Oriental Gourmet in Ipswich

messed up my order by clicking collection,meant delivery, they went out of there way to get my order to me within 15 min's

They do the best chicken chow mein. Food is consistent & good value.

Service was good, but the food I had was disgusting 🤢 The chicken was very chewy

Had spare ribs in capital sauce over cooked and couldn't eat them. Spice chicken in spicy sauce. Hard and could not eat them to. Called and made me out to feel like a lyer about the food. 33.30 order and I could get 10%of my next order. Next order is not going to happen.

Absolutely disgusting, called to say it was so salty we couldn’t eat it but they didn’t care at all. Don’t even bother with this Chinese.

Best Chinese. Great sizes, highly recommend to every been my local for years.

Excellent service as always. Food delicious can’t fault.

Food is OK avoid anything with black bean sauce not good

Being a visitor to Ipswich,I decided to order a meal from oriental gourmet, and I must say the food was absolutely spot on. One of the best dishes I've tasted in a long while . Will definitely order again from here, next time I'm visiting . Brilliant service .

At last a decent takeaway, great food.

Very good food fast service, food nice and hot on arrival. Very pleasant customer service on the phone

Went for a pickup order on the recommendation of a friend. I have heard good things. Ordered Szechuan Crispy Lamb, crispy shredded beef and special chow mien. I picked up and the order was ready on time, the staff polite and friendly. I arrived home most excited and plated up and had a fantastic meal watching cooking on youtube lol. My fam arrived home and I relayed my enjoyment insisting we have to eat from there again. Absolutely banging!!

Our new go to Chinese. Wonderful flavours, more spicy than other take outs, but that’s to our taste and there is an option to order less spicy. The Singapore noodles are the best we’ve had, and the satay sauce is amazing. Everything we’ve tried has been so good. Food was delivered on time and hot. We will be ordering again soon.

Food was the best..... I've tried quite a few Chinese takeaways in Ipswich, with some not tasting so good ended up being a waste of money 😔😮‍💨... But the food here 🤭🙃 oh my goodness it makes you want to eat your fingers. I have to say this is my new favourite🥰😍🤤

I was told there would be an additional charge of 50p for a purchase of a meal less than £10! I have advised them of the following:- You have NO RIGHT to do this Quote " Businesses are not permitted to impose surcharges for paying by debit card, credit card or electronic payment services." Payment surcharges Trading Standards Institute Advice Payment surcharges . In most cases, surcharges for electronic or card payments are not permitted; where allowed, surcharges based on the payment method are subject to restrictions This guidance is for England, Scotland and Wales Whichever methods of payment a business accepts, there are costs associated with handling and processing the payment. Most businesses treat these costs like any other costs, and they simply set prices at a level that is intended to generate an acceptable return or rate of profit. However, in some cases, businesses have sought to cover or offset the cost of accepting certain payment methods by imposing surcharges on customers who choose to use those payment methods. Businesses are not permitted to impose surcharges for paying by debit card, credit card or electronic payment services. The ban on surcharges does not apply to commercial debit or credit cards. Surcharges are permitted in relation to other methods of payment - for example, cash or cheque - but where surcharges are made to consumers they are governed by the Consumer Rights (Payment Surcharges) Regulations 2012 (amended by the Payment Services Regulations 2017). The Regulations limit charges to consumers who are buying goods and services. Ban on surcharges Businesses cannot impose any surcharge for using the following methods of payment: consumer credit cards, debit cards or charge cards similar payment methods that are not card-based (for example, mobile phone-based payment methods) electronic payment services (for example, PayPal) I await your reply before I report you to trading standards! Kind regards

Tried this while waiting for tyres to be fitted, great find! Delicious food and friendly service, will definitely come back soon.

Always quick and quality food served. Friendly staff as well.

Lovely lady who takes orders very friendly matched by nice food well worth the money...Highly recommended

One of the best take away I have ever had got delivery and the food was hot and every tasty

Best Chinese in ipswich. Order regularly lovely dishes cooked to perfection never let us down delivery is prompt.

Ordered quite a bit as recommended by a friend food was chewy crispy chili beef chicken was dry. Chicken curry was chewy. Chicken balls had some sort or green and brown colour within the batter. Phoned and complained a few days as wasn't a priority later just to say and tell them to be told too late nothing they can do won't be going back will stick to my normal takaway

Great service and food was nice and hot on arrival and tasted amazing!! First time coming to this takeaway and I will be sure to be coming back!

Really nice food, super quick delivery. Excellent service allround.

Food is excellent quick delivery polite staff

The best Chinese in Ipswich, we order regularly and they have never let us down. Beautiful dishes and always prompt delivery with food piping hot. Will never use anyone else, thank you oriental gourmet for another delicious meal!

Just had the best Chinese ever and bbq spare ribs to die for

Ordered special curry ...got onion soup very disappointed.

We ordered using the app but there was a fault and they emailed me. I rang them to confirm our order and they were so good to us - they delivered it and it was earlier than planned! Thank you to everyone at Oriental Gourmet for being so helpful and quick.

Love this Chinese and always a bonus when not too far from home 👌

Amazing experience. Very good app to order and pay. Very quick free delivery and the food was perfect!

Best local Chinese restaurant around!!!

Regular order online for this place.. however went in this evening. The guy was more interest in his phone then customers and rude. Walk out never to return

Nice people to speak to and good food

Best vegan chinese in Ipswich, be sure you ask for stuff without egg etc... and they will deliver. Delicious, value for money, incredible tofu. Seaweed good, spring rolls good. Blackbean tofu good. Vegetarian set meal for two good. Hot and sour soup goooood.

Tried for the first time last night. Was really impressed. Will be coming back.

Their food is really nice ,delicious and staff is friendly. They deliver food very quick 😊

Excellent, friendly service. Good size portions. Will definitely go again!

Great Chinese. I have never had any bad food from this place. Their Auderves are great too!

Great food even though I'm dairy intolerant. Great service. Will be using again and again

Tried here few months back and I couldint beleave how fantastic it was. It's now are first place to go for a Chinese. Well recommended. Brillent

Great food and great service, if a place is busy it's because the food and service is spot on

Really bad customer service and management . We have been using this take away for two years as regular customers on most Saturday evenings but during the last month they have been a real let down , an hour and a half for deliveries to arrive , incomplete order and what really topped things off this week is that a dish we ordered came as something different to what we had ordered , after calling them up to explain that we didn't have the right dish we were told that they would only bring another dish out if we paid the 80p difference between the dish we received and the original dish , we tried to argue this as the order was a large order of £60 and being regular customers but the person on the phone wasn't backing down so we just agreed to pay the 80p . When the delivery guy arrived at the door half an hour later with the New dish he explained that his manager wanted the old dish back or we were required to pay £4.80 for the new dish ! We actually couldn't believe our ears ..some of the meal that they previously delivered had been eaten as we weren't expecting to have to return a dish that had been cooked over an hour ago . It seemed very petty and no way to run a successful business . My husband told the delivery driver to tell his boss that we won't be giving them further custom .It appears that the company has new owners which is a shame as they don't seem to have the customer service of the previous owners . We will not be returning and will take our business elsewhere .

food arrived and everything was cold. Prawn crackers were rock hard, probably old. Food was overly greasy. I'm not a fussy eater this was genuinely bad. Phoned up to complain and was told I was lying, staff didn't really care and said "I just work here I'm not the boss" no help whatsoever. 1 star is generous

Quick service and really tasty food. Love their Chinese BBQ sauce.

I'm a loyal customer to this place and tonight I ordered some food on just eat. It said on the app that the were open, when I finished my order it says they were shut. So, I ring up the place to ask a simple question and all I get is a torrent of abuse and shouting from the woman down the phone 😮😮.. I've never been so shocked in my life. I had to ring back twice because she put the phone down on me. Even when I said to her that I was speaking calmly and politely and only wanted to know if they were or were not open for delivery she shouts at me telling me I shouldn't be telling her and should talk to just eat. I'm absolutely shocked to be honest. I won't be giving them my money ever again. Shocking customer service and shocking behaviour.