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4,5

Based on 488 opinions finded in 1 websites

4.5Ambience4.5Cuisine4.5Price4.5Service
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OpinionsNoteTripAdvisor4884.5

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We stayed at the Moat House for 2 nights and booked the bar restaurant both nights as had stayed last year and food was good. However this time was really disappointing and not like our last visit. Food was just not great, simple fish and chips barely cooked not chips and crunchy. Meat from the grill overdone. Pasta overcooked and just a mass on the plate. Service good and took on board our comments but night 2 was just the same. Could do with some chef specials to stand out from generic pub food.

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Toots2171 . 2024-02-18

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Huge thanks to the Moat House team for another wonderful evening of culinary exquisiteness. The attention to detail and phenomenal customer service with all my fussy requests was outstanding. The food was first class, another party for the tastebuds. Thank you for making our unofficial anniversary so very special xxxx

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LaurenMaclean . 2023-10-29

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We ate at the Moat House on both nights. The food we had was just superb. The Chicken Pie with mash and veg was excellent and so tasty.

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Travellerclass . 2023-09-18

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We visited the restaurant for Saturday lunch. I read so many good reviews about it, we were really looking forward to a meal in the Moat. Unfortunately it was a massive disappointment, for the start to finish. The food was just awful, my husband ordered fish and chips. The fish was extremely oily and just tasteless, he felt sick after eating a portion of it and the chips were undone. I ordered duck breast and truffle and parmesan chips. Shame - no one asked me how I wanted it done as it arrived quite bloody and I didn't enjoy it. It was blant, there was not enough sauce to add any taste to it, just two small dots. Didn't eat even half of it.  Truffle and parmesan chips - well I couldn't find any truffle and it was so little parmesan on them you could barely see it. Again undercooked. Staff didn't ask us even ones how we liked our food. We tried to get their attention to get the bill so we could leave and get some food elsewhere (no luck here). At the end we had to leave the table and pay at the till and even then no one asked us how we enjoyed the meal. It is such a shame. Beautiful place, but the food was just awful and the service needs improvement. There was a baby show and wedding happening the same day so maybe that's the reason why it was so bad for us but still I was a paying customer and the standard should be the same for everyone. I will never be back.

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P2289SXannap . 2023-09-02

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This was a beautiful meal, lots to choose from and incredible service! All food was delicious and quick service. Extensive wine list/drinks options. They also change the menu regularly.

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Jodie C . 2023-04-11

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Amazing afternoon tea for Mothers day weekend. Faultless customer service from booking through to paying. Food was great and waiting team were attentive. Special shout out to one of the staff who went the extra mile to find some strawberry jam. Will definitely be back.

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AnnalisaMariaxx . 2023-03-18

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We had a fantastic evening at the Moat House. The food was just divine and the customer service impeccable. The chef made a bespoke dish for me due to my allergies and preferences. We were blown away by the cuisine as always and enjoyed another really special evening. There was a lovely atmosphere in the Orangery with several birthdays and lots of happy diners. Still our favourite restaurant :-) Thank you to all the team xx

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LaurenMaclean . 2023-02-26

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Surprised not to see better reviews here. We booked the Moat House hotel for a stop off when travelling down from Scotland back to Somerset. The hotel is a few minutes off the M6 and makes a bit of a change from a travel lodge etc if you want a break. Anyway, the Orangery Restaurant is part of the hotel and is really, really good. Like, properly good. We just had a three course meal preceded by beautiful home made bread, whipped butter and amuse bouche. Definitely not what I expected to find 5 minutes from the motorway. Seriously, if you are travelling up/down the M6 you really should try this place. The surroundings are maybe a little old fashioned, but not in a bad way, and the food, wine and service was excellent.

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marktaunton2016 . 2023-02-17

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My husband and I had afternoon tea voucher for our 40th wedding anniversary. We were really looking forward to it but we're very disappointed with the level of service. When we arrived I found a hair in my teacup, not impressed. Had fresh cup which was chipped, so was my husbands. Had to wait for several times for service, finally got waitress attention. We asked for more tea and for remaining cakes to be boxed up. Waited and waited for tea, waitress had forgotten! Time to leave still no cakes, when asked for them took ages for waitress to come back and say there had been a mix up. Our cakes had been thrown away! She gave us a parcel which she said had fresh cakes in to replace ones discarded. We got home to find 2 stale scones and only half the amount of cake we asked to be boxed up. All in all a very disappointing experience. Not great value for the amount paid for the vouchers.

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BritsStaffordshire . 2022-12-09

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I went with my wife for our wedding anniversary. We enjoyed and excellent service and superb food. A memorable experience

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faa4632 . 2022-08-06

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Food really good but service was lacking. We were a party of 10 mixed ages for a family lunch. Food was excellent but the service was lacking. We had to chase up drinks several times. There was a wedding and a baby shower so bar service must have been slow. Orangery restaurant itself was really nice just lacking a bit of atmosphere.

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893kimberleyr . 2022-06-26

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We were cruising the adjacent canal and decided to stop for a dinner. This was a Tuesday "grill night" so we opted for Rib-eyes and a bottle of Italian red which were all nicely presented and tasty. well cooked to our liking. Service could have been a little more pro-active (we had to ask for drinks a couple of times) but the restaurant ambiance was lovely with the Inglenook fireplace and panelling; whilst outdoors there were tables for eating outside around the lakes. Perhaps this is more of a wedding/corporate venue?

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Graham P . 2022-06-26

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A beautiful spot but the restaurant was not up to scratch. A 10-15 minute wait at the bar every time we wanted to order food or drink (no table service), brown lettuce, overcooked steak, missing steak sauce and both main courses looked sparse and unglamorous. We got a free dessert when we complained, but the cheese plate came with rotting celery. Disappointing.

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Marcus W . 2022-06-20

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Wanted to go somewhere nice for breakfast where could be better than the Moat House. First checked what time the breakfast service was 9.00am - 11.00am so booked for 5 adults 2 children 10.00am. Arrived a little early, as soon as we got there we were asked by the server to order I explained that there was 4 more to come and we would wait until they arrived we were then approached by a male member of staff who said we needed to order as breakfast finished at 10.00am. The rest of the party arrived at 10.07am as soon as they arrived they asked to order (everything so rushed) no flexibility with ordering for the children asked for egg on toast told no it had to be off the menu. As soon as we had finished the table was cleared no time for another tea or coffee. There was no others having breakfast there on this day. On a good note food good bad note service poor.

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Ian B . 2022-05-09

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I stayed in this hotel for just the one night on 23rd April 2022 for my husband’s birthday as we was visiting the show grounds for 2 days, I really wished we had stayed for the 2 nights now as our experience was above and beyond the perfect stay. We visited the restaurant on the night and I usually have problems as I am gluten free but our waitress Caitlin made me feel like nothing was a problem and had the chef changed all my meal to suit, I can not thank her enough she deserves a medal for how many times she went out of her way to make it perfect & the food was absolutely outstanding, so I would like to say a huge Thankyou to our waitress Caitlin and a 10 out of 10 for chef and his fabulous food, we will definitely be staying there again

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capeverdev30 . 2022-04-24

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Will never return here again,staff were rude and unwilling to help with any questions I had. Food wasn’t the best either and when I asked for a fresh meal because mine was cold I was told ‘no’

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sassysusan8 . 2021-12-12

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We have always held your beautiful establishment in very high regard which was why we booked, albeit only for 3 of us, to have a lovely lunch in your A La Carte restaurant (where we have had lovely meals and experiences before) on Saturday. When...

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suzannesF1018SG . 2021-10-11

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We have been regulars at the Moat House Orangery for Sunday Lunch for very many years - in all that time, the food has been excellent. This is prior to covid. The food we had today was by far the worst we have ever had...

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FirstLaffer . 2021-08-08

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Romantic night out in a special restaurant but my food ruined the night The Steak (on the bone ) was inedible the bone was softer than the meat Don’t expect from such a restaurant

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EVANSTHERESIN . 2021-07-30

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So disappointing to see the bar menu in this shape and the team not the great team they were. We love this restaurant visiting every month to either the main restaurant or lounge bar but unfortunately the bar menu is just poor value these days....

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DV29 . 2021-07-29

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Afternoon Tea Lovely Venue, excellent cakes... lovely bubly but sandwiches so boring.... Shsme. Staff very attentive.

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Gaz2-1-3 . 2021-07-24

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Been a number of times with family and always have the Gourmet menu - exceptional - portions are perfect - some may say small but as you get a dish between each course you don't need quantity as your getting quality. There is also a...

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ShropshireLover1995 . 2021-07-23

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Had a lovely afternoon tea at The Moat House - Lovely classy environment. Asked the staff if we could eat outside as lovely weather. Staff were very obliging and set us up a lovely table just outside orangery with gorgeous view of duckpond. Afternoon Tea...

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Charlie B . 2021-07-09

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Obviously a restricted menu but very efficient and friendly staff Nice starters , Salmon and Pigeon respectfully and the bread selection to die for. However my Sirloin steak on the bone was cooked to perfection, Medium Rare it was almost uneatable. My wife’s meal of...

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EVANSTHERESIN . 2020-10-30

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Perfect food, lovely staff.. read my review on the hotel stay for more.. however, you will NOT be disappointed with the food, service, staff, prices or satisfaction at this restaurant.

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shaunt347 . 2020-09-04

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We booked in for the Valentines Tasting Menu dinner a couple of days ago. Being vegetarian we were expecting a lovely atmosphere but probably only average food. Instead we were wowed by everything we chose and would definitely recommend it to anyone

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ther_sam2019 . 2020-02-16

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It was nice place but I think 🤔 this place is better for summer time having the drink 🍷 🍹 and enjoying

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391ashg . 2020-02-05

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Have not been here for a while - met dome friends for lunch. Good menu - good food - good company with really good service from p,rasa this staff. Thank you

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Ken B . 2020-01-31

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Disappointed with food didn't expect ham terrine to be deep fried in bread crumbs.Turkey tender but tastless who made the gravy obviously granules.No coffee as machine had broken down.Ran out of South African Chenin Blanc.However the waitress was pleasant perhaps it was the build up...

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Voyager826787 . 2019-12-30

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Went with friends for a midweek lunch. The excellent service started in the bar and followed into the restaurant. We were quite a large party so we had the private dining room just off the Orangery. The service and food were outstanding.

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AshleyG9645 . 2019-11-16

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The hotel is quite large, with good car parking. The service is however personal.Table was by the window overlooking the lawn and canal.Had an excellent Lunch. Curried mackerel was a revelation of flavours, none overpowering the other.Superb sauce with the featherblade beef. Sweets are a treat !!Don't rush, just sit back and enjoy.

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John P . 2019-11-02

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Booked a table for afternoon tea to celebrate mum's 80th birthday. The setting is stunning, for those who have not been before it's a converted and extended farm house set around a lake in the lovely village of Acton Trussell.They have added a hotel- it was the first in the Lewis Group. Lovely oldy worldly bar with a fire place, the restaurant is set in the conservatory. The staff are genuinely helpful and friendly, especially the lead waitress. You have a choice of 8 teas that you get to see and smell before you say which one you want. The scones were delicious and still warm,and there was a good selection of cakes, but the sandwiches were very average...Shame as we all said it meant we would try some where else next time.

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jgw12019 . 2019-10-27

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Delightful surroundings enhanced by a beautiful sunny day .Service from start to finish were excellent all the staff were friendly but professional. .A very good selection of teas were offered to my friend but only one choice of coffee .Everything was fresh and well presented .I must say the scone was superb .The sandwich fillings were very good along with the selection of cakes .We had a lovely view watching a family of ducks .We enjoyed our visit and would recommend .Will definitely return.

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Freddy1210 . 2019-09-20

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Returned to The Moat House for a celebratory dinner with the family. Great to see the Owner and some old faces. Chose to eat in the Orangery Restaurant as the Bar Area was full. A lovely table and great, attentive service. The tomato and Gazpacho starter was superb. Really subtle flavours and beautifully presented. The Childrens Melon and Strawberry starter was very good, a big portion size and very fresh fruit. Onto main courses and Fillet Steak. Mine was cooked to perfection. The crispy coated mushroom was very tasty and had a lovely texture. Finished off with coffee and chocolate fudge. A great way to finish the day. So thank you to Chris, Vanessa and everyone else. It felt good to be back. We had a perfect evening.

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Andrew N . 2019-09-13

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We ate in the front Bar area of this restaurant. Definitely suggest you book a table.I believe the chef of the restaurant part is the same chef that prepares the meals in the front bar area and that he is an award winning chef. My only complaint is that the staff serving you are the same ones serving drinks in the bar so the service can be very slow. We were asked if we wanted some desert after our meal and they brought us a menu but never returned to get our order so we left after waiting a long time. Suggest you have people waiting on the table and different staff serving at the bar. Service was poor when bar busy which is most time.

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FacebookGB . 2019-08-20

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Finding a hotel dining room that gives a higher level of satisfaction than the hotel itself is a rare experience for me, but the Orangery Restaurant did just that.

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jgrahamd . 2019-08-19

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The moat house is completely overpriced for what it is

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M8632UQli . 2019-08-15

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An excellent meal at a very fair price for the quality. The service was perfect and all in all thoroughly enjoyable couple of hours. Only small complaint was the time taken after a drinks order was taken for the drinks to arrive at the table and again the time waiting at the bar after the meal for a small drinks order as whilst the bar was busy it did not warrant the time it took.

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RJFWOLVES . 2019-08-12

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As always great food and fab service - we visited again with my grandparents and ate off the five course menu - lots of choice and such great flavours. Service was very swift but not rushed and we enjoyed our time working our way through the delicious courses and appetisers. We hardly noticed the staff clearing away yet they were all friendly. I chose the beef to start which had amazing flavour and everyone enjoyed their starters. I then went for steak so double beef! But was well worth it and the trimmings were so tasty! We ordered some sides to share. And finished the meal with coffees. A fab night!

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ShropshirePassport . 2019-07-28

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I booked this only from reference of reviews and pictures online. We travelled over 80 miles, for a surprise meal for my boyfriends 21st birthday.

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luce97x . 2019-07-26

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We were gifted a night's stay with dinner and breakfast at this wonderful establishment: Saturday 20th July into Sunday. Dinner at 7.15pm on Saturday evening.

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Birmingham234 . 2019-07-23

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We were gifted a night's stay with dinner and breakfast at this wonderful establishment.

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Birmingham2016 . 2019-07-21

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Had lunch with my friend at this restaurant. Food was good but why do chefs have to put salt on the chips before sending the to the table. If I wanted salty chips there is a salt cellar on the table. Had to ask the staff 3 times to clear dirty glasses and clean the table. Also had to open and pour my own wine. Ordered dessert and about 30 minutes later had to go and find a waiter to ask where it was. Staff training sadly lacking at this lovely venue

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Joana101 . 2019-07-19

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decided to take up offer of anniversary dining including free bottle of Prosecco , we were not disappointed. Staff were extremely helpful in finding parking( the venue was very busy with a wedding and prom event ) and in the restaurant we were blissfully unaware of the crowds outside. The food was a picture on the plate, tasted as good as it looked and was finished with a lovely plate of hand made sweets! A super way to celebrate our 40th wedding anniversary . Thank you to the chef , staff and the Lewis partnership can’t wait for our 41st!

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Anne-Marie R . 2019-07-16

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We use the Moat house regularly to meet friends. The location Is wonderful in terms of accessibility and setting. The restaurant is superb and we are always well looked after and food is excellent. Great to eat and watch the canal boats going by.

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Edward P . 2019-07-13

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My friend booked afternoon tea for us as a birthday treat, it was definitely a treat. The staff looked after us, explained everything we were having including a choice of several teas. Sadly neither my friend or I drink tea this was not a problem as a choice of coffee was available. The food was brought and we were told what everything was and it was delicious. I would not hesitate to recommend afternoon tea here but always book as it is very popular. Thank you my friend and The Lewis Partnership for a lovely afternoon.

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maggieb654 . 2019-07-04

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I took my mom here for a birthday afternoon tea at the weekend and I must say we both had a really nice time. The cakes were delicious as were most of the sandwiches. I was very impressed by the service and even the little touches such as being offered a variety of 8 different types of tea (although I just went for coffee). The afternoon tea for 2 was £40 however we were also unexpectedly charged about £3 for bottled water which we were not aware we were going to have to pay for as we were under the impression it was tap water. Nevertheless the experience was still really good and I would definitely recommend it was a treat or special occasion. Compliments to the attentive staff too!

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Worldtravel1992 . 2019-07-02

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Fabulous food and service. A little gem. Would highly recommend . Trout starter was sublime as was main course of hake and lamb

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Janice N . 2019-06-24

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We had lunch at this venue as a break to our journey up to the Lake District and I am so glad I choose this venue. Not to far of the motorway however the venue and grounds were lovely. We had lunch for six people and I choose from the fixed menu, the price was reasonable and the quality of food was fantastic. We had the round table in the middle of the room however due to the glass extension the room was light and the views of the camel were great even with the odd wave to the passing boat. The staff were smart, polite and attentive without being overbearing

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SteveB64 . 2019-06-22

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service was excellent,ambience friendly and warm,food amazing....we couldn't understand why this restaurant had slipped under our radar for so long..so good we have already booked to have a family celebration there

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Charles S . 2019-06-07

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Superb food and excellent service. Right up there with the best restaurants in the Midlands! The grasshopper cocktail was a fabulous way to finish off the meal 😋 would definitely return!

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602nickih . 2019-05-29

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We visited the Moat House for an afternoon tea as it was my birthday.

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Newdale . 2019-05-10

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My wife and I eat dinner here once or twice a year, it is consistently good, but somehow just shy of excellent.

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Mark P . 2019-05-04

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Setting perfect. Service could not be faulted. Food just wonderful.

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Barry S . 2019-04-24

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It is always a pleasure to dine at the Moat House restaurant. The staff are very nice and the food is wonderful at any time of day. For us, there's no better place in Staffordshire to enjoy fine dining in a nice setting.

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stuat0m . 2019-04-17

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Excellent Sunday lunch at this lovely location. Good value and service spot on. Pork with stunning crackling . My choice of wine arrived just before my main course which was perfect timing. Overall a most enjoyable day out.

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Alastair F . 2019-04-15

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Haven’t been to the Moat House for a number of years and decided to go and celebrate our wedding anniversary. We had the Gourmet Menu available on Saturday evenings which when compared to other chain restaurants turned out to be really good value. The choice was excellent, the food delicious, the service was good and we didn’t feel hassled or rushed as there is only one sitting. The wine list is on the expensive side but for a special occasion we didn’t mind too much and it was a very good wine. All in all we enjoyed our evening very much.

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Honeysuckle17 . 2019-04-14

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Well, what can I say. It’s perfection. On arrival we were shown to our table, shown a selection of teas and while we waited for the tea to arrive we took in the view of the superb gardens. Stunning. Then the tea arrived and then the sandwiches and cakes. We couldn’t fault anything. The service was first class. Thank you everyone. We would definitely recommend this beautiful place.

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Pete W . 2019-04-13

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The setting of the restaurant was superb. The staff were very attentive and very good at their jobs. The food was excellent and cooked to perfection. Thank you for a great meal and experience. Would come back for another meal at this hotel.

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Richard A . 2019-04-04

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Food missing and mixed up orders was not what I was expecting after being so nicely seated at our table. The poached eggs were hard and even though I specifically asked for black pudding my plate was put down without an explanation as to why it was missing. When I asked the waitress went to the kitchen only to return so say there wasn’t any. Has I known I would have chosen a different breakfast altogether, don’t the staff communicate with each other.

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. 2019-03-26

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My husband and I were invited to a 10th wedding anniversary in February for afternoon tea. The selection of food was delicious and far more than I could eat. It's a fantastic venue in lovely surroundings, would recommend it to anyone.

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. 2019-03-20

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I been to this restaurant with my uncle who had come to visit my family from London. We both enjoyed the excellent food and service was great too fantastic.

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. 2019-03-07

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Party of 6 for birthday treat. We were seated in attractive bar area for a pre meal drink and food ordering. It was a chilly night and the log burner has been allowed to go out but they cheerfully re lit it for us. Good atmosphere in the actual ( warm ) restaurant, they were busy for mid week. Fantastic bread and amuse bouche of veloute had the required depth of flavor. Everyone enjoyed both starters and mains which were beautiful to look at and full of separate flavours on the plate. Plates were hot - cold plates being a pet hate. Portions are fairly small but no one had room for a dessert . Waiting staff are helpful, service can be a little slow. Coffee unexceptional. Set menu very reasonably priced.

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. 2019-03-07

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My friend booked this to treat me for my birthday. We had afternoon tea. Delicious !! Delicate sandwiches coffee or tea cakes etc etc. Loved it staff very very Friendly and of course pleasing on the eye. Well done Most house. You did us proud

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. 2019-02-20

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My friend booked this as my birthday treat. Amazing afternoon tea. Delicate sandwiches coffee tea and cake. Staff extremely friendly. Thanks most house

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. 2019-02-20

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We’ve been eating at the Moathouse restaurant on and off for many years and I can honestly say that the food now is the worst it’s been. Our latest meal was really unremarkable and completely lacking flavour. I think I should add here that we’re quite foody and have eaten at Michelin starred restaurants so we know what good is and I’m really saddened to see the quality of the meals drop so much in the last year or so.

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. 2019-02-17

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What a lovely restaurant. Staff were so accommodating and friendly. Nothing was too much trouble. Very well organised dining system, timings were perfect, surroundings were idyllic and the food was soooo amazing!!!! We will definitely be booking an evening meal very soon! Thank you for making our day that little more special!

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. 2019-02-16

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We had had lunch here a couple of weeks before and been quite impressed so we decided to book one of the tasting menu evenings. Be warned...it takes while to get going because all the guests are served simultaneously after an introduction of each course by the Maitre D. So don't under any circumstances get impatient and start filling up on the delicious bread. I cannot remember the courses we had, suffice to say each was delicious and was accompanied by a complimenting wine....hence the taxi. All in all it was a thoroughly entertaining and satisfying evening and I can't recommend it highly enough.

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. 2019-02-11

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We only happened upon this restaurant because it was on our route down the M6. The convenience of the hotel and restaurant was our main reason for choosing it.

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. 2019-02-08

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Went there yesterday for the first-time what an amazing meal food outstanding service outstanding truly amazing nothing more to say see you Valentine's day

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. 2019-02-03

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Another fabulous family meal - the food is always super tasty and so beautifully presented. My grandparents are regulars, they actually won’t eat out anywhere else! And they always have lovely meals and comment on how great the staff are. A beautiful location and setting for anything from an evening meal to a family celebration - that was our last reason for visiting and we can’t wait to come back - thank you all

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. 2019-01-30

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What a lovely way to spend an afternoon! Lunch at The Moat House Acton Trussell . Gorgeous surroundings, great service and absolutely faultless food ! It was scrumptious!!!

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. 2019-01-18

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All you Staffordians..and those just passing through...get yourself to this restaurant in the Moat House. Beautiful food served and waited by people of the highest calibre!! Well done Marie Charlotte Thomas and all you others!

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. 2019-01-17

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A well designed and laid out restaurant with great staff providing almost a full silver service and nice and friendly. The restaurant was obviously popular and busy and bustling but this did not detract from the service. The food was good quality and very tasty with the order taken and served in good time. All in all one of the better slightly up-market restaurants in the Stafford area - if a trifle expensive.

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. 2019-01-16

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5 of us visited the Moat House and enjoyed a meal in the restaurant. It is a wonderful setting. We had a warm greeting and the meal was faultless. Great service and food, accompanied by some excellent wine (we had a couple of bottles of the Italian Barbara). £176 for 5 including all the drinks. Would recommend.

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. 2019-01-16

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Excellent food from the kitchen, wonderful front of house service from a large team of knowlegable staff. Highly recomended.

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. 2018-12-30

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when you have eaten in as many places as myself from basic .to cuisine .and find in

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. 2018-12-30

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This restaurant is in a very convenient location just off the motorway and in a nice setting beside a canal. The dining area is pleasantly laid out with plenty of room between tables. The quality of the food is very good and it should rate an ‘excellent’ but unfortunately it doesn’t.

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. 2018-12-26

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Bad for a high class restuarant sadly lacking waiting staff shirt hanging out very shoddy, bar staff standing around looking gormless.Cold dinner plates big NO NO best part about experience was the discount we received why don't staff from bar to kitchen get the basics right?A birthday meal very disppointeing. 16 th December no crackers on table cannot tell you how that hurts me!Christmas cheer staff where was it only the Operationds manager had good grace to listen to us and give a discount which wasn't the point which is could have done sooo much better.we were last ones in restuarant

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. 2018-12-16

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Always go here for birthday meals Lovely place lovely meals Also have stayed over a few times too and rooms are lovely too The surrounding grounds are lovely A real gem of a place Lots of weddings are hosted here

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. 2018-12-16

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Lovely staff and the afternoon teas were excellent. My husband had the gentlemans afternoon tea with beer which he thoroughly enjoyed.

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TUSSY53 . 2018-12-11

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Both me and my wife like afternoon tea. The Moat House is something special. .The food is very well presented. Cakes sandwiches and scones. All look like a work of art. The service friendly and professional. One is greeted by the restaurant manager and shown to ones table. First class. Having had afternoon tea at the Ritz, I always take the Ritz as the one to beat. Moat House is equally as good in both the standard of food and service. Only the name dropping of the Ritz gives it boasting rights. The atmosphere at the Moat House makes one feel special. I can't fault it. My message to all of the staff Keep up your high standard

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KenH275 . 2018-12-02

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We came for Dinner last night to celebrate a birthday, and had a voucher for the Steak night from my husbands birthday. On arrival we were greeted and taken to our table and given a menu. We then waited for someone to come and take a drinks order, and sadly 20 minutes later no one had come back to us, even though some staff appeared to have nothing to do? Eventually I had to call a waitress over who sent one of the waiters over to take our order who seemed a bit inexperienced, but he took our drinks and meal order. The wine arrived and our drinks, but we had asked for a jug of water too which we had to ask for twice. The restaurant was busy, and there was also a wedding party in the other room. We had the breads, and then our steaks arrived after about 30 mins, and the prawn skewer I had ordered as one of our sides was inedible as it was tasted of pepper.. I queried this with the waiter and he went to the kitchen then came back to say its the marinade they are in. I asked if I could have any prawns without the pepper, but he said I couldn't, which was understandable and walked away with the prawns! What really annoyed my was that he did not apologise or try to offer an alternative and he obviously is in the wrong job, as had no people skills. My own experience of customer service skills, is sadly what is lacking at the moat house in the Orangery Restaurant, and from listening from other customers and the general overall lack of good customer service I feel that to have such a lovely place, it really needs to get some experienced staff to complete overall experience of coming for a special meal.

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debrajmars . 2018-11-09

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We have avoided this restaurant for a good many years due to poor food and service in the past but we thought it was time to give it another try as the reviews were mainly very favourable.

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92BruceC . 2018-11-04

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We stayed at the hotel for the weekend and ate here Friday night. Lovely food at great value (about 30 quid for 3 courses) but let down by lack of ambience (and it was cold!) and service that did not li e up to the chefs high standards. The head waiter never cracked a smile and the rest seem to take a lead from him. Such a wasted opportunity given the livy location right by the canal.

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jswestern . 2018-10-28

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It was a real treat to visit The Orangery at The Moat House for our anniversary. We thoroughly enjoy the Saturday gourmet night for a special occasion and last night certainly didn’t disappoint. The food was sublime as always and the atmosphere wonderfully relaxed and welcoming. My husband had the haddock starter which looked divine, followed by the ever popular steak main. I had the radichio dish as a main. All of the dishes were immaculately presented and bursting with gorgeous flavours. My husband had the chocolate sphere for dessert-it was wonderful to watch as our waiter poured over the warm smoked sea salt caramel sauce to make the sphere collapse. I was too full to have a dessert myself but had a couple of spoonfuls of my husband’s dessert which was heavenly! We ended with tea, coffee and petit fours which again were extremely tasty. Earlier on in the meal we’d had some wonderful nibbles to start which included olives and lime & chilli popcorn followed by bread, and after the starter a fantastic little lemon & raspberry sorbet as our pallet cleanser. All in all it was a truly fantastic evening. We have tried Michelin restaurants in the past but this restaurant is our favourite by far. It never ceases to provide the perfect balance between sumptuous food and a perfect relaxing atmosphere. Thank you to everyone at the Orangery for yet another superb evening.

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LaurenPG . 2018-10-28

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This really is the best restaurant in the local area, especially for fine dining. There are a number of different menu’s to suit everyone’s palate/ budget. The fine dining menu’s are superb and brilliantly executed, with top ingredients used and excellent textures. For me this restaurant should have more recognition than it does because it really is an fantastic dining experience!

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RVM32 . 2018-10-20

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Although we have dined at the Moat House in the restaurant many times over the years, we had not visited on Steak Night. We have really missed out. The staff are well trained and very polite, the food is superb as ever and we could not have eaten more! Amazing value for money with the two of us dining and a bottle of nice wine for well under £35! We will not be leaving it too long before we return. Thanks for a lovely evening!

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LadyCappelli . 2018-10-12

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We had a great time the afternoon tea was wow. The staff were so so nice well worth a visit not over priced the grounds are lovely and well kept nothing was to much trouble for the staff they even came round to ask we would like more food

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lovetheseaside580405 . 2018-09-23

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The highlight of our stay at the Moat House was our evening meal at the extremely high quality restaurant. We were dining on a Saturday night, so had the gourmet fixed price menu. The food was exceptional - delicious, interesting flavours, beautifully presented. The service was first class. We had a wonderful evening. The hotel itself was comfortable and clean, and the staff were very friendly and helpful. The location, just off the M6, with lots of free parking, made this stay convenient as well as lovely!

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Joanna P . 2018-09-23

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The food we ate at this restaurant was absolutely beautiful. We ate from the set menu, which represented good value. The chicken main course was excellent, and all dishes were beautifully presented.

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Puss100 . 2018-09-20

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This was a lovely afternoon tea party for my mother's 87th birthday. Lots of scrumptious sandwiches and cakes, with an endless supply of tea and coffee. There was so much that we brought some home. Even the leftovers were well presented in a plastic box, encased in foil which was then shaped to look like a swan. Good value and very friendly staff ensured that we will be back again.

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Mijen2013 . 2018-09-17

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I was treated to Afternoon Tea at The Moat House as part of my birthday celebrations ... there were 4 of us and we all agree it was the best we’ve had in the area !! The presentation and explanation of all the teas on offer (explained at the table by individual waiters) was wonderful and the quality, quantity and service of our food was exceptional. The location is excellent too, it was a cloudy but warm day so we were able to sit outside by the lake after our tea with a bottle of bubbly to round-off a fabulous afternoon.

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Annie58UK . 2018-08-27

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We had Afternoon tea. Good selection of cakes and sandwiches, displayed lovely. The staff were friendly and professional. There is a wonderful atmosphere in the restaurant were the afternoon tea is served. The views from the restaurant windows is peaceful and charming, overlooking the Staffordshire and Worcestershire Canal at the time of our visit many boats passed by. The wildlife on the canal was entertaining. The grounds of the hotel are lovely. .It's location is only about two miles from the M6 It is a great location for a wedding or special event. I think one of the best.

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Ken H . 2018-08-22

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A variety of taster menus plus al la carte: spoilt for choice. Service is top notch and friendly but discreet. We shared the Gin cured salmon, lamb cutlets, kofta with aubergine so tender and tasty. Sea trout with fennel and capers and horseradish dressing made for delicious mains. The cheese platter was also yummy with large serves of cheese. The only small thing was the wine we wanted was not available and a few pesky flies buzzed us. All in all highly recommend

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Narelle B . 2018-08-21

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We moored up outside to celebrate our anniversary having never eaten there before. Fantastic. The restaurant is excellent and then they went the extra mile with service and treats. Thank you so much for making it so special. Interestingly the pub side is equally good with sensible prices and well executed pub food. Truly something for everyone.

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Andygranada . 2018-08-08

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I was recently taken by my Daughter and her family for Sunday Lunch and to say I was overwhelmed would be an understatement.

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ChrisofBriefield . 2018-08-07

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The menu is first class and beautifully presented. This menu is a lot less expensive than I would expect. Not to be missed. There is an early bird menu which is a great introduction to the moat house and defiantly value for money.

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Bob B . 2018-08-06

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Enjoyed the taster menu. Staff were very accommodating and willing to swap one course out as my girlfriend didn't like it. I also had the wine pairing, which was good, but not sure they were paired perfectly. All the same a very tasty meal.

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Louie A . 2018-08-06

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Myself and my husband visited The Moat House for dinner 1/08/18, the night before our wedding anniversary for our meal. We arrived at the beautiful location and we were shown into the orangery. It was an amazing experience. The atmosphere was lovely, everybody around us seemed really happy. We were seen to regularly and the food came out promptly and was delicious. All of the waiting staff are a credit to the restaurant, they couldn’t have been more attentive and polite. We will definitely be visiting again. Couldn’t recommend you enough.

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Danielle S . 2018-08-03

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