Pak Lok in North Tyneside

(Oct. 2024) Not a nice place anymore. Took over 90 minutes for food to be delivered. Avoid.

You need to get your delivery areas sorted on Uber eats instead of rejecting people's orders.

Food is mediocre, and not at all improved by the customer service. Woman on the front of house role ( think her name is Gloria ) is the rudest woman I have encountered. The shop used to have great delivery drivers, food was always here hot and fast. I’m unsure if it’s a change of owner because food quality has drastically dropped and the drivers now take over an hour and a half for a delivery. I’d recommend a different Chinese takeaway if you want a good experience!!

Gorgeous food, not packed with salt or loaded with grease like so many chinese takeaways. Fast delivery and open on a Monday which is a plus.

Avoid. All deep fried dishes tasted and smelled like old fish. Chips appear to have been cooked more than once too.

Normally love paklok but I left my meal. Not up to it's usual standard. Very disappointed. Expect much better quality for the price.

Tasteless, overpriced. Small potions.

Pak lok used to be one of my favourite takeaways. Not anymore sadly. The honey chilli chicken was vile/inedible and I had to throw it away (it looked nothing like the picture in the menu. What a waste of money.

Good so bland tasteless noodles hard as straw and unable to eat them total waste

If I could give 0 stars I would, £42 for cold tasteless food, the chips were rock solid and I think it was a quarter portion, the curry sauce was half a tub, the noodles were pale and bland and the wontons were the emptiest, most expensive wontons I’ve ever had! There was literally no filling, I had such high hopes for this place but have been hugely let down with a large dint in my pocket.

Absolutely awful and really expensive. Service nonexistent. I would never visit again. Wished I had looked at Community Whatsapp first terribe reputation

would 100% recommend ordered a number of times and food quality and temperature is amazing also Never had any issues with any of my orders.

We ordered 6 meals for 6 people and came very quickly and still piping hot! So impressed will defo be coming back love you so much to the owner of this takeaway, made my 21st birthday the best 21st birthday I’ll ever have xx

Excellent curry’s and spare ribs

Great food but missed a dish off ☹️

Expensive for what we got, and the order was wrong as well

Amazing food, house special chow mein big portion with plenty meat, will defiantly go back👍

stone cold food and yesterday's chips reheated.

Best Chinese I’ve never had, will order again

Food was disgusting no prawn crackers and spent over £40 portion sizes were outrageous so small couldn’t feed us all! I will never order again from this place

Great menu selection loads to choose from which is great as my husband & I are very picky. The food was delivered bang on time and was delicious. We would definitely order from here again.

Fried rice was dry and hardly any Duck in Duck Fried Rice. Chips were stale

Good selection of items, very tasty, would definitely order again

The sauce for the King Prawn crispy seaweed was pretty tasteless. Chicken fried rice had more rice than chicken. Disappointing .

I mean i do like the food here previously but won’t be back found a bit of plastic in my food last week and I rang to complain about this then the lady was like umm no not here.. well I definitely found it in my food they took my number and said they would call back and it is nearly a week no call back terrible customer service they don’t care

First time trying this place. Very warm welcome from the lady front of house. Very reasonably priced and accommodating to changes. Was a bit disappointed with the wontons when I opened them. (Pic1) Thought it was a sign of what's to come but oh how I was wrong. Massive portions after that. Salt and pepper chicken was lovely and a massive portion. Curry sauce is lovely and sweet. Only marking it down coz of the wontons. Otherwise, spot on!!! Highly recommend.

Just had a Chinese from here and nothing we got was fresh chips cold beef chewy spring rolls were that burnt they were black never ever use this place again

Very good hot and sour soup, and gorgeous chicken with pickled ginger and pineapple. Leave some for me please! Highly recommend.

Absolutely disgusting munchie box, all burnt and reheated. The curry sauce exploded and melted into the box and also burnt my hand !! We will not be returning here again

Called in and ordered a take away 7/1/23. I am only 5 mins away so got home asap. Spare ribs in King do sauce, really terrible. Egg foo yung like a burnt omlette and greasy. Chips soggy and undercooked. Good ratings are old prior to new owners so do not be fooled into thinking they reflect the quality now. What a pity , this place was once brilliant

Terrible.Ribs tasted of burnt oil, main course no taste at all just gloy gum, chips soggy

News years eve. Decided to go back to Paklok after covid. What a mistake. Ribs tough at £7.50 for 4 and tastewd of burnt oil. Chicken and ginger like gloy gum, chips soggy. Terrible, I will not be back and advise you to do the same

Food is lovely, order always ready for collection when I arrive, friendly staff.

Disgusting to say the least. Chicken balls and chips all re-fried and absolutely charcoaled. Couldn’t get your teeth through the chicken balls at all. Wouldn’t even let the dog eat one. 30 pound order and the food quality was absolutely terrible. We won’t be ordering again in a hurry. The noodles were mushy and awful. Sweet and sour sauce watery and so vinegary. Prawn crackers were the best part of the order and even they were stale.

Really gone downhill, used to be our go to Chinese takeaway and what we had on Friday night was shocking- extremely overdone prawn toast, claggy rice all stuck together, gloopy sauce, fatty meat, not up to usual standards at all- won’t be ordering again

Quick delivery time however food was very poor, curry not spicy, meat was very fatty. Chips were hard like they'd been reheated. Will not be ordering again.

Had a takeaway last night. The food was lovely. The highlight was the spice chicken soup it's a must. So nice lots of flavour

1st time and last time. Ordered 3 different meals for 3 people and all of us were very disappointed. Its also More expensive than others.

1st time and last time. Ordered 3 different meals for 3 people and all of us were very disappointed.

Worst meal I have had from here and I used to come here a lot. Definitely gone down hill. King prawn curry had horrible watery sauce at the bottom of the tub. Had to drive 25 mile round trip to replace it yet same quality again and told it was soy sauce. Awful taste and when complained I had to drive so far to change it I was offered a can of pop. Won’t be back. Poor quality, poor customer service

We've taken to ordering from here regularly (we like Chinese takeout WAY too much!). Its decent quality all round, and we've tried a good bit of the menu. We get our orders in no time. They always tell us 'up to an hour' but its never taken more than half that. Only gripe is that we got a hair in one of our orders... That was a while back, and it happens, but it's off putting. OK... update. Need a new Chinese place. Just got a quarter duck that came with mouldy, rotten cucumber and spring onions. Had started eating before we realised too...

Disappointing. Main meals full of peppers to make up for the lack of meat and the meat that is there is poor quality.

First time i have been since lockdown started. The counter staff were polite and fun but the food tasted like it had been stored in a damp place. It was disappointing. It all looked good. Without the taste, the good points mean nothing

Just had a take away. The chicken absolutely cremated and inedible. Could only eat the rice, straight in the bin it went or new teeth. Got my food in shop within 3 mins from arrival. Dreadful must have been made hours ago! Such a shame hope this is constructive but i'm very hacked off! Do you have a right to reply? You should and explain!

Used Pak Lok for many many years. Last ordered in April ...meal was terrible. I phoned as soon as we received our food and started eating the meal to complain about the quality and taste. It was actually put in the bin. Certainly was not beef. We were told next time we ordered it would be a complimentary meal, free of charge and a note would be taken of it as we were longstanding customers. Rang up this evening (first Chinese since April) and spoke to the same man who answered the phone when I complained. I explained the situation and was basically made to feel that I was lying, because it was back in April. I have the call history on my phone from April...time of ordering and complaint call. He expected a "recording" of the call and for me to know his name. Arrogant and wouldn't honour the complimentary order. Told him I would go elsewhere which we are doing ... Looking at reviews it has obviously gone well down hill and they don't deserve the business. Zero customer service after using Pak Lok for so long.

We used to use Pak Lok all the time,our local Chinese Takeaway was closed today,whilst the staff are friendly the quality was poor especially the beef.Happy to pay more but won't be back soon😔

Tremendous chineze takeaway!!! Staff helpful and friendly

Nice people to work for doing delivery , You need to be careful of certain customers accusing for charges extra 2cquid was a miss understanding on my side

Enjoy the food, staff pleasent, good service

Vile. 1st time used. Never again. Gave the pork to the dog. Rather have chopped pork. Tinned waterchesnut. Bamboo shoots.beansprouts mush mush mush. Curry like yellow water Egg foo young like mashed up poor scrambled egg. Tramps. Get better from a Supermarket for half price. Dog food.

Moved in the area 2 years ago and i’ve tried many different chinese places but this is definitely the best one i’ve been to! Service is amazing, they’re always really friendly and the food is just amazing. If you’re wanting to try something different try crispy house special mixed meats in honey chilli with egg fried rice and their amazing Singapore chow mein. Currently trying to decide on what to get tonight 😂.

Great food, great service and great prices!!! Best Chinese takeaway in gosforth!!!

Nice place clean great food and good staff best chinese had for years will be using this all the time now

Great take away. Best in Newcastle. In my opinion. Food lovely..

This is our go-to Chinese. On the odd occaision we've had an issue, we just called up and they sorted us out.

Ordered food at 6.35 didn't arrive till 8.38 freezing cold. Called take away and blokes attitude was disgusting. Will ever order food from there agzin

My meal was delicious! I partially judge a Chinese takeaway on their prawn crackers, and I specifically want to dedicate this review to how good Pak Lok's prawn crackers are. They're large, thick enough to hold rice -with- sauce, not too greasy, not too porous, and full of flavour! Also, very friendly service ^-^

This place has lovely friendly staff but the chicken is reformed pieces of perfectly shaped rectangles. Shame but fact

Certainly one of the best Chinese takeaway establishments I frequent, I can say the food is always nice and I use them quite regularly, a 5*rating only hygiene is the bomb(well done pak lok)

Tried to write a full review but wouldn’t post. So let’s just say, the chicken balls were mounds of thick stodgy greasy batter and the sweet & sour sauce was thick and tasteless. King prawns were small rubbery, possibly frozen prawns, definitely not fresh, noodles again were tasteless and thick of greas, 1% bean sprouts 99% noodles and the chips, how can anywhere go wrong with chips? Got the salt&chilli chips, all burnt crispy with no potato left inside, probably re fried after going cold. Give this place a miss, thank me later! P.s. wish I’d taken photos of the rest!

Amazing wonderful value for money takeaway

Great rapport on the phone, prompt delivery and fantastic curry with free prawn crackers! 🥳

Duck in orange sauce is delicious and the duck pancakes too are excellent. Always tasty food and fast delivery or collection from them. Very good customer service, especially from the man we picked our food up from on our last visit. Only had a problem with wrong food or forgotten food a couple of times in all of our orders (probably too many orders!!), and they were great about resolving the problem. Rang about forgotten chips once and were told they could deliver them to us right away or they would comp our next meal - above and beyond what we expected!

Great food, lovely staff, good prices, never disappoints!

We got a takeaway delivered to the house! Lovely friendly delivery man! Masses of food & we all said it was by far the best chinese we’d all had in a very long time!! A*****

Food is tasty but the Chinese lady is not pleasant because she’s slacking other customer’s back to another staff. Won’t be advice having conversation with her or other staff. Shame with the services

Ordenó una entrega desde aquí, nunca llegó. Conductor de entrega fue grosero e inútil. El personal del restaurante fue igualmente inútil e incluso colgó el teléfono diciéndome "No sé lo que esperas que haga".No pidas comida desde aquí, pasarás hambre.

Pedí un plato de fideos con una pequeña salsa agridulce para acompañar. Creo que ponen además una bañera de baba. Incomible. La carne en el plato de fideos de Singapur parecía como si hubiera sido masticada. Mi amigo tenía el curry de champiñones y no pasó mucho tiempo antes de que saliera de su cuerpo. Nunca volvería a usar Pak lok

Absolutely beautiful food and friendly staff, wouldn't go anywhere else.

La comida ordenada, pero el conductor del reparto sonó para decir que no podía encontrar nuestra puerta pero que estaba en el 62. . . Le dijimos que vivíamos frente al n. ° 62 pero no pudimos verlo por la ventana. . . . luego dijo que no tenía 65, así que salimos por la puerta principal y miramos el 65, que es un par de puertas en el mismo lado. . . Como vivimos en un culdesaco, sabíamos que él no estaría allí, pero pensamos que deberíamos comprobarlo. . . el conductor del reparto sonaba como si no creyera lo que decíamos. . . Llamamos a Pak Lok, pero no obtuvimos alegría, así que sonó Just Eat. . . intentaron llamar a la tienda y al dueño en su número personal, pero nadie contestaría. . Hemos recibido comida entregada antes sin ninguna molestia, pero definitivamente no la volveremos a ordenar. . . Una hora y media desperdiciada esperando comida! Muy, muy decepcionado!

this was the first time ordering from here and i was promised an order which never arrived when i rang back up the lady was very rude and abusive honestly if i was you i would avoid at all costs very very poor customer service

Follow all other reviews. 1 star really slow delivery and poor customer service, one to avoid

Customer service over the phone was terrible. The man I spoke to was so rude!! I appreciate they're very busy but customer service is paramount. Bit of advice....be polite to your customers when they call!!

He usado Pak Lok por más de 15 años. El menú incluye todos los favoritos chinos para llevar, así como uno o dos artículos menos comunes, mi favorito personal es el Chicken KingDo. Siempre está impecable, el personal es amable y las órdenes se sirven con prontitud.

This is my favourite Chinese takeaway. Mind, I always get exactly the same thing so can't bpvouch for the quality of everything else. Get the crispy salt and chilli prawns with chips and a portion of black pepper sauce and you'll thank me for it!

Decidí probar una comida para llevar en Newcastle y me dijeron que esta es una buena. Pedimos algas crujientes, fideos crujientes de ternera y arroz frito con huevo. Llegó en tiempo rápido amigable hombre de entrega (jonatón) y un buen precio.Me senté a comer mi comida y no me decepcionó muy sabrosa sazonada perfectamente, podría sinceramente comer una y otra vez si estaba delante de mí.

Good as always! Ordered a few different dishes which all arrived nice and hot, within the stated time and full of flavour.

Como me senté en mi pantalla buscando información en el pensamiento de una comida china mi arma, creció y creció. Cuando llegó me paraba a atención, saludó el conductor y tomó mi comida. El vapor de la bolsa provocó la emoción de crecer y crecer. Me senté y como la comida tocado mi boca Me horrorizaba pensar en el sabor desagradable. Esperé más de una hora para mi estado de ánimo era este y paraparesia en unos segundos. Si estás buscando un buen tiempo este chino sólo dejará decepcionado.

Great when they get your order right, quick service

Took well over an hour for delivery. They missed half the order and when we phoned about this they said it would take another hour to deliver this. We then asked for a refund for this part of the order and they just hung up the phone, ended up getting food from elsewhere...awful customer service, will never order from them again

Food was hot fresh and really tasty full of flavour not at all greasy definitely recommend to friends and family

Tried to place an order but they didn't want to know.

Waste of time. Don't bother if you want food within a reasonable timeframe

We also call in and collect our food, this time we ordered home delivery NEVER a again food arrived stone cold and tasteless Called and complained as this is not like this chinese takeaway.Offered 10% discount sorry to say I won't be redeeming as we won't be going back

Delivery was delay by 30 minutes, then said on Just Eat it was delivered. Couldn't get through on the phone. Food finally turned up two and a half hours late, incomplete order and cold.

AVOID!! Was told my order would take 45 mins to deliver, kitchen then added 30 mins to the order. Order was marked delivered but never even came!!! Thankfully I didn't pay up front!

Been coming to the take out for years, never really stick to the same dishes. Food is always lovely, hot fresh. Woman who works at the counter is very friendly too.

Contrary to the previous review that said it has gone downhill, I believe the opposite. The Pak Lok used to be awful and I'd never consider eating there, but when our local one was shut one day, we tried it. The food is amazing. Massive amounts of meat regardless of meal, the chow mein is the best I've had, and the crispy meals are to die for. Lush food, would recommend. Only bad thing - be prepared to wait when they're busy!

Our local Chinese takeaway and it used to be so lovely. Unfortunately since its been taken over it's gone downhill rapidly which is such a shame as it was a definite 5 stars before. Hopefully things will improve, until then we'll be looking for a new place.

Bought 3 meals and 3 side dishes. The meat in the two fried dishes was overcooked and brittle and was very fatty. The honey chilli dish was totally flavourless and the chow mein dish noodles tasted watery. Three very different dishes and all three tasted like they had been rinsed in water before being put into the cartons. We had to use soy sauce, sweet chilli sauce and hoi sin sauce to add flavour. Phoned to complain and was told they would "let the kitchen staff know." Have been before a few times and food was always okay but won't be going back. I could have cooked better myself using a cook book.

Whenever we fancy a takeaway, its always from here! Consistently fantastic and never lets us down. Salt and chilli chips are gorgeous, as is the sharing platter and garlic chicken. Would definitely recommend.

We have tried other takeaways but Pak Lok is by far the best. You always get friendly service with a smile and the food is great. The lemon chicken is one of our favourites!

Food was awful when asked if under new management yes asked for money back said no after words on phone had to return food myself for refund

Tried the ribs as a starter, good portion with plenty of sauce. Had the chilli and garlic beef. Very tasty, plenty of beef. Will try other dishes. Did have to wait a while for the order but it was Xmas eve and it's to be expected. All in all a good meal.

Never had a Chinese in months, the reason is because I find it overpriced, and usually never "Restaurant standard" every time I order one. But the wife said "give it another try" So we order spare ribs in king do sauce to start, the ribs were mostly fat and bone, and very very sweet, The main meal was Chicken chilli and garlic, with boiled rice and chips, the meal was mostly sauce, and once again very very sweet, I ate probably more of the rice than the meal itself, and the chips?? Must have been sitting there for hours on end, And to top it all off, no complementary prawn crackers,As per usual, another rubbish Chinese takeaway and I'm sick of it, Nowt but SHAN.

Does what it says on the tin, great selection of dishes

The crispy king prawns in chilli and salt are absolutely fabulous and I have to get a fix pretty regularly or I have withdrawal symptoms!

A favoured take away for years but under new management, which appear to know nothing about flavour or even how to cook rice properly. Sadly disappointing.

I order a set dinner for two which costs 16.3 pounds including sweet n sour chicken, spring roll, beef n mushroom, fried rice, prawn cracker and bbq spare ribs. The portion is enough for 3.The food is hot n the taste is good. The price is really value for money.

I never eat Chinese food s my wife is not too keen but tonight I had the chance to get what I like! I chose the Cantonese meat dish with fried rice & it was fantastic, the price was reasonable £6+ the service fast but not very friendly but I don't come for false friendliness I come for the cracking food & they did not disappoint.Want Chinese food in newcastle go to this place it's fantastic.