Nando's Kingston in Kingston upon Thames

Nice and fresh food by the river, thames and after a lovely meal don forgot to try a Portuguese pastel de Nata or custard cake 🎂

Despite coming at a very busy time, we received an excellent service by the staff, including Amanda :) Would definitely return to this branch.

Love this branch! Everyone was great.

Certainly! Here’s a detailed review that’s over Nando’s is a standout for anyone craving bold, spicy flavors and a relaxed vibe. Their Peri-Peri chicken is juicy, grilled to perfection, and always flavorful. You can pick your spice level—from mild to extra hot—which really makes the experience unique. The sides complement the meal well; the peri-peri fries are crispy with a spicy twist, and the macho peas add a fresh, slightly spicy touch. Nando’s casual, upbeat atmosphere makes it a perfect spot for a meal with friends or family, and the staff are friendly and helpful when guiding first-timers through the menu. The restaurant decor is vibrant and fun, making you feel right at home. For anyone who loves good food with a kick, Nando’s is always a win!

Took 15 mins to get a cold starter of olives. Boneless chicken thighs were dry, chips were cold when they came out. No lettuce in the wrap. Server insisted we sit right up close next to people when it was a Sunday night and not busy. Also no cheese.

Great service, and we all enjoyed our chicken dishes.

The food here is cooked with no love, the chicken is soggy and never crispy and they always get my order wrong. Not once, not twice but every damn time. Sort yourselves out.

Who doesn't love Nandos and Kingston didn't disappoint us either. Friendly staff, seated straight away and very quick with our food. So overall 10/10.

This review is for Amanda, She was absolutely amazing gave us excellent service and was very friendly will definetely be returning😁

Lovely service from sanyukta tonight, very polite and very quick to get the food out. All around a lovely service

The service was fast and incredible. Sreyas was very polite and assisted us all evening. 5/5 for Sreyas.

This has to be one of the friendliest Nando’s. The food, as always, is excellent. My 4 year old dropped her corn on the cob on the floor, and without ever asking, another was brought to her as a replacement. Epic staff. Well done team, thank you for making the dining experience so welcoming.

Had the smallest chicken ever in this branch. Told the staff and asked to see the manager but nothing happened.

Good as always but Amanda (orange shirt) was so friendly and made the experience a great one

Was a very good experience and a friendly environment. Was served by salman and he ensured my meal was good and he served me well.

We have never had a disappointed visit to Kingston Nando’s. Kingston xx Nando’s is our favourite. Vichy and Team are lovely. Food always good. The guest is always made to feel welcome, and nothing is too much trouble. We visited Saturday 7th Sept lunchtime. Thank you Kingston Nando’s

The food is exactly what you’d expect from a Nando’s but just wanted to say what Great service we had been here a few times and the staff are very friendly and extremely helpful. Special mention to Amanda who is always rushing around with a smile on her face and seems to have time for everyone a real pleasure to see.

Such a great atmosphere, the food was amazing and the staff were incredibly friendly. Huge thanks to our waitress Amanda!

Ordered food for collection. Was ready on time, the portions were perfect and the chicken was tasty. The sides of broccoli and salad were worth it. The staff were friendly when we picked up our order. Thank you and would recommend.

Great for families and young kids, chicken and chips, what's not to love? Parking not ideal as closest is round the corner at the rose car park (which is expensive).

It's a nandos. What more to say? Service is quick and friendly, food is good as always!

Amanda, great customer service made my experience a whole lot better

Food was really good, nice cozy place, our server Pascal was really awesome had a good chat!

Very good service and food is good as always. Upstairs dining room is quite pleasant

CRAP AND COLD MISSSING GARLIC BREAD

Good restaurant in Kingston where you can eat Chicken with different spices, marinades and shapes, and with many and variable accompaniments. Very good overall, reasonable price and pleasant staff. We would recommend it.

It was Nando"s. And in it's in Kingston. It's excellent at being a Nando's. Stop hassling me already Google.

Usual Nandos with 2 floors and plenty of seating space. Gets a bit busy over weekends. Customer service is good.

I loved this place they were so nice and funny I recommend this place! lovely customer service xx There food blew me away it was perfectly seasoned and taste amazing plus it was well cooked!! Run to nandos❤️

I went to this location with my guide dog and was given a hard time by an employee and later by the manager. Upon entering the restaurant, I was asked to provide documentation for my dog, which is illegal under the Equal Rights Act, and my girlfriend calmly explained that no documentation is required for assistance dogs. After we sat at our table, the manager came over and was extremely rude and confrontational. Her sister is apparently a guide dog trainer, so she was well aware that I was blind and of what a guide dog is, yet still felt the need to harass my girlfriend and I, telling us that we were wrong about documentation not being required to bring my dog into the restaurant. She only relented after calling her boss and being shown the laws by my girlfriend. At no point did she try to educate herself before confronting me. Being confronted by an employee is bad enough, but the manager is supposed to be educated, and given her prior knowledge of guide dogs, there is really no excuse for her ignorance but more importantly her clear disrespect towards people with disabilities. I would hope one would think that someone with an actual guide dog would be aware of their own rights. Instead she was happy to challenge me and ruin my experience until someone else told her she was wrong. Other reviews call out how nice this manager was but apparently not if you're someone with a disability. All customers including minorities deserve to be treated with dignity and respect at all times. While I appreciate the gesture of apology of covering our meal, the damage was done, as after dealing with this issue time and time again there is an emotional toll that it takes. I will consider removing this review if I receive a formal apology from this manager and Nando's corporate, and if I have confirmation that training has been implemented across all Nando's locations. Until then, I think that people looking to dine here should be aware of what happened.

Excellent customer service decent location

Plenty of sauce provided in the chicken

Always have a lovely meal and the staff are friendly

As u enter and are seated you are pointed to a QR code that u can use to order. The ordering was smooth and our drinks arrived within a minute of ordering. Then you can go to the station to pick up utensils, napkins and the sauces. The sauces range from very mild to relatively hot. Nothing crazy like the ghost pepper sauces that some other places serve. All the sauces are a bit too full of vinegar and tart. However that is peri peri. The chicken is grilled fine, and the sauce adds the flavor. My highlight was the service, not the food.

I have to say I am a nandos convert for years I would stay clear from them (IT'S CHICKEN IT'S BORING) but now I love it like everyone else hahaha as it always looks busy. I have giving it 5 Stars all the way through apart from the food the food very nice but it lost one star I ordered a sharer boneless chicken there was not a lot of chicken Hahaha but with the sides I was full anyway so definitely recommend

Can’t go wrong with a good Nando’s. Service over years has varied a lot at this branch but really really lovely team today (Shalin & Team). Really made the visit enjoyable. Attentive and fast service. Thank you so much. Highly recommend the boneless platter if you’re up for sharing - my go to every time. Tried the new wild herb spice which I didn’t love. Will revert back to either Lemon and Herb or Medium.

Delicious food and very friendly staff!

Pascal took care of us. My mum is in a wheelchair and he made her feel very accommodated. He would periodically check in on us to see if we were Ok and was always ready to help. We really appreciate you taking care of us! Thank you

Excellent service by staff member, Salman, asked if everything is all good with my food and really polite.

Horrendous place. Always giving me stomach problems. Staff are good tho

My friends and I had a great experience in this newly refurbished Nandos. The manager (Amanda) was lovely and friendly. Her kindness aura made our experience here even better. The food came out within 10-15 minutes.

Went to Nando’s today with my Nephew and Great Nephew who is 2 years old. The customer service we had was fantastic and the waitress was so attentive to my Great Nephew who is 2 asking if he likes colouring and does he need a high chair.. Unfortunately I did not get her name but also the manager came over and asked was everything ok regarding our food and also making sure they said goodbye on our exit. Thankyou to all the staff for such impeccable service

Food always on point, was extra saucy as requested and brought out quickly

Had lunch in Nando’s Kingston today with my teenage son. Don’t normally write reviews but just need to say ….. The friendliest cheeriest service I’ve ever experienced in any restaurant in England. Thank you.

Clean, friendly and helpful staff. Food came out fast and tasted great as always!

Honestly can't understand why nandos quality is so hit and miss. I'm so sick of complaining after every other order that as of tonight, I've decided to not use nandos ever again. There are only so many times you can complain to a company without being seen as someone who is lying. Fino pitta just fell apart and looked like it was thrown together by Helen Keller. £15.25 for chips, peas, two chicken thighs and a slice of halloumi..... Yeah, no thanks

Great experience at this Nandos! Staff were very friendly and attentive, especially Amber and her team! Food service was very fast too! Thank you

Quick service and on a busy night everything was to the standard expected.

Zohaib Zia is always welcoming and treating our family with a warm welcome. His customer service skills and hospitality is really good. Whenever, our family visits down he is always working so hard and serves customers with extra care. More workers like him should be available. Thanks again.

Had the smallest chicken ever in this branch. Told the staff and asked to see the manager but nothing happened. Raised with their head office over Twitter but nothing happened. Never again I will set food in this terrible establishment.

Had the smallest piece of chicken in this branch. Raised with the staff and nothing. Asked to see the manager and nothing. Raised with head office and nothing. Never again I will set foot in this terrible establishment.

An absolute gem! From the moment I stepped in, I was greeted with warm hospitality and a vibrant atmosphere. The staff were incredibly friendly and attentive, making sure that my dining experience was top-notch. The food was simply outstanding - the peri-peri chicken was grilled to perfection, bursting with flavor and spice that left me craving for more. The sides were equally delicious and paired perfectly with the main dish. The restaurant's cleanliness and decor added to the overall pleasant dining ambiance. I can't recommend Nando's Kingston enough - a must-visit for anyone looking for a delightful meal in a cozy setting. A definite 10/10 experience that exceeded all my expectations!

We felt lucky to arrive before the lunch rush; despite a fair few available tables, though, it was a while before we were seated. No big deal — but then after ordering it took quite some time before food arrived, and it was pretty tepid, as if it had been out for a while. They may need to find a space to store buggies/prams, because they had quite a few in the entryway which, when a queue had formed for lunch, made it difficult to leave.

One of the best Nando's we have visited. Very clean and very friendly staff

Very slow if you order online to collect, got there at the time I had placed my order and had to wait 50 minutes because apparently they had not even starting preparing it.

Food had something to do with my stomach, I had to rush to the toilet. I think the quality has been cut to keep the price low and it was full of young people (that probably can digest better than me). Cutlery was unavailable and had to go hunting for it. The service people tried their best I remembered better food

I have eaten at this specific Nando’s at least once a week for over 12months now and have always received great customer service until I met a person for the first time today, who I can’t tell whether was a male or female in todays world but the persons name was Amanda and they claimed to be the manager. Upon arrival there wasn’t anyone at the entrance to seat us but as we could see downstairs was busy, my friend took it upon himself to quickly check upstairs to know whether it will be worth the wait and then came back downstairs to confirm there were some tables available. I was then greeted by Amanda as I waited for my friend to come back downstairs and said I am just waiting for him to come down to let me know if there was any tables available, which he then did within a few seconds… but then Amanda clearly didn’t like this and basically told us off like we were little disobedient school children, lecturing us about why we shouldn’t just go and check as they have specific procedures in place where we can only be seated by a member of staff as the member of staff has to ask us if we have any allergies (which for me has only ever happened when I am at the till ordering my food) but also commented straight after to say we wouldn’t do this if it was any other restaurant so confidently and sarcastically like we have known her for years so at that point my friend walked straight out as he felt she was being so rude and disrespectful and it was also embarrassing as customers started to look at us so we just decided to leave and eat somewhere else due to such poor customer service thanks to AMANDA.

Had the worst experience at Nandos Kingston for the first time in two years. The manager Amanda was very rude and sarcastic at the same time. Rather than being welcoming to customers, they were sharing their procedures in a very aggressive and sarcastic tone while we were waiting at the door. A colleague of theirs had already come to us and told us that we can wait for our table at the door, he was very polite and asked us to wait to be seated. However, Amanda came in with their procedures and told us that apparently they take note of allergy requirements at the door and that is why we cannot go to a table on our own and be seated but in the past 2 years our allergy requirements have always been taken at the till while placing our order. They were extremely rude and very unprofessional while speaking to us and constantly used a sarcastic tone. All of the employees we have interacted with previously and on this occasion have been courteous and welcoming, apart from Amanda. Please ensure your managers are setting the right example for the rest of the staff.

The food was okay, but not very warm and was very busy for the size of the restaurant.

Great vibe, welcoming service from the time you walk in, smiles and all The food is fresh and great quality I had a very happy mother's day 🌺 Thank you for servicing my family. Kids menu was excellent 👌

Arrived at Nando's around noon, let us pick our own seats in the laid-back atmosphere. The service was both prompt and friendly, and it was a nice touch being able to use the NHS discount for both of us. The loyalty scheme is pretty good too. You can customise how you want your chicken cooked. However, the hiccup was our meals arriving at different times – my friend finished eating before mine even showed up. It's a recurring thing at Nando's, and they might want to look into fixing that.

Great friendly service and so quick!

Not sure,where to start from … I love nandos more than anything and been eating for many years now.I have been visiting Kingston branch quite a few time and they never disappointed.Last 2 times i went there included today was nightmare. So your question is “what happened” and i would answer “what didn’t happened” … Viki was the person who took my order and i believe he is the manager on shoft dressed with grey t-shirt. I received my 1/4 chicken(breast) on table 2 and i have ordered well done and the cashier made sure it will be well done.Anyway the chicken was on my table extremely dry and withouth the skin and drowning of sauce so they can cover that has no skin. After i have asked Pascal to replace it,he looked at my like i was wrong and tried to tell me that there was skin on the chicken.After that conversation i asked him to replace it and then another 1/4 chicken was served on my table within 1-2 minutes and that time there was half of the chicken skin on and even more sauce so they are covering that half of the skin isn’t there. Pascal and one more boy trid to make me believe that chicken was okay … in 3-5 minutes constantly i had someone of nandos clueless staff on my table to resolve the issue. I just came to eat chicken and chips and relax.Then the 3rd 1/4chicken was served and luckily that was with the skin on and extremely small piece even the bones were missing.I have ordered extra 1/4chicken as that obviously wasn’t enough,then the staff started to chase me to make the payment,one of them to ask for my bank card,then i said i can pay with my nandos card as i have 1/4chicken for free.Then i had to go to the till before that chicken was served and my food was getting cold.I tried to scan my nandos card to one of your devices but it wasn’t working,then i was asked for the long number of the back,then he couldn’t find it. It was too much at that moment i had enough. I explain to Viki that that is extremely poor service and unable to deal with simple issue.He then replied that it is a bad day,but apologies its not my fault that its bad day. Once again.. i just came to eat chicken and chips.

Great midweek bite to eat, served very professionally by Zohaib and Tanvi

Gotta love the lovely building of this Nandos. Must be hundreds of years old. I love how they kept the original wooden beams and brick walls. Foods were pretty good as well and they changed my burnt chicken wings too. But too many knackers and noisy teenagers.

They don't care about customs who come instore

Unfortunately went when all the kids in the area had an inset day or something 🤦‍♂️

Absolutely disgusting - two long black hairs in our Deliveroo order (one in the macho peas and one in the coleslaw). Vile hygiene and I hope they are investigated.

Great hospitality really enjoyed my meal and the drinks big thanks to Amanda was really good to us

Great service however the chicken was quite small and marked down on atmosphere as the tables were so close together and it all felt very on top of each other

Clean and tidy eatery. Has washrooms. Their peri peri sauces are just awesome! Staff is friendly and kind. Service is good. Enough chairs and tables to sit and eat on the ground floor and the first floor. Kids friendly place.

I arrived with a friend and a double buggy, my twin daughters were sorting upon arrival. I was asked if I wanted to go upstairs and I said I would prefer to sit downstairs as I would regularly need to go backwards and forwards from the buggy to grab stuff. The lady said okay and asked us to sit in the waiting area. 10 mins later the same lady came back and told me my buggy was disturbing people as it was blocking the passage way. I explained to her that she was the one who asked me to sit there in the first place! She said ok and left. Another 20 minutes went by and my girls woke up so I asked at the till to place an order for some chips and drinks to help my children stay quiet but I was told no as we didn’t have a table. I asked if it could be put through as take away, the lady said yes to the chips but explained I couldn’t order drinks. Another 45 mins went past, my daughters were kicking off and people that arrive after us were already finishing their meals. I went up to a different lady and asked why we were being made to wait so long. She explained that because I asked to sit with the buggy only one table has the space for that. I quickly corrected her and explained I only requested to sit downstairs and never to have the buggy besides me. She apologised and sat us on the next available table with 2 high chairs. Our food took ages to arrive. All in all horrible experience, rude staff. We waited over an hour and a half, during the time, staff kept pushing my buggy whenever they felt it was in their way although I had already told them not to touch it or my children.

I love Nandos, take me back home.

Great food and great service. Especially thanks to Zohaib for his great service.

Superb service from Shalin and team! Were very quick and considerate toward me and my family, despite being a busy Saturday evening. Brought over napkins and cutlery despite being busy and came over to us personally to say goodbye

Allowed us to move to a bigger table as ours was a bit wobbly. Food on point as always. Lovely cosy nandos, and there's an upstairs!

Every time I come to this Nandos, I leave happy. The staff are friendly and interested in making the whole Nandos experience a memorable one. Well done 👏

Amanda and her team were top notch! Optimised seating for fast turnaround

Food under cooked very rude staff bald guy in there no professionalism very bad manners

Excellent service especially due to allergies!We were very well taken care off

Food took forever to arrive. Eventually came but chicken was raw. Someone else had hair in their food. I won’t recommend and won’t go back there Staff friendly and apologetic

We celebrated my daughters birthday here and Pascal and his colleague were brilliant * kept my food warm even making new fries because I had a long walk from where I parked the car * provided extra plates for the cake * sang happy birthday with us! Thank you nandos

Going to be a regular for me here. Efficient and nice.

Unfortunately we will not be coming back here. We waited so long for the food and the kids were hungry. The chips came cold and we asked for it to be changed. 20 minutes later they came back (at this point the kids ate them as they couldn’t wait). They said it was to late because the chips have gone. This Nando’s has serious management issues and this needs to be address or you will lose a lot of customers.

Food and service were OK, as Nandos go, it was reliable. I would recommend having a pitta with chicken livers instead of the Portuguese roll.

The manager was extremely friendly and went above and beyond to accommodate us (we had 17 people so she quickly gave us our own little section which was very nice)! The food was great as usual and arrived promptly.

Staff were very friendly and the food was good. I only dropped one star as I was sat by the window and it was really cold.

Honest can’t go wrong with a cheeky Nando’s when you’re in the mood for it. Just a vibe overall, however did experience some racism with other customers here but staff handled it well.

Super fast service. Everyone was so kind and helpful,

Delicious food and extremely friendly and accommodating Team. Very busy, but this speaks of the quality of services. Highly recommended

The barman was constantly touching the female staff - it made me feel uncomfortable as it was throughout our entire meal - very visible and creepy as he is obviously a lot older than the female staffS - it was off putting & I will not return

As we were there on weekdays lunch time , they were quiet. We ordered full platters. Only few minutes later, they brought our food which was a full old chicken from last night. We didn’t touch food and ask for another one but fresh one. After 10-15 minutes they brought fresh one. Nando’s reputation is for fresh food, then respect customers with fresh food not leftovers from last night!

thank you to the Kingston team! Always so friendly and welcoming. Food's great too.

Used to love big, juicy wings roulette, but since when they become so small and dry?! It’s a good bye Nandos for me, the cheapest part of the chicken massively overpriced. Shame I haven’t taken a photo…

Not only was my bun stale there was also the longest hair in my chicken burger which went in my mouth and almost made me sick the manager was also a disgrace arguing with me and trying to imply that I put it there avoid this gaff I will be taking this further

We arrived around 2:30 and it was not busy so we ordered right away and had a delicious late lunch without waiting. The staff were friendly and the food was all delicious.

Stopped off, for an early lunch. The food was delicious! And a special thanks to Anita, for her wonderful customer service! Will definitely be returning.

As always great food, great service. Will return!

i had an amazing time at nandos! i always go but genuinely the food was so amazing. I’ve never in my life had such good service, it was all thanks to pascal! he made sure we had everything all of the time. usually nandos doesn’t really have such good service but genuinely pascal made our dinner so wonderful and even had a lovely chat with us at the end!

Service from Pascal and Anita was amazing, very friendly! They made sure we had a great experience!!