papa luigi in Peterborough

Previous review 5 stars , it's absolutely gone to the dogs now, must have changed management. Used to laugh at people ordering dominos when there was this place. Staff don't give AF anymore, pizzas crap , fries are crap , and the prices have gone 30% ish higher for far worse food. Go back to whatever you are doing 2 years ago.

What had happened. When I was younger papa luigi was the go to. The quality always outshine domino's. Now.... Overcooked, so salty that you can't taste the meat, massive air bubbles in the dough. Thinnest layer of cheese possible. Gutted.

Arrived very fast, pizza still hot and tasted good. Highly recommend.

It's not what it used to be. Pretty sure it was sold once or twice and the quality has suffered. It's a shame. It's the same as every other takeaway now

Today I ordered a pizza with home delivery. As always I added a message for the pizza to arrive hot. It arrived cold and the inside was disgusting with the taste of slop and old food. I will never eat any food from them again because eating anything will result in a revolution and stomach pain. I forgot to add that the pizza smelled like vomit. You should give this place a wide berth !!!

Its gone downhill! Look at the state of this 15 inch pizza. Dripping in GREASE. Yuck. Had to throw it away. Previous review. Superb pizza. Wayyyyyy better than Domino's

Great to have gluten-free pizzas on offer but only one size is available and it was a bit like cardboard, the downside of gluten-free presumably. Great choice of toppings. Service was slow at peak time, the staff made no attempt to engage with customers.

Rang to say that I have received the wrong order and was told i did not order what i always order and to f off and they hung up absolutely disgusting service I will never order from them again

Best pizzas in town recommend 👌

Papa Luigi - Dial A Pizza 957 Lincoln Road by side of peterborough FC stadium. Ordered a kebab meat ( more like cereal and god knows what else ) and chips. Meat was large thick greasy slices chips not much better. I have had many a kebab over the years first time i just could not eat it. i threw whole lot in bin after a few bites.

I quite like the food here, always freshly hot Staff are friendly and polite. Good deals here aswell, 2 for £10 pizzas

The first and last time I order from here pizza was dry bland and extremely salty dinner ruined unfortunately

One of the many typical takeaways on Lincoln Road, so don't expect luxury and 5 star service and atmosphere. But where Papa Luigi shines above many is the food. Large tasty, freshly cooked portions at good prices. All great and definitely 5 🌟

We were told 40 minutes for delivery when we placed our order via the phone at 7pm. We had to ring three times to check on delivery and it was nearly 9pm by the time the food arrived. They said they were short on drivers but by the time the food came the garlic bread had gone rock hard and the order was still missing the extra pepperoni requested. When I asked for some money back they refused and said they will offer me a discount next time but I explained there won’t ever be a next time after such an awful experience and poor quality food.

Place has either been taken over or the foods gone to pot. Got a couple of Frisbees and tasted like it too. 2 for 10 is now 2 for 12 .

this pizza place used to be great but recently the food has been hit and miss, last time i ordered they took an hour and a half to deliver then even though i paid by paypal they knocked on my door twice asking for money accusing me of not paying, them when i proved i paid i didnt even get an apology will order somewhere else from now on

Very funny smell from the pizza threw it in the bin used to work for papa luigi definitely gone downhill sorry have to be honest

Every other week, we find ourselves placing an order with Papa Luigi, and we must say, the quality of both the food and service is excellent. The delivery times are excellent too. We would also like to extend our compliments to Ish, a young man whose telephone etiquette is nothing short of delightful. Thank you. Sue and Andy.

I've had pizzas from here for decades!! However, I think there must be changes somewhere because it's not the same. I order a New York, but I hate sausage. I always ask not to have that but replace with more salami. The last FOUR times there is the dreaded sausage. I've only eaten half the pizza these last 4 times. Never again, shame really.

Absolutely lovely pizza cooked to perfection. Thanks guys. Delivered to my door on time. Fresh ingredients piping hot

Massive thank for a very kind message with happy birthday to my daughter ! She loved it 🥰 great service and pizzas all around ! Gracie is a very happy girl today 🙌😛🤩

Seen a deal on there website ordered the deal they delivered the food and its completely wrong I tried to call the place and they was having none of it calling me a lier on the phone I told them I want the delivery guy to come back and collect the food and my money back he said no throw the food ! RUDE PEOPLE the food is sloppy aswell

This place has gone down hill poor delivery times and cold pizza. This may have been a one off but its the last time I order from hear. This business should remember YOU can cook and deliver 100s of good pizzas It only takes 1 bad one to loose customers.

Got sick with the family after ordered a take away. Used to be good but has gone downhill.

Great place to buy a pizza to take away or eat in. Toilets onsite even open at lunch,dinner, supper times

Don't usually write many reviews but I need to do this one. The food use to be excellent a couple of years ago but now, all the family gets sick after a take away. You have lost a customer. NEVER AGAIN.

Change of salami not the same any more just so you know and the pineapple chunks have shrunk

Ordered a pizza within about 1.5 hours of closing. With less than half hour left I called because nothing arrived. They hadnt even done the pizza. I could tell from the asian guy he couldn't be bothered to talk. How rude!! Can be bothered to take £20 though. With hardly any time left they rushed the pizza's out and guess what.. heated up rubbish. I can tell from the rubbery texture of the cheese. I was definitely NOT fresh, so don't even try to insult my intelligence. I will not be ordering from this lazy lot again. I'll be using Dominoes instead. Trash service!

Best salami in town bar none. Pizza is always piping hot and delivered swiftly. 10 out-of 10

I loved the pizzas for here, but the 2 pizzas tonight where the worst pizzas I have ever, and the fries were so over cooked. Sorry but after tonight's order never again YES THAT BAD 🤢

Always early on delivery times abd great food

Pizza and salad was great. Garlic bread was burnt beyond belief. Usually perfect so this was a tad disappointing

Food was awful it turned up freezing cold and rock hard we throw it in the bin as it also tasted Werid I’ve never had a pizza that tasted so bad I phoned up the restaurant and whoever I spoke to was extremely rude and didn’t care that the food was cold and put the phone down on me. I’ve used papa Luigi for years and I won’t be going back!

First and last time i order from them. Very greasie, very chewy, it had been pre heated up so not fresh cook. Well over a hour for delievey. Awful

Food was awesome once again thanks

Got a delivery tonight, food took over an hour and half to come then food was stone cold, absolutely awful.. Avoid at all costs

If I could leave no stars I would!! Discussing behaviour from a member of staff on the phone. After ordering our £100 order for a Pacific time the order was delivered 30 minutes later. After calling and mentioning the order was 2 hours earlier they said you have to take the order or do what you like, put it in the bin, I’m not bothered. After using the Lincoln road store for so me my year we won’t be any more. I understand this is has new owners. Keep away, not as it was.

Excellent Food and delivery was 40 mins earlier than stated! Thank you

Always fresh and tasty also different from others . I love the Combo meal . Well done guys

The food in this place it’s normally good but was delivered with long black hairs on it 🤮 they should be more careful and have their hairs covered!!!

Good put the chips are abit too oily

Not had a pizza from here for a while. Believe it’s under new management . Not as good as it used to be .

Why’s the pizza so bad recently compared to before has it changed owners or staff?

I appreciate that's it's probably very busy as it's Xmas eve but when I order a pizza I expect to get the fresh cooked pizza I ordered instead of a re heated pizza that you can clearly see they have taken off the original toppings and replaced them with the toppings that I ordered! And the main reason I know its re heated is bcoz the dips I ordered where also in the box and had shrivelled and burst during the re heating process & pizza was chewy!!! Plus was also missing 1 dip!! Very disappointed as have never ever had a bad experience here hench the 3 star review

My friend owns this pizza place. Lovely pizzas and good prices compared to other places 😀

Ordered a donner in naan and cheeseburger. The amount of grease from the kebab was disgusting, I Ordered no salad but asked for chilli and garlic sauce...where was it. Won't return to you guys again. Oh and chips were soggy

Ordered dinner meat and chips, a desert and can of cherry coke all come and on time!! Lovely service, you get spoken to with respect by all members of staff… the food was amazing… would deffo recommend

Very Salty pizza... gave 2 star's as service was okay...

Best pizza I’ve had in a long time (haven’t long came back from Sicily). Dough is soft and tasty, meat are all amazingly sized and proportioned would 100% recommend to anyone!

Don’t use this place, rude, bad service and not good food

Always order from here. Love their pizzas. Friendly staff and efficient.

I've been going here for over a year now because this place has replace my old takeaway. The food and service and everything is fine. *I just don't like it when I'm paying for my order with my card and they repeat the number out loud. I don't want anyone hearing those details.*

Just had pizza delivered so amazing and so tasty keep up the good work guys x

Great pizza and delicious desserts.

Got a mixed kebab and fries. Kebab was very tasty, chicken cooked perfectly, nice and moist but charred on the outside and donar was tasty. Chips were hot and crispy and very nice. Will definitely be back when next in the area.

Had the best vegan pizza from here. It was so tasty and loaded with toppings. Definitely didn't feel like I was missing out on what use to be a favourite meal from pre vegan days.

Went in for lunch, the stinch of rapeseed fried oil was overwhelming, we ordered a vegetarian lasagne and a kebab. That was not lasagne, not eadible, nothing to do with Italian food, and the kebab was absolutelly disgusting. You do what you want but me and my mate have just black listed this shop. Never again will we buy here.

Best pizza in town ..always great fast service

Always excellent pizza, whether delivered or on collection.

Good value 2 x 10" for £10 always available.

Thank you for putting a vegan pizza on your menu. It was delicious and delightful to be able to choose from a menu rather than having to ask if you could make one suitable for a vegan.

Ordered a pizza on 23rd December for collection (as they do not deliver to my area). Collected and was very disappointed to open the box to find burnt veg on the pizza, ham was also burnt but pepperoni was ok, peppers were chargrilled and burnt cheesy garlic bread. Emailed because to go back would have been a nuisance being over a train line. Assumed/ expected to get a reply apologising but a month later i still havent had a reply. Really disappointing when you really look forward to a treat pizza from a place you always used to love!!

Quick and delicious pizza 🍕 Enough said! 😉👍

Rubbish and rude service from the people who answer the phone, used to order from here whenever I treat myself and the kids. Best start looking for somewhere new.

Good deal in pizzas, only drawback they seem to be cutting back on toppings.

Used this place for last 15 years and now I will be stopped! Last few times pizza was really bad, never get what you asking, it's not really point to ask for extra because you don't gonna get. Extra or not, no different!! And today I was asking for barbeque chicken with extra barbeque chicken and what I get, pick and mix with chicken, no barbeque sauce, dry and no tasty. Really disappointed and this was last time I use!!!!

the go to pizza spot for takeaway pizza

A few years ago this was the only place in Peterbough I would go for pizza, but I had it last night and I have never seen a pizza so greasy it was swimming in the box, I also was charged like £5 more than normal for some reason, I asked for 3 12” pizzas for collection (usually around £17.50) and I was charged £22.50 and when I got my pizza I asked for a bottle of coke and the guy behind the counter said I’d have to buy 2 (at £3 each) to be able to use my card, sorry guys but I won’t be coming back again

Terrible service waiting time is way to long. waiting for 9 size pizza 20 min already !!

Good food. Good price. Nice staff.

Excellent service and delicious food

Always order my Pizza from here, consistently good and its always piping hot, never had a bad pizza from here.

Excellent service for pre ordering, I always order from here as its the best around for quality and price! Amazing pizza deals that no1 compares with!

My favourite is 2 for £10 which ia worth the money

Good food, nothing to complain against to be honest, Cheap, quick pizza

I had purchased a selection of pizzas and sides with my partner the other night. Both of us were incredibly unwell for the rest of the night and the following day, soon after we had consumed the pizza. My advice would be to swerve Papa Luigi as if it had covid. Hope this helps, Unknown

I’ve got a Dominos right on my doorstep that I usually use as a treat for my kids but I received a leaflet through the door for Papa Luigi’s. As it was a Tuesday and National Pizza Day I decided to give them a try as they do 3 for Tuesday for £16 and I thought, bargain. I ordered on line with a charge for £1 to deliver to Hampton which I thought was more than reasonable. The pizza’s turned up in about 30 mins, delivery person was very polite and the pizza boxes were steaming as he took them out of the insulated bag. Each pizza came with 2 toppings as part of the deal and I’ve honestly got to say, wow, they were really tasty, the base was perfect (thin base) toppings were generous and an all round tremendous pizza. Papa Luigi you’ve gained a regular customer as I won’t go any where else now. Job well done.

Fresh cooked food great quality.

Website broken, allowed to accept delivery to Crowland (wouldn’t normally) we thought oh.. the pandemic must mean they’ve deceived to deliver here (we are 10 minutes from the branch) Got 2 missed calls cancelled order, no apology now left with nothing. Customer lost well done

Ordered a pizza this was vlgood and quick you can order easy online.

Ordered tonight and neither pizza was cooked properly!

F quickly, it remains to be seen how the pizza is when we get home 🤣🤣

2 pizzas for £10 and the quality is the best in peterborough plus the chicken is halal

Best pizza and deals in Peterborough. Beats all the big companies for price and quality

Quick to arrive. Always piping hot and an amazing pizza!

Working allday then had to sit at a&e with a friend had to wait in the car tryed outher pizza places no awncer or help these guys got me sorted wih food and drink within 20mins direct to the car couldn't ask for better service

Always on time and Always piping hot. Ready for collection when they say it will be.

Pizza is spot on every single time I have ordered. Dough is crispy and ingredient quality is excellent. For the price you get quality exceeding that of some larger chains.

Been here twice and have received great customer service and food.

Always a good service and great pizza.

Always good pizza keep it up guys

Very friendly and fast service for takeaway, good prices and very tasty pizza

I remember this place being super nice and food always cooked properly!! Ordered today, pizza is barely cooked, onion rings are soggy and taste rank, chips were raw and the garlic bread had no taste, very greasy also!! Rather disappointed how much this takeaway has changed in the past year!!

Great first experience! We heard that these guys did a good vegan pizza and it’s true! The best vegan pizza we have ever had, great portion sizes and good deals going on throughout the week. Super easy ordering process online and fast delivery! Arrived hot and perfect to our order. Really really impressed.

Ordered a few kebabs through just eat. They tried to deliver it 50 minutes early so we sent it awa . They redelivered it later 30 minutes late. If your delivery times are this bad then perhaps don't offer a delivery service. Plus they have the balls to charge £1.50 for delivery and a 50p service charge.

Amazing food as always. Also thank you for still providing your service during these current times

Best pizza in town and the staff are so friendly, been going there for over 30 years

We decided to treat ourselves to a nice pizza today to take our minds off recent issues that the uk has at the moment. Its been quite a while so we used papa Luigi. The food and price was good and the staff stayed professional. Stay safe guys and keep providing that good service.👍

Always great food and fast service

Quick, cosy if you eat in and good food