Nando's Exeter - Marsh Barton in Exeter

Great manager on duty but the whole just eat and deliveroo has killed this restaurant. Had to wait half an hour just for a table because the kitchen were so rushed, fulfilling orders from online to give out for drivers and completely lost sight that some people come out to eat still.

I normally love Nando’s, but this was the worst experience I’ve ever had and I won’t be returning. I spoke to the manager who was obstinate and unhelpful. It was my son’s birthday and it really soured the mood of an otherwise good day.

First time I have tried nandos had the butterfly chicken and sides very nice also had the chocolate pud that was delicious will back very soon

A fantastic experience from beginning to end. Loved it!

Arrived at around 2pm on a Sunday, to half the restaurant being empty, yet 20 odd people stood in the doorway and out in the rain waiting to be seated. No explanation or apology for this wait either. Ordered on the app once we were seated due to there then being a big queue to order, our food came out relatively fast and was okay. No cutlery available and when I asked I was told ‘it’s being polished it will be a few minutes’, I advised I already had my food on the table so could I have some now, which the girl told me again that’ll be a few minutes. I then looked around myself and found 2 buckets of clean polished cutlery on the bar by the till so took my own from there. Ingredients stated on the menu were not included in our food that came out which was disappointing. Generally a disappointing visit, staff didn’t seem to know what was going on and the manager made no effort to rectify any issues that other people were also complaining about. Shame that as a family we spent nearly £70 and had such a naff experience. Won’t be coming back any time soon!

Had lunch today and I must say how helpful and pleasant all the staff were, we were a large table and took a birthday cake, food was lovely, everyone enjoyed it from the youngest at 9months old with some chips to the oldest at 88 who had never heard of Nando’s before! Helpful with an egg allergy, thanks for a lovely lunch!

The food was good, the customer service was really poor though. There were 9 empty tables and staff ignoring customers and people queuing out of the door.

Awesome place, I go there for my lunch every friday. Always spot on service, nice staff, quality food and quick to arrive as well. 10/10.

Had a lovely meal out with family. Our waitress, Sarah, was absolutely amazing and had a very friendly and professional manner. It was extremely busy yet service was fab.

Manager was very nice, accounted for my deadly nut allergy and personally made sure I had not ingested one speck of nut dust on his sight. Food was regular Nandos but was disappointed when I found out they had not stocked Saka sauce. Loads of parking space and proximity to lots of homegoods joints

Food was unbelievable 🔥 peri Tamer very nice

Out of the two Nando’s in Exeter marsh Barton is by far the best. However our visit this weekend - it looked like the team were struggling to keep up. Restuarant not full but over half hour wait for food, staff looked miserable and atmosphere was missing, no music on either. Will say aside from the service and even though the wait for food was long, once it arrived it was all hot fresh and what we were hoping for.

I was surprised to see that several of the front of house staff were wearing casual clothes rather than any form of identifying uniform, we were shown to a table by one such person and told to order from the app. We then went to order, only to find that the WiFi was down. Nobody was checking to see if anyone wanted to order manually and it was difficult to figure who to speak to without a uniform. I went up to the counter and ordered but the staff member seemed not interested in the fact there was an issue with the app. The whole place was dirty, the ledges and shelves were thick with dust and debris, the floor was filthy. Not a pleasant experience.

Service is poor. Made to wait 30 mins, a person behind us ( we saw the list) in the queue complained and was sat before us. Then when we sat down we were told it was a 45 minute wait for food. Empty tables were there whilst we waited to be sat, the kitchen struggling to cope with delivery orders. Not prioritising people that turn up is a poor long term business decision. Not impressed, we should have been told how long we were going to need to wait to actually get fed. We would have gone elsewhere. An evening ruined. Nando used to be a favourite but the decline in service means I’m unlikely to go back.

Standard Nandos fare but portion sizes have shrunk dramatically putting profit before people. Friendly and sympathetic staff, though.

Good food, nice service... Nandos is Nandos... the best 😄

My son and I collected our take out from here last night, both of us have been really ill since we ate it. On the whole we both said as we were eating our meals that it didn’t taste as good as it does usually. I have also completed the customer survey that was emailed to me. We won’t be going back.

Food was great, but I had to wait 30 more minutes past the expected collection time, when I went in there to collect my food, I was ignored eventually I had to go up to an employee and ask, not great service in my opinion, I get they’re busy but some sort of interaction quickly would be nice instead of waiting there like a mug.

Nice food, as per usual at Nandos, but a 25 minute wait is the longest I have experienced at any Nandos. I understand it was busy but this should have been better staffed.

The side portions are too little And take away we realized that on portion was missing but they had packed it for us we had to comeback for it

You can't fail at Nando's, 15 minute wait for a table, easy to order and get points on the app. The restaurant was busy but not overwhelmed, and it was still safe for older kids to get their own drinks and have some independence.

I recently visited this Nando's, and unfortunately, my experience didn't quite meet the expectations I had. From the moment I walked in, I was welcomed by the lively atmosphere that Nando’s is known for, and the staff was very friendly, which I appreciated. However, I was taken aback by the service; it took 30 minutes from the time our order was taken until the food was served — the longest I’ve ever waited at any Nando's. What made this even more disappointing was that the restaurant was only about 1/5 occupied, yet it seemed that dine-in guests were not prioritized over takeaway delivery drivers. As someone who pays extra to sit in and enjoy the meal, it was frustrating to feel sidelined. When our food finally arrived, I found that it was below the usual standard I’ve come to expect from Nando's. Furthermore, the music in the restaurant was too loud, making it difficult to converse without raising our voices and adding to the overall chaos of the dining experience. In summary, while I appreciate the friendly service and the casual vibe of Nando's, this particular visit fell short of the high standards I associate with the brand. I hope to have a better experience on a future visit, but regrettably, I can only rate this outing as average due to the extended wait, subpar food quality, and the overwhelming noise level.

The chicken tastes bland and the ambience suits the music and the food they serve but the only downside is the food as the insides of the chicken is very raw.

Very accomodating to food allergies which was nice. Lovely food.

Great food, so tasty, will be coming back there for sure. That spicy liver is just amazing & chicken so good! Thanks

Good service and the food was served within 20 mins of ordering staff very friendly

Great restaurant, my family ate here on Sunday 11th August and the member of staff called Luis (I think) made the whole experience a delight. Nothing was too much trouble and he went out of the way to make sure my 5 and 3 year had a brilliant time. Food was good but Luis is a real asset to your branch, thank you.

Love this place, whether collecting or eating in, the service is always spot on. Good friendly staff, clean restaurant, top drawer!

Went at 21.26 for dinner (says there are open to 10pm) but they turned us away.

All staff were lovely, helpful and friendly. It was a rainy Saturday at kids dinner time so I would expect lots of kids and a bit of noise. But it was really loud. The food was ok - only one of our orders was for mild seasoning but 2 had it. It wasn't too long to wait especially with how busy they were. We were a bit suprised by the price, but we had not been before and we ordered quite a bit more food than we needed. We will go again, probably try a quieter time of day and probably try some sharing platters to get the right amount of food.

Very disappointed with my visit to Nandos. Popped in our way home from a long flight so was extremely hungry. Arrived at Nandos and found it wasn't busy. We were told waiting time for a table was at least 45mins. So we decided to order a takeaway instead. No problem ordering took less than 5 minutes . However while waiting we counted the empty tables. 9 in total. We didn't say anything assumed these were precooked, waited patiently for out order which was supposed to be 30 mins. Several people came in... no bookings and were given tables right off. So what basis is this based on..? 🤔. Our food arrived 45 mins later and still mot complete. Person or manager wasn't fazed at all and looked like he couldn't be bothered. Very disappointed with the service.

Great place to eat recommended ⭐️⭐️⭐️⭐️⭐️

Nando’s is a vibrant, casual dining experience renowned for its flavorful peri-peri chicken. The menu is centered around their signature flame-grilled chicken, marinated for 24 hours in a blend of African Bird’s Eye Chili and fresh ingredients. The result is a tender, juicy chicken that comes in varying levels of heat, catering to both spice lovers and those with milder palates. The atmosphere at Nando’s is inviting, with a modern yet cozy interior that reflects its South African roots. The staff are friendly and attentive, ensuring a pleasant dining experience. Side dishes like peri-peri chips, spicy rice, and garlic bread complement the main courses perfectly. Vegetarian and vegan options are also available, ensuring there’s something for everyone. Whether dining in or taking away, Nando’s delivers consistently delicious food at reasonable prices. It’s a go-to spot for a quick lunch or a casual dinner with friends.

Always a great place to eat and the food is delicious

The restaurant was clean & the staff friendly but the chicken was over done & dry not upto the usual nandos standard

Lovely food, great customer service

Generally a nice Nando's with free car park out front, high ceilings, good natural light, and quick service. However, they were out of whole, 1/2, and 1/4 chicken on Friday at 6 when we visited (how?!) so deducted a star.

We went as a group of 4 people, sharing the plater is sufficient for all of us. We can also choose our dips and very easy

Ran out of most of the food I'd wanted to eat. Left and went to the other one in the city instead.

Went today very busy but told us to come back 30 mins later , Excellent food, Clean restaurant and amazing service. Thank you

Excellent service, advices our whole chicken sharer platter was going to be a while as chickens were still in the oven, we were given a starter whilst waiting. Food was fresh and very hot and well worth the wait

I am delighted to share my dining experience at Nando's Exeter (Marsh Barton) in December 2023. I often eat at Nando’s restaurants but what made me leave a review on this particular occasion was primarily due to the wand an unparalleled customer service provided by the restaurant’s manager. It was evident that the manager takes great pride in his work, ensuring that each table received the attention and care they deserved, and this passion translates into a positive and welcoming atmosphere throughout this restaurant by the whole team which immediately set the tone for the rest of the evening. I was about to go on a 2 hours driving journey after this late dinner. I ordered two coffees at the end of the meal, however the coffee machine was broken. The manager went out his way and has manually prepared a delicious coffee to both my wife and I. His swift resolution not only rectified the issue but also showcased his commitment to ensuring that each guest leaves Nando's with nothing less than a memorable experience. The manager, when faced with a minor issue during my meal, demonstrated remarkable sense of professionalism and dedication to ensuring the utmost satisfaction of his customers. Great service, great experience!

Nice place, Nice staff. Adequate parking. Well worth a visit.

Kids like this place, quite expensive for what you get...

First time dining at a Nandos, got seated immediately upon entrance, after spending awhile deciding on our food we finally choose our order and received it promptly, the food was warm, tasty and fresh we also had a lovely man check how our food was and overall the staff is welcoming and relaxed.

Excellent service, didn't have the SA cider so I got 2 bottles of beer!

it's nice to go somewhere that does what it does with no fuss

Lovely family meal, service was excellent and quick as normal from most Nandos I've visited, good food at an affordable price .

Great veggie food, nice and spicy as I like it. Much enjoyed.

Great place to dine with family or for couples if you want to get away from the high street crowd. Good food and service. Sometimes however they would easily run out of the liver which is out main attraction!

Can’t even stick to their own procedures, and getting staff attention is very difficult.

Visited today for lunch. Food was delicious and arrived in around half an hour, as they predicted when we arrived. The restaurant was busy but the staff were really attentive. Looking forward to going back.

We went here for the first time as we are new to Exeter. Walked in, got a seat straight away brilliant. Went and ordered got food about 15 minutes brilliant. No check back. Also, when we left, not one person said good night. Was not really happy with the service. Will go again, hopefully smiles and hello. Next time

Great food, love the decor and the staff are great. Slight delay in getting food but not a huge problem.

Amazing restaurant I have ever gone to ps . A bit loud for some people but good food and staff

I was really impressed with the service at this Nando’s. The staff are really attentive and you could tell well trained. The food came out really quick, fresh and hot will be back

Good and quality service friendly staff taste food big space options for a large family for a big table.

Food was rushed and not hot at all very disappointed

The team at this branch are a credit to Nando's. They were so welcoming and accepting of a child with extra needs. Had a thoroughly enjoyable family meal. Thank you!

Lovely food, lovely service, chilled atmosphere.

The best Chicken I've ever eaten. When do you open up in switzerland?

Good food,service is magnificent. Good place for a family.

Quick, delicious food and the staff are friendly and approachable. They were pleasant and chatty with my young daughter and just delivered all round great service.

Nice ambience and good customer service .

Good service with standard nandos food.

Over priced,dry chicken, undercooked corn,small portions for a large out lay. Nandos used to be worthy of a treat night but no longer. Seemed like it's just a place to advertise their own sauces.Loaded fries and bottomless drinks are the only plus about the place. Will not be returning

Lost my order asked 3 times where was food finally got my main but still no starter and drinks ran out again

Always used to come in to eat but I think there has been a change of staff and manager and it’s really gone downhill. A couple of girls that work there were so rude! So stopped eating in. Anytime I collect the order it’s always wrong. The food is always great but shame about some of the staff as they can’t be bothered or get annoyed if you ask them something..

The staff here are so good, really polite and helpful. Only four stars as I think it's a bit expensive on the hole and not a good selection of beers.

Great service by friendly staff. Food served fairly quickly. Perfect GD friendly meal which was very welcome and hard to find!

Always loved this place. Big space, lovely music, yummy simple food. Let down by really poor service from the get go . It used to be so much better, which made it different from the normal (poor) service in the UK. Grumpy unfriendly welcome, 'no can do' attitude . Then , after placing an order was rudely told "it will be 30 mins at least for orders". I asked why don't you tell customers before they place an order?! Also, it is fast food .really! Shouldn't take SO long. Also , all restaurants listen up: children /baby orders should ALWAYS be made a priority, especially when your customers request it specifically. So no, I do not accept my children's food to come out later! Another let down- their frozen yogurt machine has been out of order since forever. DO BETTER!

Disappointing as couldn't get in, 1hr 30mins wait. Didn't wait went somewhere else.

Collected an order, got home to see it was missing a side. After calling them, all what was offered was going back to the restaurant to collect this which was just not feasible. They offered a 'refund,' however this was just on the missing side. This is not a reflection of the staff member on the phone who was as helpful as she could be, however the policy of only refunding on the missing item does not seem like great customer service given the inconvenience.

Nice restaurant, food was good, staff could be a bit more attentive but no problems overall

Very good friendly staff... food was so so good 👍

Although I wasn’t pleased with the portion I was served, the team dealt with my observation really well. They addressed my issue in a heartbeat. Didn’t disrupt our evening and I’m still a great fan of the food. Thanks and we’ll done.

I wish I could give six stars for the service. We were told there would be a 30 min wait for a table, but it ended up being 3 mins (which was no problem) and then we ordered our food but was told there would be a 28min wait for the chicken as it's all cooked fresh - this was fine for us but we wanted to grab some starters to tie us over and the staff who helped us gave them to us for free of charge for the trouble (there was no trouble!!) Incredibly kind and thoughtful team even when low on FOH staff and hosting a birthday party. 10/10 nandos

Absolutely bloody freezing sat at table 2 as the staff and guests opened the outside door 9 times during our meal ! Tried the fully loaded chips and nearly chocked on a bone 😳 Very disappointed with my visit this time .

We had some minor issues with our order and Dave sorted them out very quickly. Service was very good, staff very friendly and it was a reminder of how much we get shafted on our portions at the Reigate branch!

The best Nandos by miles. Great staff, excellent management and the food is always perfect.

Tons of empty tables but they still let money walk out the door on a Friday there is no competition for you so sort out your staffing

Speedy service, piping hot food. Easy to park.

Friendly, helpful staff. Restaurant was clean and tidy. Fairly quiet as around 15:00 hrs. Good food and quick service.

Either hit or miss, chickens always fine, but sides are either cremated or perfect & the frozen yoghurt machine just like McDonalds ice cream is broken or can’t be bothered to fix a good portion of the time.. Service from most if not all the waiting staff is good as you would hope.

Great food and fast friendly service. Definitely recommend.

Food is always good, piping hot, quickly served

The great old delicious Nando's taste. Simply amazing!

Lovely food, friendly staff and lovely clean restaurant

Thoroughly impressed with the meal we had. Ate out as a family of 3. 1 child. Happy with food service and atmosphere. Cannot wait to eat here again.

Good customer service I ever had

I know that these places are very similar to each other. I do think that this is a very mediocre example. The food was good, though.

Nice portions, nice ambience, friendly staff, delicious food. Recommend for a nice meal with friends and family!

It was quiet when we we t but all the staff were polite and food was amazing as always 😍😍

Visited on Monday only to stand and wait at the door for almost 10 minutes before a member of staff appeared to greet us. We were then told it would be a 25minute wait to be seated even though whilst standing there we spotted lots of empty tables that we could have sat on. We ended up giving up and going elsewhere.

Food was Nando's so you know it was good, service was slower than expected though and the drinks fountain was broken so there was no bottomless soda only overpriced cans of pop.

Lovely meal out tried the thighs with my favourite lemon and hurb with the garlic bread very nice Really liked that the manager took the order as a member of the party was gluten free who also really enjoyed there meal

We were told that we have to wait for at least half an hour before we could be seated.

Lovely food. Great portions. Lovely spot for ease of travel onto motorway.

We stopped here on a Friday evening. The restaurant was, at a guess, 25% full. We were told by a friendly but obviously baffled waiter that they were unable to seat customers for the next 30 minutes as the kitchen was flooded with deliveroo orders. What fresh hell have we created for ourselves

Cant beat a cheeky nandos with beer