Oak Room Restaurant in Solihull

Great service, food/drinks fresh, staff friendly

great coffee and lovely service!

Service was painfully slow. Was asked how I would like the stake cooked for the steak ciabatta I asked for medium rare it was well and truly DONE. After waiting 45 minutes for the food to arrive when there was no more than 10 customers in the establishment I was expecting better, it seems they were cooking the steak for majority of the time. I also ordered the half roast chicken which was dry and bland. Whilst inspecting the leather like materiel in the sandwich a hair was discovered on the sandwich. When my partner notified a member of staff she replied ‘I will feed it back to the kitchen’ my partner asked for the manager. Eventually the manager arrived who was polite on approach and offered to refund for the sandwich which seemed a bare minimum I was just happy she didn’t offer a voucher as I would never be going back. Eventually, after another period of waiting around I went to the bar and she proceeded to process the refund and said it would go straight back into the account. After getting home later on the evening I realised that the refund hadn’t even been processed. On top of all of this the white/ transparent hair which we were so curious about appeared on the head of a member of staff that didn’t not even work in the kitchen. If in resorts world and fancy a steak sandwich I’d recommend sticking to miller and carter or Nandos for a half chicken. However if you want something different this is your place, I’ve not been to many places with food like this.

Stayed the night for the Twenty One Pilots shows. Lovely room, staff are amazing, friendly best hotel experience I have ever had. Few notes about the room will need some renovation as there was few problems such as bleach stains on the carpet, unable to open the winder due to missing lock / handle. Other than that I had a amazing Night 👏👏

Nice people, nice food, in fact really nice food, looking forward to going here again