Off The Hook in Cherwell

I rang up and placed a order to collect , I ordered a cheese burger and chips , I was asked what sauce I wanted on the burger so I asked for mayo on the bottom bun and tomato on the top bun , they was very rude and refused to give me what I asked for saying do we look like a restaurant I was left very shocked , is it really that hard or complicated.. I would never go to this place ever again terrible service.. Young lad very nice and polite maybe they should let him take care of customers

⭐️⭐️⭐️⭐️⭐️ The best fish & chips. Such friendly staff. highly highly recommend!

Great menu and tasty food! Would reccomend the battered sausage and chips

Always very fast and friendly! Take away is always quick and hot around Kidlington!

Great fish and chip shop, nice and modern and clean

Great local chippy and fast service, friendly staff. Good portions too.

Amazing service, lovely staff and great tasting food!

Alex and the team were incredibly friendly and welcoming. It was our first night visiting and we stumbled upon this place, amazing chips and fish - super fresh and amazing service.

Really good service and tasty food, Alex was amazing! Highly recommend :)

great fish and chips, we order for our office and they are happy to take large pre orders!

Fabulous fish and chips and tartare sauce too!! Wonderful friendly service and such a beautifully decorated and welcoming shop! Thoroughly recommend!! The gluten free day is also a great extra.

First fish of the evening made fresh and crispy, great service and the staff were so nice to my small daughter. Fish and chips were so nice I would recommend this shop and if I'm ever back this way will revisit. Thank you

Asked for a large sausage and large chips and cheese and a small sausage and small chips and cheese,once we had been served our food we went back as the sausage was small which only comes one size!!! (Should have told us that when ordering!!) and no cheese so had to go back again and was then charged and extra £3.00 for a sprinkle of cheese on both!! Not good service and would never go back!! You need to listen to what your customers want instead of just doing what you want!!! Chips weren’t great but sausage was good!! Great shame!!! Not sure how you work that out as there’s 5** reviews on my profile!!! If you can’t supply a good service then that’s your fault!! Take criticism so you can provide a better service instead of being rude!!!

Very nice staff and good food. Unfortunately there was no barbecue in the morning. I will try again later.

Best food in town.curry is unreal

Amazing food and lovely customer service.

Fish and chips is really good, curry sauce too, with great customer service. Highly recommend!

Off the hook fish&chips is a great place to grab some food. The menu is full of delicious meals. I personally love their curry sauce with chips. The workers are very friendly and easy to get along with. %100000000 recommended

Tasty cod and chips. I stumbled across this shop's Great customer service. Will visit again

I have ordered most things on the menu. The chefs are clearly fantastic. Food is brilliant and the service is also top class. I recommend highly.

Good vibes, good service and best of all the food is good scran

Looks like a trendy fish and chip shop and thought I would give it a go. I walked in and ordered at the counter only to be told they only take cash or you have to order and pay on line. Weird. But was willing to give it a go. While the chips were good, unfortunately the fish (cod) was average at best. It wasn’t worth the detour nor the odd pay by ordering on line while standing talking to the cashier. Wont be going again.

Spotlessly clean, friendly service and fabulous scampi and chips! Thank you!

Friendly service. Wide range on the menu. The large cod and large chips are LARGE! Excellent helping, barely fitting on the plate! Great batter. Perfect cod. Good prices.

Amazing food amazing staff, fresh fish and excellent kebabs 👌

Was fantastic service quick and easy to order very helpful and service with a smile 😊 Very good fish not to much batter and the the chips were hot and chunky

This used to our favourite place to get a pizza last 2 times we ordered the quality was very disappointing. We ordered a burger pizza and it came some pizza with some lamb meat some gherkins and a weird smell I called the send a free pizza on the next order. A few days ago we ordered again and the same really low quality pizza was delivered a burger pizza smelling so much of lamb meat some gherkins again but this time I toughy not gonna call again they surely have someone that controlls the quality of what comes out.

£ 25.40 for two Large Cod & Chips I personally think that's a bit of a rip off, Smarts chippy in garden city cost a lot less

The young fella behind this till had a good mind and was a very sweet man with amazing customer service in most shops you won’t get this the food comes quick and taste amazing will 100% recommend!!!

Very good staff friendly and nice food I have enjoyed the food

The best fish and chips I’ve had in a very long time I recommend this chip shop very highly and the staff were great very chatty and friendly and extremely fast service if you looking for a good bite go to OFF THE HOOK Kidlington !!!

Absolutely rubbish chips re heated in microwave tasteless cold fish and took ages to serve us give this place a wide birth overpriced crap

Couldn't fault it,food made to order,super hot and tasty and good size portions

Perfecty cooked chips, a lovely pie and great service. Highly tecommend

The staff are extremely kind and generous, and the food is superb quality!

The shop front looked incredibly clean and owners and the workers were all incredibly chatty and nice to be around. Portion sizes were perfect and for the price couldn't have asked for more. Lovely people, very clean and tidy shop. Food itself was brilliant. Chips were lovely and fish was great too. Overall a great experience, great food at a great price. Highly recommend :))

Great food, the best fish and chips I've had in a long time.

Superb quality fish & chips, lovely clean well presented premises and incredibly helpful staff. These guys went out of their way to make some special sausages just for my daughter with special needs, which was really kind of them. We can’t recommend this place highly enough!

Amazing food. Really friendly staff and quick service

Food and service was really good

Great customer service, amazing food and very satisfied!

10/10 honestly such a lovely fish and chips. We usually get ours from a different local and had recently been disappointed but this place is SO much better!! Amazing delivery, packaging is great and the fish and chips is delicious and battered well. We will definitely be buying again from here. The price is also reasonable

I've been getting food from Off the Hook for seven years now and everything's delicious. Sometimes we do takeaway, sometimes delivery. I love the beef burgers, chicken burger, veggie burger, fish and chips, fish cakes and the new gyros are incredible! My partner's favourite is the Greek pizza. (But he hasn't tried a gyro yet.) It's locally-owned, which is also great.

good food and friendly staff would recommend

We definitely recommend this place!Amazing food, amazing staff. Can’t wait for tomorrow to have more food from them. Btw the kebabs are fantastic! B.R.

Great food, friendly service ☺️

Paid £12.40 for a fish & chips and asked them to put some garlic mayo on my fish. They asked for an extra payment so just got fish and chips with nothing on it. Never came across with a fish and chips shop that gives you no sauce?! Food is good but I won’t bother to come back as the service was bad.

Always the best. 💫💫💫💫💫Me and my partner order take away from Off The Hook almost every week. They make the best cheese burger, was wondering what kind of chilli sauce they use. 😋 Pizza is our favourite as well. Just perfect.💯💯💯

Come here every few months for the last few years but not going to go back. Good sausage but the chips have become very disappointing. Are they cooked fresh or are they a good quality potato?

Lovely food and quick and friendly service!

Lovely food, my fave chips in kidlington!

Friendly staff, clean shop & very tasty food

Always lovely to us - especially the manager. Lovely food. Tried the veg special and the cheeseburger pizzas for the first time last night and 100% some of the best pizzas we’ve ever had. Thank you!

Lovely service, food was ready quickly and was good

Very big portion for a "small". Delicious & great service.

Good quality food and amazing service.

Lovely chips, cracking battered sausage, delectable curry sauce 👌

Absolutely fantastic ! Huge portions, fish and chips are bar none. Staff is wonderful and friendly !! We will be back!

Nice and freshly made food, friendly staff and very clean shop. Easy when you can pre-order online.

Lovely food and very polite inside, would 100% be returning.

I was the last order and they made the effort to make all my food fresh. They had run out of one of my items and to make it right, they gave me a whole lot of freebies without having to ask. Consistently good and always friendly guys.

I have used off the hook many times and apart from 2 occasions where the delivery driver decided to put cold drinks in the same bag as hot food leaving it luke warm the food has always been very good. The service however is unreliable and the staff attitude is disgusting! The first time I ordered for delivery it was 45 mins early. I told the delivery driver he had the delivery time wrong and I was still waiting for my daughters to return and he announced he would wait the whole 45 mins on my doorstep with the food!! I'm pretty certain it would've been stone cold by then but he looked confused when I pointed that out and proceeded to wait in his car. I had to call the restaurant and ask them to kindly remake it and send at correct time which they did reluctantly. The next 2 occasions it was also over half an hour early and on the third occasion when I called I was hung up on and told "I'm too busy to care" I instantly called back and asked to speak to the manager. The same guy answered...announced he was the manager and that to word for word quote "the person who was rude on the phone is an idiot and has been sacked" he even delivered it himself to again tell me the person had been sacked?!?! I've left many reviews for this place on just eat. Some negative, some positive as after that incident it stopped arriving early. I ordered last week and had a phone call. Again word for word "you keep leaving negative reviews and we don't like that" ?!?!? My response...if you dislike bad reviews then try treating your customers with respect!! Appalling!!

quick service food is very good

Great fish and chips! We live in Scarborough so great fish and chips is a Friday staple. We were pleasantly surprised by the quality of the fish. The portion was generous. The large chips would serve two easily. We also had a Greek pizza which was delicious. A great find for take away tea!

change of plan meant a takeaway meal needed so a local contractor suggested off the hook as he'd had fish & chips the day before & his mate had pizza. both were excellent apparently, so we had the same. i have to agree as we were delighted with both the quick service & the food itself. premises were spotlessly clean too so can't fault the place!

Had food poisoning for 3 days the worst I’ve ever felt in my life over priced as well Im not the only person who’s had something dodgey from here in the last month! Would stay well away

Lovely crispy batter and fresh fish. Nice service and they threw in a delightful homemade victoria sponge cake for free which really made the experience too notch !!!

Good service, fast and tasty fish and chips, I would recommend!

Taste good, generous portion 👌 Staff is always nice 😁

Stopped at the fish and chip shop on our way back from Bournemouth at the weekend. Fish and Chips were great, as was the curry sauce Service was extremely good they were extremely attentive and friendly Fabulous!!

The best fish and chips across all Oxfordshire. We drive here for 45mins just for the fish and chips at Off the Hook! Thank you, we will be coming back again! 😋

Very friendly and happy staff, even better food

Lovely fish, chips, veggie burgers and pizzas too

Lovely place for a nice take away. Good food every time.

Gluten free fish n chips. Not for me personally, but pizza def 5 star, as it was fresh and nothing to waste.

I ordered haddock and chips with mushy peas and a pizza. The haddock was huge and very fresh, the portion of chips would easily have fed three people and the pizza was delicious. I would definitely recommend this take-away.

Firstly the place is SO CLEAN and presentable. Great food and the service is lovely. Great team!

That was good. Always fresh and delicious

My family and I like to get fish and chips from here when we visit my Grandmother - she is 91 and loved her goujons! :) Thank you so much. (Delicious food, generous portions and friendly service). ⭐️

Lovely and clean not too expensive ! Good job

My whole team’s favourite lunchtime treat!

Foods really nice and they have halal beef and chicken too.

Great Gluten Free fish and Chips

Fabulous food! Burgers are great, love the chips. Staff are really friendly. Never disappoints. Give it a try and see for yourself

Went there a week ago have to say it was the worst fish and chips I've ever had 2 pieces of fish that had probably sat there for a very long time. dry and the batter had no crunch in it and peeled off the fish chips were warm at best definitely won't be going back

Excellent food and service. They do a gluten free fish night on a Wednesday (which is delicious)

The best fish and chips in Oxfordshire, we never go anywhere else now. Excellent service all round

Best takeaway in area!!!! Regular customer!!

Consistently great fish & chips!

Nous sommes arrivés 10 minutes en retard mais nous avons été accueillis comme des rois ! Le cuisinier nous a offert des frites et une saucisse panée. Les pizzas sont incroyablement incroyables, nous nous sommes régalés 😍

The pizza is amazing and the staff are very friendly.

Amazing food and service all round. Perfect 👌

Amazing pizzas and service .Perfect

Great value for money, huge amount of chips for a small. Tastes great! The battered sausage was the highlight.

Fantastic food and excellent service. Pre orders and food was waiting which was great. Fantastic customer experience

great customer service, tasty food and value for money! highly recommend

Off the Hook is by far the best fish and chips I’ve ever had! The staff are all incredibly kind and the food is consistently great!

Always a friendly place to go into with the staff. Always chatty. Appreciate a wait for food, as always freshly made. Best chip shop to go to in the Kidlington area.

Great friendly customer service. Fresh food great potions

Brilliant chippy! Wish there were more vegetarian side options though