Papa Johns in Glasgow City

Shitt customer service, Ordered 2 xxl chicken pizzas ended up getting meat feast and bacon. Do not buy anything from this branch.

The pizza was a let,the cheese was greasy and it didn't even seem fresh,to matters worse,the service was awfully bad.The staff didn't seem particularly interested in providing a good customer service.i wouldn't recommend this place unless you're desperate and everything else is closed. DEFINITELY NOT WORTH THE MONEY!!!!!!!!!!!!!!

Delivered wrong order twice, was stone cold and no sauces that I ordered, said they would send someone round to collect before giving refund

Always good service in the store, just wish High up ones at Papa John's changed the standard dip to the Special Garlic.

Great Pizza, Vishal provided great service

First time using papa John Well I ate the full gluten free pizza myself it was delicious Staff were so nice and very helpful I will definitely be back

Absolutely love the food here and the managers are always so kind and helpful. Delivery is always on time and food is hot and fresh

Fantastic service by vishal and delicious food 😋

Had a good experience in papa John’s store with service and tasty pizza highly recommend.

I phoned this store a few weeks ago placed an order then I ended up going to the wrong store but they somehow had a pizza under my name honest mistake on my part then today I go into this store I had phoned at least 25 mins ago and then the guy in the store says my number was saved in the system as a prank call I was told not too happy about this as it was my mistake but surely they should have called me before to ask me about this order

Ordered buy one get one free hey ho where was the free was told should of picked x 2 pizzas it does not state that asked for regional managers details refused won't send another pizza will be complaining to Papa John's head office stating that staff need to go on customer care course actually didn't care one bit so guys I juat paid £30 for one large pizza I think must be made of 24 carat gold stay well away unless you want head ache

Paid for a XLarge and received a Large, also they put the minimum ingredients to say they are on your pizza but you can barely see or taste them

We've ordered probably around ten times in total in the past 3 years. Pizzas always arrive on time, and have always been correct. There are good deals for regular customers too. We think this Shawlands branch is great. Our go-to.

Took an hour to get here which in 2024 is mental and the food itself was luke warm at best. Pretty poor service all round from a company of this size.

Quite often order from here and usually have no issues. Staff seem a little unbothered when you come in sometimes.

Almost word for word same complaint as another customer - takes over an hour to arrive when I live in Shawlands, food stone cold, driver and store staff sullen and rude, toppings missing from pizza. Happened three times, complained on the last and was refused a refund.

Consistently the worst delivery experience I have. Time to give up no matter how much I love Papa Johns pizzas.

Been a loyal customer of Papa John's for a decade now. This is the worst one I've ever experienced in the whole country. The worst one around Glasgow, not very friendly or helpful.

Slowest papa johns I've ever ordered from! Took a whole hour for delivery 🤣

Ordered last month and food was stone cold and took an hour to arrive when I live 10 minutes from the store and they also got my order wrong. When I phoned them they said they where sorry that the only had one driver. I tried it again this month and again food took an hour to arrive and was 22 degrees with my food probe. When I called again to complain they said they only had one driver and offered me a 15 percent discount on my next order. I will not order from here again and would advise others to avoid this pizza place as clearly no one wants to work there if they can’t hire extra drivers in a month.

1.5hrs to arrive. Cold and awful when it did. Avoid.

Had a small issue with a previous delivery, went through the appropriate channels to get this issue remedied and the resolution to my issue was above and beyond. I don't like to complain after a small mistake as I understand staffing issues happen and sometimes mistakes happen. I was contacted by management, given store credit and was more than pleased with this. Order again this evening, as it's a Friday, and was greeted upon collecting my order with a free bottle of Pepsi on top of my store credit. I'd never say you lost a customer because mistakes happen but you truly showed how incredibly committed to fantastic customer service you are. Absolutely thrilled and truly thankful to everyone in your store for how this was dealt with and I will definitely order again.

Ordered vegan food, got fed cheese. They claimed they have special cheese watching cameras and confirmed it's vegan cheese. But won't allow me to view this footage. Gaslit me, taking it a lab for testing and sueing them next. Ridiculous.

Can’t go wrong with a papa johns 👍

Restaurant was closed even though JustEat said it was an option so I never got my food and they likely never received my order. No idea what JustEat would advertise it if it was past its closing time

Pooooor service, Manager is so rude

Has not came waiting until 1:20 am!

I got charged and the restaurant was shut so nothing got delivered.

Staff were great told me to go xxl instead of large was cheaper, great staff .

My food NEVER came, despite paying for it!

Waited 2 hours for pizza and still didn't arrive..been calling shawalnds branch for over an hour and no one answering!!

Says delivered on app restaurant never answered phone and it’s now 2 am and still not arrived 😡

Order was on time,pizza was delicious....

Despite ordering in advance when I got there, I was told my order was not ready despite it sitting in the rack waiting for me. They made me wait 15.mins then gave me cold pizza. Service is really bad here which is a shame.

The food was 45 minutes late and then when it arrived, it was cold. Very poor service.

I got charged more than £20 for no food. I tried to contact Papa John's and got nowhere. I won't order anything from them again.

Semi finals and ordered after 11pm and not local to me. Amazing service arrived early food hot and tasty. Not many places could pull this off. Well done!

Ordered cauliflower starter didn’t send hot buffalo sauce ordered margarita and chicken club pizza both cold all three of these awful. Cauliflower soggy and undercooked only thing that was passable was cheesy garlic bread will not use again Don’t think I’ve ever had such a bad takeaway

I haven't received this order and nobody is answering the phone.

Didn't really enjoy the bbq chicken wings

Never had any problems here. Pizza dough. The Sauce. Ingredients and choice of toppings are far more SUPERIOR than anywhere else. The only thing that bugs me is the price of everything

2 hours late, cold and spent a lot of money as it was a family gathering. Disappointing and not worth it.

Amazing staff…and such an amazing pizza. You got a customer for good 😊

order never showed up but charged for it. (only gave star as would not let me leave review)

Pizza was hot and was very tasty.

Food was freezing want a refund

2hrs late and the order was wrong. Incorrect drinks and pizza missing ingredients. How hard is it!? Do not order from this place.

Bottom base was hard & couldn't be eaten. I know from previous orders the base isn't hard like this. I order my dinner every evening from other outlets as I won't be ordering from here again

Asked for no olives. Restaurant said they never received my note asking for no olives. So this review is equally on just eat as it is on papa johns. Restaurant didnt offer anything for the pizza with wrong toppings

The difference between the photo of the pizza I ordered and the one that was delivered was a joke. An American Hot pizza with virtually no pepperoni and 2 tiny bits of onion that I had ordered as an extra topping. Have put a note on Twitter and am awaiting a reply but doubt I’ll get one. Not impressed.

Food didn’t arrive. Pathetic from a supposed big company

Get messy with your friends 😏😏😏

This was a bad night for papa johns. Huge delays in deliveries, I ended up going to collect. Staff were very nice just swamped. Pizza's were ok

Food ordered and after 40 minutes AFTER the estimated delivery time restaurant marked it delivered and now Just Eat are saying it's 7 days to process a refund request. That's a week out of pocket without the cash. Tried phoning the restaurant 5 times and was cut off every time.

Ordered online, took 45 minutes to arrive and it was wrong. I called the branch to let them know that they had made a mistake. The branch said that they would send a replacement out. Another 45 minutes passed with no sign of the replacement pizza. I called to enquire and was told it still had not left the shop. The person i spoke to was very uninterested and explained that ‘the shop was busy’. I felt that our replacement pizza should have been prioritised, but I was again told they were busy. The store had access to my phone number, but chose not to call me to advise of the delay. There was no apology for the inconvenience or offer of compensation. I won’t be ordering from this branch again. Every time I have ordered in the past, I have had to call and enquire about delivery times/mistakes. Would not recommend!

I have been waiting for a cheese pizza for almost 2 hours only to be hung up on abruptly twice when calling on the phone. Still no sign of the food

Delivery driver was lost and had no idea where to go, even when I asked to use google maps. Then turned up over an hour late and didn’t fulfil my whole order. Only delivered pizza and no additional sauces

Everything was perfect until we realised you didn't give us our full order. 2 missing tubs pizza sauce which I was charged for.

Best pizza I've eaten in 2 years. I must do it more often. Lovely and hot on arrival. 5 stars.

It took 1 hour 45 mins for the pizza to be delivered. I didn't even receive the entire order.

The best pizza i had in a long time. However, they forgot to give us our garlic & herb dips 🤣 but thats ok. The pizza was amazing.

Great pizza and side. Fantastic family night in

The food was great my food was very late two hours Manager extremely rude.

This is the second time in a row ive ordered from papa jons shawlands and 2 hrs later my food is nowhere to be seen very disappointed and hungry!!!

It’s took over two hours for my food to come

Don’t bother ordering from here, they don’t read the notes and there was missing items from my order. Tastes like they’ve used butter instead of garlic for the garlic cheese sticks, gross. Can’t eat sausage yet there was sausage when asked specifically not to have sausage on it so that’s great… Try a different papa johns, these guys just don’t listen. Driver was nice though.

I have never used justeat app or papa John’s very disappointed I called restaurant twice to check where order was and when they did come it was someone else’s order! They eventually delivered over 2hours after placing the order and food was cold! For what I spent it is the most disappointing service I have had with just a ‘sorry we are busy’ no compensation offered.

20 mins late on delivery and the dips were missing.

Ordered my food at 7.45. Arrived at 9.20. Phoned restaurant several times. Constantly fobbed off that it's only 10 minutes away. Never be ordering from here again. Would heavily advise anybody ordering from this place

When I phoned after it was due, I was told it was just being put in the oven. so took over 90 mins to be cooked and delivered. I would have been better walking the 15mins to the shop and getting it myself. Was disappointing as I haven't used them in a while.

Great pizza express. Make your own pizza is best and ingredients are really nice. Will enjoy it fully.

Shawlands papa John’s have never been very reliable but I thought ordering almost an hour before they shut I’d be ok, but no. They waited 30 mins after confirming my order before saying they were “too busy”… I won’t be ordering from them again.

Really happy with my expirience 1 St time and success

I have ordered from here a few times and each time they have got my order incorrect. I hate making a fuss but after this happening a few times I called. I spoke to a member of staff who said they would take my name. They said for my future order they would give me free what they didn’t send out in the previous order. Just phoned and the manager spoke to me horribly. Informed me this person wasn’t a manager and this isn’t in their policy. They were very rude and spoke to be horribly. Perhaps they should better inform their members of staff of their policies. I won’t be ordering from here again. There is no need to speak down to people and you such be more considerate of others and their mental health.

Food was late almost took 2 hours to arrive and when it came the 2 separate dips I paid for were not with my order really not worth the £25 I paid for the full order especially after how long it took

Took me hour and 10 minutes to deliver one large pizza and and arrived a bit cold plus quality of food was so bad !!!

Consistent quality while not neglecting customer service. Value can be achieved through the loyalty program.

This is the 3rd time ib the last 6 deliveries that the food has arrived late. Very poor service in terms of delivery

Found the pizza to be very greasy, was expecting a better product for the price we paid

Terrible service. I ordered the food at 6.30pm It arrived at 8pm It was cold. Cold hard cheese with cold hard grease on the pepperoni. Not very appealing. It cost us more than £50 for three small pizzas that were late (the kids had to be given something else before bed) and cold.. not the treat we had expected.

pizza was hot and pristine, and the cinnamon scrolls absolutely bang

Fab service & pizza 🍕 was delicious 😋

45 minutes late , Luke warm box was cold , sides were just about edible ,pizza was tepid at best , just as well it was 60% off still would have been better with a frozen one won’t be using them again

Guys, I love you, you have great veggie options and the garlic sauce is second to none. Our deliveries always come quickly, the pizza is hot and tasty. But can I ask, what in the name of Mario is going on with the cheesy marmite scrolls? The first few times we had them they were nice fat things, all plump and crispy on the outside, soft and gooey inside. Now when we order them we're hard pressed to even find them in the box, they're so wee! Still super tasty but why so tiny?? Did you use a shrink ray on them? Please replumpify the scrolls!!

Ordered last night. Pizza was two hours late and stone cold. Complained today and advised they will not refund.

The employers and managers don’t treat customers with respect. They are very horrible, rude and have lied to me too! I will never purchase from them again. I don’t feel like an appreciated customer and will definitely not go back. Neither should you!

Missing x 4 garlic and herb dip, extremely disappointing.

Paying £22 for a pizza with 8 pieces of pepperoni as a topping is terrible and shouldn't be allowed to operate with giving food like that out

I didn’t receive my food at all no one came ?

The pizzas were really delicious. Unfortunately it arrived later than the estimated time, but reckon its just because its a friday. Probably better to book it earlier in the day for a certain time. Will definitely order again though as great quality of food

Order didn’t arrive, people in papa johns very unhelpful, told us on the phone the order wasn’t placed to contact papa johns although the order was confirmed by the restaurant, when another family member phoned back they told us that it wasn’t sent out due to the fact they had no irn bru for our order, very unprofessional and I am very unhappy WILL NOT BE ORDERING FROM PAPA JOHNS AGAIN

I recently ordered from Papa John’s Shawlands in Glasgow. As nothing was delivered for 2 hours. I had phoned customer services enquiring my order confirmation and said they didn’t have it on their systems. I had went into the store and showed proof of my confirmation email. I also have proof of money taken out of my bank account. I was greeted with a very rude manager, Sharon (No surname) The reaction I received was that my order didn’t come through on their computer, and Sharon (No surname) denied my proof of purchase. Would NOT recommend this store to anyone!

To expensive for a pizza, pay over 40£ for one large and one small. Never again

Pizza arrived bunched into a corner of box , box was handed to us open and dips were missing , 😡

I ordered 3 portions of the cauliflower wings with a hot buffalo sauce. The restaurant forgot to put the hot buffalo sauce in with the order they gave to the driver. I called the restaurant and they said they would send the sauce up ASAP. About an hour later they eventually delivered the sauces to us, by this time the food was freezing and totally wasted we didn’t even use the sauce and the cauliflower wings went to waste. Thought this was poor service as when I phoned they tried to tell me the buffalo hot sauce doesn’t come with the cauliflower wings, this isn’t true as when ordering my food it clearly says cauliflower wings ‘WITH’ a hot buffalo sauce. So the restaurant actually left the sauces out of my order on purpose (their mistake) then failed to get the sauces delivered to us ASAP ie in time for our food to still be reasonably warm.

Ordered a small.pizza at a cost of £17.99. . There is absolutely no issue on the quality of the food and delivery is quick however I really do question the value element of a dinner plate size pizza that is priced so highly . This would.make me visit a competitor.

Hot, tasty, perfectly made, pizza and cinnamon rolls delivered by friendly driver.

Food was still hot, so no issue at all. Food was delicious. Very friendly driver too

Ordered a double pepperoni with mushrooms and there was no pepperoni on the pizza. Paid for something I didn’t receive. Won’t be ordering again.

Bought Pizza a few times this year. Always delicious. Tonight got the cauli wings - delicious! Chicken wings - tasty! Meat feast pizza- cooked beautifully and as tasty as always is! Vegan chilli freak- didnt realise this didnt have a tomato base, but actually the vegan cheese works better without it!! Lovely and spicy and tastes awesome!!