Nando's Stratford in Newham

Eddie was great he provided such good service

Had a very good time here. RO is so kind and accommodating ❤️❤️❤️

Zee’s customer service was amazing

Zee made our entire dining experience ! His service was friendly, professional and efficient. Would come to this nando’s again as him and his colleagues provided a high level of professional quality experience

I am delivery driver , the treatment of us couriers is shocking , there is a bell that is there but after 10 mins there is no response even though order was ready inside hot cupboard. Poor staff , no order within this Nandos, rude , aggressive and no quality at all or respect to delivery riders.

I went there with some of my friends yesterday for lunch. We went there around 2:30 pm nobody welcomed us and after some time we went to a table and a lady came to us and said why we came to the table by nobody’s supervision with bad attitude and rudeness and said us to go back to the door again. After we ordered food she served the food without any professional way, she just slammed foods on the table and hit one plate to others plate. The lady was very unprofessional and rude towards us. She wore a red T-shirt but I didn’t catch her name. The experience was really bad for us. The food and environment was good but behaviour of that employee was unexpected.

Went on a Sunday late afternoon. We didn't book, thought we might have trouble getting a table as it looked busy, but we got one straight away. Staff friendly and helpful.

Standard Nando, not too busy. Service was quick, staff pleasant.

The customer service was terrible. Had me waiting for 30 minutes for my takeaway order when they said it’d take 10 mins. When I asked for an update on my order, Raina (I think her name was) was rude and condescending. Avoid at all costs.

Zee. Amazing employee and the company is very lucky to have him! I went in for a quick dinner as I was in a rush to go to work. SUPER busy, with a queue outside. As I was alone, he was able to accommodate a table for me instantly. I expressed my urgency of leaving within 30 minutes as the expected wait time for my food to come out was 30/40 minutes. I kid you not, ordered and within 5 minutes my order was out as he told me would make a request for me. He made experience seamless in any restaurant. Wish you the best Zee!

Like the out seating space .. It'll help if tables are cleared quickly

Good service & staff are friendly

I’ve got to be honest. One of my best experiences in Nando’s. Me and my partner were hosted by Zee. He made sure we got a table we wanted. Ordered online and the food arrived pretty quick even though it was busy. We were asked if everything was okay and it didn’t feel like we were being pestered for the chicken stick to be handed back! Honestly, I hadn’t been to this branch in a long while but I will now remember to visit more often. Big shoutout to Zee! He made things that bit smoother.

Today me and my wife went in there for lunch. We go to this brunch most often but I would say this time the food was awful. We ordered boneless platter with lemon and herb seasonings. My wife can’t eat spicy food so I made sure there were no spices on the chicken but when it came it was spicy. My wife didn’t eat at all and I ate some very hardly. No taste on chicken, portioning was poor. It’s not our first time there, we will be coming back again and hope will get some food that we can eat and enjoy. Thanks.

Such stupid staff. They ruined my expectations. Behavior was so bad.

Such a rude behavior from stuff. Dont recommend. 17.09.2024

Always great. Very accommodating staff

Zee gave us the best service!! thank you

Always a good place to get relatively quick food. Unfortunately the increase in price for the basics on the menu did feel slightly difficult to justify as there weren't really any improvements to it.

This used to be a good nandos. However, the manager needs to work on her customer service skills, making the experience awful. Also, why is the top seating area always closed until its convenient for them this place needs a revamp from the manager to the restaurant.

ordered takeaway of a beanie burger for a vegetarian... who took a bite and it was a chicken burger! absolutely appalling... was told they will contact me after investigation and THEY DIDNT. complained via email and still no reply. horrendus service and disgusting this has happened

Seen a waitress being attacked by a man!! Not safe for women. Hope the poor young lady is ok and management support her fully.

Great location, nice and clean. Really nice staff for a chain, specially the host and the security, both super nice. Good food as you'd expect from a nandos!

Ordered through the app, very quick and easy. Very fast service and food cooked beautifully as always. Special mention for Raphael who was very helpful and friendly, absolute legend!

Simple and good food. The restaurant is spacious and it was easy to order though their ap/online. A little confusing that some things on the menu is missing when you order online. We were all starving after a long trip so chicken and bottomless soft drinks sounded like heaven. I had the burger and boy was it DELICIOUS. The chips were a bit sad. Went back for dinner the day after 🌽

8.40pm - 9-15pm Placed an order through the nando’s app. The money was taken out of my account but the order wasn’t fulfilled. Went into the store and spoke to Angela (supervisor) and explained the situation. Angela failed to say how long it would take for the refund and when i tried to ask she would dismiss and talk over me. I then asked for a manager to clarify. When the assistant manager (mili) came I noticed the refund fulfilled. I then told the assistant manager (mili) that the situation is fine and she spoke to me in an abrupt sarcastic manner saying the exact same things the supervisor (angela) said. When I finally got a word in to explain that the situation is fine. The assistant manager Mili dismissed me everytime i spoke. I then explained how i felt disrespected to the supervisor (angela) as she was the only one listening to me. Then the assistant manager (mili) insisted i listen to what she was saying. As I spoke, the assistant manager (mili) continued to cut me off. I then ignored everything she was saying and this caused her to call the security. The security escalated the situation by calling me aggressive and trying to get me removed. The security later apologised as he figured out where he went wrong. The situation ended by us speaking the Zee (who’s should be promoted) which understood where we came from and helped us. As a black women i felt disrespected and targeted by the workers in this Nando’s. I wouldn’t recommend going to this Nando’s again as they don’t know how to respect their customers.

8.40pm - 9-15pm Placed an order through the nando’s app. The money was taken out of my account but the order wasn’t fulfilled. Went into the store and spoke to Angela (supervisor) and explained the situation. Angela failed to say how long it would take for the refund and when i tried to ask she would dismiss and talk over me. I then asked for a manager to clarify. When the assistant manager (mili) came I noticed the refund fulfilled. I then told the assistant manager (mili) that the situation is fine and she spoke to me in an abrupt sarcastic manner saying the exact same things the supervisor (angela) said. When I finally got a word in to explain that the situation is fine. The assistant manager Mili dismissed me everytime i spoke. I then explained how i felt disrespected to the supervisor (angela) as she was the only one listening to me. Then the assistant manager (mili) insisted i listen to what she was saying. As I spoke, the assistant manager (mili) continued to cut me off. I then ignored everything she was saying and this caused her to call the security. The security escalated the situation by calling me aggressive and trying to get me removed. The security later apologised as he figured out where he went wrong. The situation ended by us speaking the Zee (who’s should be promoted) which understood where we came from and helped us. As a black women i felt disrespected and targeted by the workers in this Nando’s. I wouldn’t recommend going to this Nando’s again as they don’t know how to respect their customers.

Ricardo’s a legend. He looks after customers to an exceptional level of service.

The atmosphere is quite good and buzzing. I decided to opt for the chicken burger which was ok. The order took ages to come and was on the cold side too. As for our dessert well it got lost and we after waiting for 20 minute for a ready made tubs of icecream it eventually surfaced The toilets must say was a total mess . I don’t think I will try the burger again but stick to my usual Staff were pleasant enough despite being extremely busy

Very rubbish service for Dleiveroo couriers , no person at kiosk for deliveroo, won’t turn machine off even through busy with eating in customers. Pathetic service , poor quality .

Best peri peri I ever had. Also has halal food which is a really big plus as it includes food for everyone. Regular customer there ❤️🤌

The food was delicious. First time having liver in nandos. It's popular and tastes delicious. Not available in Canada. Sauce packets were also good for takeout.

It was cold food served. Very bad food all food was severe cold. We complained and they just warm up little. Pathetic food. Don’t go there for food.

Great atmosphere and food no doubt. Management sucks and hospitality non existent.Especially lady manager is rude and arrogant and no consideration.Puts me off to go there. I can not wait for her to go to maternity leave. Place would be much pleasant without her frankly. They don’t even knowledge. Make excuses and lies for anything that suits them. We like the staff. Polite and helpful and knowledgeable.

Treat deliveroo couriers like poo also Residue in food 🤢 hair follicle Deliveroo Riders being treated like slaves at delivery desk , watching and constantly shouting, Hair in order , half eaten Chef is scratching nose at the grill eww

Nice place to eat something good with family. Good for eating and takeway.

Aslam had excellent customer service.

Mortaza the best worker! Amazing service

The service here was really good and so was the food. The waitress Alice made sure we were all good and made sure everything was to our liking. definitely coming again!

Always happy to come here. staff are friendly and I enjoy my sweet potato fries!

Great customer service here today from Namit

Had a great time at Nando’s! It was busy but the food was great. Exceptional service from Rania at the tills! She was very sweet and greeted me with a lovely smile.

You are interrogated when you enter, if you are alone. You are not accepted when you just want to drink 1 beer. It was not possible to eat or drink anything.

I made an error, ordering food on the Nandos app and a member of staff kindly sorted it out quickly. Nice service, lovely food, definitely coming back. P.S, We had already nibbled some of the food, before I took the pictures lol 😆

Way better than Westfield. And the service was speedy even on a Sunday afternoon. Enjoyed being there with my family. An enjoyable lunch.

All good but you cannot use Nando's rewards card again if you want to order more food after your first order. Not sure why 🤔

we had a really good experience.

Came here for a tasty meal. The Nandos is located opposite the church in Stratford. The staff were kind and friendly and showed us to our table straight away. Clearly, it is a very busy restaurant, but the food came out quickly. The chicken was well cooked. However, the chips tasted slightly sale as if they had been left out to dry out. Would recommend to anyone wanting nandos/ grilled chicken in the area.

I have summarised my recent experience below. I hope management takes urgent action. Pros: food was very tasty Cons The female who sat us down sounded very loud, which came across as quite aggressive and hence rude We were seated in a corner table, there was 3 of us including a child, so we felt cramped The music was too loud The area is quite small to walk around in

Andres is the best. I complained him for my beanie burger which is generally too good from Nandos. Instead of telling anything he directly got me a new burger so quickly. Best hospitality:))

Ordered a full peri peri chicken with fries, restaurant was very clean & hygienic and tidy, staff lady on the till said we couldn’t pay by card when I enquired, but told me she needs to speak to her manager, the manger said the same at first, that the PDQ machine was down but this could be down to WiFi issues, the card payment did go through after trying few times, the cashier lady taking payment was friendly good communications skills & helped me find my Nando’s table point via my phone, then showing us me what table we were sitting on, so I pointed out the table then sat down, food was promptly sent, to our table one mild, and one hot, there was sauce on our table and on the counters loving Nando’s sauces, food was hot & fresh, chicken was grilled with love & chips was nicely seasoned especially the peri peri chips, the restaurant was nicely decorated, and spacious which was perfect, toilet clean and hygienic & the restaurant had a very nice Dyson air blade dryer, dried my hand well, overall a good experience, there is also outside seating areas, for dinners very pleasant, pleased there was, vegan and Halal options available, would recommend eating in this Nando’s.

Zee delivered an amazing service. He greeted us with such kindness and was very friendly. I will definitely visit this branch again.

The food was excellent however service was a little slow. Sauces weren't readily available.

Like most of Nando's, busy and noisy.Service was great, the team leader made sure we are satisfied at any time.Good for a quick bite.

Myself and husband our first time at Nando’s . My daughter is always there . Can honestly say it was a lovely experience. The food was perfect . You order your own food on an app . Which my daughter managed to do . If you have troubles you can go up and order . Very reasonably priced . Would go back again

Disappointing Experience at Nando’s, 1A Romford Road London My recent visit to Nando’s left me utterly disappointed and frustrated. From the moment I placed my order, it was a series of mishaps and lack of communication that marred what should have been a pleasant dining experience. To begin with, the lady who took my order mistakenly recorded the wrong table number. This error became apparent later, after a prolonged wait for my food. Despite my inquiries to the staff, there was a complete lack of updates or acknowledgment of the mistake. Even after bringing the issue to their attention multiple times, including showing a banking transaction as proof of purchase, the staff seemed disorganized and unable to locate my order. It was only after persistent insistence that they finally managed to find it in the till. What struck me the most was the absence of any apology throughout the ordeal. Not a single word of regret was uttered for the inconvenience caused. Regrettably, I cannot recommend Nando’s based on this experience. The combination of errors, lack of communication, and the absence of basic customer service leaves much to be desired. It's a place I have no intention of returning to.

very great experience! a special mention to Malik for his service, he has been really polite and kind with us thank u :))

Ashley, rohit was absolutely amazing, greeted us the same minute we walked in, gave us a table with charger, took care of you like anyone should do.

Great customer service from Zee

Amazing customer service, we was served by a gentleman named Zee at Stratford Nando’s he was very professional at his role and his customer service was honestly amazing especially on a busy Friday evening, he made sure everything was great made sure if we had any allergies. Me and my family really enjoyed our time at Nando’s. Thank you Zee

Mains were good but they need to improve starters

We was served by Zee and he was absolutely amazing! Attentive, kind and just overall display of exceptional service! I have 4 Nandoes within 6 miles and i choose to go to the stratford one due to the consistency of the food and the hope that Zee is working that day!

I recently had the pleasure of being served by a Rafael a worker at Nando's and I must say, the experience was exceptional. Rafael was incredibly polite and welcoming, making us feel right at home. They went above and beyond to ensure our needs were met throughout our visit. Not only did they deliver our food promptly, but they also took the time to ask if we needed anything else. It's rare to come across such attentive and caring service, and it truly made our dining experience memorable. I highly commend going to this Nando's for their outstanding hospitality.

Nice Nandos and staff so quick. thanks

The food was great but the service was even better. Our server’s name was Zee and he was very friendly and helpful. Made sure that we were happy with our meal and even had friendly banter with our table which made our experience at this Nando’s better than we expected. Will come again.

Need to re-train staff for customer service.

I decided to give Nando's another try after a disappointing experience at their Wembley branch in the past. This time, I visited the Nando's in Stratford, and I must say it was a remarkable experience. Firstly, the staff at Nando's Stratford were exceptionally hospitable and welcoming. They greeted us warmly and provided excellent service throughout our visit. Their friendly attitude definitely added to the overall positive vibe of the restaurant. Secondly, the food at this Nando's branch was outstanding and exceeded my expectations. The dishes were prepared perfectly and were truly delicious. Each item was up to the mark in terms of flavor, quality, and presentation. It was evident that the kitchen staff took pride in their work. Overall, my visit to Nando's Stratford was nothing short of amazing. The combination of excellent service, delicious food, and a welcoming atmosphere made it a memorable dining experience. I'm happy to say that Nando's has redeemed itself in my eyes, and I will certainly be returning. This branch deserves a solid 5-star rating!

Amazing, customer service. Provided by the lady in the red shirt . Excellent approach, language skills positive around customers. Well done for delivering and demonstrating passion for customers and getting it right every time! Making everyone around her feel comfortable.

Amazing food and brilliant service from Zee. Highly recommend!

Very disappointed, was informed by staff they have run out of chicken and only have chicken wings and boneless chicken thigh, no garlic bread. It staff did not look like they even cared.

Excellent customer service & friendly staff. A special shoutout to Namit he’s really good at his job!!

It was so serene the staff were lovely helpful food was delicious it was great temperature inside great seating space only thing is they don't serve the chicken gizzard and bread but will be visiting again

Had a lovely meal, very quick service and very friendly staff - especially Rafael!! He was the best waiter ever!! Will defo come back!!

Fantastic team at this place, really welcoming and attentive and speedy service. A great personal approach particularly from Zi and Malik makes this place stand out from the others

Best grilled chicken! Good value! I enjoy to go there regularly!

Just what I was looking for,a jolly dinner out,reasonably priced,with plenty happy people around,especially Rafael,the cheerful gentleman that looked after our table.Gracias Rafael,you were the best!

The food was delicious and the service was amazing

If I could give this nandos 0 stars I would, Stratford nandos is the worste nandos I've ever been to, terrible service and the servers there have very bad attitude problems, I live in Stratford and I'd rather drive all the way to Walthamstow nandos instead of this one, the food took ages to come down aswel and when it came down it was cold and soggy, obviosly because it had been sitting there for ages, I will never ever come back to this nandos ever again, the staff need to really sort them selves out, if you don't want to take people's orders and do your job then find another job or go and sign on the dole, never again!

Nice Food, Zee was an amazing server!!!

Excellent service & food here! Best service I ever experienced in Nandos, big thanks to Zee! Would highly recommend & will be sure to return again

I visited this place with my friend for dinner on a weekday. The food was terrible, I ordered their og burger with chicken however the bun was rock hard and had to get it replaced. Even then it was just a bit warmer but still too dry. Also the new signature menu item was apparently unavailable as they had no garlic bread which was a bummer. The seating offered to us in the beginning was next to toilets or some entry way which was very cramped and the staff kept bumping in my seat as I was sitting at the table. I believe the table number was 1. Although after complaining the server changed our seat as the restaurant was pretty empty , But then why sit us at such stupid table in the first place.

The manager, helped us when the food wasn’t processed properly , she helped us order it at the counter and provided excellent customer service and the food was also amazing 10/10

When to try the new Saka sauce. We had Zee take us to our table and said if we needed anything to speak with him. Zee has great customer service and is very attentive. I will definitely be coming back to dine again.

Amazing service from Zee and Zaman, Zee is very friendly and attentive which made our meal much more enjoyable. The food was 10/10 and halal.

Went for a evening at Nando's Stratford. Zee made it unexpectedly extra special! Very hospitable and cheerful. Thank you

It serves halal, fresh, typical Nando's tasty dishes. Services are very good, but you might need to wait outside to get a table

Thankyou zee for your very friendly and kind service & very fast , atmosphere was nice and food was good

Thank you to Daniel, who is so lovely and our favourite waiter, makes the experience of Nando’s even better than it already is! Thank you Daniel, we will definitely be coming back because of you!!

Service was slow possibly it was fairly busy.

I went there with family recently but I used to go occasionally many years ago. The way they make people wait outside these days makes for some bad optics and I am sure it makes patrons feel like they are not valued. The restaurant is always busy, and it is often hard to get a table. I am not sure why people spend ages waiting outside instead of going to another restaurant. It is not like the food is so unique that they MUST eat here. The Nando’s had a refurbishment a month or so ago, and the old entrance is now a place where delivery drivers congregate, which looks pretty bad, as there is always a crowd of them out there, looking confused and bewildered, often shouting through the windows asking for orders. It is weird. The food at Nando’s is not bad, and once you get a table, the experience is OK, but everything before that is quite aggravating. All the crowds outside put me off from ever baiting this place. Thankfully I did not have to wait outside as I came late and the people I was dining with (who were paying for the meal) had already arrived so I just joined them. However, looking at the people waiting for ages outside did not impress me, and I think they should have a system where if you don’t have a reservation you shouldn’t be allowed to queue outside. It just looks like people are desperately waiting for food rations or something. Sort it out Nando’s.

Very bad service waited over 35 minutes for food to arrive and in last have to go to counter by myself to take my food

A massive thank you to ZEE. We arrived Friday evening and it was really busy however Zee’s service made all the difference. His approach and attitude was perfect and he made us feel welcomed, comfortable and at ease. Zee was very professional and went above and beyond to ensure his service was perfect for everyone as there was a queue. Zee is definitely a very valuable employee as it’s employees like Zee who drive the business towards success and growth. He should definitely be promoted as his skills and work ethic are above his current position. Thank you again Zee for everything you are simply amazing, you made our evening perfect and we will definitely be coming back because of your performance and perfect service.

I dined at Nando's in Stratford, 3/03/2024 located at 42 Vicarage Crescent, London SW11 3LD. While the service was a bit slow, Zee went above and beyond to ensure we were taken care of. He consistently checked in on us and made sure we received our food promptly. Despite the initial delay, Zee's exceptional service made the experience enjoyable. Thank you, Zee, for your outstanding hospitality!

Extremely amazing place and good service

My first visit, I must express my awe at the extraordinary customer service. Zee, our dedicated server, exhibited an exceptional blend of attentiveness, friendliness, and a genuinely welcoming demeanour that truly elevated the experience.

Ordered the garlic churrasco burger, it would have tasted better if there was pickled red onions in it but it was missing. The mac and cheese was filling but it was average and the rice was okay. The only good thing was the choc-a-lot cake it fresh, moist and rich.

Zee went above and beyond , not just for us but every customer ! Thank you!

Had a lovely customer experience with Zee he was very attentive. He ensured me and my friend were seated immediately when possible and was super friendly! Defo will be coming back more.

Amazing service by Zee! Took extra mile to ensure we had a pleasant experience there on multiple occasions

Amazing service, very yummy food and drink best for entertaining purposes mostly busy or less busy products sold separately via restaurants or retail/website shops (also have some artworks) Highly Recommend