Pagoda Chinese Takeaway in Sunderland

Absolutely disgusting!!!! Dont even rate 1 star.. person on phone not helpful at all egg foo young scorched egg.. so egg was non existent shocking to say the least.. worst 15 qwid ave ever spent. Dont bother cause when you ring up they dont give a s**t.

Terrible since new management, I asked for half a chicken I got 1/4. food was cooked too long, chicken was dry and too hard, chips were cooked that long they had no potato inside, they cut your throat when swallowing them. Communication was really hard. Please stay away.

We ordereing prawn egg foo yung, special fried rice, noodles, chips, carton gravy;; cost £19.30 It was terrible, the whole meal was spoilt by pouring the gravy over, normally chinese gravy is delicious, this was sickly sweet, which in turn made the whole meal sickly sweet, Nobody could stomach the food, all 3 people agreed it was sickly, We complained to the takeaway, but were refused any sort of compensation and wouldnt listen to our complaint, at one point cut us off, after 2nd call told us to order "spicy, thin gravy" ??? which is not on menu even if we wanted to order it, after much prevarication we asked to speak to manager, we were told no point he does not speak English. To make matters worse 30 mins later I was running to toilet with upset stomach, my wife was vomiting, Please be advised to stay away from this takeaway for your own health, we were never given an explanation why the gravy was sweet

Jellified meat, awful. Not sure what meat they are using but its definitely not edible. Very disappointing.

. Bought sweet and sour chicken and special chowmain can defo recommend. Got free prawn crackers. Never let us down yet.

Ordered a carton of noodles and chips, half way through and found 5 hairs! One after the other! Absolutely disgusting how on earth do you manage to get 5 full long hairs in such a small meal. Feel physically sick 🤢

Had many a takeaway from here, usually ok. Tonight we had pretty decent (bog standard really) chicken and sweetcorn soup followed by the most flavourless dish I’ve ever encountered from any Chinese restaurant anywhere ever. King prawn and chicken Szechuan (allegedly). I have seriously had far better ready meals from Asda for less than three quid. Just lost a customer tonight...

I ordered a meal to be delivered at 1800 and was informed it would take about 45 to 06 minutes to arrive, (i only live about 1.5 miles) after 1.5 hours i wrung up and was informed it was on its way, after 2 hours i wrung again and was told there was a problem and it would be delivered within 30 minutes and they would give me spring rolls for free because of the delay. after another hour i phoned again to be told it was with the driver to which i then cancelled the order as 3 hours to wait for a meal to be delivered from a journey 5 minutes away and still not arrived is totally unaccusable. I ordered another meal from Chinese 2 Go and it arrived in 30 minutes. after using the Pagoda for over 10 years i will never use them again, and Chinese was a much tastier meal,

Having moved from doxford park to ryhope last year we hammered the local takeaways as we were so busy decorating that home cooked meals just didnt happen , the Pagoda leaflet is now well worn and we have never had a bad meal,always large portions but still high quality with plenty of meat/prawns whatever. i have visited and picked meals up a couple of times and all looks as it should be in the kitchen , we have converted a few of our friends too. Cant wait till the next time i can find an excuse to order in.

This was the worst Chinese I have ever tasted. Put the whole meal in the bin. The prawns were raw. Please don't waste your money.

I first tried this Chinese not long after they opened. Excellent service, great, friendly attentive staff. Just about the best pancake rolls in town. Great food, I have ordered quite a few dishes and not once disappointed.

We fancied Chinese food last night and ordered the set meal for two. The food was first class and we had enough left over for a meal the following day. First class food and really good value 👍

My fave new Chinese! Very friendly, helpful staff and it's always speedy delivery. Great value for money!

My wife and i have been using the Pagoda for nearly five years and i can still remember when i first walked in to order a meal, my first question was do you use real chicken, the assistant looked puzzled and asked what i meant, i replied do you use real chicken breasts and chicken legs in your chinese dishes, i explained to her that i was sick and tired of wasting my money on umpteen Chinese takeaways in Sunderland using what it known in the food industry as MRM mechanically recovered meat, hundreds or perhaps thousands of chicken carcases which have no commercial use are forcefully pressed by machines against a screen which produces a Pink Slime or as known in the industry as Chicken Goo which is then sent to another facilty where chemicals are added to whiten the product then it is shaped into blocks, it is then sold for distribution to the food industry where it is used for Chicken Nuggets, Fast food ie Chicken Steaks, in Tinned soups and all cheap and nasty foods and of course Chinese Takeaways where it is cut of the blocks in strips and passed off as real chicken. Getting back to the Pagoda of 5 years ago the lady assistant ran into the kitchen and brought out a plate with a real chicken leg and a real chicken breast for which i thanked her and i ordered my meal. I phoned our order in tonight and told them my wife would pick it up at 7pm on her way back from church, i ordered a chicken and prawn curry and my wife ordered a chicken chop suey, my wife returned home and proceeded to put her meal onto a plate when i heard ( What the hell is this rubbish ) yes a plate full of MRM or Chicken Goo, whatever you want to call it, and yes mine was the same but baulked out with onions bearing in mind that this MRM crap that they are using probably costs about £10.00 a ton which is a lot cheaper than cat or dog food. My wife told me that the place had been refurbished and that the people were new so it seems it has been took over, well thats another meal destined for the bin and another takeaway scratched off the list. Greedy greedy people.

rang up, order was going to be only 15minutes, woman was lovely on the phone, got there the woman had it ready waiting for us, portions were huge and lovely flavouring.

Been going here for over 15 years and could comfortably lay claim to being the best chinese in the world, sadly new owners have taken over and have got a new chef in as well, Was suspicious when my chicken curry was ready in less then 5 minutes from the moment i ordered and paid (along with my partners and my father's food as well), Tried it on saturday and still feeling ill from it now on Wednesday. I would avoid at all costs, if anybody knows where the previous owners and chef have gone please let me know as i'd beg them to come back!

Tuvo la mejor comida china de Pagoda durante 16 años ahora. No sabía que tenía nuevos propietarios así que cuando nos dieron una mala comida nos quedamos impactados. Esperamos que el chef estaba de vacaciones pedimos lo mismo esta noche. Fue horrible. Todo es diferente, el sabor es pésima. Creo que cerrará pronto porque todos fuimos allí por la fantástica comida que me hicieron. No más. Comer a tu propio riesgo!!!

We used this Chinese for 10 years, amazing...then tonight, ordered and found under new management. Food now awful. Wrong order arrived, they put phone down on me. Eventually got it redelivered and was SAME error!!!! Food now awful, avoid!!!!!!!

Esta es la primera vez que he ido a este llevar como mi amigo dijo de probarlo. La comida era agradable

I use this chinese quite often, me and my family never have any complaints. If I'm picky sometimes you have to wait a long time for delivery due to how busy they are but to me that means that they must be well liked within the community.

Sunderland, regarding my previous visits, has always been noticeably poor in the quality of its Chinese food. If I am wrong, please direct me to the correct ones to go to, but overall I seem to have had rice with chicken on top, as opposed to "egg fried rice"; crispy pancakes, instead of "crispy duck pancakes"; and black bean soup, instead of "beef with black bean sauce". Like previous reviewers have suggested, compared to the rest of Sunderland this place is actually quite good; but only compared with the rest of Sunderland. When compared with the rest of the country, this takeaway could just about scrape an average.Regional discrepancies on the menu were interesting; I was looking for a kung po chickcn. The menu, unfortunately, only displayed "bo" chicken. I asked the serving girl what this meant, and she had absolutely no clue. I would have thought she should have more qualification than that before being accepted for the job; notably knowing what is on the menu, but I chanced it and ordered it anyway.The "bo" chicken was interesting: very much soupy, very liquidy, but with similar ingredients to a kung po. It was not as spicy as a kung po should have been, which is unfortunate given that a kung po is barely spicy at all; nor was the chicken as crispy and battered as is usual - instead they were strips of almost tandoori-like chicken. It was pleasant, but I would take a kung po over it any day.My grandmother enjoyed her chicken with ginger, though she did not have a great deal to compare it to having avoided chinese food most of her life. The crispy duck pancakes were quite good - the skin was removed before cooking, it seems, and the pieces of duck were incredibly meaty, but this was just about the only good part that I sampled. My father enjoyed his satay beef, though again complained about the overbearing amount of sauce.In short: have the crispy duck, but don't bother with the rest. Though if you really must have a Chinese takeaway in Sunderland, this may just be one of the minority that are above a "poor" standard.

waited an hour for an order i was told would be ready for 20minutes by collection. got to shop did not get told how long my order would be, did not get any apology for the wait. almost walked out.

Probably the best Chinese take away I've discovered so far in Sunderland, but speaking as a native born who now lives in the South East, the general quality of Chinese food in Sunderland overall is not good. What is it with this drenching of whatever dish is ordered in a thick very dark brown gravy/sauce which overpowers the dish and does not look attractive? Anyway, ordered crispy duck - not crispy, no traces of skin, very pale meat. Not my cup of tea but my son enjoyed it I believe. Sesame prawn toast? OK not the best I've had by a long shot, very thin layer of prawn paste - and a little soggy. Mains? A good beef in satay sauce, once removed from the aforementioned swimming pool of dark brown gravy, and I believe the Kung Po Chicken was alright too, although why it was mysteriously called Kung Bo Chicken was beyond me. The Chicken with spring onion and ginger was also good (once removed from the gravy/sauce).

There aren't many good Chinese takeaways in Sunderland but this is one of them Food is always delicious Spare ribs in the sauce are to die for Never had any problems here. Highly recommend

After working a long stressful day I decided I would order from my regular chinese takeaway. I have ordered previously in the past without issue and food is good. Wow how disappointed I was tonight, I was told by the receptionist that the order would be delivered in 50 minutes to then wait an hour and 45. Once I made my complaint I was told the driver had to return as the bag had split and a fresh one would be delivered. You can imagine my surprise when the driver eventually arrived in tow with my order in a split bag and told me my order was the original one taken from the shop. Whilst the driver waited i checked the order to find luke warm curry and cold chips. I re contacted the shop to explain my disappointment when I was told "well if she wants a fresh order she will have to wait for it to be cooked and when a driver is available to bring it". No thanks I replied I have waited nearly two hours....normally a great chinese but despite the wait I'm more upset by the lack of customer service in dealing with my complaint.

This is our favourite takeaway and is also handy as it is 3 minutes walk away so we use it quite often we always get same meal of chicken and king prawn egg foo yung and it is always delicous with lots of chicken and king prawns and cartons are always full to bursting, I would like to try other meals but the wife always wants to share this one, but it is good!

Had a very decent takeaway from here. Food was really good and very reasonable. Will be using them again.

Had a great chicken in black bean sauce. lots of, tasty and a price. Whole family love our meal. Would definitely recommend.

Had a takeaway from here on Saturday and found the service to be excellent. The food was spot on. Would recommend if you want a decent Chinese in Ryhope.

My favourite dish was deep fried shredded beef. always timely and friendly. been going there for years, my favourite chinese

Regular customer of this place Lovely food never had a bad mealFrom here. Its a must try, friendly service fast delivery.