Based on 64 opinions finded in 2 websites
Opinions
Driver Usitha was very nice and friendly. Quck delivery and food was hot
Sophia McLaughlin . 2024-09-02
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Best Chinese restaurant in Grays. Food is on point always.
usitha karunasekara . 2024-08-17
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Food is nice, but delivery took more than 90 minutes and no apologies when food was delivered.
Kiyo Nishitani . 2024-07-14
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Food was very different. Chow mein was awful. Think they're new owners.
Sam Mutlow . 2024-03-30
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Food is great and never disappoints! But they need to change the young guy who takes order. He is bad for business! Very rude and has no customer service training at all. Hangs up before you even finish talking.
Kedesha Gordon . 2024-03-09
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Today we ordered a takeaway, even though our order came to £64.80. They quoted us over £100, it's only because we queried it they accepted their mistake. When the delivery guy came (which was not his fault at all) the bill came to just over £74. I really do not know where this extra £10 came from. Absolute joke and a couple of items was missing from our order. Will never use these again. If you order, add up your order as they will try to rip you off.
Kelly B . 2023-12-02
MORE AT TripAdvisor
Customer service is not good. They need to change the boy at the front desk. He always cut phone off before ending conversation.
princess Tee . 2023-06-02
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Best Chinese take out east of London. Been a customer here for 10+ years and keep going back. Very rude manager. She mixed up my order and kept me waiting. When I complained she cancelled my order and literally told me to get lost !!! I haven’t been back.
Michael Adeyeye . 2023-02-16
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The food is really tasty and good price
alex bobeica . 2022-09-09
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Customer service is 0/10 Food is 2/10! Very rude and unhelpful. My order was incorrect, I called to let them know I was sent the wrong item and they were extremely rude and unhelpful. Hung up without sorting out my order. Then finally after 30 mins of going back & forth I was told they will send the correct order with the driver. 1.5hr later nothing came and the restaurant has said the driver has gone home. Absolutely disgusting service and would not recommend.
Tabitha . 2022-06-17
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Food is delicious I've had different dishes and they were great
Nikki Lewis . 2022-06-04
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Customer service is 0. The young overweight man who normally takes orders is extremely rude towards customers. The item I order doesn’t come with enough gravy for me, each time I place an order and ask for extra gravy (that I’m willing to pay for) I’m met with resistance. I even asked for it to be placed in a separate container only for them to ignore my request and still give me the same dish. The staff including the cook argued with me about how I want my food that I’m paying for no matter how many times I explained it to them. Would not recommend, there are plenty of other restaurants in the area with better food and service.
Opulent Extensions . 2022-02-09
MORE AT Google
Best chinese ever! I wish they still delivered to Ockendon because the food is just amazing. So seasoned with generous portions.
Damzel . 2022-01-17
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Very very disappointed in their level of service. I wouldn’t spend my hard earned money here. I called back to add extra items to my order and the attitude on the phone was shocking. I have never experienced such service. Disappointing is an understatement
Naomi Olaoye . 2021-08-13
MORE AT Google
A regular take away in Grays town centre. Very good staff, fast service, tasty food, fine prices. I’d happily go back in the future.
TartanWanderer . 2021-08-05
MORE AT TripAdvisor
Wow shocking service. My sons egg fried rice was missing. Phone up and woman shouting. Said they would deliver in five minutes but never showed. Phoned them and they take phone off hook. Husband had to run out and buy him something else. Will never ever use again.
Claire Stokes . 2021-04-02
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I love this place! It’s my go to Chinese takeaway, the man serving is always pleasant and they have fortune cookies 👌🏻, the food is amazing couldn’t fault it if I tried !
Gee . 2021-02-16
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I normally by food from this restaurant but today I must say the service and the young man taking the order was deplorable. I place an order online wasn’t able to pay by card because the machine was broke I cancelled but the food still arrived. The driver was told to bring the food back and he offered for me to do a bank transfer which I did, call spoke to the young man I asked if it was ok he said yes so asking as he got his money. Customer service is import in any business and how you treat your customer is important. Very disappointed
Kamaria Curry . 2019-08-01
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With regards to certain dishes, the food quality is near authentic.
Lingesh Kumar . 2018-10-24
MORE AT Google
Had a takeaway from there the other evening, it was okay, everything was there what we ordered it was hot, but there was no wow, like some places, you say, can't wait till be order again, but not in this case, it was mediocre, got free prawn crackers, which were nice, but there was a horrible oily smell, I think it's because they use cheap oil
Pauline S . 2018-07-13
MORE AT TripAdvisor
As far as I know, they are one of the best around. You can expect 100% satisfaction
Adetokunboh Famuboni . 2017-11-03
MORE AT Google
They are the most stupid and idiot people I have ever seen in my entire life. No good customer service very rude and not polite. I make and oder at 7PM and it got delivered at 10pm. I can't deal with them.
Richiemama . 2017-03-31
MORE AT Google
Delivered the wrong order, after waiting ages for the food I managed to catch the driver In time to tell him then called the takeaway the person on the phone argued for around 20 minutes to then admit they had got it wrong and sent me the things I was missing. 20 minutes later they arrived and deliver driver asked for the other rice they had mistakenly sent instead of my other food (which put question in my mind wether they was going to resell this) By this time my food was freezing cold. Absolutely terrible customer service and below average food. Would not recommend this takeaway to anyone.
Ellé Xxx . 2017-02-15
MORE AT Google
Love this place. Always had great food. Won't go no where else
Daniel Payne . 2016-12-27
MORE AT Google
Bueno, primero abordaré el malo - mi dulce y salsa agria habían hecho falta. . . Me llamó, y el chico no podría haber sido más servicial. Por otra organizó para ser enviado en 5 minutos! Esta será, sin duda, mi elección de china para llevar, me han arruinado para todos los demás! Las bolas de pollo estaban crujientes por fuera y por dentro tan suculento que actualmente groaned! La Carne Curry era increíble, el Chow Mein deliciosa y las tostadas de gambas era para morirse. El arroz era bonita y oscura y muy sabrosa, las raciones eran muy generoso, y el servicio fue insuperable. Recomiendo este restaurante a todo el mundo que me encantó la buena comida.
Donna H . 2016-12-16
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Food used to be good but has recently gone from bad to worse, when we asked they claimed they haven't changed their chef or recipe. Literally had to throw away last order. It was soggy and very oily.
Adeola Giwa . 2016-12-13
MORE AT Google
Lovely food and easy to order just need to listen to instructions more
Olatunde Sanusi . 2016-10-28
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Always excellent food and service. Very reasonable price and fast delivery. Been their customer for 6 years and never had any problems.
Vencislava Nikolova . 2016-02-19
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Este estado utilizando para llevar por un par de meses, todo lo que pedimos ha sido muy bueno, siempre recogido mi pedido en camino a casa, así que no puedo comentar sobre entrega.
Imperial Taxis . 2016-02-19
MORE AT TripAdvisor
Great food never had a problem in a space of ordering for 3 years always polite and serve your appetite wishes to the max whether you want to include items in a dish or take them out great curry's great noodles pancake rolls the lot a place I highly recommend 🌟 🌟🌟🌟🌟
SWAGGY . 2015-11-28
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Always fresh... not greasy... can't recommend enough..We will go now where else now for takeaway! Ok for price but I would pay that bit more for the quality...and not the normal slop you get from regular chinese
vickietibbs84 . 2015-10-17
MORE AT TripAdvisor
This is the worst place cold nasty vile food! And they are way over priced. £2.00 for 1l of cola the food they gave went in the bi waste of £25 never again
Clattatio . 2015-03-18
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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109 Opinions
Just spent nearly £30 in there and I can categorically say I've been robbed. Definitely one of the worst takeaways I've had. Had em from here before and they've been OK but this was truly atrocious put me off going back only ate half the other half went straight in the bin. Maybe have a word with the chef the food was bland tasteless and sweet and sour was dreadful. Avoid until they rethink chef situation
110 Opinions
No longer a restaurant - just doing takeaways now, but always a friendly welcome and a good "special offer" to chose from too.
146 Opinions
Been here my whole life but just can’t afford to keep going anymore, the prices are crazy, yeah you can blame inflation but drive a town or 2 over to tilbury and their Chinese takeaways are giving you a full box meal for like £7, here can’t spend less than £15-20 here on what I’d consider basic menu items Lovely food and staff, but overpriced themselves from others with same quality
120 Opinions
Always great food from Golden Express. I usually order on phone and collect but their delivery service is pretty quick too. I recommend the King Prawns in Garlic sauce. We were offered it as a taster years back and hooked. This is definitely one of the best Chinese takeaways anywhere .
90 Opinions
Ordered chicken with vegetables, Chicken balls with barbecue sauce, Egg fried rice and plain chow mein. The egg fried rice was obviously microwaved and it wasn’t done very well as it had lots of cold Spots Which is actually quite dangerous and can make you seriously ill. The chow mein smelt burnt like it was cooked on a dirty wok, And the chicken balls were very greasy and was obviously cooked in oil that hasn’t been changed in a long time. Even the chicken in the chicken and mushrooms dish was very rubbery. This was to feed me, my partner and our two young children this just made it stressful ! I did call up the shop and thankfully they did offer to replace the food but certainly didn’t want anything else to eat from the shop. I ended up going back there with chow mein and the noodles and they gave me £10 back out of the £20 we spent, But it was still a waste of £10 and a total waste of time. Nice enough to give some money back, but you shouldn’t be selling food like that or microwaving rice! I don’t understand how some food establishments cook food to such a low standard and deem it to be acceptable. It’s no good blaming the chef because everyone is at fault, He is not the owner of the shop and all staff members have a responsibility to ensure the quality of food is good.