Paddington Station First Class Lounge in City of London, Westminster

The GWR 1st Class Lounge at Paddington Station comprises of several rooms. As you enter the lounge you are met by an uninspiring plain room with seating that is basic, worn, and unfortunately grubby - More akin to an NHS waiting room. If you walk to the end of the entrance corridor and turn left, you will find the older atmospheric part of the lounge, full of period leather armchairs. I highly recommend that you make the effort to find the historic part of the lounge. As has been mentioned in other reviews, the food and snacks available in this lounge are basic. Tea, coffee, juice and non-alcoholic beverages. Biscuits, crisps, and fruit. It's not anything like an airline business class lounge. So don't expect much and you won't be disappointed. What the GWR 1st Class Lounge does have to offer is some peace and quiet away from the hustle and bustle of the Station Concourse. This is a plus for any traveller at peak times.

This to me isn't first class by any means. It's a few seats , tea , coffee and soft drinks , peanuts , crisps and fruit. The seats were grotty. Staff friendly and welcoming though.

As with other reviews I would not bother. Really gone down hill. No sandwiches just some fruit and biscuits diet coke or lemonade or water?! No decaff options so couldn't even have a coffee? wife had one and was awful. When u pay £300 more than standard fare you expect much more. No table service just a room with dirty seats no fast wifi just station general wifi!? hot as temporary air con units put in place not very good, Awful will not bother again. Years ago at least there were sandwiches and other food and cleaner!??! Next time will fly rather than use this service. Do not bother also now find out there are no sandwiches or real food included on the train either!??

Spotlessly clean, welcoming staff, a haven of peace just as the station was gearing up for rush hour on a very hot day. Good range of cold drinks as well as teas and coffee. A range of light snacks to suit all tastes. Lovely fresh fruit was available too. A welcome pause between trains. We shall certainly visit again. Many thanks to all the conscientious members of staff who were quietly cleaning and tidying around and always available to answer queries.

Quiet refuge for 1st class passengers whilst waiting for the train. Friendly staff and fair range of light refreshments.

No information at the station regarding use. Asked staff member who directed us but failed to say it doesn't open on Sunday until 10am we arrived at Paddington at 8.15am so completely useless to us. No mention of lack of use when we booked the tickets. Certainly not first class service.

Selection of tea's, coffee machine and soft drinks. Crisps, nuts and aa good Selection of biscuits and fruit. The thing is the staff keep it immaculate clearing and wiping down and the toilets were modern and clean. No its not a first class airport lounge but it's somewhere clean to use the loo and have a cup of tea and a snack and do a little work of just charge yourself and phone

You have to assume that, much like the on train first class refreshment service, GWR has made a conscious decision to offer a low level basic service. In that respect it is achieving what it set out to ! Location on platform one with little signage. Fairly small, we sat at chairs looking out on the platform with power sockets. The fabric covering was worn through on the arms to expose the wooden frame. Low level offering; biscuits, fruit, cold cans and tea / coffee machine. Two packs of gluten free cheese and onion sandwiches also on offer. Have to wonder what another operator would offer if they took over the franchise. It would have to be an improvement !

Since I only paid an extra £15 to upgrade my ticket (GWR sale) I may be coming at this from a different perspective but I thought this a very nice lounge. I had an excellent greeting from a gentlemen at the door who checked my ticket and as I left he was keen to make sure I knew which platform my train departed from. The lady looking after the lounge was EXCELLENT, extremely friendly and in and out of the back room every few minutes to check for new customers. The cold drinks and hot drinks machine you can help yourself to, as well as fruit and biscuits, please see photos. There are always salted or dry roast peanuts and ready salted crisps which will be offered to customers by the attendant as well as a little pot of hummus and tortilla chips at lunch or porridge at breakfast, see menu photo. The toilets are spotless and there are showers and a hairdryer. There is a section for those who wish to work, an area which is well lit which is where the food and drinks are but for those customers complaining about it looking like easyjet then you should have walked to the other section of the lounge which is all comfy seating, dimmer lighting and old style vibe. The temperature was a comfortable warmth for February. I would definitely upgrade again.

We agree with all those who have observed this once excellent and legendary GWR provision has declined into a cutback and unwelcoming service. This is no longer value for money as a first class experience. The catering options are now miserable, the staff reluctant to engage (except when checking your ticket and allowed time there), magazines to browse and free newspapers have gone (as has TV in the entry area), the carpets are a faded echo of GWR's better days and on our weekday early evening visit there was hardly anyone else there to use their well worn furniture. Absolutely miserable compared to how much we loved our visits pre 2019. Would GWR like to comment on any improvements that may be planned?

Air con inadequate on one of the hottest days of the year, uncomfortably hot. Not sure it's actually working, could be just a fan. Inadequate seating is poorly laid out and does not utilise available space well. No luxury feel to it, better seating in an average pub. Nothing to read. Free drinks only positive. Only apples for food!

What have you done GWR ?. This one time respite with its wine, crips, cake, fruit etc available to FC passengers has been much reduced. Apparently if you sit down a "host" will come and take your order. Hmm, best tell that to the "hosts" and no-one came to me for 30 mins. I had to go and knock on a door. The evening food offering is crisps or nuts. Just as FC in the trains went from wonderful, deep leather seats to easyJet style, rockhard seats, I'm afraid the lounge has been similarly downgraded. Toilets are good though !

Clean tidy Lounge with very attentive staff. Limited range of food available but included fresh fruit. I found stay comfortable for the hour I was there and was a quiet escape from a very busy station.

Coffee / tea machine broken 1 soft drink can per person 1 packet of biscuits per person Attendant actually stood over us to make sure we didn’t exceed this. He seemed to have the attitude that the items taken were his private property. No crisps or nuts. With his salary and the surly uniformed attendant demanding to see the first class tickets the whole experience must cost a lot more than it provides.

Like every thing else with gwr, downhill fast. When I compare and contrast over last ten years, it has steadily got worse. Poor seats and very limited refreshments today..don't bother, basically biscuits and that's it...standards!

Travelled up on the sleeper from Cornwall, and wanted to have a shower, and get dressed for a formal lunch. Told that we could each only use the shower for 15 minutes (fine for a male, useless for a female). Showers were clean, although a bath mat outside the shower would have been good. Friendly staff, but lack of hanging facilities in all of the lounge. Coffee from machine was acceptable; in this day and age, their wifi is awful.

This lounge on Platform 1 operated by Great Western Railway deserves plaudits for allowing first class Eurailpass holders access, unlike in Italy TrenItalia. It has alimited range of snacks and drinks: I didn't see any alcohol. The staff member on duty was pleasant and the lounge serene as I waited for the excellent 'Night Riviera's sleeping car train all the way to Penzance in Cornwall.

I understand the ‘new’ first class lounge on platform 1 was cobbled together during Covid to vacate a larger lounge space for workers to get ready, distanced, for their shifts. That’s what I was told by a member of staff 2 years ago. However this poor excuse for a first class lounge continues to run. Although clean, expect student style seating and not much space. GWR really needs to rethink this space since there’s no hint of luxury or serenity that you expect with first class travel.

There was plenty of coffee and beverages to have . Plus showers and hairdryers if required . Pleasant staff and tv to watch . Can arrive up to 2 hrs if you need to . Screen to see departures.

On first impression the lounge appears reasonably decorated and laid out, it is more a Costa coffee style establishment. The front door host gave a warm welcome upon entry. There are two hot drink machines offering various beverages. A single option on crisps (Salt & Vinegar) four choices of biscuits and cold bottled water. The lounge is a slightly better option than other establishments on the concourse and I would class it adequate. Do not expect Airport lounge standards. Based purely on my experience and observation as I waited for the 11.58 to King's Cross on 21st November 2022, was the sheer number of long red winter coat and beanie hat members of staff, entering the lounge, helping themselves to the victuals on offer and then congregating around the galley area having a laugh and banter. As things became more boisterous between them the noise levels rose significantly. Quite possibly the hard surfaces added to noise reverberating around the space however, it wasn't pleasant experience everytime an external member of staff entered and interacted with the hosts.

A visit before our very last train journey of 66 in 5 weeks - interrailing! Nice old room with high ceiling, clean toilets and showers, hot drinks machine, juice and coke, biscuits and crisps, nuts etc. I expected it to be larger but we found a seat. We had enjoyed the OBB ones in Austria and it was a nice surprise that we could use this one in UK before boarding our final train home.

We had dinner on the Pullman service from Plymouth to London and it was fantastic. The food was amazing and the staff (Jenny and Mike) were outstanding. I can’t recommend this experience enough. Very memorable.

Booked first class return from London to Par in Cornwall. First Class a waste of money really. Additional seat space was the only benefit, although the service was quite busy. Food offer was a disappointment - just snacks/crisps and tasteless coffee. Once they've been around once there's only so many packets of nuts you can eat. On the return, I asked for a gin and tonic - took an hour to arrive, no ice or lemon. Just warm gin and warm tonic. Felt like I was asking for a rare prize. Staff were friendly other than one ticket inspector who agressively asked for my ticket even though I had shown it to her at the beginning of the trip.

How Great Western think this is value for money is beyond me. I got in through a £14 Seatfrog upgrade, but the experience on train and in here was severely lacking. No real food just a modest selection of crisps and biscuits. Poor selection of drinks. Just coke and water if you didn't want a hot drink. Poor value at the discounted rate let alone a first class ticket price.

Treated ourselves to first class tickets and were very disappointed On the way up to London. Only thing on offer was tea, coffee and a tiny snack box. The carriage itself didn’t even feel anything special. Wasn’t anywhere to keep your bulky luggage Thought first class was meant to be an experience. Not what was portrayed on the website First class lounge …. Try More like empty canteenUncomfortable seats, nothing first class about it. On offer is a selection of biscuits and nuts. One of the coffee machines is out of order and in previous reviews I can see it’s been out of order since august 2021 Won’t be buying first class tickets again.

It’s ok, and a nice place to get away from the hustle and bustle of the station, but it’s not my idea of 1st class. There were two coffee machines. One was out of order. The choice was good though - coffee, tea, hot choc, mocha etc. Bottles of water were provided, and cans of coke, but only regular coke - not diet. There were also jugs of juice. No alcohol was provided. Snacks were little packs of cake and biscuits, and pain au chocolat. A very small selection. No sandwiches. It has its own toilets, so you don’t need to leave the area to visit the bathroom. Free wifi available, but that’s available throughout the station anyway. There was a socket by my seat to charge my phone. I was a little disappointed with it to be honest, but at least it was a comfortable area to sit, with tables, while you waited for your train. A quieter area away from the crowd.

I was pleased that the lounge was both open and pretty much just like it was before COVID. You can help yourself to coffee, tea, cold drinks and snacks and it’s a comfortable place to wait before boarding your train. The lounge looks very tired and worn and doesn’t look very first class. I felt customer care needs to be drastically improved as the lady on the front desk was not particularly welcoming. Also there were two other female employees behind a screen chatting constantly which I felt looked very unprofessional.

We went first class from Oxford to Paddington for my birthday, the service on board was disgusting.. not even a drink. When we went into the first class lounge at Paddington the only thing there was tea and coffee. No snacks. I did rise an complaint but took 3 weeks for reply just saying they are sorry.. These train companies are ripping off customers for lots of money..

Incredibly helpful staff, especially a gentleman (I think he was called Dickson) who helped so much when my train was delayed, finding out the platform for me and the length of delay. Went out of his way to offer help and was so kind and friendly, he really made a difference to my journey. Small array of drinks/snacks which was appreciated (hot drinks, cokes, ready salted crisps, peanuts, and tiffins). I gather it's not the usual selection, but that's completely understandable given Covid and it was certainly enough to pass the time before my train.

The lounge is like a forgotten room on platform 1 ! Dark dismal warn chairs like its lost in time definitely don'tbotherto visit .

Very disappointed with this lounge - shabby furniture, broken coffee machine, meagre refreshments - would not bother again,

21/6/21I had chance to use the lounge at Paddington on Monday while waiting for my train .The gentleman that served me was very polite. Alas the coffee was ok but not brilliant like I’ve experienced before , very sparse with choices... looking forward to the end of lockdown when we can return to the new normal....

I totally appreciate train travel is different in times of covid but had a TERRIBLE experience travelling on GNR first class from London Paddington to Cornwall for a long weekend. Having paid over £185 for a return ticket I was shocked how poor first class catering was. The website features pictures of a trolley offering fruit, fizzy water etc yet NO fruit, sandwiches, muffins, pastries, fizzy water etc or alcohol offered gratis. I travel regularly and have to say GNR has been the worst 1st class experience post Covid and definitely wasn’t worth the £185 ticket cost. Dirty head rests that need changing. No hand sanitisers provided on the train. Filthy bathroom with water filled slippy floor from the toilet and the tap didn’t work! Very disappointing - don’t bother upgrading and save your money instead.

We where told it was open even the website its openAddress: 19 Eastbourne Terrace, Paddington, London W2 1FT Hours: Open ⋅ Closes 11:30PM.The one rating it was there.

パリ行きの列車の出発時間までゆっくりくつろげました。ファーストクラスとはいえ、そこまで値段も高くはなかったので利用して正解でした。

Comfortable seating - useful for working with plenty of power points. I’ve always found staff extremely polite and helpful. Good range of drinks and snacks.

After purchasing a first class ticket i was very excited to try the first class lounge. I didn't get the best greeting on the door but i found it a very relaxing place although there weren't many seats and i didn't explore as my train was in 20 mins and i had rushed from work.Teas, coffee, water, wine, fizzy, crisps, cake ect were all complimentary which was a lovely touch. I would have liked much more time before my train to relax but was a good experience.

Great if you want to grab a coffee buts its usually rammed and there are no seats. If you haven't been and in your mind your thinking it's like a lounge at an airport ... please don't as you will be very disappointed.

Still smarting from my visit here a couple of months ago. Having paid the extra for 1st Class I was disappointed to be told, in a very curt manner, by the woman at the door that the lounge was closed and just pointed to a note on the door. I went to Customer Services for clarification, as the woman was so rude, and was given a £5 voucher towards a sandwich at one of the station outlets to eat whilst I sat outside on the concourse and froze.

No tan bueno como solía ser. ¡El salón con las cómodas sillas está cerrado cada vez que visito! . No hay periódicos No hay sándwiches los fines de semana (que creo que es terrible). Es bueno tener una habitación tranquila con bebidas, pero no estoy seguro de que sea con el dinero extra. ¡El servicio en el tren fue abismal! Creo que la próxima vez iré al pub más cercano con el dinero que ahorré.

A great place to wait for your train, really comfortable area with a wide range of nice refreshments. It’s nice and clean and a good place to kill time.

Usé la hora del almuerzo de la sala este jueves mientras esperaba que GWR llegara a Exeter. Digamos dos tercios completos. Espacio en el banco y las sillas frente a las nuevas noticias. La hora del día significaba que había una buena selección de sándwiches frescos y componentes para todo el día. Neveras de bebidas frías completamente surtidas y amplias copias del Times, FT, así como las publicaciones periódicas habituales. Saludo amistoso a la llegada, cuando salí a una tienda y de regreso. Lo mismo con los que cuidan el refresco y limpian las mesas. Ducha, inodoros, etc. todo en primera clase y como nueva condición. No me puedo quejar.

arrived in plenty of time for 10.48 to Swnasea , coffee pastries and paper , Nice old wing chairs , helpful staff advising the correct platform , does what it says on the tin , fisrt class lounge

Mi esposa y yo visitamos recientemente el salón GWR en Paddington y entramos en el primer salón con el que nos encontramos, que no es el de los Chesterfield, pero no nos preocupaba el estilo de los asientos, por lo que nos quedamos quietos.Mantuvimos nuestras expectativas bajas, ya que obviamente no iba a ser una experiencia de salón de clase ejecutiva en el aeropuerto, pero ambos salimos gratamente sorprendidos de lo que encontramos.El café era perfectamente aceptable. Pasteles, bocadillos y refrescos eran abundantes. No vimos alcohol pero creemos que se puede encontrar en el salón alternativo.Llegamos sobre las 9. 45 de la mañana de un sábado por la mañana y fue bastante tranquilo en términos de clientes. La televisión comunitaria [BBC newsfeed] funcionaba con subtítulos y los baños estaban limpios. También hay un escritorio largo en ángulo equipado con USB y tomas de corriente escondidas en la esquina.Mi esposa y yo disfrutamos de nuestra corta estadía en el salón GWR.

Este es un muy buen largo. Mi llegada por la mañana fue muy buena. El personal era amable y las duchas y la selección de aperitivos era excelente.

The lounge was half closed for 'refurbishment' - so crowded and not at all what you'd expect - poor at best

This is the first time I have used the lounge. Entrance to the lounge was closed off with no indication to walk a little further for the entrance. Very confusing. The hot drink and a biscuit was acceptable. There were 2 toilets, one, out of order. One toilet for the whole of the lounge is unacceptable when this was was for male and female. The toilet was dirty and the floor soaking wet. I was in the lounge for two hours and the toilet was not cleaned whilst I was there! I would not use th8s lounge again.

It was the first time to use the lounge. Sadly it was being refurbished so I accept that it might have fallen short of my expectations. But, would I use it again?....Absoulutely yes. It was a relaxing way to avoid the crowds while enjoying light refreshments.

We 'sneaked in' here as travellers on the sleeper service and enjoyed the peace and quiet for an hour before we boarded. The staff were pleasant and helpful and we enjoyed drinks and some snacks. It made a good start to an excellent journey to Penzance.

Having access to the lounge prior to my trip, Paddington to Totnes, was a god send. I arrived in from NZ and desperately wanted a shower, a change of clothes and a place to gather my thoughts. A quiet haven, pleasant staff, a few snacks, coffee and a hot shower ( great water pressure, very clean and fluffy towel) I think is outstanding value for money as included in the price of a ticket. FYI - no requirement to book and I had specifically contacted the GWR contact centre to check. A previous reviewer must have struck a bad day.

Utilizamos el salón antes y después de usar el servicio de cama a Penzance.

Comfortable and very dignified ample place to wait for your train. Staff is very polite and helpful. Complimentary hot & cold drinks, biscuits and sandwiches are available in two places of waiting. Our first time experience, Very impressive.

I've used the lounge many times and access to it is an influencing factor in deciding which route to take to London. I particularly like the leather Chesterfield armchairs - where do GWR buy them?

UBICACIÓN Y HORARIOS DE APERTURA:

re alcalde de Londres PTAC 1 calle. ¿Clase Priv All Rail N aceptable para acceder a las salas VIP de Paddington y Cardiff?

Can you use the Paddington lounge after your train arrives at Paddington? Many thanks Phil Hughes agencies

航空会社のラウンジのようなイメージを持っているとガッカリすると思います。特急列車の待合室で、ドリンクとスナック類を自由に取ってくつろげる場所です。結構混雑しているので、周辺のパブなどでゆっくりするほうがいいかもしれません。電源が利用できる席があることと、不特定多数が入室できないようになっているので安心ではあります。

When I travel to the Isles of Scilly, I go on the Sleeper to Penzance to catch the Scillonian, and I always use the 1st class lounge before I can board the sleeper. It has always been a really great experience, but today it has not been a good experience at all. It all looks a bit shabby, and the really comfortable lounge is not open now. It is not the fault of the staff, only half the lounge was open, a very poor selection of drinks and snacks, obviously GWR are nearing the end of their contract! What a shame , it was always a really lovely experience, it is not the fault of the staff.

Think of this as more of an upgraded waiting room than a first class lounge, and you won't be disappointed.

My son and I had purchased first class tickets to Cardiff from Paddington. We were coming from Canada so after arriving on Heathrow Express, it was nice to have a spot to kill a few hours.

I know it's very lovely in there because I have been in there once. However after my train was seriously delayed I tried to go in there when I finally got to Paddington as I was desperate for the loo - and was denied access because the GWR woman didn't believe I had only just arrived on one of their very delayed trains. However the man before me who just strolled past her didn't have a problem getting in, despite her not asking him for his ticket. GWR should not be allowed to run a railway franchise.

On waiting for my train back home, I was able to use the first class lounge, I used the Queen Victoria waiting room which has lovely, old fashioned style leather seating. There is a good selection of teas, biscuits and other refreshments. However, the coffee machine was out of order, the kitchen units look old and outdated, and there is plenty of evidence of the former "First Great Western" branding about, even though it has been GWR for nearly 4 years! The room itself is need of a touch of paint and a general clean. The toilet is not marked out from the main entrance so you have to ask the first class host in order to find it. It would be nice to get newspapers other than the biased Daily Mail which seems to be the only newspaper GWR give out.

First time going to the First Class lounge. Nothing seems possible! Scrutinised our tickets, not forward in offering any information, standard answer was “its not possible “. The lady wasn’t welcoming or helpful at all. We left without even seeing the place.

Five stars, as the place is great, however been waiting many months for new coffee machines: meanwhile the old ones languish marked ”out of order”. Staff excellent.

Normally when we use the First Class lounge it's lovely, not so this time. On arrival we were looked at very suspiciously by the male member of staff and asked what time our departure train was! Whilst in the lounge we observed the same member of staff speaking to mixed couples and inviting them to have something to eat, but to us - two chaps in their 50's he rudely told me whilst I was getting a cup of tea that nothing was to be taken away! I did not like the implication, or his attitude!

As part of our day out in London today I had booked first class tickets as a treat for my daughter. We went to see a matinee show and I knew we would have some time before our return train so had looked up reviews of the first class lounge so that we would know what to expect. Having seen replies to criticism about non-functioning coffee machines dating back to December and January I assumed that these would have been replaced by 21 February. After all, the replies said that new machines were “on the way”. Well if they are new machines they have broken down already. Instant coffee only in both sections of the first class loung and very uninspiring snacks. White grapes and sad looking apples were the fruit option. Ultimately the lounge is a more comfortable place to wait than the concourse but does not feel like a first class experience. As for when they will have functioning coffee machines? I wouldn’t hold your breath!

I usually have a break from the journey down south at King's Cross and the lounge there. So this was a welcome change.

We always come here after a mini break in London, this time we were very disappointed. Got here Sunday morning had to sit in the harder plastic chairs on the left side of the building as the comfortable right hand side with the sofas was closed. The only food available was rock hard croissants or biscuits. The hot and cold drinks selection were good, that’s the only good thing I can say about the whole experience. No newspapers! No charging points. Hardly any food! The train home had no sandwich’s or hot drinks at all! Soft drinks , crisps (only allowed plain) what’s the point in paying this extra for hardly any service? I think next time I’ll go to a coffee shop or restaurant with the money I save and have a nice meal!

A quiet sit down, with newspapers, WiFi, crisps, nuts, drinks and cake. Clean, friendly staff, quiet. Left an item last week, popped back in after the weekend and got my property back. Very happy.

He estado aquí varias veces y siempre lo he recomendado a mis colegas. Dios mío, es horrible ahora. Leí las reseñas anteriores de diciembre - no hay máquina de café que funcione. ¡Todavía no está funcionando! Vamos chicos, algunos pensarían que no les importan sus pasajes. ¡Solucionar el problema!

No tan bueno como pensé que iba a ser, espacio limitado y las sillas no eran realmente tan cómodas. La elección de la comida era normal, la selección de bebidas era buena. Sin embargo, es mejor que estar sentado en la estación fría mientras espero.

Usé este pequeño escondite con un amigo en diciembre. Fuimos más temprano para nuestro tren, pero nos recibió un miembro del personal de la recepción. Buena selección de paquetes de aperitivos y bebidas que incluyen vino tinto y blanco, aunque ambos no bebemos. Hubiera sido bueno si hubiera un sándwich disponible para la gente. Afortunadamente hay una tienda al lado.

El salón es bastante básico, aunque los nuevos sofás de cuero son encantadores, el resto de los muebles es pobre. Ninguna de las dos máquinas de café funcionaba y tuvimos que hacer té con agua tibia.

delightful visit to the 1st class lounge and enjoyed some refreshment before heading to my hotel after a long journey from Cornwall. Staff very friendly and very approachable. relaxing short period away from the rush of the station and streets near by.

Looking forward to using this lounge before boarding the night train to Penzance. Found this lounge very poorly set up for passengers like me. Staff poor, facilities poor and quite honestly they could rename it a waiting room rather than a first class lounge in my opinion.

Nice waiting room with drinks and snacks before you catch your train. It’s located on platform one. There is also an attendant.

Shower was good to have. Coffe, tea and juice available with shortcake biscuit. Very basic furniture. Reasonable just for a shower (Free coming off the sleeper, otherwise you pay for use of towels).

It's ok, but I think it tries too hard Maybe the staff relaxing just a little. Service is good.. Coffee and bits are quite adequate It's not bad , just early in the morning! Will be trying the Night Riviera, so it's not all bad!

Have used the lounge many times over the years. It is useful for resting, working, snacking and drawing breath waiting for or recovering before or after a journey. The toilet facilities have been upgraded, I think there may even be a shower. The older style rooms are still peaceful and comfortable but late afternoon yesterday the main room seemed less well provisioned and set up. Over the years the big wall tv was usually silently on the bbc news channel with rolling subtitles but this time it was some ghastly daytime antique/auction/upcycling show with no sound or ST. At least the departure screen was live. The long bench inside the window makes a good spot for recharges and work. The hot and cold drinks were well stocked but so far as I remember the only food was prepacked biscuits cake, crisps and a bowl of grapes and another of apples. Maybe they still have croissants etc in the mornings, occasional dinky sandwiches etc at other times. But it did feel a bit flat. Just a little adjustment and attention to provision and the TV would have made a disproportionate difference.

ブリットイングランドパス（BURITRAIL ENGLAND CONSECUTIVE PASS)のfirst class（シニア）を購入してのイギリス旅。　駅によってはfirst class　loungeがあるようで、パディントン駅を利用する時に探して利用してみた。　ホームの1番線側にこのファーストクラス・ラウンジがある。

Lovely train lounge waiting area with newspapers, coffee, tea, pastries, magazines, juice, croissants and friendly faces. Well worth the price of a first class ticket.

We were very well looked after prior to our sleeper train to Penzance. Good food, drinks available and very clean. Staff were very helpful.

ABSOLUTELY DREADFUL CUSTOMER SERVICE at point of entry. We were ‘greeted’ with - “we are short of staff so there’s no bar on the train and a limited breakfast”, whilst said operative was on her mobile phone. We were then barked at to close the lounge door. I was utterly surprised that at a ‘first class’ lounge how badly we were treated. We were ushered (whilst the lady at reception was still on her mobile) through to an area with little seating and when I tried to pull some chairs together for our group I got shouted at and told I wasn’t allowed to do that. The GWR website promotes the first class lounge on their website as a comfortable area with leather chesterfield sofas and this was definitely not where we were sent. It was only after I pointed this out that we were then ushered through a roped off arch to the area advertised on the website. The lady who greeted us then continued to have an argument with the manager (that I had asked to speak to) in the corridor, incredibly unprofessional in my opinion. I was totally disappointed with the customer service here and even phoned GWR customer service to complain whilst in the waiting room.

Stuck down platform 1, it’s a bit of a schlepp and not really worth the bother for a free packet of second rate crisps. I usually leave from 6-7 platforms away and don’t fancy the 5 minute dash through the milling throng (even worse if there’s another train unloading on platform 1 as you go out) I’d rather stay out in one of the coffee shops and only have a quick stroll across the concourse, to be honest. It needs to be in the shops area or next to the ticket office with direct access to the main concourse (not half way down an out of the way platform)

I visited the lounge during the weekend and the snack selection was comprehensive unlike other London train lounges which offer a limited selection during the weekend. They offer croissants, pain au raisin / chocolat during the AM which gave me a good start to the day. The bathroom / facilities looked recently refurbished and the lounge is tidy and very well presented. Staff were friendly / attentive. Some suggestions - it would be good to have newspapers during the weekend, nearby WiFi from onboard train seemed to disrupt the web session, would be good if bananas were offered otherwise definitely 1st class in my opinion.

This is my third visit to the lounge.....which provides within the hustle and bustle and sheer noise of the station a quiet and calm space to wait for your train.Nonetheless it seems that the standard of food and snacks provided has diminished since my first trip.No sandwiches ...no fruit just crisps a cake and nuts.Howevaer the toilet facilities have been upgraded and much improved ....new clean and fresh.The staff were attentive at clearing up mess but I would expect more food choices here.

Either I've been going into the wrong GWR First Class lounge in Paddington or other people are easily impressed with what is essentially a Doctor's surgery waiting room with a smattering of biscuits, drinks and unappetising fruit.

I went at First class Lounge in the week day's morning and only few people were in. There was not much choice of food.

Excellent little collection of loungers with superb quiet luxury spaces - though many seem to like sitting in the modern austere waiting room (why?). Limited range of snacks to ease away the wait.

Positives: quiet, relaxing, reasonable food and drink Negatives: insufficient seating, train information is not displayed in every room, limited toilets.

Tucked away on Platform 1 is the 1st class lounge. It provides a generous, well-presented free buffet, with ample space to sit, read, chat or just relax in well-appointed rooms that still display some of the station’s former glory.

A little sanctuary from the crowds at a price. Range of drinks and snacks complementary. Help yourself!

Una noche en el sofá reservado con el uso de la sala. Un poco decepcionado. El salón da la impresión de que estás esperando en una cirugía médicos con filas de asientos duros. La comida no había sido sustituido ya que era tarde en la noche. También sólo una wc de hombres y de mujeres, hay otras zonas de descanso lejos de esta zona, pero limitada, ya que muchas personas viajábamos esa noche.

A fantastic place to use after deciding to travel lst class. You feel as if you are in a room in a large house or hotel. Very comfortable and plenty to drink and eat.

El primer salón es un lugar confortable para alojarse mientras espera su tren. A la izquierda de la entrada hay cómodos sillones Chesterfield y a la derecha más asientos y un televisor empotrado. Una variedad de sándwiches y fruta está disponible, así como una gran variedad de refrescos y bebidas calientes. Hay una buena selección de periódicos y revistas.

El salón de clase 1s siempre me molestó aquí tiene mucho mejor, porque la habitación más relajante a la derecha está cerrado los fines de semana, y ahora he llegado a descubrir que es la mitad de la cantidad de espacio en la sala de la izquierda como había antes. Excesivamente habitación luminosa, no más de vino, de mal humor, sólo un inodoro sonriente, la única comida disponible eran patatas fritas y galletas y unos plátanos triste. GW deberían avergonzarse de sí mismos. Sin duda me ha desanimado que sobresalen por la calle 1, Clase a Paddington de nuevo ya que no hay espacio de trabajo con enchufes más. Este fue el aspecto más accesible del salón y ahora lo han hecho con él y lo hizo mejor que una parada de autobús con refrigerador y algunas Coca-colas. Gran¡hurra!

Llegué y era mostrar a la izquierda de la habitación, varios asientos en mano una fila, me recordaba a una sala de aeropuerto, refrescos a mano, así que yo me ayudó. Varios cruasanes bebidas calientes y frías, podría controlar mi tren, pero si vas a la derecha, que si sabía, hasta que usaba el baño, sofás cómodos, mucho más tranquila y un poco más de espacio. Pero no hay junta en vivo. Prensa gratis para leer.

The lounge on the right is far more comfortable than the one on the left. The food and drinks is not a bad selection, have seen better.

The GWR lounge is spread over several rooms offering various complimentary drinks. The fare on offer changes throughout the day including morning croissants, biscuits and lunchtime sandwiches.

I visited recently before travelling, especially after previous comments about the refurbishment. Well, it was awful - very cramped, not a patch on the place before refurbishment - not much in the way of refreshments other than coffee/tea/water/fruit juice, etc; Staff were not very friendly - considering we pay essentially the same price for first class regardless of route or train operator, they should be on a par with the likes of the Virgin Lounge at Euston - even the service on the trains could be better as well.