Ole & Steen St James in City of London, Westminster

The best toasties, clean and perfect ambience.

We had a wonderful experience today at Ole & Steen, thanks to Bamba, who provided outstanding customer service. Bamba was cheerful and friendly, walking around with a warm smile and making sure all the tables were clean and tidy. He greeted customers with genuine kindness, creating a welcoming atmosphere throughout the café. It’s always a pleasure to see someone take such pride in their work—thank you, Bamba, for making the visit even more enjoyable!

Nice place, great coffee and great breakfast

Food looked good, but no proper crockery for coffee; just paper cups - hardly a proper restaurant experience.

Love it here - cool place. Some friends are here too, good.

Super friendly staff and really tasty sweet treats. Great to buy a small selection of desserts with a friend and try each one.

Best cinnamon roll soooo delicious

Awful customer service. Workers are so ignorant and cheeky just so rude would not recommend. I’ve a fussy eater and they wouldn’t Evan help us with her. Don’t heat croissants for us. Don’t go there

Very upsetting service- no one there to clean tables

There is no need to go here for breakfast in London. The English breakfast tea made with tea bags is really perfunctory.

Great coffee and ample amount of seating inside and outside.

Calm place to refuel while visiting central London - great food / coffee and welcoming staff

Very bad service They place 2 kinds of sausage roll together and only one tag, so I ordered the wrong one, and the staff said he already put it inside the oven so there is nothing he can do. No apologies, nothing. And when I tell him about the tag just to point out what the issue was, he smiled at his colleague and shrug his shoulder like I was being unreasonable. What the h does it mean?

this is the ikea of ole & steens. three floors, full selection, great service

Very nice coffee and pastries, good atmosphere, very small portions, expensive prices

Get a Social to eat. Delicious as an afternoon snack. Plenty of plug-in spots upstairs.

Everything was mid. Bacon sandwich was sad. With all the choices in London I would skip this spot unless you are someone who doesn’t really care and just need caffeine and calories.

Popped while waiting for our train home and was very impressed by all the food and light bites on offer the coffees where lovely and the seating was great. We will definitely be going back to this place .

I've seen it several times while passing by, but today is the first time I've visited. The cinnamon cake is very delicious. Coffee was also delicious. However, it seems that baristas do not have long experience.. It takes too long to brew coffee.You must eat cinnamon social here. I'm touched. I've seen it a few times in passing, but today was my first time visiting. The cinnamon cake is very delicious. The coffee was delicious too. However, the barista doesn't seem to have much experience... It takes too long to make the coffee. You must try the cinnamon sausage here. I'm impressed.

My server was really lovely and went out of her way to help me out! Thank you <3

All fresh and tasty. Desserts will take you to heaven. Just a great rest after a long trip through the city.

Ole & Steen is a Danish bakery that is a worthwhile place to visit if you are in London. It offers the opportunity to sample a wide variety of different breads and pastries. The selection is quite extensive, featuring numerous types of bread, including rye bread, various buns, sweet treats, toasties, rolls, cream cakes, and loaves, amongst other pastries. This makes it a good spot for exploring different baked goods. They also have specific menu items available only in the morning, so arriving earlier in the day is recommended if you wish to try these. The coffee here is also good. I particularly enjoyed the dishes I ordered which featured poached eggs with either bacon or salmon; these paired very well with the coffee and provided a satisfying and substantial start to the day.

We came here for a quick grab and go breakfast. My sister got the chocolate hazelnut croissant, and I got the Gouda croissant. The pastries were both super flaky and soft inside, with crispy outer shells. They warmed up my Gouda croissant, so the cheese was melty and delicious. My sister's chocolate hazelnut croissant had the perfect ratio of filling to pastry, and it wasn't overpoweringly sweet. Both croissants paired well with our cappuccinos. This is a great cafe.

Ole & Steen are now my favourite coffee/baker's. The quality of the cakes and bread are both excellent. The range of drinks are good also This branch has plenty of seats with the bonus of outdoor seating

Great coffee and cake as always, but disappointing service as a disabled person.

Excellent service. Betty and Naima, were especially lovely

Rude staff I asked for matcha , the guy rolled did not know then he spoke to his colleague and she rolled her eyes It’s like diner shop level stuff training, maybe less friendly

A very delicious cinnamon swirl ❤️

Betty and Niama were fantastic gave us great recommendations. Will go there again

A brilliant place for grabbing breakfast/ brunch time food and also fantastic pastries would highly recommend

Perfect place to eat lunch before going to Theatre Royal, Haymarket, recommended by my daughter. As a Scandi myself, I was v pleased by the freshness of all the food (esp the open sandwiches), delicious coffee (+ cardamom bun!) + excellent service (queue moved v quickly). I shall definitely seek out your stores again.

The food and the cappuccino were great! The front door is very difficult to open...

It's meh. Coffee was horrid, they wanted to charge you more to sit down and eat, food is cold and bland. Wouldn't recommend.

The bakery offers a wide variety of baked goods and sweet treats, with an impressive selection that looks absolutely delightful on display. The space is spacious and comfortable, with plenty of seating available for those who wish to sit and enjoy their treats. However, while everything looked lovely, the overall taste didn’t quite live up to expectations for me — more on the average side than exceptional. That said, it’s still a nice spot to stop by, especially if you’re looking for a cozy place to relax over coffee and dessert.

thes sweetest interaction and looks astheticly pleasing😇

Tried the cardamom bun, it’s nice and worth the price

They should have a sign out front that claims to have the best sausage roll in the city, bc it would be 100% true. It's love to post a picture of the actual thing but I ate it too fast. Absolutely outstanding! Coffee was good and so was the almond croissant.

A quick snack before the theater. But the open sandwich was so tired that it had fallen asleep. The hot dog was warm, but the sausage was cold and the bun was dry. And when you're a bakery, the bread can't be dry.

Cinnamon social. That is all! The best.

Went a couple of times during my stay in London this time. Very impressed, very tasty and loved the coffee, I will be regular when I’m around.

Came for a late evening snack to be welcomed by a swam of flies surrounding the food that was being served to customers. Don’t know what that’s all about?

Decent atmosphere. Coffee was a bit weak. Coffee cup and lid were very flimsy. Lid dropped out while drinking, spilling coffee on myself. Quite annoyed at the material used. Clothes stained. Need to use better quality take away cups to provide better price value proposition.

Terrible for the planet. Avoid. This branch of the Ole Steen coffee and bakery chain in central London only offers single-use disposable take-away cups. Even for customers who dine in. When I asked why they did not offer normal ceramic cups, the staff just said it was company policy. This is a disgrace. The store is huge, two or three floors, plenty of space for washing and drying facilities. But of course. It is cheaper and more convenient for the company to use disposables, and hey, who cares about the planet when there is corporate profit to consider. Ole Kristoffersen and Steen Skallebaek - you should be ashamed of yourselves. I wonder if the parent company, Lagkagehuset, has the same terrible policy in Denmark? Maybe not, because the environment is considered important over there. Please can you change this damaging environmental policy for your UK branches.

Excellent breakfast, prices are however high.

pastries were delicious, the two workers were both friendly, fun and gave great recommendations. The atmosphere was relaxing and quiet.

First time at Ole & Steen and I’m pleasantly surprised! The food is really good, the prices are fair, and the place has a really nice vibe. Plus, there’s plenty of space to work with your laptop. Perfect spot to chill or get some work done!

I was delighted to discover Lagkagehuset in London after moving from Denmark. Back home, it was my go-to bakery on Ny Ostregade, and now I have a favorite location in London as well. This place is a must-visit to enjoy the wonderful atmosphere, delicious baked goods, and the coffee, which is just perfect.

Laptop friendly. I often grab a tea and work from here. There is also outdoor seating and additional seating up stairs.

I mean, there's a Lagkagehuset in London. I don't think much else needs to be said, but I will: it's great.

Very delicious bread! Excellent service by a blond lady that served me. Very friendly and helpful!

Very lovely staff and a friendly atmosphere :)

Good service, atmosphere was nice. The hot chocolate tasted different to other places, perhaps they use dark chocolate?

The service from Betty, Reepa, and Amal was amazing! the food was great quality I’d come back.

A decent, clean environment. I recommend.

Lunch with wife niece and great nephew. Busy eatery in a busy location. Queues to order food but a good selection and we all had toasted sandwiches and coffee. All very tasty. Ground floor upstairs and downstairs. Plenty of room. Toilets clean and tidy with hot water and hand dryers. Baby changing facilities. If in need of a snack bread or pastries are all good. Definitely recommend 😁🏴󠁧󠁢󠁥󠁮󠁧󠁿🥪☕️

Super kind and welcoming. I went in for a quick treat and left with more than I expected. The pastries are fresh and delicious, as well as the lattes. Their service is a great representation of what the business is like. Would definitely recommend.

Queríamos ir a The Breakfast Club (nuestro favorito habitual de Londres) , pero la cola era absurda. ¿Terminó al lado, y honestamente? No me arrepiento. El bollo de cardamomo sabía tan nostálgico — ¡muy recomendable!

Tatty, dirty tables and floor, staff crashing plates and cubs into a plastic bowl behind where we were sat. First time visiting Ole and Steen with my family as a treat, based on this store and the customer service response after I emailed and complain….i will never buy anything from this company again. Ignorant and patronising complaints staff.

Visited at 7pm this evening and ordered a chicken and pesto sandwich When i bit j to it i found it to be very dry I asked the young man who served me if i could change it and he asked if i had bitten into it. i told him yes that’s how i knew it to be dry. He argued and wouldn’t. change it nor said he was sorry. When i looked closely the. other sandwiches didn’t look any better.

Great variety of bread, their sweet breads are delicious, I recommend the Almond croissant or the “chocolatin” which is flaky bread filled with chocolates. In the same way, they have high-quality coffee to go and very delicious sandwiches that they heat up immediately. The cheese and pesto sandwich is very delicious. It is appreciated that they have plates and tables to sit down to eat. Just be careful as they are completely “cashless” so they do not accept any cash payments.

I always buy cinnamon pastries in different shops that sells them. I love cinnamon pastries and their Cinnamon social is 5/5 for me.

Good large and quiet cafeteria, to rest for a while after a walk and have breakfast or have something to eat in London, they serve sandwiches, pastries, sandwiches, coffee, hot chocolate and more, all of good quality, a little expensive but worth it, you can charge your cell phone at the tables.

Americano I ordered here was just terrible. Completely watered down coffee.

Ole & Steen and you signature "Cinnamon Social" is ICONIC‼️ The way it has taken over the Pastry game, the success of this has been transformative. The Full Social went down a treat with friends. Choc&Hazel Nut croissant, Vanilla Cream Bun so creamy and fresh

I stopped here after getting tired from roaming here and there. I had ordered there recommendation of the month vanilla bread which was very yummy. I very nice , clean, cafe with various options of bakery and food items.

I LOVE It, the pastries are to DIE for. The service is AMAZING. The café is really CLEAN

Great café for getting work or study done, with good coffee and pastries. But really let down by recently having moved to single use cups for stay-in orders, which feels like a major move in the wrong direction environmentally (and also less pleasant to drink from). Introducing a 50p reusable cup discount alongside this feels like greenwashing. I really hope they go back to proper cups soon!

Coffee and pastries were very good.

Shah was fantastic and provided exceptional service

Shah provide great service. Food was lovely and coffee was very nice.

Food amazing. Try there sausage roll. Most staff are lovely. Small issue. If you need to use the disabled toilet, make sure you get a receipt as the code for the toilet is on it. I wasn't informed (visibly disabled) before and therefore was unable to use the disabled toilet as I didn't get a receipt when paying. When I asked a member of staff if they could help, he was pretty rude and unhelpful.

Lovely environment. If sitting in why can't real cups be provided? Had croissant and almond croissant and cappuccino/flat white

Nice coffee and lovely pastry’s. Can get busy, so finding a seat might be tricky at times but still work a visit.

Cinnamon dessert is delicious 👍

I recommend the “social bun” I believe that’s how they call it. It’s so delicious! Nice place. Nice location. A little bit crowded when I got there but totally fine. If I ever come back to London I’ll definitely come back here for a brunch.

Delicious pastry, nice atmosphere

Coffe was burned and horrible. Only appearance

Very okay. Coffee was so-so. Sandwiches were very so-so. Bought a loaf of rye bread to take home and that was quite good.

I really enjoyed Ole & Steen. Avocado on toast and eggs Benedict that I tried was really well made, and I enjoyed the atmosphere as well.

Extremely busy, below average matcha latte.

Friendly service and tasty food. Customers unfortunately don't always clean up after themselves like they do in Denmark, so tables can be a bit messy. Can get very busy and hard to find somewhere to sit.

There are a lot of people here Even though it's a weekday There is a continuous waiting line at the checkout counter. They say cinnamon is famous.

Dear Ole & Steen Team, I visited your Piccadilly Circus location for the first time yesterday, and unfortunately, I had a very disappointing experience. First, I initially thought the store was closed because the door was extremely difficult to open—it required a significant amount of force. I imagine that many people, including young children or elderly customers, would struggle to open it on their own. Despite this, none of the staff assisted me or even indicated that the store was open. I was about to leave when I finally saw someone exiting, which is how I realised I could enter. Once inside, I was disappointed to find the café in an unclean state. The table I sat at still had used cups from previous customers, and the staff were neither welcoming nor attentive. When I ordered a sandwich and asked for it to be warmed, I was abruptly told that this was not possible ( I just wanted it to be warmed as I don't eat cold food). At that point, I had lost my appetite and requested a refund. I was assured that the money would be returned to my account, but nearly a full day has passed, and I have yet to receive it. I will allow more time for the refund to process, but overall, my experience was extremely disappointing.

Coffee is acceptable, cakes are good. But service seems disorganised and many of the labels don’t actually match the items on display.

Good coffee and delicious pastries.

Great food and drink, worth every penny.

great atmosphere, food was delicious, served by shah- very friendly :)

Had a vegan pastry with custard, chocolate, and cinnamon - it was very delicious:-)

Never disappoints does not matter which location. Tasty, wholesome with a lot of variety for all tastes from sweet to savoury

Ambiente muy agradable y amable. Aunque es un café de autoservicio, no tiene nada menos que los demás. ¡No te pierdas probar el pastel de canela!

fantastic experience, very kind and helpful staff. I would go back a thousand times!

My favourite bakery in London; I always visit when im in town. The chia rye bread is delicious. The service is excellent, not pretentious.

Chaos - the layout means you don’t have time to browse before being pressured to order. Our drink-in flat whites were served in paper cups and luke warm. I really enjoyed the toasted tuna sandwich though. I think this branch is too large and unwieldy. The charm of Ole & Steen is completely lost here. I tried to submit this feedback directly to Ole & Steen but I kept getting a message saying it couldn’t be submitted.

They don't clean the rooms or change the towels, unless you ask.

Love the Custard Danish, it is delicious. Will be back soon for another

This branch has been shut down yesterday by Westminster council as it has mice infestation due to poor routine hygiene. Ate here daily as work nearby, absolutely disgusted. Whilst posters on the windows claim it’s closed for maintenance.

Ole & Steen products always stand out and are delicious, however the high end cafe experience I used to have in this chain seems to be fading away slightly. This is from the Haymarket branch, less attentive staff, furniture a bit worn down, main door closed, they do not serve coffee in ceramic cups etc.

The cardamom bun was too sweet, with the taste being overwhelmingly dominated by cardamom, leaving a slightly bitter aftertaste. The service was not very fast, but the latte was quite decent.

Fue cuesta abajo. El café no era tan bueno como solía ser, de hecho era terrible. Servicio al cliente/personal muy rápido. La calidad de la presentación del lugar no coincide con el café o el servicio al cliente. A lo largo de los años he utilizado esta sucursal y la de Victoria, no volveré a venir aquí.

They always play Adrianne Lenker here!! 10/10