New Jade Garden in Plymouth

Terrible service. Order for delivery for 6pm check on the delivery at 6.30pm as it still hadn’t arrived to be told they’d forgotten the order and we were given no time for when we could expect the delivery to arrive. Called again over an hour later 7.30pm. Food finally arrived at 8pm 2hours late. With no apology or discount offered Very disappointing!!!!

Ordered on just eat for delivery at 6.45pm. Order confirmed for delivery between 8 & 8.15pm . Not delivered anything and phone constantly engaged. No refund given yet from just eat. NEVER ORDERING AGAIN.

excellent service 👏 and delicious food 😃

best chrispy duck ive had thankyou

Always hot food, always delivered earlier than expected

Usually very good but this night was a shambles

Still waiting on food after 2 hours, was told I cannot cancel my order as it’s been made but they are waiting to a driver?

Awesome service and we never go anywhere else for our Chinese. Very polite

Always hot, delicious and quick. our favourite place to order a takeaway

Great food as always , our favourite.

Food is always nice and hot tasty as always

Food was delivered nice & hot arrived early, will order again

Very good food, exactly as we ordered. We would definitely order from here again.

Food was all amazing apart from the crispy chicken and duck. Delivery was a bit late but it was rush Saturday night! This has been my only off order in about 15 orders so not to worry about :)

The food was delicious and hot. we will be ordering again

Chicken in every dish was sooo chewy

Delivery man was very polite, thank you.

Can’t fault anything food is always tasty and hot

The salt and chilli chips arent as good as before...not enough flavour this time 😕

the food was first class as was the delivery excellent service would recommend

This maybe my new favourite Chinese , it was so lovely, husband wasn’t a fan of all the veg in the curry but I loved it !

Duck was lovely and chopped up.

Ordered at 7pm, said ASAP. They said between 8:20-8:35pm. It arrived at 9pm. So late from when was promised. Some of the food was not very warm. Normally good service, but not this evening. But will use again, as long as is was a one off.

Delicious food, delivered piping hot. Delivery driver kindly rang us to confirm delivery address

First class food, pipeing hot 🔥 and not too spicy

food was hot and delicious, all as it should be. New jade garden is one of our favourite places to order from. It was just perfect

Delivery driver was exceptionally rude, chips were still all but frozen and spring rolls were under cooked. very disappointed and hoping its just a one off!

Best Chinese in Plymouth , gorgeous food and plenty of it 😋

Delicious food, piping hot and plenty of it! Arrived early which was perfect for us. Will definitely be ordering from here again. Thank you ☺️

Wow on time and food was piping hot!! The best Chinese we’ve had. So glad we tried your restaurant for my sons birthday- delicious 😁

Was lovely the food. Great tasting nicely cooked and delicious. Definitely worth ordered from.

Lovely food , hot and very tasty ! Polite driver and was half an hour early on the delivery too. Will be ordering again

I am sorry to say but I ordered mushroom rice , and not anywhere did it warn me that it contains EGG an allergy ! in the wrong hands this could of been fatal. .. I don't doubt the quality and the time of delivery was impressive but unfortunately i had to waste the food as I couldn't risk eating egg. lucky I spotted it ! natashas law springs to mind... please please advertise allergen ingredients information for your dishes in future . someone could die... .

amazing food every time I won't go anywhere else now

It saying it is delivered but no food has arrived

Food was really nice but one dish was cold, had to heat it up.

First time ordering from here well impressed food was beautiful definitely ordering from here again

Best Chinese 👌 Good all rounder!

Great delivery service and best chicken chowmein I have had in a long time. new chinese provider.

Great food but could do with a bit more on the honey chips

I have ordered from New Jade Garden for 8 years and always receive fresh, hot and tasty food. Delivery is always on time and the staff are all great.

Always great food and service. Don’t go anywhere else. Recommended.

Really great food, piping hot 🔥, and a really fast delivery time 10 out of 10

Delivery nie and early...food is lovely as always. Honey and chili chicken perfect. Young chow fried rice.. Is the best.. And salt and chili ribs.. Yummy! Only gripe is the cost for one person orders, I wish they did a value box for one...

Always good 👍 filling. Love this restaurant

Top tier as always, thank you so much!

Lovely meal and fast delivery. 1st time using and we will definitely be back x

lovely food. Arrived on time too, delivered by a friendly young fella 😊

Ordered for delivery, very late with cold food. The woman on the phone was very unhelpful and rude. Absolutely not ordering again.

Food took more than 2 hours to be delivered and when it did arrive the chips were cold. We have ordered from here regularly for a while now but unfortunately I think we will now go elsewhere. When I called up after 1 and a half hours was told it would be 15 minutes and then took another half an hour with no apologies.

Food took over 2 hours to arrive and 40 minutes after the latest estimated time. I had to ring up to chase it. Food is nice normally but arrived luke warm. I spent a lot of money for not a great service for my visitors who had to take their food with them due to the delay waiting

Although the delivery was late it was still hot and very tasty definitely my favourite Chinese.

2 hours it took to arrive if you can t keep on top of your orders don't take on more😡

Was delicious. Will definitely order again highly recommend to anyone.

tasty food, nice and hot too, highly recommend 🤤

My vegan tofu and.mixed veg rice was absolutely delicious. Thank you so much.

thw m.best rasing dood i e gD in a long time

Ordered the food at 7-14 and it finally arrived at 9

First time we'd tried New Jade Garden and thought that the food was excellent. Will be our go to for Chinese.

Great food; friendly delivery. Have ordered from New Jade Garden in the past; same great quality. Not the closest but our ‘go-to’ Chinese take-away.

My food is consistently late, but when I ring the restaurant up and ask where my food is, they say it's on it's way and I'll wait another half hour for it to arrive and when it does arrive, my food will be piping hot as if it's only just been made because I asked where it is

excellent food. excellent delivery

lovely food nice and hot when delivered delivery drive very polite I would recommend New Jade Gardens to all my friends

Great food I mean really great food Delivered on time hot and wonderful Will defo order again

Delicious and prompt as always 👍

first time from there. Will use again. was very nice.. thank-you.

Delicious vegan tofu dish and rice. Very happy with it. Thank you.

The best Chinese delivery we’ve had in Plymouth. Expected delays having read some reviews; ordered early, arrived 10mins early. Popular and busy for good reason. Everything freshly prepared and delicious, perfectly spiced, seasoned, etc, and all arrived hot. Portions generous, chicken and pork tender, egg fried rice perfect, vegetables al dente. First time here so ordered a wide variety to try as much as poss; nothing disappointed. Leftovers were reheated and thoroughly enjoyed two nights later!

just turned up as I was getting home

Meal was really good apart from the lemon sauce for the chicken. It wasn't thick enough and just tasted like sugary water. Par from that, everything else was great 👍

First time ordering as normal Chinese was closed. Will recommend as food quality was lovely. Also well priced.

amazing food and service. It was only late as they were so busy which I can understand as the food is so good.

Tried here because our usual Chinese was closed and will definitely be using here instead in the future. Although the wait was nearly 1 and a half hours it was worth it. The driver did apologise for the long wait and the food was all hot and tasted great.

Great food just shame delivery was an hour late

Order was marked as delivered as soon as the delivery time slot had passed and they had failed to meet their own timing. I ordered before 8pm and deliver slot was over an hour later but not met, when I called the restaurant I was told there was still 4 or 5 deliveries before me by their delivery driver who told me the manager refused to take my call and complaint as she was "too busy" and it took nearly an hour after they marked it as delivered for the food to turn up.

food was delivered at 20:05 requested for 20:30, which is when I was going to be home with my son from rugby training. My son's Kung Po Chicken smelt and tasted like sweet and sour chicken. the menu needs to include descriptions, every other garlic chicken dish I have had has been crispy chicken not plain chicken. overall we all found our meals quite bland and would not recommend. I will not be using this takeaway again.

Gorgeous food and lovely service as always, proper delicious <3

The crispy duck pancakes were great, unfortunately the salt and chilli chickens & egg fried rice were so salty inedible

Good food delivered early. Can’t ask for more really.

MY FOOD HAS NOT BEEN DELIVERED, had to call up and they are going to try again.

I always get a great meal and service with New Jade Garden. Piping hot fresh food and polite delivery service. Thank you.

Quality of food is very bad no taste. Too salty.

Food was cold and chewy didn’t taste fresh tasted like it had been reheated

Excellent food and Excellent service on time.

Always good food - good portions and quality

very tasty, big portions will order again

no issues, been using this business for years, we would recommend them to all, thanks guys.

Amazing food! Best Chinese we have had in years everything was so fresh. Will definitely be ordering again 👌🏼

Food was delicious definitely recommend as one of the top Chinese restaurants in plymouth. Crispy seaweed is £4.20!!! But I’m a sucker for their crispy seaweed so I paid what I needed for that tray of heaven.

I rang after an hour and a half they said my order hadn't been cooked yet.asked how long it would be they said they dident no as no driver was available

Food was 2 hours late. I had called the restaurant 3 times. They said they didn’t have a driver. Perhaps it should have stated collection only. I wanted to cancel order but the lady said it was already cooked just waiting for someone to deliver it. Turned up cold.

Excellent food, prepared quickly. The waiting area for the pickup was a little cold, then again most places were cold.

The order has not been delivered even though it says it has. We have rung the restaurant.

The food was semi-warm and not hot. From when we ordered, it took 3 hours to get to us. When I called after an hour and a half, they said it would be another 20 minutes. 45 minutes then went by and no sign of the Chinese. I then called again and was told they hadn’t started cooking the meal yet and it was gonna be another 25 minutes. Unfortunately at no surprise it took longer than the 25 minutes and actually took another 45 minutes.

2 hours late and when i called the 1st time the lady couldnt give me a time . 2nd time i called she said it was with the driver and then that was 1/2 hour ago

does not take long at all, amazing food, cheaper than most places

Fabulous food and first time arrived early. Happy New Year

Never again don't order dry cold tasteless food!

What a waste of money! First time ordering thought I would give it a try never again stick to my regular. Dry tiny portions didn't eat.

Excellent food with large portions.