Papa John's in Harrow

There is a problem with your staff, brother, if we bring a small bag, they refuse and cancel the delivery. If he wanted a bag, then I brought it, then you have a problem, and even if I immediately brought another bag, he says that I will report it. He can handle and talk well and his nature is very bad and he is a troublemaker and very rude it's not good.

PAPA JONES PIZZA KENTON LANE it's very important issue He put his finger in his nose and then cut the pizza with his hand and saw the customer and the customer said that he asked to contact your manager but these people did not do anything and then those people started misbehaving with the customer. Please note that maybe someone's name was Anjan and others are not known,and you're staff is very bed everybody asking for your staff

Hello, Your staff in your restaurant is very bad. I am a delivery rider but I feel that I was treated badly and rudely.

Omid took my phone call and was extremely polite, and caring. Very good staff!! UPDATE TOOK 3 HOURS AND THEN MY ORDER got cancelled!!! First driver stole my food, the second time they said they will prepare it and delivery then called the have no delivery driver. I said I will come collect he said I can’t. The food wasn’t even made in the first place. This is what happens when you hire people who don’t care about customers or anything. I love papa johns because of the special garlic sauce that’s why I always pick you guys. NEVER AGAIN.

Very bad behaviour nd service,Manager always rude behaviour.

Bad customer service the pizza was smelly rude staff. I will never ever recommend this place to ma enemy.

The staff is too much bad. Papa John's staff doesn't even know how to talk to Rider. If a rider comes after 2 miles, your bag is not good, say that pizza is not served. If the rider is a friend, then they are such that they will leave him and come. Such behavior should not happen and I am not a rider, so I thought that this wrong thing should be raised.

Hello, Your staff in your restaurant is very bad. I am a delivery rider but I feel that I was treated badly and rudely. Your staff doesn't ask about delivery bags to people they know. But he asks people he doesn't know. Those people cannot do this. If those people do this, then it is said to be discriminating. Now if your staff do that then I will take action against them. So I just ask your restaurant boss or owner (don't teach managers and supervisors) please teach your staff how to behave and be respectful to others. There is no big or small here. Everyone is equal. If your staff respects the customer, why not with the rider? I am a professional business person who does not deliver every day. So please respect everyone. I hope you understand what happened to me. thank you

I am a delivery driver I just want to say for the rude staff they doing misbehaving with all delivery drivers when we go to the take the delivery so they always gives excuses like bring the hot bag and all even we bring hot bag then they force us to cancel the order just because there staff will be taken this order because there staff members want to do this delivery this is totally bad things to be honest. Papa John's Belmont circle.

The staff doing Uber and Stuart delivery while the are working with Papa John's pizaa and when the Uber and Stuart rider go for order collection the staff force to the rider to cancel the delivery because their delivery staff took the order. Belmont circle papa Jones pizzas

The staff horrible with altitude if you don’t like your job don’t do it just to be precise one member of staff was very rude to me 27/05/2024.

Subject: Complaint Regarding Staff Behavior at Papa John's Dear Papa John's Customer Service, I hope this message finds you well. I am writing to express my dissatisfaction with the behavior of your staff at one of your locations. I visited your 410 Kenton Ln, Stanmore, Harrow HA3 8RQ store. Unfortunately, the service I received was far from satisfactory. The staff members were unprofessional and rude, which made my experience unpleasant. I have always enjoyed your pizza and have been a loyal customer for [number] years. However, this recent encounter has left me deeply disappointed. I believe it is important for your company to be aware of such incidents to ensure they are not repeated and to maintain the high standards of customer service that Papa John's is known for. I would appreciate it if you could look into this matter and take appropriate action. I look forward to hearing from you soon regarding how you plan to address this issue. Thank you for your attention to this matter. Sincerely, Garavit Kore

Lots of 5 star reviews that are fake to raise their review stats. Rude, arrogant and liars...standard Indian business practice really. No one wears hair nets or washes their hands so Indian food hygiene standards too.

Rude staff with broken English that act like customer is pond scum for paying for their food. Topping portions on pizza very small, barely any toppings and staff take pride in being rude and not answering questions. Manager doesn't care as long as people buy this rubbish pizza.

To spicy couldn’t eat had to give my friend

I buy from Papa Johns 1-2 times a week but I usually go and collect it, I paid 3 Pounds extra for the large and got the small pizza, next time I will go and collect it myself, I paid 26 Pounds for a pizza small which if I collect it I pay 8 Pounds ... I understand that I pay more because I also pay the delivery but if I pay large it would be normal to receive large not small

Ordered delivery. The guy made it pick up without my consent. Pizza was 2 hours late, I call and they say it’s ready for pick up. After a long back and forth situation I was told I’ll be issued a refund. One month later, still no refund. This branch is such a mess. I will be contacting head office my self if the refund is not issued by the end of the month. Very rude and unprofessional. I have recorded conversations since they don’t seem to record it and give false information and promises. I had a horrible experience, never again will I order from them.

Brilliant customer service after a missed/stolen delivery I kindly received a replacement.

Today I got the Just eat delivery and I have to take from Papa johns (Belmont circle). As I got the delivery I was there within few minutes and was waiting for the food. one of your employee said that you have to carry pizza bag, I show him my bag and he denied to accept the same. However, I told him that this is my first order since morning So, my friend is coming just wait for a minute as he was at belmont circle itself. He went to system and rejected my order from Just eat system which was unacceptable and when I was trying to ask the reason they replied that we are not giving you the food and started misbehaving with me. I need your intervention in this matter. They are doing same kind of thing every time. Kindly take this matter as serious. Thank you

Lovely food and great service :)

Veey bad seevuce and rude behaviour of staff ,i will noy siggest to order pizza from tgerw never ,the indian looking guy in front dont know what is customer service at all.

Arrived cold. And took ages to arrive. They're using couriers not their own riders. Avoid.

I asked for it to be sliced and you guys sliced it, never ordering again, chef cannot follow simple instructions

Pizza arrived cold so called the store to make a complaint. Got told by the manager that his "accurate" tracking data shows there were no delays and the food should have arrived hot. The tracking data on Papa Johns website showed the pizza had been sitting around in the store for 20mins going through "checking and cutting" followed by 15mins with the delivery driver. The manager refused to accept the food could be cold and said there was nothing he could do. When pushed he offered a replaced which would take a further 45mins to arrive as they use third party delivery. Appalling service and attitude from the manager, would not recommend ordering from this branch at all.

Hi there. I want to share one incident. I am working with Uber Eats. Today i came to the store for collection of my order. One of the employees ask for the delivery bag, so I brought the delivery bag which is thermal bag from Lidl brand. The employee denied that this bag is not acceptable.The bag was good enough in condition for the delivery of pizza. I have tried several times to understand, same time another employee came and misbehaved with me. So after i have cancelled the order.It wasn’t wasting of time and money.

Rude staff… no service… 30 minutes delay in pizza … it’s batter to go domino’s…

Experience was very bad Staff was very rood

Very bad talk no good service high attitude bad experience

Staff was very rude with customer and very bad attitude

Cold and dried up food delivered. Customer service very poor and not interested in resolving this issue. Best to stay clear of this place.

The most friendliest and welcoming staff best pizza

My most hit pizza spot! Probably the best place around for fast food pizza, the quality is fresh and they always give extra sauces with a smile. Whenever I want pizza I don’t really think of elsewhere to be honest! Papa Johns, especially this branch is the one for me. I always collect by the way, pro tip!

Wrong behaviour with custemer and they dont mantain food hygine and they dont have manners and they dont give respect ...... 😡😡😡

I make a mistek to go PJ i am straggling to decide how staff behaving on his job place ... with customer Delivary driver in a stor . poor leval of cleaning ... in store .

Really arrogant manager not reply nicely customer

Terrible customer service! Pizza had very little toppings and no cheese! Do not order from here, there are far better places nearby. Disappointed

Have been ordering frequently from them for 4 years, and rarely have any issues.

Every time I order online it's just like making fun of me. If I add toppings like two kinds of cheese or meat, they use the same amount of each making it half half. Why do I pay extra for each toppings if I get 4 bits of chicken meat with extra 4 bits of beef of sausages? And never comes accurate with chosen toppings. Every time something missing. SHAME, since you changed so often your team inside nothing is the same. I was a loyal customer, but......

Terrible pizzas. The staff didn't care how to talk to the customer . Terrible pizza dough.

Terrible pizzas. The staff didn't care that they gave us the wrong order. Don't waste your money.

They only hire illiterate people from India who refuse to serve you cause they are too lazy to work

I tried calling them but someone picked up and accused me of being a prank caller and started swearing at me

If I could give lower then 1 star I would I called and they acted like they can’t hear I proceeded to call 5 more times and the phone rang out when the lady did answer she was extremely rude. Definitely need to work on the customer services.

2 hours ago I ordered 2 pizzas, tracking says it's delivered! Staff member said driver has been outside, thrn lied about calling me twice and leaving voicemail. Told me driver would return in 20 mins. Finally called and said he was half a mile up the road can we meet him there! Then saw him drive past returning to the store! Riah in store said she couldn't issue a refund and I will have to contact customer service! Can't use their customer service facility online as this store isn't listed in the drop-down menu! Absolutely furious! Very poor customer service and attitude!

I am still waiting for my pizza which ordered 1 and a hours ago. My children are starving with hunger. I tried to reach out over the phone, but it’s not been answered. This is not the first time that I’m experiencing this. In my experience the customer service is a clear indicator ❌of the behind seen process of a restaurant such as, preparation, handling and storage of food and raw materials. The customers have to make their choice in this regard ‼️. May be the owner is only concerned about filling in his wallet 💳 and neglecting the business standards 😡 I won’t make this mistake 🥵of ordering from pappa john’s Kenton ever again. I’ll send an email to pappa john’s ceo as well!

Worst customer service I’ve experienced. Called the store as per their website to complain about a cold order I received, managed to speak to someone called ‘Kevin’ who had me on hold, and then tried to imply it was my fault as I didn’t get in touch last night, and then basically implied I was lying as he said ‘I’m not calling you a liar, but it is impossible for that order to have been cold’. Abysmal customer service, he even hung up the call and ignored any further calls I made. I had to call back off a different phone number to which he answered and was choking on his own words when I queried why he hung up. Initially he said the line dropped out, and then changed his story to he had to serve another customer. Seems strange that you would hang up on a customer who is complaining to serve another customer in store. This store clearly has no real managers or management in place, don’t waste your time contacting the store for a complaint or refund, contact head office direct and avoid wasting your time. Should be ashamed of themselves in this particular store, won’t be ordering again. Be interesting to see if their head office staff even check these reviews.

If you're in the mood for an absolutely delicious pizza that will leave your taste buds tingling with joy, look no further than Papa Johns Harrow Weald. Their pizzas are truly exceptional, and I can confidently say that it's some of the best pizza I've ever had

what really sets this pizza apart is the toppings. They use only the freshest and highest-quality ingredients, from the savory meats to the crisp veggies. Every bite is bursting with flavor, and the combination of toppings is truly inspired.

I had my order placed and it took around 30 min to get here and the crust was very dry the toppings were falling off and it wasnt cooked well the onions where not cooked properly we only go the onion taste not the pizza

Pizza black like charcoal. Store keeper whose behavior is so bad like we customers come to your shop to beg. we buy pizzas. your shop keeper never welcoming to customers with smile. Also i realised your pizzas quality going down. It's not just one time, Every time pizzas going to burn. After all we decided we never going to order in future. I very very very unhappy with your service. 😞 ☹☹☹☹

Ordered a pizza and garlic sticks for my elderly parents to treat my mum as its mothers day. It arrived cold and the garlic sticks were rock hard. On calling the manager, Tarun, he said he cannot round. I said I don't care about the refund, just deliver a proper set of food at which point he refused. He said get a voucher from head office and then reorder or pay again and reorder. Clearly not done his training properly. So meanwhile my parents have not eaten and starved tonight.

Head office need to read these reviews. Ordered pizza. It's cold and the garlic bread is brick hard. They will not send refund or reorder pizza. Manager is very rude.

Ordered for collection at 6:30pm. At 6:37pm I get a call saying it will take 20-30 minutes. I get there at 7pm. They say it will take another 15-20 minutes. I’m sitting waiting in the shop. They eventually give me my pizza at 7:45pm - and it’s cold. So my pizza is ready for collection 75 minutes after ordering, and it’s somehow cold. How is it possible that something can be that late, but also cold when it comes out? That suggests you had the pizza cooked sitting there for a while, whilst I was waiting in the shop? I don’t think I’ve ever had a worse experience. You could have given me a cold pizza faster, or a hot pizza late, but you gave me the worst of both worlds. I never normally write these scathing reviews but I’ve never been so disappointed in service like this.

Went to collect my pizza and was ignored for 5 full minutes. Asked for attention but was completely ignored. Eventually the delivery driver gave me my order. I was just disgusted with the service. Don't understand why I had to wait 5min for them to hand me something. Won't be ordering from this branch again. Pizza was obviously cold after. This branch should be closed. Employees are letting the brand down big time.

Went during the great black out of 13th Feb and they didn't receive my order. They still honoured my codes in store.

Ordered so many times from this branch, ordered a veg pizza. they delivered a non veg pizza, were useless in compensation, didn't offer any, ordered sides that are labeled to come with sauce, and they would always forget the sauce, and no compensation, absolutely useless branch of morrons

Terrible service on multiple occasions with staff that don’t seem equip to communicate with customers.

We tried ordering over the phone and were asked to order online. We explained that we were having issues with ordering half and half online and our order is saved on our account. The lady on the line explained that they ate not taking orders on the phone as they are too busy and hung up. Absolutely disgusted with the service.

Sent Non veg pizza against order for Veg pizzas after waiting for over an hour. I tried calling the branch several times but no avail!! Flabbergasted with Papa John’s service level.

An infuriating experience of trying to order a specific deal over the phone. A poor understanding of English meant that the phone was passed around various employees, none of whom understood what I was saying before eventually being hung up on (twice) by the same female employee. Terrible customer service.

Quality of the pizza was poor. Hardly any sauce or cheese. Had better from other Papa J shops.

Definitely an vegan indulgence. Not an everyday thing. Stuffed crust was ok and toppings were good. Bit heavy. Also the app said it had arrived but it arrived 10mins later.

awful delivery driver bibbed two females after 10pm twice, once while driving up kenton lane and the second on the way down. terrible and disgusting behaviour

Very poor, inedible pepperoni pizza, uncooked base, disgusting cheese and pepperoni that tasted like rubber without any flavouring, Had to bin it and the plain pizza could barely be eaten by our guest. Expensive and going hungry tonight and hoping the Italian team plays better than the taste of their best know national dish!

Just ordered two XL pizzas from the Harrow branch in Kenton Lane. I know the Euro final is tonight but these pizzas were shockingly bad. Completely dry, not cooked properly and was like a pizza that you eat 3 days after putting in the microwave. There seems no way to claim compensation so I am very disappointed. Stay far from this place

First and last time dry and nasty 🤢

My experience was upsetting. I ordered at 6:15 didn't get my pizza till 7:50. The food was cold and soggy and just horrible. I had tried calling 5 times as the tracker stated it had already been delivered at 7:14, and no one had answered. I do not reccomend!!!

Terrible customer service!! Rude staff and put normal cheese on an all vegan pizza and refused to do anything about it.

Great tasting pizza deals, quick and easy. I used Belmont branch, friendly and helpful staff. Thanks!

My experience was great. Pizza was hot and yummy. Delivery very quick and the lady who picked up the phone very friendly. Helped me to chose the right pizza for me and my family. 10/10. Recommend

Great customer service. Staff are very friendly and helped me a lot. My pizza was good, and a really good price as well.

I ordered pizza Sunday night, the customer service was really nice and delivery very quick!

I placed an order online and instead of delivery I choose collection, I called the store and the person was really friendly my food was delivered with no problem! Highly recommend!

100% professional staff and polite staff. I ordered Saturday morning, delivery was fast and contact free!

Good customer service, people friendly staff, the most delicious pizza I ve ever eaten

First time I order from this store. I was surpised to see the staff speaking to me rudely. His English is terrible and not understandable. I tried to place order over the phone yesterday. I don't understand how papa John's one of the largest pizza chain in the world, hires unprofessional staff. When I asked for his name he lied and said Ifan. After self investigation I came to realise his name was omayid by calling Edgware store. My advice is to the customers do not order from this store over the phone. You will be approached by a unhonest person. Too much pizza sauce. Hardly any cheese.

Ordered pizzas online today and when no delivery after an hour called the store to inquire. Person on the line could not trace the order and not even willing to check the order number and rudely put the phone down. Money has been taken and no show of pizza.

I actually used to work at this PJ - so embarrassing to see how its turned out. No complaints regarding the food however the customer service is seriously so poor, very unhelpful and unprofessional. Friday evening I tried to order online but it didn't go through I then ring the store and told them the payment has been taken but order hasn't been processed, I ordered over the phone and now I'm being told to wait one week for a manager or 14 days. Two payments processed but only one order received. Continuously being messed around, I was first told to wait a few days to ensure the money has come out and then call them to process a refund and now being told something different. Staff members really mocking the fact that my money has been taken, they didn't know the customer service phone number or email address and could hear staff laughing in the background. I don't think its funny that during this pandemic I am having to chase nearly £30 worth of food I didn't get! I appreciate the website was down on Friday but to have to chase a few times for a refund is beyond me! They even forgot to bring my drink on Friday when I placed 2nd order!! Train your staff better!

My boyfriend just order from them a large pizza and some wings and he pays £29.79 almost £30 for a small pizza and 6 small wings, wich is ridiculous!! When he call them , they said this is the price . I will never again order from them .

The new spicy pizza sauce they use is really good. Was pretty satisfied

Ordered in plenty of advance for a 1330 delivery. It came within 5 mins after the time thats no problem but i was very disappointed as both pizzas were cold. Which was a shame as i only live about 5 min away.

I was calling this branch at 20 to 25 times but they did not answer my call at ones and when I goes to the shope they replying me they don't have chease so I just tell them to you have to reply at ones at the phone but they didn't answer properly it's worst service I face in Belmont branch

Ordered pizza 1:50 mins ago. I now have a very hungry bunch of people waiting. The guy keeps saying its on its way for about 20 mins. I live 4 mins away. Very very disappointed.

Cinnamon scrolls are gooooood! , but all the sides taste like Iceland oven goods and the pizza and sides were all cold when they arrived. Plus the pizza itself is just OK and they are SO STINGY with toppings it was insane. About 2 toppings per slice...... joke. Still dominos for me

Pizzas were fluffy and hot with a good range of toppings. They came fast and I received very good service. Got the wrong size pizza but management sent an entire pizza absolutely free within half an hour. Winning!

Food took 2 hours to arrive and was wrong. Tried calling more than 40 times and nobody answered. Wouldn't recommend.

I get it’s busy at the moment, but if you’re open you can’t let standards out the window. “Up to 9minutes due to high demand” waited 110minutes. No answer on the phone and wrong order sent. Delivery driver I can’t fault but gotta take care in the shop to avoid these mistakes!

Very poor service. Could not get through to the phone line. Delivery took 2 hours and food came cold.

Delivery was fast and pizza was hot but that's where the good service ends. The pizzas were tasteless, they had hardly any tomato base on them, the dough is so dry and quite tough, the toppings were quite sparse and they have zero taste, how is that even possible with all the ingredients, it tastes of nothing? Quite expensive too and certainly not good value for money I don't feel, this company used to be one of the best but now its one of the worst

I think the management have changed, this is the 2nd time I have ordered and both times, no to limited topping. Order chicken pizza but could not find the chicken. Staff and management both rude and said the pizza is offer so limited topping is provided. I think trading standard need to review

Wrong order, called up to complain and nothing was done, person receiving the complaint was hasty to get me off the phone. Will not be ordering again.

Incredibly rude staff. Items missing from our order, despite being reassured that they were in the bag when we specifically asked. When we phone the store we could hear the manager shouting and swearing in the background complaining about sending a driver out again, as if it’s our fault that they missed items from our order. They finally said they would send them out but couldn’t tell us when it would arrive, just told us at some point, so why even bother? Definitely work on your customer service. Definitely hire a manager with better people skills. Will not be ordering from here again.

I have mixed feelings about this place. Absolutely fine the first few times then last few times absolutely horrendous pizza and cold sides. Not sure what's happening???

Couldn't swop the allowed 3 toppings online, order delayed on collection. However was good, albeit not quite what wanted because of the inability to swop.

Conseguimos unas pizzas de papá John's para una comida familiar. Pedimos la pizza de pollo margarita, vegetariana y tandoori, la barra de pan de ajo, jalape o poppers y cuña de papa Hicimos una recolección, ya que el tiempo de espera era mucho tiempo, y no queríamos esperar tanto tiempo. Sin embargo, al llegar, nos dimos cuenta de que había 4 o 5 conductores allí, sin hacer nada. ¡No estaba seguro de por qué había tanto tiempo de espera! . Las pizzas son agradables y frescas, sin embargo, las coberturas eran mínimas, eran muy tacaños con las coberturas en todas las pizzerías, incluso faltaba la cantidad de queso necesaria para cubrir la salsa de tomate, así que no me impresionó demasiado con las pizzas. Sin embargo, los lados estaban muy bien, todos disfrutamos los palitos de pan de ajo y la jalape o pican mucho más que la pizza. Si tuviera que ordenar la próxima vez, pediría coberturas adecuadas. Aparte de eso, fue una buena comida.

Very slow delivery ordered for 13:15 and they deliver me at 13:31 even though i have order well in advance online at 11am for delivery at 13:15 but they fail on deliver on time and argue about before me there is another order. That not and answer if people ordered well in advance than you should deliver on time. An awful experience at #PapaJohnsUK Harrow Weald store I am one of the regular customers of Papa John's..

Ordered from Papa Johns Harrow Weald. Pizza delivered was awful in taste and smelt as if it had been sitting out for a few hours Will not be ordering again.

Absolutely DISGUSTING!!! Meat looked off . Smelt absolutely NASTY!!!! I will NEVER order again . Please don’t waste your money !!!! If you want to end up in A&E for food poisoning then go for it but I definitely don’t recommend it . Ruined my Saturday takeaway night . ERRRRRR

Quick delivery, fresh and mostly still hot..

I’ve ordered four pizzas and they were such a let down. There was no sauce on them, they felt like paper even with the toppings. It was just dough with toppings.... I don’t recommend ordering from this papa johns.