Papa Johns in Glasgow City

The pizza is good once you've reheated it, always arrives cold, not matter where you love (I've had two flats within the vicinity of this shop). The biggest issue is the staff. Apparently it's under new management, and you can tell. Amazingly rude, literally couldn't give a care in the world for any issues, they literally ask you to complain to Papa John's when they you call to query something. Truly amazing if whoever owns this franchise keeps it going, astonishingly bad customer service.

Ordered pizza at 1840 and food was supposedly being delivered by Uber driver. At approx 1915 an order update said delivered. We called the number supplied and it rang out, on several occasions. We then called the shop and supplied address but were told it was on it's way and to ' wait 5 to 10 minutes'. Staff were very rude and dismissive. When we called again we were even speaking and they hung up the call. No one from management was supposedly available to help us trace the 'lost' pizza. We tried to call the Uber number and it was then blocked. The last call the customer service guy said he would take a new order and call back in 10 minutes, but no further contact after 40 minutes (as expected). I have already contacted Papa Johns customer service directly. I usually love the company but it's put me off ever going back.

ANSWER THE PHONE! I PLACED AN ORDER FOR COLLECTION INSTEAD OF DELIVERY PLEASE CHANGE IT UNDER "JOSH"

Why you delivering without a bag? My pizza arrived cold !

This is the first time I’ve been disappointed with my order it didn’t seem to be the usual way so dry and bland really cut down on filling has it changed staff 🤔

delicious pizza and really friendly staff! would recommend

Literally had the worst delivery experience with this fast food place - we tried ordering a student discount pizza deal but the app was failing to work and the workers on the phone, the supposed "manager", did not help at all and repeatedly hung up on us. I've never had such an inadequate service from a pizza place ever and I will never order something from here ever again because we literally failed to get our pizzas - the bare minimum. I hope this pizza place goes out of business because we didn't even get what we wanted and on time - we did not want to pay £17 for ONLY sauces and sides. I advise anyone reading this to never order from here again.

I received the most fabulous service and food I’ve ever had from Papa John’s!!

If I could give the place negative stars I would they have caused a disaster with a miscommunication with the staff trying to give it their personal phone numbers to customer to get photos. We placed an order to Celebrate someone in our family being cancer free but it was cut short as the staff don’t know how to proper communicate in order with customers and doublecheck that the right things are ordered. We were only given half an order as our label only says one item was delivered. We have no other labels to prove anything else through the PAPA Johns guide for the customers so they know exactly what they have as we have seen tonight. Protocol was not followed in this branch. We felt I’m comfortable due to the staff members behaviour.

As an Asian I prefer vegan and vegetarian first. So I highly recommend Papa Johns. There you get a lot option for vegetarian items.

Vegan and vegetarian options,Amazing pizza and sides. I ordered 2 mid pizzas and 2 sides with large drink. In fair price. Highly recommend.

Pizza was good value for the price

Never ordering from here again. The food never arrived. I called the restaurant to find out what was happening, but the staff were very unhelpful and didn't seem to know what was going on.

I ordered 2 pizzas 2 sides and 2 juice tonight and only one small pizza one juice and one side. Some of it was on a deal so the total came to 29£ of thereabouts. I called to say my food was missing and the guy said that’s all I had ordered gave me some verbal abuse and put the phone down. I will never order from this place again. Shocking service.

Enjoyed our midnight snack last night 🌙 😋 👌

Rubbish pizza. Fell off, don't waste Ur money or time

I have never waited so long on a pizza 70mins later after two phone calls to papa johns the pizza & tatter tots arrived frozen no heat in any of them . Ridiculous amount of time to wait on a cold order will definitely not be ordering from papa johns again . Or recommending papa johns .

Pizza was piping hot, very quick to pick order and easy to place order

food just didn’t get ordered. ordered an hour and a half ago. no response from the restaurant

60% off in January! Would be rude not to partake in such offerings. Pizza was good value for the price but lacking a little in flavour. Can’t fault the staff or branch it’s just personal preference but I prefer more oomph to my pizza.

Best Papa John's in Glasgow. Always very helpful and friendly, recommend!

Food hasn't arrived. Over an hour late! Having house pizza instead

Said over the phone that pizza was on the way when it clearly wasn't - been waiting over an hour.

Avoid Super expensive and what you receive is worse than takeaway Awfully made pizza late delivery cold food management is the worst they wouldn't take responsibility at all don't waste your money

Ordered a vegan pizza. Got pizza with actual cheese on it

Since new owners took over in July 2023 staff don't speak English get your order wrong and the blame you for not telling them. Also they are so slow Just Eat delivery drivers start taking pizza out oven touching them with their hands!

Food arrived 2 mins before final deadline and was cold.

I've waited 90 minutes for pizza a few times, including tonight, and I won't bother with this place again. They never answer the phone, checking on my last order I waited over 5 minutes of ringing before anyone bothered picking up, and when they did the person was rude and unhelpful. The pizza quality varies day by day too. Order on a quiet day and it's OK, on a busy day you'll get hardly any toppings and it'll look like the someone used it as a frisbee I know they're struggling to find drivers, but it's not really much consolation when you're starving, wait ages, then get delivered a cold old crumpet instead of a delicious, piping hot pizza, is it?

I was under the impression I would receive a reasonable sized pizza. How is it possible that I have been given a tiny 10 inch pizza and a bottle of juice for over £30? I would like a refund please.

I never hear received this delivery 🚚

Food under cooked asked for certain ingredients on the pizza never followed Place is a joke tbh

Pizza was lovely , piping hot and delicious order was sent out 5 minutes after ordering , and they put a little joke in the box as per request 🤣 10/10

Last week I ordered pizza 🍕 it were delicious and staff very friendly

Don’t bother so disappointed and it’s so expensive.

£35 on pizzas that were stone cold, half empty and uncut. Shop hung up on me twice then said they couldn't do anything as they were short of drivers and very busy. Complains centre "looking into it" for over a week. Save yourself time and hassle- go to the supermarket instead.

£35 on pizzas that were stone cold, half empty and uncut. Shop hung up on me twice then said they couldn't do anything as they were short of drivers and very busy. Complains centre "looking into it" for over a week. Save yourself time and hassle- go to the supermarket instead.

Waiting for food for 3 hours and half and still food is not coming.

Used order from here regularly, however on 2 occasions have been waiting over an hour for food. The first time we waiting over 2 hours for cold pizza and they wouldnt answer the phone. I contacted head office got given free pizzas as recompense. Tonight A month later gave them another chance and the same thing happened. Won't be back.

Sadly I had already bought a pizza when I caught sight of their waste disposal bins They were overflowing into the car park and seagulls were having a field day on the discarded flour and cheese that had presumably gone past its sell by date. Made me worry about the state of the kitchen.

Took two hours to arrive, poor delivery man looked fed up, as if he's had to apologise to many people.. they refused to answer their phones, so asking for an update or cancel my order was not an option. To add salt they gave me the wrong pizza!!

Absolutely disgusting food and Super expensive Late delivery I don't know why people still waste their money on them

Avoid if you can 😝 ordered pizza and what they call the cinnapie sticks? No toppings I had ordered whatsoever on pizza and not even a tomato/cheese base, but a nearly bare dough base, terrible....and the cinnapie desert was brick hard, nearly broke a tooth, this used to be a good pizza place years ago, but absolutely dire...severely went downhill....reviews speak for themselves

I ordered pizza and it was sent from the Broomhill outlet. The pizza was not cooked, Veges were raw barely any cheese on the pizza .even the taste of the cheese was stale . Upon calling the outlet for a request to speak to the in charge , the in store supervisor hung up on me after listening to my complaint and then never answered the multiple calls . Disappointed It’s the second time it’s happened with me Atleast you can acknowledge your mistake and apologies instead of being rude and not answering again I paid for the pizza okay!!!! and not asked for a free!!!!!! Never again ordering it 18June 6:00pm calls if anyone can do anything g to check call records

Horrible customer service Terrible management Overpriced and cold pizza missing items all the time Don't waste your money

Decided to try Papa Johns for a change but extremely disappointed when i opened the box. The 'steak' on the philly cheese steak pizza was so overcooked and dry (burnt basically) and the onions were still raw. Won't be ordering from here again.

Ordered a half and half xxl pizza with my partner. Arrived as only my order for whole pizza. Called to complain. Rude, unhelpful. Said we can only replace if pizza entirely uneaten i had a couple slices of my “half” Because one is hungry when ordering pizza. And my half was fine. Eventually agreed to replace pizza but would be picking up “wrong”pizza. No other compensation- a firm and rude no- but what we ordered didnt come, and them, after complaint, came late. And attitude was appalling. Like you did not provide what we asked and paid for? Will never order again.

Nice enough pizzas but rubbish customer service. I would try somewhere else.

Ordered 2 small pizzas. One looked ok but was doughy and undercooked in centre. The other didn’t even have a crust. Loaded right to the edge and soggy in middle. Cheese stuck base to box around rim of pizza and doughy middle was already stuck and tried to get slices off with spatula but they were torn in half and wet. Usually enjoy pizza from here and we’ve been ordering for years but lately its a lottery on quality. No consistency at all.

Gave me the wrong toppings. Asked for no onions and add jalapeños but got onions and black olives 🤢

Worst pizza I’ve probably ever had. Better off going to sainsburys and getting a £1.50 frozen one 👍🏻

Used to be good. Now it's so slow.. box turns up like its been thrown through a hedge, items missing, poor customer service on the phone.

New website, less deals, no longer any option to do half & half pizza unless you phone in the order, which would be ok if you got someone that can string a sentence together in English. Customer for decades, not any more, sick of the constant decline of Papa Johns.

Horrible management Horrible taste late delivery over priced pizza Missing items all the time Don't waste your money on them

Bad food, bad promotion and I didn't get a call of duty code that I was supposed to get with my order for getting the call of duty bundle.

1h20m delivery on a Tuesday. Cold & items missing. No reply to complaint..

Food was ok but took almost 2 hrs to get delivered from just under a mile away

Staff very friendly. Good pizza.

terrible service. orders are wrong everytime, then the replacement is wrong as well. or they dont even offer a replacement. rude uneducated manager.

Excellent pizza. Hits the spot every time. Good deals always on offer. Staff friendly and very helpful.

Ordered a few times from here, something... mainly drinks are always forgotten and a refund is promised but never delivered just like the item in the first place. (On a side note, I stopped the driver leaving in a black Audi A4 or A5 who was drinking a 500ml pepsi, who knows maybe coincidence, and he said he'd come back in 15 minutes with another one, phoned them an hour later and they stated, "driver told us about this, we'll refund you" never happened). And the distance and area covered means that the food is almost certainly lukewarm when it arrives. My opinion is just to choose a more reputable franchise. The only reason to ordered is the gluten free base, nothing more, which is why it gets 2 stars instead of one for the utterly poor service. In fact let's lower that to one star.

Terrible service. Monday night and it took 1 hour and 20mins to deliver two pizzas. Before the order was placed the delivery time was quoted as 25mins. Then the so called tracker said they were being "quality checked and sliced" for about 35mins. When the food did finally arrive the "quality seal" on both pizzas was open. Absolute joke and won't be using them again.

The pizzas from this shop specifically are amazing and always very quick too.

Don't order if you're hungry, you'll get it for dinner if you order at lunch

Terrible costumer service. They don’t answer the phone. A first order didn’t go through but they charged the order and they didn’t help to solve it. After an hour and a half of placing my order for delivery I had to go to the shop to collect and they hadn’t even started preparing.

Pizza was lovely, staff friendly and helpful. Good deals

I would never order the food from here!! Cold food Unhygienic environment, bad service and good for nothing manager. Who can’t do anything for the customers. I wouldn’t recommend broomhill papa johns to anyone. Pls don’t go 🙏🏼

If you've tried one you've tried them all

The staff don't wear masks. We won't be ordering from here anymore.

Like Dominos the pizza is nothing special,staff member pleasant ,desserts are all really good.

Busy place pizzas are great but waiting times can be a lot longer than they tell you when ordering. Plenty of free parking right outside. Better to order via an app and have delivered if it is in your catchment area.

This pizza establishment lacks the basics. They do not accept money only bit coin. have witnessed the staff picking there noses and touching the food.

Delicious Pizzas are made here. Highly recommended👌

i love papa johns there pizzas are amazing, however recently they have made it so you can only pay using paypal on there site. And I like many others have recently been banned from using paypal for no reason also not everyone even has paypal. So they are most likely going to lose a lot of business. Don't understand why they removed the pay by card feature because certain deals are only available VIA on there website.

Ordered two pizzas a side and dessert but they got one of the pizzas wrong. After I phoned they said they would bring a replacement and they brought the wrong pizza. However they did give us a free side and dessert but they did get our pizza order wrong twice.

I ordered at 19:50. It is now 22:36 and still no food.

Late delivery, tracking app completly wrong, no quality seal on any of the boxes, the no-contact measures promised on the website are nonexistent and it's expensive af. Pizza is ok tho.

Dire service , lukewarm and under topped pizza. a shambles from end to end. Bought online to collect. Stood at till for five minutes till someone bothered to speak to me. Took them five more minutes to find the pizza that was already under the hot lamp and took home a double pepperoni pizza lacking in the double or heat or any semblance of flavour. I will never return.

What is the point of vegan pizza if it comes nonetheless with egg mayonnaise dipping?

se negó a hacer queso y tomate para un trabajador clave que estaba estacionado afuera de la tienda en la camioneta de la compañía buscando el almuerzo. Ni siquiera sacaría a la camioneta un comportamiento impactante para nunca volver

Always a great quality of food always fresh and accurate when I order a pepperoni pizza. Its open till 3 so reliable.

  19) 98 compraron 2 pizzas grandes (Obras y Carnes) que estaban bien preparadas y cocinadas, y servidas con una sonrisa. Después de la recolección, tampoco duraron mucho en casa. Solo el tónico después de un largo día. Me encantan los jalapeños y el chapuzón que vienen de serie. Bienvenido al formulario después de dos entregas poco hechas a principios de 2019. ¿Se pregunta si el favorito de papá (salchicha, queso y pepperoni) ya no está disponible? Piense que esto ya no se sirve después de la reciente partida del fundador.

If it had 0 zeros i would press that. No food no refund no nothing 🤬

Said 10 mins then was over an hour had to cancel order and my money will take 5–10 working days to get back actually joke avoid this place

Nice pizza, friendly staff, but a bit pricey.

Superb pizzas...mega fast, hot and tasty. Highly recommend.

Some of the worst customer service ever!! I don’t understand why a brand name such as Papa John’s (Franchise or Not) can allow this to happen?? But I am going to find out and going by other reviews I am not the only unhappy customer.

Weirdest, worst pizza in Glasgow. Awful. Floppy and hard to pick up. Meant to be thin crust. Both smelled weird. So fake and artificial tasting. Pizza looked like Trumps face.

Good pizza. Liked the veggie options

The issue that I have experienced was: It took 45 minutes to deliver our order in which we had to contact the store to ask where our order was, concerned about the food quality/warmth, having taken so long. After delivery we sampled the pizza only to find it was lukewarm at best and the cheese on top one of the pizzas had started to congeal. The diet irn bru we had ordered was also incorrectly sent as ordinary irn bru So we called the restaurant to complain and enquire about having fresh pizza delivered only to be confronted by an argumentative european girl called Maria. She was unsympathetic in her robot like tone and told me that she could do nothing until the manager started his shift at 7pm. A whole 3.5hrs later. So we paid close to £40 pounds for an order to slowly arrive, to be served congealed cheese pizza, then wait with the order for 3.5hrs until someone will care to send us a fresh one. Is this really the service that papa johns provides? Nevermind the argumentative member of staff, there is no-one with the authority in store to send out a fresh pizza, whilst you deliver during the day? When I requested she have the manager call me when he started his shift she refused to guarantee this would happen. No one called!! I am really disappointed with the food quality and customer service experience on this occasion. Completely unsatisfactory. It occurred on: 26/05/2019 Order Number: 31796370 Restaurant name: Broomhill Shopping Centre, Norby Rd Glasgow G11 7BN

Over 1 hour for a delivery on a Wed evening? Poor service. When the pizza eventually turned up (after 1hr 10 mins), it was stone cold. Would not recommend.

(Called to get confirmation of the timings as I didn’t receive an email confirmation. Ordered at 18:31, driver left at 18:54, pizza arrived at 19:16. It’s an 8 min drive away the branch) I decided to use my free pizza code that I was given after my last order was very cold and I contacted PapaJohns via FB messenger. Sadly this order was exactly the same as the previous one. So I called the branch and spoke to the store manager who was horrible, unfriendly and rude! I live 2 miles from the branch, (8 min drive on google and Apple maps) it took 25 minutes for the food to arrive and when it did it was barely warm! Again.The driver didn’t hand me the items from a thermal bag and the manager proceeded to inform me the terms and conditions “don’t guarantee a hot pizza” and that he had “nothing to say sorry for” His attitude for a store manager was abhorrent! Telling me that the 2 mile journey might take that long due to temporary traffic lights. ( which there are none btw) I know the area, It’s quiet, it’s 7pm on a Saturday night. Weather isn’t bad. He told me that his drivers only take one order at a time?! So for one order the driver is taking 50 mins for a 4 mile round trip! Wow! Long night ahead for customers. And zero cash for the drivers by the sounds of it, as they get docked for being too slow! He continued to undermine me, talk over me, tell me he had no reason to apologise and that he had done everything he could. Which was nothing!! Papa johns is my favourite pizza, I don’t like to order from anywhere else. So when I do it’s a treat. As I could always go somewhere cheaper, but this has well and truly put me off! He was quite possibly the worst manager I’ve encountered and didn’t do a single thing to help me or apologise, disgusting behaviour! Second order I’ve had to put straight in the oven on arrival. Reading various reviews on Trustpilot, trip advisor and even on Indeed from actual employees it seems as if this guy has a serious attitude problem and should get some training on dealing with customers or never answer the phone! I’ll NEVER use this branch again.

(Ordered at 18:31, driver left at 18:54, pizza arrived at 19:16. It’s an 8 min drive away the branch) I decided to use my free pizza code that I was given after my last order was very cold and I contacted PapaJohns via FB messenger. Sadly this order was exactly the same as the previous one. So I called the branch and spoke to the store manager who was horrible, unfriendly and rude! I live 2 miles from the branch, it took 25 minutes for the food to arrive and when it did it was barely warm! Again.The driver didn’t hand me the items from a thermal bag and the manager proceeded to inform me the terms and conditions “don’t guarantee a hot pizza” and that he had “nothing to say sorry for” His attitude for a store manager was abhorrent! Telling me that the 2 mile journey might take that long due to temporary traffic lights. ( which there are none btw) I know the area, It’s quiet, it’s 7pm on a Saturday night. Weather isn’t bad. He told me that his drivers only take one order at a time?! So for one order the driver is taking 50 mins for a 4 mile round trip! Wow! Long night ahead for customers. And zero cash for the drivers by the sounds of it, as they get docked for being too slow! He continued to undermine me, talk over me, tell me he had no reason to apologise and that he had done everything he could. Which was nothing!! Papa johns is my favourite pizza, I don’t like to order from anywhere else. So when I do it’s a treat. As I could always go somewhere cheaper, but this has well and truly put me off! He was quite possibly the worst manager I’ve encountered and didn’t do a single thing to help me or apologise, disgusting behaviour! Second order I’ve had to put straight in the oven on arrival. Reading various reviews on Trustpilot, trip advisor and even on Indeed from actual employees it seems as if this guy has a serious attitude problem and should get some training on dealing with customers or never answer the phone! I’ll NEVER use this branch again.

Lovely fresh pizza for dinner from Papa Johns

Good pizza and sides I must say

Brilliant Service,helpful staff & tasty food.

Everytime I order a pizza by itself I get a dip. So dip comes with a pizza, like dominos like papa's should. Then when I order sides + dips. They either don't give me the dip with the pizza or forget one of my dips, every order - not just one.

Absolute disgrace , phoned at 50 mins told it would be 5 mins, told the same again at 1 hour 20 so cancelled as we were clearly being lied to. Hope papa johns are proud of these franchisees

The veg for pizzas is cut by the delivery drivers next to the toilet and none of them wash their hands. Vastly over priced.

Ordered collection and took it home and it took more than 30 minutes before wanting to tuck in. Saw pizza was raw and phoned papa johns who said is wasn’t raw (without seeing it) and that their t&c’s day if you’re unhappy you must return within 30 minutes. Apparently that applies to undercooked food as well as general satisfaction. No phone call as promised. Disgusting service. £26 for undercooked pizza is appalling and their front of desk for what should be a simple solution (replace the pizza and take the other one back nothing else) is a no brainier to me but clearly these guys don’t want repeat custom and like calling me at least a liar.

First time at Papa John's, very good quality pizza.