Novotel Edinburgh Centre in Edinburgh, City of

The parking lot below is small and inconvenient. Otherwise everything was ok, cozy hotel

First time in this hotel in Edinburgh, very warm welcome, very friendly and pleasant staff At breakfast, a big thank you to ACKTHAR for his kindness and professionalism. He was able to explain and guide us on the products and table. Lots of choice at breakfast ranging from savory to sweet. Unfortunately I didn't have time to test the swimming pool. That will be for another time.

We had a couple days in Edinburgh so we wanted to stay close to the city central and Novotel seemed to be in a very good location. There are many good restaurants to eat close by about 10 minutes walk away which works really well for dinner every night. The room was good but the bathroom smelled so we asked the housekeeper who was working on the floor to spray some odor reduction spray in the room for us but it didn't work for long. There was an upgrade of the hotel system so the check in took quite a bit of time and they didn't actually have any of the requests in the booking at all. The pool is just in the basement straight down from the reception area and you can actually see it when you walk to the lift to the guest room, quite a strange design. Overall, a good location for our trip and places we want to visit!

Good hotel, 15min walk into center ,check in needs to be faster

Very cold and disdainful welcome, forgotten travel cot, fortunately they came to set it up. Room with a very pronounced chlorine smell, the cleaning of the bathroom leaves something to be desired for a 4 star. Not even talking about the check out person; arrogance and coldness to the max, the garage door that doesn't work properly Hotel that I do not recommend

Recently hired out a meeting room for training and all services were to a high standard. Magda was very helpful

At first glance the room looked grand and elegant, however when we actually started living in it, all sorts of inconveniences popped up. There was no air-conditioning, and 'bedroom temperature cannot be individually set in each room', so our room was freezing. We had to contact the staff(twice), who(eventually) kindly brought us a heater. Still, this kind of hassle could have been avoided. Apparently, I could not cast content from my phone to the TV, despite there being a big button for it on the remote. There were also quite a few minor inconveniences we’ve not experienced anywhere else. Not the best location for this price. Sadly, we will not come back.

Clean modern bustling hotel with very friendly and helpful staff. Brilliant location and has its own parking which is an absolute must for me. Will stay there again

Excellently located close to the castle Very helpful staff such as Sonia who helped with castle ticket purchase Disappointing Accor benefits almost non existent. A platinum member got no free breakfast no 50% breakfast discount for two, no dinner 50% discount for two. Was told that this was normal for the Uk left me wondering why anyone would pay an Accor membership in the Uk

Great location, really close to the castle. Room was also comfortable and clean. The couch bed is a bit inconvenient as one mattress slides away and there is gap in between the mattresses. The shower floor felt a bit slippery, maybe a shower mat in the room will be appreciated. Breakfast was great as well whether you like sweet or savory breakfast. Special thanks to Neli in the reception for a smooth check in and out process and being helpful, and to Damian from reservations for helping me with the reservation.

First class location staffed by excellent friendly and efficient team. Warm efficient welcome from fabulous Reception Team. Bar/Restaurant service by Magda who went out of her way to provide good customer service.

Regretfully we will not be booking with Novotel again due to the highly disappointing experience during our recent stay. The room was not clean, with black mold visible near the wash basin. Additionally, the layout of the toilet and bathroom was inconvenient, as the toilet had no handwashing facility and was poorly lit with a dim, uncomfortable light. Further compounding the issue, the TV stopped working, and the phone line to contact reception was also out of order. We had to visit the reception in person to seek assistance, and although staff was sent to help, they were unable to resolve the issue with the television. Overall, this was one of the worst stays we have had at any hotel. Given the level of service provided, we believe Novotel should take responsibility and offer a refund.

The hotel is great, the staff is super friendly, the room is not very big but it is very functional, the only one but it has a very small closet. The breakfast is excellent and it has a small spa which is appreciated after walking so much. I don't rate it with 10 points, because the cleaning service could be much better. Although it is not in Old Town, it is super well located 5 minutes from Grassmarket. There is a supermarket around the corner with a lot of options for fresh fruit, yogurts... If you take the Airlink 100 bus from the airport, the closest stop to the hotel is West End, in 10-15 minutes walk you are at the hotel .

We had a lot of fun, and really enjoyed the facilities, Swimming pool and the gym. Thanks so much for the great service as well, the breakfast was amazing. Gutted that i missed out on the haggis though Hehehe. :)

Great location, 10 minute walk to the Royal Mile, plus there is a Hop On, Hop Off bus stop within a 100m.

Perfectly placed as a base to explore Edinburgh, a short walk from Grassmarket. Lovely products in the bathroom, complimentary water in the fridge. Only complaint was we were near the kitchens and the fans went all night. It has a pool although we didn't use it. Staff seemed friendly .

Staff 10, perfect location, 10 from the downtown area at most, cleanliness 10, and very rich breakfast

Great atmosphere great location easily walkable Service was amazing restaurant was amazing

Not worth the high value Very expensive and the rooms are very, very small Not helpful in carrying bags

Nice hotel in excellent position in the centre of Edinburgh. The stuff is very friendly and solve any of our problems. If I will come back in Edinburgh I will choose again to stay here. Thanks for everything.

The hotel is very well located, with clean rooms and a delicious selection of breakfast options.

My go-to hotel when staying in Edinburgh. A short walk to princes street but a much better hotel than those closer. Friendly staff, great amenities.

Great place to stay. Staff is attentive, and the location is very convenient. Just down the street from a bus stop.

Had an executive room with a view of the castle, however, the way the bathroom and shower area are built, it's not a good option for family with kids.

The hotel staff is super friendly. The location is quite good as it is not far from the center. The rooms could be improved but we really have no complaints

We spent four days in Edinburgh with my wife at the end of May and really appreciated the welcome at the Novotel Centre. We recommend it. The staff are charming, available and very helpful, both at reception and in the restaurant. The diversity and quality of the breakfast buffet offer are excellent. We appreciated having access to the swimming pool and sauna even more as the weather was unfavorable. The rooms are very well soundproofed and we could not hear the street, even though it was just below. The only downside is the quality of the bedding, slightly less comfortable than we expected. This didn't stop us from sleeping well, however.

Chose twin beds, as we don't like a double size, and they were reasonably comfortable, in so far as hotel beds go. The room has all the amenities you need, and I liked the separate shower (not over the bath) and good sized bar fridge. Windows opened for fresh air. Hotel pool and spa are great - very well maintained. Sauna looked good although I didn't get a chance to try it. Breakfast was a standard hotel buffet, plenty of everything and topped up with fresh food continuously. Location is fantastic for the Royal Mile, Scotty Dog, Grassmarket (Harry Potter inspo site) plenty of good and drink options around, and a Sainsbury's not too far away.

Well located, spacious room, good breakfast, good bed, very good shower. Good amenities. Hotel with parking.

Nice comfortable bed, very good breakfast, unfortunately the rooms are small

Comfortable beds. Convenient restaurant. Clean.

The friendliness of the employees is excellent, as is their willingness to resolve any questions about the city and expedite procedures.

Very helpful staff, clean and modern rooms, not too much of a hotel chain attitude as not too big. Very conveniently located in the center not far from the castle (walking distance) Nice bar, nice lobby decoration.

This hotel offered an excellent service, all staff very helpful, the food in the restaurant and bar areas were lovely, we had time to relax in the sauna and pool & our executive room was lovely, breakfast was very good, the hotel could not be faulted & we thoroughly enjoyed staying in the Novotel , our room over looked Edinburgh Castle so everything we asked for the hotel accommodated, perfect location as well.

Great hotel. Centrally located. Everything is within walking distance.

Nice clean rooms and good breakfast menu for European standards

Very good stay. Very warm welcome, and hotel meeting all our expectations. However, the consumable (soap etc.) is not necessarily checked and restocked

Good location. Welcoming and good advice staff. Perfect start to our trip to Scotland

In my experience, this hotel did not reach the standard of the Novotel I have had stay. I stayed here for two nights. The housekeeper didn't clean the room properly before I checked in; they left some champagne and wine in the fridge and no refilled water or coffee station (you can see the picture). After I told the receptionist, she sent someone to check, and he said he would change a new one for me tomorrow. However, nothing changed the day after, and I was also told that it was okay and that there was nothing wrong with the fridge (the water I put in the fridge at room temperature, I think, is not working as they said. In addition, on the second day of my stay, they did not clean my room. I found this after I went out for a long day and arrived at the hotel around 8 pm. I told the receptionist, and she offered me a new room, but I didn't want to, so they apologised for the complimentary breakfast on the check-out day and sent someone to change the towels and empty the bin after I asked for it. Moreover, on the day I checked out, after I paid for parking and got a token, I put it in the provided machine, but the gate did not open, so I had to run to her again to tell her to open it. Breakfast was good but a bit crowded, and there was a long queue at each station. In conclusion, this hotel is located in a good area, but the service has to be improved.

Espectacular todo! Lo que se echa de menos es un canal de televisión en español!

Nice room, great breakfast. Kids loved the pool.

Amazing hotel. Loved the bar and all the arrangements made by the manager Fernando and his team. We had an amazing group time together everyone liked the ambience and the service. One of the best bars in Edinburgh city center. Looking forward to plan many more get together at this hotel.

Amazing location! Great service at the bar! Fernando has been a great host! Thank you for a great night! Will be back soon!!!

Estuve hace unos días en el bar con mis compañeros de trabajo, el servicio muy bueno, el staff muy atento y el manager del restaurante fue muy atento y amigable con nosotros, pendiente en todo momento de que estemos bien y servidos, volveré sin dudarlo ☺️

Went for a nice drinks at the bar and Fernando the manager , I think is his name ☺️give us the best customer service with a great smile and super professional 😎 For sure we will come back Just for the experience that Fernando give to us 🥳

Great hotel, fantastic location, highly recommend.

Craig was super helpful when checking us in. Came for a bonus break and couldn’t fault one bit of the hotel. Also the lady on reception when we checked in and checked out unsure of her name but she was lovely, very smiley and welcoming and made sure we were able to leave bags both times. The hotel’s facilities are clean and at an excellent standard. Craig was helpful with information we asked for and even extra recommendations. Everything was great from start to finish and made our trip to Edinburgh a lovely experience.

Tolles Hotel in toller, sehr zentraler Lage von Edinburgh. Wir konnten so gut wie alle Sehenswürdigkeiten und auch "Geheimtipps" zu Fuß erreichen. Das Zimmer angenehm groß, schön eingerichtet, das Frühstück reichhaltig und sowohl "continental" als auch britisch/schottisch, füe jeden Geschmack ist alles da. Ich wurde zum Fan von Haggis zum Frühstück ;) Und nichrt zuletzt sind die freundlichen und zuvorkommenden Hotelmitarbeiterinnen und -mitarbeiter zu erwähnen.

We booked for a few days to visit Edinburgh. It's about a 15min walk from the Royal Mile in the old town which was ideal. The hotel was clean and staff were friends. The restaurant and bar were good but drinks were a little expensive. There were lots of shops, pubs and restaurants near by and being so close to the city enter was ideal.

Enjoy a wonderful afternoon with my friends at the hotel bar. Fernando and his team made us feel at home as they were always attentive to us and prepared a perfect table for us. Without a doubt, a fantastic service, familiar and close. Thank you so much ☺️☺️

Centre of Edinburgh, both Old and New Town on doorstep. Parking underneath hotel is a bonus if you are lucky. Staff really good but a few hiccups with food coming out at the wrong times.. buffet breakfast awesome and loads of variety.