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3,9

Based on 1.000 opinions finded in 3 websites

3.9Ambience3.9Cuisine3.9Price3.9Service
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Nº 1209 in 1792 in County Durham

Nº 1 of 1 Portuguese in County Durham

CUSTOMERS TALK ABOUT DISHES WITH.. cookedchicken

comment_iconOpinions

Went to Durham nandos on Friday 15th March, we were seated next to the door were it was very cold , after a long wait (35 minutes without food ) we asked if there was an alternative table away from the door , we got told no there wasn't, husband then asked agen and the moved us . After another 20 minutes we asked if our food was on its way as we had been waiting over a hour .

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Daniel S . 2024-03-16

MORE AT TripAdvisor

As always, great food, great service... never changes. Always very accommodating of any requests.

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James Dempsey . 2024-01-29

MORE AT Google

Waited 45 mins for food to come, which was wrong then got it changed then wrong again thinly third time lucky but it turns out the chicken in the burger was raw bright pink inside they offered to bring another but at this point I wasn't impressed so asked for full refund first meal out without the kids to be ruined first time using this nandos as was close to the hospital that we had just been too

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johnpaul little . 2024-01-20

MORE AT Google

Waited ages for food furniture to come wrong gotnit changed for it to be raw wen I cutting to it even the staff said wow that's pink so got a re fund bearing in mind the food was £41 normally love the place but this just put me off

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Kelsey Vickers . 2024-01-20

MORE AT Google

Great variation of foods, staff were great , the sauce range fantastic!

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Phil Sage . 2024-01-16

MORE AT Google

Difícil ser atendido aqui. Tudo pelo app. Não é possível fazer alterações ou tirar dúvidas sobre os pratos. Serviço lento e fraco,

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Adriano P. Martins . 2024-01-08

MORE AT Google

Just good! Please come to Thailand!

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Akeporn Pornrojnangkool . 2024-01-06

MORE AT Google

Sadly I think they were understaffed. Ordering via the QR code is recommended however they never bring the drinks out until you chase. Food came out promptly but there only seemed to be one bottle of lemon herb sauce in the restaurant so had to borrow from another table. My burger was their new garlic bread bun and the bottom half was wet on the bottom. Either sat too long or wasn't grilled properly. Portions for the sides also seem to be smaller than in the past, but that may just be our imagination. The whole experience of Nandos is just getting a bit boring now, having to get your own cutlery etc I don't think saves them any money but it does take away some of the magic of eating out. Probably won't go back anytime soon.

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Simon Loftus . 2023-12-29

MORE AT Google

Chicken Pitta was cold and tough as old boots. Service from staff was good though

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Ashley Gill . 2023-12-22

MORE AT Google

Having been to various Nando’s restaurants across the country, sad to see my local store completely ran down. Had a special meal with my partner to find the food not very warm, took over 10 to 15 minutes to process a gift card and the drink machine was broken on the main floor which was not explained when buying drinks at the till. Was not worth the money what we paid unfortunately for really poor service and experience where I was not able to relax and enjoy our meal. Asked for a complaint form from the manager just to be told that I had to email in a complaint rather than in person… wouldn’t visit again unless things improve.

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Jack Andrews . 2023-12-14

MORE AT Google

Usually lovely, I was a little disappointed on my last visit when my pitta arrived with no halloumi cheese in and a lack of sauce, felt like a cheap sandwich.

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Joshua Collier . 2023-12-11

MORE AT Google

Went very late on in the day, the staff were clearing down, but they were still top notch in their customer service

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Stuart Dodsworth . 2023-11-23

MORE AT Google

Came into nandos to kill some time before I had to start work as I figured it would be easy and fast. I was wrong, it took 20-30 minutes to receive our food as well as our drinks which I had to ask them for. I'd understand if it were busy but there were only 4 people in the restaurant. The staff also decided to make themselves some food before starting on our food. Once we eventually received our food the chicken was extremely dry and hardly any taste to it whatsoever and the drinks tasted off, almost dirty. In my experience with Nandos I receive my food within 8-10 minutes and my drinks 1-2 minutes. Extremely disappointed

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Asa Fletcher . 2023-11-23

MORE AT Google

Went to nandos Durham was greeted by a gentleman, after ordering the food arrived cold and the chicken was over cooked. There were multiple fruit flies around and I mentioned this to the server who didn’t say much, I then re mentioned it to the manager who said they were aware of this issue and were getting it sorted later this week. I think this place should have been closed prior to this or we should have been at least warned prior to sitting down and ordering. I’m a firm fan of nandos but extremely disappointed by this visit and food.

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karishma Viramgama . 2023-11-07

MORE AT Google

Standard Nando's, I really like it. Did take 10 minutes past the collection time but still nice

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Stephen Fisher . 2023-11-06

MORE AT Google

Nando's in Durham is a great place to relax and catch up with friends in a comforting environment. The food quality has been consistently good at this branch, which is always a plus. However, one noticeable downside is the increased prices across all branches, which is unfortunate. The restaurant offers a pleasant atmosphere, but it can get quite busy, as I experienced when I visited on a Wednesday evening around 7 PM. There was a queue, which was a bit surprising for a weekday. The staff, though, are friendly and accommodating. One minor inconvenience is that they encourage customers to order through a QR code, which can be annoying for those who prefer a traditional menu like myself. On the bright side, the cleanliness of the bathroom was notable, adding to the overall positive impression of the restaurant. All in all, Nando's in Durham is a decent dining spot, especially considering the limited options available in Durham. Despite the higher prices and the digital ordering process, it remains a reliable choice for those looking for a tasty meal and a cosy place to spend time with friends.

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Israt Rahman . 2023-11-02

MORE AT Google

I attended yesterday 28th Oct 23. Was greeted and server by some young blond lady. Suck brilliant service by her, nothing seemed too much or a hassle. She's an absolute credit to your company, bravo young lady whomever you are. Food came out really fast ant there was a good atmosphere on the Saturday afternoon. Definitely come back, better than most of the other Nandos I've been too. 👏👏👏

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Steve Carruthers . 2023-10-29

MORE AT Google

Placed order to collect online. Easy process food ready on time. Food was lovely fino pitta and piri piri chips.

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Nicola . 2023-10-18

MORE AT Google

The chicken was extremely dried out and the staff took about 40 minutes to bring out the food. Our toddler refused his kids meal (the burger). I tried it and it was completely tasteless and inedible. A disappointing experience from what it usually one of our favourite chains.

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Navin R . 2023-10-15

MORE AT Google

Honestly sat here now loads of empty table which ain't cleared and people standing waiting to get seated completely doodling have not got a clue and the takeaway is worse waiting up to hour after the estimated time it done appalling

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adam hone . 2023-10-10

MORE AT Google

Friendly staff. That's the positive. Long food wait times. Insistence on ordering food on the clunky app. No coke zero on tap. Possibly the worst Nandos experience I've ever had. Won't be returning

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Kris Stobbs . 2023-10-07

MORE AT Google

Typical Nandos experience, ordered on the app and food was delivered correctly, quickly and hot. Good food as usual. Nice staff.

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karloskc . 2023-09-26

MORE AT TripAdvisor

I would have given zero if I can., One of the worst staff I’ve come across., They don’t even care who’s standing at the hatch for drivers., Drivers literally standing at the hatch for hours., no staff mind them., Even it Rains, drivers do stand in there for hours, and no staff cares., I’ve seen staff arguing with drivers all the time, If it’s getting late., they should have informed drivers to leave., They act like they don’t see the drivers at the hatch., Such a pity thing for such a good restaurant., Why should someone wait in the rain for hours to pickup orders.. Shame…

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Vamsi Yalamarthy . 2023-09-01

MORE AT Google

Arguably one of Britain’s favourite restaurants but this one is a let down, we waited at the door for a solid 5 minutes before even being looked at which made my kids feel very uncomfortable. When we finnnallly got served we weren’t greeted with the smile you would expect when you are paying for someone’s services. We couldn’t stand this level of customer service so we just ordered online. A redeeming factor is that the online system is easy to navigate and to order from. From ordering online to receiving our food it took 45 minutes and what we got was cold and hard after being left under a heat lamp, and for the prices they charge it wasn’t worth the small flat pieces of cold chicken we got. The service was dismal at best and the cleanliness was very poor. I don’t believe in 1 star reviews so they are lucky to be getting a 2. Don’t go here.

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FarAway00670840921 . 2023-08-25

MORE AT TripAdvisor

Was stood at counter for ages then the food was just bland, the sauce is what I go 4 but I still like a bit of taste, the price was shocking, 36 £ for what really was cheesy chips with peppers and a dry chicken breast in a rubbery bun, I asked for everything on it but got a small handful of mixed salad, had to dress it with the extra hot sauces to get any satisfaction out of the meal, Newcastle branch served Mr their hottest dish, chicken livers with three hottest sauses etc and it was nice but that lot in Durham where a rip off

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unknown unknown . 2023-08-25

MORE AT Google

The worst experience I've ever had at any restaurant, terrible service, staff seem to be in a bad mood.

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Marcos Antonio . 2023-08-05

MORE AT Google

Easy to order food with the app.

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Emily Coinon . 2023-07-31

MORE AT Google

Butterfly burger with the limited time BBQ sauce was superb. Clean tables, clean toilets and friendly staff. 5/5

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Molly . 2023-07-25

MORE AT Google

Can't really go wrong with nandos

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Roxanne Robinson . 2023-07-07

MORE AT Google

Order took too long to arrive. Service was quite average. Chicken was hard (like was cooked hours ago). Garlic bread was like toasted hours ago. Will try not to go to this outlet again

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Anvay Borwankar . 2023-07-02

MORE AT Google

Food great, service extremely slow. 32mins to receive our food. On a Sunday afternoon when it was relatively quiet. For nandos standards that is terrible.

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Richie . 2023-06-25

MORE AT Google

Chicken overcooked, missed one of our meals.

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stephen dowson . 2023-06-24

MORE AT Google

They treat the drivers very bad and keep them out side in bad weather

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Nadi . 2023-06-20

MORE AT Google

As always awesome food and nice service.

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Ima Charu . 2023-06-20

MORE AT Google

Good tasty chicken, excellent service (can be faster), quiet and alluring atmosphere

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Aghogho Umukoro . 2023-06-15

MORE AT Google

Brought the wrong food out twice, by the time I ate my girlfriend had finished her full meal. No apology just an “enjoy” when they finally dropped my correct meal off after 45 minutes.

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sophie halkyard . 2023-06-11

MORE AT Google

Amazing staff and scrumptious food

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Elizabeth Robinson . 2023-06-09

MORE AT Google

Great food and service but tables very close together

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Mary . 2023-06-08

MORE AT Google

Brilliant as always. The hot spice chicken wings were great. My favourite lunchtime venue.

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Phil Cripps . 2023-04-27

MORE AT Google

Great first experience for a 15 month old. Nandino's is a fantastic idea and an even better deal. Staff were very welcoming and accommodating.

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Liam Shaw . 2023-04-16

MORE AT Google

Have been to nandos in durham before, decided to go tonight for my birthday with family as last time it was a pleasant experience. Waited over 70 mins for food, ive seen the resaurant alot busier at other times so don't understand why tonight was any different. We only had the one aknowledgement from a server saying food was getting cooked, and i believe this was only because other customers were asking about there orders! The restaurant was freezing cold, i actually had to put my coat back on and mys sons coat over my legs to keep warm. Couldn't fault my food, although my partners and sons garlic bread was burnt black on the top. Very dissapointed as by the time we got the food we were so hungry we just wanted to eat and get out, and very dissapointed as bill came to just under £60, might not seem alot to some people, what was meant to be a family celebration meal out was spoilt would not go again.

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Julie Swan . 2023-04-12

MORE AT Google

Delicious and wonderful service! 😃

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Paula Sides . 2023-03-27

MORE AT Google

My friends complained about dry chicken, can't echo that personay. As decent as any.

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leon reimers . 2023-03-12

MORE AT Google

Fantastic service for this lot today 👏 We love our wings extra extra crispy and medium sauce. Small mistake thinking we meant XX hot 😅 They swapped them with no issues at all, they gave us new sides and a free drink. Great service from the lady who helped us to our table, also the lady at the till was very sweet and the chef did a great job. One of the best Nandos I have been to... we grew up in South Africa on Nandos. Will be back here for sure. Top service.

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Brap Industry . 2023-03-10

MORE AT Google

I love Nandos, but this one... Absolutely disgusting food, on a regular basis. First time I went, the chicken was dry and tasteless, broccoli was bland, service was way below par. Second time I went to eat there because 'its Nandos!' and I thought 'ah well the first time might have been a one off'. Er, nope! Tasteless, dry and also cold. The last time I went was a mistake, I thought I was in Darlington. Nope! Big mistake. Worst cold food, service and atmosphere ever. I cannot make this mistake again. Waste of money and time

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Nomi Lomi . 2023-02-19

MORE AT Google

It's OK but... The food is ok, but the portions are small, and for the price it simply isn't good value compared to other restaurants in Durham

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Paul James . 2023-02-16

MORE AT Google

Lovely staff. Tasty food. Very inviting and friendly environment.

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Joseline Nenzou . 2023-01-26

MORE AT Google

Standard Nando's - food pretty good if overpriced. The one issue was the staff member loitering upstairs doing nothing and just standing around behind our table, felt like we were being watched!

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T C . 2022-12-01

MORE AT Google

If you like technology and clicking for the menu and paying that way, fine, personally i like the waitress to serve me, she did when we said could she take our order and she did it graciously. Food was good.

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Sue Hobday . 2022-11-17

MORE AT Google

I'm sure the potions are getting smaller. Typical Nandos, always busy but always lots of tables empty when you go in and are told you need to wait even with table's empty 🤷‍♂️. Slow service but food is ok.

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Edd Scott . 2022-10-22

MORE AT Google

Really friendly staff, extremely quick service and comfortable, clean venue x

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Sophie Beadling . 2022-10-03

MORE AT Google

Bad experience regarding getting Delivery orders, twice we have ordered it's either the Nandos is not grilled properly or no sauces added yet they are free. The managers need to train staff members, to learn that home customers require sauces every time as they're not inside the restaurant, so home customers have no reason to ring 2 -3 times just to ask for Nandos sauces. People order at home Nandos to enjoy Nandos fully with enough sauces which by now should be own that is the sauce that makes the chicken nice.

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Jullian Barnes . 2022-09-18

MORE AT Google

Found a nice long brown hair In my chips after my food took 2 hours to be delivered

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Bradley Baynes . 2022-09-10

MORE AT Google

Beautiful place, friendly and helpful staff

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Charity Muthoni . 2022-09-06

MORE AT Google

Not often I don't take a picture my meals when eating out, but in this case I were completely lost with the menu. You order by app or directly from the cashier,and there was no one that could help. Even after I thought I figured out what I wanted, I guess I got it completely wrong as I wasn't expecting something so small

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Amit Joseph Yogev . 2022-08-30

MORE AT Google

FOOD CAME QUICK CHICKEN COOKED GOOD

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ethan stansfield . 2022-08-09

MORE AT Google

Food OK but distinct lack of customer service. In the past I've always been asked if everything was okay with my food but not on this occasion & wasn't busy. Need to go a bit further with customer service

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colin M . 2022-08-07

MORE AT Google

Sticky unwashed menus, had to ask for more cutlery because previous food still on them🤢 Chicken was like cardboard, I went through a full glass of cola just trying to wash one breast down. I've heard a lot of people rave about a 'cheeky Nandos'. It was our first Nandos experience, it will also be our last 😔

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Funkytown76 . 2022-08-05

MORE AT TripAdvisor

Always a pleasure to go to Nandos. Nandos Durham was no exception. The serving was quick and the food was on par with regular Nandos standard . Would recommend.

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Arjun Rajeev . 2022-08-05

MORE AT Google

Nice food, air con was too cold

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Daniel Phillips . 2022-07-24

MORE AT Google

If you’ve been to a Nando’s before you’ve had the same food. The interior of this is new & fancy. Great for a low key meal. It’s always tasty!

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Refcon . 2022-07-17

MORE AT Google

It’s a standard Nandos experience.

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Oliver Daisey . 2022-06-27

MORE AT Google

Lacks the atmosphere I've had at nandos before (no music) Aircon left on from during the day making us feeling cold. Food took far too long to arrive considering the place was only half full and was luke warm and the medium spice was more mild to no spice at all. We couldn't ask for them to re do the food as we had a cinema booking. Would I come back? Not if that's the dining experience they are used to giving.

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David H . 2022-06-18

MORE AT Google

Great food ,as always at Nando's on our first visit..

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neil kendall . 2022-06-13

MORE AT Google

Slow service however the restaurant was busy and the food tasty

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Lorna Wilson . 2022-05-24

MORE AT Google

像店长的男服务员态度很差,店内刷卡机坏了,他让我们付现金,我们给了50镑的现金,他质疑该现金是假的还让我们自己出去取钱,服务素质极差,跟顾客对着喊

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Chen YANG . 2022-05-10

MORE AT Google

Helpful staff. Plesently surprised with the spiced chickpea burger, very tasty. Meal prices not too bad and plenty of fries so can't complain but drinks still overpriced.

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Cheryl Middlemass . 2022-04-22

MORE AT Google

A nice size and a clean restaurant with helpful staff.

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Martin T . 2022-04-13

MORE AT Google

Very nice visit staff great and welcoming great product knowledge meal was great well done everyone would highly recommend Durham Nandos

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Raymond Cornwell . 2022-03-20

MORE AT Google

It's ok. Food was bang average really. I expected better really.

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Jamie Cairns . 2022-03-18

MORE AT Google

Very friendly staff and helpful. Would recommend anyone to go. Just wish it was a bit cheaper.

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Audrey . 2022-02-28

MORE AT Google

Service was very slow eventually served, didn't seem very clean as well tbh most tables covered in previous diners stuff.... afterwards had to find the disabled loo for myself and autistic son suddenly questioned by a staff member about all our disability and why I cant climb two lots of steps to use the (NORMAL) Loo... Left very very annoyed we shouldn't have to explain to anyone about why we need a disabled loo... I thought my crutches etc could tell him that......funny thing on the toilet door though 😂

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phil winstanley . 2022-02-26

MORE AT Google

An absolute shambles, food sent back twice, one wrong order and second so cold you would think it had been frozen. Asked by who ever working their things its appropriate to speak to customers with no I.D or uniform at all if we have finished before even receiving the shambles a meal

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Shaun Taylor . 2022-02-12

MORE AT Google

me and my friend went and as we walked in they told us that there was a 20 min wait, we said that was fine and booked with our phone number and name. then we never got a text so we went back 20 mins later and got seated fine, we had to wait ONE AND A HALF hours for two plates of chicken which i think is a joke, then when we asked to have our food packed into boxes we were given a box and had to pack it up our self’s, i think this is a joke considering we arrived at 7 and left at 9

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Ellen watson . 2022-02-11

MORE AT Google

Visited last night around 5pm we were made aware as soon as we walked in there was some stock shortages on some items but we weren’t worried as we mainly wanted food for the kids. We were sat down and asked to view the menu and order through a QR code…the problems started as we were trying to order but it kept displaying menu errors. I passed the phone to my wife to try and sort it, while she was doing ask I thought I would ask one of the staff for some crayons and paper for my youngest and she said due to covid we aren’t giving those out…my little girl pointed out that it wasn’t fair as other places offer crayons and none of the staff were even wearing masks so what harm would a few crayons do… A minute or so more waiting and trying to get food ordered through the phone we packed up and went somewhere else. TurtleBay was a much better experience, actual menus, table service and even paper and crayons for the kids. Needless to say we won’t be trying Nando’s again.

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Ryan H . 2022-01-24

MORE AT Google

Really good service, and nice atmosphere. Food is great and what you would expect from Nando’s :)

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Ry Stew . 2021-11-09

MORE AT Google

Recommended. Service and food good, though my half chicken was on the overcooked side and not as succulent as usual. In other branches. Could do better but will come again.

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Roy Huxley . 2021-10-30

MORE AT Google

Very friendly staff food was nice

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Elizabeth Morris . 2021-10-27

MORE AT Google

Can't go wrong with a nandos, was busy but still fast service. Only issue was there was no baby change facility in the accessible toilet, had to change my son on the floor.

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matt langley . 2021-10-24

MORE AT Google

Food delicious and friendly staff.

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Graeme Eggerton . 2021-10-16

MORE AT Google

Easy to order, quick service & very polite staff. Good choice of food and reasonable prices for city centre location.

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Active Family . 2021-10-12

MORE AT Google

5 STARS ⭐⭐⭐⭐⭐ all the way for service, food and cleanliness 👌🏻👍🏻

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Grant Watchman . 2021-08-20

MORE AT Google

fab food. fab service especially Terry. Well priced menu both for lunch and evening. keep up the great work. we'll be back

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karen s s . 2021-08-20

MORE AT TripAdvisor

Still have to use a bloody qrf scan code even though the restrictions have been lifted ... more chew on to order food than its worth... all the other food places in durham have restored a normal service so I'd go somwhere else and avoid this place like thr plague.

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robertcG3926MN . 2021-08-13

MORE AT TripAdvisor

Went in just as they opened up, all covid restrictions in place, fab food.

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John Beck . 2021-07-01

MORE AT Google

Always great, noticed portion sizes have shrunk though !!

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David Bittlestone . 2021-06-11

MORE AT Google

Absolutely Bangin! Was ready to collect at the time specified, literally straight from the grill, drove 1.5 mile back to premier inn, still piping hot when I got to my room but only downside..... I never asked for any cutlery... schoolboy error on my part. Highly recommended if your in the mood for a cheeky Nando’s 👍

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Domolition_Garage . 2021-04-14

MORE AT Google

Whenever I have ordered takeaway food from here it's always been ready when I got there....but only lukewarm.....

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Stuart Crofts . 2020-11-19

MORE AT Google

Excellent food staff very friendly 👌

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June Williams . 2020-11-01

MORE AT Google

Very enjoyable and friendly staff

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Mark Lodge . 2020-10-23

MORE AT Google

Quick service, delious quality food

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Jade Heaviside . 2020-09-26

MORE AT Google

We ate here on the August bank holiday. The food was lukewarm. But it was still very tasty. The young girl who was working between 4pm and 5PM was an absolutely amazing wee girl. She was taking the table orders at the door. Considering how busy it was and that out QR code didn't work. She went out of her way to make things right. For such a young girl she kept her cool and smiled throughout. She gets 5 stars from me. The other girl who was supposed to be replenishing our drinks and check our table was extremely rude! Would eat here again though for sure :)

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Lisa Maria Johnson . 2020-09-20

MORE AT Google

Would of been 5 stars but the young girl with the tablet greeting customers did not have a clue what she was doing. This is my local nandos and I come quite a bit, due to this girl ruining what should be a simple visit I have decided to travel a little further to the MetroCentre to visit instead.

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Steven Rutherford . 2020-09-05

MORE AT Google

Excellent service, excellent food and extremely covid aware...

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tony wood . 2020-08-31

MORE AT Google

Excellent service, excellent food and very covid aware. I would definitely recommend. Can't wait for my next trip.

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tony w . 2020-08-31

MORE AT TripAdvisor

Great service from the manager in tonight. Got my partner, who is a vegetarian something off the set menu. Food was great, well spaced seating for social distancing.

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Martyn Mongan . 2020-08-29

MORE AT Google

one of the worst Nandos outlet as per my experience had jaw pain for 2 days from chewing the tough chicken tenders 🤣😂

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Paramesh Bandari . 2020-08-19

MORE AT Google

Chicken and fries are great but took long time to wait for just two waiters in the lunch hour.

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Kayla Pai . 2020-08-18

MORE AT Google

Heh, the 'scan the qr / virtual queue / online order/ table service' all worked great. No problem other than having forgot our Nandos password. Happy days. And the food was bob on as usual of course 😉

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Peter Harrington . 2020-08-11

MORE AT Google

We felt very safe under the circumstances of covid-19, Nando's was very well organised from going into the restaurant until leaving, and as always the food was excellent

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Keith Hodgson . 2020-08-05

MORE AT Google

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3,9

76 Opinions

The Main Plaicelocation-icon102-104 Main St

Food is always.lovely.from here and still hot by the time I got home too

cookedchicken