Creams Cafe Beckton in Newham

They have poor customer service, staff is very rude and not trained.

I just got the worst milkshakes from here. Ordered 2 Ferrero rocher milkshakes and their was no chocolate taste at all, just tasted like milk and cream. Never buying from here again. We had to throw our milkshakes away after a few attempts to drink it.

20 minute wait is too long for a milkshake

Uzayr was very helpful and service was veryy good Bt sadly oreo milkshake was lacking flavour

really good dessert & really good service!! amber especially was super nice & helpful :)

Amber was professional and very helpful. Great customer service and with loads of 😊. Nice restaurant

Great service from our server Amber, friendly, efficient , lovely place to chill and eat dessert

Amber best service ever she was the best

I had a visit at the Becton Creams the other day! Good atmosphere, delicious desserts and the staffs were really lovely. Credits to the manager for maintaining the store in a good and vibrant condition.

Exceptional service from ASHRAF thank you! He went above and beyond with his service at my visit to creams Beckton - food was delicious and great atmosphere

Great place to chill but the service is terrible, different orders different card machines, I just don’t understand how order strawberry sunday and they don’t have strawberry’s

Amazing service from Faiza she was kind and patient with me! ❤️

Great ambience and delicious food.. Best place available for desserts in east London. The manager was so humble and provided the best service. Definitely i will comeback again with my family here

Uzayr gave me the secret creams sauce it was top tier🥴

UPDATE I came back a while and new staff completely and the guy in charge is no longer here. New staff are very friendly quick. Amazing service and everyone seems happy to be just working there. I previously rated this 3/5. My new updated rating is 5/5.

Love place for desert, the costumer service was really good especially from the young lad called uzair who helped myself and my friend place our orders while giving us recommendations.

The quality of the desserts have gone down drastically. We got 5 different desserts and they were all horrible. Asked for caramel sauce on waffle and the waffle was covered in some watery brown liquid, no idea what kind of sauce that was. Chocolate sauce is horrible too - tastes off and almost fake-like. Only good thing was the £1 vanilla soft serve. Better off getting some ice cream and waffles from Tesco instead.

Uzayr has great service and is the best in the world

Uzairy gave us a wonderful customer service 👌

Wonderful time here. Uzary was a great server - he made us feel welcome. Would love to have him again!

Uzayr has amazing customer service 10/10

Uzayr give us very good service & delicious dessert

Uzayr was an amazing host 10/10 service

ambar was amazing. The food was great. Lady called vilite sat us down. great service and food

Amber is amazing best employee ever please give her a raise. Great made us laugh

Vilta gave great customer service, place was clean and dessert was yummy

Happy with service and waitress Amber. Thank you

Amber and vilta were amazing need a raise 10/10 would recommmend. Promote them asap. They should run the store and become managers. so good

Amber was extremely helpful and kind.

Delicious food and good service (Ambar was a friendly staff member).

Lovely dessert, friendly staff (Ambar was a friendly staff member).

Amber served me and it’s was great

Ambar is amazing great service!

Naresh was amazing and very kind! We enjoyed our meal and he was very attentive

Great staff with amazing ice creams and atmosphere!

Great customer service. The staff were very helpful, welcoming and friendly. The food was very well presented and tasted delicious. The seating pod seats could do with some new upholstery, but apart from that me and my family had great time.

I would give 5☆ to Naresh ,very good communication skills, and a smile on the face worth a lot .

Naresh has excellent customer service as do the rest of the team. Wi-Fi could be a lot better.

Uzayr was very helpful and the service he provided was top quality.I would give him more that 5 stars for service if I could ,such a charming guy.

amber was very attentive and polite! would return :)

Uzayr, was very good with his service.

The service is very very slow. I’m here on a Saturday and we came for 2 ice cream cones. Ordered at 17 past and received at 34 past. Bit of a joke! And there are only 6 tables occupied so not sure how much of an excuse that could be as I only saw a staff member attend a table once during my time here. Too busy with online orders?

Food was OK. The cookie dough is more like cake than cookie dough. The milk chocolate tasted more milky than chocolatey. The atmosphere was nice and place was clean. Our waiter Uzair was so lovely and friendly and ensured we were happy with our order! He went above and beyond when we complained about the cookie dough.

Uzayr was a great host and helped me with my order

uzayr was very helpful(ambar too)

Uzair provided a great service and excellent hospitality, I’ll come back just for him.

Everyone is really friendly especially Sinsu Very friendly and polite and professional service

Uzayr and Ambar were very kind and helped me out too.

Uzayr very kind and helpful, a great service

Uzair provided incredible customer service to us and was speedy with the way he delivered our desserts

Uzayr is an amazing host, his recommendations were 10/10

food was delicious and ambar’s service was brilliant

Ambar - The service was excellent 10/10

Amber and Uzayr delivered fantastic customer service

Great service from Uzayr! We were seated promptly and food arrived quickly!

Uzayr was excellent. Very attentive. Helped us with his precise recommendations. Ambar was friendly and constantly checked on us.

Great service from Uzayr & I enjoyed my ferrero rocher milkshake will definitely be coming back again soon.

Uzayr was very helpful from the start to the end. Desserts were delicious. Uzayr was very professional and great service

Uzayr was a great host. There was an issue with the waffle being undercooked and he sorted it in a very professional, demure and classy manner. He made my experience a very pleasurable one.

Uzayr gave very good service, I hope he gets rewarded for his efforts

Decent ice cream and interio decor. Polite staff. Easy parking.

Uzayr 10/10 attentive couldn't have done it without him

Uzayr has great communication skills - enjoyed the experience!

good service and friendly staff with good communication and customer service especially staff member uzawr

Menu is very extensive and interesting. We tried the Oreo waffle. It’s was okay. I did not like the chocolate sauce. Visited the store very quiet time but took long to get the dessert. May be they were busy doing online orders. Staff were attentive and okay.

A brother named Naresh gave us very good customer service and the desert was great

Aresh is very good service treating everyone nice.

Desserts were delightful. Very happy with their service especially from Faiza and Sinsu. Very kid friendly atmosphere. Sadly no photos of our desserts as it was too good to wait. Would go again in future for a treat for the kids after school. Also want to say a big thank you, as when we went last, my daughter had accidentally left her wallet, in which they had held onto it for safe-keeping, and it was 4 days later that we had realised she lost it! Thank you, thank you, thank you.

Visited with my family and was very disappointed. There were several flies in the booth that we were sitting in, andmore around the shop. One of the flies had ended up in 2 of our orders which quite frankly is disgusting. The waiter had even walked away and said “ we have a fly problem “. The food had taken a very long time considering there was about 6 workers with few customers.

Uzayr has 10/10 service, will come again. He is professional, smiling and friendly, presentable, smart dressing.

Uzaur lovely and friendly was able to sort out my late order. Very pleased with the service from him today

Great customer service from Uzair

Uzair’s customer service was on point

Yzayr has the best customer service skills in this place

The place was really nice and clean, Uzayr was friendly and really helpful, thank you! :)

uzer and amber gave good service, uzer was very patient and understanding as we did have a few difficulties with our orders.

Uzayr and Ieva bussed me still, the food was very tasty and sweet, I’ll gara rise again

Ieva & Uzayr provided our food with speed and efficiency. they made me feel welcome and i will be returning

Uzayr & Ieva provided excellent customer service and were very polite. 10/10 would come again

Excellent customer service from Uzair. He was very welcoming from the get go.

Ieva & Uzayr were great and super friendly. Checked in on us and ensured we had a great experience. Really recommend if they’re on shift!

Naresh was our waiter for the time we were here, huge thank you for a Fantastic service. Service with a smile. Definitely recommend and will be back soon.

Incredible dessert, excellent service from Naresh

Super friendly staff, lovely food and great service. Naresh was really friendly and helpful. Definitely recommend!

Amazing experience, enjoyed the dessert and good service from Naresh

The food was disappointing as well as the atmosphere. Flys everywhere and they were preventing us from having a good time. The only upside to this experience was one of the lady's serving us was nice. The other lady was a little bit rude.

I fell like waiting for a milkshake for 10 to 20 minutes is not acceptable. Specially when one of the workers is cutting strawberry’s and the other one is looking around. And the place is empty. These is a message to other people if you want a milkshake that takes 20 minutes and taste like one that other places makes it in 2. Then you can come here.

Minimal waiting time and nice fresh tasty food, for cheap!

Desserts was really nice and The staff members Sinsu and Faiza did good services

Food came cold, flavourless and dry. Very very disappointing.

Uzyar was very happy full very good staff

Amazing service by Uzayr. Great food

Arrangement of tables and chairs are always a mess. Floors are never sweeped. Disgustingly sticky menus that never get cleaned. Upon being taken to our seats the waiter throws the menus onto the table… Not a great experience

I really didn't like how they had so many there and the waffle was cold and the chairs and tables where dirty and sticky when we asked for water we had to get it our self and it was warm

I recently visited Creams Dessert Place and was disappointed with their ice cream offerings. The pistachio ice cream, which was recommended by an employee, unfortunately tasted like play-doh—definitely not what I expected. 0/10 The Bueno ice cream had an odd undertone, almost like cardboard. I can't recommend the ice cream here based on my experience. 2/10

Amazing environment and yammmmmii food

Ambar, thank you for your service you were really nice

Food here is really nice but I would recommend going to other Creams in London for larger items due them being more generous generally :)

One of the best place dessert lovers Atmosphere is too good crowded place at evening times

Ordered chocolate waffles and it had a hair in it