NYL Restaurant and Bar in Liverpool

Visited on Sunday 27th Oct, and have to say it was the worst experience I've had in town, ordered the meal and a drink, the drink was ok, no issues on that, the issue we had was due to the food. When the food turned up the majority of the food was cold, the rest was luke warm, the fish batter was limp rather than crispy and I didn't even taste the peas on the plate, they did not look appetising, my friend's meal was very similar but he had raw chips on his plate, we didn't eat the meal, I went to the bar to speak with the supervisor and was told she would come and speak with me, she sent the waitress over to find out the problem, spoke with the waitress, who was lovely, said she would speak to the supervisor, they offered to replace the chips, I told her no thanks and could I speak with the supervisor, once again the waitress was sent back to us and said the supervisor would reduce our bill by 30%, I wasn't looking for this but requested the bill, they knocked 30p off the bill, i said this is not 30%, and once again the poor girl had to go and speak with the supervisor, she apologised for what had happened, I told her this wasn't her fault and the supervisor should have come over to rectify this issue, we did end up with 30% off the bill but bearing in mind we were still hungry and ended up getting proper fish and chips from the Lobster Pot and paying out more money!!! Not knocking the lobster pot BTW 😁 I am definitely not recommending this place and will not go again Ps the waitress was lovely and I give her 5⭐️

Food awful, raw chips, fish was cold and supervisor was a waste of space, poor waitress was up the wall, she tried her best. Won't be going back in a hurry.

Attended my daughters wedding breakfast here. It was lovely. Great food, but drinks were very expensive.

After taking my mother to her Mother's Day Lunch I would definitely take her to Aloft again. As a family went there for a 2 course meal and the service was enjoyed there because they were very helpful, kind and polite as well as professional. Can't wait for the next one 👍🏻

Lovely staff, Lovely food and the service was very good. Second time I've been here, and loved it, so no complaints from me. Thank you all very much.

Booked afternoon tea for mother's day what can I say was very disappointing was so looking forward to it only to recieve very poor quality food, something you could pick up in asda. No sandwiches. Had to pay an extra £12 for chips just to add some savoury to the table. Had to keep asking staff for things that were missing such as jam for scones. Everything was mini sizes. £32 for a bottle of prosseco. £37 each for 6 people to have a really rubbish afternoon tea. I would never ever book again. We ended up having to get a meal somewhere else as we left starving! Would not recommend.

Lovely lunch. Very quiet but it was a Monday

Booked in for afternoon tea with my friend but when we arrived they said that they hadn’t received a booking even though I had an email confirmation. A little disappointed since we were really looking forward to it. Hopefully the system gets fixed so no one else experiences what we did. The guy was very apologetic and bless him it wasn’t his fault.

They cooked the sausages on the radiator

Booked a bottomless brunch. Wow service was shocking. Had to find someone to say we arrived that took 10 mins. One server doing everything. He was lovely just doing so much and to add it wasn't busy either. Had to ask for a drink because we were left for 45 mins without one but couldn't find anyone (the one server) to ask. Food was ok just a toastie nothing special. Didn't get our monies worth at all. But disappointed as been before and it was great hence why we returned but wouldn't return again mainly because service was so poor.

Staying at Aloft, so went downstairs for some pre-dinner drinks. Three members of staff struggling to cope with 4 or 5 paying customers. They didn't know the till system, had no customer service skills, no sense of urgency and no desire to make things better. A staff member grappling with a stapler, trying and failing to staple two receipts together (why?!) instead of attending to people waiting at the bar, hoping to be served because they'd given up waiting at their table. I actually spent 5 minutes watching this young lady open the stapler, realise there were no staples inside, and try to grab some staples from a box. When she couldn't, she tipped the box upside down wondering why nothing was coming out (it was empty). What a shambles...

After coming to NYL, the service was questionable. We had to wander round the place so we could be seated. We ordered an afternoon tea for 2, and we got this however what was mentioned on the menu, hardly any of that food was on the plates. It was basically all different to what was mentioned on the menu. Staff were sat chatting upstairs and we again had to wander about to get anyone’s attention.there was a young chap who was helpful and was friendly when he did come to the table. The staff unfortunately didn’t seem bothered if you were there or not.

My fish was very oily and mash peas had no taste at all. The service was nice. But food doesn't meet the price.

WOW!!! Avoid at all cost I just had a steak dinner that I sent back that was off, the young staff behind the counter contacted the management who refused to come out until pushed to do so which is totally unacceptable, once I spoke with her (seemingly only floor management and not kitchen) she admitted steak was 5 days old that when cut into it was brown in colour not what I expected from any professional kitchen!!!! BE AWARE

Very bad costumer service, at dinner time. Wrong food served and no sympathy at all. Not impressed at all .

DO NOT GO HERE - What a waste of space, walked in place was completely empty no barman, both waitresses were joking with the chefs in the kitchen area and made no effort to seat us or even engage with us. After 15 minutes of standing in an empty resturant waiting to be seen to we walked out.

אוכל נחמד, לוקח מלא זמן לכל מנה להגיע

Unfortunately we booked based on the photos that are linked to this restaurant. Would not recommend. We spent one hour in the empty restaurant, literally the only two diners. Ordered two drinks each due to our wait time sitting on our own, waited a further 20 minutes for “charcuterie board” chips and olives. All of which clearly came from packages that would have taken very little time to be plated aswell as chip cooking time. To again be left alone for a long time before being asked how everything was by a miserable staff member. To eventually cutting our loses and leaving our food after eating a bowl of olives, hand-full of chips and two pieces of meat, to which was not questioned by the staff taking payment as why we had left nearly all of our food. I have worked in the service industry over the years and regardless would usually leave a tip based on how I understand people don’t always get sufficient training etc however the feeling of being blindly robbed by this one hour “experience” didn’t even consider it unfortunately. Would most definitely not recommend. Also I would not even give one star it was the only option fortunately for the company. Also have phots if anyone would like to see 😁

Well what can I say we went here after pre booking , 4 people we ordered starters which at best was poor, we orded mains of 2 x lamb shanks and 2 x steaks , the lamb shanks I kid you not , where solid and black the the steaks arrived without the sauce which we asked for they then after asking took the plates of steak to keep warm under lights awful service and we refused to pay , as we didn't get the food at the same time the lamb was awful and the bottle of wine was poor, don't go we went to sir T near there , was lovely

When we first arrived we thought we had came in the the wrong w but we hadn't, it was quiet which was perfect, few items not on menu or the drinks bit the food and service off the Alice was exemplary, she apologised for not having items in but other than that she is the epitome of having a ypun member of staff spin everything from serving us our drinks to put food, will definitely coming back for a meal cannot fault anything

My daughter visited with her friends not me but I was annoyed that when it was time to pay the bill the waiter told them they did not accept cash. There was no mention of this when I spoke to them twice on the phone to book it, when they entered, when they ordered and they didn't see any mention on the menu. The girls were 15-16 so we're all paying individually some didn't have cards. Amazingly the waiter came and told them that the bill had been paid by a very kind lady at the bar her kindness blew us away. She said she had daughters herself and wouldn't like to see them in the same predicament. The girls offered her the money they had but she wouldnt take it. Maybe this beautiful lady will read this if so Thankyou ❤.

Thank you to David, Lucy and the team who ensured my pals and I felt incredibly welcome and taken care of when we visited NYL on Saturday. The service and cocktails were both excellent and all set in a lovely spacious, covid-safe building - couldn't have asked for anything more!

1st class service Food was good Drinks where very good plenty of options would definitely recommend..

Can't really review as went in, stood at the bar got ignored and left

Food and bar is alright but used to be so much better

If I could leave a review of no stars I would do. Avoid this place like the plague. Arrived for an afternoon tea for a hen party, 20 people, that was booked months in advance and we have arrived and no booking!!! Although they had our deposits. The bride is in absolute tears.

Breakfast was great,no problems with having a assistance dog with us.

Was supposed to have s meal but chef did arrive but the drinks were nice

Customer service was amazing, food was great. A little expensive, but worth it.

Loads of room even on the first weekend after lockdown. Good drinks selection but let down as no rum!!! Well set out and observing rules but could do with more staff and the service app working!

Lovely place for a drink. Beautiful decor, great selection of drinks and not too busy. I've never eaten here yet, so can't comment on the standard of food. COVID-secure standards are good and staff take things seriously.

Very relaxed, table service, and very clean.

Lovely restaurant, the food was fantastic, the staff really good,definitely go back 💪👍

Lovely food, on the smaller sized portions but absolutely fine for me. I went on a Friday evening and it had a very friendly warm atmosphere with not over powering background music with a live sax player from the roof top bar within the restaurant. It's a beautiful old building with I believe was the old Liverpool exchange or Bank. I was also stayed in the hotel upstairs which is also very nice with 5 star breakfast. Ii would go back for a meal.

Afternoon tea was nice but not amazing. Waited a long time between our booked time and the food actually arriving, and there were big gaps between people's drinks etc. being brought

Lovely Afternoon tea. Friendly staff. Well priced.

Lovely food, great ambiance. Had my own wedding here 2 years ago!

Great place for a drink and bar meal. In a grand but relaxed environment also has a sports bar with pool and table football.

The bread and bagel were stale. Little donuts were too dry probably stale too. The cheesecake was excellent.

Great atmosphere lovely decor, fab food and fabulous customer service. Especially from Zac who made us feel really welcome x

Great food.. lovely location.. the Sax player was top noch

Fantastic food and lovely staff every time I visit. Thanks to David, Chloe and Maisie for making our daughters 16th so great

Great bar with a lot of choice. Highly recommended.

Always get served. No music on this week. Never tried the reausteraunt. Looks good.

Excellent service, really tasty food in a beautiful building

Great place to eat and enjoy a drink.

Nice inside, food average , staff attentive but got over charged on drinks

Lovely relaxed atmosphere. Great food and helpful, friendly staff. Definitely be back, especially for the cocktails!

The menu looked very impressive. The location is good. The venue is impressive but the food was not so great to be honest and drink prices were very expensive.

Drinks expensive but it is a hotel.

Great atmosphere. Lots to choose from.

Happy hour cocktails 5 til 6! Amazing value.

Fantastic meal, fantastic service...

Amazing place. Great food,good atmosphere and friendly staff. Definitely worth a visit

Really great cocktails, some fantastic entertainment and a relaxed atmosphere

I never knew Liverpool was so stylish! I went for a quick drink here only, but it had a great atmosphere amid a splendid surroundings

Food was good but not great, the service was great. As a large party the table was too small

Very slow service, food overpriced for what it is, go somewhere else.

Had a roast. First one wasn't great but the manager happily changed it and gave us a free drinks and pudding. Setting is nice, just never seen it very busy.

Great place for afternoon tea. Staff very helpful and friendly. Definitely visit this place again to try out the restaurant.

The food is excellent and the service was excellent the service in the cocktail bar was very good especially by the barman David)(cubby

Had bottomless gin and tonic brunch, served by Rose, she was so friendly and gave us good advice, fantastic food, lovely atmosphere, will come again and definatly recommended.

Lovely venue early bird menu great value

Very good, great location and service. Food and drink are excellent. The private meeting, drinking mezzanine is a great addition and means you look down on the surroundings but have the closeness and intimacy of the private gathering you want.

Lovely food and great service! Restaurant is beautiful too

Superb food great ambiance waitress maize couldn't be more helpful can't wait to go back

Nice place to get a cold pint of Stella..

Great staff service. Beers on tap great

Great atmosphere, nice and spacious and nice staff.

The restaurant was very empty but the atmosphere was still great. Ffion served is and she was really lovely and attentive. The food was great, my son had the sea bass and he said it was one of the nicest meals he had ever had. I had the pork belly and it was perfect. The sides were huge too. We also had a sirloin steak and a burger, both gorgeous. Would return for defo and my adult sons hadn't been before and were really impressed with the venue and will return for drinks over the weekend. I want to come back for the afternoon tea. Nothing negative to say about this place. Really great experience.

Nice spacious bar that isn't full of idiots. Great Mezzanine level for small events.

Nice bar with live music on Friday, restaurant experience was poor, the food wasn’t great to be honest. Come here to drink.

Lovely place for a drink, staff made u feel welcome. Not sure on staff members name but Mick/Michael stood out. Looked after us during the Grand National weekend

Restaurant clean and tidy and the food was good,but for £25 a steak, it should be! Staff took far too long to bring our food over,45 minutes to be honest and the service was standard. Worst part of this experience was the extra charges they tried to put on the bill, £8.00 they had to refund us back.

Great atmosphere with fantastic food

On the night lovely food and good service despite it being very busy

Wonderful setting ,great service and food, highly recommend

Beautiful and dramatic high ceilings. Friendly staff and lovely food. They also accept tastecards which means 50% off food. I'm going back.

Best duck you'll ever eat. Terrible music choice...

Eaten here before and went just for drinks. Every time it has been lovely.

£35 bottuless brunch is well worth it's money!!

Lovely interior, great service and good cocktails but the food wasn't great! I felt it really below par and not value for money.

Lovely bar lovely good cocktails

Beautiful building. very helpful and polite staff. very clean. food looked amazing and reasonably priced. No reason not to recommend or revisit.

A great venue, friendly, professional staff and good food. An all round great place to have a comfortable, relaxed get together.

Service was great but the food on the other hand was pure trash. If you have any culinary standards avoid this place. I ate the well presented duck and politely reciprocated and vomitted it back out. Enough said

Good service, poor food. Cocktails were the best part of the meal

Food good. Bill was overcharged. Took a while to get it rectified.

Lovely food and excellent staff

Staff very friendly. Had the 3 for £20 set menu early evening on a Sunday. Number of the menu options weren’t available Had pate, burger and chocolate pave. Quality and price ok. Venue itself is stunning, I’d assume an old bank or something but it does make for a good setting.

So so so so slow when the food did arrive it was dried out, it must have been sitting on the side for an hour and one meal failed to appear?

Went for afternoon tea... Scrummy

Go for the early bird menu and save. Before 7 it's 3 courses for £20 and 2for1 cocktails. Saved us about 40% Excellent food, good service

Un hotel de muy buena categoría. Con una decoración elegante y actual. En la cafetería tienen ofertas todos los días, como el 2x1 en cócteles de 17 a 19h.

Fantastic place, great food, great service and so peaceful

Good food and good value. Nice atmosphere. Background Music a bit loud.

Wonderful atmoshpere and live band. The gin cured salmon with sorbet and beetroot was an absolute knockout. Seriously clever flavour and texture combinations that is worthy of a restaurant in far higher price bracket.

Great gin brunch. Food was delicious, the staff were friendly and efficient and the price was reasonable for what we had. I would be happy to go back again!

Amazing food and amazing service Special mention for host/server Kelsey who went above and beyond .

Amazing service and cocktails! Couldn’t fault the food or the staff would definitely recommend everyone to go!!