niihaw in Sevenoaks

This has long been one of my favorite establishments in the area, known for its delightful offerings and warm atmosphere. However, on my last two visits, I encountered a very concerning issue with the fried chicken. While portions of it were perfectly fine, some pieces carried an unpleasant, spoiled flavor that was impossible to ignore. I trust this was an isolated incident, but I felt it important to bring to your attention. It may be worth investigating whether the oil or another aspect of preparation could be contributing to this issue, as spoiled food, especially meat, is an extremely serious matter! Such occurrences detract from the otherwise good standards I associate with your restaurant and have left me hesitant about returning. I hope you are able to address this matter promptly and uphold the high quality that has made your establishment such a beloved choice.

Paid 10 pounds for salmon nigiri in a box from the Sevenoaks Branch, the salmon was vile couldn’t eat it had to spit it out was definitely old or off would look into a better salmon supplier.

Terrible customer services, staff was uninterested to take an order. won't return again.

Great chicken katsu great value too

My order Never arrived but took the payment would have put 0 star. When I tried to call the restaurant I was sent to a voicemail .

Easily my favourite katsu curry - very unique twist and absolutely delicious. Fantastic lunch spot!

I ordered the classic platter, salmon bento box, prawn Ramen, and Japanese beef bowl. The hot food was great, so I would give it 5 stars. The sushi was good too, so I would rate it 4 stars. The service was great, and I was impressed by a boy, probably 17 years old, who did a fantastic job.

Very nice. Chef made under special request. Most come back." niihaw sevenoaks 🙏

Sushi is generally pretty good. Service is hit or miss. Walked in today on the way to the train station to grab a takeaway. Stood in line for several minutes while neither person in the store acknowledged me or the other person in line. We both ended up walking out to catch the train (and because the staff seemed totally indifferent ).

Disappointing. I have ordered from here twice and on both occasions have selected brown rice yet have received my order with white rice instead. The first time was shortly after it opened so I thought it would be a one off but couldn’t believe it when it happened again. As there is no competition in Tonbridge for sushi I think this place will get away with their errors and overly priced food. I personally will continue to travel further a field for quality fresh sushi. It’s a shame but was too good to be true

Extremely fresh and well prepared, and people are nice as well.

Excellent sushi for a miles.Hand made sushi looks nice with good portion.

We ordered two chicken katsu curries, however the customer service was awful. They talk loudly and rudely to us. We're not coming back.

Unripe avocado and unfresh salmon. Not recommended.

Sushi was Great! Speaking with sushi chef about your choice is better . Delicious sushi, beautifully presented. Chatting with him made the experience even better. Must-try for sushi fans!. Thanks Chef Anand!

Extremely Disappointing Customer Service Experience My recent visit was regrettably marred by a subpar customer service encounter. The communication from the female staff was notably lacking, poor, irratating,and the service, in terms of speed and efficiency, was unacceptably slow. This experience fell far below the standards one would expect from a sushi restaurant of this caliber.

Always get lovely sushi from here. Good quality fish. Such lovely service!! I came in the other day right at opening time and they made tapioca for my bubble tea specifically for me as it wasn’t ready for the day yet. And it was perfect! Very friendly faces! I would recommend.

the food was lovely! the music was good and the staff were so so nice, it is hidden away next to the station but you’ve gotta go find it! i personally think it’s such a good find and the perfect price!

Food was cold and 75ml chilli dip and 75ml gyoza dip for 27 gyoza. Yakitore noodles were cold, underseasoned and bland. I will not be ordering from the restaurant again until they change their ways. More sauce, 230g each sauce portion for each sauce. Also more sauce in the yatitore noodles, they are also lacking a huge amount of flavour and seasoning…… sorry but it’s true, it would be nice to taste the food. However your gyozas are amazing except not enough seasoning or sauces.

Lovely food and very speedy delivery.

The food is delicious and a regular meal for me I really like the salmon avocado roll. and The sashimi and nigiri is also always on point! STELLAR!!

Delicious sushi 🍣🍱and friendly employees with excellent service.

This restaurant gave my partner food poisoning after a chicken katsu! 3 star food and hygiene rating is far too generous for this establishment. SHUT THEM DOWN.

They left it outside in the rain and didn’t have the decency to notify me. Dissatisfied and disappointed in this. Food is normally great but now its all wet, absolute waste of money. Thank you to whoever delivered this you’ve made my day 10x worse.

Best sushi services in town of Sevenoaks

This place gave me food poising, confirmed by the doctor in which I had to submit a stool sample for. Honestly I have never been so ill and was a painful experience lasting over 4 days. Avoid if you don’t wish to spend your week up on the toilet all night constantly for a week.

This platter has set a new bar for me on most disgusting tasting sushi. Not only everything tastes like pure vinegar, every piece also falls apart as you touch it.

Arrived quickly, a very important factor when choosing takeaway.

Took over an hour. Small portions. Chicken Katsu ramen tasted like fish. Very disappointing.

Good place for sushi and hotfood.

Dumplings were uncooked Salmon rolls were old Not hungry anymore though, just feeling sick now, couldn't even finish the meal. Used to be good when they first opened, but now it's rubbish.

The poor driver was upset because the packaging spilt, we assured her it was fine but just be aware the packaging might leak ☺️ food is really good though x

Our food has not arrived!!! It is saying the food has been delivered but it hasn’t. I cannot contact the restaurant as it’s closed and there are no contact details for the driver - this order was over £80 - this is ridiculous

Poké bowl was quick and cheap at £7 but dry unless I had asked for 3 mini plastic tubs of Teriyaki and Thai sweet chilli sauce. Staff are super timid. Everything is served in plastic including for sit in. On a cultural note, I wonder why you would give a Japanese food establishment a Chinese name (你好= Hello)? Because the assumption is ignorant people in the west won’t know the difference anyways? 😓🤨

Tried a small box of sushi: All Salmon Nigiri Roll Combo. Was really tasty and good value for the money.

I liked the taste of the Sushi here at niihaw Sevenoaks.

Very friendly service, good food.

This place is awesome. High quality, good portion sizes, serious value. The nigiri rice is well prepped and has a lot of flavour. Will definitely be ordering again.

Fried Salmon Ramen was absolutely amazing. A beautifully burst of flavour. Perfectly sized portion. Staff are cool.

Used be a regularly but unfortunately I won’t be using them again. Their website just doesn’t work and the last 3 orders we’ve placed have had to be refunded to due being closed (due to staffing) or for advertising a delivery service when it’s not actually available. The food is ok when and if you can get it, but I personally will now order from one of the restaurants that can actually bother to update their delivery options. Rather than wasting my time and contacting me after an hour to tell me they have no drivers. Very poor!

Excellent taste at Sevenoaks, totally loved the Sushi. Got to experience the old taste I was missing all these years. Taking away for my families as well...

Very nice food, enjoyed every bite.

So delicious!! And generous portions too 🤩 I had the teriyaki salmon and passionfruit bubble tea with coconut jelly 😋 YUM

Beautifully fresh sushi. Lovely owner & great food!!!

Food was great and I don’t care about just the 5 minutes late because the food was delicious and the app let me know what it would arrive

really good apart from the sashimi (salmon) it was still frozen and all stuck together, as soon as i put it in my mouth it was like eating ice. the rest was lovely and tasty

Absolutely love this takeaway! Amazing food, fantastic quality and always arrives on time or early! 5 star rating for sure!

Nice place to grab a quick lunch...

Good ramen, good sushi, great addition to the options here.

Really good tasting, good quality sushi. Will definitely order again.

Good food and portions for the price. Went with eating in for the ramen noodles. Katsina curry, beef dishes. Have not tried sushi so can't comment. For what we ate was very satisfied.

Food was so late we ended up cooking. 25 mins of calling restaurant without answer, when finally answered I was told it was 10-15 mins away still and then hung up on me.

Never got the food! This had happened twice now.

Had to go and fetch food - terrible service

Always yummy food fresh and good service

It wasn't bad, but it's a very fake Japanese restaurant.

Excellent food Delivery time was spot on

Great fresh food and fast delivery

The food is nice. I tend to get the Katsu chicken curry but the bubble teas are also very good.

Not happy. Order was late. No one picked up the phone in the restaurant and £60 worth of sushi got delivered VERTICALLY. What a joke.

I ordered a sashimi platter - all of the fish had most defiantly come out of a freezer! No issues with collection (or takeaway service) but food quality not acceptable. Wouldn’t get again.

items missing no dips with dim sum and no sauces on dishes money not well spent.

Lovely food, great range, very accommodating but the shop feels a little empty and soulless BUT I will definitely go back there again. I think they may need another staff member, perhaps that was the issue

Was given a estimate time I let it 15-20 mins after n tried to phone them so look for their number on their website to find it sed it had already closed at this time! So thought I’d leave it till tomorrow to phone n ask for a refund then turned up after another 30 mins so in total waited a extra hour! Then when food was here food was cold not even lukewarm, this is the first n possibly the last I use this restaurant n app! Not happy at all .

The food was over an hour late and half of if was missing. What did arrive was tasty but it’s totally unacceptable. Yes I’ve been offered a refund for the missing food but I’m going to bed hungry. Afraid I won’t be ordering again

Fresh sushi - it’s so good, and not too expensive either. If this place ever closed I’d be so sad

Disappointed for the first time. We have always loved NiHaw but todays food was clearly not freshly made.

Just wasn’t good, spicy tuna roll didn’t taste fresh (it was like tinned tuna). Tonkatsu ramen pork was like fat soaked in sugar, served with noodles in an odd tasting milky sauce. These guys will be out of business soon if they don’t improve.

really wanted it to be great, but it wasn't

there was a question about msg and my order. the restaurant called to confirm and gave me the option to change.

Very nice dumpling and Ramen. Must try it.

I love going here and I would recommend going there! Not only is there collection/delivery service great, but there sitting in experience is amazing!

HAVENT EVEN RECEIVED OUR FOOD?! Coming up to 2 hours now. Supposed to be 45 to 1 hour and said it will be 5 minutes when we called? At least tell people if you are running late. Really really bad service

I did not receive my food, and it says delivered on here. What's that about, I'm furious

Food is cold every time I order and it ruins the meal.

Sushi was very warm, and edamame was cold and bad

Great fresh sushi and excellent portions. Poke bowl delicious!

Ordered food over 2.5 hours ago. Called restaurant 1.5 hours ago, who said it would be here any minute and would still be warm(!). It’s nearly 10.30pm and nothing has arrived. The restaurant is 2 minute’s drive away. Update: the order (via uber eats but delivered by the restaurant) has now been marked as delivered, even though it never arrived. Extreme lateness is one thing but dishonesty is another.

Arrived 40 minutes EARLY! Really impressed. The food was piping hot and delicious. Thank you!

This is the second time we have ordered from Niihaw. The first time the food arrived two and a half hours late and after several calls chasing up the order. They assured us it was a one off problem but months later, ordering again we had the same problem. They have one driver who can not cope with the volume of deliveries. The food eventually arrived over one and a half hours from ordering. And then it was brought by one of the ladies who work in Niihaw by foot as we live ten minutes away and the delivery driver wouldn’t return to the shop for another twenty minutes. The delivery time is completely unacceptable. She. The food did arrive the hot food had been out in with the cold sushi making it taste odd. We will not be ordering from them again.

Food upon arrival was given to me in logo'd carrier bag . No insulation? Food was Lukewarm.

I'm not very often in Sevenoaks if not for work and this is such a shame because I would love to be able to order from Niihaw more often. I would have love to have taken a photo but my poke-bowl was too good for me to stop eating. Highly recommended.

I absolutely loved the food felt just like I was having a piece of true Japanese Cuisine ^-^ Definitely will be ordering again ^-^ 5 stars all over

Had a takeaway of dumplings and a teriyaki bowl, quality of the food was good, it was ready on time, and was served in recyclable / compostable packaging. What more could u want?

The portion of Seaweed was very small compared to the price whereas underneath the Tuna (3-4 tiny pieces) of the poke bowl I found marinated ginger.

When I called the restaurant there was no apology in the fact that it was late and was just told on the way.. not impressed

Food was amazing and was delivered very quickly. Definitely recommend! 👌

Ordered over the phone, when I arrived to pick up my order, they had only made one meal when I ordered two! Had to wait whilst they made a second meal. When I went to pay, their card machine didn’t work, tried to put the payment through with contactless x2 then attempted to use the chip and pin, this didn’t work either; the staff made me feel like it was my fault and asked me if I had another card (which I didn’t) I had to walk to the nearest atm machine to withdraw the money. Got home to eat my order and it was wrong, I have a fish allergy and they had made me 2x fish dishes. I phoned them up and was told that I placed the order wrong, however, I have ordered three times from this restaurant this week online and even then they delivered my order with a meal missing which was clearly displayed when they received my order. Anyway, this time I was told that I had placed the order incorrectly and I said that I wanted the two meals that I had ordered over the phone. They said that they would make the meals, I even asked if they would like me to take the wrong order back with me which they said no. I went down collected my new meals, got home only for it to be 2x dishes of curry sauce! £17 spent and both meals had to go in the bin because of our allergies! Thank you very much Nihaw for an hour wasted, my money wasted and I’m still hungry!!!!!!!!!!!!

The salmon sashimi is normally really good but today it was flavourless, warm and slimy. The yakitori chicken was also flavourless. The food was ready way before the arranged collection time though.

The food was great! The restaurant can be quite dodgy on customer service and aren’t always clear on what we’re asking or what they ask us to do but the food is worth it.

Food arrived late and luc warm. The Katsu was very oily and dry

Have ordered sushi from here a number of times now and been extremely pleased with both the quality and the service. Food was delivered within the time that was expected and was fresh and delicious and extremely reasonably priced! New fave spot in Sevenoaks

Very bland food, no fresh flavours. Disappointing

We received the wrong order and it was cold.

Ordered once before, was very happy about the portion, flavour and texture, but re-order this time, Katsu chicken was terribly dry and greasy, salmon was almost inedibly dry and way over cooked, both meats were not fresh, pickles in the bowl also taste terrible, like it has been sitting in the restaurant for many many days, very disappointed. Waited so long to have a Japanese style restaurant, but the quality is so poor.

Food excellent , not overly expensive. Marked down because I received a text to say the food was ready but when I arrived 15 minutes later the food was still not ready. A minor inconvenience. Will definitely recommend and use regularly. Thank you

I would have liked some chop sticks 🤔

This place is absolutely terrible. Despite preordering, our food turned up nearly 45 minutes late (having been informed 5 minutes after the original delivery time that the kitchen was busy). When the food finally arrived, I wish it hadn't turned up at all. It is simply awful sushi. Items were either tasteless or tasted bad. The suhsi was falling apart. An all round highly disappointing meal for £40. Definitely one to avoid sadly.

Delicious and very quick delivery. Thank you. :)

Food could’ve been hotter Great value