Golden Fountain Chinese Takeaway in Harrow

Even if it’s the only Chinese take away still open, don’t order! The food is truly terrible and will leave you feeling dreadful.

Absolutely appalling. Been ordering from here a few years back everything used to be 10/10. But the last few years has been a complete joke. Called to complain about the soggy “crispy shredded beef” and the portion. Counted 12 thin shreds of beef for £7.90. All I got told is that’s the way it. Not even a once of decency to apologise. The beef was absolutely disgusting

HIGHLY NOT RECOMMENDED - Ordered delivery yesterday. Got sick after eating my food. Couldn't even finish any of it. The flavour was mhh at best and the texture off the mint was horrible, there was a jelly like liquid at the bottom of my ribs which literally made me throw up.

When you need some decent Chinese food and need takeout then this isn’t a bad shout. Food was good and generous portions.

They spilled the soup and the curry duck and beef was nit tasty at all , it was more like onion curry , I could only find onions in the curry, there was very less amount of meat

Never received my delivery although they are 15mins away from me! Called the place more than once to ask where the food is only to have them say 5mins then 10mins then 5mins then 7mins, I am angry, hungry and super pissed off because I never got my food and on top of that I have to waste my time writing this review and complaining just to get a refund back after all this!

The “seafood” was not just off it stank! Totally rancid and a danger to public health. This place should be shut down for public safety concerns!

This place should be shut down! Squid was rancid! Not just off, but absolutely stinking! This is a danger to the general public and a disgrace that it is allowed to continue trading!

Very unprofessional delivery staff.. They dont know what is their job. Pathetic place to order for a delivery.

DO NOT ORDER FROM HERE!!!!! Firstly, after three calls chasing the order, being an hour late, we finally got through calling from another number to be told the food was delivered and the guy put the phone down on us. We checked and the driver left it on our doorstep, who knows how long it was there but the food was certainly cold. Even our order is wrong!!!! Calling the restaurant but are ignoring our calls, I urgently suggest you give us a refund otherwise we will take this further. Appalling customer service!!

I saw the reviews before hand but it was the only play delivering and I craved Chinese. I got items I thought could not be messed up. Plain rice, chicken balls with sweet and sour sauce and chicken and sweetcorn soup. Everything tasted like warm water. There was genuinely 0 flavour to anything. I'll go hungry next time over this food.

The sweet and sour sauce was terrible watered down so much, you cannot taste the sweet and sour sauce. The Prawns in batter I would not risk eating, the batter uncooked.

Please please please don’t order from here I love my food and know about good food but this wad absolutely terrible… ordered special fried rice that was hard and cold and chicken satay was also cold food taste stale and old and the hygiene of the kitchen looks terrible avoid like the plague waste of £12 food really tasted like it was 3 days old

Load of rubbish. £7 for a tiny portion shredded beef and disappointing to say that I will never order from this place again. Taste okay I have ordered and enjoyed better than this. How can all the sizes of similar food be different. Clearly it's under measured and not equal.

Just awful! Wrong order arrived, then took ages to wait. Then they took the food back that I had, to give to someone else!

If I could give minus scores I would. Wrong delivery, bizarre "communication" when I called including cursing and shouting (at, about, or to someone else not me). Eventually when my omelette arrived it was sitting in a greasy watery gravy and made my feel sick to even look at it. I had to bin it. This was my first and last time ever ordering from here. Additonally worrying was that when he brought my order some time later (the correct one), he asked for the incorrect order back as he said the people needed it. Which meant someone got their food that had been sitting for 30 minutes in someone elses house... all sorts or food and safety guidelines broken. I have also reported this. Steer clear!

Awful food, I should have swept it into the bin as soon as I cast my eyes upon it. Reading the reviews on JustEat and TA I wish I’d have ordered PizzaHut. But, now I’ll be on the diet-from-the-rear rapid weight loss plan and getting skinny for bonfire night! Shocking.

I called to enquire about allergens prior to ordering and was aggressively told that I had to order first, and then they would let me know. Unsurprisingly I didn't order because they didn't seem to mind if they killed us...

Extremely poor food. The prawn crackers tasted off and too greasy. They were stale. Sesame Prawn on toast was raw inside and the rice was inedible. Don't get me started on the kung po. The vegetables used were cut really thick and there was no sauce. Really avoid this place. The delivery driver was extremely rude and kept ringing the bell continuously without waiting for even 1 second. When I asked him about this, he told me to "not order again." Rubbish food, rubbish customer service. Avoid avoid avoid. I give them minus 10 stars.

This is by far the worse Chinese I’ve ever had in my life, DO NOT WASTE YOUR MONEY HERE. Rude receptionist and rude chef, I even heard them arguing and the chef hitting the receptionist Also if you’re after the free drink when you order over £35 forget it, you get stale prawn crackers.

Should not be allowed to sell food. Horrible. Smelt disgusting, doesn’t even look like a Chinese. Had stomach problems / was sick after eating it. Ribs smelt and looked like rotting flesh swimming in water. Spent £50 and could not say a good thing about anything. I’m genuinely scared of this place.

Very disgusting, tasteless Chinese food I have ever tried. I placed my order via Just eat and when it arrived my family and I couldn't believe the outcome. This place need to be shut down. Waste of my money!!! Should have definitely look at reviews before placing my order. Such a shame.

Ordered delivery, food arrived suspiciously quick Everything was clearly reheated, not at all fresh. The rice was almost rock hard and probably leftover and reheated. The two veggie dishes I got were tasteless and bland and mostly ended up in the bin. AVOID.

If you live in the area and are considering ordering from this takeaway - save yourself and go elsewhere. The portion sizes are hilariously small, the food is inedible, and it arrives cold. I hope they see this review and make changes!

I have now orders three times from this establishment and I can say they have not disappointed. Reading the reviews I was sceptical but having ordered I can say price is reasonable, portion size is excellent, service is fast and food is super tasty. One of my new favourite places to order takeaway :)

One of the bloody worst places I've ordered food from. Their large container will not even fill a 3 year old child. The food I got delivered was all cold. BIGGEST MISTAKE ORDERING FROM THIS RESTAURANT. They have this House Special Kung Po and they fill the entire box with just green capsicum and Onions. I tried to all the restaurant for 45 minutes the line is continously busy. I was shocked when I saw their version of Large Container. I've asked for my refund back I hot charged £14 for absolute nonsense food. Its like I was literally eating just capsicum and onions.

Worst experience. The guy told me to wait for 10 minutes and I waited for half an hour and im the end he says my order is not ready he made another one. And wasted my half an hour unnecessarily.

Avoid. I placed an order online due to arrive in 45 mins. Waited 1hr 15 minutes nothing arrived. O tried calling them for 20 mins no answer. Sent email to them no response. Taking money and can't get hold of them. Be aware and stay away.

It was the first time I used the golden fountain and from the outside it looked ok but the food is amazing and delicious

We had a takeaway. Food is terrible and smell foul. The green vegetables used were old yellowing, the prawn were like rubber, meet/pork hard and dry. They complete mixed up our order and if you complain on the phone they are outright rude. I would rather starve then eating their food again.

We placed a £60 order 1 hour before closing time and they gave us an ETA of 40mins and then 1 hour and 30 minutes later we have received no food and they have now closed!!! AVOID AT LATE NIGHTS

First and last time that I order from there I have order a large chiken in orange sauce verry different of what they advert and egg rice and i have recived a boild one...not verry tasty and except the sesame bread I wouldn't recomand

I orded prawns which was inedible. The pak choy was not even the leaves but stalks of some lettuce. The worst chinese takeway I ever had.

Stay away! I bought chow mien, egg fried rice, chicken with mushroom and salt and pepper chicken. Firstly they got my order wrong, secondly the food tasted burnt or like it was cooked in a dirty pan! Literally left all of and I still have the proof in the fridge. Yuck! AVOID.

Excellent food! Excellent customer service! Highly recommend! Thank you so much!

Never received my order. Horrible services 👎👎👎👎👎

Delicious and well priced. This take away it is just meters from our home, everything we ordered was yummy. We went to pick it up and order and paid from their website. Great food, recommended!

Had a takeaway from here yesterday,, worst I ever had,, mini spring rolls not cooked and smells off,, chicken balls under cooked batter, dry chicken,, obviously re cooked ,, Chow mein was ok ,, Portion size tiny,, smoked chicken like rubber, chicken curry, straight out of a packet and under cooked Chicken and veg,,, all veg, huge lumps if onion, celery and peppers, no flavour! Could go on about every dish,, Just avoid !

Good Asian food. Take away, delivery

Really delicious food. Love their salt & pepper mock duck. Our favourite. Mock duck with green pepper in black bean sauce is so yum too. One of our favourite take-away places. Owner is really kind. They saw that our order is all vegetarian so instead of sending free prawn crackers they gave us a free drink. Very thoughtful.

Food was nice but their very stingy with their portions and says it was a large container but it was the smallest container they used the only thing that taste nice was the wonton soup I won't order from here again I'm afraid

This restaurant is a disgrace. I foolishly let the other half take charge of ordering dinner and he chose this "restaurant". Like many, we didn't read the reviews. Our meal took 45 minutes to arrive after leaving the restaurant and therefore was cold on delivery. I started to unpack to reheat and that's when the abomination became evident. Chicken balls were sitting in an inch of oil. Chips were literally wringing in grease. I popped it all on a baking tray and proceeded to pop them in the oven. Then out came the beef and black bean. Pretty sure the beef was cooked a week ago and the sauce was transparent. Tasted nothing like black bean, no flavour at all, just a clear rancid soup. Next chicken balls and chips out the oven. I poured about 150ml of oil off the tray. Chips were soaked in fat and inedible. Chicken balls clearly hadn't been cooked fresh today - the meat was dry and chewy despite the batter being sodden in fat. Then came the steamed buns. Floury dry mess. The person who cooked this meal needs to resign and change career. I am a white English man and can cook better chinese than these charlatans. Didn't even dare touch the rice. On the phone to EHO as we speak. This place is a hazard.

Absolutely appalling quality food. DO NOT WASTE your money here I would not even let my dog eat this poor quality disgusting food.

I ordered before reading the reviews , and was rather sceptical after reading some of them , but I MUST STATE , I am half Chinese and know my Chinese food , was very nice , the prawns were done exactly how they should be and not in thick batter as some places seem to do . Also offer a box deal which is great , especially when I have 4 children . Came in good timing , piping Hot , everything tastes very fresh too , I’m happy we found this places as others are closed on Mondays , will be ordering again for sure .

Taste was good, but it was very oily and soggy.

Amazing food. The best Chinese I ever had . Totally recommend 👌 Delicious 😋

I have never had anything like this. It was delicious. We had veg chow mean. It was perfect plate 4 us

Do not use this place food vile

This food was poor quality. Crispy prawns were soggy, full of batter. Honey & chilli spare ribs were chewy, tasted of nothing & like they were in some sweetened water. Duck tasteless. WHY were the containers so darn greasy, not just one but ALL of them. This ruined my experience with this place I would not rate this place by choice.

I order last week Sunday.. the meat roll was soaked in oil that shows that the oil used isn’t right. The food taste so so horrible... please save your money.

Awesome atmosphere and super affable service. The menu was crisp and enchanting. Will absolutely recommend this restaurant to friends and family. Reasonable rates and big meals. Great work.

Ordered a crispy chilli beef. It was more like soggy chilli beef. The rest of the food I ordered was edible but not enjoyable at all. Tried to leave a review at just eat but there was a error and wouldn't let me leave a review. It seemed to have high reviews on just eat. From sampling their food. I feel they must be false reviews or a completely different chef.

AVOID THIS PLACE- note to restaurant. You have the potential to be great- use better quality food and make this fresh.

My order was wrong when it arrived, on phoning them they had no interest in putting it right, which is totally unacceptable.Not only that but the one correct dish was inedible! Will never use them again. Bad service and even worse food!

Disgusting. I ordered crab meat soup. No crab, 1 crab stick. No taste. Everything was cold and disgusting. Will NEVER order again.

Never use this place, ordered food, it came 1hr and 10 mins late Their phone was off the whole time , worst Service Iv dealt with in London

I found hair In my food I brought it back and he didn’t refund me the money Very very very disgusting place, if I knew it was that disgusting I wouldn’t had order But please please avoid if you don’t want to throw up Thanks God I didn’t eat it otherwise I would have been hospitalised by now.

Food turned up cold that we ordered and it was soggy and also wet. I couldn't believe how bad it was and we used to order from there a year ago. We called the restaurant to let them know about the order and the man was rude and kept questioning us. Asked if we could put the food back in the tub and go to the restaurant. We had already told him we ate half the food and then threw it in the bin. He then repeated himself again and told us to bring the food back to the restaurant if we want a refund. What kind of customer service is that and who is this guy talking to. He was very threatening and was so angry that we called to complain on the phone. He sounded like he wanted to cause trouble and didn't care at all how he spoke to us on the phone. I should of read the reviews before ordering from here. He didn't give us a refund back and was just screaming down the phone constantly. PLEASE AVOID, AVOID, AVOID at all costs.

the food is undercooked and flavourless, I wish they put more effort into cooking the food.

Poor poor service and stale food. Do not order from here! They need to fix their business and get new staff! I should have listened to the previous reviews! DO NOT ORDER FROM HERE.

The food here is horrific, definitely do not order it!!

Disgusting food. Beef had a foul smell to it and tasted rank. Chucked it, completely inedible. Just called and was told there's nothing wrong with it, and that we should have asked for 'well done'... Completely missing the point here?! It was cooked, yes, but it was off. Very rude on the phone too. best part was coca cola. Avoid at all costs ...

I had a take away and I found hair in my noodles 😐😐😐😐sooooo disgusting ! Also at the back of his shop I saw rats I brought the food back but I didn’t get back a refund only for the the food I found hair , even tho I went back with all the food back Disgusting service and be careful what you eat

Dreadful Chinese food Avoid this place like the plague. Not sure what they gave me but it definitely was not Chinese food. It was disgusting tasteless bland and looked like dish water. Chewy tough meat and nuked veg. Never ever order from here.

Do yourself a favour and avoid this place. Worst chinese food I have ever tasted, bland tasteless, and just awful. Staff who cannot speak English just make the ordering process so difficult. That on its own is not the problem, the place needs a good clean and so do the staff. Its not my first visit but its my last it must have been better as I have ordered before and it was not this bad. On this occasion I went in to pick up . Never ever going through those doors again. Yukkkkkkkk

The worst Chinese I ever had. Watery flavourless sauce , tiny portions and simply disgusting. AVOID!

I worked in an office building next to this restaurant. They just leave their meat outside. The rats are running around in their garden. The rats come really close to the meat that they leave at the back door. I would never eat food from there, not even free..

I do not recommend a disgusting food to anyone.

Omg plz dont expect the taste what you would you like to have from Chinese restaurants. Worst taste ever...

It was a very bad experience the order taker had no knowledge of the menu, ordered for large portions received small portions were charged more and wrong order was sent, for which no one apologised instead kept arguing. I do not recommend this place since food was very bad, noodles not made in proper sauce instead something else. Rating Zero.

I would like a refund on my order. There was missing food and the food that Did arrive was so gross I threw it all away. I called the restaurant to complain and they hung up on me twice. I called a third time and I told him the food was horrible and he was screaming at me and said that I was horrible and to come down to the restaurant to see him which sounded like a threat. He was screaming at me. I asked for a refund and he said no and was shouting something in a different language. Very unhappy. I would like a full refund

I would like a refund on my order. There was missing food and the food that Did arrive was so gross I threw it all away. I called the restaurant to complain and they hung up on me twice. I called a third time and I told him the food was horrible and he was screaming at me and said that I was horrible and to come down to the restaurant to see him which sounded like a threat. He was screaming at me. I asked for a refund and he said no and was shouting something in a different language. Very unhappy. I would like a full refund

Great food and service every time!

Beware! This restaurant charged me £13 last 10/23/19 for ordered not received. They lied that they delivered the food but nobody came to my house. Manager was rude and hung up his phone when called. They charged even food not received. Do not order here. Don't waste your money on this. Beware!

I ordered Tom Yum Soup. It taste so smelly. It was made from readymade Tin Sauce. Waste of money. and hardly no seafood in it. only one prawns and all lemon grass.

The worst Chinese I've ever had the misfortune of ordering. Order wrong, tasteless food and seriously so badly cooked I cannot stress enough DO NOT EVER ORDER FROM THIS PLACE. I'm sure the tofu was cardboard!!!!

The worst Chinese food ever! Order wrong. Tofu was like cardboard. Nevermind about changing the manager sack the cook!

Do not order from here I vomited straight after eating the prawns, this has never happened before therefore the food must not have been fresh it had put me off chinese for life

Not recommended. Do not buy food here. Awful have a awful stomach ache, throwing up and cramp with this food. Terrible taste, no flavour. Prawan crackers are tastless.

Tasteless, Inedible and stale food with extremely arrogant and rude staff

Order was wrong. I ordered wings and got chicken peices in veg. There was plastic film in my noodles. Correct order arrived an hour later. He insisted on taking old order back. Clearly was planning to sell it on...very unhygienic when I have a cold and it was sitting on my floor for the last hour. Food very salty. Will not return.

Order was wrong. I ordered wings and got chicken peices in veg. There was plastic film in my noodles. Correct order arrived an hour later. He insisted on taking old order back. Clearly was planning to sell it on...very unhygienic when I have a cold and it was sitting on my floor for the last hour. Food very salty. Will not return.

READ THE REVIEWS BEFORE ORDERING Clearly several friend of the restaraunts reviews here.... bad food awful delivery time debateably service. Wish i had read the reviews before ordering and hope you do the same.

Found this by chance as its a bit out of the way in Masons Avenue. This is one of the best chinese food takeaways I have experienced. The delivery food alays arrives hot and on time, and is excellent quality.

Closed for filming of the Chinese version of ratatouille

I bought crispy shredded beef with chilli and honey and won to soup. These were the worst meals I have ever had. Poorly seasoned soup. Chilli beef not crispy with barely a taste of honey or chilli. Meal watery as if cooked from frozen. The replacement meal was no better. Inedible. Regrettably I will not be ordering from this place again.😡

AVOID AVOID AVOID LIKE THE PLAGUE!! Have been a very tolerant customer due to struggling to find another half decent Chinese take out however, my last order really has made me certain not to return. They have sent me orders with missing items multiple, sometimes even when they send the missing items there are still more missing. The last time the man started swearing at my mum on the phone telling her he had still been nice to her so far as if they weren’t the ones making mistakes and she should be grateful. When my siblings went to the store to get our money back a 7ft tall man squared up to my sister and threatened her with violence. Terrible place will never return and I will make sure all my friends in the area will avoid this place like the plague! The food is honestly sub standard. Nothing is that good. When they went to the store, hygiene was a concern by the state of it made me sick to know we ate there. where we can we would rather collect from royal China or taste of China. At least the service matched the food. Golden palace should be ashamed and with the threatening of a girl half your size because of YOUR mistake you shouldn’t be working in customer service. At least if your food was good it would be worth something. AVOID

Was lovely food before...however tonight's food was just tasteless. Sadly will be the last time I'll order from them

A very good experience every time when I want to eat chinese food. Very tasty and a good customer service. 👍🍲🍤🥡

We are ordering often and we can say that food is good. Thanks

The worst take away experience I have ever had and that is saying something as the only other Chinese takeaway in the area is also awful, but this just tops it all and if I've ever wanted a place to go out of business it would be this place.... The owner/guy who takes order is quite simply disgusting, and has severe anger issues, s has happened to another reviewer he basically attacked me when I complained that others had come in after me and had their food before I did, oh and whilst I was in there he assaulted a deliveroo driver and shouted at customers on the phone. The food was disgusting too. Avoid at all costs!!!

Food was late and cold. I ate two mouthfulls and threw rest away as it tasted as though it was made entirely of salt. Rwdt of food was not good. Wasted £30.

Giving a 1* review because I can’t give a zero. This average place gets business because there are no decent Chinese takeaway restaurants in this area... but it is late for delivery every single time. The staff on the phone or the delivery driver manufactures a poor excuse for the delay and never proffer an apology for their poor service. I have had enough of wasting evenings waiting for mediocre and cold food from Golden Fountain. I will never order from here again. I suggest others avoid them too.

Delivered our food to the wrong address and then accused us of lying when we called to chase. Horrible little man on the phone was so rude and useless, we had to get a full refund from Just Eat. Avoid like the plague.

The food is very tasty here and price very affordable.Also the customer service is amazing ,never had problems,very polite👌🏻

the old management was better, this management is rude and arrogant. i will NEVER EVER BUY FOOD FROM THEM AGAIN. STUPID IDIOTS

The food was not the greatest, I believe it was old and re-cooked the 5th time as we even couldn't finish to it even we were very hungry. Don't recommend

The worst customer service I’ve ever had the misfortune of encountering. Went in there & the very large guy was on the phone and he totally ignored me. I then called my mates whilst waiting so as I could read the menu to them to save time for when the guy would eventually have time to take my order, he then put his call on hold to tell me that I was distracting/disturbing his conversation and told me to go and get my food elsewhere. When I refused he literally frogmarched me out of his shop while ranting and raving and calling me all the names in the world....I was surprised he could even move that fast given his size. The dude is just rude & racist it’s surprising he’s still operating. Not a penny of mine nor anyone I know will ever be spent in that place. A total disgrace. Wish I could give this zero stars.

I ordered a meal last night from this restaurant was the worst food i have ever eaten. Its was so bad the guest i was with had a bite and started heaving. I would never recommend this place to anyone. I asked for a refund and for the food and to picked up and they informed just eat that i the customer shoud drop the food back to the restaurant if i want a refund . Worst customer service very bad food.

Fantastic food, very tasty and generous portions, customer service is brilliant, 3rd week in a row with this take away 😀 many more to come