Papa Johns in Southampton

I understand that it’s a long way to come, so not surprised.

Took whole 10 mins to come after delivery time Awful company

Hadn't ordered for a while but tonight's order was so disappointing I won't be ordering from Papa Johns again. The standard has really dropped. The pizza base was very tough and tasted really stale, quite unpleasant so I'm throwing the rest away. The potato tots are half the portion size they were. Pretty miserable effort, used to order regularly with consistent quality but not any more👎

What a joke. Pizza took over 30mins after they said it was out for delivery. Ordered it 8:46 at 9:07 out for a delivery and it arrived near 9:40. I called the store to findout where it was as the app said its delivered enjoy your meal Way before it actually showed. The person who took the call was more argumentative than being sorry, ive worked customer service and its not how you handle a customer let alone a hopeful returning customer and their friends. Had excuses of busy tonight, so that's why it took near an hour to come, so why say its onway when not or delivered when not. Once the food arrived I asked the driver multiple questions to why so late, had he been on other deliveries before us as our pizza boxes were soaked from clearly being in the bag for a long time sweating. He could not understand or speak a word of English! So I had no answers. So I call the store back saying not good enough, want money back on order. Had option to have more pizza delivered to swap them over which would of then ment after 10pm having dinner and if I want refund they need to collect the food which means no dinner at all and have to find something else now at 10pm and gone lol in the end offered a free large pizza on the next order. As I was feeling more frustrated as clearly the worst customer service and I needed to eat something as it was now late, I accepted the poor offer. But now we've eaten quite rubbish pizzas, id rather warn yoll and never return to them again. Way too much sauce, toppings sliding off the base. My pizza wasn't cooked enough, dough was under cooked and being a thin crust should be crisp like previous pizzas in the past which tbh were always quite good. But after tonight not using papa John's again. And let's be honest folks when you make a big complaint, would you really trust the food to ever be sent out to you untampered. Not saying everywhere even here would mess with food, but me, im not taking the chance or on bad food again. It's reasons like this why I stopped getting takeaways from many a place, and started making my own which are always fresher, healthier and nicer. Yes bit of prep time and washing up. But worth the huge saving and better food. Pizza is now on my list to make my own. Thanks for reading hope it helps you choose what you order 😀

Delivered on time, everything was super hot & super tasty. Delicious 😋

food was hot , delivery on time , kept updated..nice 😋

Super friendly, polite delivery driver. Pizza was delivered hot and tasted soooo gooood! I can't believe it has taken me so long to find this place. 😀

Ordered XXL pizza. Arrived and it looked like delivery driver had slammed his brakes on as pizza was all slide on top of itself. It was also no bigger than a normal large pizza. Toppings were very few and far between. Will be using Pizza Hut or Domino's again after this failed attempt at something different

I had an excellent delivery service. Chier was an extremely polite and fast lady driver. Thank you!!

Always friendly helpful staff ,,, Lovely fresh pizzas, quick delivery always hot,,, we order regularly and always Enjoy our food, Thanks Guys at Papa Johns X

delivery driver very polite and friendly , food hot and tasted good ..will buy again ,also the only delivery service I can get in warnford so good that you deliver out here 🙌 😋

All good keep the good work gyz

Discusting just loaded the made dough balls open in a tatty old car contamination from the dirty inside car all over the dough balls

everything good food and delivery thank-you 😋

No way as good as they used to be and it’s the same dissspointment in the Southampton one too so prob a purposeful implemented change across the business.

The 'manager' was the worst person to deal just laughed down the phone and said oh well after messing up

Papa John’s does the best vegan pizza for my son who has an allergy to cow’s milk. They also do Ben and Jerry vegan cookie dough ice cream. Delivery double quick too

The chap running the counter on Thursday was a brilliant 'front of house' - a great addition to the biz and the pizzas were on form as usual - Well done Papa John's... Keep up the good work and great food! 🍕🍕✌️💪😎

Delivery driver couldn’t find address after three calls and asked me to come out of my house not happy I even pinned on the map my exact location

Always lovely and usually early

Banging pizzas, love it. Service is great to

I loved the fact it was early cause myself and my partner really enjoyed it

Lovely pizza as always. Better than the competition

Hasn't arrived, yet it says “enjoy your food”

Didn’t get notification about food arriving

first time ordering, very happy! only waited around 20 minutes, delicious food! will be ordering again

Pizza is good as always, but I ordered chocolate ice cream and received vanilla- I was disappointed

Food got neger delivered need my money back

Food was rubbery and pizza had very little toppings. Won't be ordering from here again

It is what it is.. super fast though

Omg... the pizza is amazing. A lot of toppings , very tasty, really hot food!! Thanks

Lovely and hot pizza on arrival delivered by very pleasant delivery man.

First time ordering, thought I'd try as had more pudding options, I usually go else where but it was the best pizza I've ever eaten! Cooked perfectly, lots of cheese and topping and arrived piping hot and on time, will definitely be ordering from here again! 😋 thankyou

Pizza was amazing. Cinnamon dessert was black and tasted burnt. Call to question the condition of the dessert to be told thats the way it is now because of new ingredients and there was nothing they would do about it. Won't be ordering again

The whole house had diarrhoea after eating pizza. So sorry for my 1-year-old child who cried the whole night definitely due to a stomach ache. Their food handling, safe storage, freshness of toppings and hygiene is very questionable.

Great food delivered quickly piping hot

Absolutely loved the pesto slices! Beautiful

Ordered two pizzas and garlic bread at 19.16 pm . 19.35 tracker said out for delivery , pizza didn’t turn up till 20.20 pm . Delivery driver just shoved it into husbands hands and went . Went to serve up pizza and it was cold and rubbery . Called store they didn’t care and put phone down . Place has really gone downhill

Totally rubbish placed order and they never even turned up. Don’t ever order from this place as they will promise delivery and never turn up

Fantastic as always! Great service & piping Hot pizza 🍕

The vegan pizza was not. Looks malicious and there was clearly a handful on normal cheese on the pizza. Made my wife very sick. When complained nothing was done manager didn't care and made excuses.

Food arrived two and a half hours late.Then it was the wrong pizza.Contacted the store and they didn't care

The potatoe things was freezing cold Really unhappy 😡

I Want refund I told them I can't eat pork and they still put on my pizza becon when I was start eat pizza becon was inside in my pizza I will report this If they don't refund my money I still have message how did I send them about becan and pork

Pizzas were terrible , hardly any taste

chicken wings were not good. order was not as good as usual

Please guys don’t waste your time on buying pizza from this place because when you tell them to put a thing on the pizza they don’t and when you don’t tell them to put a thing on a pizza they do-disgusting customer service.

Unprofessional tonight. Order said ready to collect, it was not. A member of staff shouting at a member of staff in full view of customers. Wasn't great to see nor was it a professional way to deal with staff.

Order was here early and hot like always

Papa Johns is my Pizza must have if it's in the neighbourhood. Thank you for the great taste!! Banging!!

Was really cold no apologies from the driver. I had already called the store they didn't seem too bothered either when I first called to ask where my order was.

Just what we needed. Thank you. Delivery on time and food hot.

It took almost an hour and the food was not hot, despite only being a few hundred yards away from where we live.

I previously done a trail shift there and had seen how they make pizzas. don’t wash there hands or anything it’s discusting. they take take advantage of 16 year old kids making them work 20+ hours a week while on a full time college timetable. awful service, not clean or hygienic at all.

Takeaway pizza. Up there with most of the other chains.

Pizza is always insane. Great desert too.

So we ordered some pizzas to eat while watching the new Hocus pocus film. While looking through the allergy advice I got really confused, some of it says ingredient allergens, gluten, wheat, milk, then say may contain none. This on a cheese pizza. You cannot lost the allergens in something and then put none. Also I'm very disappointed that you have to order gluten free base's over the phone, as they are not listed on the app or website under the custom section. There is butternut squash base...that is thankfully gluten free, but this not stated on the allergy advice or not that I could see (and I have read to read everything to make sure I don't eat anything with gluten). This is some that needs improvement ASAP

Food tasted great and was hot on delivery. Driver was polite and friendly.

Great pizza and great delivery service. Very happy!

Very bad experience over the phone . Tried to order for delivery but they barely speak english they make me repeat card number like 4 times it was very annoying

Food was not great, one pizza lacking toppings and the other one not supposed to be spicy but was very spicy

DON’T HAVE ANYTHING FROM THERE !!! Disgusting service. We ordered a pizza quite late at night coz they are open until nearly 02:00am. Firstly the online order wouldn’t work so I had to ring & place the order. When it finally arrived the box was soggy & was for another address. The other address had our order ! We rang the shop who contacted the driver who got our pizza. We refused to take it because: 1: the pizza had been in someone’s house 2: they could have touched it, you don’t know nowadays. ( COVID ) 3: it was stone cold etc etc The shop wouldn’t refund us. He said ring tomorrow speak to a manager who was supposed to ring us back. NO, did they heck ! So we rang again today asking for a refund. He reluctantly processed it & said a text would come through to confirm , it didn’t . I’ll be emailing head office & the store. AVOID, AVOID ! AVOID !

Pizza was lovely and quick delivery. . Have to say tho the garlic dip is revolting ...taste like melted plastic

It's a better place to eating pizza, side orders and dessert. I love it .

I thought I’d try the Butternut Squash base as I require Gluten Free. We collected the order. Pizza looked good but for £17 I think I’ll stick to frozen ones. It was okay, but nothing special. It didn’t seem to have enough cheese. Also had the tater tots and buffalo cauliflower but they were cold. We collected 3 mins after the tracking said it was ready so no idea how it was cold

Always enjoy pizzas from papa John's, base is just right everytime

Food was cold, items missing and the chicken was slimy

This is the third time this branch has failed to deliver basic service. Three individual times we’ve had items missing despite mentioning it in the request box. Food is always cold and of poor quality. Will not be ordering again and advise you to avoid as well.

I asked for food to be left in porch due to being in a wheelchair. Food was great time was spot on. Just had difficulty getting to the door I queried this with the delivery guy and he had not been notified to leave it in the porch.

Order my pizzas 🍕 very disappointed is came burned.

Avoid! They take your money and then don't deliver. No refunds. Go elsewhere for a pizza. Bitterne branch

It's unfortunate for Papa John's that they linked me to a complete save vouchers scheme. Becareful what you sign up for. Took me a while to notice and a £6saving then led to the most expensive pizza I ever bought as money dripped from my account each month. I have to accept liability as should monitor my account more, but obviously thought I was just ordering a pizza and was eager to get done. By papa John's signing up with these people I will never buy here again and recommend others do the same. Cheaper in the long run.

Terrible, never even turned up and when we spoke to him he said his driver had broken down. He’s either telling the truth and doesn’t know how to manage a situation telling us it would be 15 mins. The AA are good but they ain’t that good. Or he’s lying which is even worse. Below you’ll see a picture of my pizza

The guys here run a good Papa John's.

Cinnamon twists where horrible!!! Never buying again

The pizza and bacon&cheese sticks wasn’t nice at all

We ordered XL pizza what arrived was just normal size. They were ice cold and not that great. Very, very expensive pizza don’t order the XL there is no point it’s the same size as a normal from anywhere else! The pepperoni is paper thin and tasteless. Overall poor performance.

Arrived ridiculously late, interestingly, they claim via the app the pizza has been delivered a while before it has - this is because the head office monitor times and the temptation to say things have been delivered - to avoid a non-bonus - when they haven’t is obviously too much. When the food finally arrives (really late), it is cold and dry. The outlet don’t really care, head office refer you to the outlet and the circle continues. Stick to Dominos, Papa Johns will let you down and nobody cares. Assume it’s a chain of franchise-owned stores and the buck is passed. Terrible food, terrible quality and no customer service whatsoever.

The food didn’t arrive at all

When order submitted estimated delivery was 1825-1845 I called at 1910 to be told driver will be 10 mins I asked when order had been dispatched he said 5 minutes ago So the order was despatched 20 minutes after it should have been delivered Excuse was they were busy!!!!

2 hour wait for for delivery and soggy/cold food.

Pizza was never delivered. The restaurant wasn’t helpful when called and the delivery driver was abusive to my wife when they called for directions Very poor service and wouldn’t order from them again

there should be some update service to tell you your food is running late ! I don't mind it being late I just have a problem with the fact you don't tell me if I was over 45 minutes late collecting it and not informed you I am sure you would have thrown it away or sold it to someone else ! better Communication please as far as just eat is concerned i was tucking into a delicious pizza 45 minutes ago and yet i wasn't I rang twice only to be told it would be 15 -20 mins each time I live less then 15 mins away !

Always great and love that they do a decent number of vegan options

Order today at 7pm, got it delivery at 7:15pm!! Being 33 weeks pregnent and suddenly wanting pizza, it was amazing!!! Thank you

Our potato was under cooked, pizza was cold not cooked to standard, chocolate dough balls were burnt the only thing edible was the BBQ chicken wings. I won't be ordering again . I understand we ordered late at night , being that my husband is a chef and works 12 hrs I thought I would treat him . So this is a huge disappointment.

Food took nearly 2 hours, restaurant wasn't bothered when I checked to see what the hold up was, then 2 hours later food arived stone cold

Nearly 2 hrs between ordering and delivery. Twice requested update, 2 new times given and neither adhered to! 2nd time now, won't use papa John's again

2 and a half hours after I ordered!! Wont be ordering from here again. Sorry

Not usual papa John's quality, both pizzas and garlic bread was burned on the bottom, not up to usual standard! Very disappointing after spending £47 on 2 large pizzas and 1 side thinking you pay for quality

Best papa John's ever IMs best lad ever

Perfect! Always hot and on time.

Food wasn’t really the most enjoyable I only got one of the drinks I ordered Late

Food excellent but order direct not through just eat app, far too expensive!

cracking pizza, can’t stand that dip tho, it’s not garlic mayo, it’s garlic butter

The only complaint would be how mean the toppings were. I paid for double beef and put it in the notes and there was still hardly any. Such a shame as the pizza is good.

The food was hot and delicious. Thank you!!

Papa John is the only take away I order. Love it!💖

Potato tots were a bit weird and food wasn't very hot but pizza was very tasty

There doesn't seem to be a deep pan option, which is a shame. The toppings were a bit sparse and there wasn't enough cheese to hold them on. I couldn't detect any garlic in the garlic sauce, just a very buttery taste. But the pizza tasted OK and arrived quickly.