Nando's Romford in Havering - Phone Number, Reservations, Reviews

The waitress cleaned my table before we sat down and thought to ask if there are any allergies staff were polite and friendly and the best chicken burger I've ever tasted

A nail in my food. Unacceptable. Absolutely furious .plus I have been calling to speak with a manager , unfortunately somebody thought it was smart to pick up the phone and left it on the counter - I could hear them chatting. Unhygienic and unprofessional. To me you have not met the basic requirements of food safety.

Nando’s is lit anywhere you go but here the customer service is where it’s best.

Fatal, The chicken looks like squab, chicken with potatoes, the typical pre-frozen potatoes, lack of cutlery, I already remembered why they didn't come back to Nandos, if it's a restaurant dedicated to chicken, at least it's good chicken.

Never a huge fan of nandos. But as am in area thought would give it a try. Pleasure to be not served stale or dry buns for a change. Things were looking up. Actually managed to cook chicken that wasn't bone dry. Seasoning could have been better and hot sauce could have been hotter,but, overall was good. Seriously impressed with the covid changes. Made it much more civilised and almost a pleasure. Scan the qr code to join queue and then all on phone. Interesting if you don't have a smart phone but I did. Pay at table on another qr code. Apart from getting food delivered and drinks refilled never left the table and didn't feel threatened by over bearing staff. Only one small improvement would be to have a system of summoning a server to get the refill drinks. But small thing in an otherwise pleasurable experience Went again. Had the new messy burgers. Which were lovely

Always a pleasant experience here. It can get busy as you’d expect at peak times but the front of house host always kept us informed and food was served in standard time. The menu has been updated over the last few months with good additions.

I recently had the pleasure of visiting Nando's in Romford and I must say, it was a delightful experience. One of the highlights of my visit was the exceptional service provided by Damien, our waiter. From the moment we sat down, Damien greeted us with a warm and friendly smile, making us feel instantly welcome. Throughout the course of our meal, Damien's attentiveness and professionalism were truly commendable. He was knowledgeable about the menu, offering helpful recommendations and ensuring that our orders were prepared to perfection. Not only did he cater to our dietary preferences, but he also went above and beyond to accommodate any special requests we had. What impressed me the most about Damien was his genuine passion for providing an excellent dining experience. He was attentive to every detail, ensuring that our glasses were always filled and our plates were promptly cleared. His friendly demeanor and engaging conversation added a personal touch to our dining experience, making us feel like valued guests. Overall, our visit to Nando's in Romford was made truly memorable by Damien's exceptional service. His professionalism, attentiveness, and friendly nature were truly outstanding. I highly recommend visiting Nando's and requesting Damien as your waiter for a truly enjoyable dining experience.

Ordered from here a couple of times. This time will probably be the last. They couldn’t even be bothered to cut up the chicken in my wrap!!! Sauces for the wedges were missing and thighs were burnt.

This Nando’s is the worst I have been to so far. The lady at the entrance made it look like we will have to wait a very long time for a table. It was very unwelcoming. They also didn’t have the beanie burgers or the rainbow salad. This Nando’s needs a better staff and manager. Decor needs a redo. It’s filthy.

I'm honestly disappointed to write this Nandos review. I have never experienced bad food from Nandos. The food for the first time ever took 1 hour to come, and we got our starters 5 minutes after ordering. After the food arrived, however, it was where the problems started. First of all, the chicken was very dry, and we had to douse in sauce to get some moisture. I personally am a vegetarian, and I have never had chicken. My cousin was the one ordering and I ve seen him eat all kinds of meat. But for him to struggle to enjoy it was very concerning. Our vegetarian food, however, was the worst of it all. We ordered two beanies pitas. As stated on the menu, there should be some salad inside, yet there was nothing. Remember, the food was late as well. To make things even better, we found literal charred burnt pieces in the beanie patties that were as hard as rocks. In the end, honestly, we expected better from an establishment we have enjoyed over the years. This review is not to disrespect this restaurant but for them to try and work on quality control and improve the overall experience provided

Terrible experience today ended up leaving after being treated very badly as a customer. When arriving the place was busy we was told to wait 10 minutes for a table which was fine but three / four clearly available upstairs. After waiting and watching others being seated I pointed out there was tables upstairs as my young child was thirst and hungry. After being rude to me was shown upstairs where I pointed out all the empty tables. Was then spoken very condescending by the lady seating us and asked to stop shouting when I clearly had not been just because I complained about waiting and amount of empty seats which she did not like obviously. Was then visited by another member of staff accusing us of altercation ( customer asking to be seated is an altercation there) ended up leaving as ruined the experience and put me off my food. Seriously need to learn how to treat customers definitely won’t visit this place again.

It wasn't busy but few tables was not clean and it took between 20-30 minutes to clean dirty tables. The food is kind of tasteless. I would said it doesnt worth the money. The waitress was friendly and polite. Waiting time for food was around 20 minutes.

I eat here all the time and the staff could not be more friendly or helpful. Genuinely the best service and way above what you'd expect at a nandos. Usually get served my kaisa, Jack (i could be getting this name completely wrong but the young boy with the blondish hair), the girl with orange hair who's name I have forgotten and Anish(this could also be wrong as I have the worst memory with names). All the staff are such a credit to the store!!!

Let's start with the food, average food nothing special the issues was with the chicken that was a bit raw on the inside, also we chose the lemon sauce on top of the chicken and whenever they cook it the lemon will burn and it makes the chicken bitter, they should come up with a better idea instead of putting sauces directly on the meat while cooking, also the chicken breast we ordered for our daughter was so cooked it was all dry baby couldn't eat it. Overall can't really give a negative feedback since this was our first time and we didn't have the chance to try everything but on our first visit it wasn't the best in terms of food. Nice customer service especially from the manager that took care of us and our allergies.

Staff are very nice I will recommended

Great place! Food was cooked perfectly. Staff friendly and helpful

Great service, delicious food, friendly staff. Fully accessible with a disabled toilet and many blue badge bays available to park your vehicle.

I thoroughly enjoyed the food and the service by the staff. However, the washrooms are nothing to write home about. There was no tissue paper when I went there and no staff around to ask for assistance. Overall the washrooms looked quite dirty.

Favourite Nando’s ever. Better than Westfield Nando’s. And I mean both of the Westfield’s. If you have an issue with this Nando’s it’s probably because you’re entitled. Service is always great so I don’t see anyone complaining about that. The food in my humble opinion is always 10/10. The Nando’s in both the Westfield’s always come 40 minutes later and most, if not all the time my quarter chicken comes burnt. However, Romford Nando’s is always great. Don’t usually write reviews but I always come here and I’ve never had any issues. I’d choose this Nando’s over the other ones near me any day.

Great place to visit before you go watch a film...

It was ok, the food was nice, although it took a long time for some of the dishes to come out, so some of us had finished while some were just starting their meal.

Had a great lunch the other day, food as always was served swiftly, hot and delicious. Staff are always helpful and polite. Totally recommned.

Very Disappointed with the way the manager Erika dealt with us . She also did not accept NHS blue card or Payslip to prove that I work for NHS, I have done this number of times I. The past. I will never come to this Romford branch again.

The staff is very disrespectful and they delay orders a lot, you have to wait more than an hour to bring the order. I was not satisfied like in other Nando's.

Amazing place and one lady Maria is very nice.

Had an enjoyable time with a friend ( catching up) We both had 1/4 chicken with peri peri chips and grains. Sorry, no pictures 😔

I gave one star for the service because there was cutlery, we waited for a long time.

Good quality food as always with brilliant customer service.

Thoroughly enjoyed a cheeky Nandos with my Sister

Callum couldn’t have been more helpful with my order. Top bloke, definitely deserves a pay rise

Good food and great staff..never been disappointed here.

We had a long wait for our food, which wasn't great, good was OK.

Me and my boyfriend went kinda late for dinner, the service was amazing! The waiters were beyond polite. Will be regulars!! 😊

The staff are friendly. The meals taste great too

Food was a little burned and the restaurant was a mess, no one cleaning tables. Food arrived fast and waitress was pleasant. Wasn't nice eating a meal surrounded by so much mess and left over food though. Wouldn't eat in again.

Online ordering require ability to place discount cards example: NHS, MOD, Blue Light card, etc.

I loved nandos a very nice place and a happy atmosphere

Had a great experience here this evening. Always love Nando's food, but the staff here were really friendly and attentive.

Stuff are hiding so you won't ask th anything, food comes after 1h and I ordered olives as a started and I never got them even if I asked 3 times. They need more stuff

Delicious food and friendly staff excellent service 👍

I was greeted with a vibrant atmosphere and friendly staff. The menu is filled with mouthwatering options, but their flame-grilled PERi-PERi chicken steals the show. Each bite is a burst of flavour, perfectly seasoned with their signature PERi-PERi sauce, which adds just the right amount of spice, Staff Jade was very helpful and treated us like a VIP Guest.

The manager and staff was very good and provided a great service.

Anish was a great host, 100% in care and skill. Explained our order with great clarity

Everyone was super helpful and had a great attitude smiles on there faces was really nice to see great customer service in Nandos today 👍🏼

It was decent food was nice wait time was long though

Delicious hot food made in good time …

Nice location, service was perfect - staff were polite and attentive. Table and chairs were clean and sauces and cutlery were were clean too. Food was fresh and tasty. Would recommend.

Very decent standard Nando’s. You know what you’re getting when you go here. Never had a poor meal

Went here for lunch, food was lush and worth a little wait. Would recommend to others.

Lovely service, great fun, calm atmosphere. Would deffo recommend 5 Starr across the board. Thank you

I was enjoying me meal everything was going perfect then I called over the manager simona to ask her if we could order more food for my nephew then the attitude on her was disgusting she wiped her snot with my napkin on the table then proceed to put it on the plate that I have finished eating on and take it away but she should not be a manager she is not fit for it her customer service is disgusting

I had the nicest nandos server ever, he had dark hair, was young and male and he was super friendly, super helpful and I was very impressed wait hang on his name should be on the receipt, it says Fitzgerald, he accomodated all my fussi"ness" and my dinner was so much more enjoyable! What a GOD Send server!!!

Absolutely shocking experience, went with my friend today ordered through the app, I had ordered a starter we both ate, then her mains arrived I sat waiting for my mains for over 20 minutes, when my friend politely enquired about it to whom I presume was the manager she cuts my friend off and responds with “you ordered separate” (don’t think it takes much common sense to assess that we both would like to eat our mains together) then she asked what I ordered in the rudest tone I responded with my order but before I could say the sides she just cut me off and walked away my food then miraculously comes straight over with the pitta hotter than the chicken, mash cold so I can go ahead and guess it had just been sitting under the heat lamp, by this time my friends food was cold and the whole experience was ridiculous the manager was female and I believe her name started with S.

Wrong order sent can’t get in touch with the restaurant Nando’s

It's ok if you want to order for example to eat extra mild chicken the gave me extra hot chicken bit other than that this is a good place to go if your hungry

7pm, they have ran out of fries. They bought us a drink over with mint in that looked like it was a week old. Dirty plates, waiting ages. All the staff chatting in the corner, we actually left straight after the starter which was OK to be fair. So not all bad!?!?!?!?!

Very busy, but I was late. Food was as I remember it, actually, I think the chip portion is larger than I remember it (during the pre COVID times). Awesome food. No cheap.

Very good food and excellent service 👌👌👌

HI WENT IN NANDOS ROMFORD SERVICE IS POOR FOOD IS NOT COOK PROPERLY STAFF WAS VERY VERY RUDE WAITING LONG FOR MY FOOD TO ARRIVE ONCE IT ARRIVE IN THE GAP OF 10 MIN AFTER THE 1ST THERS A LADY MANAGER THERE SHE IS VERY RUDE AND AGGRESSIVE TOWARDS THE CUSTOMER DONT EVERYTHING GO AGAIN IN ROMFORD NANDOS RUDE AGGRESSIVE MISBEHAVE STAFF

1 and a half hour wait, because you CANNOT reserve a table. Waited that long before being seated and a further 45min for overpriced dry chicken with rubbish customer service

Poor experience . Normally Nando is very good. But today Abil (manager) was extremely poor at handling issue. Will be taking it up with Head Office. The rest of staff were great and food is generally always spot on, but today had issue with food which was dealt with unprofessionally.

Always come to the Nandos Romford branch. I have to say the service is impeccable and especially from two staff Members that really shine out. Abid and Mike, it’s always a pleasure to come and be served by them. I come with my brother regularly after gym and they just work so well and always have a smile and a great attitude. Well done and thank you !

Waited 2 hrs - food didn’t arrive!

Brilliant ! Awesome Service Love it ❣️

Place nice and clean. Ordered on the app all okay. When the mean it's self service I didn't think I would have to go and chase for my drinks. Starter arrived relatively quickly. Then had to wait 30 minutes before I chased again for main course. Glad it wasn't busy as might still be waiting for food.

it was a lousy experience. I sat upstairs. there was no sauce, no napkins, no cutlery..

All good except from the drink machine was broke down. Have to go upstairs to fill drink each time. :(

Ordered takeout and waited 2h for it. After calling the restaurant twice I was told it’ll take whatever time it takes to get the food and I’m not the only one waiting 😳

The restaurant was closed, just after I ordered my meal, due to a mouse running about. Food was received, chicken was great, chips were cold, and garlic bread was hard.

Friendly service. Good food and good atmosphere. We waited for a table for 15 minutes, and the service in the restaurant was fast.

Grubby restaurant, unclean toilets, dry chicken and portions have got smaller. Some of the staff looked a bit clueless on what they were doing. Get it together and clean the place up!!!!

Been coming to this branch for a while but since the pandemic they have gone downhill. Staff are awful which explains why the service is the worst I've ever come across. Don't waste your time waiting for over 30 minutes only to not enjoy your meal.

Worst nandos experience, staff couldn't care less about you, waited over 50 minutes still no food, then when approached staff mocking me and my wife behind our back I confronted the manager on shift about this and he is pretending like I didn't know what he was doing. Employ adults not children. Will never eat in this nandos again.

Shout out to Mwila, the gentleman had Great service and attentiveness to our needs. Best of luck with uni also !

My first nandos visit since lockdown..these lot make my experience so unpleasant, the manager who name is Baha is very rude likewise few of the staffs, she absolutely has no idea to resolve customer complaints. How is she even a front of house with that abhorrent attitude. I ordered quater chicken and 10 hot wing and I waited nearly 45 mins only to be served cold chicken. I refused it and they tried to reheat the chicken not knowing I saw them. Because I refused the food she dashed it in the bin with such aggression, it completely ruined my appetite. Its fair to say I shall never set foot into this particular nandos. Ps. It's also seem they can't retain staffs likewise customers

Dirty menus. No fanta. No straws. The bun for my chicken burger was hard as rock. Will not be going back here. 1*.

Not a good experience food they serve cold not good as other nando's also staff seem bit rude.

Normally I enjoy Nando’s but today I ordered and got my food 45+ minutes later.it turns out they had mixed our table up and when they tried to sort it out we got our food 15+ minutes later

I was sitting next to my friend and I put my drink to the table as in the one next to me and one of the waiter took my drink without my permission also they did not give me and my friend some cutlery

Good food and grear customer service

Been there only once and this is my view on that time. Service was great, staff Friendly

order was wrong first time it arrived, presentation needs work either, a lot of the glasses are dirty whenever I go to eat there cutlery either dirty or understocked, staff look overworked and tired, food is incredibly slow to come out unless you come really late or early in the day, tables left dirty for a while and upstairs is far too hot and sometimes hard to breathe from the grill. On my latest visit to this nandos a week ago my starter came during my main course and my main course arrived almost after my s/o had finished hers, my daughters meal was cold and a waitress made it seem like I was the problem for the food being cold and my livers were absolutely drenched in oil and it was in a complete joke state. the app does not work well, this branch is a complete joke and the way the staff look are appalling, food quality is mediocre and after my latest visit I do not think I will be dining there again, I do not recommend, save your money and go elsewhere. overall 0/10 not worth it and I do not reccomend this joke of a restaurant

Time and time again they are late with food however today was a joke. I ordered through the bar code, my friend had nearly finished her meal before they even bought my drink. Then after asking they bought the wrong drink. Then finally bought my drink but forgot my glass. Then I after both my friends finished their meal I went to the cashier to be told they don’t have my order, abs I asked for my glass ANOTHER TWO TIMES and still didn’t get it, then finally I was told it went to their errors. This is not the first time they have bought food out late or wrong and forgot things. Terrible service!!!!

If amazing but is not a lot of space

I was completely dissatisfied with the service. This is due to a variety of factors. For starters, we had to wait more than 35 minutes for our food. Secondly, when we asked one of the waitresses, Petra, for an update, she responded with a lot of hostility, claiming that I had ordered 8 minutes earlier, which was incorrect, and even after I showed her my confirmation receipt, she didn't apologise for her error and walked away saying ok. We received our food 10 minutes later, and to top it all off, they had neglected sections of our meal, which I had to personally request. While I was pleased with my lunch, my sister complained that her chicken breast was dry.I would not reccomend this place.

Nice environment, friendly staff, food was lovely.

Nearly an hour wait, no communication from staff with food app drivers being served first. Awful service

Good service received from staff.

It was a bit chaotic, the up was not working and wehad to stay there longer than anticipated. The food was good

Really nice staff. Nice and hot food. Good place for sitting

Nice table but food took so long to arrive

Good but freezing cold in there

Friendly staff, food is average as in such chain but cheap and relaxing

Long wait to get a table but the food was great

This place is disgusting! First time I went I got food poisioning, went back a few times after that as it’s our local nandos but the place is actually filthy. The toilets are so dirty, there was a hair in my garlic bread, and the floor where they make the food in the kitchen is so filthy. It confirmed for me after my last visit that I’ll not be returning. I don’t get how this place is open.

Food is great and the staff are so nice, really enjoyed the time there and even got birthday cake. Thanks nicolai

I would give 6 stars if I could!! It was the first time meyself and my family camd here, and the service we got was superb and our meal was served so quickly! It was also my brothers 18th birthday and we got a special cake from our waitress! Nicolai. She was so dedicated to making sure we got a cake, while being so nice and humble and made our experience 10 times better. And she wasn't the only one, all the workers were very nice. Definately coming again sometime👍🏿👍🏿

I have been waiting at Nando’s Romford for over an hour just to find out that they lost my order and I have to now wait again for my food. I’ve only been given a £1.25 discount which I think is ridiculous for the amount of time that I have been waiting. I just simply wanted to enjoy a great meal with my friends and this has ruined my evening.

Worst Nandos I've been to. First time I went they forgot our order and food didn't come at all after an hour wait, then 2nd time was told they don't accept orders from the till and it's only thru the app, despite me telling them their **** app wasn't working. Nandos is good but this branch is staffed by complete idiots

The service here is really hit and miss. I have eaten here with my toddler son and the staff were great and really helpful on occasion. However, on the flip side some staff are very poor. On our recent visit, the server put our food down and left before we could say items were missing and that the garlic bread and wings which was covered were overly burnt (the entire surface was black). Even calling after the waiter, he continued walking. Very annoying to have to get attention of other staff and show them what was missed and the poor quality offerings of burnt food. While this was rectified by the time the items came to us we had finished our meal