Oak Bar & Terrace in Broadland

Discreet but nice hotel and bar. Very modern stylish.

I hired the function room and had my 1920’s themed 40th birthday party. Can’t fault it at all, staff were very friendly and helpful, the room was great, as was the terrace area which we also had. Would definitely recommend for a party.

Such deep disappointment and dissatisfaction with the services provided for our baby shower event held on Sunday 28th July. The issues we encountered from the initial booking process to the execution of the event, left us thoroughly disheartened Below reasons - Poor Communication & Lack of Professionalism From the outset, communication was a major issue. While we initially dealt with Elly during the early stages, the responsibility was eventually passed on to Holly. Unfortunately, the transition was anything but smooth. We experienced numerous communication breakdowns between April and July, during which time we had to chase your team repeatedly for updates. Our calls were consistently routed to reception, where we left messages that were never returned. Emails, still unanswered, and when we did finally manage to get through, the follow-up was often nonexistent. Post event I have emailed days in a row, requesting a phone call, only to eventually receive a delayed response from Holly. The lack of communication both before and after the event is entirely unacceptable. It’s been a month now, and still not phone call from Elly. Substandard Catering We selected the £14.95 per head menu after a conversation with Holly, who assured us it was a lovely option. The menu included specific items we were looking forward to, and we even made arrangements for the four vegetarians in our party, a process that proved unnecessarily difficult due to your team's unavailability. We paid for the food three weeks before the event, mainly because we couldn’t get in touch with anyone prior to this. The food served on the day, however, was nothing like what was promised: Frozen potato wedges to bulk out lack of what we originally ordered Stale rolls with dry turkey and cranberry fillings – highly inappropriate for a July event. Thick butter spread without care, and cakes we didn’t even ask for. The mini tarts and chutney were subpar, and the overall quality was far below our expectations. We didn’t receive the crudites or skewers as originally advertised. This was not the standard of food we were led to believe we would receive. It was clear from the presentation and taste that corners were cut, and the result was frankly embarrassing. The catering alone warrants a full refund. Filthy Marquee & Unsafe Conditions The condition of the marquee was another area of concern: It was filthy upon arrival, requiring us to ask for tables to be re-cleaned. There was a hole in the flooring, which was not only unsightly, but dangerous. No attempt was made to rectify this. Items were hanging from the ceiling, electrical tape was on display, and the entire venue appeared unkempt, with cobwebs and dirt, evident from previous events. Inadequate Service on the Day Our experience on the day of the event was further marred by poor service: No dedicated staff member was available to welcome us or oversee the event, leaving us feeling undervalued and neglected. Simple requests like topping up water went unattended. The front-of-house staff member, Aaron, was particularly unprofessional. When we encountered issues setting up the speaker (something we had been told would be straightforward), Aaron’s response was rude and unhelpful. His abrupt manner, especially when addressing Carly and Izzy, was entirely uncalled for and left a negative impression on us and our guests. On a positive note, James was helpful and courteous, which was a rare highlight in an otherwise disappointing experience.

It's rather smart. Don't be put off by the drive. The hotel itself has a beautiful terrace bar, and is beautifully designed and well run. We just went to explore and have a drink and will certainly return. The lady working on the bar gave a warm welcome and was charming.

Best breakfast in ages. Don't let the driveway or the building put you off. Once on the terrace it's a different world. With brilliant breakfast options including gluten free. A real treat, and very unexpected. Top work.

We went here for a bottomless brunch and were quite disappointed as we had to go up to the bar to order the drinks which took a while so we only managed to have about 3 drinks in 90 minutes. The food was nice but there was a wedding at the same time and we felt a bit weird to be there. I think there are better places to go for a bottomless.

We have a soft spot for this place as we had our wedding reception here 12 years ago, Sunday the husband & myself had a last minute lunch - I had the lamb & my husband had beef, it was honestly cooked to perfection, we were told the chef that day was Janna, well her & her team did a fab job.

The quality of food varied night to night. It went from bad to worst and expensive for the poor quality.

Feta starter gooooood. Steak cooked perfectly rare. But the service from Gavin was the best part! Dog friendly Outdoorsieeee Heaters Music 👍

The food is excellent but would not stay in the hotel again as rooms need updating

Amazing food and friendly staff

Many thanks to Hollie, Kate, Harry, Frankie and the rest of the team for helping us host our pharmacology/pharmacy ball here! we really appreciate it. they went the extra mile and made the night very special! We do really appreciate it thank you all so much for a wonderful and stress free night!!!

Experience was as bad this time as it was good the last time I reviewed it. The bacon was so under cooked I thought I heard it oink, and the sausages were only marginally better. The toast was burnt and we had to ask 3 times for the black pudding that eventually arrived just as we'd finished. We may have caught them on a bad day but it was a shame given it normally sets high standards. Would think twice about going back!

Is there still a Dj on a Sat night in the Terrace bar. Keep getting different answers when i enquire.?

Had a drink at the bar to see the 18th for view

Lovely environment sadly spoilt by unattentive service and loud music from the party.

I went to oak terrace for a function but didn't eat there so cannot comment on the food

We had an absolutely brilliant day here yesterday celebrating Mother’s Day! Thank you to all of the lovely staff for their hard work..It didn’t go unnoticed! The service was impeccable and the food was fab. We will be back!

We booked for the mother's day evening menu I was very disappointed when I learned there wasn't any vegetarian options to choose from, only one vegan option I asked the server for all the toppings on the regular roast but instead of the meat could I have the vegan options, (which was a nut roast). The service was fast and the food came quickly However it was evident that the food had been kept warm for a long while, the potatoes were hard and the carrots and parsnips were mushy/soft. The meals (including the regular roasts) were placed on a layer of pink mushy jam/puree, which wasn't included on the menu. We later found out it was blended beetroot, it covered everything on the plate! We then realized that the only vegetables we had were carrots and parsnips and a small amount of red cabbage. We asked the server if there would be any green vegetables, and the lady brought over a bowl of long stem broccoli and said it was forgotten on our meals I then asked where the stuffing was, as this wasn't on the plates The lady told us that this was only included on the turkey roast, however after looking back the menu states that all roasts come with stuffing. I wasn't impressed as this is a high status restaurant One person at our table found a long hair in their food

We recently visited The Oak for Mother’s Day, and unfortunately, it was not a great experience. Despite our anticipation, the evening lacked cohesion. We encountered six different waiters throughout our meal, which created a sense of disorganization. It took a reminder to place our order after our drinks were delivered, and while starters arrived promptly, there was a significant wait of 35 minutes for our main course, at this point we had been seated for 90mins. This, coupled with restless children, prompted us to request their desserts alongside our mains. Moreover, there was a disappointing lack of attention to detail, as both my mother-in-law and I discovered string from the meat in our meals. When we raised this concern, the response from the waiter lacked empathy or apology, “aside from the string is everything else ok” was the exact response! The quality of the meal itself was average at best, with a sense that it may have been pre-made or brought in from elsewhere. Despite our disappointment, the manager did discount two of our main meals, which was appreciated. Overall, it was a far cry from previous positive experiences at the restaurant for dinner and breakfast. We left feeling let down and unlikely to return for future occasions.

Very friendly and popular, good food

Had dinner here on Sunday night as was staying at the hotel. Delicious roast ... lovely dining area. Really friendly staff as well

Breakfast…Dirty chairs, dirty windows, dirty tea pots, dirty cutlery and lipstick on the tea cups. A real disappointment. On the upside staff were very friendly and welcoming, and the food was tasty and well presented.

Lovely food and services. Car park very small

We decided to have our girly get together this year at The Oaklands after seeing their festive menu. (6 of us). The wording on the menu stated pre orders were only required for a booking of 8 or more, however we were asked for this quite far in advance. I was first to arrive and wasn’t greeted by any staff upon arrival to the dining area and stood waiting to be seated for quite sometime whilst the bar was busy. Upon being shown to the table it was never explained that all drinks had to be purchased at the bar. Whilst waiting for friends the rest of the dining area became busy with quite a loud environment. Starters were taken to tables where not all of the party had arrived. Once we had all arrived, 2 of us went to get drinks and starters were brought out (with no prior communication). We had a mixture of the pate, soup and mushrooms. Then the main course came out and it just went downhill from there. 3 of us had turkey and none of which could finish it due to being too dry, there was a lack of veg on the plate and roast potatoes were rock hard. 2 of us ordered sea bass and had steak brought out to us incorrectly and the final main was pork. At this point one of us raised that we weren’t happy with the meal. Desert then came out which was mostly fine apart from the cheese board which was very poor quality and no extra cutlery was provided to go with it. Overall the experience was very poor for paying almost £30 a head, there was no real ‘service’, all felt very rushed and not personalised. Would not recommend..

Excellent food brilliant service Will be back

Busy place. Food was surprisingly good given the people dining on a Sunday lunchtime. Enjoyed my time there.

Would have been quieter on Heathrow Airport runway. Jammed pin like sardines, had starters on one table and then moved to a different table for mains. Told food would be with us in 2 mins then get apology after 10 mins with offer of free wine to compensate. Food was nice although the roast potatoes were under cooked, hard in the middle and not in the slightest bit golden on the outside. The brownie desert was dry and appeared stale. Very disappointed.

We popped in her mid week for a quick lunch and it was lovely, the atmosphere is always nice and such good value for money. Always giant portions

We went to a funeral wake , they hadn't cleared up from the night before which was Halloween , pumpkins still laying about .etc ,

Difficult to park! Otherwise a superb restaurant. Service discreet and excellent! Food wonderful!

Good food but slow service and on the expensive side.

Service absolutely diabolical. Got there for 10.30am for breakfast 16 people booked. 11.50 nearly lunchtime, before got our breakfast. Never again.

Nice girl showed us to our table and took drinks can't fault her at all. Our order was taken by the manager and after an hour I asked if our food had definitely gone through. Apparently the ticket was lost, we got a free drink and desserts offered. 2 of us had the chicken kebab, which was thigh meat which neither of us would eat, stringy, farty and looked uncooked. Everything else was covered in mayonnaise. By the time desserts were offered it was gone 10pm and we didn't want them. Big disappointment and gone home hungry. Parking not for the faint hearted with a wedding and party going on too.

Excellent service , fab food . Good place to have as my local . Sunday roasts are great .

First time trying this place after seeing so many good pictures on Facebook and having invitations to go there, i went today first time and all i have to say is that if it wasnt shift manager ryan our experience would have been much much worse…staff on shift were miserable and no costumer experience at all, food arrived not how we expected which is a shame for such lovely place :( And all i can say is: manager ryan is absolutely friendly, super costumer service focused and promised our next experience would be much better so i think well give it another try instead of just scratching our restaurants list…and thats what everyone needs…knowing that even when things go bad, there’s always someone you can talk too, is there to listen and promise a better experience next time

This was my first visit to the Oak Bar, and it won't be the last Lovely Staff/ waitresses made to feel very welcome and loved the brisket Lasagne 😊

Myself and my partner popped in for a quick drink on a friday evening then decided to stay for food, the food was so good and it was nice to have the open kitchen and see the chef cooking it for us. All staff were very friendly and attentive. We sat outside on the gorgeous terrace, the perfect place to sit in the summer.

Service excellent lovely seating area outside food well presented and good value was a last minute decision and will definitely go there again.

Popped here for a quick bar snack. Service was quick and very polite. Food was amazing 👏🏼

Fab for a breakfast or dinner and drinks

Visited today for the first time in several years and was so pleasantly surprised. Super friendly staff and lovely food at such a reasonable price. Will certainly return again soon

Lovely food, we had Sunday lunch with nice meat and good veg range. The service was very efficient and quick We sat outside which was nice except for the smokers Would definitely return

Wonderful lunch, excellent service and a lovely atmosphere. I had the pork tomahawk and it was perfectly done!!10/10.

We went because the rushcutters was full and so glad we did! Menu really good with food choices to cater for all, great value 2 mains for £12.95. Food arrived and was delicious, and lots of it! Owner came to the table and to other tables to thank us for coming, really nice touch and seemed a really nice man! They also do a loyalty card, we will definitely be back. Thank you for a lovely evening!

Wow what can I say, we had the most amazing Mother’s Day lunch the roast was one of the best o have ever had and very reasonably priced, we will definitely be back ❤️

Two mains for the price of one. Great friendly service and good food too. Glad we booked as very popular.

Good food served here and great value for money and attentive staff. Highly recommended.

A very disappointing birthday celebration was experienced today. Despite pre ordering for our group of 11 they got the order wrong and the waitress was clearly not happy when this was challenged. In fact in all honesty she couldn’t have looked more miserable or behaved so rudely by rolling her eyes. Thankfully more senior staff were more understanding. The quality of food was judged as good by 80% of our group. Those of us who had steak found it a challenge to eat due to its stringy nature. The apple crumble - was more crumble than fruit. Finally errors on the bill caused further unnecessary angst.

We visit the oak bar all year round. We have seen menu changes, staff changes but always receive a warm welcome and some delicious locally sourced food. From Blofield farm beef to locally caught lobster. Even the Baccus wine is from nearby Winburry. We have never had a bad meal, Sunday roasts are always a winner and Ryan and the team are fantastic. Last night my friend and I had a bottomless dinner and drinks. The cocktails were fabulous! Live music, heated terrace - the perfect place to chill.

Visited for lunch at a time of year when it seems to be not at its best.

Went for a meal / 4 of us and we all ordered the roast dinner and all where cold

I've been something of a regular here for many years. Always has a great atmosphere with friendly staff and amazing cocktails. Outdoor in the summer is like being in Marbella

Family stayed overnight we joined them for breakfast, food was very nice good value. Staff very friendly and looked after us very well, will definitely go there again

Amazing food, friendly staff. Thank you.

First time ever out for Christmas lunch albeit a carvery. Been a tough family year so decided a rest on Christmas day would be a treat this year. Very, very busy, initial greetings on arrival by reception and bar staff fine. Seated in the marquee which had obviously seen better day's, lots of drips and wet chairs which were stained. Carvery was served to guests veg too. No green veg at all to choose. Gammon very fatty which was disappointing. Most of pigs in blankets had no blanket!! Waiting staff very disjointed, didn't seem to have allocated tables which meant no continuity in attention to or clearing tables. Seemed to be plenty of staff but not very well organised. Dessert order was taken by being written on hand ✋️ surely pads were available. Very disappointed on a table of 10, two arrived with the following 8 arriving at least 15 minutes later ......problem with custard apparently. All in all not a good first experience of Christmas lunch out. My party will not visit again.

Came here as a group of 18. Had pre-ordered food. Very poor quality. Pâté was tasteless. Strips of Steak were cooked medium rare (seemed almost raw, not even rare) and extremely tough and chewy. Grissle running through. Most people who ordered this, left it. Roast Turkey dinner looked good but everything piled on the plate for serving so one size fits all. Would have preferred vegs in centre to help ourselves. Fish pie - mostly mash, very little fish. Overall it seemed they had booked too many people in for Xmas lunches, maybe got a bit greedy and the kitchen didn’t cope well. Not worth the cost.

Very good Christmas roast lunch and nice starter of pate, salad leaves and toast. Very good service although had to queue at the bar for quite a while. But all in all very good and friendly staff

Hideously busy as lots of Christmas parties but well manged and food good. I would like to go back when it's quieter

Had a lovely Sunday roast here. Everything was super yummy. It could have been a little hotter, especially as we ate at 12 but other than that it was really delicious and will definitely come back again! Reasonably priced too!

Very impressed with the steaks and very well priced will be visiting again soon

Great service, amazing food - lovely evening!

The fish pie was fine but I would say the lessagna interesting.....

Lovely Sunday roast. Great service and good atmosphere.

Excellent food and service as always. First class. Well done 👏

We thought we’d treat ourselves to a nice Sunday lunch on our way home from Norwich. Sadly from beginning to end we had very poor service. We sat outside which is apparently where we went wrong as we were told after by the waiter that “service is always slower outside”. Initially we went to the bar to order food and drinks, then to be told that they would come to take our order at our table. The waiter didn’t know what the soup of the day was or what lagers they served behind the bar so ended up coming back inside to order. My husband ordered Camembert only to be told 10 minutes after ordering that it wasn’t available. We then both ordered the pate which was served with a minuscule amount of toasted round pieces of bread. Our food arrived before our drinks, then they brought the wrong flavour fruit shoots for the kids and forgot my drink entirely. After another 10 minutes or so the kids food arrived which looked lovely. Then it took ages to clear our plates, we complained about the poor pate dish in comparison to the kids meals to be told that “service is always slower outside”. We then waited nearly half an hour for the children’s desserts which by that point even the waiter conceded that the service was particularly slow. When we came to pay, they agreed to take our drinks off and not charge us for the Camembert (which we never had!) or one of the pates. It’s a lovely setting and the kids meal deal is fantastic but we were not very impressed beyond that. For a Sunday it wasn’t even particularly busy, we arrived after 2:30pm and what would have been their busy period. We’d love to go back purely as the kids menu was very good but certainly would never choose to sit outside again to eat.

We booked this breakfast meal for our dear friends birthday weeks in advance. When we Arrived at restaurant we got completely ignored by staff for ten minutes until eventually got take to the table by a frustrated waitress who put the menu down and walked straight to the kitchen. We eventually got served and when the food came it was terrible quality toast was burnt and only served one slice the portions where very small we where not asked if the food was ok or whether we would like more drinks we where just treated like a inconvenience the whole time where there. When we went to pay male older man who was a member of staff tried to help us but as he find the table he ended up being extremely rude to another member of staff who had to and I quote "sort out this mess!" Terrible staff, Terrible food and We will never be returning to this restaurant again. Avoid.

Lovely terraced area for outdoor dining. Staff very friendly and helpful ☺️

The all you can eat steak night was awesome. Food was hot, tasty and plentiful. Only downside was a lack of dairy free options on the children's menu, and what we did pick (as advised was the only option) came out with cheese on 🧀🙄😳 thankfully I noticed in time and the mistake was rectified (I suspect just removed from the top out of view in the kitchen) not great when you have a CMPA child, thankfully my son isn't anaphylaxis. Despite this we love the place and will continue to visit regularly to celebrate our wedding anniversary and Birthdays.

Lovely location for various celebratory needs, good sized car park too. Staff friendly and helpful, food very nice but the venue is let down by the wash room facilities (I can only comment on the ladies). Old fashioned, not practical and dirty.

Nice place. Friendly, helpful staff

Attended wedding here and was really great. Nothing was too much trouble so highly recommend this venue.

The staff were lovely and the bar and outside are was very smart. However I was disappointed with my lunch.

Food very good, staff very friendly and welcoming, superb outside seating area

Had a lovely meal with great service from the start lovely place with great decor would highly recommend

Very nice place. Shame about the service, staff were very friendly but unfortunately couldn't cope with amount of customers, hence our order not once but 3 times either came out wrong or missed. There was a wedding & 2 parties there at the same time we were, perhaps they needed to have only taken a few public booking or none at all to cope the the volume. May try again & hopefully they will either have more staff or not so much going on.

Great food and steins of ABK for the win

I arranged a surprise birthday for a graduation, Marisa and her team went above and beyond on helping me put it together they couldn’t do enough to help and assist me in every little way! Every thing went so smoothly Thank you so much!

Great food but terrible service.

Came here for a birthday, been a few times already this year. Cocktails are expensive at £13.50 a double with tonic but the atmosphere is good and the food is always good.

My granddaughter was married here. Lovely setting. Can recommend. 😊

Great employees and service, but sadly I received food poisoning from some shellfish, which has resulted in my being extremely ill for days. I wouldn't eat here again! The kitchen is obviously using bad food, poor storage of food or cross contamination. This is unacceptable. Shellfish poisoning can be fatal and I've never felt so bad in my life. Maybe if I was older/weaker this could of been.

Amazing gin collection, friendly staff, food looks excellent.

Hot sunny evening. What more do you want

Staff was great, desert was tasty but the ribs had waaay to much fat on them and way less meat than it should.

We booked a table for breakfast on a Saturday morning for my nephews birthday. The woman who “greeted” us on arrival was very rude and abrupt and continued in this manner whilst taking drinks and food orders. There were 9 of us, 8 ordered the full English and I asked for poached eggs on toast with extra avocado and bacon. All the fry ups came out with mine arriving last, minus the bacon I’d ordered, the lady serving went to get me some bacon, she came back with it in a bowl and tipped it onto my plate. The bacon, on all the plates, was as tough as the sole of my shoe, it was clear it had been cooked hours before and re heated. My one small piece of toast also seemed like it had been toasted long before I’d ordered it and then re toasted, it was very dry. My poached eggs weren’t runny, the yolk was solid. I was so hungry so I didn’t bother complaining. Half way through eating my sister next to me pulled a small but very sharp piece of wire from her mouth which had been in her food, I took it to the lady who had given us our food to complain. Nobody came over after this, no apology, no explanation, no checking to see if she was ok or if she wanted a new breakfast. The customer service was terrible. The bill came and the breakfast was still on it, I said to someone else I didn’t think it was appropriate that she pay for it and I thought it was awful that no one had come over to apologise. They did take the meal off the bill without any arguments but I don’t think the way it was handled was good enough. We could see the staff were setting up for a wedding, however, if you’re too busy to cook fresh food and deliver good service then you should not be taking restaurant bookings on these days. I would not recommend The Oaks to anyone and I will be sure friends know not to visit also. Very disappointing!

Very good choice of home furnishings, staff very helpful, well laid out pity they did not have what we was looking for on this occasion but well worth a visit for whatever you are looking for.

Plenty of quality choice on the lunchtime menu in a nice interior or exterior environment.

Morgan was very helpful and was a lovely person thanks

Lovely selection of traditional meals

We celebrated our wedding here on 21st May 2022. I can honestly say I can't recommend the venue enough. The bar and terrace is great and the staff are so polite and helpful. It really did make our special day as special as it could have been!! Thank you so much. We also often visit the oak bar for food and drink some evenings or at the weekend and again I highly recommend it!! The food is great and on a nice day sitting outside on the terrace is perfect.

Great staff. Great food. Lovely terrace

Amazing full English breakfast. Friendly and efficient staff. Great modern refit/refurbishmen. Well recommended.

Lovely food beautiful modern surroundings what more do you want

Haven't been for years and was pleasantly surprised with the new modern refurb. Still the car park is awful and the size of a postage stamp which does put people off coming here. Food is not so great and over priced for what it is. Staff were friendly and helpful.

Parking was less than Ideal, good sized carpark but not really laid out in the best way, heading towards the entrance we couldn't even pass 2 cars that were parked, and the other route was very narrow. Found spaces very tight. Food was really nice, staff were friendly, but weren't very attentive, we were sat down near access to kitchen door, which wasn't a problem to start with, drink order taken promptly and were asked of we were having the steak night (we were!) We sat there for a while with no idea what we were meant to do as first time customers, whether we were meant to approach the meat counter, or if it was table served, as we were approaching 15 minutes discussing what we were gonna do and if we had to ask someone the drinks and sides were finally brought over and promptly followed by the meat, this is where our seating location became an issue, my seat was hit everytime a member of staff walked past, we even tried moving the tables away from the walk way a bit... this didn't help, infact it was after this a member of staff full on booted my chair leg while passing without apology. Once we had finished eating, we sat with plates in front of us for a while then plates were cleared (not a problem, we weren't in a rush) we asked for a dessert menu, and again after a lengthy wait, the menu arrived, but had got to the point where we were waiting long periods for anything to happen, no one returned to ask if we had made a decision, which considering the foot traffic was suprising so I grabbed the manager and asked for the bill as they passed, again due to lack of explanation as a new customer wad made to feel like an idiot as she told me "yeah that's fine just pay at the bar". To summarise... food was really good! Staff were lovely, I'm likely to return, but not in a hurry...

Went here for the all you can eat steaks. Staff warm and welcoming. The sides "bucket" you get with onion rings, chips, salad, mac and cheese and the sauces is delicious ( you can ask for more) the steak is delicious, you can always ask for it to be cooked the way you want. Would recommend a visit to see on the terrace with a drink in the summer before you start to eat

Starter and dessert were good but not all of them arrived Mains awful some cold n over cooked burgers had been cooked with plastic wrapper still on,gave me friend the poos for 3 days No condiments asked over n over again No lighting or didn’t...

really enjoyed our meal tonight but it was due to Joanne who served us, she was so helpful and friendly and went out of her way to make sure we were happy.

We visited here tonight and have had a very enjoyable evening with lovely food , our host Joanna ( Jo) went above and beyond to give us a very pleasurable evening, the food was beautiful and even acoomated a request from the lunch time menu...