Otterspool Adventure - Santas magical grotto in Liverpool

Excellent! Huge variety of things to do, all included in entrance price. Kids loved it all. Love the new addition of the animals and soft play.

Took my grandson for a day pass, He enjoyed it that much there was an offer on where as if you buy a year long pass that,s 1 child plus one adult that you get your entrance fee back same day. Staff well knowledgble and helpfull ,food it resteraunt was very good plus cakes galore and ice cream in abundance everything on hand plus toilets good value for the money and a safe place for the kids .Hence my high score. Parking can be tricky when busy.

My boy is 17 months old and enjoys everything! It's a really beautiful absolutely gorgeous place for kids of all ages in my opinion!The staff are very friendly 😊 Recommended with both hands.

We had a lovely time at Otterspool Adventure. Good value for money. My nephew loved everything here and played none stop 😊. There's lots to do. The bouncing pillow, the Lambs, car rides, digger truck and play ground were all his favourites. Clean changing facilities and toilets. Great day out for your little ones ❤️

We travelled yesterday to Otterspool about 50 minutes from north wales and we couldn’t have loved it anymore. I have a two year old and an 8 week old. My little boy was amazed by everything. There was a couple of things that he sadly couldn’t go on due to his height however they were also things he wouldn’t be able to do at his age at the moment. There were lost of places to sit down so that I could feed the baby and just chill for a little bit. We want to the candy factory and made some sweet sticks which were lovely. My son especially loved the bouncing pillows, I think he could have stayed on them all day long. We also stopped at the cafe for a little bit of lunch and the food was lovely. We will definitely be coming back again some time soon

Just had a 4 Yr old birthday and the staff and facilities were amazing. Yhe children had such a good time

Such a wholesome day. My children rage feom age 1 to 9 and there was enough fun for all!

Great Easter experience. Had a wonderful time with grandchildren excellent value for money . Will definately return !!

Fantastic value for money and ample free parking nearby. Food was good and staff were friendly and attentive. A few parts were shut in preparation for Easter but that wasn't a big deal really. Perfect for toddlers.

Great place. Flat whites not great though.

few bathrooms for the number of people and dirty, meals take a long time to be served and few options.

Had such a lovely time here today with my children, taking advantage of the half term half-price offer! My daughter has seen the pillow-style trampolines from the outside, and is always asking if she can go on them. Today her dream came true! The staff were all incredibly friendly and helpful, and the venue is clean, well-laid out, and "intuitive" to navigate. We honestly had such a nice day!

Great place to visit especially with kids, there's a massive play area but unfortunately you have to pay for entry. There's a cafe attached that does great food as well and if its just a meeting place for a chat then you have to go here. It also has events for families through the year so give it a visit.

It was great walk really enjoyed it.

Lovely cafe to start off with .. but people with dogs came in ,made the place smell and staff who stroke dogs and never washed their hands ... there was more dogs then people and the smell made us not order food .... theres room out side for dogs .... sorry but I'm not eating were dogs are 8 dogs in total it's really unhealthy ...Dec 26 ...still smells sorry but that's the way it is

Avoid them! all they think of is the money in your pocket. In case of unexpected circumstances that might happen to you they don’t care and not flexible to you. As long as you give them your money and go there, kids play in there and still spend your money in there they are happy and smiling but this is not called a good customer service but also a good customer service means you receive it when you need it and it must shows itself when your situation changes and you need help to sort it out, which Otters Pool Adventure Park fails in it. Really disappointed with the poor customer service I received while they could do something to sort my issue out. I bought two memberships for my kids and haven’t used it yet for a day out only once got a £26 discount on Christmas event, suddenly something happened and I decided to cancel my membership offering them to take the £26 off and refund the rest of money but they refused. Another downside of their customer service is they don’t care sharing all of your history they have in their system with public.Really regretted spent a fortune in there. Specially avoid their membership which is a rip off! Take your money somewhere that your happiness and satisfaction is guarantied in any circumstances.

We booked a VIP Christmas Experience at Otterspool Adventure Park, expecting a magical time for our family. However, our visit was marred by a series of disappointments. Firstly, we endured a 10-minute outdoor queue in torrential rain and wind—hardly the VIP treatment we anticipated. Following that, we had to wait an additional 10-15 minutes for the previous group to exit the show. Despite paying for a VIP package, it seemed the park exploited every opportunity to charge us extra. Whilst the first accompanying adult should have been free of charge, I was charged equally without receiving any additional perks. The so-called VIP treatment for adults amounted to nothing more than a single biscuit offered in the gingerbread workshop. Our visit to Santa included the surprise revelation that the accompanying photos were not complimentary without being told in advance. To our dismay, we were slapped with a bill exceeding £20 for two pictures. We missed the chance for a photo with Santa due to this unexpected charge. This misleading and unequal pricing further soured our experience, leaving us questioning the value and integrity of Otterspool Adventure Park's offerings. Attempts to address our concerns with a manager were futile, as he insisted we pay without offering any resolution or compromise. This lack of customer service and understanding was truly disheartening. Furthermore, conversations with staff revealed unsettling information. One employee shared that they work long hours for minimal pay, while another admitted that the park neglects essential maintenance. Rusty equipments, blocked drainage systems, and visible puddles throughout the pathways were clear indicators of a poorly maintained facility. The overall impression is one of a park more concerned with extracting money than providing a quality and enjoyable experience for visitors. Given these issues, it's challenging to justify the cost, and the annual membership seems nothing short of a rip-off. Our supposed VIP Christmas Experience turned out to be a regrettable and expensive outing. We hope others consider these aspects before choosing Otterspool Adventure Park for their festive activities.

The cost of visiting this absolutely slap bang average kids outdoor play centre is nothing short of eye watering. While there is no issues with the facilities themselves, it puts itself in the price bracket of Blackpool Pleasure Beach which is embarrassing and laughable. Fair play to the people who are happy to pay it. Each to their own and all that, but I’ve just seen a Facebook advert for a Christmas “visit Santa” event and they are charging up to £50 a head for kids AND adults. Think the payment structure needs a review, or perhaps it’s deliberately this high to keep the “rabble” out. I’ll stick to the likes of Farmer Teds, Pleasure Beach or even Alton Towers for superior value.

Paid £32 for less than 2h as my son got bored very fast because more than half of attractions were closed, seems like the place is being refurbished for Christmas but the entrance price still the same. The only things he could do today (he is 2.5yo) was the quad bike and general playground, the domes to jump were wet and being so cold he didn’t stay on them. For £32 (2 adults 1 kid) it was a waste, any public playground that is free my son have more fun than he had today here. Its second time we come to this place and it is the same: most things closed and not worth the money. I gave another chance today thinking that was a one off occurrence but clearly is not. Also the toilet is a joke for parents needing to change their kids diapers, its shared with the public that is not inside the park so is packed with long queue and very narrow, no privacy or space enough to change diapers. Not coming back, its just a wasted big space with nothing much to do.

Wonderful day Very impressed even when it’s cold the staff are always helpful and friendly I was really impressed with the farm manager he was so kind and clearly cares about the animals which makes me feel reassured going back (which I will!) that the animals are cared for properly Worth every penny and every minute, thank you for a lovely day.

We have beautiful day out with our little girls.. there is so much to explore and so much to have fun. Even there is foam dance for kids.. don’t forget to visit pets..! This place is so clean.

I've always liked otterspool adventure, come lots of times. However the last visit has left a bitter taste in my mouth. Finding how much they charge Vs how much they pay their staff is quite disappointing and to be honest it's put me off coming back. Paying minimum wage, depending on your age can be as low as £5.20 per hour which is a choice. Irrespective of age, everyone should earn a living wage. Attractions are good and shows are always great, like I say I really like the place but after seeing what they pay their staff, I'm torn to pay my money to a business that chooses to pay £1 more to their staff than what they charge me for a slice of cheesecake.

My friend and I took our grandchildren here today. I just want to say how lovely the staff were. Nothing was too much trouble. One young man in particular was so good with the kids and took the time to explain what work was going on at the park and wished us a safe journey when we were leaving

This place was excellent for the children to explore and ha e so much fun. Not sure why adults are charged for admission as there is nothing for them to do . If it wasn't for their child they wouldn't be there any way. Toilets need cleaning more often ladies not very clean at all . Very good food at reasonable prices. Outdoor park made from wood and other wooden fences could do with TLC as it is Starting to look tired .

We had a great day out on a Monday in August, when the weather was reasonable but not amazing so perhaps that explained why it wasn't heaving - great for us! All the rides were open, not much queuing and the staff were all friendly and helpful. I was particularly impressed by the staff member that runs the farm, he protects the animals' welfare as well as allowing the children to interact appropriately with the animals, which no doubt results in less stress for the animals and teaches the children animals are not toys. He is also very knowledgeable about the animals in his care. The only slight negative is that drinks and ice lollies seemed to be quite expensive and the rule about not eating your own picnic at the benches would put me off going more frequently.

This is an amazing place where it may not be large but is mighty good value fun easily lasts all day and brilliant staff

Great place for the kids and for walks along the prom

Been here a couple of times and amazing value for money and friendly staff!!! So many things for the kids to do!!

Visited the café often and had a variety of meals - always excellent. The cakes are fabulous, and big enough to share. Sit inside or out. Very family friendly. Very dog friendly, especially midweek when it's quieter.

Not worth it :) won’t come back again! Poor place and expensive!

Lovely warm, sunny day out with youngest granddaughter at Otterspool with lots of energy spent in the children's playground coupled with glorious views of our amazing River Mersey. We are so lucky to live not far from these beautiful views. Used to take our beloved (late) dog to the prom/park often to enjoy the great walks along the prom, no matter the weather. Have lived in the vicinity since 1971 since we got married but we also visited Otterspool prom many many times even when still living in Old Swan and Wavertree as a day out on the bus (when it still had an 'open' council rubbish tip in the 1950's and 1960's) How times have thankfully changed for the better!!!!!! Simply love the whole S Liverpool area. Have seen it all remarkably transformed over many years especially in the 80's for the Garden Festival. That's when the open 'tip' disappeared I believe. Time also spent today in the cafè which offered reasonable value for a midday snack/meal and the staff were extremely courteous and pleasant. Well done to them!!!!! On the downside, we wanted to take the little one into the adventure section next to the cafè for a while but sadly, even with OAP concessions it was far too expensive (over £9 each off-peak, over £15 each at weekends) for our budget, and even more expensive just for the little one (she is nearly 4) so had to give that part a miss and simply enjoy the main playground. Sadly, (also on the downside) this area is now also beginning to feel/look it's age (we oldies remember it from new all those years ago when it had a major 'wow' factor). We have been there many times over the years as our 3 children were growing up and sonce then with all of our grandchildren. However, it now needs some serious investment/remedial work. Nevertheless, even with what was there, a good time was had by all and we all went home exhausted but happy for a good day out. Make sure you enjoy what is there whilst it is all still in reasonable order, but, don't expect perfection or you will be sorely disappointed. LE (Allerton)

Lovely views over the river Mersey to the Wirral, a great place to walk along the river and the park and relax.

Always a great visit here, wish they had a soft play for my daughter, as she is just a little bit to young to play in the adventure area yet. Food and drinks are great and the home made cakes, delicious.

I am mostly Disappointed with are visit. We got the half day deal entree from 3:30PM and it said play for a good 2/5 hours till 6PM .. The Boat ride was good and kids wanted to go for a second time only to find out they just closed them at 5PM. It's a cute place but extremely expensive entree for what you get ..£16 for a Child is not normal really it's a small place. And am happy I didn't pay full price for the whole day because you really don't need a whole day. Disability toilets were very dirty and didn't look like they were cleaned true the day. Parking is difficult at busy times. The only thing I could think of which was really nice was the Mr whippy ice-cream that was really nice kids enjoyed it. Bit pricy but it was worth it very good ice-cream. Saying this you don't need an entree ticket for a nice Mr Whippy the ice cream polar is outside the Exit entrance. Overall it's just to much money for what you get just not worth it. Just pass by and get a ice-cream.

After visiting the public playground, we decided to buy some ice cream from Otterspool Adventure only to find out how expensive it is for absolutely miserable portions. Definitely not coming back.

Thoroughly enjoyed the coffee and cakes here

Fun Easter day out. Bit pricey for the ticket but spent a long time in there. Kids en joyed the show and the farm

Awesome place for the kids. They got to take the swim boat, ride the quad bikes, drive the jeeps, operate the earth moving machinery and generally run around. They had a time with the Easter Bunny and lamb too. They collect enough Easter eggs to win them prizes too. I am not a kid, but I had more fun than I bargained for too. Would definitely recommend to friends.

Amazing day at otterspool Adventure today with my mum and nieces. We loved it so much, there is for the kids to do. Third time visiting the park, and each time we have found the staff really friendly and attentive. Mya and Liam as well as other staff were great with my nieces today ! Spring farm is a great addition to the park, the animals were so cute. Thanks for a fab day!

Fantastic day out for the kids, attentive staff and looking forward to returning - 100% recommend

Perfect for young children. Keeps them happy for hours.

I Like This Place! (I Got The Entrance Wrong🥲) This Place Is Goof For Kids (Sweets At Cafe!) The Playground Is Nice! The Inflatable Is Nice And This Place Is Good! I Will Come Here Again!

Walked along the prom then had a delicious breakfast bap and coffee

Although, we have not made it to Otterspool Adventure yet if the customer service I received from Sophie today is anything to go by I can’t wait. I’d made a mistake with my booking and she went above and beyond rectifying this for me. Thank you so much. I have very excited girl liking forward to seeing the Easter Bunny.

Both my wife and I were amazed by how happy, helpful and friendly ALL the staff we interacted with were. From the older team members through to the weekend work kids either in school or at Uni, everyone was sooo friendly and interacted unbelievably with out 3 and 4 year old. Everyone looked like they genuinely wanted to be there and enjoyed it. The food looked amazing and well priced. We managed to save 50% off the price with a weekend offer, it was great value at that price for sure!! Our boy (4) and girl (3) had so much fun. Will certainly be heading back next time there is an offer on for sure. Again, I can not speak highly enough of all the staff running the rides and facilities. Brilliant!!

Nice place for children under 5 years old.

Excellent day out our son absolutely loved it

Really good time, our grandchildren loved the three hours we spent there. Unfortunately many of the rides and adventure sites were not open or available. We would recommend this Adventures Park and would perhaps check on the weather and if all of site was open if we go again

Fantastic place to spend the whole day without the kids getting bored

Took kids for an ice cream it was tiny and rip off,won't be going there again.

Disappointed, thought it was expensive to go around park. Went for something to eat in restaurant, felt more like a canteen. Food we had was blend, don't believe I will ever return.

Bit disappointed with the adventure park - £7 for adults and £14 entry for children is very expensive for what it is! It’s really quite small and is essentially just a playground with a few extra things. I don’t understand how it costs that much for entry… For just a few more £ you could go to Knowsley Safari park! There was a wizard themed event on , which we were told should cost even more for entry, £20 for children I think they said- the staff were very nice though and charged us normal admission as we arrived late in the day. The wand choosing magic show was great, however, it’s unfair that he says ‘kids will all get a chance to choose their own wand’ and then you are led into an expensive gift shop with children expecting wands to be bought for an additional £20.

You will see from other reviews that I very rarely give negative BUT coffee was only luke warm. £6.95 for a wrap with hardly any filling - not good value and won't be back. To end on a positive the woman who brought our food and cleared the table was lovely (she did ask had everything had been ok and we didn't take this opportunity to say) and the place was very clean.

Absolutely love it down at Otterspool. Great easy walk fantastic people great surroundings. Great sunset sitting outside The Britannia pub. X

The Scouse wasn't up to much this time but have eaten other stuff here and it's been fine.

Plenty to do but a bit expensive for what it is.

I attended the Frozen adventure with my 4 year old daughter who is frozen mad. Not many people were there when we arrived about 10.15. Bouncy pillows were closed - no indication of when or if it would open at any point in the day. Water ride closed, winter wonderland (old maze) also closed. My 4 year old asked why these were closed but there was no information just a barrier across the entrance. After 40 mins we had done everything - ice skating (plastic tiles with water on top), go karts, mini golf, playground, diggers and the cars. We went to sit in the cafe from 11 until we could order an early lunch at 11.30. I ordered a children's lunch box and soup and a sandwich. Jam sandwich was mouldy and after waiting 10 mins for a new one it had an inch of hard butter on the bread!! My soup and sandwich took 40 mins to arrive - staff asked me what I wanted on my sandwich even though it said on the small piece of paper she had with her. I asked for turkey and a young man behind her said they didn't have turkey or ham - what cafe doesn't have ham? Finally ordered tuna and cucumber. When my food arrived the soup was cold - I returned this to the counter and told them I didn't want a replacement as we were going to miss the Frozen show. The lady behind the counter offered me a refund but I told her not to bother. A new bowl of soup arrived which was sent back to the kitchen after already saying I didn't want it. The lady behind the counter came over to the table and apologised - told me my food had been refunded. Once we left the diabolical situation in the cafe we noticed the bouncy pillows were now open - not sure why now? But it was very nearly time for the show which was brilliant and the highlight of our visit ( not sure it could have got worse). We also noticed children have frozen inspired wands and we did see someone setting these up in the morning but why was this not open from 10am? Maybe someone needs to inform people what's going on when you arrive and what times. We won't be returning unless you really up your game. Had I paid just for entry today I would have walked out after 40 mins but Frozen saved you.

Lovely place to relax, grab a drink and then carry on.

Really impressed, and my children had a great day. Thank you to all the staff 👍

Really not happy with the customer service here. Couldn't make the winter wonderland last year as my daughter was hospitalised with pneumonia and a heart murmur. No refund was offered. I now have money "on my account" which I was told I could use anywhere in otterspool. Well that was a lie as when I turned up to buy breakfast for us the other day I was told I couldn't use my account to pay! I'm absolutely livid no one has reached out to us and all the staff are passing the blame each time I try to contact. Really Really shoddy customer care.

Prices are an absolute joke for the grottos this year. Almost £30 for a kid I can understand if they get a gift, a play and watch a show. But charging the same each per adult! And a newborn baby is charged at £13.50! To put that into perspective a family of 4 pays £100 for 1 child to have a play and meet santa, with a school drama level panto thrown in. And the woman on the door yesterday tells me they plan to put the prices up each consecutive weekend to shamelessly extort more money from parents the closer it gets to Christmas. My previous review was glowing but honestly this place has gone downhill enough as it is.

34 of us had a magical time today , so well structured kids had the best time we Hope to return again next Yr

Very limited menu today: panini, jacket potato or cold sandwiches. Drinks and cake not brought with hot food as promised. Had to chase them up. Feel standard has declined.

Wonderful dog friendly cafe , great coffee, fantastic cakes , brilliant service.

Loved the cafe will visit again

Came for the Halloween Spooktacular.... and loved it. Plenty to do and the Hocus Pocus show was a lot better than I thought it was going to be. My 8 yr old daughter had a great time and wasn't bored for a second. My only gripe, (even though I can understand why the say this, but...) is that you have to leave the complex if you have your own food. Otherwise, this is a great day out and will certainly be going to the Christmas event, (if they have one that is).

Santa understandably was not there yet. But thanks to the bin ladies - blue, green and purple for the usual high level of customer services

Disappointed not able to take picnic and toilets in portacabin, only 2 and not very tidy

Great stroll along the prom and then a stop for food and coffee at the lovely coffee shop just across from the prom. They have great play areas for children. Wonderful day out

Lovely place very clean very good for Children not much more I can say.

A great place to visit with small children (our 8 year old is possibly getting slightly too old but still loves it). There's plenty to do, it's very well organised and looked after, and the staff are very friendly and kind. Chilled out vibe, good cafe and lots of places to sit down which is always appreciated when you're supervising children! The special dinosaur event today was fun. We always come here when we visit Liverpool now.

Fun day, nice food, 3 year old and 7 year old loved it.

It was ok. Entertainment was brilliant for the kids the UV party and foam party. The staff a little bit rude and looked fed up but it was ok overall.

Great place to visit,and very friendly staff my grandchildren had a fantastic time with lot's for them to do,definitely will be returning soon.

Lovely day,wanted to thank the young girl Demi who worked in cafe, such a helpful and kind person, also makes best ice creams, thank you Demi :)

Brilliant, we went with the grandchildren to see the jurassic world adventure and we loved it, we have been here before and had a great time the staff are fantastic and the kids just loved it, we'll done.

Seemed better before lockdown not much there except dinosaurs

The kids had fun, enjoyed it. My only issues were , the toilets were absolutely awful and the cleanliness was not the best in the cafe either.

Enjoyed a day out with the grandchildren very clean and lots to do.will be returning. Staff very friendly and helpful.

Great place to take the kids lovely and clean free parking and dog friendly cafe

Had an absolutely brilliant day here today. I can't fault the place at all. Every single member of staff were brilliant enthusiastic just amazing. We took our grandson there today as they had a dinosaur event and he loves dinosaurs and he completely love it .

We had an amazing time at the Otterspool adventure centre. Booked tickets online and arrived around noon. There were lots of free parking spots right outside. Got our hand bands and all ready to go. Splash was our first stop, the kids enjoyed the ride and asked to go a 2nd time ( the got a little bit wet 😜). They enjoyed racing each other and went back a few times each. We found the facilities clean and well kept. Food at the restaurant was okay, good range for both kids and adults. All in all we had an amazing time and the kids will love to go back again sometime in the near future.

Very nice, lots of fun things to do for the kids, could be more shaded areas and more seating around.

This place is good for smaller children and if your only wanting to spend a morning or afternoon there.

Nice place you can have a nice walk in the woods, ride bikes, play with your dog or even have BBQ with the family

Yummy food in the cafe. Would be lovely to see more allergy options in the future x

Brilliant day out, lots of activités lovely helpful staff and age appropriate activités.

I wish this was available when my boy's were younger. Healthy food clean I loved the coffee and I had a little treat with lovly ice cream but the only problem was that they have so many different flavours. Nice picnic outside. Not sure about the prices as I only had coffee. But looks like all ages have something to do. Well done a great place for Liverpool.

Great place for everyone, good play area for children.and cafe for all .Good day out

A really lovely family day with great views good for a range of ages

Kids had a great time there. Fun for all really

A bit windy to day but we enjoyed our walk called in at the cafe good food friendly staff.

We all had a great time.Really good value.Once you have paid your entrance fee all the activities and rides are free.

Came today and for the price was extremely disappointed, park was small and for 6 and above even tho little one still went on but was quickly bored, couldn't do other stuff as she wasn't old enough and adults can't join in, why do we have pay go in if we can't go on anything?? Little one is autistic we was in and out within an hour with a very distraught little one as she was bored and didn't wanna go on bouncy things without mummy and daddy so basically we paid for a park that wasn't much cop either, will 100% stick with Farmers Ted from now on much better value for money and so much more to do, plus parents can join in....need to state when booking adults can mot join in and age restrictions on everything! Waste of our day off and our time!

مكان رائع ومريح للاستجمام ويمكنك المشي ورؤية المناظر الخلابة وهناك الالعاب للاطفال .

Great afternoon if you have primary school kids..amazing staff who really interact with the children and seem to love working here. Lots of different rides/activities and very secure..take a sweater/jacket even in summer as it can get a bit chilly as it is right on the river..

Great day, plenty for children to do, safe, clean, no queuing due to numbers limited to time slots, parking can be an issue tho but on the whole grest

Could of had more stuff to do kids were bored after an hour

What a lovely child friendly place

This is a place to chill at, have a picnic, take a stroll, ride a bike or have a jog. That's the adults taken care of. The children can run wild or use the adventure play area. Have something to eat in the cafe or take advantage of the restaurant (Miller and Carter). There are a few of these dotted around Liverpool and the surrounding area and serve great food .