Based on 997 opinions finded in 2 websites
Based on 997 opinions finded in 2 websites
Opinions
Ordered The Veggie and The Classic Beef. They came absolutely bare. First time ever such a burger from a restaurant. Just dry and sad.
Kaiczka . 2023-11-16
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It’s all abit, average. It’s a really nice place, servers are lovely and polite. No bother there, they do the best job they can. Nice place to be and all that. But that’s where the positives stop. It’s just, nothing special for the price. £9 starter for four chicken wings with not a lot of meat. They where fine, not terrible. Just not great. £17 for a bowl of (blandish) pasta, like I say. It was fine. Just not £17 fine. For that you might expect a little garlic bread or something. The chicken was cooked lovely and flavourful though. It’s just, so expensive I think for what you get. If I could give 3 and a half I would. Didn’t hate my meal, just didn’t love it either. Sorry.
aaron l . 2023-11-11
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Very good meal for all three of us choosing a pizza, seafood risotto and a goat’s cheese salad. All tasty and well presented. The service was a little disorganised with three people asking us for our drinks order but after they all was good. Interesting menu with lots of choice. Too full to see what desserts were on offer
SarahHG65 . 2023-10-16
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Waited 45 minutes for our meal to arrive then were told the order had not gone through. When it did come the chips were missing and when my friend asked for pepper that didn't come either. Our pizza and pasta meals were good and the waitress was apologetic. I feel service should have been better considering there was only one other table dining.
Lizzy D . 2023-10-09
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First time visiting here and it was lovely! Made even better by our waitress becca she was lovely & deserves a pay rise !!
Harriet H . 2023-09-11
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Amazing food, great service and a good atmosphere, wood definitely recommend it. Great choice of food. The Garlic breads are sooo good!
John T . 2023-09-03
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One of the best Pizzas I’ve ever had. ‘The Devil’ Service was brilliant & we got the early price for being there 5pm - 6pm Very nice place for families
alexo585 . 2023-08-29
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A hidden gem in back alley of Skipton and it did not disappoint. From arrival the staff were very welcoming and service throughout was fantastic. The food was delicious and good quality, portion sizes were big! My wife was defeated and they boxed the remaining pizza for her; she is also dairy free and they have a dairy free/ vegan cheese for her. It wasn’t on the menu we had to ask (they are missing a trick there). They also offer gluten free options and good children’s menu. I had a calzone and it was extremely good!
AlfrescoAdventures . 2023-08-28
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Just called in early doors. We ordered olives and grilled breads. Served quickly by a really friendly helpful server. We also ordered 2 pizza ( an Hawaii and a mushroom). Again served promptly after a short interval. These were perfectly cooked rustic bases. Just the right thickness, with lean fresh ham, tasty pineapple and also mushroom and cheese all put together perfectly. A great experience, we will be going again worth the 35 mile trip there. We’ll be back!
DodgieEam . 2023-08-27
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Very disappointed when I first walked in I was totally ignored the chef rang the bell at least 3 times before the waitress came down . .I should have left before that . I said I would sit outside making the most of the dry weather . I ordered a pizza and a glass of wine . The wine was lovely and cold and a nice drop pizza ok too cheesy no basil to be seen as I was sat outside I was told that I had to pay before food arrived as I was sat outside really . I found this to be rude and Patronising will not be back
chazpot . 2023-08-17
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Hi, we met up for a family reunion , we went to sit down had a drink and ordered our meals , the starters came which where good, but unfortunately our main meals didn't. Two of our main meals came and the other 3 meals came about 10 minutes later, this ruined our family time as we all wanted to eat together. There was also a strong smell of food in the restaurant, they didn't put the extracter fans on , so I came away with food smelling all over my clothes. I wasn't happy 😕. Will I come back again No I WONT
mrtravel68- . 2023-08-09
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Food was delicious! Portions were huge and couldn’t finish it all even though we tried our best! Think we went into food comas afterwards. Staff were great too really friendly.
Tracy P . 2023-07-18
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54 of us attended on Sunday 16 July for our end of season football awards celebration and Oakley’s were absolutely fantastic! To bring out 45 meals in such quick time without any issues is incredible, and credit to all the team these, especially Naz who is a huge asset to Oakley’s.
MatthewC3247 . 2023-07-16
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Ordered over the phone for a takeaway delivery as we have ordered many times in the past and enjoyed the food. However we were incredibly disappointed and dissatisfied ok this occasion. The ‘burger meal’ arrived with 6 chips accompanying it which were undercooked and the burgers were both ridiculously dry with no flavour at all. The only good part of the order was the cheesy garlic bread but the rest was awful. Definitely not worth the hour and 45 minute wait and the almost £30 spent. Won’t be ordering again.
Steph S . 2023-06-04
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CHEESECAKE Last weekend I ordered a 2 tier cheesecake birthday cake for my husbands 40th birthday (plus 15 individual cheesecake shot glasses with a variety of toppings aimed at children). They were all an absolute hit, the double cheesecake was devoured, along with shots in minutes and folk even went for seconds right away. Would highly recommend oakleys cheesecake, easy enough to find on Facebook and contact made with owner was simple, she recommended which flavours might work better and happily had the order ready in time for pick up on Sat lunchtime. I will definitely use them again when staying in the area and would highly recommend this cheesecake to others, it was delicious. Thanks again so much Claire.
Claire C . 2023-05-10
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Myself and some friends visited this little place at the weekend. Food is spot and reasonably priced. Highly recommend!
FayCharlstonUk . 2023-05-08
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Excellent evening outstanding food and outstanding service from Naz an absolute star !would definitely recommend
roberthames . 2023-04-29
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I wanted a special cheesecake for an 18th birthday so I contacted Oakleys. I could pretty much have had any flavour that could possibly be made. I opted for a Reece’s peanut butter cup one and asked if they could make it a bit special...
Sarah C . 2023-04-26
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First night in Skipton, let's celebrate moving here. We have no ways of making food ar home at the minute, so have to help hospitality thrive for a week or so. definitely not this place! we came after around 7.30, ordered two burgers. I have...
luvhwk . 2023-04-18
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Celebrating a 50th wedding anniversary that was was pre booked with food orders we was extremely let down by Oakleys. Our party of 13 people were all dissatisfied and felt let down by this restaurant. No cutlery on table serviette’s, wine full of sediment as...
5tig . 2023-04-03
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We went for a hen do meal really enjoyed it food was fantastic and came out quick and the staff were lovely Gaby the manager was brilliant she helped me sort things out there end and made the booking and sorting out smooth sailing she...
Amandia A . 2023-03-25
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Oakleys put on a private function for approx 35 guests covering 4 generations. We occupied the 3rd floor, had our own music playlist. We chose pizzas as the buffet-style food due to the number of people and the party being for the whole afternoon. The...
Nick23W . 2023-03-07
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I booked a family meal for a birthday celebration. I contacted Oakley’s via email. Gaby got back to me really quickly. She was very helpful in helping me plan the celebration. The meal was lovely, big choice so something to suit all 11 of us....
rebeccapJ927DU . 2023-02-18
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A large party for a meal after a conference, the food was excellent and the service, especially Gaby
sarahep13 . 2023-01-25
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Arrived on a cold, wet, windy evening without booking. Waitress spent several minutes looking at her computer screen before saying yes come with me. I expected it to be packed inside, but it was nearly empty. The orders were taken quickly, and sadly, I felt...
youngagain1965 . 2023-01-07
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Bit disappointing tonight. Looking forward to a meal here as last time was very nice but this time a bit hit and miss. The young ladies that served us were lovely nice and polite and friendly. Garlic bread with mozzarella and tomato very tasty. Lasagna...
Centralg . 2022-11-03
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Visited with 5 adults for my sons birthday. Had heard that Oakleys was a nice restaurant. The restaurant is situated in a quaint, quiet part of Skipton. Restaurant looked presentable and inviting. We ordered 3 starters. 2 were very nice, however the 3rd was horrendous...
robbie000 . 2022-10-13
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A very special place to eat in, snugged in a quiet part of the town; close to the canal, which is ideal for a scenic access or a digestive walk. Oakley’s has a clear menu, Italian style and creative to meet all dietary types and...
O4129COthomasl . 2022-10-09
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Ordered for local delivery. Service from start to finish was brilliant and very efficient. My boyfriend has a gluten intolerance which Oakleys had no problem catering for. Food arrived at the time stated. Delivery driver was very polite and friendly and the food was absolutely...
Hughes3012 . 2022-09-25
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This was a great find in Skipton for my husband who is coeliac, the choice was fabulous , never seen him so happy with all the choices . The young Lady Naz who served us was so knowledgeable of the condition and was so friendly....
Q3103JMcarolp . 2022-09-22
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We arranged a surprise meal for my mom's birthday. We were 13 guests in total of various ages and requirements. Hearding us all must of been a nightmare. But we were always met with big smiles and attentive service. "Naz" was a superstar and added...
P8093TQanthonym . 2022-09-21
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We have been to Oakley's plenty of times as it's very child friendly and the food is always great so I decided to have my wife's 40th party there. Gaby organised everything for a party of 18 including taking pre orders so the food arrive...
306edmundb . 2022-08-26
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Popped in for the first time in a few years while out exploring Skipton with my mum. Fairly quiet but it is a Monday and I don't mind quiet. Had a lovely server come and seat us and look after us. I had the mushroom...
Aidan123xy . 2022-08-15
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Ordered another takeaway for 23 family and friends…it was delivered on time and everyone thoroughly enjoyed it. Two of our friends had Cajun chicken burgers…and declared them the best they had ever had! Special thanks to Gaby for sorting this big order for us. Happy...
Skipton1234 . 2022-07-25
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Awesome waitress, lovely, helpful and polite. Lunchtime visit just after mid day, albeit mid week - empty. The first warning sign, and this seems a particularly British institution by the way, is sticky menus. That said, there seemed to be a good choice but not...
SilentFootstep . 2022-06-07
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We used to love going here for a treat.. however last 2 times have been really disappointing… both our visits were on a Sunday evening… apart from a lovely young waitress who was faultless I honestly felt like the other staff saw us a nuisance...
Samantha W . 2022-06-06
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A party of 7 of us booked to have our tea at Oakley's after a recommendation from a friend. We could not fault the service and the food was better then expected. Will definitely visit again.
KAAvino . 2022-05-22
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We had our daughters 16th here with a party of 16 people consisting of adults, teenagers & younger children so a mix of ages . I can honestly say they could not of done enough to help organise it & Nothing was to much trouble...
Sara D . 2022-05-16
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We have visited Oakley's quite regularly over the years, but the last couple of times, with the latest visit especially, something has changed. Four of us (two couples) ordered a starter each, which were ok at best. Ordered two calzones with added extras, a Lasagne...
adam_nowell . 2022-05-14
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Went here for a meal with friends from work, really nice restaurant been before and it's always been good. Our server Naz was excellent and really had us laughing can't say enough how impressed everyone was with her service. I had the calamari to start...
mikewD77CM . 2022-04-03
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Been going here for several years on a monthly basis but more recently we have been going weekly which speaks for itself never had anything other than a lovely meal i'm a creature of habit always have the mixed grill but the wife and family...
lyndonandjulie . 2022-02-15
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Me and my partner visited on Saturday evening, the food was lovely, the biggest calzone iv ever seen! All the staff were very welcoming and friendly. We will certainly return in the future.
Jennie F . 2022-02-08
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17 of us went 2 Feb 2022. Had an excellent meal. Cheesecake to die for. Very pleasant helpful staff. Highly recommended. Will certainly be back
Blackwells2014 . 2022-02-05
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Been here on a few occasions and been disappointed but thought we would give it another try, supporting a local restaurant and all that.Wish I hadn't bothered wasting our money. Very expensive for the quality of the food. The restaurant itself has a disgusting dirty...
KimSkipton85 . 2022-01-22
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Been here a few times now and always had a gorgeous meal. My husband always has th lamb and then talks about how amazing that lamb was for hours afterwards lol Staff are always attentive and helpful and the food is always good, and reasonably...
Helen M O . 2022-01-09
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Starter and main course we're OK but not the best Italian food I've ever had. I had spaghetti bolognaise which was passable. Dessert was a different story. Adverts everywhere for their famous cheesecake . As this is one of my favourite desserts I was looking...
Janetf1967 . 2021-12-16
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We had a group of 7 and the young lady taking care of us did a fantastic job. The rib appetizer and garlic cheese bread was great. The Lamb shank, pizzas and lasagnas were all well cooked, tasty and hot. We will definitely come back!
17jasonh . 2021-12-15
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We came this evening with my husband and 3 children- the food was absolutely delicious, we haven't been for ages. Super large variety on the menu, beautiful food and great service even though they had a huge party upstairs. Mady who mostly served us was...
Claire C . 2021-12-07
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Delicious food for a works Christmas do! Oakleys accommodated us quite last minute and catered for a large group of us! Plenty of choice for drinks and food! Great service from a lovely girl called Naz, she really went the extra mile with us! 🙂
elle_jeaness . 2021-12-06
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Great food again with good service. We haven't been for a while as we come to this restaurant when the Christmas market is on. I had pasta, chicken and chorizo, my husband had a burger and my son had king prawn and pasta. We will...
J1244I . 2021-12-05
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Had a fantastic post train journey feast at Bolton Abbey Station. Delicious. Full gastronomic delights ready for hungry bellies
U3175GGmartint . 2021-12-05
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We were so impressed with the delicious food and the quality of service that we decided to dine there on two days running! Why try anywhere else on our three day visit to Skipton? A big thank you to all the staff for making our...
John T . 2021-11-24
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A quick visit on the way home from York, many places were shut but we were recommended this restaurant by a local. A really great meal and service, we will certainly revisit.
waldorf53 . 2021-10-24
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One seriously has to wonder at the nature of some of the euphoric reviews here: 'the food was amazing' etc. Have TripAdvisor reviewers ceased to undertake any trips at all in order to gain experience of the travel and catering industries about which they're ostensibly...
Odysses . 2021-10-22
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A friend and I visited on Monday evening. Pre Lockdown the food was really good but after Monday we will never visit again - the Chicken Caesar salad consisted of cos lettuce drizzled with tiny amount of mayonnaise topped with two tough tiny chicken breasts...
jools0211 . 2021-10-08
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Yes we are out again. Today it's Oakley's Skipton. Greeted at the door by friendly staff we were shown to a table window. I've been before and love their pizza fries . I had a steak and cheese pizza with the pizza fries . My...
andrew h . 2021-09-19
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The food was bland, and the service wasn’t amazing. Four of us went, and all 4 meals had zero flavour.
jesss115 . 2021-09-11
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Chicken Parmigiana came out raw. They brought out another which we couldn’t eat as by this time I was put off. Told staff and all we got was sorry with nothing else!! It felt very cold reply with the comment there is nothing I can...
NorthStar12517331808 . 2021-09-11
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We had booked as there were many good reviews here. Me and my partner was sat outside which was great as it was rather chilly. This was our first time out since Covid. The service was slow and the food was okay. Not really what...
A4317YDandrewl . 2021-09-07
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Ordered a couple of burgers from their new food truck while I was in the depths of the session at Leeds Festival, and very glad that I did – you could see the food being prepared in front of you (a little bit of a longer...
hunghghg . 2021-09-07
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Visited on a Tuesday evening based on reviews. Was not disappointed! Great atmosphere/decor and very friendly staff! Have to mention Naz who was very attentive and so happy! Nice to see staff enjoying their job! Food was very good and big portions. We had garlic...
Joanne G . 2021-09-01
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First time in keighley, this restaurant had good reviews. Booked online, arrived promptly, entrance looked like a takeaway service but seated upstairs. Waitresses very friendly and helpful. Clean and airy. My husband and I were seated on a thoroughfare with staff and customers rushing past,...
Shazza6661 . 2021-08-30
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We enjoyed our evening here. The food was beautiful and good portion sizes. For starters we ordered two garlic breads, nachos and halloumi fries between 6 of us. It was a lot. My sister and I ordered a pizza and a pasta and asked for...
Emma W . 2021-08-25
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The staff were very welcoming and the food was great. Our waitress, Mady, was really friendly and attentive. Decor was pretty and the place has a chilled vibe about it. Food was lovely - portions are generous!!
hs001tb . 2021-08-18
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We stumbled across this lovely little restaurant whilst on a narrowboat holiday on the leeds liverpool canal. It is dog friendly on the ground floor and outside. We were so impressed with the food, atmosphere and service that we booked again for the following night....
Vik S . 2021-08-17
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There were 12 of us including six rowdy kids but the waiting staff did a great job and the food was just fine as was the service
kintish . 2021-08-16
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We had 3 burgers and 1 pizza all 3 burgers was undercooked one I sent back and the other 2 one was half eaten and the other my daughter had it all after complaining they took my burger back and recooked it but this time...
davideF9593IV . 2021-08-14
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Myself, my husband and my 2 children (8 and 1) had a tea time reservation. Both boys had chicken goujons from the kids menu, all 3 goujons on each plate were dry, burnt and really small. My eldest ate them, my youngest didn't. My husband...
Lauren D . 2021-08-08
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My family and I have eaten at Oakley's a number of times now and have always had a great experience. I'm coeliac and so it can be a risk eating out but I've never been 'glutened' at Oakley's and, again on this most recent visit,...
Helen S . 2021-08-08
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Ordered a takeaway for 20 people this weekend. Everything came as ordered and Gaby was very helpful during the ordering process. We have regularly had takeaways during lockdown and are very happy to recommend. Thanks very much.
Skipton1234 . 2021-07-26
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Terrible burgers. Dry buns, overcooked frozen budget burgers, thick cut onions, dubious frozen chips. Cheap cash and carry ketchup in a heinz bottle. Avoid this place at all costs.
Jimbob787 . 2021-07-25
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Had the best steak ever at this restaurant last night! Top service in a chilled venue. Well done to all concerned.
Martin H . 2021-07-24
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Brilliant visit first time for a while. Restaurant did brilliant home deliveries during the lock downs the staff also assured us this was continuing good news! We shared a starter more than enough for two and out mains were lovely large portions unfortunately we didn't...
Paul W . 2021-07-20
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Visited on a Friday evening, staff where great chatting and very friendly so a thumbs up for them, starters where decent and arrived very quickly but from there things went seriously wrong, the main course was terrible in every way the lamb was pretty much...
Meander686141 . 2021-07-03
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Greated by friendly staff although they were very brief. The nachos starter we ordered to share was massive so was a good idea to share. For mains we ordered a pizza and a burger... The pizza was good but the burger wasn't great, no peppercorn...
Duncan F . 2021-07-01
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We visited on Sunday 27th June for a drink & something to eat. the service was very good & we were shown to a seat very quickley. We ordered drinks & asked to see a menu. We ordered a starter of Pizza Fries & Hallomi...
pete f . 2021-06-28
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Called here for gluten free choices. The pizza was excellent. A lady called Lucy served us and was highly professional and friendly. A really nice meal and atmosphere.
JackieS856 . 2021-06-28
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Not covid secure, tables cramped together. Children’s portions served boiling hot over flowing out of bowls, slow service and expensive.
rebecca9469 . 2021-06-26
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The staff are extremely friendly and keen to please. Fun atmosphere. Menu is basically burgers or pizzas. The food quality is average but will fill you up as the portions are huge (be careful ordering starters!). Good family restaurant if you’re looking for something simple...
ABonekenobe . 2021-06-26
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On behalf of my new husband and I, we want to thank Oakleys for an absolutely amazing experience. We got married in Skipton on Saturday the 19th of June and we booked Oakleys for 30 guests for our after wedding meal. We were given the...
rachellG4922ZN . 2021-06-22
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Wonderful service and food tonight. We've been once before and travelled from shipley just to come here for food. Me and my partner brought my mum and dad tonight. The food was amazing and the staff we're fantastic! All the staff we're constantly busy and...
858jodiec . 2021-06-19
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After a day around Skipton this was a very welcome stop. Great pizzas, fabulous After Eight mousse and excellent service with a smile. Highly recommended for couples and families.
L1856GMjamesw . 2021-06-03
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We love it here and had a superb meal during our recent stay in Skipton to celebrate my wife's birthday. Wonderful staff quickly sorted out a booking issue and moved us to a table with more "space". Food was fantastic, great atmosphere, good value. We'll...
O85PFwarrenc . 2021-05-31
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Lovely staff really friendly but the food was appalling! Our first meal out after lockdown. Shocking
katien978 . 2021-05-29
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We came last night for a lovely meal, it was probably the quickest food service we have ever received. The staff were also extremely attentive, couldn’t fault anything. Thank you.
650bobbiem . 2021-05-28
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What an amazing place to eat. Such amazing food , staff so friendly and just the best place. They even have a new area outside to eat and during the day it’s such a sun trap. Oh and make sure you try the cheesecakes -...
roberto2631 . 2021-05-13
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Front of house were lovely. The food was a disappointment from start to the main course. The mozzarella sticks were clearly deep-fried with my boyfriends calamari as seldom does mozzarella taste like squid. My chicken parmigiana, and how this is possible given how thin the...
Jack S . 2021-05-12
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Visited this restaurant this eve... So disappointed with the whole experience from start to finish... Breakfast menu on table.. Really!! It was 5.30pm.. Drinks order was wrong 2 out of our 3 meals were wrong Staff member arguing with me Using excuses like ‘well we...
Wendy H . 2021-04-26
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Great family run pub with awesome food. Great value. Would highly recommend this place. Will be back soon :)
Mike B . 2021-04-25
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The meals we ordered were cooked to perfection and the portion sizes were decent. There was quite a wait for the food despite not many people being in the restaurant, but this was during Covid times so some allowance has to be given for this....
NoImagination1 . 2021-02-23
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Thank you! We had a delicious malteser cheesecake delivered to our door on Christmas morning. It looked and tasted fabulous. Our guests could not believe how yummy it was nor the service from this amazing local restaurant. Excellent and very friendly customer service. Would highly recommend!!
Fificarr . 2020-12-29
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How can a pizza restaurant run out of pizza dough? Had to order pasta instead. It should have had olives and tomatoes in it but they must have run out of those too. I got aubergine instead which I hate and it almost cold. Wish I’d stayed home ☹️
jajoall . 2020-12-24
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I recently visited after having not been for a while, the food was as lovely as ever and we weren’t waiting long and the staff were very attentive. Was also made to feel very safe considering current circumstances.
hopeek127 . 2020-12-16
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Staff undertrained didn’t care, got the drinks wrong twice out of 2 times. The “chocolate brownie “ pudding was terrible, felt like a bathroom sponge and didn’t taste much better left all of it. Just short of £90 for 3 mains 3 deserts 4 pints and 1 orange, very overpriced for what we ate. We won’t be returning!!!’
T2845TFmichellem . 2020-12-12
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My family and I have been to Oakley’s many times over the years and have not once had a meal/experience that we are unsatisfied with! Even after moving out of the area we still return whenever we can. The food is excellent with portion sizes that warm your soul! The desserts are on another level! Especially the cheesecake (biscoff is a favourite)! I was delighted to find out that Oakley’s Cheesecake Company had been set up and was even more delighted with the variety of cheesecakes on offer! Not only that but they were even kind enough to give me a free cheesecake for my birthday! You really cannot go wrong with the ‘early bird’ offer either! I haven’t ever left a review on trip advisor however they deserve it and I cannot wait to book my next visit sometime soon!
MattMaloney8614 . 2020-12-11
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Lovely staff and very attentive. We went as a family of 4, the kids had pizza and spag bol (portions were more than enough) Everything was hot and made promptly (important when with two small children) we enjoyed everything we had and even managed to share a cheesecake which was homemade (nice touch!) Will definitely be returning.
Famdayout . 2020-10-27
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Just to concur with tattie skins review, this was a very disappointing experience .On arrival we immediately pointed out that social distancing measure weren't adequate. No attempt had been made to keep people safe. The person on the next table was arms reach. 1 metre is an absolute minimum. Our friends had used this establishment before and believed that the layout had not been reduced for covid. Pointing out hand sanitizer was not made known to us.One hour for starters and 2 hours no mains. At no point before we decided to leave was it mentioned they were short staffed. Whilst it is very important to support the hospitality industry, this should not be to the detriment of customers.A little honesty may have gone some way to appease complaints, instead we had a full restaurant that didn't have the ability to serve everyone. To me that is plain greedy.All the other establishments in Skipton we visited that weekend appeared to have good covid secure status, Oakleys had not. Unfortunately I cannot give no stars.
Andrew S . 2020-10-26
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Very friendly welcome and seated quickly. Restaurant has a nice feel to it and the food smells amazing as you walk in. All of our party enjoyed the food - most of us had pizza which was really good. The only thing that let them down was the lack of dessert options - the list of cheesecakes sounded amazing but they didn’t have any, or any cream and only limited ice cream options. (A delivery that didn’t turn up apparently). We had skipped starters as wanted desserts so were a bit disappointed.This said - if we are in the area again, we would give it another try as the food we did have was good!
rbuxton123 . 2020-10-22
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What a terrible experience. Awful customer service. The tables are not set out for social distancing, we were less than 1 metre from the next table and did not feel safe. We were assured that the distance between tables had been measured by the owner, I don’t believe that is the case.I had booked a table for 4 people for 6:45pm, with a 2 hour time slot. By 8pm no starters had arrived so we asked politely how long our food would be. We were almost made to feel as though we had said something unacceptable by asking. Starters arrived 5 minutes later, one of which was not as described and was the smallest 3 pieces of so called bruschetta I had ever seen. More like 3 tiny slices of the tiniest french stick. We were told we would be given a reduced bill to apologise for our long wait. Three of our party of four ordered more drinks. Four drinks arrived, one of which hadn’t been ordered. Again we felt as though we had done something wrong when we said we didn’t want the drink as it hadn’t been ordered. At 8:45pm, the time we should have been vacating our table, the main courses had still not arrived. When we asked what was happening with our food we were informed that the chef had rung in sick and that we had already been offered a discounted bill, as though that was supposed to make us less unhappy that we’d waited so long. We didn’t expect there to be any bill having waited 2 hours and only had a starter! In fact one of our party hadn’t even eaten as he hadn’t ordered a starter due to ordering a large main course. One of our party suggested to the waiter that we leave without paying anything which he accepted. On leaving, a member of staff apologised, took an email address and assured us he would contact us the very next day with an apology and some sort of offer. It’s now nine days later and nobody has contacted us.This was such a disappointing experience, 2 of us have eaten here quite a few times before and always really enjoyed it. It’s safe to say we will not be returning.
tatie-skins . 2020-10-19
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So disappointed, booked a table (on line) a month ago, only to turn up today (with a confirmation email) to not to be on the system, we were seated (right to the very top floor, to be sat down and then told to move - for a party of 10 (yep-in the midst of Covid) apparently a 6 & a 4 is acceptable). Anyway to the food, starters good, no complaints, however the main course was an utter let down. Chicken tasted like it was processed and frozen, lamb had too much mint and was overcooked, lasagne was bland and dry! Decided to not go for a 3rd course. Service came across ok but really didn’t appear to listen to our requests or concerns. Very upset, because we were so looking forward to it but definitely won’t be returning.
HappyTraveller1982A . 2020-10-17
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