Ostello Lounge in Derbyshire Dales

What can I say beautiful establishment that always goes above and beyond to make sure you have a good service! Always make fuss of dogs and I love that! Food is always unbelievably good, the big lounge breakfast is a must have!

I had eggs Benedict with smoked salmon and the sauce was very sour and the eggs tasted of vinegar, presumably from putting it in the water when poaching them, however it tasted unpleasant. Dirty coffee cups on our table and waitress never picked them up throughout. Toast on the breakfast was buttered with margarine which I thought was a bit of a cheap option over butter but maybe that's just preference. Staff nice and attentive mostly, would go again but still not a massive improvement since I went a while back.

From the guys in Bristol who started the chain, saved the Old Crown, turned this building into a spectacular place. First time through Matlock in 2 years. Stopped for a coffee, sat outside.

Great staff, good food. Stuff for the kids to do and not too expensive. Recommended.

First time visit. Friendly staff. Plenty of space/tables to eat. Mixture of comfy chairs and dining chairs. Staff were polite and helpful. Placed order at bar for breakfast muffin/sausage or bacon. We pre- judged expecting Wetherspoons. It was far from it. Perfect egg, seasoned. Butchers sausages and bacon on a soft muffin. Very tasty. Good atmosphere. Will visit again. Thanks Paul. 👍

The first time I'd visited on the recommendation of a friend to try their hot chocolate. As it was really busy we ordered some food as well. We could order from the table, which was great as we didn't have to queue and wander around with a menu. The drinks came very quickly after the order was placed and the garlic and Italian cheese fried we ordered were cooked to order and came blazingly hot to the table. Both food and drink were excellent and definitely something I would have again and recommend to people who can have chocolate, garlic, butter, cheese etc. It was a bit noisy when we went as it was completely packed, but it wasn't 'bad' noisy, just lots of people having relaxing drinks, snacks, and meals. It's also nice to see that dogs were allowed in so one to add to the list for when we're walking up that way.

The food was very tasty but unfortunately wasn’t warm enough, we didn’t want to complain at the time.

The best place in Matlock lovely atmosphere and staff always very friendly and polite

Received food before the drinks sweet potato fries about cold and looked like all the scraps also the price of the halloumi fries to receive only 3 working out at just over £2 per fry wow shocking cocktails for the price even used the wrong Rum for a pina colada was vile.

Lovely Loungers in Matlock. Food delightful, we had the 3 tapas. Recommended

Lovely food and a great atmosphere, definitely wortha visit

We love Lounges! When we travel around the UK, we seek them out. Great menu, lovely food at reasonable prices and the service is always brilliant. Well done to all your friendly Staff!

We have found in the places we visit that the Lounge is always a 'go to' The food is always excellent, the atmosphere relaxed and friendly and staff really good. Would recommend it every time!

Nice atmosphere, but to be honest, the food was expensive for what it was, and the eggs were way overcooked.

loved the tapas and glass of wine deal

We ordered our food from our table using the app. It didn't take long for our drinks and lunch to arrive. The staff were friendly and helpful. The surroundings are quirky, which I really like.

Popped in for coffee, snack and toilet. Lovely atmosphere, friendly staff, good menu.

Been to Matlock on numerous occasions, but this was our first visit - wow, we have been missing something really special. Such a lovely place full of character, great service and generous sized portions of tasty food

Nice place to enjoy a drink, atmosphere was very relaxed and easy going, drinks were a little on the pricier side compared to other bars in the area (£17 for a large wine & a pint) but I'd visit again. Didn't have food so can't comment on quality but what I saw coming out to other patrons looked really nice and really well presented

Food was nice but cold reasonably priced didn't have the buttermilk chicken offered alternative

We came here on Saturday evening as we were visiting the Deception Escape Rooms around the corner in Matlock. There were a lot of families with noisy children at the time we came in so the atmosphere was a bit noisy. The food we ordered was good. I had the Cheeseburger which was huge and very tasty. I'm not sure that we'd go back there but it was nice enough as a pit stop after the Escape Rooms

I’m in love with these Lounges chain and wherever i go, alway try to find out if any around so i can visit. Visiting Ostello second time and always feel welcome. Staff friendly and the decor inside beautiful. Food is the speciality of Lounges. Variety of delicious food, veggie, gluten free so do the drinks from coffee, smoothie to beer. Hopefully coming back agin when in Matlock.

We went to Ostello Lounge early on a Tuesday evening for supper. It wasn't busy, the staff are friendly and the food was excellent. We had two chicken and avocado burgers and one vegan cheeseburger (although with real cheese as the diner is vegetarian, not vegan) and they were all excellent. We then had a toasted teacake, a chocolate and raspberry torte and a banoffee cheesecake, which were all very good (in the case of the cheesecake, which I had, it was excellent again). One of the party lives locally and said he will now be visiting regularly, and the other two will certainly be coming back next time we are in Matlock.

Great coffee and decor here, we love it.

A busy and lively lounge, the food was excellent, hot and tasty. The service was fantastic, even though the restaurant was fairly busy on a Thursday evening, the two members of staff running the front of house were great.

My wife and I ordered soup, after around half an hour wait it arrived but it was only just warm, so we told the waitress who took it back to the kitchen. After another half hour it appeared again, this time it was so hot we could not touch it (someone is having a laugh). At this point we left, never to return !

Nice place to have some food and a drink, lots of seating options. Dog and children friendly.

We’ve been here many times and the food and service is always 10/10

Delicious food and lovely staff

Fantastic vegan menu. So tasty!

The nasi goreng had no prawns, the lady who bought our food had been combing her hair in the food area, twice! Table was sticky, philly ciabatta was nice though. Definitely not worth £34

Lovely place, food is great and reasonably priced. The interior is really nice and the staff are wonderful. The only thing that lets it down is the push to order food via an app. You order by scanning a barcode on your table and then scrolling through a menu on your phone. It works fine and service is quick, but I imagine it could be confusing for some folk. Overall worth a visit if you're in the Matlock area.

Wouldn't waste your money. Had 9 tapas dishes all over cooked, prawns rubbery, calamari just seemed like the left over crumbs out the bag. Everything has chilli in. Chicken burger was about the size of a chicken nugget. Not atmosphere at all and the good sat on the pass for 10 minutes before even bought out as where chatting. Only about 3 other tables here. Not sure why the food has got so bad here

Lovely place great prices and brilliant staffs

Great food/drink and very nice staff.Lovely atmosphere...

A real treasure as the interior was beautiful. The staffs gave a very warm feeling to the place.

Great food and great service, friendly staff.

Lovely food and great service. We have visited quite a few lounges, this branch a couple of times Food is always piping hot fresh and so tasty. Our youngest especially loves the hummus and carrots sticks whiles she waiting for her main such a lovely touch. It's hard to believe that lounge is a franchise and its has a personal feel. With just them little extra sun cream and after sun on a standard in the entrance to a toy corner. They even think of dog with dog bowel to fill with water. Very clean and well kept.

I have never had a bad meal at any lounge bars, 2nd time I have eaten at this location and every time, its perfect. brilliant gluten free options ( I have never had a reaction) very welcoming and dosn't feel like a chain pub/ restaurant. It's so reassuring as soon as you walk in ... they ask if there is any one is gluten free. It's also perfect for the whole family (even the dog) ... all staff where professional and welcoming 🙏 would highly recommend 👌

Once a Wetherspoons, now a flouncy cafe bar, Ostelo Lounge served up a Saturday morning breakfast and very nice it was too. It was busy, there was a bit of a wait for the grub but worth the wait. A delicious breakfast, quality food cooked to perfection. Recommended.

Wonderful service and quality coffee. A must visit place thanks

Popped in for lunch, nice friendly staff, good food.

Second visit here and like the first one, I was so impressed with both the food and friendly, welcoming service. Lovely cosy interior too and a menu with something for everyone, regardless of dietary need. Will come back!

We popped here What a great place food was lovely .staff was friendly Was asked about any allergies. Great atmosphere

Pleasantly decorated ex-Wetherspoons, plenty of tables, some nice design touches. Friendly staff, efficient service. Mains were good - especially the chicken, bacon and avocado salad bowl. Juicy burger but poor vinegar-y tomato sauce (c'mon guys, even 'Spoons provides Heinz sauces...). Very attractive moist carrot cake but churros were too doughy and pale - either the batter was too heavy or the oil not hot enough. Reasonably priced but drinks are a lot dearer than 'Spoons: wrong side of £6 for a pint of fairly ordinary draught IPA.

Such a friendly place so welcome the staff are amazing I've actually got hots for one lol they work so hard I did 18yrs barwork know what it's like keep going

Friendly staff The food is good and not overly expensive. The decor is quite eclectic Gluten free menu is extensive

We were visiting Matlock and liked the look of the bar it's a lovely quirky place to meet up for coffee or lunch beautifully decorated and spotless clean.there is 😊 a place for the little ones to play and read and plenty of space around the seating areas .The staff were very pleasant and looked very happy in their work we were taken to our seats and asked if we had any allergies and food requirements ( very good service) The menu was great so much choice covering vegan gluten free etc We ordered burgers fries and sides ! It was absolutely beautiful we would highly recommend Ostello lounge we will definitely be back on our next trip .Thank you.

Fantastic find for a random unplanned day in Matlock. Would definitely recommend. We both had the chilli beef brisket con carne. Beautiful. Great atmosphere with very friendly staff.

Decent food and service, enough space to be able to find a quiet spot for chatting if you prefer or to take a larger party.

We love the Lounges and visit them often whenever one is nearby. We've visited Ostello a few times whilst in Matlock, and it's the 2nd time we've come with our baby girl. Staff seem friendly, the place is decorated beautifully and the choice of drinks and food is vast. My only criticism would be that the changing facilities are very dimly lit, so I could barely see what I was doing when changing my baby. When they've had an 'accident', seeing if they're completely clean is pretty helpful! Otherwise though, it's a great, child-friendly place to visit. We'll come again for sure. 😊

Place is nice and clean and isn't to crowded even when busy.

Apart from a very noisy bunch of people the place was lovely The food was delicious and service was excellent. , walked in got a table right away ordered on the qr code food came quickly we visited as we got ignored at the place over the road ,but glad we did

Great food and nice place to visit.

It was decent food and services. It was a little slow to seat us initially, the restaurant was fairly quiet however its one of the only places that serves food that late In the area.

Another wonderful lounge to visit! Food to perfection. Staff friendly and helpful. Drinks just as we like them! This is number 13 of the lounges we have visited!

Staff lovely. Coffee served in a small cup and quite expensive. Ladies toilets not tye nicest.

Great for families with children.

Brilliant food and great service. We had a wheelchair user in the group and the staff were very accommodating. They offered the use of an accessibility aid to heighten the table so he could get closer to eat. Very much appreciated.

Tasty food, reasonable price, quick service, friendly staff. 11/10 would go again.

Really nice place definitely coming again only had a few drinks food next time maybe

Very expensive 10.00 for one drink

Only popped in for drinks, decent selection and great atmosphere.

Me and my partner came for food to celebrate a special occasion .We were told there would be a half an hour wait on food which we were okay with. The food was lovely other than the desserts. We had churros and a sundae which came with chocolate sauce. This sauce tasted tangy and moldy and smelt sour like vinegar. it was also very lumpy and made the ice cream taste off.

I loved it, the food was lovely and I really liked how the restaurant was set up. It is decorated with many paintings and the furniture matches them very well. I was pleasantly impressed. I will come here again.

Nice friendly bar, spacious & clean

Food was excellent. Good and hot and flavoursome. Very good value for money.

Nice breakfast helpful and friendly staff.

A quiet Monday night visit whilst on holiday. We are familiar with the Lounge chain, so this helped our choice for food. Like many places, prices have risen due to the cost of living inflationary rises, and portion sizes seem to have been reduced, too. We took advantage of the Monday Madness offer with 6 adults eating. For £127, just over £21 per person for 2 courses, which we thought was reasonable but felt we needed slightly bigger portions for the price. Great staff, as always, in a busy environment, and they welcomed the dog.

Efficient and friendly meet and greet. Excellent choices on the menu and quickly served. The quality was very good. Nice friendly ambience suited to everyone. First visit to Matlock - would certainly return on a revisit.

Loved the whole thing! The food, music and whole experience was amazing!

We tend to use the Lounge group of restaurants because my wife is Coeliac and these are one of the best/safest places for her to eat Gluten Free confidently. The staff are welcoming and friendly and always ask about allergies when arriving. You can usually have your choice of where to sit and as it was a weekday when we were there the place was not too busy. We visited on the evening and I had the Lounge Cheese Burger which was enjoyable without being remarkable. My wife went for the GF Buttermilk Fried Chicken served with slaw and GF fries. She loved it and I had a taste of the chicken and was impressed with the taste. We came in on our second visit for a light lunch meal and we weren't disappointed. I went for the Harissa Chicken flatbread and I have to say, it had my taste buds tingling. Loved it! My wife had the GF Miami Brunch which she really enjoyed.

Been here a few times with my wife and we have had amazing food and service. Finally took my dad here and he was very impressed. Would recommend to anyone. All the dishes we had were great. Would recommend the tapas and the twisted club sandwich. We will be back again

Nice gluten free buttered chicken and fries 🍟

Cowboy Smash Burger is literally the best burger I have had in my entire life. I don't have the words to explain the absolute awesomeness of it. I will be having one as soon as possible. Atmosphere in venue was lovely, well decorated with a chilled out vibe.

Called for drinks only and enjoyed what we had. This is a very relaxing lounge with superb staff. They are a credit to their employers. Well recommended.

Shame they didn't have decaf coffee on this occasion. Perfect for us with a dog as it's very pet friendly

Lovey food, great range of drinks and great service

I pop to Matlock once a month with my Father we have popped in here for the last 3 visits for a coffee and food, the people here are amazingly friendly service and polite to a fault.

Unpleasant experience! We visited last Sunday as a young couple looking for somewhere nice to have a meal out together, we had been recommended this place by somebody local as we do not live in the area. I have pre called the restaurant to check there was space for us to dine in as 3 other restaurants we had been to had stopped serving food already, the gentleman on the phone seemed like he was in a rush and not interested in answering my 2 questions! Upon arrival, we were very confused as to how it worked and had to ask at the bar whether we seat ourselves or wait for somebody to assign us a table, after being told “if the table is clean, you can sit there”, we found a table and sat down. Every staff member passed us and no recognition made. We finally figured out that we needed to use the QR code to order in which we did! Drinks came very quickly and were lovely, fresh and no issues. Staff seemed fed up and like they’d had a busy day, supervisor told us it was only her 2nd day in the job and the day had been bad already as they had ran out of many menu items. Already a positive start! After ordering our food via the QR code, we waited over an hour for our order, watching other tables food come from the kitchen and sit in the hatch for 5-10 minutes before being picked up by a server. Eventually I saw our ‘side dish’ come up to which point we were so hungry I ended up asking to start with that whilst our mains were finishing cooking. Our meals finally came out. My fried chicken was oily and no flavour or seasoning. My partner ordered a burger with regular fries, this was served with sweet potato fries, when asked the server where the normal fries were she replied we sold out ages ago, this is all we have: which we did not mind but having a partner who has allergies I just advised it would have been nice to be asked/told that this was being swapped and is this ok? The young girl then went to the male on the bar explained her clear frustration which you could see they had both had enough and ready to go home, they were both so lovely! Offered a free drink for the inconvenience! The manager eventually came over to check on us to which she asked if everything was ok: I explained I had some concerns and wasn’t totally comfortable with the experience we had received and asked if she could take any feedback however I was that frustrated already I just replied I already gave my feedback but I will leave a review, to which she stomped over to the young girl and within ear shot spoke very rudely about us and made me feel extremely uncomfortable! we left our food and drinks and ended up leaving the restaurant! The place needs a clearer instruction for seating, and more staff training.

We visited Ostello Lounge in May 2024 and had pre booked a large table for 20 for an 80th family birthday party. We communicated with the restaurant before we arrived and sent in a preorder. We arrived to find a lovely big area reserved for us, the staff were absolutely amazing- especially Mickey who could not do enough to help. I don’t know how they did it but 20 meals arrived at the same time and the food quality was excellent. Mickey helped us to bring out a birthday cake and generally just looked after us superbly which is a challenge with such a large group. All of the staff were exceptional and so helpful and accommodating- I’m sorry that I didn’t get the other names. I cannot recommend Ostello lounge enough- great staff, delicious, fresh food and spotlessly clean. The service we received was second to none- we try to go to different places for our family get togethers but we agreed we would return to Matlock just to eat here again.

Great food and customer service. Thanks!

Too noisy, needs more soft furnishings to absorb the noise

Great atmosphere. Very friendly

Very nice chilled atmosphere on weekday afternoons. The food is served quick and is very tasty and the coffee is lovely. Clean and plenty of seating.

Lovely service, plenty of food options, dedicated vegan menu. And dog friendly aswell

This clever chain consistently delivers.

A reliable place to go - good food, quick service. Good selection of beers.

Have visited lots of lounges around the country and even this one in Matlock a few times. Always been great… til today. Filling on both flatbreads was sparse and lacked some of the ingredients. I mentioned this to them but the ingredients weren’t available and given a choice I stuck with what I had. However I looked at my daughters Buddha bowl and it consisted of a spoonful of grains some pitta a piece of broccoli and halloumi which we’d paid extra for. I didn’t complain again as it was my daughters birthday and didn’t want her to feel embarrassed or ruin her night. Usually good and I’m sure this was. One off but extremely disappointing. They should just say on order if they can’t make the dish as described snd save the hassle of dissatisfied customers.

Friendly team, great food and drinks at a reasonable price.

Restaurant spacious and clean and a very good location within Matlock. Menu comprehensive with a good selection. Quickly asked for any allergies at the bar when placing an ordering was appreciated. The food: arrived within an impressive 15 minutes. My beyond meat burger and fries prepared well with a lovely taste. Sadly the slaw compromised volume over plate aesthetics. Improvements: The establishment was a lovely place to sit, drink or dine but sadly let down by a few minor points which could be corrected with the right management / training structure. Friendliness was distinctly lacking from some of the staff. A simple smile really makes an experience better and more likely to return. Unsure if you needed to pay extra for a little customer service. Felt a little like I was inconveniencing the person behind the bar by ordering food. Other service: it would have been nice to have the server check if everything was ok with my meal. This sadly was not offered. Conclusion: if you want something tasty in a rush and don’t mind cold interactions with the staff, go ahead.

Table of 8 on a Saturday afternoon, staff member was very helpful moving tables to accommodate us Good food and service Would recommend when in Matlock

Great place , nice atmosphere. Friendly staff and a relaxing place . I enjoyed my visit.

Didn't enjoy our meals Rowdy & noisy

Lovely brekkie excellent pot of tea and best of all you can take your pooch in

Lovely meal, so many gluten free options. Excellent service and was a lovely place to eat. Will definitely revisit when next in the area

Beautiful, tasty food. Great place to meet with friends

Had a lovely evening in Ostello Lounge this evening. Hot, good quality food that fits the decor and atmosphere. Kids love it.

Great place to go with children, games to play, nice food, selection of beers on tap.

Tasty food and a mixed bohemian vibe, but not super expensive. The staff are great, and they've obviously put a lot of thought into their ordering/delivery system (including ordering via phone) which works really well. Nice drinks selection, (both alcoholic & non-alcoholic) and extra good for vegans and veggies, as it has great options and even a dedicated vegan menu.