McDonald's in Harrow

asked for chicken and bacon wrap of the day with no bacon. got served bacon. took it back. they gave me another one and apologised. the second one had bacon again even though they said it was made fresh. 3rd time lucky got there in the end. however was told sorry we've been busy and the colleague said she was covering a shift so didn't want to take accountability. I was gob smacked. visit was Tuesday 4th March 2025

Politely asked one of the cleaner ladies to clean the table? And she had some moody attitude!! Customer service shouldn’t be like this !!!!

The second time they messed up my order. If you get takeaway, take your time and check all the stuff you ordered right in front of the staff. If they don't like it's their problem. The place is clean, you don't have to wait to much....but the fact that they can't put a simple order together very dissapointing. Maybe the management should re-train their staff more often. The £5 saver menu is a joke...the burger are extremely small.

I got a banner for the fourth minions movie after I watched it and the staff were kind :D

I bought this on a late evening. There are no other customers but just me. Despite the burger is warm, I don’t know what it has been through. Squashed by someone before giving it to me? This is a joke….

The food was veryy cold. They forgot my luxury mayonnaise.

if you're going to use the functionality within the app to allow your customers to set a time for delivery than please ensure that you can honour it

Food a little cold. But everything was correct with order and delivery was great.

Food was cold and drink has spilled

The food was cold and the fries undercooked

The delivery person was patient, kind and professional. I appreciate the timely delivery.

The McDonalds today was nice and hot.

I chose my 4 sauce flavours for the 20 nugget share box but as usual they obviously couldn't be bothered to put them in the bag. not happy.

Twice in the space of a month where they have not fulfilled my order via the McDelivery app. Tried ringing customer service and they hung up the phone multiple times! Shocking service. Avoid.

Not the first time orders are missing food cold won’t ever do it again messes up family time

Half the order was missing. AGAIN

I do NOT have My order! It isn’t delivered to Myself!

The food was not delivered until today

food was stone cold and chips were half full

order never arrived avoid using the app they are scammers

Ordered multiple times, but they often forget items. This time it was the soda I paid for. Disappointing and frustrating.

Drink spilled all over my food can’t even eat it

asked for no ice, still received ice

my food came very cold after it was delivered over 2hrs late

Worse thamost Macdonalds branches. Service is slow and they make a point of shortchanging you on their drinks, which re never filled anywhere near to the top of the cup, I've never seen any branch do this to such an extreme. Also, they can't be bothered ti have working wifi, relying instead on the shopping centre's rubbish wifi, so you can never get a signal. Poor!

Delivery time said 20 minutes I waited 45!! Freezing food. So annoyed

Need to follow instructions properly when ordering food items

My order don't arrived my hand.

Ice cream had melted and was on its way to be a milkshake

Meal deal with half the meal missing. McDonald’s can be very hit and miss. I suppose it depends on the person and their basic memory and reading skills.

Food was very cold when it arrived and the delivery time kept changing....

Never got my food because just eat messed up my address

My food was extremely when it was delivered to me. The chips were very soggy and didn’t taste nice. My mayo chicken was also cold.

The delivery guy was outside on the phone for 5 minutes I had to ask him to give me my order

There was no barbecue sauces chips were cold

Bit disappointed when I make the order I didn’t have option to leave a note for the restaurant.

probably no driver found, food was ready , by the time the delivery arrived the food was very cold , the packaging was a mess, all burgers squashed

Ordered food through mc Donald app and one item is missing, couldn’t claim through online neither helpful by staff over the phone. So annoyed.

Th food I order came very late and it wasn’t good for eating, if you could please refund thanks

Followed instructions properly

I bought 2 ketchups and 1 mayo with my order but, they never came, im very not happy with this.

Food came very cold i am disappointed and my food was tipped out in the bag.

The entire order was cold, and not very nice, chicken nuggets were soggy, the milkshakes turned were watery. We had waited over 45 minutes to an hour for this food. Not a great start to the weekend :(

I received wrong order, 5select,fries,pie and shake..

main part of order wrong order and fries half empty

My food never gets to my house Twice

All of my food was cold on top of that they sent me ketchup instead of my sweet and sour sauce

I ordered it as the estimated time to be delivered would have seen it arrive at the beginning of my lunch break, it arrived at the end. Additionally, it was stone cold and the drink had spilled so the bag carrying it was damp & ripped whilst I was carrying it.

Ordered three meals with large fries and drinks. Opened the bag and no fries. Just burgers and drinks. Tried to contact the store but they said they couldn’t help. Told me to report on here and request a refund. Check your bags before receiving!!!

first time using just eat, impressed order all correct, thanks

not happy with what I received, the Mc plant is not complete , fries they smell strange as they been cooked in over used oil. and chicken mayo burger is missing from the order

Cold. As usual. Delivery time changed from later to later so can’t be accused of being late.

No ketchup - but the delivery driver was friendly and lovely

All the food was absolutely stone cold food. The delivery driver said something about his bike breaking down. Totally not acceptable. I want a full refund.

This Mac Donald’s in Harrow Leisure Centre are on point with orders compare to other Mc Donald’s always items seem to be missing but Mc Donald’s in Harrow Leisure centre always correct with order on time and delivery is on top as well and drivers are very good as well.

Every time it is missing something!

Courier was just standing out chatting to his colleagues!!! My food arrived damaged and cold, and the drink spilled

the foot was very cold I put the chips in the bins

Everything was absolutely fine as promised. Thank you

Meal only warm, the drink spilled in the bag only half a cup left not good

asked for large fries and got medium

spot on and the driver was great

We ordered tea and it was spilled. And everything was wet.

constantly forgetting things I ordered

Missing items but driver was friendly!

My order wasn’t delivered to me

delevery time kept changing driver went other places looks like it

Food is freezing cold and the delivery driver handed me my drink UPSIDE DOWN and it spilt everywhere

Delivery driver gave me the wrong order

Unfortunately it wa stone cold when it arrived

all.the order was great and the delivery person was nice.Thank you.

They're trying to get away with sending out stale old chips

Food was freezing, bad had been opened and food missing.

I didn't get a medium serving of potatoes from the hill family

Food arrived late. All the foodxwas cold. cheese bites overcooked & hard. Fries stale. Such a waste of food.

ordered large fries got medium, joke of a service

Very horrible service, the milkshake and drinks was not delivered, you guys need to do better 👎. The delivery was not complete.

Food was cold and fries burger was missing.

Food arrived all damaged, wet and inedible. Had to throw all away. Very disappointed.

My order never come and says delivered!

as always a item missing. my coke didn't come

I paid for 2 coca colas and nothing came!!!!!!!

I came here with work colleagues. The food was fine and fresh. It was very busy. We were able to relax for about an hour but it was too frenetic.

They have reduced the seating area, which is a big shame.

It was missing a chicken big mac and chips

Fod was delivered still hot, order was confirmed by delivery driver. Perfect

As im vegetarian, so i have only 2 options, although if you are not veg, then it'll be good and budget friendly. There is no toilet facility. You'll have to use the mall toilet.

The food was good but a bit cold

Sadly missing one item but these things happen.

we order chicken nuggets and mozzarella dip no sauce came up

Food was very cold and drink was incredibly flat

I ordered strawberry lemonade drink i shocked to see it’s too much minimal strawberry and also glass is not full it’s 2.99£ don’t cheat us please give as per our paid amount staff behaviour is also not good she was talking like attitude. I will never back there.

Not the first time my order has not been complete but only having the coffee delivered minus the 5 other items is ridiculous

Food was ok but the dressings that I ordered was missing

driver was rude and I wasn't going to continue in an argument into my location if where I live so left the food

I recently ordered “The Spicy Veggie One,” but I was shocked to find chicken in the veggie package. As someone who follows a strict vegetarian diet due to my religion, this mistake is extremely upsetting and unacceptable. I trust your restaurant to respect dietary restrictions, and this feels like a serious breach of that trust. Please address this issue immediately to ensure it doesn’t happen again.

I really like the new automated checkout machines. It means someone isn't there telling you you can only 3-4 items like in some fashion boutique shops also dotted around Harrow.

All the happy meal boxes were left open so the food was stone cold when it arrived!

Food was just delivered at 17:26 as delivery person went to wrong location. ice creams had nearly melted.

Freezing cold chips burger not even warm