Neptune Fish And Chicken Bar in Glasgow City

Asked for a chicken kebab, was given a cold donner. The craftsmanship meant the food spilled out of the wrap straight out of the foil. I paid £5.20 to immediately throw a poorly wrapped, cold kebab in the bin. Where is the justice?

This is by far one of the worst pizza’s I’ve ever had in my life. This place use to be called Neptunes and the pizza’s from here were amazing. I’ve just ordered a 16inch spicy chicken pizza that cost me £17 and it took an hour and a half to deliver. The pizza wasn’t even spicy, and some of the chicken on it wasn’t cooked. It’s a disgrace.

Delivery was spot on, well packaged and the food was delicious, great that they can deliver to a public building, fully recommend them.

Ordered a donnor kebab 06/07/2024 From this chip shop when I got it it was pure dry and burnt. as well as been not very warm I wouldn't recommend anyone to get anything from here waste of money

Perfect place to get your fish and chips. The chef prepare it on the spot so your dish is served hot! Highly recommended this place

Not good. Since the takeover the foods worse and more expensive!! What an awful combination When it was Neptune it was really good & i was a regular customer before this

WARNING! Scam in place !!! Please read before you place an order ! I placed an order today 4/4/24 and this ws fine and they took the money out of my bank ! Until 5mins larer i got a message stating that thry are not taking orders anx i would probably have to wait 3/5 days for a refund ! Absolutley disgusted as i have a limited amount in my account and now need to wait till i get my money back and therefore the saturday night treat has been cancelled !! My son has autism and i cant tell you the upset this has caussd ! I will report this company as before the order went it should have not accepted payment !!! Scam

WARNING! Scam in place !!! Please read before you place an order ! I placed an order today 4/4/24 and this ws fine and they took the money out of my bank ! Until 5mins larer i got a message stating that thry are not taking orders anx i would probably have to wait 3/5 days for a refund ! Absolutley disgusted as i have a limited amount in my account and now need to wait till i get my money back and therefore the saturday night treat has been cancelled !! My son has autism and i cant tell you the upset this has caussd ! I will report this company as before the order went it should have not accepted payment !!! Scam

New owners unable to get any orders right and the food has taken a nose dive. Was a very regular customer and will no longer order. Shame.

Got this as I was staying at a hotel wasn't nice at all pizza tasted strange.

I must say that this is the best fast food in the city

Never get a Munchy Box fae here donner meat was freezing cold rotten they had a cheek tae put two bits of chicken pakora in it rotten won't be ordering anything else fae here🤢

Great value for a neighbourhood takeaway, fish was still warm and crispy on arrival. Will be ordering again!

Bought from this place a few times always consistent and tasty. Quick delivery times as well overall great takeaway

Really good food even better customer service

Nice fresh chips and friendly owner

Just ordered a mixed kebab but because they had very little chicken doner left I was only given a tiny bit of chicken. When I mentioned this I was told chicken is very expensive! If it is expensive put your prices up or if you don’t have enough food to fulfil the order don’t take it!

Last visit wasn't the best food was prepared fine just lacking flavour

Genuinely the worst takeaway I’ve ever had. It was honestly inedible. It’s all clearly cooked from frozen and burnt to a crisp. Seriously, do NOT go here. Wasted £20.

Great service, such friendly staff even served me just after closing time. Food was unbelievable and shop was kept in great condition all clean. Definitely recommend and will be back soon

We ordered pizza and pakora and it was delicious! Cooked to perfection , I woukd highly recommend neptune and the spicy chicken pizza was the best ! Delivery was fast as well ! Staff are very helpful too !

Was OK nothing to rock the boat about

I've got to say, anything less than 5* is very unfair. The food and service is amazing! We had a large seafood pizza which was delicious! Very crispy and light crust, excellent spread of toppings without it being too much, and perfect cook. The chicken nuggets honestly rival KFC, which may sound ridiculous but you have to try them. No grease, full of flavour and very crispy even after travelling home. It may not look like much from the outside, but you don't want to miss out on this place. Arguably the best takeaway in Dennistoun. Service was also very quick and friendly. 5/5!

Your average chip shop, in most respects. Nothing outstanding in any direction except for the over-small fish tank they keep in the storefront, which desperately needs cleaning. Not a good look, and I'm docking a star for poor animal welfare.

Waited on what they said cook fresh Andnit was still not nice batter was crispy hard chips frozen and girl behind counter was moaning to man because he was cooking fish for customers waited for ever for fish supper This used to be a very popular shop not now

Sorry to leave a bad review, but the meal we ordered on Sunday night was horrible. Refried, tastless and rock hard fish and chips, very late, but they did apologise. We ended up giving the birds it, but even they refused it. Sorry, won't be back!

Very over priced for chips. Service was quick and lady was nice, but she was scrapping around for chips rather than just making a fresh portion. Chips weren’t great and pretty cold. Think £3 was the portion size given is a rip off.

Absolutely brilliant , the staff friendly and really helpful I love how the take care of shop and never let you down

This guys just new now only taking over since 2020 absolutely nice the place now more clean and quality foods

They have very good customer service and I received the food quickly💯

waiting an extra 10 mins but the foods was bang on.

Realmente no como fuera, pero cuando lo hago, voy a Neptune's el 90% del tiempo. Constantemente de buena calidad y precios justos.

Best fish n chips in Dennistoun, good portions too.

Friendly staff, and a fast reliable service, the food delicious..

This chippy has seriously went downhill. A few years ago it used to have quality fish, chips and pizza but had fish and chip supper last night and it was horrible. The fish was literally as hard as cardboard. I said to the man at the desk that it was rock hard and he just said 'that's the way it's supposed to be cooked, nothing wrong with it' and he just argued with me and refused to cook another one. My friends also got suppers which were hard and not nice. Chips weren't good either. Won't be back.

Terribly spoken to, asked why my order was cancelled and received no info and a ‘goodbye’ without an answer with them saying they called us but we received no missed call. Wont be ordering from there again.

Increíblemente desdeñoso servicio al cliente. Llamé y pedí una pizza, todo lo que obtuve fue actitud y tonterías pasivas agresivas. Fui y lo recogí y obtuve más mala actitud. Trataron de excusarse diciendo que estaba ocupado cuando no había absolutamente nadie en la tienda y estaban trabajando muy lentamente, muy claramente una mentira. También sus pizzas son increíblemente caros. Hay muchos otros chippies en el área con mejor comida, no hay razón para someterse a la maldad de este pequeño agujero.

Best chippy in town great pizza deals spicy chicken and mushrooms amazing

Conseguimos pollo pakora que era fresco pero tenía demasiada pasta, bien en un pescado, pero definitivamente no pakora, mis papas estaban claramente en aceite tibio y no caliente, ya que se servían frías y podrían haber estado frescas por más de media hora hace.Mirando hacia adelante a mi pollo shawarma (kebab), pude ver el pollo cocinando en el asador giratorio y pensé que sería tallado de esto, pero fue extraído de una olla lateral y dentro del recipiente, estaba seco, duro, viejo y listo. honesto horribleEn épocas anteriores pensé que este shawarma era bastante bueno, nos cobraron 10 en total y no regresaremos, le arrojamos las papas fritas a las aves, dejamos la mitad de la pakora y la otra mitad de la shawarma, no volveremos allí. Es suficiente hacer comida rápida fresca. Puntuación máxima 3 de 10

Pizza was tasty, arrived in good time and was still hot. I would order from here again based on this experience.

Love here.. although I have left with less than I have paid for (more than once).. it’s a cracking chippy.. fresh dough for pizza not the bought in base.. cheese burgers are my fav.. no really a fan of the chips but I think it’s more to do with what there cooked in

hardly anything in the munchie box, soggy nan bread, watery sauce. not happy

Excellent, Always brilliant food and always piping hot :)

Food quality was not great and small portions. Delivery too 20 minutes longer than advised and when I called to find out where it was the service over the phone was minimal.

Some of the food was quite cold, and none of it done well.

honestly the worst pizza I’ve ever had somehow tasted sweet despite have sausage and olives. DONT GET PIZZA

Pizza crunch was light and crunchy, not drenched in oil like most places.

Waited 3 hours on a delivery that didnt get delivered, place is a joke.

They checked complete on the order without delivering, :(

30 mins late and counting for a regular customer.. No call back or nothing.

Food was disgusting!! Chicken strips where burnt and hard , got a chicken breast and this was burned also and so dry! Never order again

Just had the most delicious lasagne from Neptunes, really well cooked and tasty 😋

I use this place a lot. Good chippy food and delivered quickly. I felt bad that I didn’t have a pound coin for the driver.

One of the toppings on pizza should have been spicy chicken but was just plain chicken. Aside from that, pizza was great.

Can't fault our order at all. I'm a bit of a pretentious foodie and we ordered for a guilty hungover treat, but - hand on heart - my donner calzone was unimpeachably delicious. The nicest thing I'd eaten in an age. My partner really enjoyed his pizza and my pal's fish and chips were proper lovely. Will definitely order again.

Got wrong order. Didnt order a battered pizza.

Food good also piping hot,everything good as usual highly recommend

Neputunes has returned to its former glory after my cold chips last week. This time pizzas and chips were absolutely delicious and piping hot. Base tastes home made - can't recommend this place highly enough when their food is at its usual standard.

Good was great as always, food was ready to collect exactly on time

Usually I love this chippy but the chips didn't taste as if they were freshly cooked so most of them went in the bin.

our food was cold when we received it. we also paid for 2 cans of irn bru as well as the 2 we got in the meal deals but did not receive them.

This food was over 2 hours late and completely cold. With no apologies. They also would not answer any calls I made to this establishment. Being busy is understandable but the ignorance is unacceptable.

ordered food from here at 6pm, the food was delivered at 20 past 8 and it was freezing cold by the time it got here, staff were very rude! strongly advise against ordering from here!

The food tonight was absolutely horrible, all dishes we have ordered in the past and have been deliscious, but tonight it was horrible the donner meat tasted like undercooked plastic, and the chicken kebab like burnt rubber, not to mention the sea of grease at the bottom of the bag, the grease actually hid the taste a bit, but then I may aswell have drank a glass of vegetable oil for my dinner.

I understand it’s the festive period but the food delivery was still very slow. Waited around 1 1/2 hours for food (approx 45 mins later than suggested delivery time) which was quite poor when it arrived. Wasn’t very hot and quality not great, which was a shame. Didn’t deliver juice with the order. Delivery guy said he had tried to call but no one had answered, which obviously wasn’t the case, so didn’t get chance to order an alternative. I’m assuming they were obviously very busy but no excuse to compromise quality. Mushy peas were dreadful!

can’t complain. warm, tasty and on-.time :)

Enjoyed whole experience,food was lovely,arrived when advised,it’s a nice touch texting to keep you informed about your order

After phoning to complain about something with the order but agreeing to continue the order. I waited for over an hour before I called again looking for my order to discover they had cancelled my order. I never received food and their service was terrible. Never ordering from there again.

Very good. Fresh and hot. Loved the Nan breads and the sauces.

Very over rated, over priced, and poor quality food,

Fish was breaded not battered as you/we expected from a chip shop and had a lot of bones still on it 😕 Sauce on the chicken smelled horrid An tasted it to (sorry)

Family meal deal is great value for money

great food! didn’t realise when I ordered ‘fish’ that it actually came with chips so went and ordered a side of chips alongside it. so ended up in a sea of chips but mum didn’t raise no wimp so I ate the lot anyhow

Pizza mmmmmm. Love pizza from here normally quick to deliver.

Paid for my just eat not to arrive and doesnt help they dont answer the phone dont take orders and money if yous aint willing to give the customer there order !!!

Pizzas are fantastic, will be ordering again.

Cracking chippy best chips about and steak pie

Pizzas are fantastic, will be ordering again.

Shop called after I ordered to advise my delivery charge was almost double. This should be in your order area or shouldn't be listed under my postcode

Very unhappy with the service this evening.food was an hour late and when I called the restaurant the driver hadn't even left yet. The person on the phone said it would be another 10-15 mins after already adding more time on to it. No apology from the man or the phone or the driver Absolutley ridiculous service . Wouldn't order from here if you want to eat on time or it to be warm when it eventually arrives.

something hard was in my food and chipped my tooth

Fish batter was a little soggy but this was due to steam. Was lovely cand hot, very tasty. Best chippy chips I've had for a long time

I got a baked potato and spicy chicken and macaroni cheese it was the most disgusting food i have ever had recieved awful customer service and cheek from the takeaway and they refused to help i will not be ordering from here again complete joke of a place !!!

Food was disgusting: mushy peas were very sour tasted like they had soaked in vinegar for a few hours. Fish had bones in everywhere not really edible and batter was so soggy, chips were really greasy felt like they had been cooked hours ago and just reheated. Curry sauce was like water no thickness no flavour nothing. Battered sausages were anemic didn't look like they had been cooked properly and didn't taste nice at all. Food was not hot either it was luke warm. Our order should of been £15.90 delivery man didn't even know how much our food was and questioned our address and food order twice. The only good thing about the meal was the bottled drinks of Irun Bru and Diet Cola Cola. Definitely won't be ordering from here again.

Food was cold just was put really off with it won't be ordering again

great food and great delivery service time places 21.00 said delivered time 21.55 came at 21.25 great will use Neptune again from graeme tannahill

First time ordering. Fast delivery, polite delivery driver. Food was good and fresh. Definitely order again.

Order was 30 min late and some pieces were missing.

Burger was great but ordered fried chicken supper and no chips came took a bite of the chicken and there was blood oozing out all through it. Still waiting on a replacement supper but totally put off now.

Ordered a stuffed crust Milano pizza with smoked sausage and received stuffed crust smoked sausage pizza missing 3 main toppings with very little cheese on it. Couldn't afford to wait any longer to receive correct pizza order as had to go to work so most of it went in bin. Frustrating as Neptune's pizzas are usually great so can only hope it was an off night for them.

Chicken was slightly pink which has worried me. They also need to write on the menu that a chicken twister is a wrap as I thought it was chicken strips and then a wrap arrived. Never follow my instructions asking to put salt and vinegar on the chips.

Sent wrong order, took so long was too hungry to wait for them to switch

My order was just over 32 minutes late, and lukewarm. I phoned the restaurant, and was told it was because they were busy! Bad customer service.

Delivered the wrong type of Fanta. Mozzarella fingers were solid and under cooked. 16" pizza was the wrong base.

I got the wrong meal but it was still great

Best place we have ordered from for far too long.

Great pizza and potato wedges are brilliant too. Quick delivery too for a Saturday night. Would recommend and use again.

Food lovely as always but disappointed in amount of chicken given tonight, food arrived early which was great

Chicken was amazing pizza was pretty good

The fish was cold and was completely tasteless, the batter was wet and limp. Disgusting. Plus they called me and told me to give the driver another £1 for delivery! £3.50 In total.for cold limp food!