Papa John's in North Hertfordshire

A wonderful pizza really enjoyed such a great meal - thanks

Save your money awful service, placed order through app no confirmation received tried calling for an hour but didn’t answer. When order arrived delivery guy was lovely but food was appallingly, cold and some of the order was missing. Never again!

Second time I’ve had papa John’s and this was delicious arrived early and hot . Well done

The meal was just what I wanted -thankyou

no communication said delivered when it wasn't when I rang the restaurant the customer service was awful

It was a great meal and I will order it again next week - thank you

Great quality food for a good price

Nice pizza, order made up really quickly, no complaints, good service.

I placed an order and said it was going to be delivered within twenty minutes, after half hour we called them they said they were closed and was very rude on the phone this is very unprofessional, and they were still open too, and hung up mid conversation I do not recommend ordering from papa johns outrageous

It was very good and it was really great to eat - thankyou

Ordered for an event for over 100 people. Pizza's came boiling hot and everything ordered was there. Although a bit late (due to road closure) everything was great and pizzas were delicious.

Unfortunately I could not eat it as I had a fall and my Pizza was thrown all over the place I wish I could have enjoyed it - thankyou

They delivered on time and it was great to eat - thankyou

It was great to have such a wonderful pizza just what I wanted - thankyou

Just ordered 2 pizzas, totalling 44 pounds, took well over an hour to get to me, pizza was cold, person on phone, was apologetic, but wouldn’t admit that it was poor service. This is the second time I’ve ordered from this store, and it’s the second time I’ve had bad service. Never again.

I'm gluten and dairy free I was told I couldn't have pizza only one or the other..which gluten free tends to mean dairy free..thankfully I carry my own food!!let my husband eat but wow wow dreadful

It was really good to eat - thankyou

I love eating pizza it was great to eat - thankyou Papa Johns

It was great to eat - thankyou

no drink, no dips, called but never cane back with them

Food came 20 mins late after saying it arrived for us to find that the sides where already half eaten with dips gone

When I received the pizza the box wasn’t sealed and the pizza was not very good as it was not cooked for long enough for I don’t weather I will order it again next week!

Another great meal just what I wanted. Thankyou

Unfortunately it wasn’t as good as it had a lot of cheese that was not cooked as it should have been so I have to think and hope it will be a lot better - next time?

It was great to eat - thankyou

The sparsest toppings I've ever seen on a pizza. I ordered a pizza called 'the works' and it arrives looking not much different to a Margherita. Never seen anything like it. The person putting the topping on must have baby hands.

A wonderful pizza - it was great to eat

Went all the way there to be told the ovens not working. Got told they tried to call me multiple times, only thing I had was a phone call of one of the staffs phones. Usually love this place but it’s so unprofessional. Didn’t even cancel the order of their end

Very diasppointing. Ordered 4 pizzas for more than 90 pounds for a customers event.Im not from the UK and thought for that price I would at least get large pizzas. What was delivered were tiny pizzas that maybe fed one person not that hungry. Was really embarrassed in Front of my customers. More than 10 btw. I feel really cheated and will let my colleague's know that they never order there again. Same as with my customers, that are actually living in that area.

It was a great taste - thankyou

A wonderful pizza and it was just what I wanted - thankyou

What a wonderful pizza it was great to eat and I enjoyed it thanks

didn't get the drink that as ordered 1.5lt Pepsi

Ordered a 2x medium pizza and 2x sides meal, delivered to Letchworth. Arrived quickly, hot and fresh. Chicken poppers were nice too! Quality of all of the food was really good too - enough for me to dump Dominos for now. Long live Papa. Thanks to the staff at the Hitchin branch. You’re doing a great job.

I had some extra vegetables black olives, mushrooms and it was great to eat - thankyou

food came cold covered in greece missing drinks and sauces orders

Nice pizza but always late delivering

It was a great pizza and I will order it again next week

Delivery was 20 minutes later than time stated and the pizza was barely warm.

It was great to have and I really enjoyed it

I can comment on the delivery, as I always go there, order my pizza and get the best deal

It was an excellent pizza I really enjoyed it

Order a pizza at 7pm and at 8:40pm still waiting for a delivery... Someone should take over management there.

Ordered from here 3 times. 1st order 20mins late, Pizzas not exactly hot. 2nd order 10mins late, slightly better. 3rd order late, missing item, and when told will be priority and will be within 20mins. 40 mins later they finally deliver the item that was missing. And NO actual responsibility taken other than "sorry". No reason why the driver was 40mins late. No reason why the food forgotten about. This store int he chain needs a manager and if they have one, they need to wake up and do some work instead of whatever it is they are doing as it's clearly not management.

Would not recommend!! To start, we ordered online and it said on the website it had been delivered. When we called the store, I was met by a rude colleague who said the delivery driver had left and would be 15minutes. 40 minutes later we still have not received our food. After 50 minutes the food arrived and was the wrong order. We called the store to politely sort it and once again was met by a rude colleague who said there was nothing to do other than leave a review and then hung up when we began to complain. Food was not good quality and awful customer service.

These pizzas are so delicious! We always buy from Papa Johns when wanting pizza. Although we started to collect ourselves since the delivery app says already delivered when it wasn’t quite a few times that happened.

It was a wonderful pizza and I will order it again next week thanks

i got half a pizza is this some sort of joke?

I placed my order at 19:14. At 20:03 I phoned to find out where my order was because the tracker showed it had been delivered. I was told it would be with me in 2 to 5 minutes. At 20:18 I phoned again to find out where my order was. I was told it would be with me in 5 or 6 minutes. At 20:30 I phoned once more. After 9 minutes of being on hold, I was finally told the truth - that the driver had delivered my order to the wrong house! The branch tried telling me that it had been delivered earlier but that the customer had only just phoned (after 30-odd minutes!) to say their delivery was wrong...but one bite of the pizza I had ordered would leave most people crying from the amount of chilli on it, so I very much doubt that I had been told the truth - if you weren't expecting a fiercely hot pizza, you would have known you'd been given the wrong one from the first mouthful. Furthermore, my instructions to the driver were extremely detailed with regards to how to identify my house, so there was no way he could have gone to the wrong address unless he completely ignored the notes on the order. I was guaranteed a completely fresh order would be with me within 30 minutes. At 21:15 I phoned yet again. I was told the order would be with me very soon. At 21:17 the order finally arrived - though this was still later than the 30 minutes I had been guaranteed. I have been a regular customer of this branch for many years but tonight's experience has been the worst ever. I doubt if I will order again for a long time - certainly not until the reviews of this branch by other customers have improved dramatically.

Ordered for specific time for a group, now half an hour late, no sign of driver and they are not answering the phone. Not good, won’t be ordering again

Took over 1 hour to arrive, and it was just warm. Phoned the shop who offered nothing and the driver also lied about when it was delivered. Won’t be using them again.

Turns up 1.15 hrs later after ordering cold store has no interest in sorting it avoid avoid avoid and very over priced

The past few times getting delivery from here they mark on the app that it's been delivered about half hour before it actually is and we've been left waiting over an hour and a half for a delivery from ordering. Can call the store but they're not very helpful at actually knowing where there drivers are. This time I just got told they'll only be a few minutes when they only actually checked that the driver had left the store and didn't bother calling them.

I enjoyed it very much an excellent meal - thanks

Food was over an hour late, literally ordered for my little girl to have her favourite garlic pizza. Ended up chasing the delivery driver round the block on the phone because he couldn’t find our address. Food was then cold by this point….. not happy at all and it was an hour and 20min late.

Anyone who claims dominoes is better than papa John’s is lying. Dominoes uses good ingredients only they just slap it on and don’t care, papa johns make a pizza properly, all the time it’s never inconsistent and they have always been extremely good for hygiene also, dominoes is just sketchy. When papa johns stopped delivering to baldock I literally stopped eating pizza, sad times. Thanks to Deliveroo I can eat my fav pizza again so thank you very much 🙏 worth every single penny and their giant chocolate cookie is a solid 10/10 papa johns is life

Very expensive. Food was cold .will not be ordering again

Pay Yr drivers right gurnek singh

Again the order is late! Almost 20 mins.

I would have given more stars but the pizza was not very hot it was lukewarm

We had to call the restaurant because nothing happened on the “status” except “restaurant excepted the order” then when the food finally came our drinks were missing

Found 2 hairs, on & under the pizza. Went back to the store to ask for a refund but was refused as ‘it is policy if you have more than 2 slices, you can’t have a refund’ however I wouldn’t have found the hairs if only had 2 slices. Cookie pizza was also burnt

A wonderful pizza - it was great to eat. Thanks

As usual the pizza was wonderful thankyou PAPA JOHNS

Greedy owner takes money from his staffs families

Unfortunately pizza and other items arrived cold. So disappointed as it used to be great. Won’t use again

Given the wrong pizza !! Do not order from here

The food has been very nice from here every time we have ordered, driver was polite too.

Ordered 1 mile away 2 pizzas,both came in cold and tasted like they were 4 days old.Everyone who had a slice couldn't get off the toilet the next morning

Great service, food came quick and piping hot. Delivery driver friendly and helpful. Food was great - standard papa John's. Thanks!

Can't make a pizza right. Avoid at all costs.

Good Franchise, friendly staff.

I phone, I order, I collect, been using them for years & never had a bad, overpriced pizza. They are better than the other pizza brands & I never have a pizza with chicken in it, just not an Italian way.

Worst papa John's ever food was cold half the topping on pizza missing wrong garlic bread and missing drink don't usually moan but this takes the biscuit

First time using papa John's. Great pizza deal and was miles better than the other well known company. Better value and great taste. Fast delivery. Awesome

Great customer service and reasonable wait for food after travelling 12 miles to come there after our local area had a powercut on hottest day of the year . The food was also on par with service 👍

Lovely pizza definitely coming back here

Ordered 2 medium pizzas 2 sides and a drink, both pizzas nearly cold when they arrived and the cherry pepsi max had turned in to a raspberry pepsi max. The garlic sauce is so weird I thought it was out of date (it wasn't but tastes like it should of been ) Back to domino's for me

Nice pizza,did not like garlic sauce and cinnamon swirls very bland

Employees name with umer and rushi both are very good person's

Absolutely stunning helpful staff I had an order on new year's eve and after realising I should pick up the order(40 min later) I called them if I can still pick it up. They supposed to be closed already and they made a New hot pizza because they thought I'm not coming and throw it out the previous one. Absolutely fantastic. Always fresh, hot, quick delivery,polite staff.

Not sure why all the bad reviews on here, never had any problems! Always decent offers on ;)

They hit my cat while delivering and killed it I know have crippling depression and want kill my self #baddie

AVOID, ordered a bbq chicken pizza absolutely foul, took one bite and instantly new the chicken was off, the pizza was stone cold and when we called up to complain we were told “sorry thats what we give to all of our customers “ complete waste of time and money and will NEVER GO BACK!

Food was cold, chicken was gone off, called to complain and was told that this was the chicken they give to everyone and their was nothing they would do to reimburse us, this papa johns has left us with a bad taste in our mouth in more ways than one.

The last 6 reviews are fake lol, they are all employees there and all reviewed at the same time with only 1 review in their lifetime, the real reviews are the one with bad service etc

One of the recommended food and service.lovely staff and excellent customer service.i love papajohn chillifreak pizza

Ordered pizza online and tracked delivery as per the app and waited 45 minutes ,app said pizza had been delivered so after 10 minutes I rang the shop to say my pizza hadn't been delivered and was told it was 10 minutes away. Pizza arrived an hour later after 3 more phone calls and was cold,be warned don't pay on the app wait until you get your pizza ,they say its delivered on the app to meet targets set by head office which they obviously can't deliver.....avoid, avoid, avoid

Delivery on time. Excellent service

Very good . Taste was wonderful

Really good and recommended one

Fresh ingredients and lovely employees.

Listen to the reviews, this branch is truly awful now in their service. It’s been mixed for a while but the last few occasions have been getting worse with last night being the worst service I’ve ever received from any food service organisation. Pizza arrived two hours late with items missing. Tried a number of times to call but the phones were being ignored. When the box was handed over by the driver I could feel it was cold so told him to take it back, driver refused saying that he’d get blamed for it and ran off… According to Twitter, many Papa Johns in the UK seem to be similar in the way they treat customers so feel the issues in this business run deeper than the franchise in Hitchin but they certainly don’t help themselves.

Listen to the reviews, this branch is truly awful now in their service. It’s been mixed for a while but the last few occasions have been getting worse with last night being the worst service I’ve ever received from any food service organisation. Pizza arrived two hours late with items missing. Tried a number of times to call but the phones were being ignored. When the box was handed over by the driver I could feel it was cold so told him to take it back, driver refused saying that he’d get blamed for it and ran off… According to Twitter, many Papa Johns in the UK seem to be similar in the way they treat customers so feel the issues in this business run deeper than the franchise in Hitchin but they certainly don’t help themselves.

Best pizza with better ingredients 👍

Ordered they said it had been delivered clearly hadn't, rang back after about am hour. They said "sending driver back now 10 minutes" 15 minutes later turned up it's clearly been dropped on the floor and it's cold. Ridiculous Basil Faulty esk.

Their app told me the pizza was delivered at 7:29. But nothing had arrived. I sat on the phone to the store fore 25 minutes waiting for them to pick up... and they did, just before the delivery actually arrived at 7:55. There was no prearranged time, but if your app says it has been delivered, it should be here already. Rubbish. At least the pizza was good.

Pizzas arrived 30 minutes after it was marked as delivered on the tracker and 50 minutes after it was prepared. Had to call them 3 times to chase. Pizzas was not great. Won’t be ordering again.

I order a pizza once a week and sometimes twice a week with no problems in the past. On this occasion my pizza was cold and when I rang the branch the answer was: We will make sure next time it's hot! Ok there will be no next time because that's not how you treat your customers.

No service or communication. Order 6:35, followed by out for delivery and “enjoy”updates after 8:00. Then no pizza and a sorry it’s late at 8:25. Delivery turned up at 9:13. Worst ever service.