Nando's - Windsor in Windsor and Maidenhead

Great place with a cosy atmosphere! The food is great and it's a really great place to eat, especially after visiting the Windsor Castle

Visiting Nandos Windsor is always a pleasure. The staff are attentive and efficient and the management team are always leading by example with their customer service. Nicole (a manager) has explained in detail the extra care they take with orders where an allergy is declared in the past. Our last visit last week, there was an issue with our order that she rectified immediately. Really impressed with this branch.

Friendly staff and very child friendly. We were given a table straight away and the food was served quickly. It was all delicious and we were made to feel very welcome.

This is possibly the nicest Nandos I have been in. The location of course is fantastic right opposite the Castle. Food and service were great and very fast.

35 minutes wait on a lunch break. Not a fast food with less quality than a fast food. Understaffed, look for a different option if you are in Windsor. There are many better. It's not even the cheapest option. Overpriced.

A busy weekend but really great food and service.

Excellent service from Sania and Mo. Enjoyed the food as always. Very accommodating for our request to move tables. Lovely atmosphere. Will come again. Thank you!

Mo assisted us today and was exceptional, went out of his way to make sure we had an amazing experience.

Sanya was a wonderful staff member, made sure she made the visit comfortable and got everything needed, on top of it she was very kind and appreciate people like this!

Nice staff Amazing & fast service

The only downside is that you have to wait, always busy during evenings. We had to wait for 45 minutes. The food is great as always and the staff are nice. The location is very nice just in front of Windsor Castle

Fresh cooked food. Amazing experience worth visiting again and again...

Food was great and great value too. Service on this visit was quick and polite. Food was super quick and tasted as you’d expect. I simply can’t complain for the value

Friendly greeting at the door and no delays in getting a table. Ordering process was simple on the app, food and drinks arrived quickly and with a smile. The soft serve ice cream machine had a fault but the staff were able to reboot it and a few minutes later we were in business, much to my 11 year old's delight.

Discussed by the attitude of the staff. I ordered via nandos app multiple times and eveytime there are issues with the order. This time it was pretty much an order that I didn't place and I was put through to Deliveroo instead of being helped by Nandos staff.

Love it ! Food and views are amazing

Staff are friendly and attentive. Food tasted good.

We were welcomed warmly by Manager Mo who made sure me and my family had everything we needed. Food was on point as always, but compelled to review as Mo left such a positive impression and @Nandos you need to hire more like him.

There was a wait but my number was taken so I could go to the local Wetherspoons for a pint while I waited. I received a nice welcome. The food was cooked well although I was surprised at how warm the mild flavouring was having had it at a different branch. The wrap didn't seem to have a great deal of filling and my husband was hungry again not long after. Quite a noisy atmosphere so not a romantic place to go.

Really appreciated the help of Maisie. As a collection of old duffers she showed great patience and humour with us as we came to terms with the menu and ordering process. She made our visit very enjoyable. Maisie deserves a black Nandos card!

We had a great time at Nando’s 😃 Steven offered us the best table and he was always helpful and friendly. The chicken was juice and tasty, everything was wonderful. Thank you Steven 👍🏼

This. Is. Amazing. My favourite restaurant I've ever been to. The food is amazing, so tasty, 5 stars. I simply love nandos. The waiters are very kind. The atmosphere is lovely and the music fits with it. The food comes hot, and is reasonably priced, just a bit much for larger groups. It's very popular, but for good reason. I'd come here every day if I could.

Great service and th food was excellent t

Absolutely abysmal service, food quality and customer service following my complaint. Placed order at 6:19pm for delivery, ETA stated 6:45 to 6:55pm. This kept getting pushed back and back until the food was eventually delivered at 7:55pm. We ordered two meals. One meal came without the corn and without peri peri chips. The other meal, a pitta, was requested without onion chutney. The onion was in the pitta. The whole meal had clearly been sat waiting for delivery for over an hour and was stone cold. I called to complain. The customer service person hung up the phone on me when I made clear I was not happy. When I called back I spoke to the same person. No apology for hanging up, no explanation for hanging up! This person urgently needs customer service training. I was refunded for the missing items. I expressed my dissatisfaction that I had still paid over £30 for a cold and miserable meal. I was told this would be escalated and I’d be contacted within 48 hours. Now 4 days on and surprise surprise, zero contact. Needless to say, I will not be a Nando’s customer in the future. App deleted.

Manager was really wonderful and helpful. Staff were friendly. Meal was delicious. Thanks so much to them.

Brilliant service from Reuben!! 10/10

Pathetic experience. Very Rude staff. To our surprise portions were way too inconsistent with other nando stores, so small. Beanie pitta was horrible, and i am having it from many years so I know what it should be like.

The usher was super rude, pushed me to dark cold spot when I told him, that there is a nice spot under the glass roof. “You will sit here! Everyone sits from here!” What the heck? How can anyone be like this to the customers? I went to ask other staff and sit at the nice spot in the end, but why to have rude person at the entrance? (16.7.2024 at 19:15) Edit: Improved to 3* for prompt reply and promise to resolve my issue. Food was great as always!

Delicious and meaty African chicken! Accompanied by a variety of chili sauces, it’s an endless aftertaste!

All good as usual, very helpful staff.

I haven't been to a Nandos in 10 or more years but always had liked it so was excited there was one just down the road from my hotel in Windsor. I was very sadly disappointed. While the high tech stuff is my sort of thing it was a terrible experience. The "free" Nandos Wi-Fi could access the internet as was overloaded, and as walking is tough for me had you use this to order as nobody is there to actually take orders, all the servers do is clean tables, give you one and bring whatever you ordered, no real service. the food was quite good, I had a nice wrap with hot sauce, but the chips were quite lame. And only limited selection of bottled beer. And it was packed with lots of screaming kids with nobody caring. I have to assume this is the new normal experience so I won't be back at this or any Nandos again other for maybe a takeout if they do that.

I put my order in on the app wrong and the manager unprompted helped me realise and fix my order and then put my food on a priority. There was an issue with unwanted guests and the manager also swiftly and discreetly fixed the issue and made sure my friend was ok. I really enjoyed the meal and the service thank you so much

Nice service, I enjoy eating here everytime I visit Windsor.

The girl at the till redeemed my chili from my loyalty card. I didn’t want to use it and she used it without telling me. I got home and noticed this was missing from my card. When I looked at the receipt, my chili was gone. I did call the restaurant and the manager on duty promised to get back to me. What a smart girl. Red chili is not £9.70. Now I will keeping an eye on my rewards. Ashford Kent branch, I am coming. I know you’ve done this as well but now I know how my rewards are being misused.

Came here to claim a promotion for free saka-sauce, right at 3:30 when the promotion started and they had told me they had already ran out and they only had 8 in stock. How does that make sense? How could they run out when I came right when the promotion started. What a joke! Definitely has changed my views on Nando’s for the false advertising. Very very disappointing

Food took an exceedingly extended amount of time, around 50 minutes with 0 apologies, compensation or assurance that the food was coming. We were served by a tall man with a goatee, dark brunette hair and a silver earring on his left ear wearing jordan 4s who was incredibly nonchalant and unhelpful when it came to the food. I am absolutely disgraced by this lack of interest and help in your customer aspect. He was flirting with customers and being exceedingly relaxed However a polite man called rasheed, who wore a turban, provided exemplar service and deserves an immediate raise.

I was there for lunch and when I was about to give my order there was one server at the till and he just completely ignored me.. then I realised he was serving someone else and she went away for a minute.. it would have been nicer if the server acknowledged that.. instead he was just giving me looks and stood there.. then this lovely lady open another till and took my order.. after 5 minutes that grumpy server came to the next table and handed over the order to them.. after another 5 minutes guy sitting next to me said it’s not his order and I realised it’s mine and I told him it’s mine, and the guy just passed it to me.. the server wasn’t even there to be seen.. no apologies no what so ever.. food was alright.. then I paid for my dessert separately which was chocolate pud and came to my table and that grumpy server came to after awhile and told me they are out of chocolate pud.. and offered me chocolate cake.. I said it’s fine.. it was cheaper than the amount I paid.. one of the worst experiences I’ve had in a Nando’s.. bad service from that one server, not all of them though..I didn’t even stop to ask his name because it was that unpleasant.. disappointed

Probably worst experience in Nandos I ever had. We had to wait for over 20 minutes for the food. From 10 chicken wings, 2 were burnt, and rest were taken directly from the drawer. Dry breast in the burger. Chips cold and no seasoning. You could think no problem. There is a salt on the table, but you can't shake any of it out because salt was wet. Corn dry, it was kept in a hot hold for too long. Garlic bread wasn't browned.

Nice restaurant. Food wasn’t seasoned well. I have never had this experience while eating at Nandos is the USA, so it was a bit strange. Server was nice, but told us to only use the App to order food - the food in the App wasn’t updated with current availability of food. It took a while to order as a result. They reset the App and still food selections weren’t there to order. I finally after a long while figured out I could order at the counter. So did that. Not sure why we weren’t given this option. I was so hungry that day and we were flying out after so I was a bit disappointed about service, food, and how long it took to get our food to our table.

Regularly miss items off delivery orders!!

Well, what an experience, Charles is absolutely brilliant the way he catered for me and my table, honestly… he was a true saint. The things Id do to hire that man. Hes amazing!

Always know exactly what you are going to get. Tasty, freshly grilled excellence.

Wing platter for 2. Solid nandos, no complaints. New chicken gravy is the one.

The food was great but that’s about all. We asked for a table for 2 and a baby. Who is only 3 months old. We arrived and were squished onto a table for 2 and a highchair squeezed on. Whilst in between two tables, the table to our left was very squished aswell. Our baby is far too young for a high chair and even if she wasn’t there was not enough room to have one on the table. We were sat at the end of the restaurant next to the kitchen and it was ridiculously hot. We literally had to rush our food and leave as our poor baby was dripping with sweat. We wanted to stay for a pudding but couldn’t as we had to rush out. This unfortunately has left us very disappointed as we love eating there.

No wings when not advised online but could order a wings meal but not as a starter completely unacceptable I think ….

The only time I’ve been to this Nando’s and not been told to wait in the pub next door for a hour to get a table. And they’d run out of chicken! Only thighs were available. Won’t be going there again.

45 minutes to get your order? No, thanks.

It was full when we came with a kid in the rain. They asked us to wait and after waiting for about 15 min, they told us to move out and wait in the rain with a kid. The behavior of the staff was so rude to ask a family to wait in the rain with a kid. I would have been ok if they inform us initially that they don't have a waiting area but they kept us waiting for about 15 min after taking my name down and then asked to move out. Never go to this restaurant.

Solid 3 stars (slightly above average)… it’s just ‘okay’ - overpriced food for the quality. Over £15 for stale chips, stale mash potato & decent chicken 🤯. Lovely staff and good atmosphere helped avoid a 2 star rating.

Disappointed, was asked to wait 30 minutes with quite a few tables available. Was asked to leave and come back once I got the message . Just lost a customer.

I ordered food for delivery which never came despite the app saying it was delivered. Upon calling to check the status I was told the driver couldn’t find/contact me despite me being waiting at the entrance. Nandos customer service were of no help and would not contact the driver. Terrible customer service!!

Excellent service and good quality of food.. express type of food, not gourmet...

Fantastic experience 🙂 I enjoyed the ambience of the venue, and the staff were most welcoming. Tasha (Natasha?) took our order and was most attentive and professional in doing so. The Windsor branch of workers was great on the whole. No complaints. 🙂

Staff is slow at giving your food. Waited nearly 45 minutes and still nothing until i had to ask 2 waiters for our order!! Food was cold when it arrived. Avoid!!

I popped in for a quick dinner and was met with great service as soon as I walked in. The food came quickly and the staff were all polite. The lady who served me Tasha was particularly friendly, she kindly got me new cutlery when she noticed I dropped mine, despite it being self serve. She also seemed to be attentive to her colleagues, swiftly taking over the till from one of the boys who's shift seemed to of ended but was still taking orders. Thanks for the great experience Nando's Windsor.

I visited Nando's in Windsor for the first time, although I usually frequent locations in my area. The food in Windsor met all my expectations, just like in other areas I've visited before.However, the service experience was horrible! I visited on a Tuesday evening around 4 pm on the second of April. Initially, I was served by a lovely guy who I guess was about to finish his shift. He was assisting me at the till when a lady approached him, not even realizing that I was in the middle of a transaction. She was very rude to him (I assume she was the manager on duty, as she was wearing a shirt and had curly hair), not even allowing him to finish the transaction, saying, "YOU GO NOW." I felt very bad for the boy. Eventually, she did assist me herself, but with a very rude tone, unpleasant and loud voice.All the other staff members were lovely and helpful, especially the Chinese lady who always smiles and the boy with glasses, who was very helpful too.My advice for the regional manager is to have a meeting with your employees about this female manager. It's clear that they are very uncomfortable working with her, and I could sense they are afraid too. Not pleased.

I went to nandos windsor Saturday evening with my family. Special Thanks to Ahsan despite of handling the busy crowd his lovely arrangement for us and how he served and looked after us, such a gentleman. We really appreciate how manager Muhammad was responsive to every details to us. Glad that nandos windsor is providing quality food with great customer experience. Food was on-top served with care.💯

Expensive small portions but its tasty

Delicious food and great service

Came here for pre dinner drinks. Was greeted by the awesome Reign and Anil who were so caring and gave the best customer experience. Will return again soon with clients. I hope they are both working when I come as I felt so comfortable in their presence like they genuinely cared. Great job guys! Thank you for a great experience.

Food came very quick, was hot and delicious, staff were very helpful 😃😃

Nando's is my go to. The peri chicken 🐔 is always a banger. I've been to many Nando's and this is always good 👍. The only complaint is that the ice cream/yoghurt is never on(the only problem with every nando's)😢 please fix .

We had a dinner at Nando’s after long time, a bit of disappointment. They no longer have a normal mayo, only the vegan option, which isn’t great for people that don’t want vegan - if you know what I mean… Food arrived quickly, service was okay. It’s just annoying that now they charge you for literally everything. We asked for spicy jam sauce and the gentleman said it’s £1 for a little tiny pot of a sauce 🤦🏻‍♀️ In overall it was alright, but don’t think we will be visiting this branch again.

Went to your restaurant last night for a meal was turned away before 20.00 empty tables staff very rude and unhelpful.

Not so sure the music was right for the atmosphere, quite a loud environment to be in, the food though was superb. Good service.

I would not normally write a review on Nandos but this one deserves a special mention as I received exceptional service by Manpreet. Being a very busy Nandos opposite Windsor Castle I was really happy with the service received. We were warmly greeted by Manpreet, seated and served very quickly considering how busy the restaurant was. Again, thank you Manpreet for taking such good care of us! As a Nandos fan this is one the best I’ve been too and it’s especially nice to get great service from such a large and popular chain of restaurants!

Food took a long time to arrive at the table and portions are noticeably smaller than 6 months ago.

Food was delicious. Maria is a real asset to the place. Outstanding service from start to finish. Will be back

thank you so much Maria!!! the most amazing young lady took our order and set the tone for a great meal and time

We haven’t been for ages but thought it was pretty good here. It wasn’t expensive for 4 of us and the kids get lots of choice. It was a bit cold with the door though but apart from that all good

Nori and the whole team were superb. Excellent experience

Delicious meal with a wonderful old friend.

Tasty nando's food. The place is not that nice and a bit dirty I'd say.

Great chicken service was fast not too expensive

Very nice service and delicious food

Phil was an amazing waiter. He was very attentive and made sure we had everything we needed. I haven’t had someone go above and beyond like him. It made the food which was great even better. Will definitely come back and recommend this Nandos go friends.

With views like this, I will be coming back to Windsor again! Nandos is always a safe bet when with kids!!!!

Nandos is an amazing place with family. There was a queue when we arrived but with the online queue we can go out and when the table is ready we get notified via a message. The customer service was top notch and they managed to switch us to a better spacious table. The Nandos team is very welcoming. And coming the food it is always great experience with all the spicy sauces.

Food was delicious and friendly staff

Nice location, good food, good service. Will return.

Decent place and nice/friendly staff

A huge huge huge thank you to Fabi, made my experience pleasant

lovely grub nice staff .it was just mad busy ad to wait 40mins for table an same for the food couldnt pre book table like all other nandos

Terrible service, very poorly managed, under staffed, waiting times even when it’s half empty is 45 minutes, very little parking in the area

The atmosphere was lovely, especially the customer service I received from the delightful Stephanie– she served with a smile, and the food was great.

Very slow service. Food was over 30 mins late for a takeaway and there were several items missing. Unfortunately this has been the case on more than one occassion so I think this is more than a one off issue. There were other customers who were also waiting a very long time for their food.

Great food as always, tranquil, cool and calm.

We had an awesome experience here, all thanks to Muhammad! He made sure we had a great time. Food was great.Service was excellent. Definitely gonna come back again!

Julio 2023. Hora:3pm. No tuvimos que esperar, el ambiente agradable y la camarera muy atenta. La comida llegó muy rápido y está deliciosa propia del Nando's. Los servicios limpios. Después de comer las camareras se acercan para saber si todo está bien. Recomendado.

The food was amazing and the atmosphere was fantastic however there were a couple issues regarding service which I won't make public but it did let me visit down a lot.

Mix and Raquel were excellent! Very helpful and accommodating service! We loved our visit!

On 24 of July went in Nandos to be told there is a 40 min queue . Left my name and mobile no and the host said I'll be getting a txt msg and they will hold table for me just for 2 mins. 2 hrs and 30 mins left I'm in my hotel room , ate a pizza and no txt from Nandos.

Stevens service was outstanding... so smiley and happy thank you!

Had to wait around for someone to come and get us seated. After ordering and waiting around 30mins, we received our one starter. Around 30 mins after that we received our mains, one of which was cold. We had to remind a member of staff we had ordered 2 x perinaises and a bottomless. We asked 3 times after having to get up myself to go to the counter to ask for my glass so I could have my drink. No one came to the table at any point to make sure everything was okay. Service was very poor. Wouldn’t visit again.

Amazing food and service. This place has changed for the better from pre covid when it wasn’t run very well. However The new team here led by Mzo and Nori are awesome. Super smiling service, they enjoy working here and always give the best food. The restaurant is super clean always. Eleonora took our order and was very friendly and great service Will always come back with my 2 boys and wife. Great work guys! Gary

Had to wait very long for our food while others were served before us, we were then served some dead chicken wings, no taste, no flavour & cold. Ordered peri fries & received regular fries. Chicken burger was ok but not enough to save the day I’m definitely not going back

Always great to eat in Nando’s when we’re in the UK. Plenty of searing available. Good good. Our son loved his Nandino meal.

Très bon rapport qualité prix pour ce restaurant de poulets type portugais/africain. On a pris la formule à partager à 49£, avec 2 poulets complets et 5 accompagnements.

I tried hot-flavored chicken wings which were tasty, not as spicy as I expected but everything was great, especially, the service from Mr. Mubin who took care of us from the very beginning along the way until we got out of the resturant was super excellent. Impressive!

Great food and exceptional customer service from Ben and Manpreet. Really friendly, accommodating and catered for our needs to a great standard so very grateful. Will definitely be coming back soon.