Papa John's Pizza in Reading

As always the pizza was good but it wasn't warm enough, again I am guessing that I wasn't the only delivery in my area but no excuse for my pizza to be just warm.

Ordered two pizzas which are full of chillies and tomato soup. Upon asking she talked very rudely. Never had such bad customer experience ever with papa John anywhere. Bye bye Papa John. Have a look on red chillies quantity in photo. Order:- 74530378

Food:- Loaded with chili and tomato soup. -ve rating Service: The till girls don't know how to deal with customers. Instead of representing the Papa John brand girls take personal matters if you complain about food. Being a regular customer for 5 years now has to decide not to go again to this store. order - 74795037

So I order a Margherita pizza with extra cheese. Barely any cheese to be seen. Tasted mostly of tomato sauce. If all you’re having on a pizza is cheese and tomato (and you order extra cheese) then clearly you want a super gooey/cheesy pizza. The second pizza was a meat feast and also had barely any cheese and the meat toppings were bland.

was starving, so really appreciated the early arrival !!

Every thing went smoothly. The food was hot & tasty. A great experience ‼️

It is saying it’s been delivered and it’s not arrived!?

Arrived at 9:40 to be told they are shut , even though she said they shut at 9:45 , yet online it says 10 pm ? Very rude

Almost ZERO cheese on a cheese and tomato pizza -and what little cheese it had on it, it had NO taste, all you can taste is the dough and tomato puree, this is supposed to be a branded pizza place but just tastes like a cheap frozen pizza, waste of money, I would not recommend.

Advertised £10 for pizza in the window, the staff asking £11.99 and insisting the offer is expired 😑. Never buying again

Ordered food tonight showed up cold dry boxes were ripped haven’t had papa johns in a long time used to be good not anymore I’ll stay away for good now

This is the best Pizza place in uk The pizza is so good and delicious

Food never turned up, ordered over an hour before closing time. Waiting for refund.

Awful experience this evening. Food hadn’t arrived after one hour. Called and was told the driver had ‘waited outside for 15 minutes’ and then left. When I asked why he hadn’t just rang our doorbell, I was told he couldn’t park OR perhaps he was lost. So which was it? Said they’d send the same food back which would take another half hour. I complained the food would be cold and I was told no it would still be ‘kind of warm’. Manager refused to come on the phone despite apparently denying me a refund from behind the scenes. Clearly just money grabbing as they could afford to throw in a new pizza or just give me back my £30. How tight are your margins that you can’t do that in the interest of keeping a customer happy. Never. Again.

the food took 40 minutes to just be “delivered”. Was apparently out for delivery for that time, while taking 20 minutes to make. Food was freezing cold and i would not recommend ordering from here.

We have to order over the phone as our address doesn't appear valid for delivery on any of our local sites, but we always get excellent service when we do. Never had a problem with delivery or food quality, and I've always had friendly service. 5/5 would recommend

Placed the order at 7.15 delivery due 8-8.20 it arrived at 8.40 stone cold.

I called twice for my order which arrived after 2 hours. Disappointment the food. I will not try their food again

Ordered a double pepperoni pizza with extra topping and received a plain cheese and tomato pizza

Placed an order at 9:58pm. The website tracking wasn't working so decided to call the store so I could confirm whether the order was actually placed. Called several times, but they just didn't answer the phone. The store closes at 11pm so they had enough time. You better look somewhere else.

Absolutely awful customer service and poor tasting food. Waited an hour 25 for a single pizza to arrive. When it did come it was luke warm as if it had been made and left out for ages. Every time I called for an update I was told different things such as delay is due to road works, or shortage of drivers - not convinced any of this is true. Save your money and go domino’s, defo won’t be ordering from this store again!

my order didn’t even arrive and never heard back from the restaurant

Slightly later, but still warm. Not sure the doscoint was added for ordering over their amount.

I can say that this branch is a disappointment. The souse and the topping start like 3 cm from the edge, added extras - I don’t think anyone noticed that,as pizza looked the same.

Sent the wrong Pizza (ordered small Greek, got a large half and half with pineapple on it). Estimated delivery 7.40pm, arrived at 8.07pm.

Onlu good pizza we have is vegeterian (garden ) all ingredients are not halal

Ordered 3 different occasions, a pizza with bbq drizzle. Never got bbq drizzle yet that is classed as a topping. For £1.70 a topping very disappointing

Great service and so much better than pizza hut. Thankyou Chloe and team

Awful experience. Ordered an hour ago tried to call restaurant numerous times and had no answer. My partner had to go to the store in the end to be told our order had not even been started yet. Will not be ordering again.

Poor staff management- no one took my order waited there for 20 minutes then walked out!! Looks like the person in charge couldn’t manage well as she was on the phone explaining to people why they having to wait for they pizza for an hour two people had a refund in front of me- taking this matter to the big bosses

Very unhappy with the pizza it was burnt and did not taste very nice all I could taste was the burnt crust first time I ever ordered from them will never order from them again sorry very disappointed

Brilliant service, and amazing food. This place never fails to impress.

Pizza and chicken were fine but potato tots were supposed to be cheese and bacon with bbq sauce but just received cheese tots with no sauce not really rocket science but still got it wrong?

🤬🤬🤬🤬🤬🤬🤬🤬🤬5/06/2022. at 8.15 p.m. I called the person who took the orders when I was giving the post code disconnected leaky !! and the second time when I called, 🤬🤬🤬🤬🤬🤬🤬🤬he pretended that he didn't understand me, he doesn't speak English !!!! The worst store I've ever dealt with is talking rude. better avoid this store !!!!! the people who work there are 🤬🤬🤬🤬🤬very rude !!!

the ingredients are really tasty without the greasyness of Dominos. The dough has a slight chew to it, which I actually like, making it feel more like properly made dough. I love the Chicken popers although they could have more flavour to distinguish between the different types. Its always hot when we get it too and it arrives in good time.

Loved the food. Great delivery.

Online payment went through but the order didn't, nobody's fault of course. But the staff in the store had no knowledge of any procedure, who and where to call to address this issue and get a refund. I assume they couldn't be bothered. Attitude of disturbed teenage boy, ZERO skills 🤷‍♀️

Thanks again for another delicious pizza.. Very polite delivery guy🏅👍 Phil& Mariex

Good food. Delivery driver complained waiting a long while (despite the restraunt not updating the app, or reading my note saying to knock loudly AS I AM HARD OF HEARING) Shame really, food was great and delivered early, but rude delivery driver will stop me ordering again.

The rider is a legend, he waited 20 minutes!!

I have just ordered some pizzas, the guy who was making them took my order and payment. He handled the till and card reader, and immediately went back to prepping the pizza bases without washing his hands. Fortunately the food.isnt for me!

Very good & freshly made pizza. The only complaint would be the toppings (I found less generous compared to other Papa John's)

Delivery person was great, pizza was OK delivered early, which was great.

Pizza took 1 hour before it was sent out for delivery fair enough they were busy. Then it took 1 hour more to do the 5min journey to my house. Rejected it as it would have sweated and for cold. Although driver assured it was still hot, yeah right ! Then different driver turned up hour later, with the same pizza from an hour earlier. Seems totally disorganized, can't speak to anyone to get a refund. Useless.

Wow..2 hours waiting for a pizza delivery..then they refused to give a refund..nobody picks up the phone..dont waste your time ordering..u cld be waiting ages..when told 30-40 mins..its really not the staffs fault..its poor management..dont give anyone in the store authorization to give a refund and under staffed..shocking.. thankyou to the Indian lad at the front who did his best to help us.. but management need to look at themselves. Shocking.

The pizza is fine. The customer service is terrible! Probably won't be ordering again...

Not great - cold and not what I would call thin crust.

Order was late by 30 minutes, pizza was good, cheesy garlic bread had minimal cheese on it basically was just garlic bread and cinnamon scrolls are over cooked and no dripping icing completely dry, overall disappointed but the plus from it is pizza was good

Absolute fantastic service. Had a problem with my order (my mistake) they rectified it straight away no questions asked.

56 minutes late and cold on arrival, despite having ordered way in advance and chosen a delivery slot. Very poor. Very disappointed.

Minor issue with the order, so I called the restaurant and the service was 10/10, they fixed the issue and the food was amazing as expected!

Awful service. Took 2 hours to deliver a pizza and don't pick up the phone.

Ordered the food at 18.56, arrived at 20.54, food wasn't hot, bit of a joke

Super fast delivery! Delicious Pizza ,

Food never delivered. Kept an eye out, no driver arrived. Papa Johns disputed the details on my account - not true, have proof. No problems ever before, WAS a regular customer, now this. LIED about refund (didn't happen, wasn't requested by them, despite claims). Avoid.

The worst customer service possible. No one to welcome you at the front desk, default equipement, no menu available to choose pizza from, I even call to get attention while in the shop but no one dared to pick up or even come at the desk. DON'T BOTHER ORDER FROM THEM! They're really letting Papa John's rep down.

Ordered a pizza that still hasn't arrived, now approaching 2 hours and I only live a mile and a half down the road. Called to be told the pizza is on the way and the app is useless as it says the pizza has been delivered when clearly it hasn't. Have been a regular customer for a number of years but never again.

Unfortunately the wrong order was delivered at first but have to say after a quick call it was all put right so can't really fault the place it was just one of those things. Thank you for the restaurant and the driver for putting it right so quickly.

Food was good but for the price was terrible quantity. Sizes were not worth the price. :(

Thank you for quick and quality delivery. Driver very kind. We were starving and so happy food arrived early. The garlic dip is weird. But not your fault. Company made. Super service. Thanks.

Great, tasty pizza. 1st order for us tonight and will definitely be coming back for more. Had a pan pizza, really nice good dough to topping ratio. Ordered for asap and it came a good 5 minutes before the estimated time but it is a Tuesday evening.

Brilliant pizza and very friendly staff

Give my delivery driver a raise 🙌🙌

The deliver was nice, food still warm

The delivery person was very considerate of social distancing.

Wet quick delivery and pizza was delicious. Only issue was there were hardly any toppings on it!

Delicious and fast delivery as per usual. Love it!

Ordered via Just Eat. Got the confirmation, on its way message and the delivered and then rate it...I hadn't had my pizza !! Called, they were apologetic, obviously some serious issue between them and Just Eat. Personally, I'd recommend calling the pizza place direct. Estimated delivery time was 6.45pm, arrived at 8.30pm. Pizzas were very nice, but I'll probably go elsewhere next time.

Very good experience with papa John. Thank u.

Love the pizzas, especially the rich vegan variety. It is the only pizza place we order from!!! Papa John's pizzas are THE best!

Great quality food, quickly delivered and decent price. Nice menu but it would be nice if there were chips or wedges on it.

Never ever buy from this cheating franchise owner

¡La peor pizza de todas! ¡Estaba frío, masticable y sin sabor! La corteza era masticable, apenas había cobertura. ¿Nunca volvería a ir aquí?

La peor pizza que he comido, la comida apenas estaba tibia y la pizza en sí era masticable, casi no tenía cobertura. . . ¡Nunca volvería a ir aquí!

Ordered pizza for the family. Failed to turn up despite repeated calls to the store to be told “it’s on it’s way “ ! Only live 5 mins from the store. Almost an hour after it should have arrived I told them to cancel the order. I enjoy Papa Johns and never have any issues before but first time I’ve ordered from this location. I was promised a refund two weeks ago and still waiting. Very disappointed with the service we have received from this branch.

Need to put wedges on the menu.. potato tots have no flavour

Fabulous as always. Drivers are consistently brilliant, always so friendly and polite. They deserve a danger bonus £££££ :)

Amazing pizza, disappointed with chicken wings as I ordered 6 and got 6 pcs but they were 3 chicken wings cut in half... they still tasted awesome 👌 I do recommend 🍕

Quick, clean, great customer service. Good parking available.

The delivery did not go through and no immediate refund was offered - abysmal.

Quality pizza! Always delivered on time and never had any issues. Drivers are usually friendly and polite. Thank you guys :)

Very Disappointed with Papa John's,The Pizza was Rubbery,The Garlic Sticks & Chocolate Scrolls were Burn't,Don't know gow they can allow for food like tgis to be delivered. Will not be ordering Again.

Thank you so so much. I am in self isolation and I cannot tell you how grateful I am to you for delivering so promptly to me. The food was delicious 😋

Still haven’t received order... restaurant saying the will deliver food that has been sat for nearly an hour... contacting just eat and they offer 50% discount... outrageous

Pizza is always great and never takes long before I go and pick it up! Love it. Good deals to be had on the website when ordering.

I order from Papa John's on a regular basis and 6/10 its ok but when you got delivery drivers that don't know where there going or no the area it is very frustrating so PLEASE sort out the delivery service it's been a problem on more than a few occasion.

Servicio vergonzoso hoy. Tengo un; ha sido un gran defensor de las pizzas de papa johns, pero la experiencia de esta noche ha dejado un sabor agrio y ya no deseo ordenar de esta compañía. Durante muchos años he comprado o promovido lo buenos que son. Esta noche pedí 2 pizzas para la entrega, después de 1 hora llamé para ver dónde estaban y me dijeron que estaban en camino. Vivo a 6 minutos en coche de la tienda y todavía tardé otros 15 minutos en aparecer, abrí las cajas y descubrí que ambas estaban prácticamente frías, además de estar demasiado cocidas, contacté a la tienda, sí, recibí una disculpa pero no estaban preparadas para reembolsarme solo proporcionar otro que no deseaba repetir del primer escenario, así que me negué y les pedí que me reembolsaran, pero no lo hicieron a menos que les devolvieran la pizza. Dije que puede venir y conseguirlo, estará afuera de mi puerta principal y les dije que nunca los recomendaría ni los compraría de nuevo, incluso me pregunto si me reembolsarán, que esperaré y veré, pero tenga la seguridad si no lo llevaré más lejos.

Great quality, arrived earlier which was great. nice hot and freshly made. Had delivered to the hotel

poor quality not cooked but too far to return to shop to complain

Always get Papa Johns and never fails to disappoint. The pizza’s are super yummy and always delicious. Comes with free of charge dips. The staff are friendly, understanding and helpful over the phone for the order and online payment is available

Never ordering from here again the pizza was undercooked and cold

Great food. Drivers always professional and polite. Thanks.

Fabulous good and service as always. Thanks.

Driver 30 min late. Rang restaurant and costumer service was poor. If they’re busy they shouldn’t estimate the same amount of time of 30-50 min.Pizza arrived at 21:03 when it was meant to be here at 20:30 and order was placed at 19:40. Pizza was lukewarm. Not good enough.

Ordered pizza over the phone to my hotel, told it would be 45 minutes to an hour. After an hour and a half wait I phoned to let them know it hadn't turned up yet and was then hung up on. Phoned again and spoke to someone else who let me know it was on the way, turned up cold. Really disappointed, have had no issues like this with any of my local branches

Good pizza, better than dominoes in terms of pizza quality for similar price.

Staying at hotel in the area, was great service , food was hot and tasty, 👍👍👍👍

Edit: Previously gave a not-good review of this place (dated spring 2018) - has since improved drastically. Friendly staff, and consistently good pizza. Is now my preferred spot in Reading for takeaway pizza.

Love papa John's, taste so much better than dom...anyone else's !

Lovely pizza and the staff were very friendly and helpful.