Nando's New Malden in Kingston upon Thames

My chicken wings was raw, it was the last one on my plate, I was telling the manager how i feel he wasn’t really taking it seriously and I asked for a refund and due the fact I ate most it he said we can only offer a partial refund as we ate most it. On top of that the table next to us also had a raw piece of chicken, which should really ring alarm bells. Never coming to this Nando’s again I go Nando’s all the time everywhere never had a problem.

Waited a while for food, then I got a leg piece when I asked for a breast.. was hardly no mean on the leg piece

Absolutely abysmal experience. After waiting 40 mins for a collection, not only did they forget my food was in fact ready within 20 mins but they didn’t even get the correct order. Now we’ve tried to call them to complain and ask for the missing food, we’ve since been waiting for half an hour and the food is cold. I would not recommend at all.

This is the best Nandos by far, but this visit there seemed to be a lack of attention from the staff. Had to go to the counter to ask for things as no one was around the tables? Maybe short staffed? However, food was as good as always, so happy customer.

Normally good but ordered period salted chips and arrives with sachets seems like a DIY place now might as well find me making it in the kitchen next 👍

Disappointed,we went there with a 3 year old kid and used kids chair but they said that we can not use it.your kid should not have sat there.customer service is poor,dishes were dirty .

Visited here pre-dinner rush. About 4pm. Staff seemed polite and kind. Explained the set up and the online ordering if we were comfortable to do that. Drinks glasses came out quickly, as did the starter. Mains came out quite promptly after that and were delicious, hot and as expected. Couple pointers though, despite being really quiet (4 tables taken) there were several tables with plates etc left out. I appreciate staff shortages and the time we visited probably didn’t help but not great to see. Some of the cutlery in the pots was still dirty. And apart from being told the setup, there was no further comms other than delivering food. Would be nice to have staff check our food order was correct and if everything was alright, especially considering it was a very quiet period. Nonetheless, would visit again to be fair.

Newmalden Nando's is a mess, management’s got issues. I’ve eaten at a bunch of Nando’s, but this one’s run so badly. Just look at all the customer complaints—says it all!

Went here yesterday and there was no spoons, cutlery wasn’t washed properly, however the food was hot when arrived minus the creamy mash which was cold. I asked a couple times for some colouring and pencils for my son but the staff forgot. I had to get up after 25 mins of waiting for a gelato for my son and ask if I could grab one from the fridge as I wasn’t expecting to wait so long for a child’s ice cream. I definitely think there needs to be more staff members recruited as the kitchen staff looked exhausted.

Disgusting costumer service. Zero hospitality. We went there a group of 12 and the denied to seat us, in an empty restaurant. The lady (probably the manager) refused to seat us because as she said they don’t have enough food to serve us. Never returning back.

Organised chaos. Went to collect an online order and it was so busy and hectic. Felt sorry for the staff. Waited about 10 minutes after collection time to get everything but this was fine given how busy it was. Food itself was good (classic nandos - tastybut not mind blowing) but check your order carefully before you leave, it wasn't until we got home that we found out all the bread items were missing from ours (so no pitta bread for the hummus, no rolls for the chicken livers) and we couldn't go back just for bread. Nhs discount was nice (but now capped at £4 when it used to be 20%)

I had the best and most positive experience the staff was quick and efficient and I got served by Antony who had great customer service

Someone forgot my white wine. The manager apologised and got me a cold one without asking. Tbh I was not expecting this kinda hospitality from a chain. Also as they ran out of sauces, the waiter asked me what I wanted and brought me a pot. Whoever is the manager, hats off.

Lovely place very helpful staff

Great food, great atmosphere and brilliant staff. Best nandos around..

Always great to be in this place as the staffs are lovely and welcoming, foods are great as always and great atmosphere to be with your family!

Great place to eat with the family, even for vegetarians. Only issue we have now is the price has increased substantially.

Nandos will always have a place in my heart. But I struggle to give this restaurant 5*. During my visit I got the vibe that staff were more interested in chatting to each other rather than the customers. The table we were seated at wasn't clean and we had to ask for it to be cleaned. Then once the food started coming out one of the meals was missed and from where I was sat I could see it on the hot plate next to where the staff were chatting, so a little disappointed. Other than that the food as always was great.

We were invited for a meal by a friend to celebrate her daughter’s birthday. The service was great. Members of staff were very accommodating and helpful especially Charlie. Thank you so much for the amazing service.

Me and my partner used to enjoy coming here. But they have really gone down hill! They have forgotten one of our meals on multiple occasions even though we ordered at the same time, meaning one of us have had to eat on our own whilst we waited for the other meal! When we went to collect an order, no one greeted us and my partner stood at the desk for 10 minutes and no one even acknowledged him. I understand they’re busy but they could be a bit more organised and helpful.

Burger was great Medium spice is a bit mild Service was brilliant

A big Nandos at one end of New Malden highstreet by the roundabout. Lots of tables. Always found a fee table. No parking very close. Use streets and walk.

Food was lovely and the staff was very friendly really enjoyed my meal here will definitely be going again

It's a nice and spacious place to eat out with friendly service

Been here alot and each time has been great , service always good, food cooked perfectly aswell. Can't go wrong with nandos and hopefully it always delivers 🙏

Very disappointing to receive 4 chicken thighs half the size they normally are. Son is still hungry; as for my meal it’s not so bad as I need to lose weight.

Excellent service provided by Isak and Lillie to help us prepare for the European Cricket League semi final vs Wimbledon. Up the Shells and Ropes

We were served terrible garlic bread. When I asked the floor staff about such badly made bread, she said it was prepared by a person called Merllon. Very disappointing because we love Nando's, we should not be served these products.

My local Nando's is closed due to refurbishment, as such, this was my next closest restaurant. The food is good but I've noticed shrinkflation is definitely creeping in. The Sunset Burger continues to be delicious (as do the normal chips) but the mains portion is definitely shrinking which is very disappointing. I would half expect the sunset burger to be included in the starter section of the menu. As mentioned above though, the taste is great so let's not detract from that. I do however have to mention the service at this restaurant, it's virtually non existent and this is the primary reason for me giving such a low rating. I ordered an online collection and arrived at the agreed time (19:20). A member of staff asked if I had been served, to which I responded that I was there for a collection. They could not find the collection/order, I then waited another 10 minutes for someone to 'look for it.' 10 minutes later, they confirmed that the order had not been received by them and I was asked to wait. This is fine but I then had to wait another 15 minutes for my order to be prepared. I asked that they phone me when it was ready as I would be outside dodging the dreaded traffic warden. Politely actioning this request was impossible however as their phones 'weren't working' even though every member of staff had a mobile phone on them......could they not have used this, especially the manager? In summary, the whole online order concept is thrown into doubt if orders are not fed through to the restaurant. I have no way of confirming they truly did not receive it and it could also have been a case of them missing it, but the after sales treatment deserves better, or Nando's head office need to scrap their collection process as it clearly isn't fit for purpose, in today's time poor environment. The manager will probably respond with a comment along the lines of "We’ll be an Extra Hot five stars next time" but that appears to be the standard response when things don't go right. Do better at the outset, that's all we expect/pay for.

The food is usually good but the place needs a deep clean and a bit of a refresh. Always sticky tables and food/crumbs on the floor there is even sauce on one of the windows.

Had great customer service from Prax. Great food!

Prax thank you my brother 10/10 service only guy that should run this place!

After shopping my best friend and I settled on eating in at Nandos than going home to cook cause you can't go wrong with treating yourself to a nandos meal.

Horrifically slow, the food is dreadful and everyone ignores you. Don’t come to this branch at least and save your money

Disappointed and disgusted that the manager did not give me a discount when I had expressed that I had food poisoning from the macaroni cheese the last time I was there. I wanted to be assured my food would be cooked to standard. The lovely gentleman Prax, he worked there had great customer service skills- he was highly skilled and kind

Awful experience last night which I have reached out to their customer service team about. On arrival, it took staff maybe 3 minutes to realise we arrived and be shown to our table. We weren't asked about allergies and intolerances. We also weren't asked if we had been to Nandos before or knew how to order food. Once we ordered, the staff took forever to bring us beverages, we had to show our order number. I didn't complain, and the guy at the till did apologise for the delay. Food also took forever and while my wife and I ordered at the same time, her meal didn't come at all and she had to check with the staff. We weren't asked if everything was okay with the food. Nor were we thanked when leaving. The staff, couldn't be bothered to do their job, perhaps they wanted to be outside playing in the sun, however this complete experience is shameful. Aside from this, we have previously ordered delivery from this branch and chicken is ALWAYS DRY. Do not come here. Do not order from here. The only reason we came was to redeem an orange chili each and it still wasn't worth it. Go to Wimbledon/Kingston Nandos.

Excellent service here. Top people !

The slowest service ever. Rude staff

Staff at New Malden Nandos are always nice! Romeo is especially knowledgeable, patient, cheerful and helpful. A true asset to the company indeed.

GM Natalie is so lovely and attentive and her staff are all brilliant!

Good client service and welcoming environment

Lovely restaurant. Great attentive staff. Good food

Service was awful and staff were rude

I have NEVER been to a nando’s this disorganised, or with such little care for customers. First and foremost, I’d like to thank Pratx (unfortunately did not get his full name but this is what he preferred to be called) for his incredible service. He went above and beyond, ensured that we got our food and were seated no matter what, endured the misdirected yelling of so many customers and literally did Everything on the floor while the other staff ignored us. Honestly he deserves a promotion or a raise and recognition, thank you so much Prat. Extremely kind and accommodating despite the circumstances. Other than him, however, this experience was awful. Upon entering we were greeted with negative attitude, there were free tables (that another waiter actually seated us at in less than two minutes) but the waitress held out and said we’d have to wait for half an hour. We ordered, waited well over an hour for our food. One person’s food was forgotten on the counter for 30 minutes and served cold. Then we were told it was late because THEY RAN OUT OF CHICKEN? No chicken in a chicken restaurant on a random Thursday evening. No apologies, no compensation, no warning upon us entering of the wait time, no nothing. never coming here again, and would highly recommend against it for anyone else.

Almost 45min. Waiting if we don’t ask the crew about our order to check is not deliver…

Friendly service and food is of good quality.

Very bad services They don’t care about customers services Rude staff Don’t recommended at all

The chicken thighs are always good! The broccoli was cooked to perfection. The sauce on the burger was weird and a lot hotter than usual. The service was great though with really friendly staff.

We were greeted upon arrival and had the freedom to choose our table. Ordering was usually straightforward, but a few customers caused a minor delay. Thankfully, I was able to redeem my NHS discount for myself and a friend, a positive change from a previous visit to their Clapham Northcote Road branch. Friendly atmosphere and Despite ordering at 6:40 pm, our food arrived at different times—my friend's at 6:50 pm and mine a few minutes later. While manageable, synchronizing the delivery would improve the experience. I ordered a chicken butterfly, garlic bread, peri chips, and wings. Overall quality was good, except for the wings. They were undercooked and surprisingly bland, lacking flavor, and had an unappealing appearance. In summary, the experience had highlights, like friendly staff and a successful NHS discount. However, improving timing and ensuring consistent food quality, especially with the wings, would significantly enhance satisfaction.

Wonderful experience at Nando's, New Malden. Food and atmosphere is superb as always. This time I have missed my handbag at the restaurant, but staff have kept it safely and returned it to me even after 1 week of my return to the restaurant. I am amazed with the honesty and truthfulness of the staff. Thank you guys, you guys are excellent.

My Favourite eating place Nandos never let me down 👇

Not great, nandos has really gone downhill. Food was very bland. It was also very cold in the restaurant. Based on other reviews too, it looks like they need to put some heating on!

Lovely casual place to meet up with friends. We had little ones and it was nice. Food is delicious too :)

They've forgotten things in the order a few times which is exceedingly irritating 😅

Always loved eating here place is great and food are awesome. Definitely recommend

Great chicken but service appalling. Waited over an hour for meal. Child's burger was smothered in Chile sauce he couldn't eat it. Chef and staff seemed to concentrate more on takeaway orders. First visit very disappointed.

A great place to go with family. Good atmosphere for the price

Cutlery is dirty and sticky. Told its the dishwasher but I've heard it many times before. Bearded waiter is terrible, doesn't want to be there. Food is ok.

Decent Nandos branch. My son enjoyed his butterfly chicken, mine was dry and overcooked unfortunately, but the sides of mash and broccoli was excellent.

Very good service and Issac looked after us throughout our meal at this restaurant

Upon arrival, we was informed there's a small wait for chicken on the bone as it's in the oven. Proceeded to order, to then have to wait 50 mins for our food to arrive!

Not as good as it was when it first opened, service not great, bottle of wine turned up warm, and a big group standing around our table taking photos for about 30 mins.

Quiet Saturday afternoon visit with family, we were quickly shown to table and recommended to use QR code to order at table which we did. Despite being almost empty, the food took longer than usual to arrive and the server had no record of our drink orders so I needed to show my online receipt to get them. I'd order at the counter next time to try to avoid this. Food reliable as expected.

Waited for my food and said they had no chicken

What you expect self service almost

Maybe it was a Thursday evening when it wasn't too busy so there were not many staffs. Chicken wasn't grilled as well as I had before (they were cooked, just the skin wasn't charred at all). The manager lady was running around helping (bringing guests to table, till services, giving takeaway orders to driver...) and still with a cheerful voice and smile, bless her.

The best Nandos branch in SW London (in my opinion)! I've never had an issue here, but if something isn't right, the staff will always sort it straight away. Food always arrives as ordered, restaurant is clean, spacious, organised and all staff are friendly and polite. Yeah it's just a Nandos... yeah it's kind of pricey for chicken... but I have never not enjoyed a meal here... New Malden is always the branch I choose to visit every time over other local stores.

Beware, this Nandos does not send what you ordered. I ordered half a chicken and they send one leg and a half leg chopped in half, no chicken breast. Called to complain and no answer, terrible company.

I was doing collect. I was to be texted when my order was ready. This never came. I arrived a little early to the stated time. I was ignored in preference for 3 other customers who came after me. I have zero stars on atmosphere because I was only collecting. The food was alred left in there keep warm holder. Then the attendant had the cheek to tell me I was standing in the wrong area. I was at the til. I asked her where are the sign post to explain where I am meant to go to collect an order. This was the first time I've ever ordered online. Actually I didn't I was just helping my daughter, so I said to her I'd pick it up for her to save her the hassle. Obviously people in work clothes are not worthy to be served.

Amazing service from Jorge from the moment we walked in, we was greeted by him and even though we ordered on the app his customer service was spot on. He made sure that we were happy with our food. Amazing service, I definitely recommend this nandos to anyone. We will definitely be coming back.

I been last night on newmalden. I order some nuts and 1/2 chicken when I go home and check the order nuts was missing I call the store so many times noone answer the phone. I was very disappointed with the my money.

The coldest restaurant I’ve ever been in. All 10-12 people who were in Nando’s at the time had their coats on while they ate. The air-con was blowing across the entire restaurant - we were going to leave, but my daughter really wanted spicy chicken. I ordered the Sunset Burger, which I thought looked amazing on the menu. But when it arrived, it was the smallest piece of chicken I could have imagined. I’ve added a picture with an Oyster card next to it to show the scale. It was like a mini-burger that you have at cocktail parties. It tasted nice, but wasn’t anywhere near enough for my liking. As always, Nando’s doesn’t disappoint with their great range of sauces. Next time I’ll be wearing a jumper so that I can take my coat off 🤦🏼‍♂️

Empty so atmosphere lacking, but t that's all, spot on

The food was excellent alongside with the fantastic service provided by Lily who served us. She was super kind and helpful. Thank you for a great experience!

Lovely place as usual, got a table quickly ......the kids love it. Would definitely visit again.

Very pleasant atmosphere, big windows to watch the world go by. Chicken well prepared and out of this world Mac & Cheese!

The food was very cold and I waited for 30 minutes when I asked the guy that I want chips he told me that this is what you ordered and without giving me option he ask me do you want yes or know even like I was forced to eat cold. This is not acceptable on my own money someone to put conditions how to eat the food that I have ordered plus I had to wait 30 minutes. This is ridiculous. I want my money back. And the guy in the picture was very rude.

The worst Nandos experience (New Malden) I have ever had. Waited 45 minutes for my food. Food was poorly prepared. Took a while getting seated. It was just terrible.

Large and spacious restraurant. Servers were very friendly and waited patiently while I fumbled endlessly through my Nandos loyalty app. Food was served quickly, as expected and tasted like Nandos.

One could never miss this spot! Lovely atmosphere with friendly service. Usually, one does not have to wait, but this time, we did. Nevertheless, delicious chicken breast with Nandos sauce had drowned all our little family's hunger pangs. Will go again!🙂

Best table arrangement. No one is in anyone's space.

Great service as well as fast and efficient! Very clean and tidy, food is always served to a very high standard! Definitely will come back.

Ania was our host and she was incredibly helpful and super friendly! Food was great and came quick. Would definitely recommend!

Cooking staff are really unprofessional and stare at customers rudely and in a hostile manner and scream like small children to one another. Dont have an open kitchen if you’re unable to be professional

Great food, the tables by the window is quite bright as the sun comes in and I’ve seen other Nandos do peri salt? Unfortunately this branch didn’t but everything else was perfect.

First time back to Nando's in a few years and had a wonderful time. The staff went above what was expected of them as they give us a pair of glove for our wings and were very quick with the service. The food was wonderful and brilliantly cooked, even checking new options. Praise to all staff, especially Juan who brought our dessert and apologised about them being delayed.

Place is a vibe , though it can do with some renovations now Food and service is excellent....

Chicken cooked to perfection! Other nandos they overcook the chicken. This one is very careful and friendly staff

Nandos is awesome! Love the food.

Very child friendly. Oddly, the app and website are missing some items, eg kids burger, so need to order at till for that. Otherwise reliable and the kids like it

One of the best Nando’s branches. Lovely staff. Quick food. Spacious restaurant and good standard and consistency of food. Thanks Nando’s New Malden!

Eat in on Sat (24th June) - one of the poorest Nandos eat in experience as far as food is concerned. They say the nandos grillers masters the art of transfering semi cooked chicken from their ovens to the flames. All the chicken meals we ordered (2 x thighs and a burger) was bland and without any flavour. Morever the peri chips was not mixed and all the peri-peri powder was in one place. Overall poor craftsmenship from the kitchen. Service was good, no complaints.

My food delivery order didn’t arrive. The manager of this branch Ayrton refused to send me out another order even when I offered to pay for a cab to send it in he said no he wouldn’t do that then rudely slammed the phone down on me when I pointed out that they had taken my money and not delivered the food I paid over £28 for. He was trying to pass the buck to that pointless shower Deliveroo saying I needed to contact them. I paid my Money to Nando’s of New Malden. I had to contact their head office to get a refund processed. Then this delivery driver had the audacity to turn up over an hour late with a cold gloopy mess splattered around a paper bag which he just plonked down on my doorstep and walked away. I had to chase after him to give the inedible farce back. I will never order Nando’s again or eat in their restaurants again after this and I was a regular diner.

A very good experience we enjoyed our food ordering through the QR code at the table it's very easy and it allows us to apply our discounts quickly so everything worked very well I would say the atmosphere is good and stand for helpful but nothing stood out as being excellent food quality is always been very good and it's delicious to receive good hot food

The staff were super friendly.The food was delicious and the food did not take long.Bruno was super helpful.Definitely coming here again.

Staff were awesome, best of all, the chicken was chickening.

Great atmosphere, parking a bit of problem

It's soooo noisy when busy. Ok but not great.

Great family experience. Wasn’t busy when we visited on a weekday evening. Food was fantastic.

Ordered take away Nandos. Very hot and fresh food. Never disappoints.