Orchid Garden in Thurrock

Ordered chicken with vegetables, Chicken balls with barbecue sauce, Egg fried rice and plain chow mein. The egg fried rice was obviously microwaved and it wasn’t done very well as it had lots of cold Spots Which is actually quite dangerous and can make you seriously ill. The chow mein smelt burnt like it was cooked on a dirty wok, And the chicken balls were very greasy and was obviously cooked in oil that hasn’t been changed in a long time. Even the chicken in the chicken and mushrooms dish was very rubbery. This was to feed me, my partner and our two young children this just made it stressful ! I did call up the shop and thankfully they did offer to replace the food but certainly didn’t want anything else to eat from the shop. I ended up going back there with chow mein and the noodles and they gave me £10 back out of the £20 we spent, But it was still a waste of £10 and a total waste of time. Nice enough to give some money back, but you shouldn’t be selling food like that or microwaving rice! I don’t understand how some food establishments cook food to such a low standard and deem it to be acceptable. It’s no good blaming the chef because everyone is at fault, He is not the owner of the shop and all staff members have a responsibility to ensure the quality of food is good.

No curry sauce so had to wait a further 25 mins for it to be delivered. When we finally ate, the chips were hard and overcooked, the rice and chow mein were tasteless and the pancake roll was awful, it was Grey inside!!! Never again, what a waste of money!

Must try Wonton soup 🍲 yummy 🤤🤤🤤

Quality place with quality ingredients !

Great service, chow mein was spot on and vegetable spring roll nice and crispy. Delivered expeditiously. My fav Chinese takeaway

Rice greasy Duck poor microwave and rice sticky and oily. One of the worst. I would not recommend at all. Binned it. Thank you

This is the best Chinese I've ever had, it was amazing. Shredded chilli beef was crispy bit still soft inside, salt & pepper chicken was so flavourful. It was all perfect

Asked for Chicken with cashew nuts, however all I got was chicken in sauce but no cashews nuts. Tasted fine but bitterly disappointed, as there were no cashew nut, hence my rating. Especially as I have used this establishment for over 15 years.

Would have been nice to have chicken in the chow mein, it’s all noodles.

Placed an order got a call saying it was too far for delivery now i have to wait 3-5 days for a refund. If order was successfully placed the delivery should be made apparently you have to call to make sure deliver is ok never heard such rubbish.

the food used to be good and now the curry gone down hill so will not be going back there, as it used to be my top takeaway , but since new ppl in there its total crap.mc donalds any day

since this new owner took over i think the curry got bad and this is a waist of money for a takeaway,(mc donalds here we go)

I ordered sweet and sour chicken balls and it was the worst thing I have ever paid for the amount of oil that the chicken had is disgusting honestly u guys have to do better

Just started using this chinese due to usual local chinese closing for good, very nice food, clean and hot, very large portion sizes, i collect myself so iam not sure on delivery service, would recommend to anyone to at least try this takeaway service.

All you would expect in a Chinese takeaway

Can't stop thinking about the food here! I absolutely love it, especially the salt and chilli chips and chicken 🥰

I really like the service where I got takeaway and then he gave me a shovel and then told me to go orchid gardening!

Good tasty Chinese chow main is bangbang BBQ sauce they r nice and friendly service good food

Can't stop eating from here. Love their chow mein and Singapore Style rice noodles

best chinese in the area by far. good prices and very tasty.

Best take away in the area by far... Excellent food and service 👍

Used to love the food and staff here but after experiencing what I did last week will not be going back. Rush through takings my order then didn't tell me only 60 pence of free dish and lots of other little things and food very bland. Won't be returning.can't wait for canton chef to reopen

It was our Diamond wedding anniversary and I ordered a meal for 2 it was the best Chinese meal we have ever had thank you so much Orchard Garden will use you again Ain, the delivery driver was so lovely also.

Lovely food & hot when delivered. Highly recommended.

Ordered my food and upon arrival had chicken fried rice missing, I called up and was told another would be sent out. I then waited another 45 Minutes for the rice to be sent out to which the rest of my food was freezing cold. I called up and cancelled the rice before it arrived and asked for a full refund as I live 5 minutes from the store and feel the wait I had was appalling. A lady then showed up with the rice and told me she would refund the rice and drinks she had and too keep the rest of the food. I refused this as I wasn’t paying £18 just to eat fresh rice and everything else microwaved. She still didn’t see my point. I gave back all food and got a refund.

Tasty food 👍🏽 great customer service . I’ll recommend

Covid safe,food upto normal high standard.

we ordered food from there this evening. When it arrived it was cold we waited . one hour and 30 minutes. Then still never arrived then one hour and 40 minutes late and the food was not nice at all so I will never be using the Chinese restaurant again please . And the woman was very rude on the phone So very poor rating from me

The only Chinese il eat from always fresh hot and great delivery service, great customer service and always caters to my needs. Great takeaway

Absolutely delicious food and very quick delivery tonight.

The food here is delicious. Best chinese I've had ever. Would come again many times 10/10

Amazing Job. A great service and their food is spectacular. I would love to go there again!

Absolutely awful and totally disappointed in the quality of the food from this take away! It was our first time and our last!

love this take away never use any other. great service and great food. makes me hungry just thinking about it

Very nice! Their king prawn rice noodles, sweet and sour chicken hong kong style and special fried rice was lovely. Best in tilbs!

Phoned up to ask if they was open and I got hung up on very bad customer service if you ask me!

What a lovely meal. We ordered chicken and black bean sauce, chicken noodles and chicken curry. We will remember and order again. Thanks to the lady who took the order, the talented chef who cook the our food so deliciously and the wonderful man who was polite when delivering the food.

Chips were cold and wrong dish was delivered, when called was told they will not give me what I ordered as they had cooked the other dish now!!! Rude English lady on phone also

I have been ordering from here for over 5 years now, that they know who we are as soon as we phone. Decent prices. Hot freshly cooked delicious food. Delivered on time unless they are super busy. If you want a dish that isn't on the menu, ask them if they can make you it. They have done it multiple of times for me. My favourite Chinese by far. I rarely order from anywhere else.

Been eating from here for years and can honestly say it’s the best I’ve ever eaten, always fast delivery and good value for money

Always get out takeaway from here, have tried several Chinese but this seems to be the best for us. Will deliver usually quick unless a busy period time and day.

Today's takeaway wasn't the best I've had from here , the rice wasn't very nice however I normally get great food from here , the staff are friendly and it's reasonably priced

we ordered a take away sat night I had special fried rice not only was it not hot it was awful I also had spring rolls ugh my husband meal wasn't very nice either a total waste of money

Not my favourite in Tilbury as that is shut at the moment so this was our first attempt here, it wasnt too expensive & over certain prices you get different free items- delivery was on estimate- food was hot & okay although it didnt meet mine or my families personal expectations and we wouldnt order from here again

We have used for years on a regular basis and have always enjoyed the food, very nice. Fast service and friendly staff will continue using this take away

Comimos de aquí a menudo. La comida siempre es fresca y muy sabrosa. Hacemos uso de el servicio de comida para llevar, pero no recogerá a veces demasiado. Las patatas fritas son adecuados y patatas fritas china, macizos, el gusto fideos Singapur están realmente bien, así son las costillas a la barbacoa. Si pides más de £15 que te dan gratis los rollos de primavera, lo cual es una ventaja. Siempre nos dan gratis pan de gambas que a los niños les encanta.

He pedido desde aquí semanalmente. Es mi favorito en Thurrock chino (Junto con Pekín chef en Southend calle Grays)incluso hacerme un plato que no esté en el menú de pollo con bebé el maíz, mmm.La comida es fantástica, con tamaños decentes de la porción a precios decentes.El personal es amable y la comida es siempre a tiempo.Me encanta Orchid Garden!!! Si no ha probado su comida, hacer!!