Based on 402 opinions finded in 1 websites
Based on 402 opinions finded in 1 websites
Nº 192 in 882 in Kingston upon Hull, City of
Nº 16 of 85 British in Kingston upon Hull, City of
Opinions
Been to every napoleon in the country and Hull is absolutely my favourite. Great staff great food always make you feel welcome, fabulous thank you
Helen B . 2024-10-18
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Visited on numerous occasions over the years, but my visit last night was the pinnacle so far, hence my first review here. From first stepping through the doors, the welcoming and bubbly attitude of the female receptionist was amazing. The exceptional welcoming continued in the bar area, we were served very promptly with our complimentary drinks of choice, then shown to our seats in the restaurant area shortly afterwards. The attentive, helpful and very professional manner of the waitress throughout was impeccable. The food is always very good, but tonight, just like the service, was absolute next level, the food was an orgasmic reaction in the mouth, everything was perfect. On the gaming floor, there has been a positive change in layout, what I did notice particular, was a massive improvement with the valet service, there was not as many “staring” security staff, so was a lot more relaxed for sure. Thank you to all concerned. Highly recommended.
TheDazzlerInc . 2024-09-11
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Yet another great dine in style deal, the food quality for £37 is outstanding, staff are always great and the steak is unreal, I’ve paid well over twice that at Tomohawk and it does come close to Napoleons.
AndyM . 2024-08-05
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Had the bacon cheese burger tonight, was spot on, fresh and bought out quickly and piping hot. Full of flavour. But as always the highlight is jason behind the bar, exemplary service as always me amd the wife always comment how he knows everyone's names and remembers what everyone drinks. Couldn't ask for better customer service
Guide19977980114 . 2024-08-02
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Daughter’s 18th and 19 guests. As expected, food and service was superb. Restaurant manager particularly excellent, reflective in her team. Much appreciated. A happy 18 year old.
hullmdp . 2024-07-21
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We really enjoyed our visit ,Dine in style package very good value and top class food aswell ,compliments to the chef ! Lovely helpful staff, from reception ,waitresses ,bar and croupiers all good :) would definitely recommend and we will be back ,thankyou :)
Flyer41730438797 . 2024-03-18
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Love this place. Went for New Year’s Eve and it was amazing! Great, staff, service and food. Couldn’t fault the place. Looking forward to returning.
Elizabeth T . 2024-02-08
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Big thanks to jack for show me bit love and tony for take time listen ? The staff here are best casino dealers in town always got right attitude and smile on face. Best casino in hull by mile.
Billy P . 2023-12-06
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Took my parents to Napoleons for the dine in style deal, absolute bargain for £35 a head, Beer, 3 course meal and a £5 chip, firstly I would like to mention the staff, the main lady was so friendly and a good laugh, and the staff in general were lovely, we even got an extra dessert for free by mistake, all the food was great quality, the steaks especially were better than some high end restaurants who charge more than £35 a steak for, on a whole we had a great time, quality food and a fun time in the casino that took all my money 😂
Meekon21 . 2023-10-07
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It was a refreshing experience to go out as a large group and not experience one problem, beyond the fact I had placed the wrong order for one guest. The customer service was excellent throughout the evening and they even corrected the order without any fuss at all. The food came timely, was absolutely gorgeous, not one complaint from 14 of us, vegan was catered for with some nice options. Any little dietary requests were dealt with smoothly. I totally recommend it for a fun evening out with family and friends
Travel04316064028 . 2023-10-02
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A nice first time experience. Enjoyed a lovely meal & pretty much doubled my money and got a meal out of it too!
T7252ZIjanetw . 2023-09-18
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Perfect night. Never had a bad night yet, at Napoleon's Hull. The food is excellent, service is excellent and my apologies to the chef👨🍳. It must go against every chef rule in the book, I really do enjoy my steak burnt, my requests to have it done this way, are always met. Thank you all.
Y8255FVanneh . 2023-08-18
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Really enjoyed my day at Napoleon's it was also my lucky day! Basically got my meal for free too very nice staff too
122immih . 2023-07-06
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Wow wow what a lovely place this is we was there for our 25th wedding anniversary and what a lovely meal and the staff was so friendly and wonderful, cannot wait to eat there Again
Abbiealex7 . 2023-06-01
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I had a charity fundraising night here to raise vital funds for the NSPCC and it was a fantastic experience from start to finish. Penny has been brilliant to work with, helping me plan and organise the perfect evening in the run up and during the night itself. The night was just brilliant- all of the staff were so attentive from helping me set up and throughout the night Itself. The food was amazing, and we raised an incredible £780 for the NSPCC. I can't think everyone at Napoleons Hull for such a brilliant event, you are all ace! ☺️
JazzyDannie . 2023-05-25
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Having not been to Napoleons for a few years we decided to go on a Sunday for the 3 course meal with a drink and betting voucher.What a great deal it was..Large choice of drinks..cosy restuarant..amazing food and great friendly service and a win on the gaming machines to top it all off..This deal is really great value for money and we definately will be back!!
Jace0102 . 2023-04-03
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Had a excellent meal was perfect grub and very friendly staff. Just keep a budget whilst your in the casino !!!
286elliotdougieee . 2023-03-14
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Went last night for the first time and it won't be my last. The staff were friendly, helpful and professional, the food was amazing, so much choice, then a little flutter on the roulette finished my night off perfectly, plus if it's your birthday month and there's four or more of you going the birthday person goes free, win win😀
Boozy65 . 2023-02-17
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A group of us came here forca meal, catch and occasional bet. The meal was fantastic...beef fritter for starters, steak mushroom sauce and veg for main and a tart for dessert...followed by a quick spin on the tables. Great night, felt very safe and staff...
helenh567 . 2022-11-28
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We went early in the evening around 5pm to visit the casino. It was a great atmosphere. We are already members of the casino as we have visited for gambling reasons in the past. This time we had a meal from the bar menu and...
sarahjE2007QL . 2022-07-10
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Booked a table for 8 to celebrate my Fathers Birthday. all ordered fillet steak with sauces & different sides. All steaks came back over cooked, the sauces were tasteless bland gooey & disgusting, the side were either under cooked (triple fried chips) or over cooked...
andreawK7790LI . 2022-06-19
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Went for a dine in style 3 course meal and yet again the food was outstanding and the service was excellent. Whoever has hired and trained these waitresses, take a bow, they where superb especially Lucy. I have been for a few meals here and...
W7288OHtonyc . 2022-04-10
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Girlfiend and I had a belated valentines night here, the 3course meal was amazing, compliments to the chef . Our waitress Lucy was brilliant. A great night will definitely be returning ( with maybe more luck in the roulette wheel )
Paul M . 2022-02-19
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As a complete newbie to casinos and betting and all of it really, I cannot recommend Napoleons enough. We walked through and the entry staff were amazing at explaining everything. We went for three courses and drinks deal with a complimentary chip to spend, I...
Amy S . 2022-02-12
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Visited this weekend with family as a birthday treat. Staff were warm and welcoming in all areas of the building. The food was fantastic as previously visits and service spot on with timings. I was disappointed though that you no longer get a chip and...
Molly1983 . 2021-11-28
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Excellent value. Visited for the first time yesterday, had a meal in the bar area, great quality food and very reasonable. Looking forward to returning to try the restaurant which looks very smart! . Not a clue on the gambling side of things but we’ll...
yorkshirepop . 2021-11-28
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We booked the restaurant/casino for a 50th birthday celebration. We had an amazing night. The food is superb and unbelievable value for the quality. The atmosphere at the venue is lovely. The staff really make it. They are very friendly, efficient and had have endless...
PKHDFR . 2021-11-15
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I went to napoleon's last night with quite a few of work colleagues, the food was absolutely spot on. Excellent. Cant wait to return.
donnapops . 2021-10-19
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Well what a lovely night we had ! The food was beautiful and we had a brilliant experience!! And to top it off the staff members names ( which I noted due to their hospitality) Jason & Emily where perfect hosts to us and they...
Tony H . 2021-09-02
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We visited as a family to celebrate our daughters exam results- this was our second visit in the last two months and it was faultless The Steak served was to die for - the Rib Eye was sublime, all 3 courses where excellent The staff...
davel1887 . 2021-08-12
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I highly recommend going for a meal here. The food was delicious, extremely good presentation and one of the best meals we have had for a very long time. The service was fabulous and every member of staff we met was very professional and friendly.
joyorkshire2 . 2021-08-11
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We visited Napoleon’s restaurant as a family of 4 on a Friday evening and from the moment we arrived ‘til the moment we left, the service was nothing short of exceptional. The lady greeting diners (sorry I forgot her name) was warm, friendly and just...
Ross_East_Yorkshire . 2021-06-19
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We went to Napoleons for a midweek meal out, it was the first time our Daughter has been to the Casino. What a fantastic meal and great service It’s always immaculate and a great meal out I would recommend to anyone considering it
davel1887 . 2021-06-19
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booked in advance - covid measures seem good welcoming staff (as usual) with excellent service had a 2 course meal, yorkshire pudding starter with roast beef main really good food as usual
patrick-warner . 2020-09-08
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We enjoyed a meal here on a Saturday evening, it was quiet as usually would be packed (however not long open since Covid). There was 3 of us and we had - sweet potatoe & leek soup, chicken liver pate, mini prawn cocktail for starters....
Sue97a1976 . 2020-09-05
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Food as good as ever, staff as good as ever, cleanliness is key to keeping us safe, and the food crew have got that right too. So glad to have this team back. we felt very safe in the catering teams presence- thank you. The...
Tim B . 2020-09-04
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Another Excellent meal and very enjoyable. Another problem with the bill, it is the fourth time I have had an over charge on my bill. Please sort this out as it leaves a slightly sour taste on what was otherwise a great experience.
wooy . 2020-09-04
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Excellent service, very attentive staff. Our table was set near the casino, lovely surroundings. The menu choice was amazing, we both had spiced butternut squash samosa for starter. For main wild mushroom and smoked cheese galette and my husband had spicy tomato sweet potatoes chickpea...
Gina B . 2020-08-31
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Visited the other night after reopening after covid i think its time for a menu change as not a lot of choice now and noticed smaller portion sizes also no longer do the 5pound chip with meal so not so good value for money.
Jo P . 2020-08-20
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Came here on a Saturday night to sample a meal in the pub side of the casino rather than the restaurant. We had a nachos to share and I chose fish and chips both of which did not disappoint and I was very full and...
PeteB73738079 . 2020-03-15
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Wanted to thank my Husband for caring for me while I’ve been ill. Internet search Napoleons popped up, great choice of meal/bar snacks. I decided on the Dine in style. Famous meal choices as am a vegetarian, all three courses lovely presented food - top...
Karen L . 2020-03-05
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£11 burger pint and £5 chip. Great value. However tables all reserved for eating. No where to sit and wait for a table to be available/ have a drink. An oversight???
Marcus P . 2020-03-02
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Normally I wouldnt be the first person to be suggesting a must do place to go is a casino, I must say that my experience at Napoleons are helping me to change my opinion of gambling in general. I came here with a friend in...
Steve N . 2020-02-16
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4 couples booked on the offer of “ in style dining”. The 3 course meal was excellent with attentive service. The dining on a Thursday eve was quite full which always tells a story. The price of £26 pp includes a free drink & a...
carolynn25 . 2020-02-15
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wow i usually rave about the restaurant but sadly not last night, my hubby was happy with his ,but last night i found it totally overpriced for what we were served, my starter the fishcake was a runny pulp filling which was only warm the...
3mitch . 2020-01-18
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Took mother nlaw for bar meal at casino, i got indian platter n wife n her mam got fish dish, wow, brilliant food for tenner n then u get a 5pound chip to play with, cant b beat for value n quality, 👍😁
Barry B . 2020-01-14
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Had a great night out here, did the dine in style for £26 and got drink, 3 course meal and £5 betting chip, ended up winning on roulette so the meal was free in the end! The food is superb too, i had fishcake starter,...
Billy R . 2020-01-08
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We've been for the last few Christmas eves with friends and as always the staff and food don't disappoint. The staff are very friendly and welcoming and know how to treat diners. The menu can at times be limited but is always tasty and plentiful,...
Julian C . 2020-01-05
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We hadn’t been for a meal here for a number of years, usually come just got the casino, but came for a night out with friends. They were very impressed and will go again we enjoyed it and introduced our friends to napoleons. Excellent meal...
811sharnah . 2019-12-31
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This place is very good it’s easy to gain entry they just take a few details and take your photo. The food we had is very good it’s all hot and very tasty. We went for a party you get a £5 token to bet...
Denise A . 2019-12-08
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Gaining entry although straight forward you may well have to wait and “outside” as the lobby area can be “snug” for a lot of people. To me this casino needs bringing into the 21st century building/accommodation wise. Restaurant and food is highly recommended.
mickplaice . 2019-11-11
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Great night at the casino with the family. Had the dine in style offer and the food was amazing! Would highly recommend the food here!
kt148 . 2019-10-11
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We have been coming here since it opened 20 years ago and it is still as good now as it was then. It still has the same jolly, friendly staff. The food is always good as is the service. Here's to another 20.
chrisb288 . 2019-09-27
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greeted with a glass of wine food done to a good standard very nice starter smoked salmon and prawns main course I had steak medium rare deserts I had cheese and biscuits, everyone was happy with their meal this was a set menu with plenty...
meltaylorcm . 2019-09-23
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Has a meal out with hubby , present voucher from daughter n partner grandchildren , food nice , service a little bit concerning , but over all a really nice night x
Xxxxuno . 2019-09-04
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Good value cafe bar menu and their offers are great even though they are really trying to get you to gamble. I recommend a dine and dash.
Yorkshirespotty . 2019-09-03
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Wonderful food as usual, bar and serving staff attentive and friendly. After the meal we had a flutter and were entertained and educated by Ash on the Black Jack table.
Jann P . 2019-08-30
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I recently attended a charity fundraising event here. The food was amazing (as always) - a chicken main course with a great selection of vegetables and generous portions plus a delicious passionfruit cheesecake with the most mouthwatering cocnnut ice cream. All the staff from the...
SightSupportHEY . 2019-08-30
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Excellent meal. Started with the bruschette followed by roast belly pork. Superb. Service efficient and quick.
patriciagill2801 . 2019-08-04
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Conor, brilliant guy, Jon is lovely, Hope... she gives me it! Down in money, Up in spirit, if I could pay in laughs I’d be here every night
J7079RRlaurenm . 2019-07-11
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been coming here for few years always been good value for money but the last couple of times weve been I think prices have risen and portions smaller the menu choice is quite poor to previous menus and wish would bring back surf and turf...
Jo P . 2019-06-15
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The staff are excellent and friendly and if your going in to gamble its a great venue. However we used to go in regularly to take advantage of the 3B's offer or just the free £5 bet with any bar meal. Over the last 3-4...
Z8275IGash . 2019-06-04
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We were a party of four and came mostly so my Mum could have a quick gamble, but WOW! Lovely meal! We all agreed it was cooked and presented beautifully and there was plenty of side vegetables. Two of us are vegan and we both...
jasanthus . 2019-05-29
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We booked a table in the restaurant and arrived 30 min early so we could have a drink in the , the drink prices are very reasonable, we were a party of five and all of us had the 3 course meal, the food was...
john l . 2019-05-26
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Ate here with friends but didn't use the casino. Had a very good meal indeed, really surprised as I thought this was a casino, not a restaurant. One of the best meals we've had in Hull.
Hessle . 2019-05-26
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Booked the meal along with the £5.00 chip for the tables and a drink .An excellent meal well presented only one down side the veg needs too be cocked a little longer but other then that for the meal was 10 out of 10.With the...
olgamay2018 . 2019-04-27
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Visited this week with friends and we all opted for the 3 B’s which is a burger a beer and a £5 bet which is great value. 2 of us had the veggie burger and 2 opted for the meat version which were all very...
neenee1965 . 2019-04-21
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Great value 3 course meal with drink and £5 chip for £18.50 (ish) Menu does change every month or so, so always a suprise The Yorkshire pudding starter is great and so is the roast beef main Today I had a mushroom tart starter, oriental...
patrick-warner . 2019-04-18
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Had a night out here and had a fab time as usual! We had the 3b’s offer which consists of a burger free drink and £5 chip for just £10! It’s such a bargain and the burger is really filling! Atmosphere is fab and will...
kt148 . 2019-04-04
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The food and service at the casino is generally very good and we often book the Dine in Style option which includes the £5 chip. However, you can no longer cash the chip at the roulette tables for smaller denomination chips. You have to exchange...
Kerry H . 2019-03-28
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Had a night out with friends for a drink and food. Enjoyed the overall experience, staff friendly, helpful and the standard of food proved to be that of a high standard, tasty, fresh, well presented at a reasonable price, with table service from two waitresses...
910lah . 2019-02-21
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Despite being early evening (6pm) it was very busy when we put our name down for a table in the bar. it would appear some people see themselves as exempt from the need to join the queue for a table as they just sat down...
Dean H . 2019-02-17
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went for a meal for valentines day. absolutely beautiful. couldn't fault it in any way. pink gin raspberry cheesecake was amazing will definitely be going back excellent value for money
AMANDAWATSON2017 . 2019-02-15
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Whent there with family and all had the 3 course dinner, I must say we was very pleased with our meal with a wide choices to choose from, with excellent service and pleasant staff.
Jon2412 . 2019-02-10
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Ate here recently with work friends. We opted to eat in the bar using the bar menu. Ordered food which came fairly quickly. There was a problem with my friend's food with it not being as hot as they would have liked but this problem...
PeteB73738079 . 2019-02-03
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We booked a table for 10 people for New Years Eve, the service, food and atmosphere was excellent. The table was reserved for us all evening and was set with party hats and Christmas crackers (very good quality) We had a 5 course meal which...
Caron C . 2019-01-30
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Maybe it was just an off night but neither the service or the food was what it used to be. We arrived just before 6 for a table booked for 6. We were shown to our table quickly and explained we didn't have long as...
W4055WPlizs . 2019-01-20
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We have become regular diners at Napoleans for the bar meals and the "dine around" offer. Both are excellent value and include a £5 betting voucher for the tables or roulette. The food quality is very high, with a good choice of dishes. The kitchen...
John_CQ4891KQ . 2019-01-16
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Well what a pleasant surprise Napoleons turned out to be ,right from the warm welcome from the very helpful girls at the reception desk to the excellent waitresses and bar-staff.The quality and presentation of the food was on a par if not better then some 4/5 star restaurants i have visited ,the menus are both imaginative and very tasty as well as outstanding value for money.The restaurant itself has just the right level of subdued lighting and background music to make for a really nice ambiance .A complimentary £5 casino chip is a nice added bonus.Now the casino itself ,very very very user friendly with superb croupiers/dealers who are more then happy to explain the rules of each particular table.Don't panic about blowing the weeks house keeping money,you can get chips for as little as .........25p which is really good as it gives you a chance to get your bearings without costing you an arm and a leg.In summary a great way to spend a very pleasant evening in lovely surroundings and nice people.
Gerry631 . 2017-10-11
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As a family we love Napoleons restaurant and have visited may times over the years. We booked a special Boxing Day meal and this wasn't any exception-it was fantastic as always.Sam looked after us and we couldn't have felt more special. Food is always excellent and fantastic value too especially if you can manage the 'dine in style' 3 courses you get a £5 playing chip and a drink included.I cannot recommend enough!
porkinsHH . 2017-01-09
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A first visit celebrating a family birthday (with a birthday meal voucher for a FREE 3 course meal) The bar and restaurant are very welcoming and the staff were lovely and very attentive. The meal was A la Carte and was very well presented and tasty. The service was friendly and efficient. We did notice they also serve bar meals and the platters did look tempting.
Diane G . 2016-06-27
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Visited Napoleon's on Thursday night; twenty of us, opting for the 'Dine in Style'. This is three courses, with a drink voucher (pint, glass of wine, spirit or soft drink) and a £5 gaming chip. Some of us weren't members but were quickly signed up as guests. We were seated quickly and drinks orders were taken. We had pre-ordered our food from the April menu & our starters arrived within minutes. Selections included: fresh tomato soup, duck rillette with a celeriac coleslaw type thing (lovely), prawn cocktail and a melon medley (salad?) All were hoovered up very swiftly!Mains:Swordfish - sadly a thumbs down; described as "tasteless, watery and boney"Brisket of beef was delicious, and HUGE.Pork loin was moist and tasty.All accompanied by Delphenoise potatoes, and fresh mixed veg (cauliflower, broccoli, carrots and green beans). All hot & fresh.Puddings were gorgeous. Peanut butter cheesecake, frangipani tart, banana brioche etc.Service was spot on.Definitely be back.
HotRibena . 2016-04-28
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Only been once before but was nearly 8 years ago, went again for the mother in laws birthday and cant rate it enough! I'm quite picky so wasnt overly confident in the choice for the february menu, i went with chicken ceaser salad for starter, the steak and prawns for main and trecle tart for dessert. I canot fault one thing with any of dishes, absolutely perfect and so so so nice, very well presented and very generous portions. Will definately be going again! Plus its actually quite a bargain when you take off what you'd spend on your free drink and the £5 chip you get to play with. Incredible!
natz439 . 2016-03-04
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Having gone to the casino on Saturday night, & having not made a booking for the restaurant, ( big mistake). We were lucky enough to be treated like royalty & had a table made up especially for us just off the restaurant,The food was excellent, beautifully cooked & the portions just sufficient to satisfy without overfacing.This restaurant is excellent, the service peerless & to be highly recommended.I would certainly return, but would book in advance to ensure getting a table.The casino itself is very busy with a varied clientele, & having visited lots of casinos over many years, I was very pleased to note that some sort of dress code applies. There were no hoodies, baseball caps etc that I have seen in other casinos.Well done Napoleons.The only thing I could possibly criticise would be the lack of interaction between players & dealers, but that could have been down to the sheer business of this excellent casino.Thanks to Mick & all the staff for an excellent night out. We shall be returning.
brian b . 2014-07-06
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