Domino's Pizza in Peterborough

Great dominos take away , my only reliable pizza franchisee when everything is shut. They never disappoint , food is always good .

Great pizza prepared quickly, pleasant staff. Surroundings ok tall tables and seats

Came mouldy and I was fuming but i can’t lie, its added a lot more flavour 👌 10/10

Popped in as passing and enquired about the lunchtime special without receiving a warm welcome or any form of friendly interaction. The response I received was rather curt, as I was simply pointed towards the menu and informed that the lunchtime special options were located there. Determining that I desired a pizza with Peperoni and Jalapenos, I proceeded to the payment counter. However, to my surprise, I was informed that the total amount due was £12 instead of the expected £9.99 for two toppings. When I questioned this discrepancy, I was informed that the Jalapenos were not included in the special offer, but I had the option to add extra cheese instead. Frustrated, I decided to forgo the Jalapenos and paid the advertised £9.99. Upon receiving my order, I returned to the office to enjoy my pizza. However, I couldn't shake off the feeling that it would have been more enjoyable with the addition of Jalapenos and a lot less Cheese. Consequently, I decided to reach out to Domino's Customer Care via email to relay my experience. Promptly, I received a response requesting proof of purchase and informing me that an area manager would be in touch. Unfortunately, my interaction was with the manager of the actual store and his attitude left much to be desired. Rather than engaging in a constructive conversation, he spoke at me in an arrogant manner, asserting that the price I had been quoted was accurate due to the extra cheese I had requested. He then suggested that the misunderstanding was my fault and advised me to be clearer about my preferences in the future. Frustrated by his dismissive attitude, I promptly ended the call. I fail to comprehend what was unclear about my request for a £9.99 pizza with two toppings: Peperoni and Jalapenos. Avoid !!! Again I relayed my experience to Domino’s customer service department . Unfortunately, nothing back. …. To me , it appears because this is franchise partner , (this is mirrored in other 1 and 2 star reviews on this store on Google) Domino’s head office have no appetite to get involved, other than an initial scripted response to appease your initial complaint . Domino’s seem to have no problem with a guy who has paid to display their name above the door and sell their product , Treating their brand loyal customers with contempt .

Twice now I've ordered a plant based pizza and twice I've received regular cheese. Pointless having it on the menu. Vegans avoid.

Lady in there yesterdays night gave me and my partner amazing costumer service was trying so hard to get us cheaper deals and we were so happy with our service from her however we did feel like the 2 blokes in there we’re putting her under a lot of pressure there was no need she was trying her best to help us 🙏

Ridiculously expensive. Never again!

Pizza is good and staff had some great zingers for the more abbreviated members of the public

Tried to order a basic change to something I've ordered countless times from Sugar Way branch. Walked 30 mins from College to get this but couldn't be done. Took my money to a competitor instead. Won't order from this branch again or advise people to visit.

Great food... only thing I would say is the pizzaz need to be cut properly..

We ordered a pizza for delivery, gave specific instructions. We live in an apartment complex and have elevators. We’ve had the same dominoes deliver here so many times. Without issue. But the one driver decided to A refuse to enter the building, B refuse to explain why and C made us grab our own pizzas out of his heated bag. Very odd individual and quite shady/rude. Doubt I’ll be ordering from this location again. Order: 548772001

First and foremost, the customer service I received was far from what I would consider acceptable. I placed an order for delivery and called the restaurant to inquire about the status of my order after a considerable delay. The person who answered the phone seemed disinterested and failed to provide any helpful information. I was left feeling unappreciated and frustrated by this lack of concern for a paying customer. Moreover, the delivery itself was incredibly slow. I understand that delivery times can vary, but my order took significantly longer than the estimated time provided during the order placement. This delay was particularly disappointing as I had been eagerly anticipating a warm and delicious meal. To make matters worse, upon finally receiving my order, the food was disappointingly cold. I understand that maintaining the temperature of a delivered pizza can be challenging, but the cold and unappetizing state in which it arrived was unacceptable. It seemed as though the pizza had been left unattended for an extended period before being delivered. I believe in the quality and taste of Domino's Pizza, but this experience left a negative impression on me. I kindly ask that you take these concerns into consideration and make the necessary improvements to ensure better customer service, faster deliveries, and the maintenance of food temperature. This will not only enhance customer satisfaction but also reflect positively on your brand.

Ordered pizza from dominos had problem with delivery they made me come and collect would not redeliver.worker named kamal was very rude!because of her will never order From dominos again

Great service. It was fast and quick!

Quick service tasty food no complaints

Tandoori hot ordered as usual, garlic and herb dip on the side, tasted banging, well needed, good bits.

This Dominos has a small seating area in case if you wish to dine in, than take away.

Absolutely shocking never used to be like this. Pay for delivery but if you live in a small block of flats they don’t even deliver to your door they make you go outside to pick it up. Also it was cold, I ordered extra sauce which was not in there. Never ordering again. Waste of money.

I am appalled by the extremely poor customer service. The dominoes delivery guy refused to deliver the pizza to my door. i called Dominoes Pizza - an indian guy picked up and he was equally disgraceful. Never ordering again! Terrible Experience at Dominoes Peterborough outlet- i have never had this poor experience in any other Dominoes Outlet.

Delivery never came. I left a note on my order to call upon arrival, no one called. Shocking service, the least they could of done is email or contact me if they was not able to find the address or if there was an issue. Took £30 out of my account and have to wait until next day to contact.

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The takeaway for easy to get to by foot but can be confusing as have to select the right site online. They have a standard franchise look inside once your in. I also have to say as a franchise, there are too many deals and are confusing to be honest, what is a good deal to be honest. Ordered the festive pizza with stuffed crust but there was no stuffed crust even after paying £3 for it. I’m always a big fun of dominoes but it was not to my usual experience and expectations. Maybe next time I am here, things will be different.

Absolutely disgusted with the customer service here. I placed a order unknowing that they couldn’t deliver to my area. The guy took my address 4 times and then the payment. Only then was I told that they could not deliver to my area. They tried telling me that the money hadn’t come out but as I have attached proof… Then when I complained I was appalled by the lack of understanding and communication. Used my last money on pizza only to be told I had to wait 2 days for a dam refund.

Delicious domino's pizza keeping up with quality of their brand amazing friendly staff

Pizza is really good. I like the thin crust one... there is some offer going on which is nice.. Prices of Sides are a bit on the higher side..

The pizza was good and pocket friendly.

Service was pure food prieper time was long no glove9whem serve

Dominos sales £100 more than and now is closed

Never had a problem here before food always amazing but received a very squashed pizza today can't find a email to send picture to store tho

Lovely pizza an prompt service Nice professional staff . Clean premises . Disabled access. Best pizza in TOWN 😃😄

Standard Domino's takeaway. Tho they have some seat if you wanna eat in the store. U can park infront of the store I guess for a quick pick up if your had ordered for collection.

The most delicious pizzas 🍕 in town absolutely mouth watering very tasty I personally like the tandoori hot

Tasty food, but can binge on it so I'm trying to avoid it.

I had to come outside, because not doing delivery to apartments. Delivery guy said because of dominos safety policy.

Would have been if I had actually been to dominoes also I'm still hungry

The best domino in Peterborough

Good place to order something tasty

Já exprimentei pizza de vários lugares mas igual a deles não tem igual. Excelente!!

Poor service and hardly any topping,I'm not happy as buy regularly

Delivery was very late If you can't keep the promise don't tell us the expected time When called to chaseup No reason given It felt being late is a norm

If you like your pizza dominoes is a good place. They do good deals so yeah not a bad place

Normal taste for pizza made in the electric oven which is half quality of the wooden one. 😒 Fresh and tasty ingredients, but nothing special.🙁 But with the price is double then everyone else in town. 🥺

Service very nice and food fresh and taste

This is the second time they are messed up this time the pizza had to much Tomato base so it over powered then asked for extra beef and cheese and paid for it and it looked only single. They didn’t want to do anything about it and said we will do better next time. Then the last time we ordered 7:03pm and it was suppose to be here by 8:03pm didn’t come so at 8:16pm I rang he said the deliver came to my address and knocked no answer then said he went near Perkins I said I live in the other side so he was lying. Then I had to wait another hour for a fresh pizza and all they gave us to make it up was cookies. I have a lot of dominos pizzas so they should know my address as I haven’t had a problem before plus I found a black hair on the pizza but didn’t mention the hair but Now they have lost a customer as I’m sick of the disappointments.

Bought pizza had too much tomato sauce and I asked for double cheese and double meat and they did not do it I rang them up and all they could say is we will do better next time . I spend over 100 pound a month and usually ok but twice this week had bad experience.

Me and my partner made an order with Dominos. One of the drivers rang to let us know that the order is about to be delivered. My partner went downstairs to take it. The driver rang the second time to confirm the address. After that my partner was still waiting for 15 mins and decided to ring the driver back to find out what’s going on. The driver claimed he had already delivered the order. I assume the driver simply lacks a basic geographic knowledge if he is so sure he found the right address when we got nothing. That’s totally unacceptable! “Thank you” for such an experience.

Such a bad experience about this branch one of them delivery guys is rude and incredibly unprofessional always have problems with him.

Don’t often mess up but today I ordered my pizza without cheese... a devastating discovery. luckily as I was Impatient and hungry, I discovered the missing cheese very shortly after leaving the shop / rather than already making the journey home before opening the box. This gave me the opportunity to return. This was completely my fault, I somehow remove the cheese from my order. And whilst the cooks looked busy, throwing pizza bases and obeying COVID rules, they were keen to save me from my cheese less nightmare blessing my slices of happiness with the cheese they always needed ***** 5 STAR

Don't think about working for the company and staff are two faced horrid place to work

Received a text to say 50% of pizza at Peterborough East online. Could not access the offer online so called the store expecting them to honour the deal. Staff were very rude . Manager called Fritz just directed me to Customer Services. Customer Services were not able to do anything, explaining that only the fanchise would be able to help. Called Fritz back at the store and he said he was only able to offer 30%. Shocking. Went elsewhere. Exceptionally poor customer service during this difficult time. Will never be calling this store again.

Delicious pizza with good deal. Enjoy!

Great customer service by Jorge and love how he makes his garlic bread and pepperoni passion pizzas

Can easily get better pizza at the price im area. :)

Clean place,friendly and helpful staff order's are 99% made right

To expensive for a piece of bread with cheese on top

Always perfect pizza guys! Thanks

Placed an order while at work for myself and colleagues, watched the tracker on app and said out for delivery 25 mins later hadn't arrived so called told would be 5 minutes. 10 minutes later still hasn't arrived so called again to be told he couldn't find us! Bear in mind it's a company building and we left a contact number!!!! Was told driver back at store but would be another 20/25 minutes ended up cancelling the order and going elsewhere !! Wouldn't offer money off order even though we had now being waiting over an hour when it said would be with us between 24 & 26 minutes! DO NOT USE!

First time I'd been to Domino's and I really enjoyed it. I had a pepperoni stuffed crust which was lovely. What made it standout was the quality of the pepperoni, it wasn't the cheap stuff it had a real depth of flavour to it. The two people I was with really enjoyed their flatbread pizzas as well. I had cookie dough for desert which I've never had before and I enjoyed that as well. The staff for really friendly the prices were good. So if be happy to go back and recommend it.

Really nice pizza and thanks to Manjeet for his great attitude.

Domino's pizza on Oundle Road suger way peterborough the best pizzas every 10 out of 10 wood alway recamend this to anyone wonted pizza

I love domino's definitely some of the best pizza on the market, you can never go wrong with a safe bet from domino's. Thinking about trying papa John's, don't bother. Domino's is the best pizza delivery place with record delivery times and food that's cooked to perfection. No complaints

Very good tastes great these staff work very hard especially at holiday time be nice to them..

Staff are so friendly + pizza is lush 😊

Love pizza from there good coality good taste food

A Domino's is Domino's at the end of the day. They seemed to put more effort into the pizza and the crust was just right.

After waiting for over 45 minutes in Pizza Express and being rudely turned away, my friend and I went to Domino's Pizza and were served straight away. The pizza was delicious 💚💖💚

Excellent service Excellent pizza Excellent staff i must give 110%

Delicious pizza and staff are great

Foods are really good. But I felt like staff is bit rude

Always lovely food esp burger pizza

Never lets you down its always top quality!

Can never go wrong. Especially with 2 for Tuesday's!

Worst dominos branch And worst customer service I’ve experienced by far! The store manager Nadeem (so he tells me) was extremely unhelpful and rude when I called up the branch telling them they had overcharged me. Instead of being apologetic and trying to sort it out straight away, Nadeem was trying to intimidate me and was speaking to me in an extremely aggressive tone telling me that I ordered the pizza online and that if I called up the store the deals would’ve been better and that it’s my mistake for ordering online. Never been so insulted and belittled in my life and let’s not mention how disgusting the pizza was after all that chaos. Will not be going to this branch ever again. Also just a note for customer relations or anyone senior at dominos; please consider putting Nadeem the store manager of bridge street branch in some training or consider his job role. As I am not the first to complain about poor customer service from the staff at that branch. If the manager is that rude can’t begin to think what the staff are like there.

Amazing pizzas, tastes nothing else on the market .. but a bit expensive (if you cant catch the deals ..)

Good food, but no extra salt when needed

It was really worth and quite tempting taste

Good pizza prices are a bit to steep

Fast and friendly and good was good as always

£1.99 for a lovely, well made and well gifted personal pizza with 2 toppings of your choice, lovely mmmmm

I eat better pizza :) its very expensive.

Waiting delivery for longer than expected on internet without any information that it can be taken an hour longer. Spoke with manager and been this is normal. Never gonna by online. Not even worth one star!!!!!

Visited the restaurant when was in hungry, worth for what we pay. good in taste, enjoyed the food.

Absolutely disgusting! Had my order done last night for £25, they called me saying it’ll take 2hours so I cancelled it, now they won’t refund me saying I never ordered anything!!! Never ordering from here again! People over the phone also so rude!!!

Love the quick pizza idea- lunch personal pizza 2 toppings £1.99

Helped if the phone lines worked

Not the best but not the worst either

Absolutely shocking staff. Rude, wouldn't accept they've made a mistake. Other dominos never had any issues. Order a range of things first time ordered from this store Peterborough East, missing a chocolate pizza. When I phone adamant they delivered would not help disgusting from them. Never again.

Wow cannot believe how rude they are in this store. Got my order wrong twice, were incredibly rude on the phone to me anyway and when I explained I couldn’t come back for a 3rd pizza because my lunch break had finished they said come back later and we can refund it. Got there and they denied the refund and accused me of lying, and said that they repeated the order and I agreed...I’m not stupid! I wouldn’t agree to a pizza I don’t want. My friend is vegetarian so why would I order a chicken pizza! Never met such rude and unhelpful staff. Try listening the first time.

This is a good option to have food and enjoy

My go-to place for pizza. Steaming hot and perfect each and every time. Good job!

Pizza was amazing delivered warm and delicious

Almost any week i am ordering pizza, they are the best👌

Best pizza ever Quick and cheap :)

Price is too expensive. Would not come again.

Pizza Arrived cold because the driver could not find my dress as its new built - called several times. The crust was chewy. Rang them they said theres nothing they could do.

It's good and you don't have to wait more than 15 minutes

Very nice pizza but not very reasonable on price

🍕 pizza was too delicious, but to order in shop you should wait 20min or more and wait more to get your pizza , was one person cashier and same preper pizza 😂

Pizza's here deserve 5* but the prices not.

Worst pizza ever dry and took hour and half ro get to me garlic bread was cold wedges hard and when I complained about it the manger was rude to me never again papalugi all the way