Nando's - Durham in County Durham

This is very close to Gala cinema area. Very popular to students in Durham. We ordered half chicken and chicken wings salad. Turn out is quite okay. My impression is their chicken is dry, but not this time. You can place order and pay via QR code. During busy hour had wait for more than 30 mins. Better skip the peak hour.

Absolutely fantastic service and a big shout out to Jack who got our VERY big group booked in and sorted with only 24hrs notice. Very impressed as well as grateful. Everyone had a great time. Massive thanks.

Excellent service from manager highly reccomend😀😋

I had an amazing experience at Nando’s, and the standout was definitely the incredibly friendly service from the staff. From the moment I walked in, I was greeted with warm smiles and a genuine eagerness to help. The team made sure everything was perfect, from recommending dishes to checking in throughout the meal to ensure I was happy. It’s clear that they care about their customers and go above and beyond to make everyone feel welcome. The delicious food was the cherry on top of a fantastic visit. Five stars for Nando’s – I can’t wait to come back!

3* overall as I just don’t get the Nando’s hype. The service here wasn’t bad, the self service thing really blows my mind with so many people standing around all the time. A nice atmosphere, food was tasty but not massive portions and definitely wouldn’t say it was cheap. Wouldn’t be my first choice but you know exactly what you’re getting I guess

First time in nandos for a long time lovely warm welcome and everything explained Food arrived quickly and was extremely tasty and reasonable value for money Custard tart was awesome Will definitely not leave it as long till our next visit

We had a lovely long lunch here last Friday. The food, drinks and service could not have been better.

My husband and I visit this Nandos often because it's the closest to where we live. We're Nandos regulars and have never had any issues. Service n food is always great. Staff are fabulous and deserve more credit

Lost my wallet and the staff were super helpful, even offering to check CCTV and get back to me. Food is always great, but the management staff's help to something that wasn't their problem was excellent. Will definitely be coming back. (Luckily found my wallet, if anyone I spoke to reads this, thank you)

Staff were lovely but had to send my order back 3 times before it was right.

Promptly shown a table and ordered via QR code on table. Drinks arrived soon after and food shortly after that. Food was well presented, hot and tasted good. Definitely recommend.

Quick visit into town for a bite to eat. The manager was clearly busy but that didn’t stop him delivering good service all round and fantastic food.

As a loyal customer for Nando’s around the world. This one got a very pleasant seating area by the river with very good taste of food. I’ll definitly recommend & come again.

Excellent service, as well as food. Great advertisement for new items that hadn’t made it to the menu yet. Staff were as lovely as always, very helpful - yet very quick to take away plates as soon as we had finished.

We've only visited Nando's in Durham a couple of times, but it already looks like this will be our favourite Nando's. Despite being busy, the restaurant has plenty of space both inside and outside, which is great for a comfortable dining experience. The staff is exceptionally friendly and understanding, especially towards our need to take care of our little daughter. They provided us with colouring paper and crayons to keep her busy while we waited for our food. This small gesture made a big difference and added to our pleasant experience. Prices are standard for Nando's, and all the usual standards are maintained. The restaurant is clean, and the facilities, including the toilets which are located upstairs, are well-maintained. This setup contributes to a cleaner environment, unlike some places where tables are right next to toilet doors – not the case here at all. I highly recommend this Nando's and will gladly give it five stars. The dishes are served at the correct temperatures, with cold dishes being cold and hot dishes being hot, so no unpleasant surprises with warm salads or cold chicken. The restaurant appears to be sufficiently staffed, ensuring there are no delays in service. Overall, Nando's in Durham is a fantastic place to dine, whether for a quick meal or a relaxed family outing.

The food & service was excellent. This place is always busy with queue and recommend booking a table if plan to eat in. Although with a busy atmosphere the service never fails and food brought to table piping hot. Overall I would definitely be coming back again.

Went with my husband today, I seen my meal already on the pass and still waited over half an hour for our food after asking how long it would be. The bun was solid, the chicken was cold. Definitely won’t be going back

My first time in a Nando’s and I think it’s fair to say it will be the last. The staff were ok, the food was awful. Tasteless, greasy, just not a nice experience. A McDonald’s would have been better at half the price.

It was me & my family's first visit here and we really loved the food. Service was great as well :)

Went to Durham nandos on Friday 15th March, we were seated next to the door were it was very cold , after a long wait (35 minutes without food ) we asked if there was an alternative table away from the door , we got told no there wasn't, husband then asked agen and the moved us . After another 20 minutes we asked if our food was on its way as we had been waiting over a hour .

Visited Nando’s Durham at 6pm on a Thursday and found it bustling, with a long queue and nearly full seating. Service was slow, likely due to being understaffed, leading to a wait for essentials and my meal. While the staff were friendly and doing their best, the chicken was unfortunately dry, a sentiment echoed by other diners. Hoping for increased staffing to improve the experience.

I once gave this restraunt 4 stars but following my experience in recent times which has been poor I would give a zero. I ordered food after a hectic day and it was not delivered. Tried calling and all the members of staff were giving was the robotic answer of " unfortunately we have raised a request and you will get a refund". This is very poor response because 1. It does not serve your customers. Refund is the barest minimum especially when you have evidence the order was not delivered. 2. You keep people's money and expect them to wait for your response and subsequent email. What if that person had no other money for food that day or night. 3. The manager J.E in durham was quite dismissive and rude. Saying how he has worked there for 2 months and this is the first time he was getting that complaint therefore this was rare. That as soon as the order leaves nandos they have nothing to do with it.My order has been messed up twice in less than 6months from same durham Nandos and I am just 1 customer. I placed an order with nandos and if the have hired with an inefficient delivery company, then I will hold Nandos responsible. 4. Nandos needs to have a chat with deliveroo to ensure customers get what the ordered on time.

As always, great food, great service... never changes. Always very accommodating of any requests.

Waited 45 mins for food to come, which was wrong then got it changed then wrong again thinly third time lucky but it turns out the chicken in the burger was raw bright pink inside they offered to bring another but at this point I wasn't impressed so asked for full refund first meal out without the kids to be ruined first time using this nandos as was close to the hospital that we had just been too

Waited ages for food furniture to come wrong gotnit changed for it to be raw wen I cutting to it even the staff said wow that's pink so got a re fund bearing in mind the food was £41 normally love the place but this just put me off

Great variation of foods, staff were great , the sauce range fantastic!

It's difficult to get service here. Everything through the app. It is not possible to make changes or ask questions about the dishes. Slow and poor service,

Just good! Please come to Thailand!

Sadly I think they were understaffed. Ordering via the QR code is recommended however they never bring the drinks out until you chase. Food came out promptly but there only seemed to be one bottle of lemon herb sauce in the restaurant so had to borrow from another table. My burger was their new garlic bread bun and the bottom half was wet on the bottom. Either sat too long or wasn't grilled properly. Portions for the sides also seem to be smaller than in the past, but that may just be our imagination. The whole experience of Nandos is just getting a bit boring now, having to get your own cutlery etc I don't think saves them any money but it does take away some of the magic of eating out. Probably won't go back anytime soon.

Chicken Pitta was cold and tough as old boots. Service from staff was good though

Having been to various Nando’s restaurants across the country, sad to see my local store completely ran down. Had a special meal with my partner to find the food not very warm, took over 10 to 15 minutes to process a gift card and the drink machine was broken on the main floor which was not explained when buying drinks at the till. Was not worth the money what we paid unfortunately for really poor service and experience where I was not able to relax and enjoy our meal. Asked for a complaint form from the manager just to be told that I had to email in a complaint rather than in person… wouldn’t visit again unless things improve.

Usually lovely, I was a little disappointed on my last visit when my pitta arrived with no halloumi cheese in and a lack of sauce, felt like a cheap sandwich.

Came into nandos to kill some time before I had to start work as I figured it would be easy and fast. I was wrong, it took 20-30 minutes to receive our food as well as our drinks which I had to ask them for. I'd understand if it were busy but there were only 4 people in the restaurant. The staff also decided to make themselves some food before starting on our food. Once we eventually received our food the chicken was extremely dry and hardly any taste to it whatsoever and the drinks tasted off, almost dirty. In my experience with Nandos I receive my food within 8-10 minutes and my drinks 1-2 minutes. Extremely disappointed

Went very late on in the day, the staff were clearing down, but they were still top notch in their customer service

Went to nandos Durham was greeted by a gentleman, after ordering the food arrived cold and the chicken was over cooked. There were multiple fruit flies around and I mentioned this to the server who didn’t say much, I then re mentioned it to the manager who said they were aware of this issue and were getting it sorted later this week. I think this place should have been closed prior to this or we should have been at least warned prior to sitting down and ordering. I’m a firm fan of nandos but extremely disappointed by this visit and food.

Standard Nando's, I really like it. Did take 10 minutes past the collection time but still nice

Nando's in Durham is a great place to relax and catch up with friends in a comforting environment. The food quality has been consistently good at this branch, which is always a plus. However, one noticeable downside is the increased prices across all branches, which is unfortunate. The restaurant offers a pleasant atmosphere, but it can get quite busy, as I experienced when I visited on a Wednesday evening around 7 PM. There was a queue, which was a bit surprising for a weekday. The staff, though, are friendly and accommodating. One minor inconvenience is that they encourage customers to order through a QR code, which can be annoying for those who prefer a traditional menu like myself. On the bright side, the cleanliness of the bathroom was notable, adding to the overall positive impression of the restaurant. All in all, Nando's in Durham is a decent dining spot, especially considering the limited options available in Durham. Despite the higher prices and the digital ordering process, it remains a reliable choice for those looking for a tasty meal and a cosy place to spend time with friends.

I attended yesterday 28th Oct 23. Was greeted and server by some young blond lady. Suck brilliant service by her, nothing seemed too much or a hassle. She's an absolute credit to your company, bravo young lady whomever you are. Food came out really fast ant there was a good atmosphere on the Saturday afternoon. Definitely come back, better than most of the other Nandos I've been too. 👏👏👏

Placed order to collect online. Easy process food ready on time. Food was lovely fino pitta and piri piri chips.

The chicken was extremely dried out and the staff took about 40 minutes to bring out the food. Our toddler refused his kids meal (the burger). I tried it and it was completely tasteless and inedible. A disappointing experience from what it usually one of our favourite chains.

Honestly sat here now loads of empty table which ain't cleared and people standing waiting to get seated completely doodling have not got a clue and the takeaway is worse waiting up to hour after the estimated time it done appalling

Friendly staff. That's the positive. Long food wait times. Insistence on ordering food on the clunky app. No coke zero on tap. Possibly the worst Nandos experience I've ever had. Won't be returning

Typical Nandos experience, ordered on the app and food was delivered correctly, quickly and hot. Good food as usual. Nice staff.

I would have given zero if I can., One of the worst staff I’ve come across., They don’t even care who’s standing at the hatch for drivers., Drivers literally standing at the hatch for hours., no staff mind them., Even it Rains, drivers do stand in there for hours, and no staff cares., I’ve seen staff arguing with drivers all the time, If it’s getting late., they should have informed drivers to leave., They act like they don’t see the drivers at the hatch., Such a pity thing for such a good restaurant., Why should someone wait in the rain for hours to pickup orders.. Shame…

Was stood at counter for ages then the food was just bland, the sauce is what I go 4 but I still like a bit of taste, the price was shocking, 36 £ for what really was cheesy chips with peppers and a dry chicken breast in a rubbery bun, I asked for everything on it but got a small handful of mixed salad, had to dress it with the extra hot sauces to get any satisfaction out of the meal, Newcastle branch served Mr their hottest dish, chicken livers with three hottest sauses etc and it was nice but that lot in Durham where a rip off

Arguably one of Britain’s favourite restaurants but this one is a let down, we waited at the door for a solid 5 minutes before even being looked at which made my kids feel very uncomfortable. When we finnnallly got served we weren’t greeted with the smile you would expect when you are paying for someone’s services. We couldn’t stand this level of customer service so we just ordered online. A redeeming factor is that the online system is easy to navigate and to order from. From ordering online to receiving our food it took 45 minutes and what we got was cold and hard after being left under a heat lamp, and for the prices they charge it wasn’t worth the small flat pieces of cold chicken we got. The service was dismal at best and the cleanliness was very poor. I don’t believe in 1 star reviews so they are lucky to be getting a 2. Don’t go here.

The worst experience I've ever had at any restaurant, terrible service, staff seem to be in a bad mood.

Easy to order food with the app.

Butterfly burger with the limited time BBQ sauce was superb. Clean tables, clean toilets and friendly staff. 5/5

Can't really go wrong with nandos

Order took too long to arrive. Service was quite average. Chicken was hard (like was cooked hours ago). Garlic bread was like toasted hours ago. Will try not to go to this outlet again

Food great, service extremely slow. 32mins to receive our food. On a Sunday afternoon when it was relatively quiet. For nandos standards that is terrible.

Chicken overcooked, missed one of our meals.

As always awesome food and nice service.

They treat the drivers very bad and keep them out side in bad weather

Good tasty chicken, excellent service (can be faster), quiet and alluring atmosphere

Brought the wrong food out twice, by the time I ate my girlfriend had finished her full meal. No apology just an “enjoy” when they finally dropped my correct meal off after 45 minutes.

Amazing staff and scrumptious food

Great food and service but tables very close together

Brilliant as always. The hot spice chicken wings were great. My favourite lunchtime venue.

Great first experience for a 15 month old. Nandino's is a fantastic idea and an even better deal. Staff were very welcoming and accommodating.

Have been to nandos in durham before, decided to go tonight for my birthday with family as last time it was a pleasant experience. Waited over 70 mins for food, ive seen the resaurant alot busier at other times so don't understand why tonight was any different. We only had the one aknowledgement from a server saying food was getting cooked, and i believe this was only because other customers were asking about there orders! The restaurant was freezing cold, i actually had to put my coat back on and mys sons coat over my legs to keep warm. Couldn't fault my food, although my partners and sons garlic bread was burnt black on the top. Very dissapointed as by the time we got the food we were so hungry we just wanted to eat and get out, and very dissapointed as bill came to just under £60, might not seem alot to some people, what was meant to be a family celebration meal out was spoilt would not go again.

Delicious and wonderful service! 😃

My friends complained about dry chicken, can't echo that personay. As decent as any.

Fantastic service for this lot today 👏 We love our wings extra extra crispy and medium sauce. Small mistake thinking we meant XX hot 😅 They swapped them with no issues at all, they gave us new sides and a free drink. Great service from the lady who helped us to our table, also the lady at the till was very sweet and the chef did a great job. One of the best Nandos I have been to... we grew up in South Africa on Nandos. Will be back here for sure. Top service.

I love Nandos, but this one... Absolutely disgusting food, on a regular basis. First time I went, the chicken was dry and tasteless, broccoli was bland, service was way below par. Second time I went to eat there because 'its Nandos!' and I thought 'ah well the first time might have been a one off'. Er, nope! Tasteless, dry and also cold. The last time I went was a mistake, I thought I was in Darlington. Nope! Big mistake. Worst cold food, service and atmosphere ever. I cannot make this mistake again. Waste of money and time

It's OK but... The food is ok, but the portions are small, and for the price it simply isn't good value compared to other restaurants in Durham

Lovely staff. Tasty food. Very inviting and friendly environment.

Standard Nando's - food pretty good if overpriced. The one issue was the staff member loitering upstairs doing nothing and just standing around behind our table, felt like we were being watched!

If you like technology and clicking for the menu and paying that way, fine, personally i like the waitress to serve me, she did when we said could she take our order and she did it graciously. Food was good.

I'm sure the potions are getting smaller. Typical Nandos, always busy but always lots of tables empty when you go in and are told you need to wait even with table's empty 🤷‍♂️. Slow service but food is ok.

Really friendly staff, extremely quick service and comfortable, clean venue x

Bad experience regarding getting Delivery orders, twice we have ordered it's either the Nandos is not grilled properly or no sauces added yet they are free. The managers need to train staff members, to learn that home customers require sauces every time as they're not inside the restaurant, so home customers have no reason to ring 2 -3 times just to ask for Nandos sauces. People order at home Nandos to enjoy Nandos fully with enough sauces which by now should be own that is the sauce that makes the chicken nice.

Found a nice long brown hair In my chips after my food took 2 hours to be delivered

Beautiful place, friendly and helpful staff

Not often I don't take a picture my meals when eating out, but in this case I were completely lost with the menu. You order by app or directly from the cashier,and there was no one that could help. Even after I thought I figured out what I wanted, I guess I got it completely wrong as I wasn't expecting something so small

FOOD CAME QUICK CHICKEN COOKED GOOD

Food OK but distinct lack of customer service. In the past I've always been asked if everything was okay with my food but not on this occasion & wasn't busy. Need to go a bit further with customer service

Sticky unwashed menus, had to ask for more cutlery because previous food still on them🤢 Chicken was like cardboard, I went through a full glass of cola just trying to wash one breast down. I've heard a lot of people rave about a 'cheeky Nandos'. It was our first Nandos experience, it will also be our last 😔

Always a pleasure to go to Nandos. Nandos Durham was no exception. The serving was quick and the food was on par with regular Nandos standard . Would recommend.

Nice food, air con was too cold

If you’ve been to a Nando’s before you’ve had the same food. The interior of this is new & fancy. Great for a low key meal. It’s always tasty!

It’s a standard Nandos experience.

Lacks the atmosphere I've had at nandos before (no music) Aircon left on from during the day making us feeling cold. Food took far too long to arrive considering the place was only half full and was luke warm and the medium spice was more mild to no spice at all. We couldn't ask for them to re do the food as we had a cinema booking. Would I come back? Not if that's the dining experience they are used to giving.

Great food ,as always at Nando's on our first visit..

Slow service however the restaurant was busy and the food tasty

像店长的男服务员态度很差，店内刷卡机坏了，他让我们付现金，我们给了50镑的现金，他质疑该现金是假的还让我们自己出去取钱，服务素质极差，跟顾客对着喊

Helpful staff. Plesently surprised with the spiced chickpea burger, very tasty. Meal prices not too bad and plenty of fries so can't complain but drinks still overpriced.

A nice size and a clean restaurant with helpful staff.

Very nice visit staff great and welcoming great product knowledge meal was great well done everyone would highly recommend Durham Nandos

It's ok. Food was bang average really. I expected better really.

Very friendly staff and helpful. Would recommend anyone to go. Just wish it was a bit cheaper.

Service was very slow eventually served, didn't seem very clean as well tbh most tables covered in previous diners stuff.... afterwards had to find the disabled loo for myself and autistic son suddenly questioned by a staff member about all our disability and why I cant climb two lots of steps to use the (NORMAL) Loo... Left very very annoyed we shouldn't have to explain to anyone about why we need a disabled loo... I thought my crutches etc could tell him that......funny thing on the toilet door though 😂

An absolute shambles, food sent back twice, one wrong order and second so cold you would think it had been frozen. Asked by who ever working their things its appropriate to speak to customers with no I.D or uniform at all if we have finished before even receiving the shambles a meal

me and my friend went and as we walked in they told us that there was a 20 min wait, we said that was fine and booked with our phone number and name. then we never got a text so we went back 20 mins later and got seated fine, we had to wait ONE AND A HALF hours for two plates of chicken which i think is a joke, then when we asked to have our food packed into boxes we were given a box and had to pack it up our self’s, i think this is a joke considering we arrived at 7 and left at 9

Visited last night around 5pm we were made aware as soon as we walked in there was some stock shortages on some items but we weren’t worried as we mainly wanted food for the kids. We were sat down and asked to view the menu and order through a QR code…the problems started as we were trying to order but it kept displaying menu errors. I passed the phone to my wife to try and sort it, while she was doing ask I thought I would ask one of the staff for some crayons and paper for my youngest and she said due to covid we aren’t giving those out…my little girl pointed out that it wasn’t fair as other places offer crayons and none of the staff were even wearing masks so what harm would a few crayons do… A minute or so more waiting and trying to get food ordered through the phone we packed up and went somewhere else. TurtleBay was a much better experience, actual menus, table service and even paper and crayons for the kids. Needless to say we won’t be trying Nando’s again.

Really good service, and nice atmosphere. Food is great and what you would expect from Nando’s :)

Recommended. Service and food good, though my half chicken was on the overcooked side and not as succulent as usual. In other branches. Could do better but will come again.

Very friendly staff food was nice

Can't go wrong with a nandos, was busy but still fast service. Only issue was there was no baby change facility in the accessible toilet, had to change my son on the floor.