Papa John's in Surrey Heath

my large size pizza looks like medium or small size!

Simple, smooth and tasty. Always.

Out for delivery for 45mins and when arrived food was stone cold. Only live 10 mins from shop.

Best papa johns branch i have ordered from…delivered early and hot.

They forgot my halloumi and my chicken box and my sauce

did.not deliver my food. and the guys who answered the phone were not any help to my queries about my food and its delivery

Would it give it a cero if I could!! Pizza was cold and soggy and the bacon you could tell there was something wrong, we spent sick 3 days and thinking about the bacon makes us want to be sick!! Won’t be ordering from here ever again!!!

disapointing pizza was only lukewarm

Poor service. 2 weeks in a row they have put meat on vegetarian pizzas and I have had to wait during a short lunch break for them to remake the correct pizza. Absolutely shocking that this can happen so often.

Food was cold, 2nd time in a row now, having to heat this up in the oven.

Food arrived after 1 1/2 hours, called and kept being told it was 5 minutes away. Finally arrived food was all completely stone cold. Driver said he was stuck behind a learner the whole way here? I am only a 10 minute drive from the shop. Money wasted. Very disappointed

Pizza was second to none! The delivery came early which was okay by us. But the driver was rude.

Pizzas were amazing and the service was excellent. The prices were very reasonable too.

First pizza was undercooked, second pizza was burnt. We rang to speak to the manager but just got shouted at down the phone and told to ring head office. They then hung up on us. We tried calling again but they kept refusing the call or hanging up. I won't bother using them again and I will be making a formal compliant to Head Office. Oh they also admitted that there was an issue with the oven which they now deny. We've all woken up this morning feeling very poorly as well.

Collected pizza ready when we got there and made a quick change to the online order over the phone. All fine with order. Parking just outside for pick up. Delicious 😋

We have got pizzas from here several times a month for many years. It’s consistently good unlike Dominoes where you never know what quality you will be getting. Guys running it are also very friendly. 🍕

Fresh and Good Quality food with delicious test with good atmosphere. I wish I can come everyday, I’m giving 5 star on costumer service. Best pizza shop in whole town

Great pizzas and it's collection only now

Loved the food and it came really early thank you!

Great service, loved the pizza

Pizza disappointing. App marked as delivered but was dropped at our back gate. Apparently tried ringing us multiple times but we never had anything. We double checked our account and our number was correct. Not sure why they couldn’t just walk round and knock on the door 🤷🏻‍♀️very dismissive on the phone and not great customer service

Food was well cooked and was hot on delivery.

Good efficient easy service. Food okay but not great. Friendly courteous delivery man. Would try again but different pizza choice.

Nice pizza just don't bother getting it delivered it takes so long your pizza will be stone cold and the pizza shop is 2 miles away.

Took an hour to deliver a cold meal for the family. What a waste of money, will not be using Papa John's again. As I said the food was stone cold and 9mins drive away. Very poor service

Delicious! On time, hot and a lovely delivery driver. Thank you and Merry Christmas to the Papa John Team in Lightwater 🤗

The deliver driver was rude and disrespectful. I wouldn’t like to order again if that mean person is there again

Pizza was luke warm delivery driver was rude.

Poor service, I was waiting for over 2 hours and still didn't receive my order! Unable to contact them on Just Eat or via phone. Genuinely would say stick to Dominos, at least they're reliable!

Didn't get the right order and they didn't give a refund

Perfect!. REALLY NICE vegan pizzas . Still hot and great

Bagshot has lost its Herbies and Dominoes serves up good old food poisoning so I tried Papa Johns, Lightwater. Let me first say that I had no issues with the order or delivery time. All spot on. The issue is the food. It is just bloody awful. We had 2 large Pizzas and 2 of us ate less than half our Pizzas because they are just not Pizzas and are not decent food in any way. I can eat anything but my digestion stopped with this poor excuse for a Pizza. The dough was thick and undercooked, the Pizza itself just had no flavour no taste even thou there was cheese and various meats. Maybe there would have been some flavour but that was drowned out by the sweet tomatoes. I am in no doubt that the tomatoes have sugar added. Why?. Also why was there not a hint of herbs in that tomato?. Heard of oregano which you should always smell and taste in the background of a Pizza. Waste of money and I will never use them again.

Food was Luke warm. Called the restaurant three times. Although apologetic they were not helpful. They said Just Eat does not allow them to update delivery times.

Waited over 2 hours I want a refund

As always fantastic pizza from Papa John's!

We order regularly, friendly and reliable!

Despite the Scheduled Delivery Time being in BIG FONT at the very top of the Invoice, the Driver professed ignorance. Its as bad to deliver very early as it is Late - guests havent arrived ... I'm not seeking a discount as I wont use them again, but they need f/back about this

add ons to be pizza where not added but were still charged and fizzy drink was wrong

2.5hrs late. But restaurant did give us some free bits. Thank you.

Pizzas are good which is why have kept ordering from this place but it is annoying that for the second time in a short period of time they simply forget our drink.. so then we are expected to eat our pizza and 30min later drink? Or should we leave our pizza getting cold waiting for the drink? It's absurd! And last week this happened again and also when we opened the pizza box the garlic sauce was opened literally in the pizza upside down.. I complained which they sent a new pizza half-hour later.. and that was it! No compensation whatsoever.. this is bad customer service! You wait long for a delivery.. a bad one! And then wait longer for a replacement along with the missing drink and that's it! Well done! The slogan should be Better ingredients! Better pizza! BAD SERVICE!

I never got my order delivered yesterday.

Way too expensive for what it is

It was lovely and hot when it arrived!

Didn’t answer when called to find out where order was. Arrived 35 minutes late

Perfect food, really nice delivery driver too! Thanks

Over one hour since I placed my order 10 minutes ago I received somebody else’s meat pizzas being delivered to my address my order was vegetarian .... Semi warm delivery just received... still minus water.... cant keep ringing to complain.....again tonight!!!! Hipe comments will include refund.... feel for whoever Dawn gu24 is as pizza will be cold..... no contactless delivery...... really poor. 1hour and 10 minutes later my order is delivered. Luke warm... shop is less than a mile away.... review your drivers!!!! No SD... no drink with order..... cant be bothered to ring a fourth time to “ takeaway”.

Superb pizza, piping hot and delivered early. Recommended to all. Thanks

This restaurant is a huge hit with my family... don’t go anywhere else for takeaway pizza!

Fantastic food, and even arrived early. My partner said the delivery guy was very polite and nice.

Nice pizza and super fast delivery

pizza arrived cold. I called the shop and they made no attempt to resolve the issue and denied the problem. Not ordering from here again.

Disappointed with the quality and because it was late it was cold.

Wasn't a massive fan of the vegan pepperoni pizza, the pepperoni had an off-putting smell, probably wouldn't order that one again. Delivery driver was friendly.

Extremely late (nearly 2 hours) and near to no update, and cold

Always have loved their pizzas. Always good service.

Great pizzas in the past, arrived cold the last 3 times. Promised a free large pizza as compensation for my last one. Called to order some more food and redeem this and turns out he was making false promises. Done with this place.

Great to have a choice of vegan Food was right temperature

Once again they can’t deliver drinks you order! I ordered PeosiMax and I get Pepsi... straight in the bin as I can’t have sugar!

Very tasty but very expensive.

Bizarrely - had to order through Just Eat instead of through Pap John's own website - as they stated they didn't deliver to Chobham.

Arrived nice and hot, kids will only eat Papa Johns pizza

I ODER WITH EXTRA CHEESE AND THEY DID NOT PUT

Called, asked if they were delivering and accepting cash. Guy said yes, proceeded to place order that was a deal online. Guy then said the deal is only only online and there is a cash option. No cash option. No wonder Papa John's is going out of business, chow 🙋

Food was good but delivery time was too long. Said it would come at 19:35 but actually arrived 20:30. Rang the restaurant but they just said it’s on it’s way.

Once had a great pizza was so nice and amazing so decided to go back and it was awful, about 5 pieces of pepperoni on a large and when we rang to complain u fortunately I could not understand a word the man was speaking

Good service nice food would order from Papa Johns again.

First time we have used this . Will definitely use again

Not happy at all. The chocolate scrolls were burnt - properly burnt - charred and black. I give fewer stars to service as well, because the person packing the food must have known they were burnt - you could see it and smell it - and yet packed them anyway. Get rid of them to a delivery customer who won’t be able to argue.

Arrived quickly and driver was friendly, I got an XXL pizza for 10 quid so can't complain about price. The pizza itself was very dry and tasteless. The ingredients tasted below standard for most pizzas, the dough itself was bland and I did not eat the edge of the pizza at all. Quite disappointed, and will gladly pay more for Dominos or my local pizza place.

If it comes on time, often missing items. Pizza actually fair quality. Chicken and extras often feel like they need a little extra cooking.

Great company and wonderful staff will always drive out of my way to go to these guys.

Ordered 4/3 at 22:15 for a delivery. Never showed. Called at 11pm and no answered. Took my money and never bothered to contact me to say it wouldn't be delivered. Left frustrated, hungry and out of pocket. Double checked the order and even left my mobile number in the delivery instructions!

Very bad. Food took forever to arrive when it did it was cold and not what I ordered.

Our food was delivered late for our sons birthday sleepover meal. I called the restaurant and it took a while to even find our order and they couldn’t tell me when it would arrive. Just the driver had left. Finally arrived after 20 minutes. Also I left a special note to the restaurant explaining last time the guy said I could have a small pizza on the house because my last order didn’t have stuffed crust even though I paid for it. This was ignored and again I wasn’t deliver anything.

Always good pizza but could be cheaper.

Easily the best pizza I've ever had!

Pizza arrived 2hrs 10 minutes after placing order. Manager kept giving me a load of bull when I called. Pizza was wrong and cold when it arrived. Driver never even had a warm bag. I took it back to the shop and got a refund. Just Eat we’re no help either. I will never be using this place or Just Eat again.

Despite just eats app ordering the wrong thing the staff called and sorted it so I got the right item. I’d use the restaurant again but wouldn’t use just eat again. This isn’t the first time just eat has ordered the wrong item.

Ordered to arrive at 7.30 and the delivery guy ordered at 6.55 before we were home... Not great!. Cold pizza anyone...?

The food tasted old and was bland and disgusting But it was delivered on Time.

Just what a Papa Johns should be

I live in Woking but was passing by and Ordered a XL garden party and sides of the chicken poppers. Both things tasted great. Will be back again

Although my service was good , I wasn’t told how much my meal would cost at the door , so I just had to give the money not knowing if it was the correct amount or if it was cheaper or more expensive

Pizza was good but kids didn't like potato wedge coz it was soft

Fast delivery and good customer service. The building is very small with nowhere to sit but the area around has benches to eat at so it's not too much of an issue.

Delivery time was an hour, which is a long wait. Delivery driver very nice but food delivered cold so had to be heated in the microwave so everything was soggy. Not very enjoyable

Ordered a bunch of food which one of the pizza was not what I ordered. Called to get another of the correct pizza and they then never sent it.

Wonderful food. Great service!!

Good pizza but really disappointed with the toppings. Paid an extra £1.25 for mushrooms and got about 6 very thin slices of mushroom on top (couldn’t taste them) Very thin on the tomato sauce too! Other than that it was all good.

20mins late and cold food very disappointed

got exactly what I asked for in less time than I thought

Why when you order Pepsi Max do they think it’s ok to deliver original Pepsi, and nit say anything? This is not acceptable and I had the dispose of the drinks as my son can’t drink these full fat drinks!

Nice and clean, But Poor food quality, Average customer service,

The pizza didn't come half and half and it came warm

Ordered and paid for sauces....they didn't turn up

Order came in good time and food looked good. Tasted no better than a supermarket oven pizza. Here's the bit why I gave it 1 star, I would give 0 if I could, both myself and my partner had severe upset stomach the next day! Never ever again. I'll stick to Dominos

the pizzas 🍕 are not good all frozen and out of date mouldy to but garlic bread and chicken poppers jalapeño bites where very nice

It was delicious but it could have done with being kept in the oven a little longer as when you picked up the slides, the cheese just slid off completely.

Cancellation of orders because it’s just over the delivery cost and it’s not worth while hustle. You are supposed to treat small and large orders just alike without discretion. Poor level of service. If you want me to order big, then increase your minimum delivery... unfortunate.

Absolute Perfect Pizza from the best Pizza joint in town... 👍🏻