McDonald's in Harrow

Ceri was being very rude to me, someone else took my order and when I asked where my order is, she said she’s going to check the cctv and I had to wait about 13 minutes for them to check the cameras and she didn’t even say sorry about it I’m very disappointed and would not recommend this place

Good was missing from the order and some was cold.

food came spilled everywhere very bad quality

It took more then an hour to turn up and tge food was stone cold .

good came over 30 minutes late after saying it’s coming in 3 minutes multiple times and came w a wrong item cold and soggy.

Driver took a longer route, stopped for a while at other restaurants to pick up more orders which he clearly had still. Yet you request a compensation fee for food being cold but this nothing happens

Said delivery up to 30 mins. Kept saying food being prepared for 40 mins. Finally arrived after an hour and the food was cold. Could warm up the kids meal but coffee was undrinkable. Never again

almost 40 minutes to get my order.

I ordered 2 large fries and no fries came with my food

Why do you always leave things out of the order we pay you and you can’t even send the items

No chips delivered although it's part of the deal. What the ...MCDONALD'S????????

Gave us no ketchup even tho it was part of our order and all fries were out of their bags

Food was stone cold on arrival!

asked for chicken and bacon wrap of the day with no bacon. got served bacon. took it back. they gave me another one and apologised. the second one had bacon again even though they said it was made fresh. 3rd time lucky got there in the end. however was told sorry we've been busy and the colleague said she was covering a shift so didn't want to take accountability. I was gob smacked. visit was Tuesday 4th March 2025

I ordered chips as well they didn’t came

Hash browns do not travel well. Arrive quite soggy.

Well they sent me a McSpicy instead of a mayo chicken but I don't mind

drink was leaking. half of it was gone

Food was cold as per usual with McDonald’s deliveries every time we order it it arrives stone cold not acceptable really

Politely asked one of the cleaner ladies to clean the table? And she had some moody attitude!! Customer service shouldn’t be like this !!!!

MY FOOD WASN’T DELIVERED??? WHERE IS IT?!?!

Food was cold when it finally turned up.

The second time they messed up my order. If you get takeaway, take your time and check all the stuff you ordered right in front of the staff. If they don't like it's their problem. The place is clean, you don't have to wait to much....but the fact that they can't put a simple order together very dissapointing. Maybe the management should re-train their staff more often. The £5 saver menu is a joke...the burger are extremely small.

My McFlurry arrived but my burger didn’t. I guess it’s dessert for dinner tonight

The food arrived cold and also the latte had poured and less than a half of a cold latte was left. McDonald’s please you need to do better than this. The order was not early and was not too late.

I got a banner for the fourth minions movie after I watched it and the staff were kind :D

I bought this on a late evening. There are no other customers but just me. Despite the burger is warm, I don’t know what it has been through. Squashed by someone before giving it to me? This is a joke….

The food was veryy cold. They forgot my luxury mayonnaise.

if you're going to use the functionality within the app to allow your customers to set a time for delivery than please ensure that you can honour it

Food a little cold. But everything was correct with order and delivery was great.

Food was cold and drink has spilled

The food was cold and the fries undercooked

The delivery person was patient, kind and professional. I appreciate the timely delivery.

The McDonalds today was nice and hot.

I chose my 4 sauce flavours for the 20 nugget share box but as usual they obviously couldn't be bothered to put them in the bag. not happy.

Twice in the space of a month where they have not fulfilled my order via the McDelivery app. Tried ringing customer service and they hung up the phone multiple times! Shocking service. Avoid.

Not the first time orders are missing food cold won’t ever do it again messes up family time

Half the order was missing. AGAIN

I do NOT have My order! It isn’t delivered to Myself!

The food was not delivered until today

food was stone cold and chips were half full

order never arrived avoid using the app they are scammers

Ordered multiple times, but they often forget items. This time it was the soda I paid for. Disappointing and frustrating.

asked for no ice, still received ice

Drink spilled all over my food can’t even eat it

my food came very cold after it was delivered over 2hrs late

Worse thamost Macdonalds branches. Service is slow and they make a point of shortchanging you on their drinks, which re never filled anywhere near to the top of the cup, I've never seen any branch do this to such an extreme. Also, they can't be bothered ti have working wifi, relying instead on the shopping centre's rubbish wifi, so you can never get a signal. Poor!

Need to follow instructions properly when ordering food items

Delivery time said 20 minutes I waited 45!! Freezing food. So annoyed

My order don't arrived my hand.

Meal deal with half the meal missing. McDonald’s can be very hit and miss. I suppose it depends on the person and their basic memory and reading skills.

Ice cream had melted and was on its way to be a milkshake

Food was very cold when it arrived and the delivery time kept changing....

Never got my food because just eat messed up my address

My food was extremely when it was delivered to me. The chips were very soggy and didn’t taste nice. My mayo chicken was also cold.

The delivery guy was outside on the phone for 5 minutes I had to ask him to give me my order

There was no barbecue sauces chips were cold

Bit disappointed when I make the order I didn’t have option to leave a note for the restaurant.

probably no driver found, food was ready , by the time the delivery arrived the food was very cold , the packaging was a mess, all burgers squashed

Th food I order came very late and it wasn’t good for eating, if you could please refund thanks

Ordered food through mc Donald app and one item is missing, couldn’t claim through online neither helpful by staff over the phone. So annoyed.

Followed instructions properly

I bought 2 ketchups and 1 mayo with my order but, they never came, im very not happy with this.

Food came very cold i am disappointed and my food was tipped out in the bag.

The entire order was cold, and not very nice, chicken nuggets were soggy, the milkshakes turned were watery. We had waited over 45 minutes to an hour for this food. Not a great start to the weekend :(

I received wrong order, 5select,fries,pie and shake..

My food never gets to my house Twice

main part of order wrong order and fries half empty

All of my food was cold on top of that they sent me ketchup instead of my sweet and sour sauce

I ordered it as the estimated time to be delivered would have seen it arrive at the beginning of my lunch break, it arrived at the end. Additionally, it was stone cold and the drink had spilled so the bag carrying it was damp & ripped whilst I was carrying it.

Ordered three meals with large fries and drinks. Opened the bag and no fries. Just burgers and drinks. Tried to contact the store but they said they couldn’t help. Told me to report on here and request a refund. Check your bags before receiving!!!

first time using just eat, impressed order all correct, thanks

not happy with what I received, the Mc plant is not complete , fries they smell strange as they been cooked in over used oil. and chicken mayo burger is missing from the order

Cold. As usual. Delivery time changed from later to later so can’t be accused of being late.

No ketchup - but the delivery driver was friendly and lovely

All the food was absolutely stone cold food. The delivery driver said something about his bike breaking down. Totally not acceptable. I want a full refund.

This Mac Donald’s in Harrow Leisure Centre are on point with orders compare to other Mc Donald’s always items seem to be missing but Mc Donald’s in Harrow Leisure centre always correct with order on time and delivery is on top as well and drivers are very good as well.

Every time it is missing something!

Courier was just standing out chatting to his colleagues!!! My food arrived damaged and cold, and the drink spilled

the foot was very cold I put the chips in the bins

Everything was absolutely fine as promised. Thank you

Meal only warm, the drink spilled in the bag only half a cup left not good

asked for large fries and got medium

We ordered tea and it was spilled. And everything was wet.

spot on and the driver was great

constantly forgetting things I ordered

Missing items but driver was friendly!

My order wasn’t delivered to me

delevery time kept changing driver went other places looks like it

Food is freezing cold and the delivery driver handed me my drink UPSIDE DOWN and it spilt everywhere

Unfortunately it wa stone cold when it arrived

Delivery driver gave me the wrong order

all.the order was great and the delivery person was nice.Thank you.

Food was freezing, bad had been opened and food missing.

They're trying to get away with sending out stale old chips

I didn't get a medium serving of potatoes from the hill family

Food arrived late. All the foodxwas cold. cheese bites overcooked & hard. Fries stale. Such a waste of food.

ordered large fries got medium, joke of a service

Very horrible service, the milkshake and drinks was not delivered, you guys need to do better 👎. The delivery was not complete.

Food was cold and fries burger was missing.