Happy Garden in Thurrock

Cold food chips cooked so many times all rock hard

Chow mein , sweet and sour sauce , and mini spring rolls missing

Order is over an hour late and I’ve been hang up on

AVOID AVOID AVOID!! This woman is the rudest person I’ve ever spoken with and an absolute con artist! Called to confirm my order before collection and she told me I do not have your order. I confirmed the address and asked her to check my order number as I had been charged the money! She continued to yell over top of me, ‘I do not have your order’ then hung up the phone! I’m not the first person she’s done it too either looking at other of these reviews. Don’t trust her!!

2nd time ordering food was hot and tasty

Fantastic Chinese cuisine highly recommended

Really good food. New in area and both time pressed food was good

The chicken tasted off, the pork balls are mostly fat and dough, and the rice seems like it was smothered in two-day old oil. On the bright side, the vegetables in black bean sauce and the noodles were nice.

First time ordering and food arrived piping hot and was very tasty indeed. Would recommend for sure.

Will definitely not be ordering from here again. Had to wait over an hour for the meal. Called up to cancel as it is too late. Was told by a very rude woman that I am now blacklisted as I cancelled the order. She then called me again to tell me again that I was blacklisted. Very rude. I can understand that it can get busy but for the estimated times to change and no option for us to cancel after a certain period is ridiculous. Do not order from here unless you like rude service.

Happy Garden is our favourite local Chinese takeaway, tasty and great value!

delivered at 18.50, too early as ordered for 20.00

nearly an hour late, food cold.. called to ask where the delivery was and was just shouted at 'it on way' and hung up. avoid at all costs

it never turned up and shop wouldnt answer... left hungry and out of pocket

Our order was not delivered.. I put the order in through just eat at 20:00 and was given a delivery time of 21:05/21:25 Tried to phone the restaurant only to find out they closed at 21:30.

phoned restaurant lady was not helpfully and put the phone down on me not happy with the service

Never turned up, said on app it was delivered when wasn’t. DO NOT ORDER. The women on the phone is extremely rude and hung up the phone multiple times when we tried to contact.

The curry's are out of this world, big portions and always deliver when I'm at work 10/10 from me

Ordered from them , waited 40 minutes . Even got a message that said it’s out for delivery , only to get it cancelled as we live too far . How do you allow people to order from you if you won’t deliver to them ! Absolutely ridiculous. The lady I spoke to didn’t even offer any alternatives, she kept hanging up the phone and not really caring about the situation.

Food was greasy, tasteless and not enjoyable at all.

Rang tonight and was put on hold for 16 mins without them saying nothing, I could hear all the conversations in the back ground very unprofessional and then she hung the phone up. I rang back and said I was on hold for 16 mins she said yeh yeh spoke in Chinese and hung up on me. I wasn't rude and she was rude and unprofessional. I would never use these again

Absolutely awful I never complain normally but the beef in black pepper sauce was awful smelt like fish and meat was gray. Ordered chicken balls and received prawn balls luckily nobody has a shellfish allergy Vegetable spring rolls stale as if they have been sitting out from the night before. food safety and standers clearly not met.

very tasty and will definitely have again 😋.

Just moved to the area and I’ve found my new Chinese place !

Toast was over cooked and food was cold 😡

Wonderful delicious Chinese cuisine best I’ve had highly recommended

Absolutely brilliant early nice hot and fresh food plenty of food for value I’d definitely use them again

honestly can't fault happy garden, there my go to for chinese... always happy to accommodate to my changes in order an portions are always over flowing! 5 * All day!

salt and pepper chips were stale taste reheated or microwaved

The best Chinese cuisine I’ve had highly recommended

Do not use my son in law has been taken into hospital with FOOD POISONING

Waited over an hour and half for food turns up cold

Order never turned up!!! Rang the restaurant the lady on phone was very rude and abrupt then said I don’t have order for you, then hung up! Order was confirmed through just eat but lady would not listen £64 I paid a nothing ever turned up. Terrible service AVOID

Happy garden? There’s nothing happy about this place. The customer service is shocking, the lady is so rude not just to us but everyone in the shop I don’t know why customers put up with it and give them any custom. She don’t understand their own menu and she hides in the back when there are customers waiting. It is a shame because the food is actually quite nice but no - Never again.

was first through on the phone and made my order, an hour and a halflater It hadn't turned up so I rung 35 times before I got through half an hour later. I asked where my order was they couldn't find my order when they did they said I would have to wait another 45 minutes. I understand they can get very busy on the weekend but this is ridiculous.

This is probably the best Chinese takeaway meal I’ve ever had , if you want an incredible Chinese takeaway go here , incredible

Although the order was delivered early it was cold and had to heat in the microwave. Called to say was cold was rude and said it couldn’t be and hung up

Great food, not greasy and cooked to perfection. Arrived 15 mins before stated delivery time

Vile food, inedible. Very rude lady put the phone down on me.. duck was just fat, salt and pepper chips cold, stale and bland. Please don’t waste your money here

Yet again have lost the ability to reorder very frustrating spendy 20 minutes ordering what you order every time

Food took 2 hrs 30 mins to arrive. Food was cold. Customer service was terrible. Missing items from our order. Will not be ordering again

took ages to come made a order and 18:40 and it just arrived 20;07

Really excellent food best I’ve had for a long time

Omg it was amazing food . It was steaming hot food I got a lot of food for the price Didn't take long to get here from the time I phoned up less then 10mins it was here Thank you so much

It wasnt really to good i asked for satay rice i got special fried rice

Food was really good and service on point.

another delicious meal delivered hot and on time, will always order from here.

Bit disappointed that you have stopped putting the set meal sauces in pot as meal was very dry and there wasn’t enough sauce. The beef and broccoli was nice but very watery. Everything else was fine

Ordered food just after 5pm and didn't arrive till 7.30pm. I rung to ask where the food was and all I got told was "it is coming soon, you know its Christmas time it's very busy" no apology or estimated time and when it did arrive the food was cold. The women on the phone is probably one of the rudest people I have spoken to in a while, even placing the order I misheard what the lady was saying to me and the attitude and tone of the voice I was greeted back with was if I was a child who had done something majorly wrong. Would not order from here again.

Lovely food, nice friendly delivery. Thank you

Over two hours to deliver, customer service shocking, absolutely useless

Food was lovely and still hot when arrived.

I asked for a change on my order in the notes, but it was ignored SHAME 🥲

Walked in ordered pork balls, chips, and curry sauce. Rude woman barked £10:50 at me! Asked if they took card payment only to be shouted at "NO, CASH ONLY." Then, I had to wait 20 minutes for it. Chips were dire, cold, and hard . Obviously frozen and had been sitting around for ages, not the big chunky in-house, prepared chips you'd expect from a Chinese. Pork balls were cold and soggy and tasteless. Curry sauce was bland. Never going there again 🙄

The food nasted old dunny smell to it not happy all very disappointed. I normally order from happy garden and normally its very nice but time horrible taste the beef chewmain uneaterable . The honey dew chicken very dry what happened to the honey . Pan cake rolls cold .

food still hasn’t arrived after being 50 minutes late and cannot get through to restaurant

Always fresh tasty hot food delivered on time, will always reorder.

Food was very greasy and not up to there normal standards

Great food, good quality food hot and tasty!

Not had an issue yet, and ordered over 5 times. Food arrives hot and fast. Lady on the phone is always polite to me.

I’m not happy. I don’t have a microwave and they sent me cold food 😡

Food was very late and all cold

Our order was late but we was informed by the restaurant that this was the case as the restaurant was busy

Great quality food, always hot and on time or earlier, will always reorder.

Always lovely tasty food, been using happy garden for over 20 years, never had a bad meal, friendly staff

At least 10 mins earlier than I thought , food was hot, service was great could not be more pleased .. thank you

The mixed seafood chow mein had soggy chewy squid which looked like a random fish and only 2 King prawns, the roast duck with mixed veg had far more veg than edable duck, most of the duck was dry with some bits that had what was like gristle. Egg fried rice and chicken balls were nice

Very fast, amazing quality food and the staff were a pleasure to engage with. Thank you. I will be coming back

Been ordering from here for over 15 years, always swift delivery, good value and great tasting

A regular takeaway for us. Not as often as we would like. Some have said that staff are rude, however in 9 years I have always had good service and very tasty food. We shall continue as often as we do on our pension. Great food which is as good as the food I had when living in Hong Kong. 🌟🌟🌟🌟🌟

Ordered from here for 15 years, can't be that bad

Food was lovely as always and was delivered early aswell. Win win

Always a great friendly service, ever had a bad meal. Give my lad a free drink every time and throw in mini springs rolls also (probably and order size thing +£30) We always pick up that way we can’t be upset by any possible late delivery times. Honestly can’t go wrong with Happy Garden

Lovely food no complaints & free small pancake rolls, lovely thanks happy customer!

Lady was rude, messed up my order and refused to collect it and place it correctly! Not good!

Best egg fried rice and lovely curry too

Always good quality food delivered on time and hot.

The food was lovely however, we ordered 1/4 crispy duck and received no pancakes. Also it was warm not hot but will continue to order. Thank you

Kind prawn chop suey didn't contain any prawns - seems like they swapped it for chicken chop suey and didn't inform me.

chips were hard but evrything else was as youd expect

Very happy with food & delivery was on time.

Awfull service, food is average and overpriced. Never again.

Generally decent tasting & enjoyed the food. Rice tasted recooked & the seaweed wasn't sweet & won't reorder it. But overall it hit the spot

Worst order I’ve ever received the quality of the chow mein was disgusting it was dry and almost mushy 🤢

Appreciated the update texts apologising for running late.

Food was good, nice flavour, crispy beef a bit over fried, but still nice.

Garlic butter chicken over cooked tough to the point inedible

Delivery time should be zero stars!! Booked nice and early to secure a 7pm delivery. At 7.15 pm my order disappears off the system altogether. Took a while to finally get through to the restaurant to find it's not even been despatched yet and will be at least another 20 minutes - totally defeating the object! Makes me think the order was either ignored, forgotten or cancelled uness I called in to see what's happened, and also shows how in a way the app itself operates fraudulently to show the food delivered when it's not even been despatched yet. Food finally arrived, and whilst it was tasty with generous portions was only lukewarm so sadly not a great experience all round...

Lovely food as always, delivered early and hot.

We were pleased with the food and delivery time thank you 😊

My main dish was not what I ordered.

Really impressed with early delivery, food was really nice, hot and tasty

Just great service and the food is to die for

Always lovely food, and great size portions

Beautiful food and wonderful service, as always

The most ruddiest group of individuals, the food is good but the service is TERRRRIBLEEEEEE.

Ridiculous! Can’t get through on the phone , got a new delivery time and it’s still late beyond that. Not acceptable.

Lovely food, arrived fast, and they followed my instructions perfectly.

Meant to be free delivery but still charge 70p for covid, covid is over and done with how can they still be getting away with it. I did say to her about it but got argued with down the phone,

Did not enjoy the food at all unfortunately 😔