Once Upon a Time in Edinburgh, City of

Felt very intimidated when I walked in to use toilet and then purchase an item. Woman with blonde hair in a ponytail shouted at me and was very rude and making faces at me for using the toilet first after stating I was going to buy an item. Before being so concerned about you toilet use, you should probably have a look at your customer service :)

This wee place is an absolute gem. Very welcoming with a friendly, chatty owner. We had their soup, cake and hot drink deal for £9.95 each. Great value. Hot homemade lentil soup with lovely fresh bread (they have vegan options on menu) and plenty butter. The homemade cakes - wow, we had a generous piece of victoria sponge and a dulce de lecce pastry. Highly recommend.

This is an excellent little cafe. The ice cream and coffee are very good, and the owners and staff are really friendly and helpful. Customer service is first class. There's a nice atmosphere, and although the cafe is often busy, the staff take the time to make you feel welcome a they thank you for your visit.

We went in for two coffee’s and decided to sit in. Coffee was great, but it was also a pleasure to watch the team deliver phenomenal customer service, taking the time to listen to every customer not rushing anyone. Had a great conversation with gentleman behind the counter who offered some sound advice on places to go in Edinburgh for food. All staff very friendly and helpful, I also enjoyed a strawberry ice cream to go, which was one of the best I have had. Well worth a visit.

Ok- here's the thing- you'll no eat a better ice cream in South Queensferry than here! Staff always super friendly too. So much choice, so much deliciousness. 😍

Gluten free cones and so many delicious flavours that I’ve not seen elsewhere. I had two scoops but wanted to try 6. Great service and good price.

My wife initially went in because we had our dog with us, straight away the staff said dogs are welcome. On entering, we were made to feel very welcome, everyone was friendly and helpful. The service was 2nd to none and the ice cream fabulous. The staff even gave us a wee tube of ice cream for the dog to try (no charge). We sat in at the window, chatted and interacted with the staff and other patrons. The staff were very busy, but made sure throughout our visit that we were ok, comfortable and even checked on Bailey (our dog). Would return in a second, would recommend and encourage you to visit.

As a custom ice cream maker I am always curious and willing to try out new ice creams to see if I can be blown away by other makers ice creams. In many instances I find them to be average to good but I discovered LouLou's in South Queensferry, a quaint seaside village outside of Edinburgh and I was just blown away. Beautiful, rich, creamy luxurious are just some of the adjectives I would use to describe this ice cream and the owners of the place are the producers as well. This is exactly what ice cream is all about!!! This is old fashioned ice cream at its best. This is what I grew up with as a kid. They have a superior product and this is what is a lot of people don't realize they are missing. Ice cream is meant to be a luxury not a daily part of your diet. It is meant to satisfy you long after you have finished it and remain memorable. LouLou's has nailed it. I make a lactose free old fashioned ice cream because I'm lactose intolerant and even this ice cream didn't bother me. This was an experience. Take the #430 bus from Prince's Street all the way to S. Queensferry and when you get there walk back up onto the High Street. You get to see a beautiful village, the Jubilee Clock celebrating Victoria's 50th Anniversary on the throne and all of the quaint shops and to top off the visit....LouLou's ice cream. Bon Appetit.

Best ice cream in Edinburgh so far they have a variety of flavours to pick from, friendly staff and great location. Great for kids and family

Visited South Queensferry for a few hours and drifted into this small ice-cream , coffee & sweet shop but was really attracted by very unusual ceramic mugs on view & for sale and at a great price too ! We had hot toasters , tea & coffee then the most delicious ice creams ( the Rum & Raison was my favourite Chocolate a close second ) which was very very enjoyable ! I bought two of the mugs as a gift , which was greatly received & much admired , & we left very satisfied, well fed and happy with purchase ! The staff are very friendly helpful and swiftly delt with a very large cue with patience and curtesy as well as a smile ! Just a pity it's not a bigger place but it would maybe loose some of its charm otherwise-all in all a lovely wee treat on a wet windy day and so pleased we popped in , thank you , we will be back for sure as well as another yummy ice-cream !

Lovely cheery little shop situated in pretty South Queensferry, bonus of being dog friendly too. It's worth a trip for the ice creams alone but the cake, tea etc. is first class too. And some nice little food related products for sale within the shop.

Visited here during our stay in South Queensferry for an ice-cream. Had a great chat with the owners about James Bond and the North East 😊. Chose from the many flavours of ice cream a wafer cone with biscoffi and Turkish delight ice cream. The Turkish delight was incredible I could have eaten a full tub! Topped with a Turkish delight sauce! A fantastic visit and very tasty treat, would definitely recommend

Great service and best ice cream ever! Great prices, lovely setting in a beautiful wee village, and their coffee is outstanding! Will defo visit here again

Geat little gem. Best toasted sandwich I've had. Ice cream good too. Wonderful service and very friendly manager /owner. Lovely staff and nice vibe . Definitely recommend

I visited south Queensferry with a friend yesterday. We had a wander, some lunch and decided to have some ice cream here. Great selection of flavours and the staff were super friendly and helpful. Will definitely return.

I was in town for an event run by the CWGC. After the event was finished I decided to treat myself to an ice-cream and coffee. The shop had a wide range of ice-creams and flavours. I will certainly visit this shop again the next...

Visited on Sunday and was very impressed. Lovely freshly made waffles with beautiful ice cream and I’m not really an ice cream lover. Very friendly staff and a cute wee cafe. All Covid measures in place too.

This place is really good. Delicious milkshakes and tasty ice cream. The staff are friendly and the prices are ok.

We pooped in on a filthy day to grab a coffee and get ice creams for our grandchildren. The service was so child (and adult ) friendly and so warm and the cofffee was great. Tasty ice cream with a real fuss made over the...

Had a lovely waffle for lunch together with home made ice cream. Extensive choice of home made ice creams and it does live up to its name of the best ice cream in Edinburgh!

Delicious ice cream with magnificent views. We chose different flavours and all were yummy, especially the vanilla which is 60% double cream!!

Was at this lovely little cafe today staff were brilliant my we dog got a ice cream. On the house by the way. And got a jolly rancher slush for the wife amazing. Great place very happy👍

Absolutely delicious ice cream. So many flavours to choose from, I'll need to go back and try the others. Best ice cream I've ever tasted and good sized scoops. Many toppings to choose from too. Lovely, friendly staff. Will be back.

Best service ever staff very lovely ice cream wow too nice will visit again coffee was so tasty cakes were lovely kids enjoyed everything and want to go again best place in Scotland to visit and sit and enjoy

One of my favourite places to go in South Queensferry. Staff are always cheerful and friendly, which helps with my nerves about going outside. Their food is a bonus & my dog loves their ice cream too!

Visited with my friend on a walk. Very covid safe, and have a massive menu with vegan, vegetarian, and gluten free options. Delicious food and incredibly friendly staff. Will be returning again very soon. Worth every penny.

THE best ice cream bar none ! If you like ice cream, this is the place for you. The Turkish delight is amazing!

Great wee place for ice cream, coffee and other usual suspects. popped in on a stroll with the boy..great to see businesses adapting to the covid change. Friendly staff ...will return..good luck going forward

Popped in here today to grab a couple of coffees and cakes to take out. Superb coffee and lovely home baking. Nice friendly owner - felt sorry for her as she only took the business over just before Covid lockdown. Faultless service and wish her...

Cute little cafe/sweet shop perfect for kids very enchanting and gorgeously decorated, miss it very much during lockdown and can’t wait to get back to it soon

I was charged £ 7 for two teas to go. I think that was the mos expensive tea ever. I think they do it because the Loony Dook day.

Este es nuestro lugar al que ir cada vez que visitamos South Queensferry. Es una pequeña joya de lugar. El café y los pasteles son deliciosos y siempre recibes un servicio con una sonrisa. Me encanta el tema del lugar, ¡incluso los baños están bellamente decorados! Tomé la sopa por primera vez hoy y mi esposo dice que fue uno de los mejores tomates y albahaca que ha probado (¡es su sopa favorita, así que lo sabe!). Debes probar este café la próxima vez que estés en South Queensferry, no te decepcionará.

This is a great cafe in beautiful surroundings. The themed decor is beautiful, the soup and coffee are great and the service perfect. Definitely one we will go back to!

Great little café and shop, nice and bright and good limited choice food but well worth it. Tea and Scones are great. Sells nice sweeties too!.

What a lovely place! My son and I both had soup. Very nice and he especially liked his babycino! The serving ladies were very nice and friendly. We'll be back!

Popped in here as I was after ice cream. Ended up sitting down for Bakewell tart and ice cream waffle. Really good and lovely place to relax. Love their wall papers. Really cute.

Estábamos en el sur de Queensferry buscando un bocadillo y por casualidad fuimos al café Once Upon a Time. Teníamos una deliciosa sopa de tomate y albahaca con pan y mantequilla, té, café y pastel. El café estaba muy tranquilo y no había música de fondo. El servicio fue muy agradable y eficiente. Sin duda volveremos la próxima vez que estemos en plaza.

Stopped at this pretty Coffee/Tea Room....for a Latte and a cake. Excellent and attentive service. The Latte was hot and tasty....and the Millionaire’s Shortcake crumbly and lovely. Highly recommended little shop in this quaint little town on the banks of the Forth.

Dropped in to this wee cafe ,surprised to see no sandwiches on the menu for lunch.It seems to be more of an ice cream parlour with coffees . We had a nice Tomato and Basil soup with bread and butter but that was all they could offer us unless we wanted something sweet . A savoury scone might have been nice with the soup but was told they did not do them . I think the place is missing a trick here they could be offering so much more . The young lady was pleasant and helpful

Popped in for pot of tea this afternoon. Also had a piece of sponge. Always found staff very friendly when we've been.

In the high street there are a lot of place where you can eat something, but Once upon a time is a lovely place where you can eat some cake, ice cream, candy, coffee...

Had a nice coffee in this quaint coffee shop decorated with Willy wonka wallpaper and cushions. Great coffee n cakes. Also a sweetshop selling goodies, gifts and ice cream aswell. Great little find.

What a lovely little coffee/sweet shop. Sells all the old favourites like chelsea bars/lucky tatties etc. Really pleasant staff and delicious ice cream. A wee gem of a place.

Illustrations de Dalh, bonbons, ice cream, pâtisseries. ..tout est bon.

Adorable petit salon de thé aux couleurs de l'enfance.

We visited today and will definitely be back - friendly and welcoming - great coffee and though we didn’t have anything to eat, it all looked very tempting - thank you!

Visited for the first time today and what a great little place this is! Decorated beautifully with Roald Dahl themed wallpaper and cushions, Once Upon a Time has a great lunch deal- £6 for soup, coffee and large slice of cake (yummy!)

Was in once upon a time for the first time today the place is very nice the food and the service was excellent we had a coffee and scone. They sell Chelsea whoppers in the shop and I loved them as a kid never seen them for years so thank you

We stopped here for a coffee on afternoon. As the name suggests its theme is geared towards children. Set out with its candy stripe décor, it looked like something between an old fashioned sweet shop and a toddler’s bedroom. Rather small for a café and with no outside area, it was still a good little unpretentious café, Very simple, and reasonably priced.

Such a quaint and beautifully decorated tea shop. Stopped for a drink and cake after viewing the rail bridge. Great value and very friendly staff. A real gem.

Wow what a quaint little cafe takes me back to my childhood a hidden gem in a small seaside town will definitely return

Quaint, clean and cute. You can get soup & bread, but beyond that is only cakes, ice cream, scones etc. So much of a niche market in such petite premises makes it an uphill task to stay in business in my humble opinion.

Second time here. Lovely ambience and decor. The waffles are particularly delicious. Great place to eat when in South Queensferry.

The lady who served us in the shop was extremely pleasant. The shop sells an array of nostalgic sweets and there is a small doorway for toddlers to walk through. I would say this establishment is aimed at children: the wallpaper is Quentin Blake. The cakes serves tasty cakes and scones - so great for a coffee. However, if you want lunch, the only option is soup. It may be that they don't have the facilities or staff to offer more.

Friendly service, really good coffee interesting interior, small cafe but we'll situated in the high Street good selection of cakes etc, I will definitely be back the next time I'm in the area.

I had an interesting scone here, it didn't taste home-made but it was packed with fruit, including cherries and raisins/sultanas, and I enjoyed it. The coffee was pretty good, too, but perhaps the best thing was the service. The girl who served us was a student working there in her holidays and she was enthusiastic and helpful to everyone who came in. The WC was extremely clean and attractive and the option of buying old-fashioned sweets from the shop area was too tempting to resist. My only criticism would be that the radio was on too loud. I was with someone who's hard of hearing and even with his hearing aids in we struggled to hold a conversation.

We ordered our coffees and asked the young waitress whether the Victoria cake had fresh cream in it (we have an allergy to artificial cream) and she said it did. After the first bite it was clear it wasn't fresh cream. We made the waitress aware of it as she asked if everything was ok, and apologetic, offered to take it away. When we asked for the bill, however, she insisted on charging us since " she couldn't sell it anymore as I had taken a small bite".

My wife Coco and I stopped in for an afternoon treat. We each had wonderful ice cream and shared a very large cup of great coffee.

After my boat cruise walked back along the shore road which becomes the High Street in picturesque old South Queensferry. Spotted this immaculate little cafe, very tastefully decorated. Enjoyed a fine coffee & chat to some other tourists from afar.

Had coffee and cake here when visiting Queensferry. Lovely homemade cakes and the food and drinks were lovely presented. There is a nice ambience in the cafe and the girls who served us were very pleasant considering it was almost closing time and they would have been really busy. Will definitely visit again next time i am visiting the town.

On a day trip to South Queensferry popped in for some ice creams. I had mango and passion fruit - delicious. Friendly service. £3 for a double ice cream cone.

A very apt title for my review of this magical cafe-cum-sweetie shop. I had by-passed this little place a number of times previously thinking it was just a sweetie shop. Then I realised on looking more closely one day that it was a cafe too. I was attracted to it each time I walked by. Because it is a little small I wondered whether it was accessible with the buggy and a number of times did not go in. Today was different. As I walked past yet again I looked in the window to see that it was quiet. I began to open the door to go in and the proprietor came out to hold the door open for the pram to go through. So it was a WOW moment. Pristine. Immaculate. Eye-catching. Different! Well laid out...cafe at the back and sweetie shop with cute old-fashioned jars of sweets...oddfellows, butternuts, cola cubes, cinnamon balls.....remember those....displayed on the shelves. High chair for baby Charlie. No problem. We sat at a table by the window with a quirky view of the railway bridge....a magnificent display of engineering especially given that it was built between 1882 and 1890. Oh and if you've never been to South Queensferry, you won't know that it is a beautiful little coastal village on the Firth of Forth near Edinburgh. There's a marina, cobbled streets, various good quality restaurants and coffee shops many looking out over the water.... amazing views day and night...and of course three (now) magnificent bridges close together and draped over the Firth...rising mysteriously out of the haar on misty grey days; stretching proudly from Edinburgh to Fife in sunny weather; framed majestically by the beautiful backdrop of the setting sun; and twinkling in the moon light as the day draws to a close. Where else in the world would you see three bridges from different eras so close together. Worth a visit? Most definitely! And while you are there try one of the many eating places. Like.. Once Upon a Time....another day...another eatery. So pink and white candy-striped wallpaper lures you inwards. And as you go further in to sit down, one realises that Roald Dahl has a significant presence in the design of the wallpaper and a few of his books are scattered around for children to eagerly listen to when read. So to the food... soups, sandwiches, cakes....try the toffee cake -delicious! Lovely smooth coffee - piping hot. Just how I like it. Baby Charlie enjoyed the to-ing and fro-ing keeping everyone amused with his smiles. Proprietor Stephanie...very customer focused, professional, friendly and helpful. Perfect. And yes room for the pram too! Wish I'd popped in sooner. But now that I know what I'm missing, I will be back with my daughter in tow. Passed the word around too. Word of mouth so powerful for marketing. Facebook page also. C'mon Once Upon a Time (great name btw) ...if you've got it (and you have) ...flaunt it... more! Thank you Stephanie. Will be back!

Visited here today to get an ice cream. Service was polite and efficient. Choice of flavours were great and the quality was amazing. I had strawberry/white chocolate and tablet/salted caramel. My girlfriend had chocolate and chocolate chip. Reasonably priced especially when I saw the price of the Mr Whippy along the road. We'll try a coffee next time. And maybe some retro sweets.

Popped in for a coffee and cake to this great wee cafe. The premises are small, with a sweet shop to the front and cafe to the rear. Very clean and the service was good. Not the tastiest mocha that I have ever had but the cakes were lovely. Would return.

What a lovely little place. Warm welcome, great with kids and fantastic home made food. Soup was fantastic abd staff couldn't do enough to be accommodating.

Lovely cakes and good coffee are the order of the day in this lovely little teashop and sweetshop. Carrot cake to die for!

Absolutely lovely wee cafe, VERY unique , Lovely staff , the food VERY reasonable and you feel as if you are actually in Charlie and the Chocolate Factory film. Gorgeous decoration. If you are in the are it is 'A MUST SEE' Mrs Allison Menzies

Mother & daughter day out South Queens Ferry on walking once upon time caught our eye on entering warm welcome excellent service cosy and friendly soup🍲 cake 🍰coffee ☕deal great value well worth visit .

Cannot recommend this place highly enough. It's a lovely wee place with excellent service, great soup, coffee, cakes and ice cream. Very friendly and reasonably priced. Will definitely visit again.

Small but excellent spot for a coffee and cake or ice cream. Willy Wonka themed wallpaper and cushions. Candy striped paper on the entrance where the ice cream is served and a vast array of sweets.

We popped into this lovely wee place on the way back from a Scottish win at Murrayfield.

We stumbled across this little gem today. Best slice of Victoria sponge I've had in a long time. Good coffee in a wonka-themed environment. Charming.

Stumbled across this when looking for a cafe in South Queensferry and so glad we did, such a great place!

Popped in a couple of times when in South Queensferry on a break.

We called in here for a coffee today. It's lovely inside, very pretty and clean also. The menu is limited as the kitchen area is small but we were tempted by the soup. There were two of us and only my husband received soup which I put down to a misunderstanding and as a result was not charged for my coffee. However, my husband thought the soup was lovely and, although we didn't have any, the scones looked fresh and appealing.

Visited by chance on New Year's day. Very good service. Friendly members of staff. Willy Wonka-themed wallpaper and cushions. Pity coffee was being served in paper cups that day (member of staff said that it was too busy to serve in usual crockery). A little treasure.

Wow ... A gorgeous little tearoom . Cakes are delicious with plenty to choose from ! A lovely cosy atmosphere . Would visit again !!!

We hebben in de sprankelende tearoom heerlijke cappuccino gedronken met een shortbread. Georiënteerd op Willy Wonka. Ook een aanrader voor mensen met kinderen!

First visit today & had their lunch deal. Lovely lentil soup with breads, amazing carrot cake & coffee all for only £6. We'll definitely be back again soon! A really cosy, welcoming place & so pleased we discovered this little gem.

This is a lovely wee tearoom at the back of a sweetshop. It's quiet enough for conversation. The only member of staff on duty when I was in there (I think the manager) is friendly and chatty.

I can recommend the gingerbread latte to everyone! If you go to South Queensferry, you have to visit this little place, especially if you want coffee and dessert. Super friendly woman, who runs the restaurant! Would go there again, without a doubt!!

This is the second visit to Once Apon A Time..

Visited here with friends desperate for a good coffee. Drinks and cakes were ace and got some humorous conversation from the staff. Lots of choice and even pick and mix sweets. Love the theme. Quirky, original and very inviting. Defiantly check out this little gem.

We had coffees, cake and ice cream and afterwards we could not resist and spend a lot of money on sweets. A fun little place with lots of lovely details.

Cute lovely cafe in the main street. Kiddies' corner sweetshop with kiddie sized entrance, excellent selection. Great ice cream, coffee and super-fresh cakes. Bathroom spotless and roomy. People friendly and quick service. Not cheap but competitive with other local establishments. Such a cute, friendly place, will definitely visit again and again.....

One of my favourite places to grab a coffee from in Queensferry, as the interior is so lovely and it is really clean inside. Staff are really friendly too! Worth visiting, to grab a coffee.

We popped in for a coffee and were very pleasantly surprised. Very friendly staff, nice decor and lovely old-fashioned sweets. We will be back.

Visited this ice cream/coffee shop on an afternoon. Staff very very friendly and helpful, especially with a 2 year old granddaughter. Good selection of refreshments/cakes etc.

Stumbled across this place when out for a walk and stopped in for coffee. Lovely family run business where nothing is too much trouble. My mum is fussy with coffee but loved there's we bought tablet there which is to die for and its in the cutest little love hearts. And the range of sweets is amazing - takes you back to your childhood. Would def visit again.

Cute sweet and coffee shop. Lovely friendly staff. The shop was clean and well organised. The decor was original and really sweet I particularly loved the Roald Dahl wallpaper. Definitely worth popping in.

quirky sweetie shop with small café. .Friendly, smiling staff. Nice décor Charlie and the chocolate factory theme

Straight off the boat triple needed a fix of coffee and cake. This is a new venue which also sell sweets. Very friendly owner dispensing excellent coffee and cake very near the jetties.

Lovely little coffee shop, decor fab and it also sells old fashioned sweets. Menu limited. Will definitely visit again😊

Great little coffee shop, welcomed by the friendly staff. I live in South Queensferry so will definitely be back as the Red Velvet cake was amazing!!! Good coffee and a great selection of sweets to choose from. Will recommend to all family and friends. Will be back soon for more cake :-)

Great coffees and cakes served by genuine and friendly staff as well as nostalgically reminiscent sweeties to take home! Spotless and comfortable dining area. Will return for sure.

Stumbled across this little gem with a few girlfriends on a cold day and was perfect for a cosy hot chocolate and cake. Fab interior with willy wonka illustrations on the walls and a fun corner for wee ones to play. Highly recommended for a coffee date or stop with the kids. Friendly attentive staff and great drinks/food.