Nando's Stratford in Newham

The food was Amazing and Humayra provided excellent service, she was really helpful.

Never disappoints! Good food, decent service and the order always comes quickly :)

Avi🥳 he so to good and Kind to us we enjoyed our staff meeting a lot..

Had a great time here, staff were very friendly especially Avi he was very friendly and kind ❤️

Hospitality hight level Avi who was look after us was so amazing very helpful and polite

We cane for a staff party meeting. We were quite a large group (there were ten of us) and the staff were so efficient with our food and helpful. Our server Avi specifically was super duper amazing and helped us to take a group photo. Food was amazing like always.

I really enjoy it my visit to Nando’s Stratford. My meal looks very good cook and nice portion.

Ricardo was amazing. Food was very good - great experience

Bad Experience - Poor Communication and Service I had a very frustrating experience at this restaurant. I asked for a glass of water, and they brought me an empty glass without any explanation. When I asked about it, they casually mentioned that I was expected to fill the glass myself. I wouldn’t have minded getting the water myself, but they should have informed me upfront instead of just dropping off an empty glass. When I expressed my disappointment, the staff kept defending themselves, insisting that this is "their service" and accusing me of being rude for questioning it. All I wanted was for them to acknowledge the miscommunication and admit that they should have clarified their policy instead of assuming customers would automatically know. Even the manager who got involved seemed more interested in backing the staff than addressing my concerns. No one apologized or admitted any mistake, and they kept asking irrelevant questions like whether this was my first time visiting. That doesn’t matter — what matters is clear communication and customer respect. Overall, the attitude, lack of accountability, and dismissive service made this a very unpleasant experience. I do not recommend this place unless you’re prepared to deal with unhelpful and defensive staff.

Me and my wife recently visited this place and we were served by namit. He was honestly outstanding and offered one of the best customer service we ever experienced. He made our day! Food and atmosphere was fantastic, definitely will be back!

Me and my couins we both loved the food we were served by Manu lovely guy really appreciate him great worker

Great service from everyone. Mila was exceptional with the service. 👍

Went to the place on Sunday and had a great experience while we were there. Rania provided the most attentive service and her positive vibe made the whole experience amazing. Had a really great time.

This is one of the best Nando’s I ever visited! People are really welcoming, especially Namit! He gave such a heart warming welcome and service! Highly recommend this branch!

Very arrogant stuff bottomless drinks were not available machine was out of order. No alternates were offered food was served moderately warm but not hot. Extremely disappointed if you are going for refreshing yourself don't bother going at Stratford Nando's

Great customer service, very clean and great food! My favourite Nando’s!

Fahiz was absolute amazing, brilliant customer service.

The employee named Mila was really nice! When I first came in she made me feel very welcome even when I was confused about what to order

Very good good felt very comfortable Mila and amanshu was lovely, they made sure everything was fine lovely service will definitely come back

The loveliest staff ever, himashi and mila were so lovely and helped massively!

Zaman is the best customer service person i have ever experienced in my life. he needs a promotion NOW!!!! he made sure that we had everything and constantly checked on us to make sure that everything was good.We were table 27. will eat here again.

Amazing Nandos! Customer service was incredible especially by the waiter Rafael! He was super kind and caring! Had a lovely time! Thank you 🤩

Environment is amazing. Staff is very friendly and helpful. Food is fine but dessert was delicious

Rafeal was a great waiter with excellent service, he made our time here very pleasant and easy, promotion pending 👀

We were initially sat directly under the north pole of air cons so needed to be moved. After that it was fine. Food was as expected. Can be a bit hit and miss with how fresh the corn is but this was great. They do a good Mac n cheese.

Rafael is always very friendly, he served us twice now and he's always in a happy mood. He offered to bring us all the sauces, cutlery etc. and nothing was too much trouble. Keep up the good work Rafael!

This spot is great if you want spicy chicken and one of the best fries ever the people are soo kind they gave my son a free drink

it was good good could’ve been hot though. nando’s could also do a lot more with adding more peri peri salt to people’s food but it’s totally up to costumers

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience at Nando’s Stratford, thanks to Dominic! He went above and beyond to make sure everything was perfect. From helping with our order to making sure we had everything we needed, he was incredibly nice and attentive throughout our visit. His friendly and helpful approach made our meal so enjoyable. Thank you, Dominic, for making our visit memorable – we’ll definitely be back!

Awful. Called them up as my chicken was missing. And they said they couldn’t do anything about it. Stupid restaurant and no manners.

The food was very hot which was good and had a lot of flavour and a good spicy touch to it although it can get noisy the service is great

Very Impressed with Gonzalos service, was very busy and he made sure service was still a high standard. He helped anyone who asked. Very effective and kind. Thank You.

Service is poor, Did not have enough staffs to serve.

Very bad experience. We came for this very Nando's cause it's halal to be surprised that i can't get my baby's buggy in. LESS THAN 50% CAPACITY, There were no space to leave in at the entrance since 2 other buggies were there. We were instructed to wait in the cold outside until a space is free at the entrance. Rude attitude. Would not recommend this branch. Very bad experience.

Service forgot to bring me a side and I had to remind them twice. So that other finally received my side when my entire meal was finished. Service also forgot to bring me water upon request they just brought me an empty Glass. Food was okay but nothing is really great. Serving sizes are way to small.

This spot is quite good during the afternoon as there are not as many people during the day compared to the evenings as it can get very busy. The staff welcomed everyone nicely and as after we ordered got our food quite quickly(between 5-10 minutes). The staff always came to check up on us as we enjoyed our food. Overall this was an enjoyable lunch with a fair price for the food.

Several of the chicken burgers were not available.

Love the place and staff especially Abdul and rafael absolutely great service by those

i’ve come here many times and the service is always immaculate. the waiters take such good care of us, especially rafael and abdul. i’ll be coming back again definitely

Eddie was great he provided such good service

Had a very good time here. RO is so kind and accommodating ❤️❤️❤️

Zee’s customer service was amazing

I am delivery driver , the treatment of us couriers is shocking , there is a bell that is there but after 10 mins there is no response even though order was ready inside hot cupboard. Poor staff , no order within this Nandos, rude , aggressive and no quality at all or respect to delivery riders.

Zee made our entire dining experience ! His service was friendly, professional and efficient. Would come to this nando’s again as him and his colleagues provided a high level of professional quality experience

I went there with some of my friends yesterday for lunch. We went there around 2:30 pm nobody welcomed us and after some time we went to a table and a lady came to us and said why we came to the table by nobody’s supervision with bad attitude and rudeness and said us to go back to the door again. After we ordered food she served the food without any professional way, she just slammed foods on the table and hit one plate to others plate. The lady was very unprofessional and rude towards us. She wore a red T-shirt but I didn’t catch her name. The experience was really bad for us. The food and environment was good but behaviour of that employee was unexpected.

Went on a Sunday late afternoon. We didn't book, thought we might have trouble getting a table as it looked busy, but we got one straight away. Staff friendly and helpful.

Standard Nando, not too busy. Service was quick, staff pleasant.

The customer service was terrible. Had me waiting for 30 minutes for my takeaway order when they said it’d take 10 mins. When I asked for an update on my order, Raina (I think her name was) was rude and condescending. Avoid at all costs.

Zee. Amazing employee and the company is very lucky to have him! I went in for a quick dinner as I was in a rush to go to work. SUPER busy, with a queue outside. As I was alone, he was able to accommodate a table for me instantly. I expressed my urgency of leaving within 30 minutes as the expected wait time for my food to come out was 30/40 minutes. I kid you not, ordered and within 5 minutes my order was out as he told me would make a request for me. He made experience seamless in any restaurant. Wish you the best Zee!

Like the out seating space .. It'll help if tables are cleared quickly

Good service & staff are friendly

I’ve got to be honest. One of my best experiences in Nando’s. Me and my partner were hosted by Zee. He made sure we got a table we wanted. Ordered online and the food arrived pretty quick even though it was busy. We were asked if everything was okay and it didn’t feel like we were being pestered for the chicken stick to be handed back! Honestly, I hadn’t been to this branch in a long while but I will now remember to visit more often. Big shoutout to Zee! He made things that bit smoother.

Today me and my wife went in there for lunch. We go to this brunch most often but I would say this time the food was awful. We ordered boneless platter with lemon and herb seasonings. My wife can’t eat spicy food so I made sure there were no spices on the chicken but when it came it was spicy. My wife didn’t eat at all and I ate some very hardly. No taste on chicken, portioning was poor. It’s not our first time there, we will be coming back again and hope will get some food that we can eat and enjoy. Thanks.

Such a rude behavior from stuff. Dont recommend. 17.09.2024

Such stupid staff. They ruined my expectations. Behavior was so bad.

Always great. Very accommodating staff

Zee gave us the best service!! thank you

Always a good place to get relatively quick food. Unfortunately the increase in price for the basics on the menu did feel slightly difficult to justify as there weren't really any improvements to it.

This used to be a good nandos. However, the manager needs to work on her customer service skills, making the experience awful. Also, why is the top seating area always closed until its convenient for them this place needs a revamp from the manager to the restaurant.

ordered takeaway of a beanie burger for a vegetarian... who took a bite and it was a chicken burger! absolutely appalling... was told they will contact me after investigation and THEY DIDNT. complained via email and still no reply. horrendus service and disgusting this has happened

Seen a waitress being attacked by a man!! Not safe for women. Hope the poor young lady is ok and management support her fully.

Great location, nice and clean. Really nice staff for a chain, specially the host and the security, both super nice. Good food as you'd expect from a nandos!

Ordered through the app, very quick and easy. Very fast service and food cooked beautifully as always. Special mention for Raphael who was very helpful and friendly, absolute legend!

Simple and good food. The restaurant is spacious and it was easy to order though their ap/online. A little confusing that some things on the menu is missing when you order online. We were all starving after a long trip so chicken and bottomless soft drinks sounded like heaven. I had the burger and boy was it DELICIOUS. The chips were a bit sad. Went back for dinner the day after 🌽

8.40pm - 9-15pm Placed an order through the nando’s app. The money was taken out of my account but the order wasn’t fulfilled. Went into the store and spoke to Angela (supervisor) and explained the situation. Angela failed to say how long it would take for the refund and when i tried to ask she would dismiss and talk over me. I then asked for a manager to clarify. When the assistant manager (mili) came I noticed the refund fulfilled. I then told the assistant manager (mili) that the situation is fine and she spoke to me in an abrupt sarcastic manner saying the exact same things the supervisor (angela) said. When I finally got a word in to explain that the situation is fine. The assistant manager Mili dismissed me everytime i spoke. I then explained how i felt disrespected to the supervisor (angela) as she was the only one listening to me. Then the assistant manager (mili) insisted i listen to what she was saying. As I spoke, the assistant manager (mili) continued to cut me off. I then ignored everything she was saying and this caused her to call the security. The security escalated the situation by calling me aggressive and trying to get me removed. The security later apologised as he figured out where he went wrong. The situation ended by us speaking the Zee (who’s should be promoted) which understood where we came from and helped us. As a black women i felt disrespected and targeted by the workers in this Nando’s. I wouldn’t recommend going to this Nando’s again as they don’t know how to respect their customers.

8.40pm - 9-15pm Placed an order through the nando’s app. The money was taken out of my account but the order wasn’t fulfilled. Went into the store and spoke to Angela (supervisor) and explained the situation. Angela failed to say how long it would take for the refund and when i tried to ask she would dismiss and talk over me. I then asked for a manager to clarify. When the assistant manager (mili) came I noticed the refund fulfilled. I then told the assistant manager (mili) that the situation is fine and she spoke to me in an abrupt sarcastic manner saying the exact same things the supervisor (angela) said. When I finally got a word in to explain that the situation is fine. The assistant manager Mili dismissed me everytime i spoke. I then explained how i felt disrespected to the supervisor (angela) as she was the only one listening to me. Then the assistant manager (mili) insisted i listen to what she was saying. As I spoke, the assistant manager (mili) continued to cut me off. I then ignored everything she was saying and this caused her to call the security. The security escalated the situation by calling me aggressive and trying to get me removed. The security later apologised as he figured out where he went wrong. The situation ended by us speaking the Zee (who’s should be promoted) which understood where we came from and helped us. As a black women i felt disrespected and targeted by the workers in this Nando’s. I wouldn’t recommend going to this Nando’s again as they don’t know how to respect their customers.

Ricardo’s a legend. He looks after customers to an exceptional level of service.

The atmosphere is quite good and buzzing. I decided to opt for the chicken burger which was ok. The order took ages to come and was on the cold side too. As for our dessert well it got lost and we after waiting for 20 minute for a ready made tubs of icecream it eventually surfaced The toilets must say was a total mess . I don’t think I will try the burger again but stick to my usual Staff were pleasant enough despite being extremely busy

Best peri peri I ever had. Also has halal food which is a really big plus as it includes food for everyone. Regular customer there ❤️🤌

Very rubbish service for Dleiveroo couriers , no person at kiosk for deliveroo, won’t turn machine off even through busy with eating in customers. Pathetic service , poor quality .

The food was delicious. First time having liver in nandos. It's popular and tastes delicious. Not available in Canada. Sauce packets were also good for takeout.

It was cold food served. Very bad food all food was severe cold. We complained and they just warm up little. Pathetic food. Don’t go there for food.

Great atmosphere and food no doubt. Management sucks and hospitality non existent.Especially lady manager is rude and arrogant and no consideration.Puts me off to go there. I can not wait for her to go to maternity leave. Place would be much pleasant without her frankly. They don’t even knowledge. Make excuses and lies for anything that suits them. We like the staff. Polite and helpful and knowledgeable.

Treat deliveroo couriers like poo also Residue in food 🤢 hair follicle Deliveroo Riders being treated like slaves at delivery desk , watching and constantly shouting, Hair in order , half eaten Chef is scratching nose at the grill eww

Nice place to eat something good with family. Good for eating and takeway.

Aslam had excellent customer service.

Mortaza the best worker! Amazing service

The service here was really good and so was the food. The waitress Alice made sure we were all good and made sure everything was to our liking. definitely coming again!

Always happy to come here. staff are friendly and I enjoy my sweet potato fries!

Had a great time at Nando’s! It was busy but the food was great. Exceptional service from Rania at the tills! She was very sweet and greeted me with a lovely smile.

Great customer service here today from Namit

You are interrogated when you enter, if you are alone. You are not accepted when you just want to drink 1 beer. It was not possible to eat or drink anything.

I made an error, ordering food on the Nandos app and a member of staff kindly sorted it out quickly. Nice service, lovely food, definitely coming back. P.S, We had already nibbled some of the food, before I took the pictures lol 😆

Way better than Westfield. And the service was speedy even on a Sunday afternoon. Enjoyed being there with my family. An enjoyable lunch.

All good but you cannot use Nando's rewards card again if you want to order more food after your first order. Not sure why 🤔

we had a really good experience.

Came here for a tasty meal. The Nandos is located opposite the church in Stratford. The staff were kind and friendly and showed us to our table straight away. Clearly, it is a very busy restaurant, but the food came out quickly. The chicken was well cooked. However, the chips tasted slightly sale as if they had been left out to dry out. Would recommend to anyone wanting nandos/ grilled chicken in the area.

I have summarised my recent experience below. I hope management takes urgent action. Pros: food was very tasty Cons The female who sat us down sounded very loud, which came across as quite aggressive and hence rude We were seated in a corner table, there was 3 of us including a child, so we felt cramped The music was too loud The area is quite small to walk around in

Andres is the best. I complained him for my beanie burger which is generally too good from Nandos. Instead of telling anything he directly got me a new burger so quickly. Best hospitality:))

Ordered a full peri peri chicken with fries, restaurant was very clean & hygienic and tidy, staff lady on the till said we couldn’t pay by card when I enquired, but told me she needs to speak to her manager, the manger said the same at first, that the PDQ machine was down but this could be down to WiFi issues, the card payment did go through after trying few times, the cashier lady taking payment was friendly good communications skills & helped me find my Nando’s table point via my phone, then showing us me what table we were sitting on, so I pointed out the table then sat down, food was promptly sent, to our table one mild, and one hot, there was sauce on our table and on the counters loving Nando’s sauces, food was hot & fresh, chicken was grilled with love & chips was nicely seasoned especially the peri peri chips, the restaurant was nicely decorated, and spacious which was perfect, toilet clean and hygienic & the restaurant had a very nice Dyson air blade dryer, dried my hand well, overall a good experience, there is also outside seating areas, for dinners very pleasant, pleased there was, vegan and Halal options available, would recommend eating in this Nando’s.

Zee delivered an amazing service. He greeted us with such kindness and was very friendly. I will definitely visit this branch again.

The food was excellent however service was a little slow. Sauces weren't readily available.

Like most of Nando's, busy and noisy.Service was great, the team leader made sure we are satisfied at any time.Good for a quick bite.

Myself and husband our first time at Nando’s . My daughter is always there . Can honestly say it was a lovely experience. The food was perfect . You order your own food on an app . Which my daughter managed to do . If you have troubles you can go up and order . Very reasonably priced . Would go back again

Disappointing Experience at Nando’s, 1A Romford Road London My recent visit to Nando’s left me utterly disappointed and frustrated. From the moment I placed my order, it was a series of mishaps and lack of communication that marred what should have been a pleasant dining experience. To begin with, the lady who took my order mistakenly recorded the wrong table number. This error became apparent later, after a prolonged wait for my food. Despite my inquiries to the staff, there was a complete lack of updates or acknowledgment of the mistake. Even after bringing the issue to their attention multiple times, including showing a banking transaction as proof of purchase, the staff seemed disorganized and unable to locate my order. It was only after persistent insistence that they finally managed to find it in the till. What struck me the most was the absence of any apology throughout the ordeal. Not a single word of regret was uttered for the inconvenience caused. Regrettably, I cannot recommend Nando’s based on this experience. The combination of errors, lack of communication, and the absence of basic customer service leaves much to be desired. It's a place I have no intention of returning to.

very great experience! a special mention to Malik for his service, he has been really polite and kind with us thank u :))

Ashley, rohit was absolutely amazing, greeted us the same minute we walked in, gave us a table with charger, took care of you like anyone should do.

Great customer service from Zee

Amazing customer service, we was served by a gentleman named Zee at Stratford Nando’s he was very professional at his role and his customer service was honestly amazing especially on a busy Friday evening, he made sure everything was great made sure if we had any allergies. Me and my family really enjoyed our time at Nando’s. Thank you Zee

Mains were good but they need to improve starters