Arya Market & Bakery in Harrow

Ceri was being very rude to me, someone else took my order and when I asked where my order is, she said she’s going to check the cctv and I had to wait about 13 minutes for them to check the cameras and she didn’t even say sorry about it I’m very disappointed and would not recommend this place

The staff provided excellent service and rapid response times.

The food was really good. The service was excellent, and really good value for money.

Worst restaurant ever terrible experience chilled food bad smell was coming out will never order again 🤮

I have visited this Costa coffee for the first time and experienced ableism. First of all the place is clean, music is not loud, the coffee was good. But technically the place is not disabled friendly for various reasons. First of all if you visit it with a wheelchair on your own you won't be able to pass/push the front door as it is very heavy and they cannot see you from the bar. I did not see a doorbell to ring for assistance either. Secondly the staff is rude and ableist. I have issues with my hearing (I can hear about 30% less than others on my left ear) and I couldn't understand the question regarding my whipped cream as the barista was standing far away and I faced with my left side a bit - was looking around. And I asked 3 times to repeat the question and she got frustrated and grumpy with me and I felt awful. Since I've paid already I didn't want to leave the place but I already have high anxiety due to my walking aid so anxiously tried to shift the conversation to a friendlier manner and say something nice about the Cafe itself. She did not reply, she just looked really angry and annoyed at me, so went to the table and drank my coffee. Multiple people arrived, they received smiles, greetings and nice service. I did not. Upon leaving I said thank you, have a good day, bye and they both acted like I don't exist. If you ever wonder why disabled people often don't want to leave the house, or why we have high anxiety - now you know. This whole experience made me feel worthless and even tho in the shop I went afterwards where the employees know me and always nice to me - it left a mark on me and my whole day has been ruined. I am a person too. I understand it can be frustrating if someone doesn't understand you but it comes with the job. You work with people. Patience is key. It's the most important part of customer service. I've been on the other side - I used to serve and manage people. I do know the impact on others. How could they not? I won't visit this place ever again and from now on I stop even placing orders through Uber Eats.