North Lakes Hotel & Spa in Eden

The food is first class, the rooms are brilliant it is such a great place to stay location very good for the lakes etc.

Far exceeded my expectations - a wonderful spa break with friends. Furnishings, bedrooms, pool, spa treatments, and food - all absolutely amazing!

A short break for my birthday. Staff went over the top to make it a very memorable stay.

Lovely comfortable room excellent ambience in the hotel fabulous friendly staff and extremely well presented tasty food !!!!

Well located hotel, was perfect for the wellness retreat! Food was lovely and staff were accommodating. It was good value for money.

So in the last 3 years we have stayed at this hotel. The year before our wedding at the hotel. Last year we had our wedding at the hotel it was an amazing day. Jen our wedding organizer does an amazing job. And last night we stayed there for our anniversary if you can you have got to try the steak. Best I've ever had. Thankyou north lakes for macking our special unforgettable

I spent the weekend there with my family celebrating a special birthday We all had a fantastic time 💐

Excellent stay at this hotel. Service was first class and the food in the FYR restaurant was top class. Choice at breakfast was fantastic.

Such a lovely place to stay. The food is absolutely delicious. All the staff are lovely including front of house, chefs, waiters, bar staff. They're fab! We love staying here and feel completely relaxed when we leave. We'll definitely be returning again. 10/10! Just amazing!

Awesome hotel, been there for business on average every 3 weeks for a week stay for the last four years. Home from home, food is great, facilities are awesome and all in all, I refuse to go anywhere else when staying in and around the Lake District.

A great place. Tremendous staff

Me & my friend had traveled from Carlisle to the hotel for food the guy that had reserved are table he was so lovely unfortunately the rest of the restaurant staff especially AMY really Rude & quite abrupt definitely not how you should feel when you spending quite a lot of money, I also heard her telling other customers when they was trying to come & dine there was no tables available as there was large parties coming this was definitely not true as only 4 tables were in use & we was there for 90 minutes so plenty of time to sit other people think she gives a really bad experience & is not good for the reputation of this fine hotel & spa .

Spa was very basic! 1 steam room, yet to find the sauna? Very few loungers. We were there 3 hrs, mostly trying to chill. And in that time, there was a used coffee cup by our 'soaking wet' loungers that was never taken away! Not once did we see a member of staff come round and check whether the place was tidy or clean. The 'chill, spa' area was echoy and noisy, no soft music or relaxation to be had! The room had very limited space for clothes. Zero drawer space. We had to leave our clothes on the sofa! The hotel was 90% elderly! Whilst sitting at the bar, the tables were left unattended with old glasses, dirty serviettes and food debris left. After a couple of hrs, I eventually moved them! The restaurant was very loud! Zero ambience! No soft music! Zero chill time! And no facility for debit card payment to add to the room...unless you have a credit card! For those whom choose to not use a credit card, it meant paying as you go throughout our stay. As this was my husband's 50th Birthday, we were very disappointed! The advertising of the facilities is not what it is

The most incredible food I've ever experienced in a hotel (or anywhere). All the staff were amazing and friendly/helpful. The spa facilities were excellent and the spa treatments were out of this world. Would highly recommend.

Absolutely amazing hotel, what a gem of a place. Spotlessly clean, very friendly and helpful staff, comfy beds, quiet nights sleep, easy to access location. This hotel completely exceeded my expectations, would highly recommend!

Overall a great hotel but I'd expect A/C in the rooms for the price. I was on the third floor and it was roasting even on a cooler summers day. Other than that, there's not much to fault. Great location for the northern lakes and the rest of the facilities are mint. Breakfast was lovely and table service was quick and efficient. Thanks 🙏

Left a phone charger in the room, went back the next day…they couldn’t locate it….lost and found needs some serious attention

Not happy with stay and overall experience 😕

Better staying several times over the years The admin was very professional and other hotels could learn from them!. Staff lovely, room great decor , comfortable and food good. 15 mins walk to Penrith town and very convenient. Will be back again and again!

Visited for part of our golden wedding anniversary and didn't let us down.First class location and staff were great.Couldn't do enough for us. Thankyou!!

Used the meeting rooms. Clean, good screen connection, food from bar available in the meeting room.

I went to the place for my prom buffet was good and fast burgers were alright but the buns were very dry and did not taste the best very good service on the bar the was bar fast and efficient all together had a good time would recommend to go there for drinks if your going past

Excellent service all round. Quality rooms (with a proper hairdryer!).

An incredible hotel, with friendly and helpful staff. Nice well equipped rooms. The spa was clean and tidy with friendly staff. And as for the restaurant. The steak I had was the best I have had in the UK.

Very easy to get to. Plenty of parking. Comfortable conference facilities. Excellent food (and plenty of it). Friendly staff.

Had a recent 2 night stay and what a wonderful hotel. Used the restaurant, Helvellyn business room and spa facility and the service by the staff was brilliant throughout. The food was to a high standard and very well presented and all within walking distance of Penrith town centre

I’ve stayed at a few Daniel Thwaites now and usually look out for them as I always know what to expect; friendly staff, clean rooms, comfortable beds and delicious food. I recently booked a stay at North Lakes Hotel and Spa and got a fantastic room rate on a single occupancy, and to that extent the hotel served its purpose. However, if I had paid full price there would have been a few issues which I feel brings the facility down from a 4 to a 3.5 star. The room whilst clean was pretty ‘surface clean’ meaning I found hairs under the bathroom vanity, and some food from the previous occupants stuck to the room service menu. The carpet was also very stained, although it seemed clean enough so I wasn’t particularly concerned. Additionally, the rooms have very little sound-proofing, so on busy weekends it’s impossible to have a lie-in as it’s often frequented by families… A note to book an upgraded room as they appear to be on the upper floors away from the larger family rooms. The main issue by far is the room service… This is my second stay at this particular hotel and both times I’ve had issues with ordering food and drinks from the room service menu. During my first stay the order never arrived but had been charged to the room, and at this stay I had to go to the bar and order directly as the phone just rang out. I’ll grant the staff some grace and say both stays happened on busy weekends, and on both occasions the staff were incredibly apologetic, but perhaps there needs to be a review on how and when room service is offered if it’s causing repeated issues. Overall I’d stay again, but only for the purpose of having a decent base for a quick trip to the Lakes. For something more luxurious I’d take a look at some of the other hotels in the area

Booked through Expedia for me and my wife and 2 children. We booked a family superior room. On arrival we got informed that we would need to pay £30 for each child as the names never popped up from the Expedia form. Even though it was a family room for 4 they wanted an extra £60 for the children! I explained to the receptionist that it was Expedia I booked through, she replied to deal with them. So I did phone them, they phoned this hotel who told them that it's their policy to charge £30 per child. Even if you have booked a family room. The hotel declined their request to cancel the booking, so I had to either pay an extra 60 or just get scammed out of the original price of the booking. After having a bad experience instantly, I didn't want to stay there anyway! Just beware when booking and look out for extra costs as they will refuse any refunds. Didn't even stay there, but it doesn't look worth the money they charge never mind extra costs. Will avoid this place in the future. Rude management

We thoroughly enjoyed our stay. Everything was clean, fresh and perfect. The room was the perfect size with the only slight downside that we could hear the people in the next room. Highly recommend to use the spa early in the morning as the ‘family times’ get very busy. Food at the FYR was excellent, definitely recommend booking in advance. Overall the aesthetic was perfect

Excellent hotel. Very friendly staff, very dog friendly which is fantastic. Relaxed atmosphere. Service is fantastic, loved the open fire seating area, spa facilities are really really good and room itself is spacious, comfy and has all you need.

Great Sunday lunch menu and excellent service.

Myself & my husband have just stayed here for a long weekend & were on a bed & breakfast deal. The Hotel was ideally situated & although off a very busy junction you couldn’t hear the road noise too much. All of the staff were so so lovely & although we only ate in the restaurant for breakfast I had 3 different options & all were lovely & fresh. There are lots of restaurants in the area for evening meal options. The only 2 minor problems we had was we were in an adjoining room that had a door between us & the room next door. The people in the room next to us had a young baby & although I love children, as a couple in our 50s we were away for some peace & quiet from our busy lives & because of the adjoining door you could hear everything. The other issue was there was a wedding there & clearly a lot of rooms where booked out by the guests who most must have been on our corridor as they regularly congregated outside of our room talking to each other & also didn’t seem to think anything of letting their children run up & down the corridor. Maybe some better thought could be given to where guests are placed - ie non wedding guests placed in rooms away from wedding guests. Overall it didn’t ruin our stay & wouldn’t stop us staying again - thank you

Just great, any time everyday. Just great

Stayed here Thursday the 28th for the night as was hiking Helvellyn on the Friday, great night stay. The room was cosy and clean minus a few stains on the floor, the bed was comfy so we had a good night sleep. Can't fault the spar, the facilities were great! Just what we needed after a long drive, would definitely stay again for the price we paid.

Wonderful venue, helpful staff. Lovely ambience

Excellent accomodation, staff, food and spa. A very warm welcome from a professional and friendly team. Restaurant food amazing with good selection. Rooms perfect and beds very comfortable. Will definitely stay again.

Lovely midweek break, nice and relaxing with lovely food and attentive staff team who made the few days away and enjoyable experience

What a fantastic place this is we had a spa day with a massage it gives you access to the pool,steam,sauna,and jacuzzi we had a hot oil massage which was really good then we came down for lunch which was part of the package you can choose two courses from three we had the Padron peppers then the kebab which comes with a flat bread fries and coleslaw it was absolutely delicious and substantial this is my only issue the prices are eye watering for me this is a one off event it is very expensive it is not a place we could go to very often even though we would like to, so to sum up we had a great day and really enjoyed the whole experience but unfortunately it is out of our budget and probably most people’s budget which is s shame as it is s lovely experience many thanks for the day Andrew and Dawn

From booking to checkout nothing was too much trouble. Friendly and efficient. Food was excellent and good choice.

I had a wonderful Spa Treatment this morning which was a Mother's Day gift. It was a Soul Soother, head and leg massage which was so relaxing. Thank you Angela, my Spa Technician. I think I need to drop a few hints for my birthday and try the Hot Stones next time. 😍

Just WOW! Great hotel, fantastic food, friendly staff and you won't believe the spa! Will definitely be staying again, a hidden jewel!

I love this hotel. The staff are amazing and the food is very good. It doesn’t look much from the outside but the rooms are quite nice (could do with modernising a bit) and the spa is relaxing. It’s a quiet and relaxing place to stay, with good transport links to the lakes. I like the open fire in the reception and the art work in the corridors. The halloumi thing they make on the ‘fyre’ is awesome and the breakfast is fresh made table service rather than a naff buffet.

We are staying in Room 309 for the weekend. Really great hotel, staff are EXCELLENT and the Grill was class. Spa is really good too, pool area is nice sauna an steam could be turned up a bit but still really good. Will be back

Food was outstanding! Gluten free choices were fantastic and waiting on staff were very knowledgeable and couldn't do enough to ensure our hungry toddler was well catered for

The hotel is very well presented, staff friendly and lots of little extras in the room. We booked as the hotel had a spa and close to some nice walks. However we were unable to use the spa as it was very busy and there was lots of children playing in the pool. It would be ideal for families but wouldn't recommend for couples wanting to relax. We also had a door connecting to the next room that was locked but provided no sound proofing. We enjoyed our stay but would look elsewhere next time.

We enjoyed our stay. Staff good and friendly, Room comfortable, enjoyed our swim, dinner in the restaurant was good. Location not ideal, however as we had a car it was fine.

Absolutely amazing all-round! Came for a 2 night couple getaway and was not disappointed. Hotel - Great room with plenty of space and amenities. Bottle of champagne included in the stay and even put a birthday platter out during the clean for when we got back to our room. Spa - Visited 5 separate times across our stay and was amazing every-time, not too busy, very relaxed and great facilities throughout. Restaurant - Amazing breakfast and dinner, great food and even better service. Could not fault a single part of our stay, the staff throughout North Lakes were amazing; one member of the restaurant staff was being trained on our second evening and it’s clear a lot of effort goes into making sure everything is done properly. Special mention to the lady that served us for breakfast on the last day. Incredible service and catered for our many requests! Didn’t get a name but she seemed to be management due to the different coloured shirt to most of the staff. Thank you again North Lakes, would definitely visit again and for longer.

Great hotel Staff were friendly rooms were very clean and great how they have filtered water and milk machines on all flows only issue is the bunk beds if you have long legs not very spacious as if you move around they rattle alot Room was great with usb sockets and event type c which is really useful Breakfast in my opinion is very expensive if pre book £16.95 each which personally i think is very expensive