Ocean City in Rotherham

Ordered and paid on their website, food didn’t turn up. After 2 hours we drove to collect it as no one was answering the phone, to find it wasn’t even open! Now in the prosess of trying to get a refund!

Food was ment to be coming for an hour, rang back, was still coming, told twice was on its way, text saying it's on its way, rang back again, told 23 min, still no food. Great

Excellent food excellent service and delivery

Very bad costumer service, when i complained he said i can’t do any thing for you!! He kept saying it is not my mistake even though the food was missing!

Good evening my little sausages. Today we visited this small cuisine in the ‘lovely’ town of canklow. It was called ocean city. Now there were no oceans in this establishment but there was a giant freezer in there so take it how you will. We travelled a mere 59.13 miles to get to thus place and let us tell you it was worth it! The place seemed to be in a converted house which made me feel at home. Or rather in a house. I was about to put my feet up on the sofa until i realised i didn’t live there. The place was very busy! Which made us think that sir bossman would be quite stressed out so we were expecting a hostile interaction with Mr ocean himself. But Mr City was a happy old chap. I can imagine he lives a happy life with his 3 dogs and he is a great uncle to his brother. Onto the food. We got a munch box and let me tell you we munched it that much we even ate the box and part of the fork (but the fork was abit hard to chew since it was metal) the munch box approximately 10.3ftx 5ft (we want our fans to trust us completely so we measured this accurately with own feet. For context one of us is a size 5ft and one of us is a size 10ft. Hope this helps:) ) First on the agenda (prefer not to say) is the salt and pepper chicken. I truly couldn’t believe my eyes when it looked like salt and pepper chicken. I was astonished. But then again Mr ocean was an astonishing man. No ill actually be serious now. I can 100% guarantee that this chicken did NOT come from a cow which is shocking (in a good way) it takes my breath away. Probs like farmers took the cows breath away to give me this yummy chicken. HA xx;) The salt and pepper chips were not salt and pepper chips. They were just chips. The 2 ribs our box were a great quantity. They were so nice my newborn baby choked on them with happiness (or maybe its because he has no teeth) the A&E nurse said to not feed Marcopolo ribs again because apparently babies cant eat ribs? Guess ill get him steak next time #boring #livelaughlove #savetheturtles #petrolstation The noodles were pretty expensive coming in at $5. I know noodles are expensive because farmers have to grow them themselves. I would say they don’t grow on trees, but they do! LOL. The noodles is probably what lost them the extra star along with other personal reasons that i prefer not to speak about. Okay fine ill tell you stop begging GOD!!!!! it was because sniffer realised that marcopolo was choking and I’m still not over the fact that he cant ribs *rolling eyes emoji*. The rice was com sé comma sá which means Christmas carolling can cause constipation. Overall the experience was great. Would give 4 stars which i have. The last star was obviously down ti the cafuffal with marcopolo. This chinese should be more inclusive to newborns! However the fact that bossman ocean man was psycic really boosted the rankings of this place. He estimated our food would take 6-7 minutes to cook. And darn he was right. It took exactly 6 and exactly 7 minutes. Amazing! We love bossman sir city. To all our fans thanks for watching. Remember to follow your dreams and follow us. Like and subscribe! Love you all thanks for all the support!!!!!! Xx

Best food and best restaurant always ready for the order, so clean always tasty , last time it was 5 minutes before they are closing and he accepted my order. Best takeaway ever I really recommend it.

2 hours late no freebies offered to pay for meal with a discount but they refused. sent it back with driver absolute joke.never again

Very welcoming ,always with a smile.

The experience was very good and I will continue to order here in the future! 👏👋🎉

food so nice and fast service recommended spring rolls so good and prawn cranker 10 out 10

Dnt order food no taste not fresh unless you wanna waste your money for a trial Ordered chicken fried rice grilled chicken with lemon sauce and chicken chowman Grilled chicken in lemon sauce looked like soup but tasted like a sugary desert no taste of lemon or grilled chicken Rice wasnt fresh had added just few pieces of chicken to some old fried rice ( thats not chicken fried rice at all ) Chowman tasted horrible not fresh and bland Just a waste of money really had to bin all the food

Had a great takeaway meal for two last night, great choices. Delivery was excellent and very quick. Will definitely use them again

Absolutely beautiful food and fast service would highly recommend never had an issue in the 2 years from ordering from these guys and girls 10/10

Shocking do not order from here ! my son ordered a meal for Valentines for his partner at 6pm, never turned up so they drove down for it- got there and they gave them the order. Got home wrong order- no compensation or owt. Driver outside with there order 2.5 hours later to bring them.

2+ hours waiting and got no response. Definitely will be looking for a full refund.

Never will order again was being sick at 3am salt and pepper chicken tasted like I was eating a spoonful of salt absolutely disgusting put me off Chinese for life!!!

You get plenty, every thing is fine, just not quite, although not far off, the best.

Ordered the 4 for £16.50 delived piping hot within a reasonable time food tasty & plenty of it

I don't know why all the bad reviews about this place, iv been ordering from here for a few years now, and never really had any problems, always piping hot and full of flavour, also very authentic. Brilliant service, The Thai dishes are to die for!!!

It’s it and miss from them had one cold ,one no sauce in curry And one not too bad Complained to no change So have stopped ordering from know

Absolutely disgusted!!!! Ordered Singapore chowmein and asked for NO PRAWNS as my partner is allergic.. it came and had prawns in it. I phoned up for them to say ‘take the prawns out’ and tell me it’s just eats fault even though they are the ones making the food. No remorse at all and could of been serious if I didn’t check. Wouldn’t reccomend this place at all and the lack of customer service was horrendous !!!!!!!

Restaurant defrauded me. Fraudulent purchase on my just eat account

Order from somewhere else! Both of our dishes had dark brown hair in! It’s the first time we’ve tried this place and our food was luke warm and obviously not fresh! The prawn crackers must of been weeks old. The cheapest thing on menu and they can’t even make that fresh. As soon as we discovered the hair it all went straight in the bin! Oh and we was misled by its positive fake reviews on just eat.

Took ages to arrive, the salt and pepper vegetarian box was basically chips, x2 pieces of tofu and 2 spring rolls with large onion rings and my husbands prawn dish was missing the cashews it said it had. My dish definitely needed more flavour. Sorry but won't go back. Its not that hard to make a tasty stir fry. Only ordered take way for a treat, disappointed 😞

Two of my supposedly Vegetarian mains contained meat! Quality has been fairly good up to now, but this has seriously put me off of eating from here ever again!

Seems a bit dodgy to me that this restaurant allows people to order food through just eat (using hacked accounts) and collect the orders under a false name.. looking at their reviews it would seem this happens a lot to many other people (see repeated names giving 5 star reviews with no further comments). I had £43.90 spent using my card details and collected under my name - they even left 5 stars using my name! The audacity! When I rang the restaurant to challenge this and ask for a refund, they said they couldn’t do anything as the order had already been collected. This issue has been escalated to Datman Ltd. As suggested on the restaurants website - I would suggest anyone who has had this happen to them do the same as well as report it to just eat and your bank. I would surmise that there is some foul play with this particular business. **update: don’t contact datman ltd. As the company no longer exists 🤣**

I have never ordered from this place. However, they allowed an order to be collected that was placed using stolen card details - despite being advised by me that this had happened. They had no interest in helping resolve the issue where several fraudulent orders had been placed via a hacked account. Terrible customer service and I can see from other reviews this is not the first occasion - reported

Was used on Just Eat by someone who had hacked my account! Clearly not the first time so must be someone local. Order was for collection. I live hundreds of miles away! Have reported to Just Eat, bank and Actuon Fraud.

My just eat account was hacked!! An order was placed to collect at this restaurant. As soon as I got a payment notification which obviously wasn’t me, I called the restaurant to cancel the order. They declined because the food had already been collected (within a few minutes of the payment leaving my account!) so I asked if they had CCTV, they said no. I asked for a description of the person who collected the food, they would not give me one! They told me to contact Just Eat which I tried but their customer service is just as bad as this restaurants.

Scammed via just eat someone used my sisters account and card to order a collection. Restaurant was very unhelpful. Looking at reviews this aint the first time. Bank and action fraud and trading standards have been contacted

Food arrived quickly. However!! .. My Kings fried rice was a mix of duck skin , no duck , overcooked tasteless chicken and prawns and a huge amount of hard carrot and hard broccoli ) on a bed of over salty fried rice. It was Terrible ! A complete waste of money ! And my Pancake Roll was an absolute Joke ! 😅😅 It had one tiny piece of char sui pork in it ! Nothing! Just beansprouts! 😅😅 Everything went in the bin ! If it wasn't such bad weather I would have taken it back and demanded a refund! Just absolutely rubbish. This isn't just a bad day , this is a bad take away. Every part of my meal was poor , across the board ! Please do not waste your money and spoil your evening by ordering from here !

Seems to have gone down hill. Good food a year ago but must recent order was rather poor. Ribs were hard and had very little meat on the bones, Salt and pepper munchie box was a small portion compared to the same item from other takeaways. Some items were hot but others were ambient. Food was bland. High prices for what you actually get. Safe to say I won't be ordering from here again.

Bbq ribs were tough and bland. Ordered sring rolls and got a mixed meat pancake.....2 tiny strips of meat and all fell apart due to grease. Chicken balls not bad but the sweat n sour sauce was cold and had no taste WOULD NOT RECOMMEND ORDERING FROM HERE.

Used the New Ocean City for the first time. Ordered spring rolls, bbq spare ribs, king prawn sweet and sour, and special chow mien. Ribs ok, everything else, terrible! Prawns were rock hard and batter was snotty! Chow mien didn’t taste of anything! Avoid

The service from this takeaway has been extremely disappointing and we haven't even recieved the food yet (despite ordering it two hours ago!) We ordered from New Ocean City takeaway on the JustEat website which gave a delivery time of between 30 - 45 mins. Now this is not the cheapest Chinese in the area but we opted for it because it was listed as one of the quickest deliveries in the area and being very hungry we thought it would be worth the extra pennies, boy were we wrong!! When ringing the restaurant to find out what's going on we were greeted with one of the most miserable hellos going and then to top it off we were told that our food hasn't even begun being prepared yet and all this with no apology for the delay or anything! Not the sort of service two very hungry customers want to receive. Now either this takeaway need to up their game or JustEat need to update their arrival time guesses but either way this better be the best tasting Chinese food when it FINALLY arrives.

Delivery was an hour late, was advised to wait even longer! No explanation was given! Ridicules

Beef curry was very oily and the sauce was clumpy couldnt even mix it, the beef was chewy, salt and pepper chips were dry. First time ordering wont be ordering again.

Very very below average . The lemon chicken was nice flavour but weird . The base was cabbage and carrot ?? Which I’ve never seen anywhere and there was only one fillet of chicken which is a bit rubbish. The salt and pepper chips are flavourless but decently cooked. And the char siu bao/bun . Eww . I’m a huge fan of all things Bao but it seemed like they’d been defrosted and left out for ages and then put in the rice steamer . Super soggy and bitty. The prawn crackers are also stale. Disappointing all around especially for the price

The food is always lovely from here, but I wish the chicken was cut up smaller, I hate huge chunks of chicken! On this order the prawn toast was a bit rubbery, and the ‘ free’ prawn crackers were disappointing, there wasn’t enough for the two of us!

Do not order from this restaurant. They take your money and don't deliver your food.

freezing cold... waited 1.5 hours and restaurant was extremely unhelpful

Food missing Chicken was still pink Food was freezing cold

Decided to order here as our usual was closed. Safe to say we won’t be ordering again. After waiting over 2 hours (it was delivered on time to be fair) I was disappointed. The meat was chewy. Specified no mushrooms and the beef curry still had mushrooms in and didn’t have much flavour. The boiled rice was a strange texture, some of it was hard?? Chips were cold. 😢 I don’t usually take the time to review things but this was not a great experience.

20 mins late even after an hour wait for delivery, food barely warm.

ASAP food time used and food was an hour earlier then it said it would be. Food was hot and delicious 😋. Will definitely be using them again.

I'm sorry to say New Ocean City but as a family, we were really unimpressed with the food. Everything was bland and watery and the starter box was dry and inedible. To say we spent £45 on it, I would expect better. Really disappointed. I won't be returning.

Very very disappointed!! Food came fast and was warm but that’s probably the only good things I have to say. Over £15 on half a duck that was basically a tub of bones and burnt skin. Very little if no meat at all. No meat on the spare ribs 90% fat and again very over cooked. Salad was brown and slimy Satey chicken had been cooked within an inch of its life. Just under £30 I’ll never get back and definitely won’t be ordering again !!

Food was lovely but small portion sizes

Do not buy from here. Ordered food paid with card, after the food was no where to be seen after half an hour over due time we cancelled it but have not been refunded our money 😡

Understand that you may be busy, and that sometimes the food may be late, but just let us know! It came late and not very warm so head to microwave it which ruined the meat in the dish.

Very poor delivery- Over an hour late and contactless delivery - left and ran! Didn’t even know if we had opened the door. Very poor.

FOOD ALWAYS GREAT QUALITY HOT FRESH THE DUCK IS AMAZING SO FRESH CRISPY XX5 STARS FROM ME

2 hours from ordering to delivery, even though the estimated delivery time was 35-40 minutes. When it did finally arrive, it was delivered by a gang of 4 young guys. 4 people, clearly from different households, delivering food during lockdown is absolutely unacceptable!.

I know cheaper Chinese takeaways that are way better

I will order again from New Ocean City as they have always before been timely and good. I am assuming a very heavy workload and maybe the chef's pet parakeet died so he couldn't make it, but it was not of the high quality we are used to and it was very very late. The Char Sui buns were wonderful though and while the crispy beef tasted nice, it was not as hot as it should have been, so just not that fresh. Like I said...all other times I have given positive reviews, I will order again, as they do deserve another opportunity and I consider everyone is allowed a bad day :)

Chicken curry was not as tasty as usual, something missing we thought. Black bean was superb

Food was left out on the doorstep so it was freezing, not impressed, never heard anyone knock

Not as good as they usually are! Ordered mini rolls (10) which are vegetarian. We got what tasted like duck. Other than that very nice

The beef tasted sour and inedible the whole meal was cold

Definitely not ordering from here again. Ordered sweet and sour chicken balls. The batter was not cooked properly, more batter than chicken. Threw it in the bin after having 3. Took them apart and there was little to no chicken inside. Upset my stomach a lot. Not happy

Nothing overly wrong with the food it just wasnt great

I rang the takeaway about the food sent I explained we did not eat and they could come and collect it to take back as it was undercooked I’m told the manager still has not been in to deal with my complaint this was weeks ago! No refund offered no nothing!

Fantastic great food would definitely recommend this restaurant to anyone who wants a good Chinese

the food arrived almost while I ordered! lol it was amazing food and service. wonderful as always!

First time ordering and I was throughly delighted with everything. Food really hot and fresh. Will definitely order again.

Food normally nice but tonight was only slightly warm, chips cold bbq sauce tasted like petrol don’t know what’s happened but most of it went in bun waste of money togay

Really poor almost1.5 hours late

Ordered at 6 for asap, it arrived 2 hours later and the delivery man had no mask. The food smelt of cigarettes and was cold. Didn't bother to taste it went straight in bin. First and last time I will buy from here

Won’t be using again and that’s from a customer who never orders their Chinese elsewhere normally. We ordered food at half 6 for delivery at 8, but didn’t receive our food until 10 to 9, so 50 minutes late. In this time we attempted to call the takeaway 20 times, each time the line was either busy or the phone rang and was just answered. I was just on my way out to the shop, when it arrived. I mentioned this to the delivery guy and he said even he wasn’t able to get through to them on the phone and the delay was due to only having the one delivery driver rather than two. In this case maybe don’t accept as many orders. Our food when it did arrive was poorer quality than normal and was cold in about 5 minutes.

Delivery driver had an unhealthy association with my intercom button. Pressed it more times in 30 seconds than a missed bus stop.

Food arrived was stone cold it was that cold the curry had set in container came out in one big blob , the worst Chinese ever . I definitely wouldn’t recommend them couldn’t even warm it up has you are not supposed to re heat rice , what a waste of money and time waiting for it 😡😡😡😡

When the food arrived it stank of cigarette smoke. The driver was not wear a mask even though there was more then one person in the car. Very surprised that an employee is allowed to smoke in a car carrying food especially in the current climate.

Food was 40 minutes late. Starter was dry and just about warm. Main was soggy and chicken didn't look cooked all the way through. Would have put in for a refund but Just Eat want photos and I'd binned it without taking any. Would not recommend.

Was absolutely disgusting, ended up in the bin and we ordered elsewhere ,waste of money.

food was ok....a little pricey for the quality of taste. the pancake roll has very little meat and the curry was bland and needs more salt.

Food was over an hour late. Ordered some duck pancakes, all of the pancakes were stuck together and rock hard. Refused a refund. It was my first and last order

The food when it arrived was cold, everything was barely warm enough to eat so had to be reheated in the microwave. The chicken balls were not crunchy , however the sauce was nice. Probably won’t order again.

The food was very bland , it was also late I wouldn't have minded if the food tasted good. Will not be ordering again .

Expected bigger portions. Taste is ok but not great.

Excellent portion size and superb quality

Our first order last week was really nice and very tasty (a little late) however unfortunately this week there was no sauce with the wontons and the food overall was bland and very disappointing

Fantastic first time ordering really enjoyed this meal

Chips were soggy, payed 8pound for quarter duck basically abit of beak few feathers and a webbed foot. Chicken was more chewy than a black jack and prawn crackers were deffo bought from corner shop. Won’t order again see ya 👋🏻👋🏻👋🏻👋🏻

We always use new ocean city for our chinese. The food is great and delivered quickly still piping hot. Cant fault it! 5 stars 👍

Yeung Chow Fried Rice was only OK. Pancakes for duck were all split so sauce ran out on clothes as well as plate. First time I have had lettuce provided with spring onion - not for me. Along with the fact that we ordered 90 minutes in advance and then the delivery was 20 minutes late, this was poor service for the price. Not even an apology from the driver, in fact he hardly muttered anything. Bad manners and bad service. Will not be using them again.

I had heard good things about here but having ordered last night was looking forward to it My order which arrived late which i understand places get busy but it annoys me when I then have to chase my dog down street as driver can’t read the large white please close my gate sign But after that drama I thought yummy food and telly The food was somewhat bland tasteless and boring never had such rubbish in a long time very disappointed I hope for them to improve or I will be going elsewhere sorry

Food from here is beautiful not had a bad order yet! Outstanding service and food quality!

It’s the first time I have ordered on just eat i find it excellent and I will be ordering again .i don’t have too pay at the door it’s so easy with my debit card

Portion sizes very small to other places not happy spending 25 quid and not even been full

Good food but late on delivery and when I phoned restaurant did not answer call

Part of order missing, food cold. Food delivered 2 hours after ordering. Quite rude when rang up to chase. Will never use again.

Shocking delivery times. Ordered at 2010 and given 2125 as delivery time which seemed excessive. Had to chase delivery update at 2135 and given a new time of 2205. Delivery finally arrived at 2220. 2 hours and 10 minutes is ridiculous. Thankfully the majority of the food was hot when it arrived, with the exception of the mixed starter which was dry and cold, the satay had to be wasted as they too tough to bite. Food quality and taste was reasonable otherwise. Very small portion of salt and pepper chips, certainly not enough to share as we normally would from elsewhere. Also, ignore the "free prawn crackers for orders over £15". If you want prawn crackers, order them, as the free bag contains about 8. Will not be ordering from here again, largely due to the fulfillment time and the fact that this appears to be echoed in other reviews so seems to be a regular problem.

Food was over an hour and a half late and was only just warm, the restaurant didn't apologise or explain why it was so late when I rang and neither did the delivery driver. Won't be ordering from here again.

Have not received my food. Want a full refund

Tried the Thai food this time. Would highly recommend. Came early & the food was great also. Best food place by far

Super fast delivery and the food was excellent

This is the best Chinese by far. First time ordering from here. Will definitely be ordering again. Food was outstanding

Food was wonderful and we tried something new...orange chicken. I wasn't expecting much when I saw it, but turns out I love the flavour! So good! Really enjoyed our meal.

The food would've been great,if hot It was 1/2 hour late and more importantly had been left at the wrong address, luckily for me a resident on my street was honest and knocked on a few doors before eventually delivering to me (he could've kept it as I had pre paid)

Delivery was prompt, but food was bang average, would try a different place next time