North Wales Dutch Pancake House in Conwy

Beautiful spot. Free entry to this pretty water garden where you can see otters at play and enjoy walks lakeside. If you visit in the spring you will be surrounded by the magnificent colours of rhododendrons that flank the lakes from ground to sky. Enjoy the golden carp in the pond by the famous Dutch Pancake shop whilst taking in some refreshments. A real little jewel in the Conwy valley.

A pleasant enough stroll around.

Delightful Nature Trail Walk, great Fisherman only areas, lovely cafe with great options accompanying the delectable pancakes. Star!

What a treat!, having spent many holidays in the area over time we visited here for the first time and wasn't disappointed. After a pleasent walk around the gardens we sat down in the cafe for the main event .. the 'Dutch pancakes'.😀 Brilliant choice of pancakes which went down very well ,and the service from the staff was excellent If you're in the area it's well worth a visit 👍.

Lovely place, friendly staff. Fantastic selection of pancakes available 😁

After a walk around the (free) water gardens we decided to have lunch here. With a very charming and helpful lady owner this is quite a unique experience which we really enjoyed. There is a good selection of toppings both sweet and savoury in a medium or large size. We both chose medium and while I chose cheese and bacon my husband chose apple, cinnamon, cream and rum and raisin ice cream toppings. They were made to order and we both thoroughly enjoyed them and if in the area again will certainly make a return visit. We thought they were very reasonably priced too.

Wide selection of savoury and sweet pancake combinations! Location remote but offers a nature walk.

Great place, the pancake shop has glutenfree options and you can speak to the cook about your dietary requirements which was great. The options are amazing and definitely worth a trip. We will beback for sure

Lovely friendly place great food easy parking nice location well worth a visit

Dutch pancake house! We went yesterday after our walk. Excellent table service. All the waitresses were so friendly and helpful. It lifted the whole atmosphere on a wet day. Beautiful food. Highly recommend for a cheery welcome.

Very good lunch and friendly staff. Would certainly recommend it!

Closed on Monday and Tuesdays, such a shame.

The Dutch pancakes were delicious . I had cheese bacon and leek. Crispy and tasty. Nice little table outside by the fish pond. Dogs not allowed inside but that's ok.

It was advertised to us online as Otters and pancakes, however, don’t let the photos fool you as there were no otters or capybaras to be seen. The pancakes were okay. They did have a good selection but it did look like they were only cooked on the one side. They were very busy but it took them around half an hour if not longer to bring out our food. It is a fair price at around £8 for a small and £10 for a large pancake. They offer sweet and savoury options as well as drinks and scones. If you want to go for a pancake then it is what it says on the tin. However, we mainly went as it was shown there were otters in the water gardens but there weren’t. We did see some birds and chickens but that was it.

We went with a small toddler. Staff was super nice and accomodating, they had toys and plastic cuttlery for her. Pancakes were nice and tasty. Loved it.

Sadly, it was full when we got there - had I known, I would have booked. The food looked lovely and the staff were very pleasant

Been here a few times as an end of holiday treat in the way home. Unfortunately this time service was VERY slow (took over 20 minutes to realise we were waiting after finishing when we wanted to order more) but this is unusual compared to previous visits. Don't bother with the attached nature area or aquatic shop!!

£2.75 for a glass of squash £12.95 for a sweet pancake Kids play area closed Water Gardens/Aquarium closed. Place looked a tad run down

Absolutely fantastic. Great selection of pancake toppings both savoury and sweet. Lovely staff and fast service. Well worth a visit.

Absolutely worth a visit if you love pancakes this is the place to head to there is so much choice from savoury to sweet you won't be disappointed it's advisable to book a table during school holidays and weekends.

The gardens used to be amazing. But with no animals, hardly any birds and no kids play area, it's hardly worth it. The pancakes were great as always. But without the rest, it's a long way to go just for a pancake.

Little bit disappointed as there weren't a lot of animals to see but it was still good to go there

Absolutely amazing!! What a lovely place to go, nature at its best and staff in the pancake house were brilliant...Will definately be going back very soon!!😃💯x

Great service and pancake was lovely and my wife had mushroom omlette. Quite filling although I did have Dutch Apple cake with one scoop of ice cream but the price was £7.90, bit over priced to be honest. I know prices gone up everywhere but that is silly money to pay.

All over grown and nothing to see. Can not comment on the pancake house as did not eat there

Warm welcome, knowledgeable and friendly staff. Very clean. Good atmosphere. A good time had by all three of us. We will be returning very soon. A nice nature walk around after delicious pancake was a good end to an enjoyable afternoon.

Great for families, easy parking. Dogs can eat outside. Had a great Ham and mushroom pancakes and great coffee.

Very accomodating despite being very busy on opening. Lovely pancakes and friendly staff!

We visited the Dutch Pancake House following our walk around the Water Gardens at Rowen, and were not disappointed. All of us were well catered for, including our vegan and gluten free husbands. The Owner was a lovely lady, willing to tell us about the area and keen to inform us of the dietary options available. The pancakes and drinks were delicious and made fresh to order, with lots of choice on the menu. The cafe itself was well presented and dogs are welcome to sit with their owners at the outside tables. Well worth a visit if you are in the area.

What a fantastic place, food is excellent and the staff are friendly and efficient 😃

Lovely gardens but looking a bit delapidated. Most of the water fowl areas were empty on our visit. On the bright side we did spot an adult eel in the stream running by! Rare sight! And the pancakes were great. Plus toys for the kids in the cafe.

Really lovely. Didn't realise we had to book ! Omelette delicious as well as pancakes..Lots of choice. Really helpful and cheerful staff

Went two years ago and had a lovely time. I decided to revisit today and it’s gone quite downhill sadly. The actually pancake house is great with good food, however we were disappointed with the “nature walk” as we only found 4 ducks. The otters and capybaras have gone and we didn’t see any chickens. The bird feeds were empty in the wildlife observation area. Everything looking quite overgrown and not well looked after. It’s a shame.

What loverly place for lunch,food was great and you need the walk after.t The grounds well kept

Don't get the hype. barely drinkable coffee. Warm milkshake. Breakfast pancake was anything but tasty.

Beautiful sights everywhere you look. Super duper friendly staff and awesome scenery. All my questions and queries were answered in a respectful and kind way. I would totally go again next opportunity I get that arises. 10/10 would go again

Lovely place, plenty of choice of toppings for pancakes, I had Ham, cheese, and pineapple savoury, my first ever savory pancake, would definitely have it again, at home steep prices but yummy 😋 The entrance into the building is quite very steep or steps. There were a few young kids in who were in and out all the time, to the pond with fish in it,and the door kept banging loud, which spoilt it and obviously parents weren't going g out with the kids to the pond which I found scary and dangerous.

We didn’t see the water gardens but can confirm that the Dutch pancakes were well worth the visit. It was anything fancy, but they did the classic pancake really well with so many choices and styles to choose from, both savoury and sweet. I had the Indian pancake with cheese on top and my partner had the Maple and Bacon one. Incredibly moreish and priced quite well. Will come back

We cycled to the pancake house and enjoyed delicious food and wonderful hospitality in the outdoor seating area overlooking the fish pond. All of the staff are extremely helpful and friendly, and the pancakes, cakes and drinks are all so tasty! We couldn’t have asked for more and will definitely be returning soon. Thank you pancake house!

Also enjoyed a savoury pancake at the Dutch Pancake House

Excellent parking, gardens not that interesting. Restaurant average. Pancakes poor.

Pancakes are good. Staff friendly. It in the middle of no where but you can have a little walk as well.

Possibly the rudest service I have ever experienced in an eatery. We were told extremely brusquely (accompanied by a poke to my shoulder which was unexpected and unnecessary) to sit with our chairs tucked in further because the waitress felt there was insufficient room to pass between our table and the dessert cabinet and fish tank that had been placed in the middle of the space; seeing as we were sitting very normally and comfortably and none of us are enormous, this is a layout fault not something customers should be berated about. The food was slapped down with pretty bad grace by the same waitress and we had to politely chase some of the order which had clearly been forgotten - we chose the pleasant waiter for this task rather than the rude waitress. The only people the waitress was polite to in our party were our children; we should be grateful for that at least I guess. It wasn't especially busy (several free tables) so it was hard to excuse on the basis of being busy and frazzled. The food was disappointing - it's poor value for what you get and not particularly flavoursome either. We would have given them the benefit of the doubt and tried some sweet options as a pudding had the service not been so dreadful but I'm afraid none of us was minded to give them any more business at that point. The crowning glory was the fact my 6 year old had chosen an extra topping for his pancake which attracted an extra charge to the children's set menu (absolutely fair enough) but he wasn't actually hungry enough to eat the dessert included in the set price and so we didn't order it. They still charged the set price (completely fair) and the extra topping charge, which was mean in the circumstances- again, had the service been good we probably wouldn't have been too fussed, but it just added to the sense that customer service is very far down their list of priorities. Water Gardens are a nice enough walk but are pretty run down. All in all, a very disappointing outing to a place we'd been looking forward to visiting. I grew up in the area and my parents still live locally and there are many more places with better food and better service to spend your time and money.

Lovely to walk around and some nice ducks and chickens to feed. Lots of empty pens though and a lot fewer animals than previous years. Not enough for a whole day out but a nice free activity for a few hours.

Visted the cafe on the Thursday 30th May 2024. Had a nice walk around the water gardens and then popped in on the off chance for a pancake. Had no idea what it would be like Not dissapointed at all. The selection of toppings was insane. Lots of seating inside and outside and a lovely part to sit outside with the dog Had a lovely chat with the staff and would hightly recommend going. I would book to avoid dissapointment but well worth the drive.

Lovely friendly staff. Food is slightly over priced but nice

We were so excited for this. We were on a caravan holiday with the kids and the dog and were looking for days out. When we stumbled across this place online there was no question that this was what we wanted to do. When we arrived there were toilets right next to the carpark which is always a winner. We then went on the nature trail. A turtle, some ducks, chickens... 15 minutes later... DONE. Lot of derelict pens. Otters and other animals are no longer there. Miniature ducks must have been really small because our human eyes could not find them. They had some nice wire sculptures dotted around but that was it. Certainly not a family day out. Can't comment on the Dutch Pancake House as we had the dog but the Water Gardens are definitely not worth the travel time or displaced excitement.

Visited here on Sunday (late May bank holiday). There had been a mix up with the booking, but the staff and owner were very friendly and accommodating and sorted it out immediately! Would highly recommend the sweet Dutch pancake! Lovely food and atmosphere, would definitely recommend and visit again! Thanks for a lovely experience and being so helpful ☺️

Lovely selection of plants, pancakes were great..

Loved our visit! Super friendly staff, delicious pancakes, great value for money, pleasant environment. Outside seating area is dog friendly!

Fantastic food and great service, super friendly and helpful staff will 100% be visiting again

staff friendly. Good customer service.,But menu overpriced,and food average.

Visited with friends yesterday who were staying locally following a visit to Bodnant Gardens. My friend remarked that her bacon, cheese and leek Pancake was the best she'd ever tasted. Their lattes were equally impressive, coupled with a banana split and Dutch Apple cake were polished off with glee. Staff were friendly chatty and extremely honest for which I am personally and publicly grateful.

Pancakes were excellent.. Serving staff were polite and accommodating.. Highly recommended for a relaxing afternoon..

Fabulous pancakes! Really tasty and SO many to choose from!! We had a banana and a bacon, egg and onion. Tasty and filling. Lovely experience in Easter Sunday 🤩

Definitely over priced and the pancakes didn't taste at all fresh. Almost like they'd been microwaved. Lovely nature reserve but we won't be coming back to the pancake house I'm afraid.

This was great. Very good. Expensive but what isn't in today's world. We had 2 pancakes and I can't fault them at all. Very enjoyable

Grandparents, parents and two and a half year grandson. We had a lovely walk round the water gardens and lunch at the Dutch Pancake House. Very friendly welcome. Large box of bricks for grandson to play with. Pancakes were lovely with great fillings. Very fresh side salad which puts many eating places to shame. We also had dessert pancakes. Everything very clean, relaxed atmosphere, extremely friendly staff. No piped music - hurrah! Would definitely revisit if we pass this way again.

Situated within the grounds of Conwy water Gardens the Dutch Pancake House is a real treat! Our party of 4 enjoyed both savoury and vegetarian pancakes followed by a selection from the sweet pancake menu. Service was friendly and food delicious. If you enjoy pancakes then the Pancake house will be a winner with prices about average. Due to popularity it is essential to book ahead.

Yummy! The food is always excellent, well cooked, full of ingredients and was keenly eaten. On this last occasion, it was quiet but the staff created a fantastic and fun atmosphere. I would recommend to anyone who likes pancakes, both savoury and sweet. Make sure you have enough room for one of each, or you may be in trouble from one of the staff like I was (you know who you are!!) Love it - see you soon.

Amazing place, lovely staff, gorgeous food and cater for so many allergies/intolerances! 100% worth a visit 🥞☺️

An excellent place for great food and first rate service ….. Our favourite “eatery” in the region!! An amazing choice of pancakes cooked to order! My favourite is the Indian or Raspberry served with whipped cream

What a fantastic day visiting the Dutch Pancake House. We were recommended by a lady at the cafe at Conwy Castle! Must admit, was not disappointed. Service was fantastic. Lady who served us spoke away, had such an impressive manner, and was so lovely. Will definitely visit when I'm next in Wales!

Visited here on a Saturday afternoon, it was fairly busy however we were shown to a table quite quickly. I ordered an cheese and ham omelette and my partner ordered a savoury pancake. My omelette came which was very plain, a small amount of cheese and a few tiny pieces of ham. I would have expected slices of ham and not tiny little chunks. My partners savoury pancake was incredibly thin and lacking fillings. At over £6 for one single pancake and £7 for a small, filling less omelette I found it to be very expensive. We came away quite hungry and with a bill of over £20 with drinks. Strange atmosphere and location.

Took my Sister and my best friend for an afternoon out as I'd always wanted to visit. We all thoroughly enjoyed it. The staff were amazing and we all had such a good laugh with them. The pancakes were enormous, delicious and, whilst on the expensive side, well worth the price. If I could have coaxed my sister to stay I think my friend would have joined me in a second pancake. I visit my sister in North Wales every month and can happily see myself calling in quite a few more times so that I can work my way through the many different flavours. To the staff, thank you all so much for giving us such a warm welcome.

Absolutely loved this place as we took our neighbours for a treat. We were looked after from start to finish by the lovely staff who made our afternoon the best .

The best pancake I ever had. Totally worth the money and I intend to go back there again.

Delicious little gem! Serves sweet and savory pancake options.

It was a nice pancake but very basic and over priced. Not good enough for us to go back I'm afraid. The little woodland walk and water gardens were nice.

Rang up in the morning and spoke to chef about catering for our child with multiple allergies. The chef was very reassuring and explained what he could make and what the ingredients would be, we were very much put at ease. Staff very friendly and pancakes were lovely. Lots of choice! I'd have a sweet one next time.

Wow, amazing all round. All the staff were friendly. The chef came and spoke to us personally as we had a child with food allergies and made sure he knew exactly our needs. The food was really top quality. Will definitely revisit

Everyone should be at least once in his lifetime in the Dutch Pancake House. Absolutely worth to visit this wonderful location 🥰

Avoid this place like the plague. Nothing to see Nothing to do, Nothing to eat unless you've booked in advance. The otters were non existent. A sign on the capybara enclosure said it was closed for the time being, and when we went to the pancake house at 1pm we were told there were no available places until 2.30 pm unless we'd booked, Despite there were about ten empty tables. Very Very disappointed.

We went on the 29th July. The male serving was really pleasant but one of the females (I think she was Australian) was so abrupt and rude it really shocked us. Our coffee was almost thrown on the table and Milk poured in without asking us or saying anything. Mad experience

The venue and staff were nice but none of us thought much of the pancakes. I had the bacon and maple , and my daughter's had the banana chocolate and cinnamon and lemon. Now we are a family of pancake lovers so our expectations may be higher than some. The coffee was also not great at all. It's a real shame, such a great place and well you only do one thing, so do it well. Just my opinion. If you are sitting outside, be careful of the wasps. My wife had the soup, which was lovely .

Reaallly nice place. Food was very authentic, innovative and delicious. Really one of the few spots where you know the chef is a real one and not mimicing what others are doing. If you're in Conway, make this a stop. You won't regret. Lemon dream, and Indian pancake are a must. And they serve Halal chicken 🎉.

Took a friend who has to have a soft food diet. Spoke with the chef a few weeks ago and went through the menu, The chef demonstrated by cooking and showing what would be the best food to have and how he could cook it to make it as soft as possible. When we arrived yesterday with our friend he had remembered our conversation and produced the best things for our friend to have and he enjoyed it very much. The staff there are so helpful and I have nothing but praise for this great venue added to which is the nature trail, ducks and Otters. I recommend you book in advance as the tables are soon taken. Thankyou to the team there for all your hard work, we will call again very soon.

Ever since we arrived in Rowen, we were looking forward to our visit to the Dutch Pancake house. However, all 4 of us were disappointed. Service was good. Pancakes were expensive for what they were. We all found the pancakes dry and rubbery despite the large choice of toppings. Coffee wasn't good either. However, must be to other people's taste as the place was very busy.

Although off the beaten track, a great place, with a good variety of pancakes. The staff are very helpful.

Absolutely amazing! The food is just so delicious, we have been a few times and never left disappointed or hungry, we will definitely be back the staff are amazing and friendly, would highly recommend.

Lovely savoury pancakes after a nice quiet wander. Mrs Otter was out and about, fascinating to watch. Ample parking and flat paths to follow.

Great place for pancakes, friendly staff. Also lovely garden walks.

A real hidden gem, my partner had been here before, many times as a child, and he said it had never failed to impress, he was right! We stopped off here after a little camping holiday, he had mentioned it so many times but we were just never close by, but I am so glad we stopped off because their pancakes are honestly so beautiful. I am a big pancake fan, so this was the perfect place to go, their pancakes were so tasty and fluffy. You can have sweet or savory (personally I went for sweet because I don't enjoy savory pancakes) but they all looked and smelt lovely. It was really cosy too, and there was a choice of inside tables and outside tables. It is hidden away in a lovely place, with an aquarium, fishing lake and a little shop around it. A nice day out for all and pancakes to finish

I've been going here for years I even introduced my partner to it so he'd carry on taking me. The food and the staff are amazing, in the more than 6 years I've been going here I've never had a bad experience. Also after listening to someone complain today that it only takes 2 seconds to cook a pancake and you can do them better at home, you missed out by walking out after being there 15 minutes. They are worth the wait; If you class 20 minutes waiting, in a busy place, for food a long wait.

Was here couple of weeks ago, food was incredible, great service. I had really nice talk with chief before leaving. If you want to eat there In more busy days have to book a table before 😊

Been a few times as the kids love a pancake and it disappoints every time. If there is a perfect example of poor service and bad staff attitudes the Dutch Pancake House ticks them all. The most recent example was 27th May 2023, 7 free and unbooked tables decided to take the orders from 8 from our group of 11, when the others joined they told them to come back in 4 hours, despite there being spare seats on their tables. Don’t waste your time travelling there, by the end of your meal the staff will have convinced you they’re doing you a favour even taking your order.

Where to start- been a few times as the kids love a pancake and it disappoints every time. If there is a perfect example of poor service and bad staff attitudes the Dutch Pancake House ticks them all. The most recent example was 27th May 2023, 7 free and unbooked tables decided to take the orders from 8 from our group of 11, when the others joined they told them to come back in 4 hours, despite there being spare seats on their tables. Don’t waste your time travelling there, by the end of your meal the staff will have convinced you they’re doing you a favour even taking your order.

It’s such a beautiful place to visit… I loved seeing all the wildlife and going on the nature trail. In particular I loved seeing the otters. The pancake house is a great spot for lunch and is fantastic if you have a sweet tooth….. The aquatics centre has a great range of fish, turtles and pond equipment. The staff are really friendly and have lots of knowledge in the aquatics field excellent customer service would defiantly recommend.

Very sweet little place in a very quiet area , garden needs a little TLC but a very nice place to spend an hour, lot's of fish and fish tank to purchase, brilliant little cafe,

Hugely disappointing. I phoned to book as I'd been advised that was best, I explained we had an assistance dog and they said on the phone that there was an outside area we could sit in. My autistic adult daughter does find it hard to sit outside so we did explain. She was still excited about the pancakes. We arrived and the first chap was grumpy and said no dogs, I said that was fine and could we just walk through to the garden (our dog had his assistance dog harness on and my daughter her lanyard) very grumpily he said they were not even allowed through the pancake house we had to use the back gate that says 'no entry' (very difficult for an autistic person). There was no one inside the pancake house thankfully as it was embarrassing. We walked round to the pretty garden but my daughter was having a meltdown and felt extremely sad at how we were treated (I must say its very rare these days). The second server was a lot more friendly and got a dog bowl which helped my daughter feel wanted. The pancakes were ok but don't think you're getting anything like the desert shop treats you get in town centres - it's just a pancake with some bananas chopped on and sauce!! Overall a disappointing place. As for the rest of the place I'll cover that in those reviews but it was just dismal - the only thing that was well looked after were the aquatics and fish centre.

Lovely place brilliant grounds and lakes.. just amazing 🤩🤩

Went there and they said they had vegan options. They didn't have any non-dairy milk so pancakes were made with water and I wasn't able to have a cup of tea. Staff informed me they could turn any pancake vegan but didn't have any vegan topping options. Would not recommend if you have dietary requirements. Frustrating experience due to staff setting expectations that weren't met. Also, non-dairy milk is widely available to buy and using that would allow vegans/dairy intolerant people to have better quality food and drink. I hope this place looks to improve to cater to all customers.

Lovely pancakes, the chef is very passionate and helpful about his Dutch creations

I had a good time with my boyfriend, food was delicious, and the service was great. A really good place to enjoy a special pancake with a friendly atmosphere

STAY AWAY! Shocking service. SLOW. Rude staff (man and young girl). Had to ask twice to be served and after half an hour we finally placed our drinks order. Another table came in after got served before us and had eaten and left before we’d got our food. Complained to owner and she was unprofessional and couldn’t have cared less. Treated me like I was in the wrong and begrudgingly gave 10% off the bill. Wasn’t interested in the problems and made excuses and had the audacity to say I was wasting her time when she should be serving others… wow. Pathetic. Needless to say would never return.

Min een ster voor geen stroop. Heerlijk!

Visiting the Water Gardens, we opted to stop for lunch at the Dutch Pancake House. As it was the Easter Weekend, we booked ahead to reserve a table - rammed into the corner with no view, we found out when we arrived and was told its all they had. Slow service, but the waitresses were friendly enough. Allergies including Gluten-Free accounted for on a wide-ranging menu. Pancakes were OK, but not what i would call very 'Dutch' in taste. Over-priced pancakes for what they were. Glad we gave it a try, supporting small Welsh businesses, but not sure if we would go back.

Great pancakes,nice walk around with the animals to view as well

We turned up without prebooking, and were very lucky to get a table. The place was full of families enjoying a superb lunch from the extensive menu. The food is of very high quality, and the portions are large. I had the large omelette with cheese and onion, my partner had the medium ham, leek & cheese pancake. For dessert I had a massive banana split and my partner the Dutch sweet pancake (pancake, cherry compote, whipped cream, ive cream & cinnamon. Both mains and desserts were absolutely delicious. We also had a pot of tea, a latte and a hot chocolate with marshmallows and whipped cream. At £40, the price was very fair considering the service, food quality and flavour and the friendly, relaxed atmosphere. Highly recommended.

Nice gentle walk around the Nature Trail. Children enjoyed feeding the Ducks and seeing the Otters. Staff in the Pancake House were very welcoming. There were 5 adults and 6 children, we had booked separately, but staff were very accommodating, put us all to sit together. Staff were also very patient with taking a large order. We didn’t have to wait long, and everyone one enjoyed their pancakes.