Papa John's in Southampton

Unfortunately, on this occasion our pizza was inedible. All we could taste is salt. My mouth feels like I have been eating caustic soda. Very disappointed on this occasion.

Burnt pizza but very hot when delivered

They took our order on the PapaJohns website and they were actually closed!

Delivered 22 mins late and pizza is cold.

Very poor waited an hour for delivery nothing rang them they said because we didnt answer phone they didn't delivery which is rubbish as they sent me emails the post code was correct and it was paid for. No excuse for non delivery.

Lovely pizza……..hot, fresh and delicious

Uncooked food and not properly cutting pizza taste less 😡😡😡😡

wgl nie przyjechało zamówienie!! oddajcie kase

they forgot to deliver my drink and the pizza was burnt on the base. when I phoned they told me they'd never had complaints about this before, as if I was making it up

It took 1 hours and 10 mins to arrive. Pizza is dry and chewy with almost no pizza sauce. The base is burnt. We will not order again.

The Mexican fajita was much spicier than expected. I wouldn’t order the halloumi sticks again.

Nice Pizza, like the base would maybe have liked a little more base sauce on my topping. The cleanliness of the shop front maybe not the best for health.

La pizza llegó fría desde la rama de portswood que está mucho más lejos en el tiempo unos 20 minutos o más que la rama shirley que busqué en Google y me conecté. Esto es ridículo. No me molestaré en pedir de nuevo. Usaré dominó, al menos sacaron una A para geografía en lugar de no calificar en la escuela.

Had the poos alll morning after and in the day time wouldn’t go back to this place

Incredible pizzas and a great sub-menu for sides! Personally loved the service provided by Amit - he's very kind, cooperative, and professional in his demeanour.

BBQ pizza was really good definitely getting again some time

La pizza estaba bien, los lados eran horribles. El pan de ajo era como cartón duro de roca y los tatuajes de queso y tocino eran impactantes. ¡La comida que este lugar vende y cobra es una vergüenza!

Always great food and they’re always open so perfect for late night snacks

The worst pizza I have ever eaten, cold, cheap ingredients and tasted like it was reheated. Never again

Didn’t have original Pepsi max.

I paid extra for another topping but hardly had any on, the bases were pretty much burnt, which was the same as the crusts. Not alot of topping on any chosen ones. Will be complaining elsewhere! Can't seem to add photos!!

Will take your money, but won't deliver food, there is no excuses for this sort of nonsense, very very disappointed, another Southampton franchise being thrown in the gutter

Shocking. Delivered over an hour late and must have left the restaurant an hour before getting here as it was stone cold and disgusting

Very good experience and customer service

They must have run out of mozzarella and used normal cheese, horrible and greasy, out ate half of it and it made me ill, avoid them

Delivery guy was great food is disgusting, I should have eaten the box it was served in!

Broken "Quality Seal" on the pizza. Wasn't "double pepperoni" quantity of pepperoni on it despite it costing £25 for a single pizza. BBQ sauce on the wings tastes very strange but then again I'm American so might just be different than I'm used to at American Papa John's.

brownie wasn't cooked was basically still batter was so runny I had to cook it further in my own oven when it arrived as it was not ready to eat as it was prepared and served. couldn't even get it to slice

The food was so cold i want a refund it came and was like cardboard!

Generally alright for a takeaway pizza - crusts can be a little dry sometimes though. Toppings have always been fine! Delivery could do with some work - online progress marker is often wrong/very ahead, and when it's been out for delivery for 45 minutes with no gauge of how far it is can be very unnerving!

Ordered the philly cheese steak pizza. It was good but I think they should have added a bit more beef. Piping hot when delivered and was on time.

pizza was cool. it was late. there were hardly any toppings.

we have not received our order? 30min late?

If i could post pictures i would. Pizza sqaushed with plastic prongs pushed through the bottom of the box. Squashed potatoe tots. And over 40 minits late. Not happy, this store has never been so bad. Only positive the driver was polite.

I ordered a Philly Steak pizza, but there's so little beef that it's like eating a cheese pizza with bell pepper. 👎🏻👎🏻👎🏻

Hot and delicious pizza as always!

Burnt food was not impressed with my first time ordering

Great tasting food. Nice and hot on delivery. Delivery driver was very pleasant and polite. Would recommend

Apart from taking 30 mins longer than expected, food was great and so far this has been the only place that can get the food to me still warm which is all I could ask for ☺️

A normal pizza place, fast food average staff. I would recommend other pizza places but pappa John's is probably cheaper.

Never turned up , no phone call or e mail /text just took my £35 and never bothered to deliver it !

Didn't arrive and hung on me when I asked of their location

First time i used papa John's will definitely not be the last very tasty

Only ordered a few side orders but it was very tasty

Pizza was piping hot! Delivery was on time

Some good pizza. Delivery took a little while, but wasn't too bad. Thanks!

It was 30 minutes late but dispute that it was hot and tasted great

The estimated delivery doesn’t not match the time it was delivered. The application stated the order was delivered when it was not. Called the restaurant three times and they kept saying his on his way and is 5 minutes away.

Best pizza and sides in Southampton, would rate it 5*, always arrives on time and piping hot, I don't use any other pizza delivery anymore! 🍕🍕🍕🍕🍕

25 minutes late food delivery. Some food items were overcooked

Just want to thank the drivers for running all the way out here twice. Very polite and lovely guys :)

Brilliant service food was good

Best pizza ever! Food is hot on delivery and never late 😊🍕

Paid fot xxl and its a large needs sorting it's ridiculous £34 for a large pizza and chicken

Food was cold and the tatatots had next to no toppings

Xxl pizza wasn’t as ordered, delivery took ages and both pizzas were cold. Very disappointing indeed.

Cold and had pep on it no reaob y

The pizza was brilliant and very tasty as well. I will definitely go back again !!

Unfortunately, on this occasion i felt let down by the Bacon and cheese tots - in total i counted 3 cut up small squares of bacon and cheese that covered a total of 3 tots.

Had message shortly. Rang up and have had to wait another 20 minutes. Not good enough. Was told we are busy. That isn't my fault and there was no update about late order when had notification driver was arriving

Papa John's , should rebrand papa w@nks, opened box and thought it was tesco value pizza, very disappointed not worth the money

the just eat app has said we’ve got our food, nothing has come to my door & were waiting up for food

Food quality no problem. But just too late. 30 minutes after the deadline on the thirty minute window they gave me for delivery. And I had to pay £4 extra for it regardless.

has not even turned up im not happy and want my money back

I still haven’t received my food

Delivery driver forgot part of my order, rang to rectify where the missing items were. Guy on the phone was nowhere near helpful, then I called again 45 minutes later to be told the driver is leaving, he goes to the wrong address, considering he has just recently delivered, I find that ludicrous. Absolutely horrendous from start to finish.

I'm still waiting! In the rain!

I never received my food i want a refund asap

Poor service. Poor food. Pizza arrived 2 hours late, the drivers (yes two of them as it was in their way home from work) offered me a boost energy drink as they forgot our drinks. Pizza was cold and am 99% sure my friend got food poisoning from the pepperoni pizza.

Called restaurant once went past delivery time they said it would be another 25 minutes... Its now been 40 and my food still isn't here.

Cold and the pizza was burnt underneath not the best pizza I have had from them

It’s was horrible we put an order in and it was 30 minutes late ! We then called the pizza place and they said it was outside but they didn’t knock the door ! They need to sort this out and the prices !!!

One slice had been taken and driver had no change

Perfect as always!! Thank you . Lovely delivery driver also! Wish I could have tipped! Happy new year to you all

You seriously need to change your pizza boxes!! We ordered 2 XXL pizzas yesterday, and the chemical smell from the boxes was awful! It ruined the flavour of the pizzas. We will not be ordering again from your establishment!!

Well over an hour late - food stone cold and inedible and half the order missing! Called the restaurant and they had no interest in making amends, just refunded the missing items! Half of my guests have to go without and to be honest, it’s that cold and disgusting that we won’t be eating it! A complete waste of money and extremely disappointed, never again!!!

Excellent service, great food 👍🏼

The restaurant forgot to give the whole order

Very pleased to be able to get a delivery in our location! Very friendly driver too!

Not what you'd expect for £28 for 2 pizzas on a deal! Called to complain, first guy I spoke to was great. He said he'd replace the food now or next time. I said I'd do it next time as Papa John's was my go to, maybe it was just a 1 off. Next time I called to claim said pizzas I was told I wasn't aloud to claim now and it was a different manager. She wouldn't give me her name but she sounded young and of Indian accent (only way to describe her). Her customer service skills were awful. Ended up taking it further with the complaint.. no reply as of yet. So £28 down as it stands, hopefully il get a reply, who knows. Never again!

Food arrived cold 1hr 45mins late had to call 3 times no updates at all

Couldn’t end up eating it as my lunch break was over and the potato tots and pizza was cold and would like a refund for the food please

Unfortunately on this occasion the delivery was late and arrived cold abd hard :-( 😞

Everything tasty but the delivery was later on 25-30 minutes.

Food turned up late and was cold

ordered pizza and sides never turned up

Late, and given the wrong icecream and drink. Ordered normal cookie dough and was given dairy free, ordered pepsi max and was given cherry pepsi max.

Great food, great service and great delivery driver. Will definitely order again!

Food as always was bang on and the quality so high the late delivery was worth waiting for.

Delivery driver was lost. He thought Grosvenor house was Mountbatten House, so food was stone cold by the time I found him. He didn't even call me.

Still waiting for a refund. Awful service from just eat

Couldn’t give it less stars but would if I could. Over and hour late and no apology or recognition that food was cold- specifically the manager on duty argued they had done nothing wrong when food ordered at 21.30 still wasn’t here almost two hours later

It's OK as long as it got to me. Thank you 😊

ordered and then got told they were closed and weren’t delivering but i had already made the order and it said it had been confirmed but when i called the restaurant she said they weren’t delivering anymore then said she had my order and would deliver but when it got to me it was cold and the box had been squished which squished the pizza

Pizza was lovely….. nuggets too !

It was too late for me and my son, too close to bedtime

Food arrived late and was cold and stiff. So disappointed

My order hasn’t arrived even though it’s says it has. I’m really unhappy about this I want a refund. I called the store and they haven’t answered.

It was fabulous, worth the wait .

Hi guys, Everything was OK apart from 3 dips missing worth £1. 47