Papa John's Pizza in Huntingdonshire

I recently ordered the Mexican pizza from Papa Johns , and I must say, it was hands down the worst pizza I have ever had. The quality was shockingly poor, and it seemed like no thought or effort went into making it. The crust was bland and soggy, the toppings lacked flavor and freshness, and the entire pizza was just an unappetizing mess. For a place that calls itself a pizzeria, they should really know how to make a proper pizza. I would not recommend this to anyone, and I certainly won’t be ordering from Papa Joe’s again. Extremely disappointed!

Really great customer service, talked me through the deals. Always a nice pizza.

Great pizza & friendly staff! It’s always been great ordering from these guys.

We placed our order at 18.47 on 8th November with an estimated delivery of 19.20 - 19.40. At 20.10 I phoned the branch to chase the delivery which finally arrived a 20.25 so 45mins later than the advised time. Having spent £125 on the order we refused to accept delivery as it was cold, inedible and boxes saturated in grease. This is the 3rd time we have received shocking service from the St Ives branch of Papa John's but like a fool we go back 6-months later. We were promised a full refund by Sammy, the branch manager, but Papa John's have failed to honour this and jnstead sent an abrupt email saying you orders through Just Eat, a 3rd party, so we are not liable so we are £125 out of pocket with no food to show for it. Disgraceful service

AWFUL! We had a very large order placed with this place and After waiting for an hour & a half the food turned up COLD. We REFUSED THE FOOD due to the quality and we then called the shop & was on the phone for ages waiting for them to give information! They said a refund could be done, yet nearly a month on STILL HAVEN'T HAD A REFUND!! This branch is AWFUL this is the 3rd time we have had a TERRIBLE EXPERIENCE with them and then received AWFUL CUSTOMER SERVICE AFTER COMPLAINING! I will NOT EVER RECOMMEND them to ANYONE and I WILL NEVER ORDER HERE AGAIN. A complete disaster & am expecting a reply to resolve this and get a FULL REFUND!!!!!!

after ordering we received our estimated delivery time,.. we then waited almost 2 hours for our delivery, after many phone calls with papa johns they declared theres simply nothing they can do about it and they cant find out where our delivery went, so we had to then follow up further to receive our money back, the hole process taking many hours..

One of the best pizza establishments I've visited to date. Friendly staff with a good knowledge of their food. Amazing taste and fresh toppings with super priced deals 😋 👌 😍

I ordered last night and id didn't turn up Called them tonight And the rudest person I've ever spoken to Called me a liar I'm personalaly Going to walk to the business tomorrow And show my receipts The worst service for a no show I've ever seen Taken my money through

On time collection and good service overall

Went to collect my pizzas! Really lovely customer service, very welcoming and friendly. Ethan was really accommodating and polite.

Very swift and nice service. Def would be here again

Accepted order got there and it was out of stock but staff compensated with ice cream 👍🏻

Collected a pizza this evening, great service - all very smiley and friendly. Pizza was amazing!

Lovely pizza place. The staff are always friendly and helpful. Let me try one of the sauces when I was sure which garlic one I liked. They are always friendly and I have never had a bad pizza from here. Always come here rather than dominos. Will continue coming as the deals are good.

The boys at papa johns st Ives always look after me - perfect pizza every time!

Excellent service from Balal, top man and really nice pizzas. We really enjoyed the food! We will definitely come back for more 👌

excellent pizza and staff is so humble

They are disgrasful. i odered from the online severvice for delivery next thing i know im on the phone to a guy saying i cant refund you, im so sorry. he then went on to state no driver he went home even though. They then refused me a refund and keeped telling me to call back tommorrow even though i told them they are breaching the consumer act and not giving me a refund. this is dicusting service and they didnt have a manger on floor.

I tried Papa Johns in Birmingham and it was great! I thought I would try St Ives, I ordered half&half with stuffed crust. I'm not quite sure what happened but you had to play detective to find the cheese in the crust! Toppings, what toppings, didn't spot any ham on the ham & pineapple and only found mushrooms & olives and a couple of bits of meat, which broke in half when I cut it, crisps I did not want!! Overall, extremely bad pizza unless you want something very unappetising and cold

Placing order is very easy and pizza was ready to collect on time. Friendly and welcoming staff and pizza was very good.

St Ives, Cambs store is very nice

Store is clean and good hygiene give fast service and friendly satff members

Tasty food pizza sticks are best thing☺️

Good value compared to local mcdonalds 10 quid for large pizza really can’t complain

Great customer service from bilal, there was also really good atmosphere. Food was really good as always.

Pilal was very helpful and polite

Good service friendly workers, ordered online and was ready quick

Easy to use the app get the delivery on time

Good quality food and friendly staff

Fantastic service and great deal for collections. Highly recommended.

Staff are always helpful and the pizzas are delicious!

Great service, good food and friendly staff! Can’t recommend it enough!

Very friendly service.. The pizza tasted amazing. Thank you

Again what a joke. Waited 2 hours for a pizza phoned the store and was told I needed to call the company. They are the company!! I ordered inline directly with them and said can I simply reorder over the phone. They said no and the manager said not his problem. Avoid avoid avoid. No wonder they only have 2 stars. Go to another pizza place and not them!

The guys here are amazing, they can't do enough to help you and always have a smile! Great customer service and a real credit to St Ives! Thank you.

Staff are always friendly, helpful and willing to do extra. Delivery is always really fast too

Food delivered cold and late ordered for 11:35 they pushed back to 12:00 which is fine arrived 12:45

Driver was very polite, food was Luke warm so had to reheat slightly but overall tasted great

Food was lovely, although I ordered jalapeño bites and got halloumi fries

ordered at 1200hrs and it arrived 2hrs late despite a delivery time of (30minutes) and was stone cold when it arrived. Absymal service, don't accept orders if you can't guarantee the time or that it will be even lukewarm upon receipt

Ordered a pizza at 20:50, waited 50 minutes to call them and ask where it was and they said they sent the driver 30 minutes ago, so i said okay well they haven't arrived to be told they sent the driver 1 minute ago to then say they will make it now?! Then we rang again at 22:15 and we still hadn't received the pizza. Called again and they said they sent the driver, when they obviously havent as we called again now at 22:45 and they never made it. And now they expect us to call their manager tomorrow to explain what happened. What the hell. AWFUL SERVICE

Management needs sacking. Don't order unless you're prepared to wait nearly 2 hours for poorly prepared food. Edit: it has now been over 2 hours and I'm still waiting.

I completely understand when it’s busy but just asking where my order is? The disrespect I got was disgusting. Pretending to be a manager and laughing on the phone cutting me off a number off times. What a shame from a great company with an amazing pizza that your hire disrespectful people with no customer service! Papa johns I would think twice about this store!

Almost 2 hours for food to be delivered, cold! They did not read the order as the pizza was incorrect, i called before delivery and was told they had left 10 mins ago but still took a further 20mins to get a call to say he couldnt find the house!

Last time I had PJ was 10 years ago in the USA and it was not bad. So ordered it our first day in St Ives and PJ has figured out how to make the worst pizza I have had in years. Worst than a store bought frozen pizza from Morrisons which was bad. Flavor is same as cardboard box the pizza arrives in. Dipping sauce is trash. Literally no flavor.

Food was mediocre at best but the most enjoyable part of this visit was the staff arguing with me that the sides do not come with dips even though the menu clearly says they do. Worst Papa John's ever.

Food was mediocre at best but the most enjoyable part of this visit was the staff arguing with me that the sides do not come with dips even though the menu clearly says they do.

The delivery time kept getting changed to later and later

Single small pizza deal with drink took over an hour to leave the store, when it did finally arrive (in a random private car by someone with no uniform) the pizza was not warm and they forgot the drink. He was meant to return with the drink but never came back! I will never order here again!

Ordered a pizza, waited 35 mins in store for it to be cooked, but when I checked it when getting back to the car, it was lukewarm. I took it back inside, but the staff member just told me “no no it’s not cold” and didn’t offer to cook another. Pizza was cold after the 10 min drive home. Never had this experience with any other papa johns store.

Fast service. Good deals online!

Friendly service and decent pizza.

Food was an hour late and come

Order expected between 7.20 and 7.40 but did not arrive until 8pm

When we ordered our food and the app said delivery would be 40-60 minutes. We received the text after 50 minutes saying our order was on its way so we waited well over the 60 minutes before chasing the order and when we phoned the restaurant we were told the driver hadn’t even left yet. We then waited another 40 minutes before the food arrived. The restaurant and driver were very dismissive and didn’t offer any apology or explanation. This is the second time our food has been really late.

Food was good and great value,.

I had to call to ask where my order was as was over 1½ hrs late. when the food arrived it was stone cold. and 1 pizza wasn't even cut.

food came late, driver was driving up and down my road for ages struggling to find the house that is not difficult to locate but also never called or messaged. So when i went to eat my food the food was cold

Waited 20 minutes and called them as I had no update on my order. Was told it would take a further 40 minutes and they would compensate me with an additional chicken wings side. The pizza arrived with barely any toppings and I never got my extra wings. Last time I'll ever spend money here. Avoid!

Great customer service - allowed us to get the best deal

After waiting half an hour got a message to say it was delayed and had to wait another 40 minutes when it finally got here the pizza was perfect it was just how long it took especially as I ticked asap

ordered food at 20:10 arrived at 22:10 , over an hour wait, stated expected delivery was between 20:40 and 21:15. I checked again at 21:20 only to find a message stating my new order time was 21:50 now at this point food had already been made and was just sat in the car. After 21:50 I call the place and told it is nearly there. only at 22:10 did it arrive and when it did, the garlic pizza bread sticks were hard as if cooked for a while and the pizza was warm. poor and inaccurate times.

I've ordered pupa johns a few times everytime it takes for ever to deliver even if I order earlier to hopefully get on time but seams to take longer and longer call store up and Seams to be mugged 10min 15mins eachtime

Great service, very knowledgeable staff 10/10

Never arrived should be an option because ours never arrived and when we called got no one to answer the flipping phone.

absolutely useless food never even turned up waste of time and money

never arrived. no one answers and no one calls back either

Food over half an hour late, came cold and missing things. Paid for a bbq drizzle and there was none and the sweetcorn on top was about 10 pieces over the whole pizza. Very disappointed as usually really good :(

Well after driving for 15 mins to pick up and 15 mins home we settle down to our takeaway treat as we recently welcomed a baby girl to the world. Well the treat ended in a disaster we ordered tandoori potato tots as well as pizza, my wife (a vegetarian for 16 years) took a bite out of one and was like this taste like chicken, looked to the other half of the 'tot' and it was indeed chicken, she instantly threw up, putting her off her food and frankly this store. Called up the store to a somewhat apology, offered some potato tots and a bottle of drink for the inconvenience. What a joke. If you fed a meat product taboo to someone's faith you'd be more apologetic than a bottle of drink. Don't visit this store who obviously have little to no customer service.

food was cold. very late arrival

Shocking I’m starving been waiting over an hour

didn't deliver complete order, I had to phone back.

Lovely friendly staff and delicious pizza. Nothing was too much trouble and the good was served quickly and hot. Great value deals available too.

DO NOT ORDER, they sell chicken to vegetarians labelled up as tandoori potato tots. Avoid at all costs

Do not eat here! They gave me chicken instead of potato and I’m allergic! When I called them they asked me to drop the food back off for a can of pop. Rubbish wasted 45 mins to collect my food order and wasn’t what I ordered. Wouldn’t go here again didn’t even get an apology.

DO NOT ORDER!! So was on me way home and figured I'd treat myself after seeing Taylor Swift last night. Little sister had a hankering for something starchy so ordered some potato tots as well as some other bits.....got home and took a bit and it defo weren't potato tots! Bloody chicken it was. What makes matters worse is my little sister is allergic to chicken, so had to quickly inform her that she couldn't have it!!! Phoned up to complain and was offered a measly bottle of drink, a very lacking apology and some potato tots to rectify it....was not pleased at all 😡

It hasn't arrived at all, and now nearly two hours later. When we phone up half an hour ago was told 'driver is on his way'

When I requested a text on the progress of my order 20 minutes after it was set as "delivered" on just eat it was ignored so I had to call them up and request an update. Issues happen but you can send a "delayed" ping.

Food never arrived waste of everyone's time

Good food but missed our sauces 🙃

food was late, chicken wings had barely seen any BBQ sauce and were fatty and poor quality. pizza didn't have much flavour. made me remember why I would prefer to drive to domino's than get Papa John's delivered.

1hr 20 min and still not food. Called the store and said driver was on his way. Where’s he driving to? Driving to the farm to butcher the cow for the beef??

Ordered for 1730 and is showed up at 1815. The driver than took it to the wrong location even with the directions of House with white Dodge and Orange Fiat.

Very quick service. Stopping overnight and love how quick the place is.

Food has still not been delivered

They are extremely stingy with toppings. I ordered a large Greek pizza, it's supposed to have feta cheese, olives, yellow peppers, tomatoes, extra cheese and herbs. My pizza came with 5 pieces of green bell pepper (that's not even supposed to be on there?) And sliced black olives. No feta, no tomatoes, no herb, no yellow peppers, it was a plain pizza with olives basically. The shop is 12 minutes away from us. And yet the delivery driver takes over half an hour to drive here after it says "out for delivery". We tried this place twice, and both time the food arrived cold. It was affordable with £10 large pizzas, but we will not order from here again. My partner ordered a chicken and bacon pizza and there was no bacon on her pizza, and about 8 pieces of chicken... You get almost no toppings... basically plain pizzas with one or 2 toppings in very small amounts, it never looks how it does on the website and it never comes with all the toppings it says in the menu..

Really good customer service, enticing offers. Would recommend

Took 40 mins from when notified it was on way to delivery. Came warm restaurant state only 6 mins from hotel so it shouldn’t be. Asked for vat receipt on delivery did not come with one had to chase this up. Won’t order from here again

This store is cost saving by putting around 50% of the ingredients on the pizza compared to other stores. Hardly any cheese in the stuffed crust, the crust is huge; the pizza toppings start at about 1/3 of the way down the pizza. The small circle that contains toppings uses the bare minimum. They should be investigated by HQ because they are absolutely not following the rules and ruining the brand.

Friendly and helpful staff, and excellent pizza! Would recommend this branch.

The time got pushed back to a later one but the driver did arrive at the newer time. The food was not piping hot but tasted as expected. Unfortunately items were missing from the order.

ordered pizza last night for a treat, came super quicky (especially for a friday) !!!!generously topped and the sauce was delicious. the website offers some incredible deals which are great value for money!

Delivery took 1 and 1/2 hours, I had to call just to remind them I had ordered.

Excellent value for money for the lunch for one.

The delivery took an hour, but unfortunately, the pepperoni pizza and cheesesteak papadia was very very oily :(

Worst takeaway pizza I’ve ever had, actually scrap that. Probably one of the worst pizzas I’ve had. An oven pizza in the microwave would of probably been tastier. And to top it off, one of the chicken side pieces was unreadable. Absolutely gutted I’ve just wasted a Friday night’s takeaway on this, should have stayed with Dominoes or tried a local non franchise.

I love this papa john’s! I always come here when i need pizza and they prepare it so fast. the staff is always sooo nice & the deals are always amazing.

Missing dip for jalapeno bites! It says clearly on the menu that a dip is provided. I did not tick off the option to remove the dip, I ticked the option to order an extra dip. How hard is to read your own menu options?

Cold food when delivered. Our delivery got changed from 40 mins to 2 hours. When we rang asking why they couldn’t give us a logical reason. Will be sticking with dominoes from now on. Such a waste of £38

Terrible. This is the third time my partner and I have ordered from this papa johns in two years and each time our order has been wrong or the service has been awful. This will be the last time. We waited nearly two hours for our food. I phoned them multiple times in those two hours to be told that the food was ready but awaiting a driver. By the time it finally arrived, the pizzas were stone cold. I tried to decline the food from the driver only to be told that it wasn’t his problem. After calling them and telling them this I demanded a refund since the food was near inedible. The manager agreed and promised that the full refund would be in my account by 3 business days. It’s now 2 weeks later and still nothing. We did receive a poxy voucher for a medium pizza which we won’t be using considering we never even ate the two large pizzas that we originally ordered! See the photo attached to see the cardboard like “food” that found its way straight to the bin. Save your disappointment and go to dominos or make your own from scratch… it will be far quicker and actually edible.