Nihao Chinese restaurant takeaway And Bar in Poole

Visited the NI Hao resturant with a few friends and was greeted straight away with a available table for us all even on short notice. The service was great very friendly and also the food was amazing, well presented and fresh tasting we all could not fault any of it. I will be Defenetly visiting again.

Chinese food is cheap and delicious. It is very good.

went over to NiHao after a very close friend recommended, and just had to say how amazing the food is, it tasted so authentic and hands down the best Chinese restaurant I have been to in ages. the service was super quick and all the staff was friendly and helpful. would definitely recommend to anyone thinking of going to a Chinese restaurant. 🤩🤩🤩

For the second year, Ni Hao did a big takeaway for 13 people for a family celebration. Complicated order ( we are a fussy family!) arrived on time and all labelled, plus some extras. Delicious food (best I've had outside Soho) and amazing helpful service. Will use again.

Utterly appalled with Nihau customer service. I’ve used Nihau so many times over the past year. My partner and I have eaten in the restaurant and never had issues before a recent delivery. I had a metal staple in my food, I bit down on it and chopped my tooth. Deliveroo refunded me directly and contacted Nihau. First of all, the lied to Deliveroo saying they hadn’t been able to contact me and had not heard anything from me. When I provided photos to their email directly, they ignored me. It’s only been today they have responded and the attitude I’ve had from them is appalling. Honestly, I’m shocked by their response and total lack of care.

Let me start by saying the food was good. Moreover, the man we dealt with over the phone called Sam also had great customer service, was attentive, polite and listened to our situation despite being busy on a Saturday evening. The reason for the lower rating was because all the restaurant could offer was an apology following our order being late twice after innacurate delivery times. We spent most of the hour waiting for the delivery on the uber app or calling the restaurant to get an update because we feared the order had been forgotten. Unfortunately this ruined the experience and meal.

We arrived at 640 on a Saturday night found our table and were ignored for 20 minutes when the waiter finally decided to take our order he got it wrong and had to be taken again by another member of staff ….after another 30 minutes our drinks arrived then after another 30 minutes our starter arrived which was lovely unfortunately after waiting for another hour for our mains to arrive we left very disappointed seem to only care about takeaways rather than restaurant great food the worst service ever

We always order from here but tonight honestly was well below parr. Ordered quarter of duck which was without doubt the smallest portion of crispy duck I have ever received from a restaurant and that incudes Nihao itself. There wasn’t even enough for 3 pancakes. Also avoid the butterfly prawns, 4 prawns for just under £10. Just a shame as everything is tasty but really not value for money.

I truly dont know what to say or where to start from. What an experience. From food quality to incredible atmosphere this place deserves to be nominated for the best Chinese cuisine in town. Good size portions and authentic taste. The host Lady does amazing cocktails too. I would strongly recommend everyone to come and check out this hidden gem. Dont get it delivered, just come and experience the whole thing and dine at the premises

I have eaten at NiHao and had also had takeaway food. It's tiny, clean and personal. They do the best spring rolls I've ever had, hot, and not in any way greasy. They could save a fortune on the beautiful bags a takeaway or delivery comes in as the food speaks for itself and is not expensive.

Delicious food and brilliant service

Such a lovely place. Food is cooked fresh and ample portions of it. We had the sharer for a starter which so tasty. Followed by Kung Po Chicken with loads of cashews and Chilli Prawns with chow mein. We spent most of the evening in there and at no point did we feel rushed. I would throughly recommend 👌

I ended up cancelling my order as it was taking far too long! They don’t even have the decency to answer the phone, just hang up instead. Will not be recommending to anybody I know. AVOID ORDERING FROM THIS PLACE!!!

RESPONSE FROM OWNER BELOW IS ALL FALSE. WE CALLED 25 TIMES, NOT THREE OF FOUR… AS YOU CAN SEE IN PHOTO. IVE UPLOADED A PHOTO OF THE HORRID DRY, INEDIBLE NOODLES WE RECEIVED FALSELY INSTEAD OF THE CHICKEN DISH WE ORDERED AND PAID FOR (HAD TO FISH THE BOX OF NOODLES OUT THE BIN TO TAKE THIS PHOTO) 8pm -9pm traffic was not existent. She says my husband was kind - he went mad in there and told them to watch out for a bad review which was when he was given the delivery fee back. Laughable attempt from the owner to salvage their reputation which has gone completely down the toilet. We fully intend to tell everyone we can to never eat here. AVOID LIKE THE PLAGUE AND DO NOT ORDER!! We ordered and were told it would be 30mins. 45 minutes later, we phoned to find out where the food was and were told they’d missed the order and it would be another 30mins. 30 minutes pass and still no food, so we try to phone again and no answer. We tried to phone over 20 times with it ringing and then going to answerphone every time. After waiting 90 minutes for the food and having no ability to speak to the restaurant, my partner drove down to see what was going on and get our food. He was handed the food and headed home. We got it out and the food was cold and the order was incorrect. Surprise surprise, they didn’t answer the phone. Couldn’t face driving down again but bad food and a terrible experience all round. AVOID!!!!

We ordered a delivery on Deliveroo and were told it would be 30mins. 45 minutes later, we phoned the restaurant to find out where the food was and were told they’d missed the order and it would be another 30mins. 30 minutes pass and still no food, so we try to phone again and no answer. We tried to phone over 10 times with it going to answerphone every time. After waiting 90 minutes for the food and having no ability to speak to the restaurant, my partner drove down to see what was going on and get our food. He was handed the food and headed home. We got it out and the food was cold and the order was incorrect. Surprise surprise, they didn’t answer the phone. Couldn’t face driving down again but bad food and a terrible experience all round. AVOID!!!!

We went last night for our wedding anniversary as we’d driven past numerous times and wanted to try it out. The place is awesome, intimate, great decor and styling, friendly service and the food was out of this world. They run takeaway and restaurant service so there can be a wait for food but if you’re not in a rush and can just sit and soak it all up it’s well worth the wait! Thanks for having us and we’ll definitely be back…

We just ordered a takeaway from Ni Hao. The food was delivered promptly, hot and delicious. I had the beef chow mein and it was the best I've ever had. Plenty of beef and so tasty. I wouldn't hesitate to order again and highly recommend. I'll certainly be having this again. Best takeaway ever!!!

Wow, not from the area and just wow. Portion size was good for the price. The server, waitress was lovely. Nothing was too much trouble. We went in on Wednesday and was flying blind but the place looked good from the outside. When we are back that way we will definitely go back. Great food is hard to find and both great food and great service is even harder. Thank you all. Think the server was a girl dark hair savana I think her name was. Thank you for being so nice. We will be back we promise!

Savannah was exceptional, she was on her own on a full restaurant doing absolutely everything, even through that she smiled and did her best. Food is lovely would recommend

Ordered takeaway for collection. Time given 20 mins, actual time 65 mins so sat and waited for 45 mins for order being repeatedly told it would be ready in 5 mins. Food very average and expensive, 4 small butterfly prawns for over £9!

What an excellent Chinese, food is the best I've ever tasted. Well presented, fresh and plenty of it. Lovely, smiley very helpful waitress .Superb

Great food, but let down by the delivery service. The food was meant to take 45 minutes, but after numerous phone calls they eventually delivered it 2.5 hours later, really disappointing.

Terrible Delivery Times & Poor Customer Service I’ve ordered from here often, but lately, the service has been getting worse. Two weeks ago, I waited an hour and a half for my food, and tonight it’s been over two hours. I called twice to check on my order and was told it had "just left" both times. When I asked to speak to a manager, I was told they were "too busy." No updates, no apologies—just bad service. It's really frustrating, especially since I’ve been a regular customer.

Actually can believe how bad the service has got with the delivery times we placed an order at 17:15 this evening it’s 7:30 and still no order. Called twice we were told once that it had gone to the wrong address and it was on its way .. called half an hour later and they said it was just leaving. I asked to speak to a manager but was told they were to busy… it’s disappointing when local business do not value customer loyalty. Shame on us for ordering again as it took over an hour and a half last time which is why this order was discounted.

Came here with my daughter and had a great time. The atmosphere is very relaxed and the food was absolutely delicious. The only problem was choosing what to have!

After living for 28 years in Taiwan, it was a wonderful surprise to find such delicious authentic Chinese food that uses high quality ingredients in our locality. We will be back very soon to try some new dishes and enjoy some of the same ones we had on this first visit, including the speciality aubergine, the Peking style spare ribs, and the awesome tofu in black bean sauce, among others.

Having lived in both Shanghai and Hong Kong for several years, this was a truly authentic experience. The quality was exceptional, well presented, relaxed friendly service, fresh ingredients. Will definitely be going back. Thank you, so happy to find such quality in Ashley Cross!

Excellent dinner in. Enjoyed the food, especially the chicken & corn soup and the chicken with cashews. Interesting variety of crockery. Good service too. Thx!

We ordered our dinner tonight, was told will be delivered at 20:25,waited waited waited, food didn't arrive, tried calling, no one was answering, then we we told it will be with you in 5mins, 5mins went, then we rang again, we were told in 8mins, eventually food arrived at 21:20!! Our 1st Delivery service was just rubbish, sorry!! Food is absolutely nice next time will pick up or eat in!

Order a duck fried rice and sweet sour chicken buy phone,when is finish take my order straight away drop the phone not ask me in the name or how much will cost me .Food test disgusting dry rice chicken and duck , in a duck fried rice around the 4 teeny mini piece of duck.Everything I can say nice about this takeaway you receive a nice thermal package with your order.

Absolutely the best Chinese hands down. Superb, clean Chinese food!! 11/10

Delicious food with friendly staff, will definitely come again

Absolutely incredible, the place is so beautiful and food is just a delight 1000% recommend

my family and i had a really nice time at this place! food was wonderful and our server sapphire was very attentive whilst we ate

I had an average experience at best with a take away from here about a month ago. My criticisms were met with with nothing but professionalism. Tonight I ordered exactly the same food which was delivered as promised. The curry sauce was the best I’ve ever had from a Chinese takeaway and there was this time a large pot of it. The sweet and sour balls and sauce were so much better, delicious. We will have to agree to disagree on the fried rice. It was not for me but with the larger portion of curry sauce was excellent. Thank you Bingnan for honouring your promise and I will now definitely recommend you and return.

Absolutely fantastic hidden gem that we found by good fortune. Started with the duck pancakes which a 1/2 easily fed of us and was very generous with the duck. They also gave us extra hoisin sauce. All of the other dishes with delicious and generously portioned

Second time, small but very stylish, spare ribs to die for, we both had curry which was delicious, service was good, but very busy with takeaways, telephone orders and sitters , the staff were very busy could have been better staffed, in all restaurants nowadays who have the priority, some times service can slip

The restaurant has a nice vibe to it with friendly staff and the food is top notch. Good sized portions and excellent quality.

Quality food. Lovely environment. It was a last minute booking but so glad we went. If I’m back in the area. I’ll be back . Top class

A great little restaurant with excellent service, a wonderful drinks menu and a modern, arty ambiance - We’ll definitely be back!

We did not book; were shown to a table in the window. Good spot to ‘people watch’ on Commercial Road. Noted that the chopsticks placed on table sets on the other tables all had gold trimmed fat ends, ours did not; perhaps differential for those who booked a table reservation…. Anyway, our food was Excellent. Mains of Kung Po Pork and the Special Chow Mein. Very good and full of good things and tastes. Had a bottle of red with our meal. A surprise on receiving the bill; an ‘obligatory’ service charge of 12.5%! I discussed this with the duty manager; said the Owner set this and it can’t be overwritten. Said it used to be 20%!. I noted that the takeout meal prices were generally £2 discount on the dine-in prices. No justification for arbitrarily adding 12.5%. Otherwise I would gave given 5/5 rating.

Lunch currys two of us, sat in the restaurant for 5mins no one came out.chip side plates,in fact every plate was chiped not good

Booked for four of us on a Tuesday evening. The restaurant is beautifully laid out and we loved the place settings. I'd been advised to share some mains across the table rather than think "one each": and this was apt advice. We had chicken balls, prawn toast and the best duck spring rolls you could imagine to start. Then tried the kung po pork, beef (unsure which), chicken chow mein and egg fried rice. We loved every bite. The cocktails had a good report, and the ginger beer was lovely and spicy. We really enjoyed catching up in such a nice environment too. Massive thanks to Bingnan for getting us booked in.

Had a really lovely meal, everything we ordered was fresh. It was also very affordable will definitely be returning. The pork dumplings especially good!

We ordered a delivery to our hotel before returning to Jersey tomorrow and, quite simply, WOW! Hands down the best Chinese food we’ve had in years and the chilli beef was better than Hakkasan. Perfect duck and pancakes. The egg fried rice looked pale but packs such a delicious flavour punch and the sweet and sour pork had such a lovely smoky flavour from the wok, so you know it’s beautifully fresh. If you’re in Poole don’t miss out on this gem! Thank you Nihao 🙌🏼

Had a fantastic meal at Ni Hao last week , lovely place to eat best Chinese food I’ve ever had , lovely staff , delicious 😋 will be back soon

Nice little restaurant with few tables, four of us went for a birthday meal. Food excellent and very well priced. Will definitely be returning

Amazing food, and very friendly service from the staff. A lovely evening out. Portions are a really good size, and you get a nice takeaway bag for anything you can't finish. Would definitely recommend, and will go again!

Nice little restaurant, service was a little slow, food ok, good choice for a small group.

Impressed with the service and the food is great here. Even their takeaway bag for my lunch was something different :)

We ate here for the 1st time last week. Amazing food (fresh tofu which you cannot find anywhere else), and Szchuan chicken was out of this world. And such good/friendly service. Highly recommend dining here, our new fave Chinese in Parkstone

Amazing quality. All fresh ingredients. Sauces are fantastic

The best Chinese in Dorset! And better than London!! We have had two takeaways from here, 4 months apart. We are fussy about Chinese so started our fist delivery with sweet and sour chicken, spring rolls etc and it was divine!Last night we ordered more and it was all absolutely beautiful! Nothing was fatty or fake, nothing made us bloated….it was all just beautiful, clean Chinese food! The egg fried rice and satay chicken were the best I’ve ever tasted! Also, the cost actually reflects the quality of the food….hence we will only order from here. The service is also beyond 5*…the staff can’t do enough to help you. Absolutely 5 stars….and we will be in the restaurant soon!

A kind owner. Please support this local business

Honestly the best Chinese takeaway I've had in ages, the flavours were beautiful and you you can really tell they don't use msg, it just tastes so much fresher. After ordering our takeaway from here tonight me and my family have decided to try out the restaurant for my birthday next month.

Sorry, not impressed at the prices charged. Some items arrived cold. Sate chicken was very disappointing but crispy beef in chilli was very good. Overall not good value for money.

Takeaway ordered for 4 people. Plenty ordered but sadly food arrived overcooked and cold. Disappointing as a first experience

Honestly the best Chinese restaurant and take away around! The price you are paying is for FRESH food! The chow main and the chicken wings and Singapore noodles are AMAZING! The staff go above and beyond to help you. This is defo a place you need to come visit!

I've have just eaten the best Chinese food ever, ordered on their app,very easy to use,yes I would definitely recommend this Chinese restaurant, delivery service spot on ,it's 5 ⭐⭐⭐⭐⭐

I love it very quiet place ,.beautiful and very good service I went with my family and the owner approach to us and we had a lovely chat and give to my kids a beautiful present from the restaurant excellent atmosphere

Just this minute had a delivery,wow ,amazing,tasty food.All very very good,def use again,duck pancake rolls delish.King prawn in chilli and garlic ,amazing.Def worth a try.Our new takeaway.Yummy.

Booking last minute and they kindly squeezed us in despite it being fully booked. The food was delicious , very fresh and lots of it. Lovely fresh vegetables 😋

Can’t fault it, excellent everything, thanks to Nady and her boyfriend for making it a special, if not unique experience.

Amazing service and very tasty food when we dined here last night. The staff are welcoming and attentive as well as offering advice on their best dishes. A nice atmosphere and overall great dining experience. Thank you and we will be back!

We go there regularly and the food is always good.

4th time I’ve visited and the Atmosphere, food and friendliness is always top notch. Best Chinese in Poole by far. Lovely treat out and recommend eating in

So glad we called in, we were looking for takeaway on the way home from a few drinks and the place (while small) was beautifully decorated and very welcoming. Little touches like the hand painted wall or the Panda chop stick holders all added to the fact that they'd thought it through. House Special Show Mein for me...hot, fresh and very well portioned. Owner and staff were both friendly and chatty. I wouldn't hesitate to go back.

Amazing never experienced a Chinese like this the food was all delicious probably the best Chinese I have eaten

Got the food delivered and the delivery lady was really lovely and the food was even better

This place is really nice, the service is great, super friendly. The menu has alot of nice dishes, I really enjoyed all of my plates. Good value too. Definitely recommend

I had such a delicious dinner and time at the restaurant. The food was super tasty, I was able to try different flavours and everything was yummy! Staff was friendly, place was cozy and I had a great experience.

We ate at the restaurant as a family recently the food was absolutely delicious presented nicely and great location for dinner. We strongly recommend.

Very nice food especially the lemon chicken! The place is cute with a nice decoration, and the service was great the people were lovely. We had a good time, very good quality price!

Awful food and awful atmosphere, I went there last week and was served by the “owner” who was just so rude and had a massive ego for no reason! She was also rude to her staff you can tell she treats them awfully! There’s lots of other reviews saying this and I can definitely see it. I didn’t even tip as the owner takes all the employees tips!! Just disgusting.

Delicious food, good size portions (doggy bags were needed!) Very welcoming staff. Although she could have used an extra pair of hands once the small restaurant filled. Lovely atmosphere, enjoyed the background music. Would recommend.

Came here whilst on holiday in Sandford. Good food, reasonable portions and not too expensive. Well worth a visit ! Nicely decorated/ smart and modern, smallish and the staff are very welcoming, we ate in and will return next time we are in the area !

Went for dinner while on holiday after seeing some good reviews and weren't disappointed. The food was delicious and the staff were really friendly and welcoming, especially the new waitress who had only just started.

We came here on our little break in poole. Welcomed by Matt our waiter. He was warm and attentive throughout our meal. The food was lovely and no complaints could be made. Good service and checked in throughout. Beautiful setting to enjoy a meal. Thankyou.

My wife and I have enjoyed Ni Hao meals on three occasions. After first having a take-away, we have twice visited the pleasantly designed restaurant. The food was excellent on all three occasions. The proprietor, who we met for the first time last night, is 'hands-on.' I would have added a fifth star had our waitress last night not been on her first day: she got nearly everything right! Our visits were made early in the week. As the restaurant is not large, it might be wise to book a table at weekends and other busy times.

Owner is extremely rude and food is awful, if I could give 0 stars, I would. Comment to your response: I quite frankly have no idea what you mean as this is not related to any former employee. I don’t see how this can be a fake review when I simply had a bad experience in your restaurant. The rudeness of the owner is clearly being conveyed in this response which should be responded to with politeness, which I’m sure your few ‘fans’ will see through, very bad customer service. Once again, I did not enjoy the food, nor the owners bad attitude. And from reading these reviews, it seems to be that employees are not treated with any more respect than the restaurant’s own customers. Very very poor, I will never recommend.

Truly disappointed with the standards here. Would not recommend. I saw a rude interaction between the owner and the employees, very unprofessional.

I’ve been with my friend at ladies night out, amazing atmosphere, my favourite dumplings and spring rolls, sweet and sour chicken hongkong style and crispy beef , nice style restaurant and such a lovely owner. Really don’t get it why some people giving low reviews. I recommend absolutely.

It’s worth knowing that any tips paid at this establishment are only passed to the staff at the end of the year (so end December 2023 for the current year). If staff stop working for the business, at anytime before this date, they will receive none of their tips and the money will be kept by the business. The business owner believes this to be a fair and reasonable way to retain staff. My daughter worked here (but has now left due to the tipping policy) so I know this to be true.

Food is mediocre at best… maybe that’s me being too nice! Wouldn’t recommend, even to my worst enemy👎shocking.

Great local find, recommend 👌 x

My partner and I visited here a few weeks ago, I was originally reluctant to go, given its current star rating. However, we had such a lovely evening that I feel compelled to write a review (which I never do) to try and boost their rating! The staff were so welcoming and lovely, the food was wonderful, the atmosphere was great and I would definitely recommend! Looking forward to going back!

If Carlsberg did Chinese food!!! Simply the best Chinese food I have ever had 😋

Food was well presented and very fresh and tasty. Portion sizes were very generous. The restaurant was spotlessly clean. The staff were very attentive and polite. Definitely our new go to Chinese .

Superb quality! The best Chinese in the area by far.

This has quickly become our favorite local meal! Flavors are superb and everything is cooked so well, the people who run the restaurant are very sweet and clearly care deeply about the quality of the food. We've had the takeaway many times but ate there in person the other night for the first time, and it was delicious! The aubergine with pork (from the 'nihao specials') was truly something special, one of the best things I've tasted for a long time. We've also ordered takeaway from here many times and the entire dim sum menu/all the dumplings are amazing, and the chicken with ginger & spring onions and the yuntun soup are so comforting and healing when you're feeling poorly. Also love the green beans with olive (great salty taste so especially good together with a mild chicken dish) and the hot & sour soup has an excellent strong flavor. I never post reviews but we love this place!

Crispy beef with chilli was awful just burnt rice crispy sized pellets - my chicken noodle dish was just ok £80 later with a bottle of white wine and 4 spring rolls to start we were off - certainly not the place to go for what we hoped was going to be a lovely independent Chinese. And it was a birthday meal too ! Avoid.

Visited Ni Hao for the first time and have to say, it was some of the nicest Chinese food we have ever had. Yes the restaurant is small, but it was full and had a nice atmosphere. Staff were lovely, very polite and the food was fresh, hot, tasty and we didn't have to wait to long on a busy Saturday night. The owner came over for a chat after our meal, which was really nice. Would definitely recommend, and will definitely be back! Thank you Ni Hao for a great date night!

Excellent food. Really good wines and beers that compliment the food very well. Very friendly staff. I think a slightly nervous and inexperienced waitress whose still getting to grips with things running but this is expected for a brand new restaurant and will only get better with time. We will definitely return.

Had a meal here last night - very welcoming and great food and service.

Came with my girlfriend and my family starters too 45 minutes considering the was only our table and one other table of 2 slow service and disorganised the mains came out after an hour and was completely wrong payed for our drinks and left

Gave it one star cos it won't let me put 0, ordered food at 21.15 and then got told they were shut after waiting for 45 minutes for delivery

Late (by over an hour), cold, soggy and utterly tasteless. Worst Chinese takeaway I've ever had. Prawn crackers were the highlight.

Lovely restaurant with good food, a nice relaxed atmosphere and friendly staff. We will definitely be ordering from this place again!

Excellent service very kind staff, good food and great atmosphere

Excellent food!! Great customer service. Really friendly staff. Love this place so much