Papa John's in Peterborough

delivered to wrong address and then when we got it was cold

delivery rider couldn't be bothered to call and drove away, canceled my order, shop made more pizza and took to long to deliver again, shockingly bad

Delivery was on time but the pizza didn’t have enough meat, it was very disappointing

My order was not delivered!!!!!

Surprisingly good. So much better than dominos. Closest I've had to an authentic Italian pizza in the UK.

wr ordered 6.32.pm.expected time of delivery extended upto 19.45 pm.its 20.10 pm.still not delivered.Though app telling- Enjoy your food!!!

In shop, cash no longer accepted, no sale. Staff were polite in explaining it was a management decision, but as this is a franchise chain its unclear whether thats head office or store manager level? EDIT: CASH NOW ACCEPTED AGAIN. They lost too much business, lol. Cash is king.

delivery driver was courteous and an altogether very pleasant chap.

I don’t receive my order because it was delivered to the wrong address

Another great pizza from Papa Johns Lincoln Road. The Thin Crust is the best pizza in Peterborough, quick service and with a smile!

Ordered my first Papa Johns on Friday. The man and the lady were so lovely to me, helped me with the orders and offers. The pizzas were very nice perfectly baked. Thank you again for your help ❤️

They delivered a cold pizza to me because the driver went to the wrong address. The driver was very rude. When I called them to say the pizza was cold, they suggested that I heat it up in the microwave today and they would give me a large pizza for free tomorrow when I came to pick it up.Avoid this place!!!!

Wrong drink sent, 500ml instead of 1.25L. And chunk of plastic in the Jalapeño Poppers, threw them away in case any others were contaminated.

the pizza itself was great even when lukewarm, unfortunately it was over an hour late but the man on the phone patiently explained they only have one driver , ended up getting a second pizza for free and garlic bread so all good in my eyes

Pizza was cold and didn’t hardly have any toppings, won’t be ordering again from here

Food was late luke warm and toppings well what toppings rang up to find out where my food was and met with a very rude it's on the way only ok bit was the delivery driver. Won't be ordering from here again

Still not arrived yet it says delivered - 2 hours late

ordered form here on uber tonight. placed the order at 6:57pm. was supposed to turn up at 7:40pm latest. however this did not happen. ended up calling the shop twice at 8pm and 8:30pm and ended up cancelling the order when it got to 9pm and still had not turned up. also did not get a refund for this.

My experience with this takeaway is horrible this is the second time this happened to me really late order and the food comes late

Lovely fresh food, kept updated about the order - would definitely order again! ☺️

Really poor experience. Called them to be told 15 mins, then 30 mins later still no food. When it finally arrived, it wasn’t hot but just warm and the driver didn’t really have a care in the world. I won’t be rushing back!

Delivery time went from 25 minutes to over an hour and still hadn’t been delivered took a further 20 minutes before it arrived. The food was lukewarm when it arrived and the food was poorly topped.

now the best location since they have fixed the undercooking & cutting issues (and stanground has adopted them)

2 pizzas £35 measly tiny bits of chicken and steak on pizza. Ripping hard working people off. Had better aldi frozen pizzas than this. Disgusting should be ashamed never again I'm getting it from here. Avoid if you don't want to get ripped off

Pre booked for kids tea, an hour and a half (should’ve been enough time). When delivery time arrived just eat app came up with enjoy your food. Half an hour later it finally arrived.

Food was all cold ordered at 8pm arrived at 9.30pm really poor quality

Food was rueinded complained to just eat no acnoledgment at all…..:never again

Expensive but delicious. Thanks v much

amazing food, just took about 2 hours to come from when i ordered

We had to collect but got a free cookie !

4 hours since I placed my order and it still haven’t arrived. No one answering phone, JustEat is not responding as well. DO NOT ORDER HERE.

Cold food,late delivery over 1 hour,never more not ordering from this point!!!!!!

Really fast service and friendly staff when we arrived to collect our food

Ordered a pizza at 21:09 and was provided an estimated delivery time of 21:50 . Before this time the app stated that the pizza had been delivered when it hadn’t . 1st call to restaurant who confirm it’s being prepared . Delivery time changed to 22:20 and still no pizza and another call. Pizza finally shows at 22:52. No apologies when calling . By the time it arrived we had eaten other food and most of the pizza then went in the bin. No money refunded . Never again papa Johns

Promo delivery still hot and tasty

Took money and never delivered!!

my order has not arrived and this is the second time it’s happened

Food was 15 minutes late and came cold, had to warm up the pizza myself. delivery driver was polite and kind but the only good thing was the ice cream was cold which it should be.

Was okay, the cinnamon dessert was over cooked and the chicken bites were a bit undercooked but okay

very nice pizza and good experience. more cheap and good deals 😊😊

Amazing place to have top quality pizza 🍕 Loved the service

Yummiest pizza i have ever had.. staff is very friendly.. overall great experience definitely will come come !! highly recommended

Love that we have a proper pizza place that delivers to us the food was great and we all loved it. Defo will be using again.

I recently visited John's Pizza and had a fantastic experience. The restaurant had a welcoming atmosphere, and the staff were friendly and attentive. The menu had a wide variety of options, and I decided to try their signature pan pizza. The pizza was delicious! The crust was perfectly crispy on the outside and soft on the inside, and the toppings were fresh and flavorful. I also tried their garlic breadsticks, which were a great accompaniment to the pizza. Overall, I highly recommend John's Pizza for anyone looking for a great dining experience. The food, service, and atmosphere were all top-notch, and I will definitely be returning soon.

It shows delivery but I have not received my order

Ordered and paid over two hours ago and still waiting for our food! rang twice with no apology and person on the phone just kept delaying the delivery. Not impressed at all!!!!!

i don’t get my food was waiting over an hour nothing turned up

All could taste is dough 3 xl pizza. All no taste but dough. Thick deep pizza which wasn't ordered deep pan. So little basic topping cheese Tom ect. Was like eating oven cooked cheap bread. Didn't ring to complain as took hour to get here. Never again gone down hill. Cheaper and 10x better places all around. Worse pizza in so long all 3 were terrible so not an odd one. All 6 of us in. Group were appalled by quality

3 xl pizzas ordered, not deep pan but all came so thick of dough with a finest line of topping. Barely any cheese Tom or topping ordered. Tasted like oven cooked old bread. 6 of us in group and 5 said would never order here again. We didn't complain as took hour to get here and it wasn't a freak as all pizzas was the same. Papa John used to be worth paying for. Now the worst pizza in Peterborough but one of the most expensive. 35quid 3 truly shocking pizzas. 2.5 star on trip adviser average. I can see why

Food arrived Luke warm, pizza, garlic bread with mozzarella were both dry and poor quality. Chicken bites were soggy. Both myself and kids had the squirts afterwards. That was last time from here for us.

Revised delivery time after order but did arrive as estimated. Good pizza

I placed an order for delivery in 12 Nov. They then called and said they were unable to deliver, so I cancelled the order. I was told to expect a refund in a few days. It’s now 2 December and I have yet to see the refund. I called the store on Lincoln Road they told me I had the wrong store. She gave me the number to the second location in Peterborough. They then asked for my zip code, also said I had the wrong store and hung up on me. I don’t think I’ll get my refund. It’s upsetting how bad their customer service was, their lack of knowledge on how to proceed with this issue and overall unhappy disgruntled employee. Do not expect anything more than mediocre food, incredibly bad service with a side of the possibility of getting robbed.

Awful. Picked up a pizza today at 1pm and it's meant to be meaty. Not alot of meat for a "meaty" pizza but more importantly why is the pizza not going yo the edge?? I can see alot of base that's not been filled with toppings. Shocking quality. This isn't the first time either, Ely was the same. Worst pizza iv ever had

Food was lovely and hot and tasty

They forgot an item but they quickly went back and got it for me so i call that an honest service.

Pizza came hot and it is so fresh!

It was a few mins late but it was Saturday night so only to be accepted. Food quality was superb and still red hot.

Very cold. Had to reheat in our oven

Awesome pizza mega discount 50% off 😃If you order for 30£ you pay 15£ well packed and high quality food.Delivery on time 👍 5star service.Recommend Papa Johns for everyone.

my food didn’t even come poor service

They have mixed my order. Instead of Giant Double Chocolate Brownie I have received different product.

The food took over an hour to be delivered

2 Hours Late? Have a word. Will never order again from this shambles.

So delicious. Nice customer service

Food didn't arrive till 20mins after it already said was delivered, why call something a philly cheese stake and have no meat in it as well? Pizza and brownie kinda pulled it back n at least was warm

Ordered 2 pizzas no-one answered the phone for an hour and a half and the pizza never turned up

Happy with the food, can't stop coming back for more good value for money and tastes good as well

Whoever owns this papa John's franchise is seriously ruining the brand's strong international reputation by hiring clueless and rude staff. I would never go back to this place. Its a real shame. It should be some of the best takeaway pizza in the city. Embarrassing. One time they served me cinnamon dessert made with a garlic bread. And sniggered down the phone when i complained.

Great service, extremely helpful. Food was hot and delicious.

We at machine mart have been in and out of this pizza wonderland for the last 2 or 3 weeks. This is easily the top 3 best pizza places in Peterborough. Always friendly staff and the food is perfect everytime.

My food was cold and the pizza was hard

Unfortunately as it was late pizza was cold

Absolutely disgusting service, ordered and paid for my food online, the shop is round the corner from my house, was on its way, an hour later still waiting for delivery, shop was no help, driver had the audacity to say "Enjoy" as she handed me a freezing cold pizza, complained to customer services, not heard anything back. Avoid Papa John's like the plague!

I made the order for a pizza through the app... It said the pizza will arrive within 30-40 minutes... I waited for an hour and half and still no pizza... Used the app to send a message to the shop but no response. So I called them and they said their driver was in traffic. This was a bit hard to believe because of the time of day I ordered it and it was hardly 10 min from my place.. they asked me to wait another 20 minutes which made me think that they had not yet even cooked the food... I waited another 40 minutes before the food arrived... So it was a total of more than 2 hour wait before I got my food .. ove ordered from places that are farther away and have gotten the food on time, if not earlier... Not ordering from them again...

Best pizza I've had in a long time, strongly recommend them, staff is only too ready to help you and pleasant to interact with

Best pizza I ever had. The delivery guy was very friendly and came at sharp time. The pizza was enough hot to enjoy. Our whole family likes papa johns pizza in Peterborough.

Another problematic place the person was not ready to give deal even it was on leaf let says need to go online and place order and the deal is only for online where as nowhere it was mentioned on the leaflet online deal and from same he was ready to give one deal but not another deal In the name of hygiene not at all it was the person who was making pizza didn't wore gloves and not cleaning hand after touching meat the people who eat vegetarian how can they eat when he use hands and don't wash or clean in-between need to wear gloves

Fast service yum food I love papa johns :)

Most was alright the pizzas are mid but the Philly cheese steak is basically empty nothing really in it at all and 0 sauce, the cookie cake is best though

Pizza doughy hardly any sauce on pizza, potato tots undercooked

Food cold by the time it arrived

delivery was late but weather is bad so that’s totally understandable. food was warm and tasted great

Awful. Waiting over an hour and a half for food. On a Thursday night around 7pm. Rang up the store and was told I will have to wait at least another twenty minutes. Won't be ordering again. Appalling service.

Got a notification to say ‘enjoy your meal’ pizza had not arrived waited 15 minutes and still nothing, called the restaurant and they said it would be 15-20 minutes as it was in the oven!!! Asked why they had said it was delivered when it was not even ready, they said it was not them that notified me when the pizza eventually arrived. Over 1 hour late , there was no apology and pizza was cold. Shocking service will not be ordering from them ever again

Take over 1 hour 45mins to deliver, don’t pick up the phone and absolutely terrible service. Do not recommend.

They didn't come at all and they wrote that food was delivered what a donuts.....

Ordered 4 papadias and asked for no jalapenos on any. One of them came with them on and although I picked them out they could still be tasted so that one was wasted. Rest were ok but toppings were a little space compared to other papa John's I've ordered from again.

Food was ok but Luke warm when it arrived. We were given an estimated delivery time of 13:55 to 14:15. It turned up at 14:35.

Ordered food an hour and a half ago - still not arrived.

Food never turned up but had the cheek to say it was delivered

took nearly 2 hours to arrive and once it finally did it was dry and barely warm

Can’t give less than one star but this place is perhaps the worst place on the earth to order pizza from. 2 hours for 1 pizza where on earth is it coming from?? Direct from Italy??? I could of crawled on my knees to this pit for my food and back home again before my order arrived. AVOID AT ALL COSTS!!!

Pizza’s burnt. I had papa johns in Dubai and its way better than in the UK. Waste of money.

Food was alright but order turned up about an hour late

Poor experience repeatedly called and told on its way 45 mins later no pizza and no one answering the phone over 1 1/2 hours late and the pizzas arrived. This will be the last time not a single apology at any point. Pizzas were not hot either, I don’t like to leave poor reviews when I give the opportunity for them to put it right. Clearer communication and honesty would have been nice.

Lovely food fast delivery food was perfectly cooked and was delicious would definitely recommend .

Food was lovely but it did come late

Delivered 15 mins late and was cold

ordered at 19:50 , rang from 21:10 until 21:28 waiting answer on the phone , food arriged 21.45

Pizza very small and very expensive for a "large". Quality is barely adequate to poor. Chicken poppers look like big nuggets on picture, turn up as tiny nibbles and the price is ridiculous! Overall this would have been OK for £9.99 including the drink. As it was, 1*